American Express Travel Insurance Reviews

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American Express Travel Insurance

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Latest Reviews

★☆☆☆☆

“Proof of ownership”

Written on: 07/07/2014

This was a New Zealand issued policy. American Express Travel Insurance lost luggage component on the face if it looks attractive. This insurance is underwritten by Allianz based in Australia. They have a new for old offer on clothing if lost. Just make sure you have every receipt of purchase for every item in your lost bag. Not the easiest thing if you are traveling with clothing that has been purchased over the years. It really does negate the new for old as they refuse to pay out in any… Read Full Review

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★☆☆☆☆

“they dont care”

Written on: 05/07/2014 by Sterling190 (1 review written)

I purchase travel insurance for all family as they was recommended by Costco and I trust them price was way higher than average insurance but to get peace of mind I paid the extra they never send the policy to me I call them after 5 days but the phone no they provide is not working after lots of serch I manage to talk to some one and it seems they don't care about client I end up cancelling the policy and get it somewhere else… Read Full Review

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★☆☆☆☆

“Amex even try to avoid paying small claims!”

Written on: 28/03/2014 by Carllos41 (1 review written)

I have taken out Amex Travel Insurance for my family for several years, without ever having to claim. I recently extended the cover from European to Worldwide. I chose Amex as I have a pre-existing medical condition, that although I have never had any problems with while travelling, could mean some big bills, so I wanted to be well covered. On a recent business trip to India, Emirates Airline lost/delayed my bag (along with about 14,000 others on that day - their Customer Service was even worse… Read Full Review

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★☆☆☆☆

“Rental car coverage”

Written on: 24/02/2014

This is a policy when you rent a car and it cost $17.00 American Express sell's you a policy to cover any loss or damage to your rental car. When you have a problem they have a whole office to reject any claim's that you file. I have been using this insurance for 17 years with no claims. I'm advising you not to use AMERICAN EXPRESS RENT CAR INSURANCE. The supervisor doesn't call you back I called and left messages and emailed her directly. NO RESPONCE. DON'T USE THIS COMPANY… Read Full Review

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Carllos41's Comment

Written on: 28/03/2014

I have a similar experience trying to claim from Amex Travel Insurance. They simply do everything to avoid paying valid claims.

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Shelly805's Comment

Written on: 28/03/2014

Thanks for responding and keep posting your problem on these sights so we could help other people from falling into there web.

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★☆☆☆☆

“Amex travel insurance used to be great, but it now...”

Written on: 03/01/2014 by etsuko (1 review written)

Amex travel insurance used to be great, but it now contains a number of changes limiting options. They also provide incorrect information at the call center so you won't realize until you need to make a change. In comparison to others available, I would no longer purchase Amex travel insurance. It's too bad because it used to be the best… Read Full Review

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★☆☆☆☆

“Beware the small print”

Written on: 13/10/2013 by muzzamuzza (1 review written)

Beware any American Express insurance (travel or myessentials). It is very easy to think these sound great, and Amex cold call you frequently to try and sell these. When I had a claim it was only partially paid out. Note that it is not Amex that deal with the claim - they pass it on to a 3rd party insurance company. Very expensive policies and very poor customer service when you need it most… Read Full Review

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★★★★★

“Claims settled with no hassle”

Written on: 09/10/2013

We have had AMEX Prestige Annual travel insurance for several years. Over the years we had to make several claims: thefts during three separate visits to Spain, and most recently curtailment due to a family member back home becoming suddenly very ill. In each case the insurance claim was dealt with quickly with full settlement. and minimum of fuss. This is much better than the experience with other companies in previous years (such as with Insure and Regret as we call them who dragged out… Read Full Review

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★☆☆☆☆

“Premium Baggage Protection is just an illusion”

Written on: 20/08/2013

The American Express Premium Baggage Protection doesn't protect anything. When you really get a problem with you Baggage / Luggage, you will learn it. It is simple: you will not be able to provide your claim since they requests so many documents. I thought that collecting all related documentation I'll be prepared for that and spent all my free time to provide all the required documentation thereafte... However, I GAVE UP after few parcels with all reguired documentation when they asked me to… Read Full Review

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Carllos41's Comment

Written on: 28/03/2014

I have had exactly the same experience. My claim was for delayed baggage and the total value of the claim was less than £100. But they demanded so much documentation, which either the airline had never given to me, or they gave to me and it was incomplete, or the airline took back from me. I even sent Amex a set of photographs of the documents given back to the airline (I had had the foresight to take some photos before I handed them back) but these were not good enough for Amex. Shocking service.

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★☆☆☆☆

“Poor service and poor policies. I have been a member...”

Written on: 17/06/2013

Poor service and poor policies. I have been a member of American express travel insurance for two years and have never made a claim but I have a holiday booked to Istanbul which is currently having violent clashes between police and protesters. Dispite an international warning to avoid the city, American Express Insurance refuses to cover any loss of travel expenses (eg: changing of flights and accomodation refunds) even though I have a hotel booked next to Taksim Square where all the problems… Read Full Review

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★★★★★

“Excellent travel insurance”

Written on: 31/05/2013 by Summit8800 (1 review written)

I purchase Am Ex travel insurance for my trip to Thailand in November 2012. I was suddenly taken ill and needed to be admitted to the hospital. When I returned from Thailand, I submit my claim for the hospital charges. With a few weeks I received the full payment for my claim. I might add the receipt was written in Thai. Thank you American Express !… Read Full Review

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★★☆☆☆

“Travel insurance as a cardmember benefit is an illusion.”

Written on: 02/11/2012 by SamfromSydney (1 review written)

I have a Platinum Reserve credit card which comes with a hefty annual fee and includes a level of travel insurance. I have relied on it in the past and thankfully have not had a claim. However, in the past 6 months the program has changed for the worse. First of all, the policy is broken into sections so that an incident that results in a claim may mean lodging several claims if they fall into different categories. Next, the excess for every claim has gone up from $100 earlier this year to $250… Read Full Review

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Tkelly336's Response to SamfromSydney's Review

Written on: 07/03/2013

I just booked a trip for 5 to italy. price was higher then calling the standard number for the same flight. took me 4 hours to book, there were problems with the sytem girl tranfers me to plat. same flight cost more... plus they would not waive the 39 fee per ticket which the other operator said she would just do since I waited so long.... NO ADVantage to being a plat. member... it hurt me not help@

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★☆☆☆☆

“Why Amex travel insurance is bad for your health.”

Written on: 17/09/2012

Had a lovely chat with the American Express Travel Insurance sales team on the phone who sold me a yearly worldwide travel policy - not the cheapest, but I was paying extra for their renowned service. Unfortunately, I fell dangerously ill on vacation the day before we were due to fly home. Amex left me sitting on a gurney for 8hrs, in pain, waiting for clearance to run tests. My husband and I told and re-told our story to no less than 6 people in 4 different countries in this time, a… Read Full Review

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★☆☆☆☆

“Be very careful - it is not what it seems.”

Written on: 24/08/2012 by Bamboozled (1 review written)

I put together a complex trip to Africa from the US for about 11 people. We had several claims coming out of this otherwise fantastic trip. Early in the trip bags were delayed and we were in the bush of Botswana with 6 missing bags. We had to pay for delivery of bags because of remote location. AMEX denied the claims in total ascribing to the airline responsibility even though where we were had no address and we were moving every 2-3 days. The second series of claims resulted from a 30 hour… Read Full Review

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★☆☆☆☆

“What a load of rubbish!”

Written on: 29/03/2012

Avoid using Amex at all costs as they are underwriten by AXA and they just keep asking for the same information over and over again, without looking at what you've already provided. I'm almost 4 weeks into the claim and miles away from a yes or no, RUBBISH! Wish I had not have used them. Will vote with my feet… Read Full Review

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★☆☆☆☆

“Premium increase because of volcano payouts never made”

Written on: 18/03/2012

AmEx have just increased my annual travel policy by about 50% due to: "“…The April Icelandic Volcano eruption……”. BUT, when I claimed cancellation deposits and costs as a result of the volcano (I lost the cost of a hotel deposit and non-refundable flights in the US) they (AXA, their underwriters) did not pay out, saying they will not pay: “Any claim resulting from the withdrawal from service of any public transport on the orders or recommendation of the regulatory authority in… Read Full Review

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★☆☆☆☆

“this is not an insurance company”

Written on: 13/03/2012 by bojobo (1 review written)

this is absolutely, hands down the worst so-called "insurance" company i have ever dealt with. i'm a platinum card member for yrs and was hoping for at least on-par customer service. the person on the phone acted that it wasn't her problem and that i should continue submitting documents, which have been submitted and re-submitted over and over again. this is not an insurance company, that's why they are called "Assurance", they will assure you that your money stays in their pockets. I gave this… Read Full Review

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★☆☆☆☆

“Be prepared to do AMEX's job for them”

Written on: 12/12/2011

The service was a joke from start to finish. After accident in Ski resort had to arrange own flight home as AMEX told me no flights available when we boarded there were 17 spare seats. Whilst in resort they wanted me to deal with all paperwork depsite fact I was on crutches. Once home and put in claim they lost paperwork and/or claimed they had not recived it,only responded when I chased and if I threatened complaiing, sent payment direct to bank with no breakdown of what it covered,missed… Read Full Review

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★★★★☆

“Paid up promptly, no quibbles”

Written on: 16/11/2011

Had to jump through the normal hoops that are a real pain in a bureaucratic very foreign country (must get a crime number within 24 hours). That done though, the paperwork was reasonable, and the paid up promptly. The customer service was friendly and helpful. Not the cheapest, but reputation is very imporatant in insurance so worth paying for the brand… Read Full Review

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★☆☆☆☆

“Renewal without earlier notice!”

Written on: 08/08/2011

I found that my policy was renewed without my knowledge, while I was checking my credit card account. Days after, I've got letter about the renewal, reminding I have 30 days to cancel. They also renewed my insurance with AXA, which I never intend to. Cancelling was not easy, spent an hour and and a half, waiting on the phone, listening their irritating adverts. Just wanted to cancel, got this much pain. I Don't want to think about if I try to claim! Never recommended!… Read Full Review

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★☆☆☆☆

“I had to cancel a trip to Gent in December last minute...”

Written on: 03/03/2011 by Chalky1 (1 review written)

I had to cancel a trip to Gent in December last minute due to the snow. We literally couldn't get to our Eurostar. Eurostar refunded our tickets (well done them), but we were charged 100% by our hotel for a last minute cancellation. I tried to claim this cost from my Amex Travel Insurance but was told I was only covered for costs to do with my travel to a destination and not covered for any hotel charges. I think this is awful and essentially means Amex only offer 1/2 a travel insurance policy… Read Full Review

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