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| Value for Money | 0/10 |
|---|---|
| Overall rating | 0.5/10 |
Full review by
dsilvia
expert review 
on 16th May 2005
User Rating : 0
Respect :
0
Bad Points: Premium Service Support is anything but premium, service, or support.
General comments: I've just spent an interesting few days with a Technical Service Consultant for Opera Software.
He has a very effective way of handling support problems.
1) Don't ask the customer for specifics of his system, setup or anything which might be involved with the functioning of Opera.
2) Assume that the customer doesn't know anything.
3) Keep referring the customer to FAQ entries he's found that qualify for the subject you've requested help on.
While this makes his job quite easy, it does little to help a customer (a paying one, remember, the Premium Service Support requires money. This isn't like we're talking about Mozilla or some other open source contributor staffed enterprise). It does even less to enhance Opera's image as a quality based software company (remember, this _is_ a company, .com, not an organization, .org).
My problems ranged from a myriad of problems with the mail facility included in Opera to the browser's inability to make use of the Adobe plugin on my system (which every other capable browser I tried found and made use of with no difficulty).
In the end I requested a refund (with no response) and trash canned Opera and moved on to a tab based, secured wrapper for IE for Microsoft dependent use, and downloaded Firefox for general use. Both of these are free and what little support I've needed hasn't been nearly as painful as one tenth of my troubles with Opera and their technical support guy.
If you're happy with Opera, stay with it, but don't spend the money on the support or added features, they're a myth!
dsilvia's review and ratings | 274 words
Review by
dsilvia
on 13th May 2005
User Rating : 1
Respect :
0
OperaMail is still in the stone age as far as its interface goes! No HTML composition. Cannot import complete data from common existing email clients (E.G. Netscape/Mozilla). Cannot save emails without 3rd party software. And more...
OperaMail composition is very rudimentary, with only a 70's-80's interface (yes, I mean 70's, it's just crude text manipulation, not even decent line/word wrap)
Add to this an arcane and ill-defined method of 'classifying' mails ('filters'??) to obviate the n ...
dsilvia's full review | 257 words
| Misco | £94.68 |
