American Express Travel Insurance Reviews

Guest's review has yet to be rated - Be the first!
Report this review

I can believe i am actually going to write positive things about this insurance because for a long time i had so many resentful and angry feelings towards them and every day there was a new issue/complaint i had with them.

I fell off a horse in mongolia in the middle of nowhere and broke my collar bone badly. Amex (although really its axa assistance not amex) paid for accomodation for myself and my partner in mongolia for a week after the accident, send a local mongolian guy with great english to take me to hospitals and get me drugs. They paid for both of us to fly to south korea with a french doctor ( who was flown in from singapore) as an excort as mongolian hospitals are basic and it was deemed too risky for me to fly back to the uk. I had an opperation in a good hospital with an english speaking surgeon and my partner was put up in a nearby hotel. After 4 days in hospital (for which i recieved £100 hospital benefit)i joined my partner at the hotel for 10 days of post opp recovery with a local axa guy to pick us up and take us to doctors follow up appointments. The insurance paid for everything except food though we got breakfast and had a kitchen in our hotel suite. Because we didnt have a return ticket already booked we had to pay our flights back to the UK.

we had a couple gap policy 12 months for about £460
On the face of it it worked out great, they forked out, i got good care and treatment and only had a £200 excess (because it was horseriding). However dealing with them was a nightmare and it took a week before they got me out of mongolia. I was dealing with the Australia office and some of the staff were really bad, they wouldnt answer questions, got defensive and irritated with me. One low point was a well meaning but very irratating women who told me 'the whole office was rooting for me and she Really knew how i felt!' but who at the same time wouldnt explain to me a simple clause in our policy. Very frustrating. I could go on for a long time about how bad they were dealing with us and getting things organised. However...

I would reccomend amex purely because i got good medical care But do be warned that you might think you know your policy from reading the document but you dont. Things do not run smoothly in a medical emergency and it is very frustrating when you are in alot of pain and in a country without good health facilities. I am inclined to think that all insurance companies will be bad to deal with so amex is possibly better than some. I have not decided if i want to go with them again though...

Hannah P's review has yet to be rated - Be the first!
Report this review

Knowing that I was able to come back to the UK if I needed to really put my mind at rest when I went travelling. It can feel a bit daunting if you plan a trip away for a long time, knowing that you would have difficulty coming back to the UK in case of an emergency, so this service felt like a bit of a lifeline.

mrscotty's review has yet to be rated - Be the first!
Report this review

Very competitive, if you ' re looking for a brand you've heard of! I had previous policy with the cheapest I could find via confused and now I know why they were cheap. Terrible customer service and when I came to claim for having my bags stolen they wouldn't pay out. I guess it makes sense, if you buy cheap don't expect much!
I paid about 26 quid for an annual Europe policy, obviously not the cheapest, but not expensive at all and for a well known brand name it ' s a great price. I always thoug ...

jiff1974's review has yet to be rated - Be the first!
Report this review

American Express is the only travel insurer we would ever use, they have great cover levels as we holiday a lot and need ski cover. Actually broke my leg in France skiing last year. and they very helpful in the whole process of getting things sorted. Definitely recommended.

Garnett's review has yet to be rated - Be the first!
Report this review

I was told the camera I bought for £300 was valued at £60, that I needed to pay for an inspection before they'd consider paying out (which would cost me £30) and that I didn't have the excess waiver, so I'd have to pay for the first £50... Therefore if I went ahead with the claim I would end up £20 further out of pocket!

Later found my policy docs which showed I did have the waiver - American Express had put me off claiming - not what I expected from I company I'd ...

rlb2002's review has yet to be rated - Be the first!
Report this review

I haven't been unlucky enough to have to claim on my policy,(Though as I said know people who have) however, it gives me peace of mind of knowing I am insured by a company with a worldwide reputation to uphold.

mex7107's review has yet to be rated - Be the first!
Report this review

I have their card, motor and now travel insurance, they have always been very helpful and I got their annual travel insurance for just £30. Motor insurance was cheaper than everyone else's too.

On average, people found this review very helpful
Report this review

I've been with them a year. Tried to claim for losing two teeth in Australia but advised below the excess. Only cost me £70 anyhow. Will stick with them for now.

On average, people found this review helpful
Report this review

I had picked a big brand name for my travel insurance, thinking American Express would care about the quality of their service and provide impeccable service. In the event, I had to make all the running to get I guess 90% of my claim paid.
But I wouldn't complain would I? I'm just happy to be about and walking after breaking my neck, and I am tired of writing letters and calling different people. I do hope insurers read these reviews. I cancelled my policy with American Express immediately aft ...