Written on: 20/02/2014
Been insured with Nationwide since 1999 and was very satisfied. Not now. Was covered by Guaranteed rebuild cost- not now. Cost for buildings and contents risen fron £889 in 2011/12 to £1842 2014/5- NO CLAIM MADE. Call centre staff cannot answer questions. Told must complete RICS rebuild calculator which will not accept my properties details as it is a cottage. Now must pay £200 to get a surveyor to access the rebuild costs!!!! (read more)
Written on: 12/02/2014
NOW underwritten by uk insurance these people have no thougnt for us at all. have had our money for 31 years but when storm weather entered our kitchen and destroyed the ceiling and coving it completely wants replaceing our xmas family get together was not the same. we received no help at all over the Christmas to stop rain coming in. we were told by an arrogant assessor four weeks later to get out of our own kitchen and leave him alone and then only to be told the roof as failed. and that... (read more)
Written on: 20/01/2014 by dhrc (1 review written)
I have been paying premiums for about 7-8 years to Nationwide and this is the first time I am making a claim because of a burglary. They take their premiums out of your account very promptly but they are very slow and they do a poor job when you call them. They do not care what circumstances you are in. I have had nothing but trouble from Nationwide Home Insurance during a stressful period and regret very much that I did not shop around at the time. They are not cheap either. You get very... (read more)
Written on: 09/01/2014
Unfortunately I automatically opted for Nationwide home insurance after getting my mortgage with them. I have attempted to claim on 2 occasions; On the first occasion they said the matter did not reside with them for some vague reason. On the second occasion they did eventually pay for repairs to my property after the storm, this was after 5 weeks of protracted telephone calls and requests for someone to see the damage during the storms. However, on this occasion the leak which they said... (read more)
Written on: 21/12/2013
i am absolutely disgusted with nationwide holiday insurance which comes free with my account under written by uk insurance. they do not respond to letters, they will not make any contact with you unless you contact them, they will drag out a claim by not chasing up their inquires until 4 weeks have passed, they will send you a letter saying that they have received all the information they need, only to be told that they need more answers,and to top off they will lie to you. what should take... (read more)
Written on: 18/12/2013
Been with nationwide for over 10 years, and made a claim years ago which was dealt with very quickly. This time, however, most of the time has been spent on getting a response from them! The problem is a main leak through the ceiling, which was looked at by a builder we had found. He had told us that the entire ceiling was unsupported due to rotted wooden timber, and the bath could fall through at any time - This led to the builder fitting in beams to hold the ceiling in place. We rang... (read more)
Written on: 11/12/2013
Stay well clear from this insurance company. They are shocking in every aspect. We had to make a large claim and move out of our property 4 months ago - to this date I still have no settlement, an empty house which has been broken into, a house that is still wet even though their useless agents issued a drying certificate. After complaining on an almost daily basis for the past 2 months I am still absolutely no further and with nothing happening on my property. Be warned!!!! (read more)
Written on: 08/04/2013
If it was possible to give 0 stars I would. I upgraded my home insurance policy to include home emergency cover which according to the person that sold it to me would give me complete peace of mind, covering locks, pipework, electrics, etc, etc.... until I came to make a claim. My front door lock jammed and would only lock with the key still in it so I could not secure my house if I left it. Nationwide said that this was not an emergency and was not covered on my policy as my house was... (read more)
Written on: 23/03/2013
NEVER BUY INSURANCE FROM NATIONWIDE UK THEY ARE UNDERWRITTEN BY UK INSURNACE AND ARE COMPLETE LIARS AND CHEATS - DO NOT BELEVE ME THEN GOOD LUCK (read more)
Written on: 01/02/2013 by MNGOHEL (1 review written)
Hello, My nationwide policy number is :- 96736981092-09 The person i spoke to :- SOLOMON date 1st feb 2013 at roughly 5pm. Pay nationwide £47.71 for more than 15 years, have full cover. When i rang them about small leaking roof damage they refused to claim. They came to have a look and said its wear and tear even though my roof was done last year its brand new. After the person came to look she said she will let me know after few days, i waited 3 months and called them again and they... (read more)
Written on: 31/01/2013
AFter being insured with Nationwide (buildings and contents) for the past 30 years and only making a small claim for tools stolen from my garden shed, I found myself needing to claim on my policy. Due to high winds the purlings in my roof were blown into the wall cavaties and left a gap in the roof, and torentual rain being blown in through our roof which damaged 3 ceilings and the internal window wall resulting in the wall being saturated and now full of mould. They sent there under... (read more)
Written on: 07/01/2013 by LINY (1 review written)
I renewed the HO policy with Mitchel J.Blecker Agency in July 2012, paid the premium and then after two months, got the email from the agent: Linda to terminate the policy but no reasons, so I called Linda to check the situation that she said the roof was an reason as the storm issue, so I ask Linda to send me the copy of the cancellation letter from Nationwide or email to me, but she never ever email to me and I did the followedup emails to ask for the cancellation letter three times at... (read more)
Written on: 08/11/2012
Visited my local branch to look at home insurance, very courteous agent but underwriters very unhelpful, made the application so complicated and asked totally inappropriate questions, with appalling music playing in the background. I would definitely not recommend this insurance to anyone. (read more)
Written on: 23/10/2012 by TK25 (1 review written)
We've been with Nationwide Insurance for twelve years. We've never made a claim but recently did to have a wardrobe door replaced in our bedroom. The service from Nationwide has been diabolical to say the least. They clearly don't know what they're doing and quite frankly don't appear to care. We will not be renewing our insurance with them. Thank goodness we have found out what they're like over something as minor as a door and weren't relying on them to put a roof back over our head.... (read more)
Written on: 21/05/2012
More expensive than a lot of other home insurances yet refuse to pay out for anything, citing everything as 'wear and tear' to avoid admitting it is accidental damage. Generally a poor service, £100 excess payments that come automatically which you don't realise until you go to ask for an item repair. Very troublesome getting through to them on the phone and problems with getting people out to assess damage. Very disappointing service, it has been cancelled as we were paying for nothing.... (read more)
Written on: 13/05/2012
I couldn't get coverage in Chesapeake, VA due to it being Hurricane prone. Nationwide wouldn't write a contract. I suspect the same problem may be encountered by the good folks in these states if they are anywhere near the coast: NC,SC,FL. The rep was courteous and knowledgable, but I had to find a different insurance company. (read more)
Written on: 17/01/2012
Let me start on a positive note. Nationwide was very good at collecting my monthly premium and the excess. I am seriously disappointed at the customer service. I put a claim in for damaged due to an escape of water back in august 2011. I was relieved when the GAB Robins loss adjuster (acting for nationwide) said it was a valid claim. He then went onto advise me of all the work That would be done under the cover. Which required the floor to be lifted and dried plus wall paper removed, light... (read more)
Written on: 24/05/2011
My bike was nicked Thursday, it will be replaced today (Tuesday) delivered to my home, ready built and good to go. Colour me impressed! (read more)
Written on: 14/05/2011
after an horrendous experience of an arson attack in the early hours august 11 2008 the insurance company made me relive the experience in many ways and the claim has been more painful to get through for 2 years and 9 months than the fire itself. I WOULD NEVER RECOMMEND SUCH A COMPANY TO ANYONE BUT THE SMALLEST KINDNESS, THROUGH THE NEGLECT CREATES ENORMOUS GRATITUDE THERE WERE A COUPLE OF TRUELLY KIND HELPFUL PEOPLE WHO SADLY LOST THEIR JOBS ALONG THE WAY MOSTLY I HAVE EXPERIENCED NEGLECT... (read more)
Written on: 18/04/2011
We made a claim for a leak in the kitchen in October 2010. The claim was processed and we were happy to find out that all the damage caused would be covered by our home insurance. This is when the problems started for us. We were asked whether we would like to use their recommended builder etc which we happily agreed to as we believed that they would provide a quick and reliable service. To cut a very long story short we still have no kitchen (it is now April) mainly due to extremely poor... (read more)
Written on: 23/03/2011
If you go with Nationwide after this then you get what you deserve - You have been warned...
Leaking Shower tray has taken (So far) 3 years and 50-60 phone call, I say "so far" becase it has still not been resolved...3 YEARS - A leaking shower tray and tiles.
Visits to the house, by THREE different companies - 18 (Twice as many promised and never turned up - Two because the plumber could not get a baby sitter (I kid you not)
I, out of my own pocket, paid for all the materials - top of the... (read more)
Written on: 20/03/2011
I'd made a claim for buildings and contents after a burglary.
The buildings claim was promptly done, i.e. their outsourced agent repaired the damage.
But the content insurance was outsourced to a Loss adjuster named GAB Robbins who outsourced it further to Be*Valued and LMG (loss management group).
GAB Robbins has severe administration problems, poor software and service.
They debate with their outsourced firms on the claim value decided by them and at office internally could not open our... (read more)
Written on: 07/03/2011 by Hobbsie (8 reviews written)
We had to make a claim through Nationwide as we had our three family bikes stolen from our shed. One of the bikes was insured separately as expensive and built up by my husband over a period of time.
Nationwide could not have been more helpful. I reported the loss 9am one morning, and by close of play that day, we had been called by the specialist bike insurers, who had spent well over an hour on the phone talking to my husband and made sure that they replaced his pride and joy, on the... (read more)
Written on: 30/01/2011 by moaffy (1 review written)
I've been paying Nationwide for my home emergency, contents and building insurance for at least the last two years. I've never had the need to claim on my home emergency insurance until today!
We had a new combi gas boiler installed around two years ago and removed the immersion tank as was no longer required. The feed pipe to the immersion tank was cut off and sealed with a blanking cap. Today we've noticed that the cap itself appears to have a hole and is leaking. Due to a medical... (read more)
Written on: 07/01/2011 by amiral (1 review written)
I've had water coming through my ceiling (from the roof next door). 10 weeks later, I'm still getting nowhere fast. Nationwide staff are polite and sound reasonable on the phone but not much gets done. I've spent lots of money on an 0845 number, waiting to be connected to one of their staff, then being told Churchill is handling my claim and being put on hold again while they talk to them. I've contacted Churchill direct and the process is the same as they sub-contract to another company and... (read more)
Written on: 15/10/2010
I am experianced in insurance and can see that most of the complaints on here are to do with claims being declined because of no cover or wear and tear - home insurance does not cover for every eventuallity and utimatly when something is old and has reached the end of its life it is YOUR responsibilty to get this fixed. I have found natiomnwide insurance one of the top in its offers of policy cover (5 star defacto rating) and the customer service very friendly. I would suggest that those... (read more)
Written on: 16/08/2010
We have a claim ongoing for 17 months and it is still not resolved by a long way, due to a catalogue of incompetence. They choose to ignore complaints we have made and we are now taking legal action. There is nothing positive to say about Nationwide Home Insurance. They do not deliver on their statement of intent and is not value for money. (read more)
Written on: 06/08/2010
i have used nationwide for many years, made claim years back hassle free no problem this time however.. they said they were using a new company to assess damage. i pay and cover for accidental damage. i broke the metal thermostat in my freezer and no frost free. i had engineer out who said thermostat brok and would lift my freezer door up as dropped and aware fridge selant broken.. this was not nationwide insurance engineer.
i decided then to claim through home insurance and they sent out... (read more)
Written on: 08/07/2010 by Anthony Nicholls (1 review written)
I had a bike stolen in London. Nationwide simply took details over the phone and got a bike supplier to contact me directly. Their preferred supplier was 100% helpful, and I got new for old replacement. I was able to claim for mudguards, an upgraded saddle I had bought, and even liggt brackets. :Plus the padlock that was destroyed in the theft.
Amazingly good prompt service. They just could not have been more helpful. (read more)
Written on: 22/03/2010
Nationwide Insurance are not willing to pay out and help you when you make a claim, i would stay well clear of their outfit and go to Tesco or Sainsburys. (read more)
Written on: 14/02/2010
whilst decorating spilt a tin of paint on the landing carpet. Nationwide were quick to respond, and had no problems replacing my hall, stairs and landing carpet. (read more)
Written on: 15/07/2008
I recently applied for the house insurance online with Nationwide received an email to say I was insured then 2 wks later a letter to see if I was going ahead with my quote. Phoned to say sure I got a letter confirming I was insured and they had taken out my premium. They hadnt me insured just as well nothing happened while I wasnt insured. I have since changes to another company I would advise everyone to stay clear of Nationwide (read more)
Written on: 12/02/2006 by carl Groombridge (20 reviews written)
Nationwide Home Insurance came to our rescue when the combi went bang and damaged walls upstairs bathroom floors and electrics. Ceilings needed relacing and a new kitchen, carpets and laminate was needed. The quote came to over £8000!!! We had very good service and rapid response. They put us up in an hotel for two nights!! A god send for a very stressful time. (read more)
As rated by real users
" Total Utter Rip Off Merchants! " Read More
" What a Great quote and Excellent service " Read More
" Telephone communications " Read More
" RBS Worst Home Insurance Ever " Read More
" Aviva havent even responded to a claim " Read More