Post Office Home Insurance Reviews

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1.5 stars
Average rating for this product is: 1.5 out of 5

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Average Ratings for Post Office Home Insurance

  • Customer Service1.8 stars
  • Value for Money1.7 stars
  • Overall rating1.5 stars

4 Reviews For Post Office Home Insurance

  • Guest 21st Jul 2009

    Reviewer rating: 1 stars


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    I just phoned post office home insurance to cancel my policy, I've moved home and our building fees include contents and buildings cover. At first I felt almost harassed by them, asking repeatedly why I didn't want their cover, and the woman I spoke to was quite rude. I was told that in order to cancel I must pay a large fee due to a claim that had been paid. The problems with this are that my contract says I can cancel my policy with only a £9 fee, and I never filed a claim with them.
    My husband called to inquire about a broken laptop several months ago, but it was only an inquiry not a claim. They said it wasn't covered because we didn't have accidental coverage so we left it at that. Now I've been told that we did file a claim and they paid out the claim. Interesting, because I've never received any money from this and never actually filed a claim. The woman refused to tell me anything about the alleged claim, she said that was confidential information. It's my policy, is it not? Why is that confidential information?
    Horrible! Do not use them!

  • alanasmummy 25th Aug 2008

    Reviewer rating: 0 stars


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    Last year I had an accident with my ipod touch. It fell in the bath and died a horrible watery death. I called up to make a claim only to be told it wasnt covered as it was a portable device. ok I said but can I upgrade my insurance to make sure it included laptop mobile and new ipod. this was done and our premium went up by about £60. A few days ago my darling daughter put a hole in my laptop with the docking station of my shuffle (closed the lid on it) I called up to make a claim only t ...

  • reco34 Rank: Corporal 30th Apr 2008

    Reviewer rating: 3 stars


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    When phoned up to cancel the renew. Policy was £243 said they could do reduce it to £209. No thanks, can get same cover for £195.

  • blemtroot Rank: 2nd Lieutenant 20th Mar 2008

    Reviewer rating: 2 stars


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    The Post Office were a lot cheaper than my existing insurer, particularly as they were offering a £50 cashback at the time. Contrary to what I've heard other people say, this £50 appeared in the form of a postal order quite quickly.

    The only problem I had was that at renewal, I was billed for extras such as "emergency boiler callout" and "protection of underground services" etc. I called to renew and asked to opt out of these products (doing so would have kept my premium pretty muc ...