Post Office Home Insurance Reviews

Click here if this is your business
★☆☆☆☆
1.2 / 5
4% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Post Office Home Insurance - Ask a question now

Media Gallery for Post Office Home Insurance

Post Office Home Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Lost bag. Sorted and pay out within 2 weeks ”

Written on: 11/10/2014 by TraceThorpe (1 review written)

Lost my bag with iPad and macbook in. Was easy to contact post office they asked me for pix of receipts of my items I sent all the info. They put me in touch with legal and General. It was approved and items sent out 2 days later. Was very good service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Post Office insurance stay away- it is a fraud”

Written on: 06/07/2014 by CloeNoonan (1 review written)

I had post office insurance for two years on the second year I was sent a renewal document and I agreed to renew. They automatically renewed the third year without sending me a renewal notification and the insurance cost doubled. When ask to cancel the insurance they ignore all cancellation request with aim of making a fraudulent claim from me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Maskability's Comment

Written on: 24/09/2014

I am unclear what is meant by when yo tried to cancel your insurance due to doubling of cost, they ignored you with the aim of making a fraudulent claim from yourself. What does that mean? They accused you of making a fraudulent claim? Doesn't makes sense




Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marcopon5's Comment

Written on: 18/12/2014

I had a similar experience and when I wanted to cancel was charged a £40 charge they took my debit card numbers for payment which failed to go through from their end and set a debt recovery firm onto me . I tried and tried to phone but couldn't get through - needless to say ,I'm going to try the insurance ombudsman

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Marcopon5's Comment

Written on: 18/12/2014

I had a similar experience and when I wanted to cancel was charged a £40 charge they took my debit card numbers for payment which failed to go through from their end and set a debt recovery firm onto me . I tried and tried to phone but couldn't get through - needless to say ,I'm going to try the insurance ombudsman

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Shocking customer service”

Written on: 19/09/2013

No one will answer your calls. I've been trying to call about my claim for two weeks now and no one will answer the phone. When someone does answer they just direct you to another number. Never again!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Policy price jacked up and automatically renewed.”

Written on: 25/06/2013

I am furious. They automatically renewed my policy without notice, gave me no notice and put the price up by almost 200 pounds. They were incredibly rude on the phone and I have had to pay a £35 cancellation fee. Avoid at all costs. Never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“My home insurance has been renewed automatically. I...”

Written on: 28/05/2013

My home insurance has been renewed automatically. I went elsewhere as the 2nd year renewal cost had hugely increased. I am now out of pocket by £333. According to staff at the call centre I should have known it would be renewed this way. Apparently it is stated somewhere on the initial appliction......... When you aske to speak to a supervisor they say expect a call back with 48 hrs!!!!!! I have to now send a copy of my new policy and no doubt pay a fee to have the Post Office one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“FALSE CLAIMS to put your home insuranse up by £100....”

Written on: 16/05/2013 by freddie07 (1 review written)

FALSE CLAIMS to put your home insuranse up by £100. When you ring to query, they promise to ammend it and send you a new quote. The sales person was clearly told not to renew it, however take the claim off as I did not have one. I then purchase new insurance else where..... Sorted so I thought!!!!!AUTOMATIC RENEWAL...... They took £256 out of my account!!!! and I CAN NOT get it back with out proof of my new insurers. This is illegal and a fraudulent act on there behalf!!! The staff at the end… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Auto Renewal Scam”

Written on: 27/02/2013 by TnMuk (1 review written)

You take out 1 years insurance and pay up front for only 1 years cover. 14 days to the day after you take out the insurance, you receive your documents stating that you have 14 days from date of purchase,to amend or you will be charged £30. After your year is up they automatically try and take a new, and higher than the original, payment from your bank account even though you ask for 1 year cover only. They couldn't do this with me as I had a new card, they then proceed to send me a letter… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Post Office Home Insurance Hidden Charges”

Written on: 17/10/2012 by CJL123 (1 review written)

I have had my home insured with the post office for the last 3 years, but never again. I recently got married, and phoned up to advise my circumstances had changed, and was told it would cost me £10. I said that was ridiculous, I am advising you to put a note on my account, you do not have to change my policy. I was advised that now I had mentioned this fact I would not be covered if I made a claim in the future unless I paid up. I duly paid. A few months later we sold our property… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Scam”

Written on: 27/09/2012 by al77dave (1 review written)

I took out an annual policy with the post office, it has now renewed for a second year. I have just moved home and call to cancel the policy and have been charged £35 pounds which is a complete job. They said we can move the policy for you but as I have moved in with someone else 1. It is not my my place to take out a policy on their property and 2. They have their own policy. I understand that there are charges to cancelling a policy but it is not as if i've found a cheaper price and am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off - DO NOT USE THEM”

Written on: 15/02/2012

Complete rip off and they send you to debt collectors for made up charges they add on. DO NOT USE THEM!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Cover, but chasing payment through debt collectors!”

Written on: 16/06/2011 by davidp1949 (1 review written)

My mother died last year, and her policy came up for renewal, but the P.O. wouldn't provide cover for an executor policy. Then they demanded payment, plus admin fee - for the non existent policy. Now being chased by C.A.R.S. Debt Collectors, who will only speak with the "policyholder" (my late mother) - Threatening to take her to court - that could be interesting. Do not insure through the Post Office It may seem cheap but they are hopeless when it comes to customer relations, and C.A.R.S… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We took out contents insurance last year and initially...”

Written on: 22/05/2011

We took out contents insurance last year and initially had a good impression. We had to make a claim fairly early on (for £550) and it was dealt with professionally if a little slowly.

Our monthly premium was £17.51 and I was happy with that. Unfortunately we have just had our renewal notification through and the monthly premium has jumped to £66.52!! I thought that the point of insurance was to pool risk and I don't see why the fact that we had a claim meant that our insurance would go up by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I took out insurance initially just over a year ago...”

Written on: 10/05/2011

I took out insurance initially just over a year ago online, as were cheapest quote. I moved out of my property a couple of months ago and just discovered that my insurance was renewed automatically without my confirmation - apparently its in the small print somewhere but as I ordered online I would have expected to be informed by email at least - they dont do that apparently. have been charged £35 fee to cancel - not happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I bought a property 9 months ago which required quite...”

Written on: 31/03/2011

I bought a property 9 months ago which required quite a lot of internal work done as did my previous property so have always had home insurance with what I thought was adequate cover. I managed to get all of the work done at the old property and Internal work at new property without any problems and therefore no claims. The new property had oil central heating and a tank in the back garden. As the property had been empty for a while after most of the internal work had been done by myself i… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 30/09/2011

OHES would have been looking at the extent of contamination caused by the tank and whether this had any knock on effects on any other buildings, or third parties (if your policy covered this).

Most insurance policies will not cover damage to an oil storage tank \"as standard\" - just the consequences of it (and then, usually only to buildings).

Unless you had a high cover policy, I don't think you would have been any better off with any other insurer.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Made a claim for flood. Had to keep ringing them to...”

Written on: 10/03/2011

Made a claim for flood. Had to keep ringing them to get date for loss adjuster to call. After a week of calling was told my claim had been closed as "I said it was dealt with". They reopened claim and took another week. Had to get my own plumber in after 36 hrs to fix leak so I could have water turned back on. Complained half dozen times only to be told to re submit complaint and give full name policy number. The last contact I has with them was to tell them to stick the insurance where the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I was looking for home contents insurance from GPO and...”

Written on: 22/02/2011

I was looking for home contents insurance from GPO and having spent sometime on line completing the forms I was directed to call them to confirm details, the online quote was for around £158. After calling to run through the details I realised I needed less cover than I specified online, this was due to 2 high value items coming under personal effects. I also noticed that my front door locks where better quality than stated online so I upgraded them. After a further 20 minutes of me talking to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ i bought the building insurance with post office...”

Written on: 09/01/2011

i bought the building insurance with post office during the bad wheather of 21st ,dec'2010 had burst pipes in the loft i had rang 6000miles away and had informed them i had burst there had not even of relpy for the call and did not send anyone to look at the property and the damage.when return from my holiday after eight hours on the telephone with various people my matter still put right and post office insurance call centre will not pay the for this claim so i would tell do not buy any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Recent storm damage (heavy snow) resulted in my...”

Written on: 21/12/2010 by ST0KOE73 (1 review written)

Recent storm damage (heavy snow) resulted in my guttering and facias being brought down on 10.12.10. The fall also damaged my conservatory. I called the Post Office on the day and was redirected to the underwriters Lloyds/TSB. On making my claim I was informed thye would contact their approved contractors (CET) who would visit and assess the damage and carry out any work including any emergency repairs. At this stage it appears the job was subcontrated to a local firm called MvCarrick… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“After making a claim for storm damage for £3000, they...”

Written on: 16/09/2010

After making a claim for storm damage for £3000, they changed the underwriters who then declined to continue my existing buildings insurance policy and terminated the contract unilaterally with only 7 days notice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Appalling customer service - charged 20 quid admin fee...”

Written on: 07/08/2010

Appalling customer service - charged 20 quid admin fee for a minor change to policy - which they didn't understand themselves - quoted wrong price twice - and didn't give a damn when we complained. We've gone elsewhere. Don't touch with a barge pole… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview