AXA Home Insurance Reviews

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1.6 stars
Average rating for this product is: 1.6 out of 5

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Average Ratings for AXA Home Insurance

  • Customer Service1.5 stars
  • Value for Money1.8 stars
  • Overall rating1.6 stars

10 Reviews For AXA Home Insurance

  • Guest 17th Oct 2009

    Reviewer rating: 1 stars


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    Insured buildings and contents. Was informed policy wouls arrive within 5 working days Three weeks on still has not arrived. Phoned seven times and have not yet managed to speak to any one despite on one occasion holding on for 3o minutes. The irritating female recorded message which tells you every 30 seconds that your message is important drives me crazy. Important. REALLY?
    I only hope I never have to make a claim. Will I renew next year No NO NO

  • deee 10th Jun 2009

    Reviewer rating: 0 stars


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    I bought AXA building Insurance through AXA's broker, Exchange Insurance in Liverpool in March 2005 over the phone and policy was issued by AXA and the annual premium which was over £600 was paid to AXA via Exchange upfront in full. I have never been given a Proposal form to complete or sign or a statement of demands and needs to check accuracies of what I have told Exchange, instead I was only given the Certificate of Insurance along with a Policy following the receipt of my payment and ...

  • abisola 15th Jan 2009

    Reviewer rating: 1 stars


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    AXA was quick to send somebody round to secure our property after we had an attempted break in. The quality of the temporary board that was installed in place of my UPVC panel was nothing to write home about.

    The damaged door was installed by Anglia, still under warranty and double glazed. I explained to AXA that if another contractor other than Anglia repairs the damage it would invalidate my warrranty but of course they couldn't care less. Axa said they would phone me back a number of times ...

  • earton Rank: Lance Corporal 3rd Oct 2008

    Reviewer rating: 0 stars


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    Put a claim in for a leaking bathroom in March, initially there was some contact and they sent two companies round. One of which installed a drier for 5 days. I then received a mandate for the flooring which after the excess was £20. That was the last I heard from them. I tried to get a quote today as the renewal is due (axas is double most of the others) and I cant change as they haven't closed the claim due to their paperwork backlog so no other insurance company can insure me whilst I ...

  • Guest 22nd Feb 2008

    Reviewer rating: 0 stars


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    In the heavy rainstorms of last year, my garden wall fell down. It was dry-stone and just couldn't cope with the volume. When I claimed on the phone, the call-centre claimed their records showed that the weather was not that bad. The same day, the local newspaper had shown photo's of cars being washed down the street about 200 yards from here.......it was clear that they had absolutely no intention of even treating the claim seriously. Needless to say, I have changed my insurance and I advise ev ...

  • megan5 16th Feb 2008

    Reviewer rating: 0 stars


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    Very poor service. I spoke to 10 different people at AXA Home Insurance and tried, being reasonable, angry and finally pleading, before I got any help at all. I was told if I expected emergency help then I should have paid more money each month to get a special emergency policy that would guarantee they would secure my house/check if it was safe, etc within 24-hours.

  • greece1 Rank: Lance Corporal 12th Jan 2008

    Reviewer rating: 0.5 stars


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    AXA my be the cheapest insurance but once this claim is settled I for one will go back to my more expensive insurer. Almost a hour on the phone, cross examination over how my with dropped a bottle of bleach on the landing carpet. They want us to take photographs of the damage also before and after photo's of where the bleach bottle was and also where my wife was standing. Also fill in a form with details of the event that they insisted on recording and writing down on the phone. They also requir ...

  • jamiller Rank: Staff Sergeant 9th Oct 2007

    Reviewer rating: 4 stars


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    This review adds to my previous comments on this provider as have now unfortunately had a to make a claim. To be fair to the insurer the circumstances resulting in the claim were really unusual. Whilst I can completely understand the initial hesitation I did not find the approach helpful when facing a stressful situation. To put this into context, by chance I was debating with the insurer when the scene of crime officer arrived at the house. The police officer also failed to convince the in ...

  • jamiller Rank: Staff Sergeant 25th Aug 2007

    Reviewer rating: 5 stars


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    I have also found the companies car insurance costs to be reasonable. I have not made a claim, fortunately, and am unable to give a view on how the company handles claims. In my experience the claim process can be generally frustrating and an efficient insurer is a must - I have found some insurers overly bureaucratic.

  • Stunt Gerbil Rank: Lieutenant-Colonel 4th Aug 2005

    Reviewer rating: 4.5 stars


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    We have our home insurance with Axa and I couldn't be happier - the sign up process was very simple and they were much cheaper than my bank who were after almost double - I don't know why I bother with Barclays! Never had to use it yet and I cross my fingers that I never will. I've heard from other sources that they are easy to deal with as long as you are honest and are quick to payout on claims. I feel better being with a big company like Axa - they have been around for a long time so they sho ...