LV= Liverpool Victoria Home Insurance Reviews

★★★☆☆
3.2 / 5
59% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
LV= Liverpool Victoria Home Insurance - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Every excuse not to pay out”

Written on: 15/09/2014 by sprotbro (2 reviews written)

My front door was kicked down by a x boyfriend, the police were called out and he was cautioned. Contacted LV told them the circumstances, could not lock the door, have a 4yr old daughter in the house. In the end my dad repaired the door. Lv gave every excuse and were not interested in my or my daughters personal safety, avoid this company… Read Full Review

Report this review
★★★★★

“Home, Car and Travel Insurance”

Written on: 26/08/2014 by tallpine (1 review written)

Having had LV insurance for home , contents and both of our cars for many years we have, more recently added travel insurance. Periodically, we do look at quotes and cover from other providers to compare competitive value and quality of cover. Suffice to say that we have found no reason to change. As a result of the winter storms this year we have had cause for our first ever claim. The whole process has been efficiently and fairly handled and all LV employees with whom we have had contact… Read Full Review

Report this review
★☆☆☆☆

“They can charge 30% surcharge to loyal customers”

Written on: 20/08/2014 by BrianTJ (5 reviews written)

Got a new LV quote on-line for buldings and contents insurance to compare against my renewal. The renewal was 30% higher than the on-line quote. I did chase up with LV why they were screwing loyal customers and was told that I had done 'all the work' by entering the information for my on-line quote and it saved them work in sedning out my renewal quote-apparently an underwriter has to check the current risk against my post code. What a load of rubbish! Not only do they assume existing customers… Read Full Review

Report this review
★☆☆☆☆

“assistance if you need to claim”

Written on: 08/08/2014 by utterlynotsatisfied (1 review written)

Please please do not use this company. Our roof tiles blew off then rain came in later the ceiling fell in with the water. I rang the company and was speaking to a operator for two hours trying to make sense of their information. Because it was a Friday they said they could do nothing until Monday even though the water was still pouring in the roof. They could not get a building out to look at the damage and they told us to find our own builder. I asked if later that evening if the roof… Read Full Review

Report this review
★☆☆☆☆

“Don't waste your money”

Written on: 08/08/2014 by 451Jordan (1 review written)

Lots of people write great reviews because of how easy it was to insure themselves with LV or how much money it saved them, well that's not the point of a review, the point is how good it is when you need to claim and it isn't good. Just had a leak and luckily had home emergency cover so phoned to get them to sort it. Had to wait around all day for a plumber to arrive finally at 6.30pm, he came in checked I had turned off the stop-cock, then said its safe from any further damage, you need to… Read Full Review

Report this review
★☆☆☆☆

“Rubbish”

Written on: 19/06/2014 by Daxf1971 (1 review written)

Easy to buy but not easy to make a claim. They make you the criminal despite the circumstances and never pay out. Yes they are cheap but they can afford to be. Mke the rules up as they go along so you are always at fault. Go through a broker you get what you need. Always have to phone them. they never keep you updated. Goes on forever until you give up… Read Full Review

Report this review
★★★★★

“Peace of mind assured”

Written on: 01/05/2014

Found insuring our home with LV= very simple to do. We have our car insured with LV= also our pet so we have complete peace of mind… Read Full Review

Report this review
★★★★★

“Simple and easy to follow application on line.”

Written on: 24/04/2014 by Yatessd247 (1 review written)

I am really pleased as the whole process was very simple and easy to follow on line. No frills staight forward insurance! In addition I am very pleased at the affordability of the cover offered. Love LV… Read Full Review

Report this review
★★★★★

“Easy peasy”

Written on: 24/04/2014 by McCarthy1992 (1 review written)

Really user friendly website. Everything explained if you need it and a great price to boot. What more can you ask for!!… Read Full Review

Report this review
★★★★★

“Quick and easy”

Written on: 24/04/2014 by Lydia1981 (1 review written)

Excellent website that is very easy to apply, review and pay. What makes it even more remarkable was the competitive price, but most of all the amount of cover. Worth paying an extra pound or two. Thank you… Read Full Review

Report this review
★★★☆☆

“Renewal quotes are ripp-offs”

Written on: 20/04/2014

First renewal quote was >13% higher than a quote through moneysupermarket.com LV= staff could not match the quote, but improved to charging just 1.9% over. If this happens again next year, I will renewal through moneysupermarket.com… Read Full Review

Report this review
★★★★★

“House Insurance”

Written on: 19/04/2014 by Lindsay3 (1 review written)

Best price for level of covers required.convenient and user friendly web page. This is my 4 the year with you and I did research on line before making my decision to renew. Well done… Read Full Review

Report this review
★★★★★

“House & Contents Insurance”

Written on: 18/04/2014 by Mole3587 (1 review written)

I particularly appreciate your very reasonable increases each year for the above insurance. Most Insurance Companies in my experience take advantage of a customer's loyalty by applying very high yearly increases (way above inflation) and trusting that they will find it too much trouble to go elsewhere. As an OAP on a limited income I appreciate your reasonable yearly increases… Read Full Review

Report this review
★★★★★

“Building and contents insurance”

Written on: 17/04/2014 by Guthrie256 (1 review written)

Excellent cover with an extremely competitive price. £200 less than my existing cover. Thanks… Read Full Review

Report this review
★★★☆☆

“Good prices but not the best customer service”

Written on: 16/04/2014 by Hackettqr176 (1 review written)

I did an online quote but wasn't sure about some of the questions, so later called to speak to someone for another quote. The man did the quote but then said I'd wasted his time and that it would have been helpful if I'd told him about the online quote at the start of the call. I was made to feel like a 'nuisance'. Nicola Malet… Read Full Review

Report this review
★★★★★

“easy to deal with”

Written on: 15/04/2014 by Piperwx28 (1 review written)

The house and all cars are now covered with L-V, by far the easiest, friendliest and most reasonable insurer to deal with. You only find out the worth of your insurer when you have to make a claim and having been in that unfortunate position 120 miles from home in a written off car on a Saturday afternoon. L-V pulled out all the stops and transported us all home with the wreck and arranged for a hire car first thing on the Monday morning. I was paid the full value of my car within 10 days you… Read Full Review

Report this review
★★★★★

“So easy!”

Written on: 15/04/2014 by Carey324 (1 review written)

I have never attempted to go on line before but, LV made the process so easy and I saved money!… Read Full Review

Report this review
★★★★☆

“2nd policyholder?”

Written on: 14/04/2014 by VictorRogers (1 review written)

Good to use website. I'd have liked to include my wife as a second policyholder but the option didn't seem to be available… Read Full Review

Report this review
★★★★★

“So far,so good.”

Written on: 13/04/2014

The form was easy to understand and any queries soon answered Also the cost of the policy seems very fair… Read Full Review

Report this review
★★★★★

“Stressfree & very competitive”

Written on: 06/04/2014 by Giovanna399 (1 review written)

This is the first time in years I've had a chance to review the home insurance market. Having already experienced LV with our car insurance this year, thought I'd give our home insurance a go. Yet another stress free experience in completing all the necessary information on LV's very user friendly website, and again saved A LOT of money in having an identical policy coverage, despite having to make a claim due to storm damage. I'm a very happy bunny… Read Full Review

Report this review
overview