Woolwich Mortgages Reviews - www.woolwich.co.uk

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Latest Reviews

★★★★★

“Excellent mortgage options & a smooth process”

Written on: 23/06/2016 by amirfk (3 reviews written)

We have finally managed through a broker to take out the best mortgage possible from Barclays / Woolwich at a very competitive rate. The journey was absolutely perfect as I was kept informed about the progress and finally completed today. Thank you Barclays for helping us buy our dream home. Fantastic service!!… Read Full Review

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★☆☆☆☆

“Negligent incompetents! ”

Written on: 17/06/2016 by 1994Silva (1 review written)

Straightforward remortgage to buy a house. Initial mortgage offer made 2 months ago. Weeks late now in completing thanks to the utterly unprofessional behaviour of the mortgage and so-called 'completion' team in Mumbai. I'm chasing, my solicitor is chasing, my mortgage broker is chasing all to no avail. Barclays couldn't care less, and my vendors have run out of patience and are about to pull out. Never ever bother to try to get a mortgage from these woefully inadequate people - way too… Read Full Review

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★☆☆☆☆

“Woolwich do not understand BTL”

Written on: 30/05/2016 by Zalvadora (1 review written)

My BTL business model is to buy run down properties, turn them into nice homes and rent them out. I have an excellent credit rating and have never had any issues getting a mortgage. Tempted by Barclays "Great Escape" offer, I applied to remortgage a property to release some equity to buy another property. Barclays mortgage arm is the Woolwich, and they sent a surveyor round from Countrywide. The surveyor reported an issue that was not highlighted by my previous lender and will not be difficult… Read Full Review

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★☆☆☆☆

“Slow to respond”

Written on: 25/05/2016 by KennedyKendall (1 review written)

The re-mortgage process took 2 months to complete, which saw me incur extra charges on my old mortgage account. They quoted £35 for a transfer fee, then charged £37.50. They failed to get an accurate redemption statement which meant I had to pay some back - that comes off my 5% repayment allowance per year. I had to go through a frustrating automated service and ended up with someone in India who spent 10 mins following a script in order before answering my question. Extremely disappointing… Read Full Review

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★☆☆☆☆

“Poor Communication”

Written on: 19/04/2016 by wishiwashi (1 review written)

I have never known a mortgage to take so long to sort out. I decided today to look up what others were saying about Woolwich. It was no surprise that they have many disgruntled customers. They may have good deals but communication is poor. I applied for a mortgage on 3rd of December 2015 and went down the telephone interview route. All seemed good, sorted within a week, but then I heard nothing I phoned up, and after being transferred through number of auto messages, I was told that I hadn't… Read Full Review

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★☆☆☆☆

“Painful! no money in the account”

Written on: 31/03/2016 by Flanagan1976 (1 review written)

The mortgage team is by far the worst. After all processes were completed in record time, the money was supposed to be reflected int eh solicitors account which the solicitor never got the 4 days easter holidays was a big pain. We are still struggling to figure out where ht emoney is! what a waste! and their call center takes abt 40 mins to get through! They blamed the solicitor but they inturn blamed the solicitor that they never answered calls or responded to notifications. What a… Read Full Review

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★☆☆☆☆

“The worst experience ever”

Written on: 19/03/2016 by ebcsk (1 review written)

We were in the process of taking out a buy to let mortgage on a studio apartment. We've gone through the application and the usual pain of providing loads of personal details. They have requested an additional paperwork as one of the applicant was self-employed. We provided the information to them within 30 mins however it has taken them days to review and confirm if it's sufficient. Our broker at this point made a complaint as she was just not getting anywhere with them. Finally, they… Read Full Review

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★★★★★

“Very smooth. ”

Written on: 13/03/2016 by Amiyah492 (1 review written)

Having read the reviews on here after applying to Barclays I was really concerned about the whole process. However I've had a great experience with them to be fair. I applied over the phone and have just been approved with the mortgage offer in the post. All done and dusted within 14 days. Perhaps I've just been lucky. I made sure all finances were tidy and in order before applying and checked my credit score, which was 999 out of 999 with experian. Feel really sorry for all you guys who've… Read Full Review

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★☆☆☆☆

“what a bunch of liars. ”

Written on: 10/03/2016

the stress which these lenders did for me and my family is unforgivable. … Read Full Review

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★☆☆☆☆

“It felt like being attacked by a nasty MONSTER”

Written on: 08/03/2016 by lice444 (1 review written)

Be aware everyone Woolwich Mortgage from Barclays will provide you the worst time of your life. They will make you wait for 1 month and then give you the bad news. They will check the last 6 years of your credit history. If you have a few delayed credit card payments in the last 6 years forget it... they won't give you anything… Read Full Review

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★☆☆☆☆

“Unprofessional, useless and waste of time”

Written on: 18/02/2016 by ylPotter233 (1 review written)

Having been banking with them for over 20 years now, I foolishly decided to go to 'my bank' for a BTL re-mortgage fixed product - which most financial institutions see it as a pretty simple 'transaction'. It has now been three months and yet I have no mortgage offer. My experience of these shoddy 'mortgage advisors/experts' has been absolutely horrendous. My list of complaint is endless but to give you a gist of what I have endured in the last three months: they lost paper work (deed papers to… Read Full Review

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Pinx16's Comment

Written on: 18/02/2016

Woolwich Mortgages is offered through Barclays - please note this review is about BARCLAYS BANK AND Woolwich Mortgages (which everyone knows is offered) through BARCLAYS BANK.

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★☆☆☆☆

“Absolutely Auwful!”

Written on: 12/02/2016 by fsm1 (1 review written)

Trying to settle mortgage following the death of my husband an absolute nightmare and while other companies have been helpful and compassionate the Woolwich just seem to want to put obstacles in your way. Their call centre is probably the worst I have ever come across and there have been a few! If it is frustrating talking to the machine to try and get to the right department it is even more frustrating when you finally get to speak to an operator - what part of I don't have a fax is difficult… Read Full Review

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★☆☆☆☆

“Dreadful Company. ”

Written on: 25/01/2016 by KadynSharpe411 (1 review written)

We filled in the forms totally correctly. We were due to complete on the Friday; on the Wednesday our solicitor went to draw down the funds but they refused to release them as a new condition suddenly appeared which we could not meet so we were unable to complete. It is impossible to find anyone knowledgeable to speak with, even our solicitor could find no one to speak with in their legal department. Eventually our broker used her contact and the problem was sorted and we completed three weeks… Read Full Review

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★☆☆☆☆

“The worst company we ever encountered ”

Written on: 21/12/2015 by Cristinabudden (1 review written)

We ended our last mortgage with Nationwide and decided to go with Barclays because they offered a good deal. What a mistake! We are now selling our house and buying a cheaper one but the whole process is being jeopardise by Woolwich. They are disorganised and incompetents. They loose papers we send them, don't seem to communicate between them about your process, keep asking for different things when you speak to someone different from your previous call and are very slow to return calls. We are… Read Full Review

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★☆☆☆☆

“The worst company I have ever dealt with”

Written on: 08/12/2015 by Honestreviewer33 (1 review written)

Trying to port a mortgage was the biggest nightmare ive ever had in the end I had to pay £3000 in exit fees to get away from their terrible service or face losing the house I was buying. I would recommend everyone to stay well away they just lie, palm you off and don't have enough staff to do the job . By far the worst company I have ever used… Read Full Review

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Cristinabudden's Response to Honestreviewer33's Review

Written on: 21/12/2015

We are going through a very similar situation. They are useless. Asked by the line manager for a piece of paper that was already sent to them a week ago and copied in an email to him. Now being told they lost it. We have been calling them almost everyday in the last month and are about to loose our buyers for the delay in the selling process thanks to Woolwich. Very disorganised and incompetent!

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★★★★★

“Experience not as other Reviews”

Written on: 05/11/2015 by roggyman (1 review written)

OK, I have read many reviews and have suffered sleepless nights due to the worry they bring, Woolwich seem like a bunch, based on this website.......... However (luckily ?) our experience has been completely different and in fact enjoyable, efficient and fantastic if I'm honest. We set up an appointment 5 weeks ago IN BRANCH, did our own research on rates, credit files and how much LTV we though was right for us (ie keep a fair chunk of savings rather than put all down as deposit). My credit… Read Full Review

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★☆☆☆☆

“hideous experience”

Written on: 22/06/2015 by 146Davidson (1 review written)

Having been with the for over 25 years we wanted to reduce our mortgage and downsize to a cheaper propoerty. The hoops we have been through and still dont have an offer ... calling their call centre is tortuous - on hold (awful depressing music) for 20 / 30 minutes at a time - can't find documents previous operator confirmed had been received, no can't speak to the underwriter who leaves at 5 daily, call centres repeating the same questions and not listening to the answers, takes 24 hours for a… Read Full Review

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★☆☆☆☆

“Disgusting service and a bunch of liars”

Written on: 03/06/2015 by Ortizny244 (1 review written)

Had DIP on 8th May with Woolwich mortgage advisor and went through no problem, took all paperwork with us including a print out of experian reports. Sold our property and were looking to port existing amount onto new property. My buyers had their mortgage appointment on the same day as we saw the Woolwich advisor and they had their valuation done at end of May, my valuation was never done and when enquired after numerous phone calls and emails to my advisor in branch was finally told today that… Read Full Review

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★☆☆☆☆

“Avoid... Absolutely awful service”

Written on: 17/04/2015 by JillianSimmons494 (1 review written)

Terrible, terrible, terrible. Awful service. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Awful Awful Awful”

Written on: 16/04/2015 by faMunn173 (1 review written)

I'm only at mortgage offer stage, but my whole experience has been dreadful. They said they had all the documents they needed, then they said they didn't receive them, then they asked them to be sent again, which they were, then they said they hadn't received them, then they said they had. Then they asked for more information. Then they did the valuation, and spent my money, before having all the information they said they needed. Eventually they made the offer, 7 days later I am still yet… Read Full Review

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