AXA Home Insurance Reviews

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AXA Home Insurance

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Latest Reviews

★☆☆☆☆

“Axa home insurance made my life hell for 3 years”

Written on: 13/12/2014 by HonestJohn7 (1 review written)

Axa ruined three years of my life stopping me from being able to sell my house that I could not afford to live in after my gf moved out. I am one successful financial ombudsman case later and a year after selling, but I still cannot politely write about it... Axa treated me horrifically and even continued to act like idiots throughout the ombudsman case. Dragging it out as long as they could. I didn't believe any company would ever act the way they did… Read Full Review

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★★★★★

“Quick, hassle free service”

Written on: 28/11/2014 by NathenDavis (1 review written)

Claim made for a tree falling onto play equipment in the garden. All agreed and paid out during one quick call. Very happy… Read Full Review

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★☆☆☆☆

“How to turn a minor incident into a major wrangle”

Written on: 26/11/2014 by PmB2 (1 review written)

Beware, you may be signed up to AXA Assitance without realising it. e.g. Halifax Home Emergency Cover is arranged with AXA AXA Assistance should be renamed AXA Hindrance. They turned a simple boiler repair into 5 days without hot water and heating, followed by weeks of wrangling. I have 8 pages of dense notes about their incompetence, poor case management, insulting communications, and incompetent and rude heating contractors. Even when AXA grudgingly acknowledged that they could have done… Read Full Review

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★★★★★

“Excellant and speedy”

Written on: 21/11/2014 by Jaseg308 (1 review written)

We had a break in 11/11 and contacted them straight away. They came and secured the house that evening. They then passed the claim to BeValued. We only had a few thing stolen. One bike was easy enough to deal with. Mine was a little harder as it was customised. Within a week, we had agreed everything and I was told they had to contact AXA which may take a day or two to confirm payout. Within the hour of putting the phone down. They called back and said it was all done and that's the end… Read Full Review

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★☆☆☆☆

“Treated Appallingly”

Written on: 15/11/2014 by Andrewsfrance (1 review written)

We have had our house, cars, school and healthcare insurance with AXA for over 10 years and never made a claim on the house. We took out extra insurance for valuables (of which we have very little) and they are refuting our claim for my watch that was stolen off my wrist. They have Police Reports, they have proof of service receipts of the watch, they have extensive details on my efforts of recovery and reward offered, it is even on cctv of the incident. They are now even questioning the value… Read Full Review

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★☆☆☆☆

“AXA rude interrogation and refusal to pay out”

Written on: 06/11/2014 by Chaveznb486 (1 review written)

A recent storm caused roof damage, but after AXA sent a rude engineer from BVS they refused to pay, stating it was wear and tear. It is obvious that this company tries to worm themselves from not paying. I taking my case all the way to Omnibusman… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 05/11/2014 by gold14 (2 reviews written)

tried to claim on commercial insurance for tenants ceiling that collapsed due to weather damage. the surveyor came took pics from across road to look at the roof said no damage to the roof so its not covered. so how does water get through the roof and damage ceiling… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY”

Written on: 04/11/2014

I tried to make a claim for damage on my buildings insurance, as a gully trap which was under my conservatory floor ( which I didnt know about ) had blocked & flooded the floor under the conservatory floorboards. I was told this was classed as accidental damage, and I didn't have cover for this so they wouldnt pay out. When I cancelled my insurance, they told me there was a £25 handling fee - and even better, it will take TEN DAYS for the money to be returned to my account. Avoid this company… Read Full Review

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★☆☆☆☆

“PLEASE READ - TERRIBLE COMPANY”

Written on: 14/10/2014 by KailaDavies (1 review written)

After getting broken in to , which is already very unsettling , AXA and M&S insurance expect you to provide all documents , proof of purchase and info on all items taken , which is impossible after years of ownership. You get treated like a criminal from the offset , staff are very rude , [name removed]- to name one unprofessional and rude member of their staff. I have never dealt with such a bad company in my life , cold cold hearts and no compassion for somebody that has just been… Read Full Review

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★☆☆☆☆

“Very poor communication”

Written on: 19/09/2014 by Cyrusg186 (1 review written)

I rang AXA asking if I was covered for something and they sent a company to have a look, all seemed ok, then without telling me if I was/ wasnt covered or asking if I wanted the work done, the company did the work and I had a bill for £350. The company would not give a break down of the costs, which I worked out to be approx £200, they said that information was confidential, I thought I was the customer and should know these things but apparently not!!! … Read Full Review

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★★★★★

“Fast professional courteous friendly thank you ”

Written on: 12/08/2014

excellent service by the whole AXA team in valuation and settlement of my jewelry claim I must make a thank you to a manager from claim and a special thank you to the Claims Incident Manager who viewed something needed chasing up did so and executed the operation swiftly and followed through to conclusion of the matter. I would highly recommend any one to use AXA but I stress make sure you tell the whole truth and provide a reasonable level of proof of incident or item, if your claim is… Read Full Review

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★☆☆☆☆

“Stopped me from being able to sell my house for 2 years!!!”

Written on: 11/08/2014

Axa put me through hell after my break up - the first sale fell through I couldn't sell for 2 years after that - they refused to insure the prospective new owner at terms that were acceptable to ANY mortgage company. Thankfully the financial ombudsman found clearly in my favour but I was totally unable to sell my house since it had previous subsidence work and they refused to carry over cover. I thought that's what the certificate of structural adequacy covered?! What exactly did I pay them… Read Full Review

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★☆☆☆☆

“Terrible claims service - very poor all round ”

Written on: 07/08/2014

The claims process begins by staff not ringing you back within published time limits (misses it by days) When an advisor does make contact, the call takes over an hour and begins with the mindset of te call taker being that you are a liar and trying it on. The process is painfully slow and patronising Customer service is awful Avoid at all costs. Pay a little more and get a better service when you need to make that important claim. Axa makes the claimant arrange all sorts of… Read Full Review

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★☆☆☆☆

“Terrible Insurance Company”

Written on: 24/07/2014 by MarkSE5 (1 review written)

I was burgeled, and had to speak with AXA to secure my property main door and two internal flat doors. They said we should use their recommended supplier which we did, only for them to arrive late and change one lock leaving our flats wide open for 24 hours. Then trying to sort out the claim, slow and sloppy. Made formal complaint for poor reply which was late following their complaints procedure. DO NOT take out insurance with this compant. Terrible… Read Full Review

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★☆☆☆☆

“Rude staff awful service ”

Written on: 21/06/2014 by Cooper177 (1 review written)

It's awful enough that you come home to find damage to it, but to then phone and have staff be rude and condescending is the pits. I'd rather not go into too many details but when the person on the other end of the phone discovered the accidental damage wasn't actually insured, I could hear the glee in her voice. I question here the whole process - when signing up for insurance - can you not be clearer about what is not insured ... I wrongly assumed I was as I had just about everything else… Read Full Review

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★★★★★

“Bag theft”

Written on: 16/06/2014 by Bowmanwk1973 (1 review written)

I was mugged my handbag was stollen couldn't believe it claim settled and check sent under a week brilliant Thank you I would recommend that you add personnel insurance away from home with your contents insurance hassle free… Read Full Review

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★★☆☆☆

“12weeks later”

Written on: 10/05/2014 by Abbeyt493 (1 review written)

It has been 12 weeks since we had a major fire in our extension,we have only just had some windows put in 12 weeks after the event,and not all the windows have been replaced as permission is needed. We have spent so far over £100 on phone calls chasing contractors up and then are told they haven't received permission fron insurance company. Communication is extremely poor between insurance company and the company's they use. I will not recommend axa to anyone… Read Full Review

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★☆☆☆☆

“Terrible Customer Services Ever- please be warned!!!!!”

Written on: 12/04/2014 by Brucec148 (1 review written)

terrible customer services, so rude, horrible company… Read Full Review

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★☆☆☆☆

“AXA are simply lying thieves intent on ripping people off.”

Written on: 28/03/2014 by hmBruce346 (1 review written)

Like a number of people on here I had a water leak which damaged my bathroom and kitchen. I rang AXA who tried to ignore my calls and emails and delayed as long as possible before finally responding to my claim. When they did respond they informed me they would send a loss adjuster/property adjuster from Cunningham who turned out to have a family crisis which delayed the claim a further week, incredible. When the guy eventually did come out he admitted he hadn't read the policy so would have to… Read Full Review

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★☆☆☆☆

“Disgusting Liars pathetic”

Written on: 18/02/2014 by ScrewedbyAXA (1 review written)

I submitted a claim after someone decided they wanted my camera more than me. I am disabled and have a mobility scooter which is stored in the rear of the vehicle. A lot was stolen. My claim of nearly 4,000 was reduced to a 250 pound settlement due to AXA being able to play there game better than me. No amount of words can described how they handled this claim, After all was said and done(Complaints to Ombudsman, Legal Aid etc) They still didn't pay what they said they would, I am in very poor… Read Full Review

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