Written on: 06/05/2009
Written on: 16/05/2005 by dsilvia (4 reviews written)
I've just spent an interesting few days with a Technical Service Consultant for Opera Software.
He has a very effective way of handling support problems.
1) Don't ask the customer for specifics of his system, setup or anything which might be involved with the functioning of Opera.
2) Assume that the customer doesn't know anything.
3) Keep referring the customer to FAQ entries he's found that qualify for the subject you've requested help on.
While this makes his job quite easy, it... (read more)
Written on: 13/05/2005 by dsilvia (4 reviews written)
OperaMail is still in the stone age as far as its interface goes! No HTML composition. Cannot import complete data from common existing email clients (E.G. Netscape/Mozilla). Cannot save emails without 3rd party software. And more...
OperaMail composition is very rudimentary, with only a 70's-80's interface (yes, I mean 70's, it's just crude text manipulation, not even decent line/word wrap)
Add to this an arcane and ill-defined method of 'classifying' mails ('filters'??) to obviate the... (read more)
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