1st time I have had to claim on home insurance in 10 years, and I have been blown away by the ease and professionalism of the service. A leak caused damage to flooring, and needed identifying as under the floor). A phoned Barclays, a claim was lodged and I was advised to get a plumber to identify the problem and costs will be covered. They would also send a surveyor out to check the damage to the floor. He arrived, measured up, and offered a settlement for the floor there and then that would be with me in a cheque within a few days. AMAZING! He also gave me all of his contact points for sending on the bills for the plumber and any repairs/tiling that is needed to fix the issue. Whilst the claim is not yet concluded, I have to say that this service is a refreshing change to the horror story's that you read. Well done Barclays, very impressed.

I changed my insurance provider when I became a Barclays customer in 2011. I have been very happy with them as a banking customer and I was suitably impressed with the price of their home insurance so I swapped providers. In September 2012 I upgraded to an iphone 5 on my phone tariff and the first thing I did was investigate insurance for the phone. I was made aware that I could add my phone to my home insurance for a really small extra cost which I was more than happy with! I have been lucky not to have needed to claim until in January 2013 I sadly lost my new phone. I phoned Barclays insurance on the day I lost it (a Saturday, so I was very pleasantly surprised to get through to anyone!) I spoke to somebody called Kimberley Murray who couldn't have been more helpful! Obviously I was distressed at losing the phone but she was able to reassure me and take me through the claims process having never done this before! It was all very straightforward and rather than having to speak to a number of different people or an automated service, Kimberley gave me a direct line no. for her so I was able to contact her through to week in order to be updated! I had to send her a few documents to show proof of purchase but I was incredibly surprised when she rang me on the Friday - only 6 days after I made the initial claim - and she told me that the cost of a replacement would be transferred to my bank account! The money was in my account by the Monday (minus the £75 excess, a small price to pay for a £500+ phone!), only 9 days after losing my phone and making the claim! I cannot recommend this insurance provider more!! Well done Barclays - you have one very happy customer! :)

I have Barclays home insurance and have had it for 3 years. I have never had to claim until recently, I claimed for my corner sofa which was torn accidentally. I phoned them about the claim and within a few days they sent Rainbow Restorers who said they were unable to restore the leather. They sent a report back to Barclays who then phoned me and asked for me to obtain quotes for a replacement which I did. I sent them on the Tuesday and on the Thursday they rang me and agreed it and paid me direct into my account. All in all this took under 3 weeks from start to finish, my quote was higher than the price I paid as I went by todays prices. No quibble on price, I am totally impressed having dealt with poor companies before. I can only give this review based on my own experience and would recommend them highly.

I saved £175 a year with barclays Home Insurance, and Staff and servicing was excellent.

Having worked in the insurance (broker) industry prior to call centres I am so relieved and pleased to actually deal with people who really do want to help.