UK Bank Complaint Forum www.banks.grone.co.uk Reviews

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“Predatory Natwest customer services”

Written on: 26/06/2012

Recently, I became unemployed and fell into mortgage arrears with Natwest. I made a few arrangements with them to pay off the arrears. The arrangements are renewed every six months. I phone them occasionally to inform them that one of my payments will be late. However, there are two predators working in the mortgage credit management department (named Jack and Robert) who insist on wasting my phone credit to look deep into my mortgage history and to threaten me that I am breaking the... (read more)

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“Clicksafe on Lloyds TSB”

Written on: 29/05/2012

I have tried to use my Lloyds TSB business debut card on a company website yesterday. After filling in the payment form it took me to Clicksafe, which failed with the following error message: "Payment Failed. Please click on the Order button above to go back and try an alternative payment method." I have then tried another debit card and received the same error message. This morning I have called Lloyds TSB and was eventually put through to "Clicksafe Support". I was shocked by the... (read more)

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“bbva fuengirola ANTONIO LORENZO...”

Written on: 31/01/2012

in short bbva in fuengirola where ordered to make a transfer to my account they sent the money to the wrong account and now refuse to help get the money returned i have tried calling there customer service number and all they can say is that its upto the branch to send the money back, but thats hard when the branch will not reply to emails or calls the person who will not respond is Antonio Lorenzo i will keep you undated is i get a responce from them and if they fix the sutuation... (read more)

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“What bank to choose?”

Written on: 20/06/2011

Hi there, I need you advise. You know someone was trying to get an access into my online banking and now my account is blocked moreover it’s already closed. I m going to open another account but not sure which bank to choose. I feel so unsafe coz of a lot of money laundering. I just need to know maybe someone knows the way to avoid illegal entering into online banking? Have you ever used text alerts or mobile banking? What bank would you offer to open the account in? Thanks (read more)

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“Santander. What an appalling bank this is. Customers...”

Written on: 27/03/2011 by Kirvy (1 review written)

Santander. What an appalling bank this is. Customers clearly don't matter. They've got your money and could not care less about how you get treated. My internet banking became locked. Not through anything I had done, it was a system fault. (Alarm bells should have rung at this point, as they use the same system to administer my account). Two weeks to get a new pin. New pin arrives at last. Enter it into the website - Account locked! Ring customer services to be told that I should... (read more)

Guest's Response to Kirvy's Review

Written on: 24/11/2011

totally agree, santander have downgraded my account and refuse to help. Was told today it was \"reasonable to expect customers to travel over an hour\" to visit a branch

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“I have a Santander credit card with a resonable amount...”

Written on: 19/03/2011

I have a Santander credit card with a resonable amount of credit on. I recently lost my wallet so the only access to funds I had until my new cards turned up was to use this card which was the only one not in my wallet fortunately - or so I thought!. I work away from home frequently and travel by my own vehicle.

Today I travelled up north to work a good 4 hours from home armed with my trusty Santander credit card for any eventuality. I worked my shift and pulled into a petrol station to... (read more)

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“I have had my Barclays Premier account for 2 years now...”

Written on: 17/11/2010 by blindlady (1 review written)

I have had my Barclays Premier account for 2 years now at a cost of £17.50 per month.I have just had the misfortune to use their home emergency service as my central heating broke down.After calling out on the first day and promising to come back and repair it I am still without any heating or hot water after a week.I must have rung 10 times but just get through to a call centre.Do not use these COWBOYS.To call themselves a home emergency service is a joke. (read more)

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“ I recently recieved a letter from one of my credit...”

Written on: 11/10/2010

I recently recieved a letter from one of my credit card providers,santander,telling me that they had not recieved a payment for my cards` august account,due on sept 15th,and I would be liable to a penalty of £12.As I had a busy time at the end of august,I thought that I may have forgotten to send the cheque,£163 was outstanding on the balance,however,upon further investigation,I discovered that I had indeed posted a cheque for this sum on 2 sept.A check of my bank statement revealed that... (read more)

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“Exchange rates from Alliance & Leicester ”

Written on: 23/03/2010 by davebwiseman (1 review written)

Exchange rates from Alliance & Leicester

The newspapers, XE.com and almost everywhere tells me that the exchange rate with the US$ is around 1.50.

I just transferred a significant sum of US $ to my A&L account and they have used an exchange rate of 1.59 resulting in a loss to me of over GBP1200

Does anyo9ne know how to get my money back? (read more)

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“My son applied for a post graduate student loan from...”

Written on: 09/11/2009

My son applied for a post graduate student loan from Barclays to cover his costs for his MSc course (Oct 2009 -2010) in May this year. He has been trying to get an answer from them ever since. They would not let him apply until half way through the summer as they were revising procedures, but he applied as soon as he could. Since then he has been supplying them with more and more details for money laundering etc etc etc - its now 16th of November and he started his course at the beginning of... (read more)

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“I have bought many things online with no problem but...”

Written on: 09/03/2009 by Emmalauren02 (1 review written)

I have bought many things online with no problem but today tried to order something from a company that uses clicksafe which I knew nothing about and having been a lloyds tsb customer for 40 years they decided not to bother notifying me about.The site declined my card so I tried again,my card was declined again so I phoned to find out why I was asked my sort code,account number and two letters from mothers maiden name.When I gave this information I was treated like a criminal,not told what... (read more)

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“Banks have been over charging for years and now there...”

Written on: 01/10/2007 by artofohm (11 reviews written)

Banks have been over charging for years and now there are companies out there that help everyday people deal with banks.

For the everyday person on the street its an uphill task but if you use a company like "UK Bank Complaint Forum" they will go after the banks on your behalf and charge you a mere 10% only on retrieved funds.

I do not work for them or have any affiliation with them, I just signed up myself today and think more people should be aware of what's rightfully theirs. (read more)

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“Unfair bank charges, rude staff, computerised phone...”

Written on: 13/05/2005 by Paul Smith (3 reviews written)

Unfair bank charges, rude staff, computerised phone operators, call centres on another continent. All these things which make you see red. Now the UK Bank Complaint Forum is a place where you can voice your opinion. Each major high street bank has it's own section with topic statistics, so the worst ones will show up for what they are. The only restrictions are 1) No staff members should be named, and 2) Any post should be factual. Otherwise anything goes within the bounds of decency. (read more)

Malcolm Hardy's Response to Paul Smith's Review

Written on: 23/10/2005

If you hold a Halifax Credit card be warned as follows. I have a Halifax Platinum credit card, my credit limit was set at £12,800, in September 2005 I made an error and sent the wrong cheque to the wrong bank, although my cheque to Halifax arrived on time, the ammount was £39,40 short of the required payment, not only was I charged a late fee of £25, they lowered my credit line from the £12,800 to the amount I owed on my card, despite the bank agreeing that I made a mistake they refuse to reinstate my credit line although I have perfect credit.

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