written by alanhastings on 16/12/2015
I have purchased Barclay's Finer Insurance for a number of years, because I thought the idea of specifying 'valuable' cover a good one and there were other benefits, legal cover as standard, items protected away from the home etc. It was never a cheap policy, but I thought I was getting value. Each year the premium increased, but I was able to restrict the amount of increase. Invariably, this led to errors in the direct debit schedule. There was an apology and I was offered a cash payment, which effectively discounted the premium. Part of the confusion might be because Barclay's Finer Insurance or should it be Gresham Insurance (in T&Cs) is underwritten by Aviva, so discussing payments can get very confusing. It was also the only D.D. not to transfer automatically when I 'switched' current accounts. Anyway, back to premiums:last year, our 'reduced' premum was £447 and this year the renewal was for £577, a huge rise, by any standards. Not only that , but when I called Customer Service they said they had "no room for negotiation" and this raise was typical of Contents Insurance rates. I should also point out that I have made any claims under the policy. So, I looked at Hiscox, which I expected to be more expensive. In fact, I was able to get almost identical insurance with £20k extra 'valuables' insurance and £50k extra legal protection for a premium of £262. So thank you Barclay's for encouraging me to look elsewhere.
written by on 15/04/2012
i recently had to make a claim with barclays home insurance on the accidental damage cover since logging the compalint on the 12\01\2012 i have been caught up in a rediculous web of referal,my case was passes on to a company known as independent inspections(II) who came out and wrote a report for my insurer then they refferd it to home serve furnature restorations (i had paint spilled on my sofa)who came out a wrote a report for my insurer other than these random companies writeing reports i have had no correspodence or customer service to speak of from my insurer this isnt the ussual way barclays would opprate so i started to call and query what the hold up was it turns out barclays out source there home insurance teams (there not actually barclays staff) and quite frankly dont seem to give a toss about the brand they represent,when i had called barclays they transfered me to speak with II who then transfered me to homeserve for an update on progress i was informed by homeserve that they didnt know and passed me back to II, at this point i was fairly unhappy so i pressed the matter at II and asked what was takeing so long.They advised that even though there inspector had stated in his report that the sofa couldnt be repaired that there obligation to my insurer was to find a company that could carry out the repair as the sofa was valued £2000+ so the guy from homserve came out and collected material samples with the intention of takeing half of the sofa appart and peiceing in a new peice of material and leather to replace the damaged area then all of a sudden today 13\04\2012 i received a replacement mandate for the value of my sofa from II but also have an appointment for work to be carried out on the sofa from homeserve!?! quite clearly this is a genuine case of nobody actually knowing whats going on my advice to any new customer would be to find a reputable insurer that actually has a clue barclays have taklen a hit on this 1 and i will have nothing more to do with them! but look forward to my sofa being replace and repaired all within the same claim £100 excess well spent !
Written on: 24/08/2012
What a surprise. Ditto on drainage. Will not insure with them again under any circumstances and suggest others keep well clear of them. Never dealing with the same person twice and no one having a clue what the case is about in spite of agreeing I was insured and they would do it.
Seven month later and it is still far from finished and the work done up to now very poor. No one ever rings back.
Barclays subcontracted to Aviva subcontracted to Ansa. All as bad as one another.
written by on 26/07/2010
Made a claim with Barclays HI late 2009 for a break-in, mainly repairable damage thankfully. No contest to claim, all straightforward. However Asprea or Evander or whatever they are called had to come out four (!) times to replace the glass in the door. About the third time they came with the right total length of beading - but couldn't work out how to cut it into four sections to go around the door without a join halfway up one side! Dear oh dear, it would be funny except each time naturally one of us had to lose at least a half day's work to wait for them to appear. Oh - and Evander/Asprea wouldn't discuss the claim or make any bookings for visits with me, even though we had given my mobile number as the contact number, as apparently only my husband's name appears on the insurance documents, which was really daft. Useless contractors seem to be letting the service down.
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Written on: 25/07/2012
hi i have exactley the same situation its been going on 3wks just over they have came out and taken pics of my sofa damage really tired of now waiting!!! hope they hurry up and replace it...