Atlas Travel Insurance Reviews

★★★★☆
4.1 / 5
356
82% of users recommend this
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Atlas Travel Insurance

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Latest Reviews

★★☆☆☆

“Yearly travel insurance ”

Written on: 09/06/2016 by dqFrazier39 (1 review written)

We are due to travel on June 17th had renewal through called them partner has a cracked rib from two weeks ago she needs a fit to fly from doctor , no problem if she is fit to fly. But if she is not my insurance runs out for the year on june23rd that's why I need to renew it. They have said if you can't travel your not able to claim a thing !! Any help please ?… Read Full Review

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★☆☆☆☆

“Don't use!”

Written on: 23/05/2016 by Cristinag309 (1 review written)

This company sent no confirmation of insurance and were impossible to contact over the weekend despite repeated attempts. The email option on the website didn't work. We had to take our trip not knowing whether or not we were insured… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 08/02/2016

Oh my days. What a horrible experience! Called customer services and the phone was answered by a really sarcastic woman who, upon hearing my issue, kept interrupting with a sarcastic 'oh dear'. She was so abrupt and when she sounded like she was going to cut the call I said "hang on a minute, you're supposed to be giving me a service" She said 'what do you want me to do?' I then told her that I'd seen very bad reviews online and that I could now see why, at which point she put the phone down… Read Full Review

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★☆☆☆☆

“claim”

Written on: 11/12/2015

After being with Atlas for ten years I had to claim on my policy. The policy was on an automatic renewal basis and this year they didn't renew the policy. That meant I went on holiday with a certificate that wasn't valid. When I rang them they informed me they couldn't take money due to insufficient funds which is wrong. Also they said they sent me a letter. Which I didn't receive. They could have Emailed me which is on their files but no they left me with a certificate that wasn't worth a… Read Full Review

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★☆☆☆☆

“No reply from atlas”

Written on: 01/08/2015 by 1969Santiago (1 review written)

DO NOT USE THIS SERVICE Since getting insured using atlas I have tried to contact them to get the details of the policy I purchased. They do not reply. They simply don't respond to customers. Therefore you cannot cancel or make any changes. Don't use them under an circumstances… Read Full Review

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★★★☆☆

“CUSTOMER SERVICE NOT REALLY INTERESTED ”

Written on: 25/07/2015 by roseville (1 review written)

I just called to check some details regarding the annual multi-trip but woman just wanted to refer me to 'terms & conditions' even when asked the direct question. Either she doesn't know if they have a 24 hour line for medical emergencies (kinda important to know if you're traveling to the States) or she just couldn't be bothered to go through it. Not re-assuring before you've even paid your money and combined with the rather antiquated website I've decided to buy elsewhere… Read Full Review

Sanjukp's Response to roseville's Review

Written on: 27/07/2015

i have traveled in atlas travel and i got very bad experience in the trip. they are charging more and they will not stop for any break in between the trip. they used it is non stop but it is taking too long to reach destination

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★☆☆☆☆

“disappointed ”

Written on: 10/07/2015 by BrycenSnow (1 review written)

I purchased holiday insurance for a holiday in lanzarote in May 15 unfortunately i had an accident and fell breaking my shoulder when trying to contact the emergency 24 hour service number we were unable to I don't know if there was a problem with line but couldn't make contact and when trying the customer service number was told they couldn't help had to try again which we did and no joy as a 61 year old woman in a foreign country in unfamiliar territory I was left to my own devices… Read Full Review

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★☆☆☆☆

“I was a loyal customer but not anymore!!”

Written on: 04/06/2015 by Silverangels (1 review written)

I have been an Atlas Direct customer for years and have always used them to cover any trip abroad. They have provided additional insurance for a medical condition twice and were generally great, reasonably priced and easy to deal with. Last year we paid about £23 for a policy to cover a family of three for a week with no excess. This year for the same cover, same length of trip, same destination, the same two adults and one kid with no special medical declarations etc. I was quoted £53. I… Read Full Review

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★★☆☆☆

“Awful customer service operators”

Written on: 10/02/2015 by lsYoung53 (1 review written)

I have spoken the three 'customer service' operators. Been called a liar, and repeatedly told I am wrong. I don't think English is their first language and they clearly don't understand what is being said to them sufficiently well to deal with even the most simple of queries. I dread to think what would happen should we actually need to claim… Read Full Review

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★★★★☆

“Value for money”

Written on: 30/12/2014

Straightforward website and helpful staff… Read Full Review

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★★★★★

“Superb quality”

Written on: 13/10/2014

Each time I have used atlas everything has been straight forward and easy to complete. Both myself and daughter have to go through medical screening and have always found the operators very helpful. The whole process takes minutes to complete and leaves you confident that in times of need you have all the help you need just a call away… Read Full Review

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★★★★★

“Value for money”

Written on: 11/10/2014

Excellent service from start to finish. Documents arrived promptly. Have used them for the second year now. Certainly calue for money. Would recommend to family and friends… Read Full Review

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★★★★★

“Travel insurance”

Written on: 20/09/2014 by AngelaPaley (1 review written)

Found tele staff to be really polite and helpfull. The lady I spoke to helped me chose the right policy for me and my children. I needed to change my policy a year later which was done quickly with no hassle. My refund was made immediately. Fortunately I have not had to make a claim on my policy so cannot comment on this but hope but the nature of how atlas have dealt with any queries they will give me all the help I would need. I found then to be reasonably priced and would not hesitate to… Read Full Review

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★★★★★

“Value For Money”

Written on: 19/09/2014 by Hector413 (1 review written)

I will use Atlas Direct again for my holiday insurance… Read Full Review

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★★★★★

“Very good value for money”

Written on: 18/09/2014 by lwGibbs1948 (1 review written)

I was given your details from a friend. I was very impressed with your service and how quick and easy it was to obtain some travel insurance online. I would describre this service as quick easy and very cheap, with good value for money. I was impressed with the different options there were for the kind of insurance cover I wanted!… Read Full Review

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★★★★★

“good service easy to complete cheap quotes”

Written on: 17/09/2014 by kbNunez78 (1 review written)

Fast and easy to complete, cheap quotes, always use for all holidays, would recommend to a friend or family… Read Full Review

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★★★★★

“Excellent Travel Insurance with Atlas”

Written on: 16/09/2014 by WhyteLightening (1 review written)

I have used Atlas Travel Insurance for myself and family for all of my holidays over the last 6 years as their costs are reasonable for all of the levels of cover that is necessary, it really is not worth looking elsewhere. Having also had the misfortune to have to make a claim for a dislocated shoulder when skiing in Austria, making a claim for this on my return to the UK, it was dealt with quickly and efficiently without any issues. Definitely would recommend their easy to use website, and… Read Full Review

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★★★★★

“very competitive”

Written on: 16/09/2014 by 431Chandler (1 review written)

we are in the process of renewing our annual holiday insurance which will be with Atlas as they are professional and competitive. We originally started using Atlas after our son had had a very good quote for a trip to the far east… Read Full Review

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★★★★★

“Super Smashing Great!”

Written on: 15/09/2014 by Houstont1974 (1 review written)

I have booked my travel insurance with Atlas for many years now. I have found that Atlas offers the most comprehensive cover at an affordable price. I know that Im fully covered with Atlas as the only time Ive made a claim the service was immpecable. Atlas has a really simple online booking service and cover is immediatley available with documents sent electronically (at no additional expense). That way if you are like me and you leave these things till the last minute you can still make… Read Full Review

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★★★★★

“Easy and uncomplicated!”

Written on: 15/09/2014 by FinnLarsen (1 review written)

I did not know about Atlas Direct Holiday Insurance but was offered a not pricey overall cover after booking a car rental. The process was very easy to understand, the bookable options structured and detailed; I am definitely going to use the same product again for upcoming travels!… Read Full Review

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