AXA Home Insurance Reviews

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AXA Home Insurance

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Latest Reviews

★☆☆☆☆

“CHECK your policy very carefully!”

Written on: 12/07/2016 by pudseykid (6 reviews written)

Not only is their customer service very poor (over 20 minutes to answer my call) and i was surrounded by debris from a fallen/collapse ceiling, they even put me on hold to check the policy wording in my case - then came back to tell me "the good news" that "your policy only covers you for this if caused by damp/broken pipes, as your fallen masonry is dry then it must have been caused by old age. Old age isnt contained within your policy...."...to which I should add...Our very rich Chief… Read Full Review

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★☆☆☆☆

“HOME PROTECT - AXA HOME INSURANCE POLICY - CLAIM DECLINED”

Written on: 01/06/2016 by InsureMePlease (1 review written)

In good faith we proceeded to make a claim through our Home Protect Insurance Broker/AXA Home Insurance Policy to find that our claim was eventually declined as we had not been covered under two obscure clauses in the policy hidden deeply within the small print of some 52 pages of policy, namely that we were not covered for the use of a mechanical digger in our back garden. Had we known this and had this been explained to us at the outset we would obviously not have purchased the policy. We… Read Full Review

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Pudseykid's Response to InsureMePlease's Review

Written on: 12/07/2016

THANK YOU. i wish i had read this prior to taking out their insurance last year (via hastings direct)...I AM NOT insured under my own policy for a ceiling collapse IF the collapse isnt caused by damp/burst pipe....ours was caused by old age and old age isnt covered under the policy...YES, Disgusted, it took 20 minutes to be given this information. I can get hold of the prime minister quicker...shoddy products and services.

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Pudseykid's Response to InsureMePlease's Review

Written on: 12/07/2016

THANK YOU. i wish i had read this prior to taking out their insurance last year (via hastings direct)...I AM NOT insured under my own policy for a ceiling collapse IF the collapse isnt caused by damp/burst pipe....ours was caused by old age and old age isnt covered under the policy...YES, Disgusted, it took 20 minutes to be given this information. I can get hold of the prime minister quicker...shoddy products and services.

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★★★★★

“Great service from Axa”

Written on: 24/03/2016 by dfc186 (1 review written)

From the beginning, Axa's approach to dealing with my insurance claim following two break-ins in the space of a month were fantastic. Axa's approved adjuster and valuer who dealt with much of the claim were just as good. Most queries were dealt with swiftly but there were a few times where I was required to give the adjuster a prompt to get things moving faster. Felt I should leave a review to help balance the scoring of companies on review sites which are lower than what it should be as… Read Full Review

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★☆☆☆☆

“Axa assessors have superpowers!”

Written on: 23/12/2015 by Sarahdalston (1 review written)

Being one of the victims of high winds two weeks ago, we made a claim for some roof tiles which blew off and a ridge tile which dislodged. The assessor came to look (eventually) and said that the problem was due to poor quality mortar . He said this whilst looking from the ground up to the roof of our 3 storey house. Must have x ray vision. So AXA customers, be sure to climb on your roofs on a regular basis to replace the mortar so that if the wind comes your roof will survive. However it… Read Full Review

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★★★★☆

“Very pleased with service I've received this year”

Written on: 25/11/2015

Reading on here there are many bad reviews but I guess people come online to vent frustration. This year I had a gas explosion in my home which caused a huge amount of damage. Credit where its due axa were spot on - they got a local firm with a decent reputation in for the project which was a good 3 months of work on and off. Also, I recently had an issue abroad where my wallet was stolen along with my phone. Again, I did an online claim and it was all resolved within a couple weeks and I… Read Full Review

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★☆☆☆☆

“AXA insurance DO NOT BUY”

Written on: 15/11/2015 by KevinD123 (1 review written)

I had AXA business insurance. They surveyed the premises the first year, asked for some additional security measures, which were done and passed by AXA. We were inspected the second year and again all security was approved by them. However, when we had a break in they refused to pay out, saying that we may not have had the correct locks (the same locks they had previously approved TWICE). I lost £25k and my business!! No one will help (insurance ombudsman etc) because it's business insurance… Read Full Review

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★☆☆☆☆

“How to lose repeat business”

Written on: 15/05/2015

Called AXA Singapore for advice on how much to re-insure my property for, as my mortgage will be redeemed soon. "Can't advise you, you have to tell us". Called another insurer (contains letter N in name) for advice. Got what I needed. Premium was ok. I'm switching insurers… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 04/05/2015 by Antiaxa (1 review written)

Caused more damage than there was in the first place then would Nott come back do not touch them… Read Full Review

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★☆☆☆☆

“poor emergency cover”

Written on: 17/03/2015 by GRCope (1 review written)

Currently without heating and hot water as my boiler broke down, this is after thier plumbers have attended around 5 times over the last few weeks to fix a leak which they eventaully did. it was a minor leak which after being fixed caused some other problems so they replaced further parts. the leak on the part they replaced then started again before my boiler failed. they are now attending in 2 days to attempt another expensive repair on my boiler which will need a full strip out and re-build… Read Full Review

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★★★★★

“Claimed for damaged laptop and AXA paid within 1 week”

Written on: 26/02/2015 by KadeMcCormick (1 review written)

Drink was spilt on my laptop which then did not work, AXA arranged to have it collected within a couple of days and then rang to say it could not be repaired. They could not replace with the same make and model so sent a cheque so I could replace, I received the cheque ordered the new laptop and was back up and running within 2 weeks of the original claim, this was also over the christmas period. I have also recently moved and they were extremely helpful. Excellent service and would highly… Read Full Review

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★☆☆☆☆

“shocking service”

Written on: 11/02/2015 by RudyMatthews (1 review written)

were left without toilet facilities for 3 days as they claimed a blockage was part of communal pipework, all this without anyone seeing the job. other company had to be called and blockage found just below toilet. told policy didnt cover common area's but didnt actually state this on the policy. supposedly we should have know , or the broker should have said. broker stated that they had informed axa that it was a flat in a block of four . customer service repeatedly hung up on us , said no… Read Full Review

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★★☆☆☆

“Insurance companies work hard to ensure there are as...”

Written on: 08/01/2015 by palmadave (1 review written)

Insurance companies work hard to ensure there are as many grey areas as possible in their Terms and Conditions. AXA have managed to make things even more grey by splitting the main component of Home Insurance ie: Accidental damage into two parts. (1) Standard Buildings/Contents Accidental Damage and (2) Buildings/Contents FULL Accidental Damage. Pipe to the bath breaks (not normally by accident) and brings down a ceiling......covered. Bath overflows because you accidently forgot to turn the… Read Full Review

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★☆☆☆☆

“Axa home insurance made my life hell for 3 years”

Written on: 13/12/2014 by HonestJohn7 (1 review written)

Axa ruined three years of my life stopping me from being able to sell my house that I could not afford to live in after my gf moved out. I am one successful financial ombudsman case later and a year after selling, but I still cannot politely write about it... Axa treated me horrifically and even continued to act like idiots throughout the ombudsman case. Dragging it out as long as they could. I didn't believe any company would ever act the way they did… Read Full Review

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★★★★★

“Quick, hassle free service”

Written on: 28/11/2014 by NathenDavis (1 review written)

Claim made for a tree falling onto play equipment in the garden. All agreed and paid out during one quick call. Very happy… Read Full Review

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★☆☆☆☆

“How to turn a minor incident into a major wrangle”

Written on: 26/11/2014 by PmB2 (1 review written)

Beware, you may be signed up to AXA Assitance without realising it. e.g. Halifax Home Emergency Cover is arranged with AXA AXA Assistance should be renamed AXA Hindrance. They turned a simple boiler repair into 5 days without hot water and heating, followed by weeks of wrangling. I have 8 pages of dense notes about their incompetence, poor case management, insulting communications, and incompetent and rude heating contractors. Even when AXA grudgingly acknowledged that they could have done… Read Full Review

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Mikesw1's Response to PmB2's Review

Written on: 15/09/2015

As I have Halifax Emergency Home Care cover as a "benefit" of my Current Account with them I have recently had the displeasure of a visit. When I discovered a leak in my bathroom I called Halifax and they put me in touch with AXA Insurance who contract plumbing jobs out to Dyna Rod . The plumber arrived promptly and spent a total of 12 minutes at my place and then asked me to sign a work sheet stating that he had visited and would return with a part to do the repair . The following day after countless phone calls to Dyna Rod , AXA and Halifax I was informed that the job was closed as the plumber said that he had completed the repair . A total lie and despite me sending a scan of the copy of the original work sheet to AXA ( which clearly stated that no repair had been done ) I was told that Dyna Rod weren't budging and I now have to find my own plumber to do the work . They obviously make a nice living from the call outs without then having to do the work . I can't believe Halifax and AXA farm out the work to such people. My advice ? Avoid the lot of them . Find a decent reliable plumber and stop paying Halifax for the pleasure of running your account when the "benefits" they offer are non existent .

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★★★★★

“Excellant and speedy”

Written on: 21/11/2014 by Jaseg308 (1 review written)

We had a break in 11/11 and contacted them straight away. They came and secured the house that evening. They then passed the claim to BeValued. We only had a few thing stolen. One bike was easy enough to deal with. Mine was a little harder as it was customised. Within a week, we had agreed everything and I was told they had to contact AXA which may take a day or two to confirm payout. Within the hour of putting the phone down. They called back and said it was all done and that's the end… Read Full Review

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★☆☆☆☆

“Treated Appallingly”

Written on: 15/11/2014 by Andrewsfrance (1 review written)

We have had our house, cars, school and healthcare insurance with AXA for over 10 years and never made a claim on the house. We took out extra insurance for valuables (of which we have very little) and they are refuting our claim for my watch that was stolen off my wrist. They have Police Reports, they have proof of service receipts of the watch, they have extensive details on my efforts of recovery and reward offered, it is even on cctv of the incident. They are now even questioning the value… Read Full Review

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★☆☆☆☆

“AXA rude interrogation and refusal to pay out”

Written on: 06/11/2014 by Chaveznb486 (1 review written)

A recent storm caused roof damage, but after AXA sent a rude engineer from BVS they refused to pay, stating it was wear and tear. It is obvious that this company tries to worm themselves from not paying. I taking my case all the way to Omnibusman… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 05/11/2014 by gold14 (2 reviews written)

tried to claim on commercial insurance for tenants ceiling that collapsed due to weather damage. the surveyor came took pics from across road to look at the roof said no damage to the roof so its not covered. so how does water get through the roof and damage ceiling… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY”

Written on: 04/11/2014

I tried to make a claim for damage on my buildings insurance, as a gully trap which was under my conservatory floor ( which I didnt know about ) had blocked & flooded the floor under the conservatory floorboards. I was told this was classed as accidental damage, and I didn't have cover for this so they wouldnt pay out. When I cancelled my insurance, they told me there was a £25 handling fee - and even better, it will take TEN DAYS for the money to be returned to my account. Avoid this company… Read Full Review

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