LV= Liverpool Victoria Home Insurance Reviews

★★★☆☆
3.2 / 5
60% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Rubbish”

Written on: 19/06/2014 by Daxf1971 (1 review written)

Easy to buy but not easy to make a claim. They make you the criminal despite the circumstances and never pay out. Yes they are cheap but they can afford to be. Mke the rules up as they go along so you are always at fault. Go through a broker you get what you need. Always have to phone them. they never keep you updated. Goes on forever until you give up… Read Full Review

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★★★★★

“Peace of mind assured”

Written on: 01/05/2014

Found insuring our home with LV= very simple to do. We have our car insured with LV= also our pet so we have complete peace of mind… Read Full Review

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★★★★★

“Simple and easy to follow application on line.”

Written on: 24/04/2014 by Yatessd247 (1 review written)

I am really pleased as the whole process was very simple and easy to follow on line. No frills staight forward insurance! In addition I am very pleased at the affordability of the cover offered. Love LV… Read Full Review

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★★★★★

“Easy peasy”

Written on: 24/04/2014 by McCarthy1992 (1 review written)

Really user friendly website. Everything explained if you need it and a great price to boot. What more can you ask for!!… Read Full Review

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★★★★★

“Quick and easy”

Written on: 24/04/2014 by Lydia1981 (1 review written)

Excellent website that is very easy to apply, review and pay. What makes it even more remarkable was the competitive price, but most of all the amount of cover. Worth paying an extra pound or two. Thank you… Read Full Review

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★★★☆☆

“Renewal quotes are ripp-offs”

Written on: 20/04/2014

First renewal quote was >13% higher than a quote through moneysupermarket.com LV= staff could not match the quote, but improved to charging just 1.9% over. If this happens again next year, I will renewal through moneysupermarket.com… Read Full Review

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★★★★★

“House Insurance”

Written on: 19/04/2014 by Lindsay3 (1 review written)

Best price for level of covers required.convenient and user friendly web page. This is my 4 the year with you and I did research on line before making my decision to renew. Well done… Read Full Review

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★★★★★

“House & Contents Insurance”

Written on: 18/04/2014 by Mole3587 (1 review written)

I particularly appreciate your very reasonable increases each year for the above insurance. Most Insurance Companies in my experience take advantage of a customer's loyalty by applying very high yearly increases (way above inflation) and trusting that they will find it too much trouble to go elsewhere. As an OAP on a limited income I appreciate your reasonable yearly increases… Read Full Review

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★★★★★

“Building and contents insurance”

Written on: 17/04/2014 by Guthrie256 (1 review written)

Excellent cover with an extremely competitive price. £200 less than my existing cover. Thanks… Read Full Review

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★★★☆☆

“Good prices but not the best customer service”

Written on: 16/04/2014 by Hackettqr176 (1 review written)

I did an online quote but wasn't sure about some of the questions, so later called to speak to someone for another quote. The man did the quote but then said I'd wasted his time and that it would have been helpful if I'd told him about the online quote at the start of the call. I was made to feel like a 'nuisance'. Nicola Malet… Read Full Review

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★★★★★

“easy to deal with”

Written on: 15/04/2014 by Piperwx28 (1 review written)

The house and all cars are now covered with L-V, by far the easiest, friendliest and most reasonable insurer to deal with. You only find out the worth of your insurer when you have to make a claim and having been in that unfortunate position 120 miles from home in a written off car on a Saturday afternoon. L-V pulled out all the stops and transported us all home with the wreck and arranged for a hire car first thing on the Monday morning. I was paid the full value of my car within 10 days you… Read Full Review

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★★★★★

“So easy!”

Written on: 15/04/2014 by Carey324 (1 review written)

I have never attempted to go on line before but, LV made the process so easy and I saved money!… Read Full Review

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★★★★☆

“2nd policyholder?”

Written on: 14/04/2014 by VictorRogers (1 review written)

Good to use website. I'd have liked to include my wife as a second policyholder but the option didn't seem to be available… Read Full Review

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★★★★★

“So far,so good.”

Written on: 13/04/2014

The form was easy to understand and any queries soon answered Also the cost of the policy seems very fair… Read Full Review

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★★★★★

“Stressfree & very competitive”

Written on: 06/04/2014 by Giovanna399 (1 review written)

This is the first time in years I've had a chance to review the home insurance market. Having already experienced LV with our car insurance this year, thought I'd give our home insurance a go. Yet another stress free experience in completing all the necessary information on LV's very user friendly website, and again saved A LOT of money in having an identical policy coverage, despite having to make a claim due to storm damage. I'm a very happy bunny… Read Full Review

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★★★★☆

“a good service but I was disappointed I didn't seem to...”

Written on: 06/04/2014 by kbGreene235 (1 review written)

a good service but I was disappointed I didn't seem to get discount for having my car insurance already with LV… Read Full Review

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★★★★★

“Outstanding quality of service with competitive pricing”

Written on: 05/04/2014 by Arianna386 (1 review written)

Recent claims for loss of an engagement ring and for storm damage have been processed efficiently and speedily. Staff are invariably friendly and professional and, very importantly, calls are always picked up quickly. Annual renewal documentation is very clear and sent out one month before renewal with only sensible premium changes that ensure the policy remains very competitive. Having used LV since 1995, we have experienced nothing other than consistently high quality of service and… Read Full Review

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★★★★★

“LV really cares”

Written on: 04/04/2014 by lsDavis442 (1 review written)

We had a break-in and we are insured with LV. The service and care we received were excellent. We felt we were being looked after by people who really understood what we were going through and did everything to help. We would not insure with anyone else now! Every time we phoned the person who answered was helpful and kind, could not ask for any better service… Read Full Review

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★★★★★

“First Class”

Written on: 24/03/2014 by Gibbs406 (1 review written)

I now have my car and home insurance with LV. Took out buildings and contents insurance today, simple process online. And yes i could have got it slightly cheaper elsewhere but i got a much better insurance for my money with LV, and i know they are a good company. I have only had the need a few years ago to make a claim on my car insurance, and the process from start to finish was quick, efficient and proffesional, so i highly recommend them for all insurance needs… Read Full Review

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★★★★☆

“Cheaper online than postal renewal”

Written on: 24/03/2014 by MaximFowler (1 review written)

I'm quite happy to pay less by using a price comparison website to pay my house insurance: your quote for renewal which came by post was much more expensive. good value product… Read Full Review

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