Marks & Spencer Travel Insurance Reviews

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“Money grabbing faceless greedy company. ”

Written on: 11/05/2014 by ujLyon29 (1 review written)

They did not cover missed departure when we were held up in a queue at the airport which was not our fault, but the airlines. We missed the plane. Hundreds of pounds out of pocket. Money grabbing faceless company. What greed!… Read Full Review

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★☆☆☆☆

“quote takes too long over the phone”

Written on: 07/12/2013

The web site was not working when I tried to get a quote for travel insurance to australia. The girl on the help line took absolutely ages going through all of my details. The length of time spent on the phone certainly deterred me from taking the insurance. She was most unhelpful and was like speaking to a robot! I would expect a more personable and efficient service from m&s. Sorry I can't comment on the insurance cover as I gave up the Will to listen any further and called the Post Office-… Read Full Review

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★★☆☆☆

“last year I booked my travel insurance with marks and...”

Written on: 27/05/2013 by CAS502NF (1 review written)

last year I booked my travel insurance with marks and Spencer for my daughter and myself and requested it in paper form. However, mine arrived, my daughter's didn't. I rang on my way to the airport and discovered my daughter's had not gone through. They were very apologetic and I did her policy on my mobile phone on the way to the airport!! This year I again requested it in paper form and was assured it would be in the post, however it did not arrive and I rang and complained and was told it… Read Full Review

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Johnfever's Response to CAS502NF's Review

Written on: 20/09/2013

I was looking at getting my insurance with marks and Spencer but after reading this I have now changed my mind .

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★★★★★

“Excellent sevice - Zero hassle”

Written on: 28/10/2012 by MaryL (2 reviews written)

A large claim for a cancelled holiday required only one phone call and one e-mail of supporting documents for M&S to process the claim. They then took only 6 days to e-mail that they accepted the claim and make the payment directly into the bank. Really excellent, zero hassle service… Read Full Review

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★☆☆☆☆

“RUINED A HOLIDAY FOR 16 PEOPLE”

Written on: 29/05/2012 by JoyceAvril (1 review written)

My golfing partner injured her leg in Turkey, excellent attention from hotel and hospital but we were told they do not deal with Axa due to previous problems with settlement. After numberous phone calls with promises of a call back and other untruths it was not until we rang Marks and Spencers to raise the credit limit on the ladies card to pay and have her discharged from hospital that they took over - the discharge papers arrived within 1 hour, after waiting from 8.30 and by this time was… Read Full Review

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★★★★★

“Good Service and Low Hassle”

Written on: 13/09/2011

I have used M&S Travel Insurance after it was recommended to me by a friend (she was stuck in a foreign country during the Iceland volcano last year and they completely looked after her and paid out on necessary travel and accommodation costs). I lost my camera in transit and lodged a claim with M&S. As soon as I had the relevant paper work they paid out - I have only been back from holiday for 2 weeks and I already have a new camera. All of the people were very helpful, and as long as you… Read Full Review

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★☆☆☆☆

“cancellation of travel insurance”

Written on: 21/06/2011 by mogas (1 review written)

I paid for a single trip insurance for italy, however i did not travel on the at all due to I'm not feeling and also work commitment. Therefore I called them for refund. They told me that I can't cancell and get it refund due to it was after my travel period - 10/06/2011 - 16/06/2011. My concern was, it was mention in the policy handbook that we have right to cancell 14 days from the day I got the policy. The customer service were not aware of what's stated in the policy book and so adamant… Read Full Review

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★☆☆☆☆

“Son was injured in a jet ski accident, told that we...”

Written on: 16/07/2010 by RosyHickley (1 review written)

Son was injured in a jet ski accident, told that we were not covered since we had not declared as a dangerous sport. This activity is covered as standard in many othe policies. Check the fine print. This policy is underwritten by the much slated AXA. Avoid at all cost… Read Full Review

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Guest's Response to RosyHickley's Review

Written on: 21/06/2011

Should always check the policy if you plan to do sport like that, only common sense!

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★★★★☆

“The insurance is a benefit of M&S Premium Club...”

Written on: 20/05/2010 by dandms (5 reviews written)

The insurance is a benefit of M&S Premium Club membership. My wife's handbag was stolen in Barcelona (where else!) when muck was thrown at me to distract! My claim was dealt with quickly and fairly and settled in full in conjunction with my home insurance policy (Nationwide). The policy covers for a maximum of 45 days and is good for multi-trips and is not dependent on using M&S credit card. However, cover cannot be extended further… Read Full Review

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★☆☆☆☆

“I was caught up in the Eurostars being cancelled just...”

Written on: 04/05/2010

I was caught up in the Eurostars being cancelled just before Christmas. M&S claimed I hadn't selected solo traveller cover (I read this policy carefully) so was only covered for transport arrangments, not accommadation. As Eurostar coughed up on transport I had nothing to claim - but had to pay the hotel in full myself due to late cancelation.

M&S is ONLY suitable for package deals - as what is the point of covering transport only when the transport company will refund you and pay out of… Read Full Review

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★☆☆☆☆

“NNot only unhelpful but rude to boot. In this travel...”

Written on: 18/04/2010

NNot only unhelpful but rude to boot. In this travel crisis it is nice to know that Marks and Spencers will not pay a penny. I think travellers should really think about using this insurance… Read Full Review

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★☆☆☆☆

“We wanted to check if a couple of existing medical...”

Written on: 25/03/2010 by Rolly99 (1 review written)

We wanted to check if a couple of existing medical conditions would be covered. We got a real 'runaround' M&S fistly would not answer the question saying that we had to go directly to AXA (the underwriter) and ask them. At AXA after speaking to several people they just referred us back to M&S who promptly just completely refused cover without offering additional premium etc. "If the condition is not on their list it's not covered" - not what is said in the brochure… Read Full Review

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★★★★★

“I took out a single-trip insurance policy with Marks...”

Written on: 18/06/2009 by rancid rob (2 reviews written)

I took out a single-trip insurance policy with Marks and Spencer Travel Insurance in March, really because of the (mostly) good comments here. Because of a death in the family, I had to cancel the holiday, and I sent in my claim and the necessary paperwork last Friday, June 12th.

I have just received a phone-call saying my claim has been accepted, and the cheque should arrive in 7 to 10 days. The people I spoke to were extremely polite and very helpful - no arguments, excuses, trying to get… Read Full Review

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☆☆☆☆☆

“Liked - ease of buying Marks and Spencer Travel...”

Written on: 29/05/2009 by Pat Salem (1 review written)

Liked - ease of buying Marks and Spencer Travel Insurance online. Disliked the service (or lack of it) trying to claim from Turkey when dealing with a heart attack… Read Full Review

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★★★★☆

“Able to get this Marks and Spencer Travel Insurance...”

Written on: 03/04/2009

Able to get this Marks and Spencer Travel Insurance on-line and the premium cover does seem good. It is actually provided by Axa through Marks and Spencer. Haven't had the holiday yet so can't comment on service in the event of a claim - God forbid! Watch out as at the time of writing this the application form on-line doesn't give you the option of cover for a cruise when stating the country you are visiting, it just asks you for the main country of your holiday. I bought the insurance and it… Read Full Review

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Biker55's Comment

Written on: 02/03/2010

How can you review a service if you've not had the requirement to use it - all you've done is bought it! Insurance is notorious for only being OK until you want to claim, then they will try to wriggle out of a claim if they can, THAT is what this review site is about - how good are these companies when itcomes to the acid test of making a claim.

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Dawkinsm's Comment

Written on: 12/03/2011

I found this review very helpful because...
<br/>We are looking for annual travel insurance and do often go on cruises during the year. Not sure we will use this as a cruise should be covered unless you go somewhere that is recommended by the Foreign Office NOT to travel.
<br/>
<br/>Will use alternative insurance company even though we do have house and contens insurance with M and S.

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★★★★★

“Marks and Spencer Travel Insurance is easy to book....”

Written on: 03/11/2006 by matti brown (1 review written)

Marks and Spencer Travel Insurance is easy to book. Brilliant claims service. Although as they paid out, you would think I would say that; however, it is worth noting that the way the claim was handled was hassle free, courteous and very swift. Just as you would expect M&S to be.

Highly recommend. Have used more than once and plan to use for 3 trips next year and into 2008 - Europe and World Wide. Excellent… Read Full Review

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Pingucottage's Response to matti brown's Review

Written on: 17/04/2007

Quite agree our twin boys fell ill last year in Spain and we had a home visit from the doctor within the hour. However it cost us 150 euro excess. I cannot remember having the choice of waiving the excess at the time of getting the insurance. When we arrived home I asked M&S and they said we could have waived it at a very small cost. So make sure that you do include waiving the excess or at least consider it. Other companies have a question of waiving in their quotation system.

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★★★★☆

“Marks and Spencer travel insurance were so extremely...”

Written on: 07/06/2006 by felicity242 (1 review written)

Marks and Spencer travel insurance were so extremely helpful when I rang to tell them what had happened. A lady from Ipswich sorted it within half an hour and rang me to tell me so! Keep up the good work… Read Full Review

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☆☆☆☆☆

“Was on holiday in Cuba and my Father had an accident....”

Written on: 11/01/2006 by jonjon5750 (1 review written)

Was on holiday in Cuba and my Father had an accident. It was 6 days into the holiday so we thought Marks and Spencer insurance company would be able to make it possible for my father to fly back either earlier or the same day as the rest of the family. We had to wait for the certificate to fly from the Cuban hospital, which the insurance company said it would move very swiftly if we did have it, but my father and another member of my family didn't fly back till 6 days after the holiday was… Read Full Review

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★★★★★

“Marks and Spencer Travel Insurance had pleasant,...”

Written on: 29/09/2005 by jrw (2 reviews written)

Marks and Spencer Travel Insurance had pleasant, helpful staff who dealt with a pre-existing medical condition sympathetically and efficiently. Quick and easy to arrange a new policy and a lot cheaper than others I had tried… Read Full Review

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★★★★★

“I spent a long time looking for Travel Insurance for...”

Written on: 08/08/2005 by me2intheuk (1 review written)

I spent a long time looking for Travel Insurance for my father who is in his 80's - for a trip from the UK to the USA for 30 days.
Marks and Spencer were very helpful - covered all his pre-existing conditions - with no excess for £123.60
Much cheaper than anyone else and seems to be better cover. Hopefully I will not have to make a claim - so can't comment on that side of things… Read Full Review

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