Post Office Home Insurance Reviews

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Post Office Home Insurance

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Latest Reviews

★☆☆☆☆

“2 months for simple claim - 5 companies to deal with ”

Written on: 20/10/2016 by KysonBreen143 (1 review written)

I made a claim and to do so needed to do with 4 different companies. The policy is with PO so you would expect all dealings with them, Long waits from being connected to Customer Service and they unable to take complain to do with claim, claims unable to take complain as they only deal with claims, customer service not taking complaints as they "don't know anythings about claims". It is now over 2 months since simple claim was raised (theft of bicycle) I am still waiting to receive a cheque… Read Full Review

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Moa210's Comment

Written on: 05/11/2016

Similar experience here- shameful!!

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★☆☆☆☆

“Terribly arcane renewal policy”

Written on: 11/08/2016 by ArjunLondon (1 review written)

I had a terrible call with the customer case service regarding my renewal of the annual home insurance policy. They'll auto renew it at a higher charge and then charge you an additional £35 for the admin fee nonsense. Such an arcane policy where they'll post you hard copies alone (and not email in 2016!) about taking money off you, but send you an email only after renewing the document. Such bad service. Oh by the way, read the comments from other sers since 2012 - same story. Clearly these… Read Full Review

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★★☆☆☆

“expensive”

Written on: 10/08/2016 by ItzelSimmons (1 review written)

renewal from 5 pounds a month to 17 pounds say no more for my daughter for 10ooo a year done automatically… Read Full Review

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★☆☆☆☆

“DO NOT USE. Deliberately difficult to cancel.”

Written on: 14/05/2016 by ohdearohdear (1 review written)

The price was the initial factor that attracted me to PO Insurance. Creating the policy was relatively painless and thankfully I didn't need to make a claim. However, when it comes to cancelling a policy, it is made purposefully difficult. This insurance isn't actually run by the Post Office but outsourced to a company with questionable ethics and absolutely no concern for the brand they are representing. As I was travelling at the time my policy was coming up for renewal I attempted to cancel… Read Full Review

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★☆☆☆☆

“Worst Ever Service”

Written on: 30/11/2015 by Kimberley1972 (1 review written)

I have been paying insurance for years. I decided to go with one of the most reputable names in the country. What a big mistake. We had a flood upstairs 3 weeks ago, completely wiping out my daughters bedroom, landing and bathroom. They sent an emergency plumber out who just turned off the water. So no water, no toilet and no sink. They then told me to find my own plumber which I did. The loss adjuster came I gave her receipts for everything as we had spent a great deal of money in the… Read Full Review

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★☆☆☆☆

“Post-office insurance is not so cheap!”

Written on: 22/10/2015 by medicineman004 (1 review written)

I took out home insurance with post -office and as you can guess was because it ticked all the boxes. After the first year they sent me an email which went into my spam about the automatic renewal. They say they sent me the policy documents, however i received none. I decided to move to ireland from england so got busy trying to organise that after the first year of insurance with them. I tried to cancel the policy via the self service website of post-office. However you cant cancel the policy… Read Full Review

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Pco2011's Response to medicineman004's Review

Written on: 10/12/2015

I am in exactly the same position as you. I am going to challenge that £35 and will tell everybody that I know not to get insurance from them. What a sneaky bunch - it's not right to bury this in the T&Cs when it was NEVER mentioned when you signed up!

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★☆☆☆☆

“No Notification, auto renewal out of the blue”

Written on: 12/08/2015 by google1 (1 review written)

Very poor service.. difficult to cancel auto renewed policy.. registered to 'self-service' I did not realise this meant the policy would auto renew. Horrified to see premium trebled. No Prior warning. Not looking forward to agro tomorrow when I contact them. … Read Full Review

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★☆☆☆☆

“Beat renewal by £50, no chance”

Written on: 02/08/2015 by Victor146 (1 review written)

I tried to get a quote as Post office offer to match any like for like renewal quote by £50. Online quote tool would not quote, called them up and would not give us a quote as we had 3 items worth more than £1500? an engagement ring and two watches. based on this they refused cover!!! in other word they did'nt want to beat my renewal by £50 so they used any excuse, people tv's are worth more than £1500 these days, let alone jewelry etc. Waste of time… Read Full Review

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★★★★★

“Lost bag. Sorted and pay out within 2 weeks ”

Written on: 11/10/2014 by TraceThorpe (1 review written)

Lost my bag with iPad and macbook in. Was easy to contact post office they asked me for pix of receipts of my items I sent all the info. They put me in touch with legal and General. It was approved and items sent out 2 days later. Was very good service… Read Full Review

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★☆☆☆☆

“Post Office insurance stay away- it is a fraud”

Written on: 06/07/2014 by CloeNoonan (1 review written)

I had post office insurance for two years on the second year I was sent a renewal document and I agreed to renew. They automatically renewed the third year without sending me a renewal notification and the insurance cost doubled. When ask to cancel the insurance they ignore all cancellation request with aim of making a fraudulent claim from me… Read Full Review

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Maskability's Comment

Written on: 24/09/2014

I am unclear what is meant by when yo tried to cancel your insurance due to doubling of cost, they ignored you with the aim of making a fraudulent claim from yourself. What does that mean? They accused you of making a fraudulent claim? Doesn't makes sense




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Marcopon5's Comment

Written on: 18/12/2014

I had a similar experience and when I wanted to cancel was charged a £40 charge they took my debit card numbers for payment which failed to go through from their end and set a debt recovery firm onto me . I tried and tried to phone but couldn't get through - needless to say ,I'm going to try the insurance ombudsman

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Marcopon5's Comment

Written on: 18/12/2014

I had a similar experience and when I wanted to cancel was charged a £40 charge they took my debit card numbers for payment which failed to go through from their end and set a debt recovery firm onto me . I tried and tried to phone but couldn't get through - needless to say ,I'm going to try the insurance ombudsman

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★☆☆☆☆

“Shocking customer service”

Written on: 19/09/2013

No one will answer your calls. I've been trying to call about my claim for two weeks now and no one will answer the phone. When someone does answer they just direct you to another number. Never again!!!!… Read Full Review

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Indahousesingh's Comment

Written on: 26/07/2015

Hi, I have just been another victim of redirecting having caled there claim Line number 24/7 only to find out they are only open mon - Friday 9-5pm. I'm still not sure I've got the right number.

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Indahousesingh's Comment

Written on: 29/07/2015

since the 24th July i have been told i would receive a call from the legal & general underwriters.

This did not happen and eventually i gave in to calling them yesterday which resulted in the advisor taking my details for another call back within 24hrs due to their system being down.

Today i managed to get in touch with an underwriter who confirmed that no details of my claim had been logged or acknowledged.

The underwriter took my details and scheduled a surveyor for the following monday (8 days from my first attempt to contact the post office).

I have asked for a complaint to me logged regarding the getting the claim logged with the excess calls i've had to make....to be continued.

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★☆☆☆☆

“Policy price jacked up and automatically renewed.”

Written on: 25/06/2013

I am furious. They automatically renewed my policy without notice, gave me no notice and put the price up by almost 200 pounds. They were incredibly rude on the phone and I have had to pay a £35 cancellation fee. Avoid at all costs. Never again… Read Full Review

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★☆☆☆☆

“My home insurance has been renewed automatically. I...”

Written on: 28/05/2013

My home insurance has been renewed automatically. I went elsewhere as the 2nd year renewal cost had hugely increased. I am now out of pocket by £333. According to staff at the call centre I should have known it would be renewed this way. Apparently it is stated somewhere on the initial appliction......... When you aske to speak to a supervisor they say expect a call back with 48 hrs!!!!!! I have to now send a copy of my new policy and no doubt pay a fee to have the Post Office one… Read Full Review

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★☆☆☆☆

“FALSE CLAIMS to put your home insuranse up by £100....”

Written on: 16/05/2013 by freddie07 (1 review written)

FALSE CLAIMS to put your home insuranse up by £100. When you ring to query, they promise to ammend it and send you a new quote. The sales person was clearly told not to renew it, however take the claim off as I did not have one. I then purchase new insurance else where..... Sorted so I thought!!!!!AUTOMATIC RENEWAL...... They took £256 out of my account!!!! and I CAN NOT get it back with out proof of my new insurers. This is illegal and a fraudulent act on there behalf!!! The staff at the end… Read Full Review

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★☆☆☆☆

“Auto Renewal Scam”

Written on: 27/02/2013 by TnMuk (1 review written)

You take out 1 years insurance and pay up front for only 1 years cover. 14 days to the day after you take out the insurance, you receive your documents stating that you have 14 days from date of purchase,to amend or you will be charged £30. After your year is up they automatically try and take a new, and higher than the original, payment from your bank account even though you ask for 1 year cover only. They couldn't do this with me as I had a new card, they then proceed to send me a letter… Read Full Review

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★☆☆☆☆

“Post Office Home Insurance Hidden Charges”

Written on: 17/10/2012 by CJL123 (1 review written)

I have had my home insured with the post office for the last 3 years, but never again. I recently got married, and phoned up to advise my circumstances had changed, and was told it would cost me £10. I said that was ridiculous, I am advising you to put a note on my account, you do not have to change my policy. I was advised that now I had mentioned this fact I would not be covered if I made a claim in the future unless I paid up. I duly paid. A few months later we sold our property… Read Full Review

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★☆☆☆☆

“Scam”

Written on: 27/09/2012 by al77dave (1 review written)

I took out an annual policy with the post office, it has now renewed for a second year. I have just moved home and call to cancel the policy and have been charged £35 pounds which is a complete job. They said we can move the policy for you but as I have moved in with someone else 1. It is not my my place to take out a policy on their property and 2. They have their own policy. I understand that there are charges to cancelling a policy but it is not as if i've found a cheaper price and am… Read Full Review

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★☆☆☆☆

“Rip off - DO NOT USE THEM”

Written on: 15/02/2012

Complete rip off and they send you to debt collectors for made up charges they add on. DO NOT USE THEM!!!!!… Read Full Review

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★☆☆☆☆

“No Cover, but chasing payment through debt collectors!”

Written on: 16/06/2011 by davidp1949 (1 review written)

My mother died last year, and her policy came up for renewal, but the P.O. wouldn't provide cover for an executor policy. Then they demanded payment, plus admin fee - for the non existent policy. Now being chased by C.A.R.S. Debt Collectors, who will only speak with the "policyholder" (my late mother) - Threatening to take her to court - that could be interesting. Do not insure through the Post Office It may seem cheap but they are hopeless when it comes to customer relations, and C.A.R.S… Read Full Review

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★☆☆☆☆

“We took out contents insurance last year and initially...”

Written on: 22/05/2011

We took out contents insurance last year and initially had a good impression. We had to make a claim fairly early on (for £550) and it was dealt with professionally if a little slowly.

Our monthly premium was £17.51 and I was happy with that. Unfortunately we have just had our renewal notification through and the monthly premium has jumped to £66.52!! I thought that the point of insurance was to pool risk and I don't see why the fact that we had a claim meant that our insurance would go up by… Read Full Review

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