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Picture courtesy of TonyC.
| Value for Money | 6.1/10  |
|---|---|
| Reviewer Rating | 5.5/10 |
| Overall Rating | 4.9/10  |
Full review by
kingl
on 21st May 2008
User Rating : 8
Respect :
0
Good Points: I cannot fault them at the moment and I have been with them since August 2007.
Bad Points: Non at the moment
General comments: Yes, Utillity Warehouse have put up their prices in the time I have been with them but certainly no more than any others that I have checked. I saved £37 per month changing to Utility Warehouse for joint gas and electric.
kingl's review and ratings | 60 words
Review by
chrisbradley7
on 27th Jan 2008
User Rating : 2
Respect :
0
Having now sold the property and awaiting a refund for overpayment of the electricity bill I continue to get letters threatening me with being put on some delinquent account register.
Apparently I have to wait until some future date when they will choose to take a meter reading to verify my overpayment. I will not be using u/w again and I will insist that that tenants also do not.
chrisbradley7's full review | 145 words
Review by
jalim
on 18th Jan 2008
User Rating : 10
Respect :
0
The staff at the internet helpline and customer support are very helpful and pleasant. Sometimes there is a wait but you are not paying for the call if you take the silver service at 59p per month. Also if you take all the services you dont pay for phone calls anyway. There is a free in home set up of broadband by the local agent who comes to your home to explain everything. You can't ask for more.
jalim's full review | 154 words
Review by
pp29671
on 11th Jan 2008
User Rating : 0
Respect :
0
Don't even think about changing with The utility Warehouse company. It's been trouble from day one! There is not enough space on here to write all the negative things that I have to say. Just leave well alone that's all I say!!!
pp29671's full review | 70 words
Review by
user79
on 17th Sep 2007
User Rating : 0
Respect :
0
I regret joining the Utility warehouse; what should have saved me money has caused me nothing but stress and hassle. The charges on my account is far more that what I was paying to my previous supplier (for example I was charged £175 for Electricity in one month although my previous spend was only £75 per quarter). Six bills later and this problem has still not been resolved, I have sent numerous emails and made several phone calls and each time I was advised that a supervisor woul ...
user79's full review | 234 words
Review by
vicg60
on 14th Jul 2007
User Rating : 7
Respect :
0
The Utility Warehouse take a different amount out every month, which means you don't end up owing them money or vice versa
vicg60's full review | 34 words
Review by
Affinity Fundraising
on 23rd Jan 2007
User Rating : 9
Respect :
0
Great service, especially when you use multiple services.
Utility Warehouse also offer fantastic Broadband packages!!
Affinity Fundraising's full review | 18 words
Review by
willid
on 30th Dec 2006
User Rating : 0
Respect :
0
I took over a Utility Warehouse account after the death of a relative. I cancelled phone and internet service by phone and letter, but they ignored my requests. They sent hugely increased estimated gas and electric bills, despite no energy being used. They promised everything would be sorted out by the next bill. I'm 4 next bills down the line, and I have a threat of debt recovery on a £90 credit - work that one out!!! This company claims to be the most profitable in Europe. Probabl ...
willid's full review | 108 words
Review by
bally101
on 20th Feb 2006
User Rating : 10
Respect :
+1
We have a 3 bed semi, and we use loads of electric in our house.
Our total bill this month for Home Phone, Internet, Electricity and Gas is a mere £50.04 plus VAT!. I think this is exceptional, and I have also recently had a £25.53 cashback from The Utility Warehouse for my annual bonus. Basically, the more services you take the cheaper the whole package becomes. All so easy to keep track off with one bill!
bally101's full review | 129 words
Review by
TonyC
on 17th Feb 2006
User Rating : 10
Respect :
+1
There are so many good points about The Utility Warehouse, it's difficult to know where to start...
They are economical and very competitive
They have a UK customer service base, provide a clear and concise monthly bill, have good online facilities, are listed on the London stock exchange, and they have grown and grown at a steady rate over the past few years.
Never any problems! Utility Warehouse (Telecomplus) actually give money back annually to loyal customers, and my family and friends a ...
TonyC's full review | 200 words | 1 comment added.
Review by
mannie
on 31st Jan 2006
User Rating : 2
Respect :
+1
I had bad experiences of wrong charges and too high billing charges with The Utility Warehouse. Gas and Electric prices have doubled since September 2005, despite no increase in my consumption. If you phone you might listen to music a long time before anyone answers, and customer service representatives often reiterate leaving you with a feeling of frustration.
mannie's full review | 175 words | 1 comment added.
Review by
hyilmaz
on 31st Oct 2005
User Rating : 6
Respect :
+1
The Utility Warehouse is the company I use, but I am surprised to check other companies through the web site who all claim I can save money if I am transferred to them, but their unit charges for per KW is a lot higher. Either someone is lying, or there is a calculation error on Utility Warehouse.
hyilmaz's full review | 61 words
Review by
riverdude
on 18th May 2005
User Rating : 8
Respect :
-1
I have been with this company for about a year, and found there energy prices to be around 20-30% cheaper than other companies. The telphone service is great, you keep the same number and save around 20% on standard BT bills.
www.utilityzone.co.uk
riverdude's full review | 61 words
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