LV= Liverpool Victoria Home Insurance Reviews

★★★☆☆
3.1 / 5
214
56% of users recommend this
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  • Value For Money

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Latest Reviews

★★☆☆☆

“LV Home insurance not recommended”

Written on: 22/08/2016 by Dericky160 (1 review written)

As soon as I contacted LV about a possible claim (before I decided to claim, actually I was wondering if it was worth it), they sent me the renewal documents (because the renewal date was close) and they increased the sum for next year by more than double.When i asked them why such a dramatic increase, they said because I had in mind to make a claim!… Read Full Review

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★☆☆☆☆

“ripped off making a claim and very poor service”

Written on: 02/08/2016 by Tish666 (2 reviews written)

I made a small claim with LV following a lightening strike. I tried claiming for my PC, landline phone and cooker. I paid a £250 excess. Collected my PC and repaired it really badly. I had to get a friend to fix it for me. They gave me a voucher for a new phone without fuss. An assessor came and looked at my cooker. I had to chase and chase to get the result of the assessment of my cooker. I was told that it wasnt installed properly and they wouldnt repair or replace. I complained about my PC… Read Full Review

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★☆☆☆☆

“ripped off making a claim and very poor service”

Written on: 02/08/2016 by Tish666 (2 reviews written)

I made a small claim with LV following a lightening strike. I tried claiming for my PC, landline phone and cooker. I paid a £250 excess. Collected my PC and repaired it really badly. I had to get a friend to fix it for me. They gave me a voucher for a new phone without fuss. An assessor came and looked at my cooker. I had to chase and chase to get the result of the assessment of my cooker. I was told that it wasnt installed properly and they wouldnt repair or replace. I complained about my PC… Read Full Review

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★★★★☆

“Good price compared to my bank”

Written on: 28/07/2016 by JordanRiddler (1 review written)

First time buyer of home cover, and we got a great deal with LV, cheaper than my bank, even after cash back's and other incentive on offer by bank… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 21/07/2016 by paul1529 (1 review written)

Took out home insurance policy with LV after looking at compare.com. Quote was £93+ which wasn't the cheapest but being a big firm you should expect good service. After approx 2 weeks received a letter stating I owed them a further £60 as I had made a claim of accidental damage in the last 5 years. I checked my documents and this claim shows on my policy document with my premium of £93. I telephoned and asked why the extra charge, and why it is 2/3 the total cost of the overall policy. I was… Read Full Review

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★☆☆☆☆

“Strange 'inspection' visit”

Written on: 01/04/2016 by vsWelch188 (1 review written)

"My claim under LV's Home Buildings policy started badly because LV gave me the wrong number to ring. It took 20 minutes to get through to a claims handler. I explained there was a leak from the shower and the claim was passed to Davies Property Claims. Having heard nothing from Davies for 5 days I hired my own plumber to look at the problem but he couldn't find the cause of the leak. I phoned Davies to tell them. It turned out that LV had made a mistake with my phone number. They sent an… Read Full Review

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★☆☆☆☆

“Very slow service.”

Written on: 14/03/2016 by Hannahrosie44 (1 review written)

After paying for many years I finally had to claim for water damage in my kitchen from a leak in the bathroom above. 4 weeks later no work has been done and no timescale either. I have had 4 visits from the company who is co ordinating and I am still waiting for them to come and remove the tiles/units so the walls will dry. They have taken my monthly payments for all this time, and I have paid £350.00 excess upfront and still nothing done. When I ring to find out why they tell me they will… Read Full Review

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★☆☆☆☆

“Cancelling a Policy early”

Written on: 04/10/2015 by Brycen243 (1 review written)

I had LV Home Insurance on a property I sold after 9 months of the Annual Policy. Needless to say they offered NO rebate on the 3 months remaining. Wonder what would have happened if I'd asked them for 3 months free after the Policy ended. Very poor money grabbing practice. I'll be taking my business elsewhere on my new home… Read Full Review

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★★★★☆

“fairly priced premiums”

Written on: 03/09/2015 by rgHolbrook271 (1 review written)

Been using LV for years. Please keep up the good work!… Read Full Review

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★★★★★

“Can you assist me please?”

Written on: 05/03/2015

I am very gratified at the care and attention I have received. Unfortunately I have mislaid my documents, could I ask what my premiums were last year? Thank you, … Read Full Review

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★★☆☆☆

“0845 number”

Written on: 16/02/2015 by AlexisClark (1 review written)

Why do you use a number that costs your clients money and makes money for you?… Read Full Review

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★☆☆☆☆

“Can't leave 0 stars so they've got one”

Written on: 22/12/2014 by EmilieMcCann (1 review written)

Don't bother with this company for home insurance, absolute disaster zone as they have no idea about timelines or how to assess damage without causing more. Steer clear… Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 21/11/2014 by DarnellGlass411 (1 review written)

I have been with LV for years, but this year before renewal I took insurance from an alternative Company as it covered my needs more in depth. I contacted LV to cancel the policy prior to renewal on the 1st November. The have totally ignored my request to cancel and keep sending me reminders with direct debits and though my Direct Debit has been cancelled with my bank and my new insurance is in force they keep setting up their Direct Debit with my Bank and I have to cancel it. I am now have… Read Full Review

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★☆☆☆☆

“Very poor service. Very evasive staff who donn't want...”

Written on: 18/11/2014 by Jordon364 (1 review written)

Very poor service. Very evasive staff who donn't want to give any information. Have had huge problems and difficulties with an emergency claim. I would no't recommend… Read Full Review

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★☆☆☆☆

“Unnecessary conditions for cover”

Written on: 17/11/2014 by MikeJEvans (2 reviews written)

Went through the process to get a quote online, then confirmed by telephone with their call centre. All was fine, with a good quote BUT then I was told that as a condition of insurance I would need to make sure all windows and doors were locked at night (fair enough) and I would have to have an alarm fitted! I do not live in a high-crime area and am not an obvious crime target, so I felt this was too onerous a condition. So I have gone with another reputable company who questioned why any… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 10/11/2014 by pwsyme (1 review written)

Have never claimed on my house insurance in over 30 years. Called LV on early evening on Friday as when got home from work we had 2 rooms with water coming through the roof. It is now Monday and we have been passed from pillar to post by their claims handling department always promising to calling back but never doing. Every time we call them put on hold for a 5 minutes plus on a premium 0844 number. Eventually got some once call us back to tell us someone else will call us back in a hour and a… Read Full Review

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★★☆☆☆

“Gone downhill fast, LV= frustration”

Written on: 15/10/2014 by DavionBlair (1 review written)

I have used Liverpool Vistoria for buildings insurance for a number of years because they offered a competitive premium with good service. Not any longer. When my garden wall blew down in the winter of 2013/4 it took them over four months to get it put back. Complaints to them resulted in promises of immediate attention which, however were pie in the sky. They also employed a third-party claims-handling firm which was so appallingly bad that it made the phrase "incompetent idiots" look like a… Read Full Review

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★☆☆☆☆

“Every excuse not to pay out”

Written on: 15/09/2014 by sprotbro (2 reviews written)

My front door was kicked down by a x boyfriend, the police were called out and he was cautioned. Contacted LV told them the circumstances, could not lock the door, have a 4yr old daughter in the house. In the end my dad repaired the door. Lv gave every excuse and were not interested in my or my daughters personal safety, avoid this company… Read Full Review

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★★★★★

“Home, Car and Travel Insurance”

Written on: 26/08/2014 by tallpine (1 review written)

Having had LV insurance for home , contents and both of our cars for many years we have, more recently added travel insurance. Periodically, we do look at quotes and cover from other providers to compare competitive value and quality of cover. Suffice to say that we have found no reason to change. As a result of the winter storms this year we have had cause for our first ever claim. The whole process has been efficiently and fairly handled and all LV employees with whom we have had contact… Read Full Review

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★☆☆☆☆

“They can charge 30% surcharge to loyal customers”

Written on: 20/08/2014 by BrianTJ (5 reviews written)

Got a new LV quote on-line for buldings and contents insurance to compare against my renewal. The renewal was 30% higher than the on-line quote. I did chase up with LV why they were screwing loyal customers and was told that I had done 'all the work' by entering the information for my on-line quote and it saved them work in sedning out my renewal quote-apparently an underwriter has to check the current risk against my post code. What a load of rubbish! Not only do they assume existing customers… Read Full Review

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