LV= Liverpool Victoria Home Insurance Reviews

★★★☆☆
3.1 / 5
58% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Can't leave 0 stars so they've got one”

Written on: 22/12/2014 by EmilieMcCann (1 review written)

Don't bother with this company for home insurance, absolute disaster zone as they have no idea about timelines or how to assess damage without causing more. Steer clear… Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 21/11/2014 by DarnellGlass411 (1 review written)

I have been with LV for years, but this year before renewal I took insurance from an alternative Company as it covered my needs more in depth. I contacted LV to cancel the policy prior to renewal on the 1st November. The have totally ignored my request to cancel and keep sending me reminders with direct debits and though my Direct Debit has been cancelled with my bank and my new insurance is in force they keep setting up their Direct Debit with my Bank and I have to cancel it. I am now have… Read Full Review

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★☆☆☆☆

“Very poor service. Very evasive staff who donn't want...”

Written on: 18/11/2014 by Jordon364 (1 review written)

Very poor service. Very evasive staff who donn't want to give any information. Have had huge problems and difficulties with an emergency claim. I would no't recommend… Read Full Review

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★☆☆☆☆

“Unnecessary conditions for cover”

Written on: 17/11/2014 by MikeJEvans (2 reviews written)

Went through the process to get a quote online, then confirmed by telephone with their call centre. All was fine, with a good quote BUT then I was told that as a condition of insurance I would need to make sure all windows and doors were locked at night (fair enough) and I would have to have an alarm fitted! I do not live in a high-crime area and am not an obvious crime target, so I felt this was too onerous a condition. So I have gone with another reputable company who questioned why any… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 10/11/2014 by pwsyme (1 review written)

Have never claimed on my house insurance in over 30 years. Called LV on early evening on Friday as when got home from work we had 2 rooms with water coming through the roof. It is now Monday and we have been passed from pillar to post by their claims handling department always promising to calling back but never doing. Every time we call them put on hold for a 5 minutes plus on a premium 0844 number. Eventually got some once call us back to tell us someone else will call us back in a hour and a… Read Full Review

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★★☆☆☆

“Gone downhill fast, LV= frustration”

Written on: 15/10/2014 by DavionBlair (1 review written)

I have used Liverpool Vistoria for buildings insurance for a number of years because they offered a competitive premium with good service. Not any longer. When my garden wall blew down in the winter of 2013/4 it took them over four months to get it put back. Complaints to them resulted in promises of immediate attention which, however were pie in the sky. They also employed a third-party claims-handling firm which was so appallingly bad that it made the phrase "incompetent idiots" look like a… Read Full Review

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★☆☆☆☆

“Every excuse not to pay out”

Written on: 15/09/2014 by sprotbro (2 reviews written)

My front door was kicked down by a x boyfriend, the police were called out and he was cautioned. Contacted LV told them the circumstances, could not lock the door, have a 4yr old daughter in the house. In the end my dad repaired the door. Lv gave every excuse and were not interested in my or my daughters personal safety, avoid this company… Read Full Review

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★★★★★

“Home, Car and Travel Insurance”

Written on: 26/08/2014 by tallpine (1 review written)

Having had LV insurance for home , contents and both of our cars for many years we have, more recently added travel insurance. Periodically, we do look at quotes and cover from other providers to compare competitive value and quality of cover. Suffice to say that we have found no reason to change. As a result of the winter storms this year we have had cause for our first ever claim. The whole process has been efficiently and fairly handled and all LV employees with whom we have had contact… Read Full Review

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★☆☆☆☆

“They can charge 30% surcharge to loyal customers”

Written on: 20/08/2014 by BrianTJ (5 reviews written)

Got a new LV quote on-line for buldings and contents insurance to compare against my renewal. The renewal was 30% higher than the on-line quote. I did chase up with LV why they were screwing loyal customers and was told that I had done 'all the work' by entering the information for my on-line quote and it saved them work in sedning out my renewal quote-apparently an underwriter has to check the current risk against my post code. What a load of rubbish! Not only do they assume existing customers… Read Full Review

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★☆☆☆☆

“assistance if you need to claim”

Written on: 08/08/2014 by utterlynotsatisfied (1 review written)

Please please do not use this company. Our roof tiles blew off then rain came in later the ceiling fell in with the water. I rang the company and was speaking to a operator for two hours trying to make sense of their information. Because it was a Friday they said they could do nothing until Monday even though the water was still pouring in the roof. They could not get a building out to look at the damage and they told us to find our own builder. I asked if later that evening if the roof… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 08/08/2014 by 451Jordan (1 review written)

Lots of people write great reviews because of how easy it was to insure themselves with LV or how much money it saved them, well that's not the point of a review, the point is how good it is when you need to claim and it isn't good. Just had a leak and luckily had home emergency cover so phoned to get them to sort it. Had to wait around all day for a plumber to arrive finally at 6.30pm, he came in checked I had turned off the stop-cock, then said its safe from any further damage, you need to… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 19/06/2014 by Daxf1971 (1 review written)

Easy to buy but not easy to make a claim. They make you the criminal despite the circumstances and never pay out. Yes they are cheap but they can afford to be. Mke the rules up as they go along so you are always at fault. Go through a broker you get what you need. Always have to phone them. they never keep you updated. Goes on forever until you give up… Read Full Review

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★★★★★

“Peace of mind assured”

Written on: 01/05/2014

Found insuring our home with LV= very simple to do. We have our car insured with LV= also our pet so we have complete peace of mind… Read Full Review

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★★★★★

“Simple and easy to follow application on line.”

Written on: 24/04/2014 by Yatessd247 (1 review written)

I am really pleased as the whole process was very simple and easy to follow on line. No frills staight forward insurance! In addition I am very pleased at the affordability of the cover offered. Love LV… Read Full Review

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★★★★★

“Easy peasy”

Written on: 24/04/2014 by McCarthy1992 (1 review written)

Really user friendly website. Everything explained if you need it and a great price to boot. What more can you ask for!!… Read Full Review

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★★★★★

“Quick and easy”

Written on: 24/04/2014 by Lydia1981 (1 review written)

Excellent website that is very easy to apply, review and pay. What makes it even more remarkable was the competitive price, but most of all the amount of cover. Worth paying an extra pound or two. Thank you… Read Full Review

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★★★☆☆

“Renewal quotes are ripp-offs”

Written on: 20/04/2014

First renewal quote was >13% higher than a quote through moneysupermarket.com LV= staff could not match the quote, but improved to charging just 1.9% over. If this happens again next year, I will renewal through moneysupermarket.com… Read Full Review

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★★★★★

“House Insurance”

Written on: 19/04/2014 by Lindsay3 (1 review written)

Best price for level of covers required.convenient and user friendly web page. This is my 4 the year with you and I did research on line before making my decision to renew. Well done… Read Full Review

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★★★★★

“House & Contents Insurance”

Written on: 18/04/2014 by Mole3587 (1 review written)

I particularly appreciate your very reasonable increases each year for the above insurance. Most Insurance Companies in my experience take advantage of a customer's loyalty by applying very high yearly increases (way above inflation) and trusting that they will find it too much trouble to go elsewhere. As an OAP on a limited income I appreciate your reasonable yearly increases… Read Full Review

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★★★★★

“Building and contents insurance”

Written on: 17/04/2014 by Guthrie256 (1 review written)

Excellent cover with an extremely competitive price. £200 less than my existing cover. Thanks… Read Full Review

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