Atlas Travel Insurance Reviews

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Average rating for this product is: 1 out of 5

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Average Ratings for Atlas Travel Insurance

  • Value for Money1.3 stars
  • Reviewer Ratings1.1 stars
  • Overall Rating1 stars

10 Reviews For Atlas Travel Insurance

  • Guest 21st Aug 2009

    Reviewer rating: 1 stars


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    Atlas travel insurence was recommended to me by a friend, this friend had purchased this insurance in the past, but never had to claim.
    I found the web site straight forward at first, but then alarm bells started to ring when I could not get in touch with them to ask a question, also I opted to have my policy emailed to me instead of posting, yet they sent it to me by post charging me an extra £1 for the priviledge, changing my payment without my consent.
    I also called the medical declaration number, where I was being charges almost £10 extra for a condition that has been managed for several years without medication.
    I read the reviews on this site, that concreted my decision to cancel.
    When I called Atlas with my complaint I found the assistant abrupt and unhelpful.

  • Guest 27th Jul 2009

    Reviewer rating: 1 stars


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    Atlas Travel Insurance premium for existing medical conditions has gone through the roof - was negligible last year - this year over £100 - I don't think so!!!

  • richardloader 27th Jan 2009

    Reviewer rating: 0 stars


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    Web based - appeared straightforward at time of booking. Costly 0871 numbers for reporting existing medical condition and much costly menu listening. Confusion about the right number for contacting Atlas rather than Core or Dogtag (whatever they might be). I wouldn't dream of using Atlas again because of the difficulty I had in contacting them...and having to pay premium rate for the pleasure of what I felt was disappointing service.

  • happyhours 21st May 2008

    Reviewer rating: 0 stars


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    They utilise highly expensive 0871 numbers for health screening regarding existing medical conditions. Long messages. Long periods on hold whilst CHECKING DETAILS!!! (More than once!!!)I emailed them for advice regarding a heart attack and pending surgery scheduled for two months time, hoping to go on holiday for a couple of weeks whilst waiting. SURGEON had informed me that I would be OK as medication was well controlling my condition.They replied requesting me to call an 0871 number and obt ...

  • roman100 11th Dec 2007

    Reviewer rating: 4.5 stars


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    I generally find Atlas customer service and employees very efficient and professional

    I will recommend Atlas Direct very highly.

  • kingswinford05 9th Jul 2007

    Reviewer rating: 0 stars


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    I took out an annual multi-trip policy with Atlas Travel.

    My girlfriend had her bag stolen on the second day of our two week holiday in Calella, Costa Brava. In the bag was €100, our hotel keys and various other items of value, including a new purse, sunglasses and some clothing.
    We had to make two visits to the police station by taxi to report the crime.

    This was my girlfriend's first holiday without her parents. Her grandparents had bought her some of the things that were stolen as pre ...

  • unhappycamper12 6th Dec 2006

    Reviewer rating: 0 stars


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    Do not even think about insurance from www.atlas-club.com.au because although you'll pay them, you'll not actually get any coverage.

  • fredmoss2 22nd Jul 2006

    Reviewer rating: 0 stars


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    Insurance with Atlas Travel is pointless. Should you need to claim, forget it. They drag out the procedure in the hope you will go away. If you persist you must be prepared to give up normal life whilst you deal with them. They counter every letter with nonsensical requirements trying to wear you down. I have had insurance with them over many years without claim, but they just won't pay out. My advice? Save your money.

  • alder30 14th Apr 2006

    Reviewer rating: 3 stars


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    Be aware that Atlas Travel Insurance will charge you £1.00 to post documents out, and a further £1.00 if you pay by credit or debit card.
    I don't know how else you would pay your premium over the net other than by card!!

  • lizrmmcmillan Rank: Lance Corporal 28th Feb 2006

    Reviewer rating: 1 stars


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    I unfortunately had to cancel my holiday due to the sudden death of my dear Mum. I sent Atlas Travel Insurance all necessary documents,tickets and death certificate. They lost the invoice. Then even though the Dr filled out a medical certificate, I was later asked to get a letter from him. This meant he had to send for her records again. This caused me a lot of heartache. I contacted the Ombudsman and I beleive this is why my claim is now settled.