Demon Broadband Reviews - www.demon.net

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★★☆☆☆
1.6 / 5
19% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“VERY,VERY BAD.”

Written on: 30/01/2014

I have been a customer of Demon for years. Since December 2012, my broadband speed has dropped to less than 1.0Mb. YES, less than 1.0Mb. Not my installation at fault and not my computers. Demon No help. Get no reply to emails. Tried to phone to no avail.This is what happens when Vodafone take over a company. My advice do not go near Demon. I am so angry that they can be so indifferent to a longstanding customer… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 02/01/2014

I was a Demon customer for several years using Business Broadband but when I moved house they told me they couldn't support the package I'd been using so I asked them to release my domain name to me so I could move to a new Internet Service Provider. That was three months ago, nothing has happened, my website is down and despite pretty well daily calls, emails and weekly letters, Demon seem incapable of doing what any ISP is supposed to do, by law, when they cease providing internet… Read Full Review

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★☆☆☆☆

“Once a loyal Demon customer”

Written on: 06/11/2013

Having been a loyal Demon ADSL customer for more years than I care to remember, I'm looking for another ISP. I get the super speed most of the day - except after 5:00pm and especially between 6:00pm and 8:00pm when their service just dies most days. After countless calls to their "Technical Support" (who seem to have less idea than me - which isn't saying much) they refuse to log a fault. Countless times I've been advised to reboot router, reboot PC, disconnect all other devices, change… Read Full Review

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★☆☆☆☆

“account closed 5months they carried on taking payments...”

Written on: 16/10/2013

account closed 5months they carried on taking payments until direct debit was canceled then asked why payments was stopped promtly told them they owed me money by phone was supposed to be being sorted then they sent invioce for further payment month later rang them about it they supossed to ring back never happened rang again suposed to ring back again so told them if not i get in touch with the ombudsman still no call back ....to be continued… Read Full Review

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★☆☆☆☆

“Aweful”

Written on: 26/09/2013

I was a happy customer for over 10 years, then recently the speed dropped from 6mbps to less than 0.5kbps. The customer services system has gone to a stereo-typical foreign helpdesk outfit which has no technical skill and is not empowered to help in any way. After a week of trying to convince the operators that there is a real fault that won't clear by rebooting my PC or my router -- and also won't clear after waiting 72 hours -- I decided to leave. I followed their instruction (again via… Read Full Review

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★☆☆☆☆

“Loyal customer chased away by Demon”

Written on: 10/09/2013

Loyal customer of Demon for years and contacted them about unlimited broadband. Stuck with historical FUP agreement for Home 8000 Broadband. They offer business broadband only (but anyone can have it - you don't have to be a business) and they want more money, with no promise of faster speeds and to sign up to another 24 month contract when on a one month rolling contract to start with. Nothing is in the customers favour. Their Customer Loyalty Teams speak over your telephone conversations and… Read Full Review

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★☆☆☆☆

“Downhill over the years”

Written on: 05/06/2013 by MichaelF_n3 (2 reviews written)

Let's all understand that 'Vodafone' now owns (what's left of the company!). I'm also one of those joining Demon in circa 1996 (tenner a month) and originally a 28.8k modem. Now it's that business package costing £27.60 including VAT - Bit of a joke to be honest however you get 24/7 technical support with it. Now to make you all laugh I got a letter and phone call out of the blue that by Debit Card had expired ... like 9 months before and they'd not spotted it. They said I could pay 6 months… Read Full Review

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★☆☆☆☆

“Stay away at all cost!”

Written on: 16/05/2013 by Wornthetshirt (1 review written)

How this ISP has more than one star I don't know. I'm writing this review on my phone's 3G network that should show how bad this company is. Firstly I don't have control I've my ISP as this is done through the landlord. Over the past months I've been limited to unusable speeds of Internet. They say we have gone over the limit despite recently switching to unlimited. Bad customer service and no status reports. No account to see usage which would be handy (or common sense). Nothing is transparent… Read Full Review

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★☆☆☆☆

“From longstanding ex-customer”

Written on: 03/04/2013 by RWestwood (1 review written)

I used Demon as a home ISP for 17 years with dialup, ISDN and broadband services. Latterly their performance was very poor : slow speed (0.25Mb) and constant outtages. They told me my max possible speed was 2Mb and blamed my router for the constant connection problems. I changed the router 3 times in 18 months on the advice/suggestion of their support line. Nothing got better. I wrote by recorded delivery cancelling my account. They never replied to this and didn't act on my instructions… Read Full Review

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★☆☆☆☆

“Don't trust Demon promises about transfer to loyalty...”

Written on: 31/03/2013

We'd been with Demon 16 years, with a lot of problems, but we didn't change as we didn't think we would get better service with others and we wanted to keep our email address. But recently a new company laid new cables that improve our download speed from 0.78mbs to 10mbs (we live in a rural area)and the deal is using them as our ISP. So we had to break from Demon as ISP. But I enquired about keeping the email address. Them: Yes, no problem, for a small charge but we won't tell you what it is… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 28/03/2013

Couldnt disagree with the last reviewer more. I have also been with Demon for years. Their service and support system have always been poor. Recently, I decided I have had enough and started trying to transfer the few remaining services we have with them away. The process has been a nightmare - jumping though the many hoops they have set up before anything can be done, repeatedly waiting for 48 hour callbacks that don't come, having to call them back endlessly which means navigating their… Read Full Review

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★★★★☆

“Not that bad and a lot better than some.”

Written on: 24/02/2013 by Quinizarin (1 review written)

I have been with Demon for 9 years and their predecessor for years before that with a 56kbps modem. At the moment I have their old Home package with a 50GB monthly limit. Recently I have had warning emails about download limits and a week ago went to 51GB over the rolling 30 day period. I blamed my wife for excess use of her iPad and my oldest daughter for downloading/streaming music. Bottom line, need to increase the monthly limit. I have researched all the other providers, looked at Reviews… Read Full Review

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★☆☆☆☆

“Dreadful company that mistreats loyal customers”

Written on: 15/02/2013

Been a customer for many years. Recently discoved they had moved me to a "limited" service (60gb per month), yet they have failed to make this clear to me and continued to charge me what they advertise for an unlimited service. I am currently unclear as to long long this company happily ripped me off, but the attitute of their "customer Service" when cahllenged was a disgrace. I has since switched to another company, it costs a lot less and it actually a faster, more stable connection! Do not… Read Full Review

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★☆☆☆☆

“Not suitable for Apple Mac owners”

Written on: 10/10/2012 by thisisrjg (1 review written)

I've spent 15 years as a customer of Demon Internet, starting with them when they were a tenner-a-month dial-up ISP for techie types like me. I've gone from 26k to 56k to 1mb broadband to 4mb broadband and have ended up with 8mb. Sadly, that's where Demon Broadband stuck, as other ISPs like Be and Sky overtook them to 16mb and even 20mb connections, all for less money. Nevertheless, I stayed with them. Until today, when without warning they throttled me to a 128k connection - little better… Read Full Review

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Sallywagner's Response to thisisrjg's Review

Written on: 19/12/2012

We too have been consistently with Demon EVER SINCE we had email for the very very first time. However, after the last six to eight weeks of total nightmare and really no effective tech. support or customer service and despite the fact that we have the MOST wonderful email address we are with massive regret, on the verge of shifting everything to gmail - which at least provides us with the level of reliability required when ones business depends upon certainty of both sending and receiving - I did not believe that ANY provider could go from such a good service to such ineptitude in so short a time span

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Landylees's reply to Sallywagner's Comment

Written on: 13/01/2013

A bit of a common theme here. I am writing this using my neighbour's wifi I as Demon restricted my bandwidth overnight to 128kbs, as my 4 year old streamed one too many movies yesterday. Nothing works now and I certainly won't be able to remote into work tomorrow if the snow comes as forecast.

I have been with Demon for at least 15 years but using their own words I will have taken "immediate corrective action" to restore my service by moving elsewhere. Internet and email is too important to everyday life to be held to ransom by an internet service provider.

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★★☆☆☆

“Sad, but time to move”

Written on: 25/08/2012

Not sure what is happening at Demon, its been a great service for years but all appears to be downhill. Like the last review, spam, spam, spam - and some I'm concerned about. My PC has more protection than NATO. They really need a re-think around customers, I may regret moving - but its possibly time to move on. Sad, they were once the best ISP and I hope they can sort things out… Read Full Review

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★☆☆☆☆

“20 spams a day and they can't fix it”

Written on: 24/08/2012

I have been with Demon since 1997. In my area Plusnet offer 40 Mb for £16.49 pm and 80 Mb for £19.99 pm. Demon don't have LLU for this area and because of my distance from the exchange, with Demon I am limited to 4.5 Mb for my £18.60 pm. So it would have been a no brainer to switch anyway. But over the last few months I have been getting ever more spam, from Canadian pharmacies, gambling sites, Nigerian 'bankers' etc. In the last few weeks it has spun out of control with 20 such… Read Full Review

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★☆☆☆☆

“Now completely atrocious”

Written on: 06/08/2012

I have been a demon customer since the early 90's. In the early days I was very happy with their service, but over the last few years the service has nosedived. It used to be possible to talk to knowledgeable technical support people at any time, day or night. Now, the support hours are severely curtailed and when you eventually get to speak to a real person, they try to fob you off with simple/obvious 'cures' which seldom work. I left Demon 6 months ago as they were unable to improve my… Read Full Review

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★☆☆☆☆

“Demon - Poor”

Written on: 22/07/2012

From a good ISP to my last communication from Tech service " Thank you for your email concerning issues with your broadband speed. We sincerely emapthise with your slow speed connections. We are working on this issue. We will get back to you once we have an update on this issue" The guy is very polite but a concern to fix the problem would have been more helpful… Read Full Review

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★☆☆☆☆

“Once great, now joined the sludge at the bottom of the...”

Written on: 12/06/2012

Bad start 19mins on hold. Eventually answered by someone who really did'nt give a stuff, and this is buisness support! You are the weakest link GOODBYE… Read Full Review

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★☆☆☆☆

“Customer of 15+ yrs: Utterly, utterly abysmal in every...”

Written on: 09/05/2012 by tinselworm (1 review written)

As a family, we joined Demon Internet back in 1996 when it was one of the UK's first ISPs. Back then, in the days of 56k dialup, the service was good and the connection speed was... well, comparable to other providers, at least. Today, as I write this review, I am accessing the internet via my phone's 3G connection because the connection speed via our Demon broadband package is attrocious and, quite frankly, unusable. Today is a particularly bad day, I will admit. The connection speed is… Read Full Review

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