Nationwide Home Insurance Reviews

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Nationwide Home Insurance

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Latest Reviews

★☆☆☆☆

“"On-your-side?" You must be joking!”

Written on: 25/08/2014 by Ripped-off2 (1 review written)

Nationwide's motto is "on-your-side". Over the years we have had at least three mortgages and accompanying Home & Contents insurances with them - going back to the days where they had a respected manager you could talk to and they appeared to be a truly mutual "on-your-side" sort of organisation. On my current property I had the mortgage through them and Home & contents insurance. The mortgage was paid off a few years ago but I continued the insurances. I would consider myself a long-term… Read Full Review

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★☆☆☆☆

“Nationwide Ins is not a good choice”

Written on: 05/07/2014 by 403Benton (1 review written)

I decided to try Nationwide after 20yrs with my previous carrier that over the years increased my rates out of market value. I met with and discussed my coverage needs and concerns. After 1-1/2 yr with them, I needed to file a claim only to find out I wasn't covered and they did a very poor job of documenting my specific request for this coverage or at lease "couldn't find it". Customer service experience...very rude adjuster and claim agent. I would never recommend them to anyone!… Read Full Review

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★☆☆☆☆

“Insurance worth squat”

Written on: 18/06/2014 by Adams164 (1 review written)

I bought home insurance from the Nationwide. A year after making a claim for a window handle, I still have not had the claim settled. The Nationwide are so poor and disinterested in their customers that the only two things they've managed to say are they don't deal with their customers issues, whilst in the next breath thanking you for choosing cover from the Nationwide, and that you can be assured of a personal service. If personal means that you will feel very alone, then they have actually… Read Full Review

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★★☆☆☆

“10% Year on year premium hike for less cover”

Written on: 09/06/2014 by Fitzsimmonsjd199 (1 review written)

Have been with Nationwide Home Insurance for many years and just received our annual renewal notice. It represents a year on year increase of 10% for reduced cover where I need it. No claims to date and yet the "Personal Possessions" section used to be an option that covered travel globally but has now become limited to the British Isles and optional extra for worldwide. A change that only comes to light when comparing annual policy documents and isn't highlighted in the renewal notice. I… Read Full Review

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★☆☆☆☆

“Been insured with Nationwide since 1999 and was very...”

Written on: 20/02/2014

Been insured with Nationwide since 1999 and was very satisfied. Not now. Was covered by Guaranteed rebuild cost- not now. Cost for buildings and contents risen fron £889 in 2011/12 to £1842 2014/5- NO CLAIM MADE. Call centre staff cannot answer questions. Told must complete RICS rebuild calculator which will not accept my properties details as it is a cottage. Now must pay £200 to get a surveyor to access the rebuild costs!!!!… Read Full Review

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★☆☆☆☆

“not worth the paper its printed on”

Written on: 12/02/2014

NOW underwritten by uk insurance these people have no thougnt for us at all. have had our money for 31 years but when storm weather entered our kitchen and destroyed the ceiling and coving it completely wants replaceing our xmas family get together was not the same. we received no help at all over the Christmas to stop rain coming in. we were told by an arrogant assessor four weeks later to get out of our own kitchen and leave him alone and then only to be told the roof as failed. and that… Read Full Review

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★☆☆☆☆

“Avoid - very poor and slow service”

Written on: 20/01/2014 by dhrc (1 review written)

I have been paying premiums for about 7-8 years to Nationwide and this is the first time I am making a claim because of a burglary. They take their premiums out of your account very promptly but they are very slow and they do a poor job when you call them. They do not care what circumstances you are in. I have had nothing but trouble from Nationwide Home Insurance during a stressful period and regret very much that I did not shop around at the time. They are not cheap either. You get very bad… Read Full Review

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★★☆☆☆

“Long telephone waits, poor service, refusal to cover”

Written on: 09/01/2014

Unfortunately I automatically opted for Nationwide home insurance after getting my mortgage with them. I have attempted to claim on 2 occasions; On the first occasion they said the matter did not reside with them for some vague reason. On the second occasion they did eventually pay for repairs to my property after the storm, this was after 5 weeks of protracted telephone calls and requests for someone to see the damage during the storms. However, on this occasion the leak which they said was… Read Full Review

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★☆☆☆☆

“free holiday insurance”

Written on: 21/12/2013

i am absolutely disgusted with nationwide holiday insurance which comes free with my account under written by uk insurance. they do not respond to letters, they will not make any contact with you unless you contact them, they will drag out a claim by not chasing up their inquires until 4 weeks have passed, they will send you a letter saying that they have received all the information they need, only to be told that they need more answers,and to top off they will lie to you. what should take 4-6… Read Full Review

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Badlyinsuredman's Comment

Written on: 21/05/2014

The moment you mention Nationwide or their under-writer UKI you have lost anything, and everything.
Phrases like chocolate fire-guard come to mind.
I sadly had to finally make a claim which opened my eyes to the sheer contempt these people show to their customers. Claim was for a £15 handle. They haven't fixed it, caused me 11 months of hell, yet have the damned impertinence to send me a renewal policy as a valued customer quoting personal service. When I needed them they told me customer service was nothing to do with them, and I had to speak with UKI.

Nationwide DON'T care, they use phrases like disappointed you are having trouble, and then refer you to UKI.
UKI are incompetent, they break commitments, have no communication's skills between their teams, use poor contractors and blatantly lie.

Went to the Ombudsman about these 'two jokers,' as they must already know these two companies are taking the biscuit in terms of delivering on what they sell. No real interest from the Ombudsman, who need to be held to account themselves if you've ever dealt with them.

In this current period of austerity, there's a cost saving that could be made and passed on to the consumer, as they have no interest except to support the very Corporations against whom the complaints are made against.

No doubt one day these two will be held to account, whether the Ombudsman finally 'smells the roses', or whether they're being slagged off on Watchdog we'll see.

I'd just make sure every time the topic comes up you pass on your experience of these really poor companies who see nothing past your premium.

In future, just stay away from anything to do with UKI or the Nationwide.
I wish you well, but service or justice you will not get from these comedians.
Tried it myself, but recordings, photographs and documentation are no interest to them, or indeed the Ombudsman. In my case they denied nothing, just weren't interested in making amends.

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★☆☆☆☆

“Never again..”

Written on: 18/12/2013

Been with nationwide for over 10 years, and made a claim years ago which was dealt with very quickly. This time, however, most of the time has been spent on getting a response from them! The problem is a main leak through the ceiling, which was looked at by a builder we had found. He had told us that the entire ceiling was unsupported due to rotted wooden timber, and the bath could fall through at any time - This led to the builder fitting in beams to hold the ceiling in place. We rang… Read Full Review

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★☆☆☆☆

“Plain awful and shocking service”

Written on: 11/12/2013

Stay well clear from this insurance company. They are shocking in every aspect. We had to make a large claim and move out of our property 4 months ago - to this date I still have no settlement, an empty house which has been broken into, a house that is still wet even though their useless agents issued a drying certificate. After complaining on an almost daily basis for the past 2 months I am still absolutely no further and with nothing happening on my property. Be warned!!!!… Read Full Review

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★☆☆☆☆

“POOR SHOW NATIONWIDE”

Written on: 08/04/2013

If it was possible to give 0 stars I would. I upgraded my home insurance policy to include home emergency cover which according to the person that sold it to me would give me complete peace of mind, covering locks, pipework, electrics, etc, etc.... until I came to make a claim. My front door lock jammed and would only lock with the key still in it so I could not secure my house if I left it. Nationwide said that this was not an emergency and was not covered on my policy as my house was secure… Read Full Review

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★☆☆☆☆

“nationwide home insurance underwritten by uk insurnace...”

Written on: 23/03/2013

NEVER BUY INSURANCE FROM NATIONWIDE UK THEY ARE UNDERWRITTEN BY UK INSURNACE AND ARE COMPLETE LIARS AND CHEATS - DO NOT BELEVE ME THEN GOOD LUCK… Read Full Review

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★☆☆☆☆

“Nationwide WORST INSURANCE COMPANY EVER !”

Written on: 01/02/2013 by MNGOHEL (1 review written)

Hello, My nationwide policy number is :- 96736981092-09 The person i spoke to :- SOLOMON date 1st feb 2013 at roughly 5pm. Pay nationwide £47.71 for more than 15 years, have full cover. When i rang them about small leaking roof damage they refused to claim. They came to have a look and said its wear and tear even though my roof was done last year its brand new. After the person came to look she said she will let me know after few days, i waited 3 months and called them again and they… Read Full Review

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★☆☆☆☆

“Nationwide & Cunningham and lindsey ( BEWARE)”

Written on: 31/01/2013

AFter being insured with Nationwide (buildings and contents) for the past 30 years and only making a small claim for tools stolen from my garden shed, I found myself needing to claim on my policy. Due to high winds the purlings in my roof were blown into the wall cavaties and left a gap in the roof, and torentual rain being blown in through our roof which damaged 3 ceilings and the internal window wall resulting in the wall being saturated and now full of mould. They sent there under wrighters… Read Full Review

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★☆☆☆☆

“TERRIBLE AGENT ”

Written on: 07/01/2013 by LINY (1 review written)

I renewed the HO policy with Mitchel J.Blecker Agency in July 2012, paid the premium and then after two months, got the email from the agent: Linda to terminate the policy but no reasons, so I called Linda to check the situation that she said the roof was an reason as the storm issue, so I ask Linda to send me the copy of the cancellation letter from Nationwide or email to me, but she never ever email to me and I did the followedup emails to ask for the cancellation letter three times at… Read Full Review

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★☆☆☆☆

“Very problematic”

Written on: 08/11/2012

Visited my local branch to look at home insurance, very courteous agent but underwriters very unhelpful, made the application so complicated and asked totally inappropriate questions, with appalling music playing in the background. I would definitely not recommend this insurance to anyone… Read Full Review

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★☆☆☆☆

“Infuriating!”

Written on: 23/10/2012 by TK25 (1 review written)

We've been with Nationwide Insurance for twelve years. We've never made a claim but recently did to have a wardrobe door replaced in our bedroom. The service from Nationwide has been diabolical to say the least. They clearly don't know what they're doing and quite frankly don't appear to care. We will not be renewing our insurance with them. Thank goodness we have found out what they're like over something as minor as a door and weren't relying on them to put a roof back over our head. Looking… Read Full Review

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★★☆☆☆

“Awful”

Written on: 21/05/2012

More expensive than a lot of other home insurances yet refuse to pay out for anything, citing everything as 'wear and tear' to avoid admitting it is accidental damage. Generally a poor service, £100 excess payments that come automatically which you don't realise until you go to ask for an item repair. Very troublesome getting through to them on the phone and problems with getting people out to assess damage. Very disappointing service, it has been cancelled as we were paying for nothing… Read Full Review

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Ali0's Comment

Written on: 10/10/2012

Couldn't agree more, still in dispute with them four months after the event which they said should be repaired urgently. Hopeless service from their "subcontractor" UK Insurance and the loss adjusters. They keep telling me I'm not covered for something I haven't even claimed for! Do not touch with the proverbial bargepole. I will be going to the Ombudsman shortly.

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Mngohel's Comment

Written on: 01/02/2013

They told me the same thing "wear and tear" its just there excuse for everything

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★★★☆☆

“"Almost Nationwide"”

Written on: 13/05/2012

I couldn't get coverage in Chesapeake, VA due to it being Hurricane prone. Nationwide wouldn't write a contract. I suspect the same problem may be encountered by the good folks in these states if they are anywhere near the coast: NC,SC,FL. The rep was courteous and knowledgable, but I had to find a different insurance company… Read Full Review

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