Woolwich Mortgages Reviews - www.woolwich.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
161
10% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Woolwich Mortgages www.woolwich.co.uk - Ask a question now

Media Gallery for Woolwich Mortgages www.woolwich.co.uk

Woolwich Mortgages www.woolwich.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Avoid... Absolutely awful service”

Written on: 17/04/2015 by JillianSimmons494 (1 review written)

Terrible, terrible, terrible. Awful service. Avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful Awful Awful”

Written on: 16/04/2015 by faMunn173 (1 review written)

I'm only at mortgage offer stage, but my whole experience has been dreadful. They said they had all the documents they needed, then they said they didn't receive them, then they asked them to be sent again, which they were, then they said they hadn't received them, then they said they had. Then they asked for more information. Then they did the valuation, and spent my money, before having all the information they said they needed. Eventually they made the offer, 7 days later I am still yet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BARCLAYS WOOLWICH MORTGAGE NIGHTMARE”

Written on: 12/02/2015 by audioslim (2 reviews written)

I duly put the house up for sale (unfortunately with an agent/contract with 'Able Willing etc clause') and a few months later (after the initial DIP had expired) we agreed a sale and I found a property I wished to buy. Again for a second time I went through the decision in principle process and again was accepted. Completed/Signed all the forms and returned them to Barclay's. Barclay's then passed application through to the underwriters and the application was declined. The application was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Audioslim's Response to audioslim's Review

Written on: 12/02/2015

I appear not to be able to edit my review and have lost the first few lines, which are...

'Following separation from my Partner I approached my mortgage company Barclays about either A) Buying her out or B) Seeing how much they would lend me. I had an agreement in principle and could choose either option. I decided that we would sell the house and move on'

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“If you want a mortgage from liars go for a woolwich...”

Written on: 08/02/2015 by SKSb (1 review written)

If you want a mortgage from liars go for a woolwich mortgage. If you want to be charged £28 for a 'missed payment' even though your payment was in the account on the same working day choose woolwich mortgages. If you then want to be told TWICE on the phone they will waive that charge .......then MANY YEARS later when the final mortgage payment is due tell you they have 'no record' to indicate it was waived and you owe them money choose woolwich mortgages. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Customer Service ”

Written on: 01/02/2015 by Alivia377 (1 review written)

I have banked with Barclays for a few years and decided to give them ago for my mortgage application rather than go for a broker. I was worried after reading the reviews, however I have found I have received outstanding service. The in branch advisors were polite, courteous and always on hand if I had any questions or needed advice. I found the Barclays track it system useful to see the stage of my application and felt I was well informed through the process. I even had a courtesy call after… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Utter disgrace”

Written on: 26/12/2014 by AadenSimpson299 (1 review written)

I don't usually believe the reviews I see but my recent experience with Woolwich proved that people on here were right, they're shambles. Applied for a mortgage and it took over 8 weeks for them to come up with queries. I have a 100 percent credit history and have been a Barclays customer for years. My mortgage brokers were chasing them non-stop and Woolwich never got back to them, they requested 1 piece of information at a time and took weeks processing it until chased up again. They refused… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Glosbluebell's Comment

Written on: 14/01/2015

I have had exactly the same experience having gone through over two months of hours and hours of phone calls and repeated journeys to a local branch,of being passed from person to person, individual pieces of paperwork requested at a time and strange questions asked. I already have a mortgage with them and thought it would be better to stay. The new mortgage would be lower, I have never missed a payment and have excellent credit score. However, they have now turned me down and I'm supposed to move in 4 weeks. Thanks a lot! All accounts with Barclays will now be closed as they are a shambles.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Can't fault the service received :)”

Written on: 18/11/2014 by 186McCollum (1 review written)

I was reading these reviews last night bricking myself that we had made the wrong decision choosing The Woolwich! Our story is five weeks ago we started our application with Nationwide who made the whole process ridiculous. They would process one piece of paperwork a day and if this threw up a query instead of calling us for an answer to the question, we would then go back in the pile and have to wait another 24 hours to get looked at again. With Nationwide we got nowhere so our independent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid”

Written on: 10/11/2014 by Lailah98 (1 review written)

Very disappointed with Woolwich. Unsure if other banks are the same. They promise the earth but deliver poor customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mich09's Comment

Written on: 07/02/2015

Totally agree 100%

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“AWFULL AWFULL AWFULL!!!”

Written on: 05/11/2014 by patience30 (1 review written)

The most ignorant service I've ever used. They sent my aplication ,and next day money for morgage fee and survey has been taken from my account, then 3 weeks later I found out that my aplication is not accepted yet. How the hell they can charge me for morgage fee while i have no morgage accepted yet? And yet nobody bothered to inform me that they hold that aplication cause they want more documents, they've just taken money and went quiet. I was calmly waiting for solicitors move and then… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Still hoping!”

Written on: 30/10/2014 by Davidsonrg57 (1 review written)

I got an AIP on July 17th. All the legal side has been sorted out. Over 3 months later, I am still waiting for my mtg offer. I have to vacate my rented house on 7th November. Mtg advsr has been chasing them, but says they do not understand what he's talking about. This was supposed to be reviewed and offered last Fri. It wasn't. They then said Tues. My advsr requested that it be escalated, but he doesn't work Mondays so obviously, the world stops turning for the day. My massive concern is that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nh12's Comment

Written on: 02/12/2014

Hi, did you actually got your offer? its been 1.5 months and they still coming up with inquiries. I am worried I'll lose the property I am buying.

Thank you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Customer service is terrible”

Written on: 25/09/2014 by 1989Schmidt (1 review written)

I was previously with ING who were absolutely brilliant and they got taken over by Barclays- Have been into branches to schedule an appt and it has been 3 weeks and counting and nobody has got back to me. They have only got back to me to quote me for home and car insurance which i have not asked for. Called numerous times and have been passed over only to be told they have technical issues! I will be moving mortgage as soon as i can… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Outstanding Service and Speed”

Written on: 23/09/2014 by bagwell2588 (2 reviews written)

Having been let down quite severely by Nationwide Mortgages, our broker was able to find us a better deal through Woolwich (things happen for a reason as they say…). Firstly, Woolwich accept scanned documentation which was perfect for us as we work full time. We were able to submit document via email to our broker who received verification from Woolwich almost immediately. We were also provided with a login to Barclays online “Track It” system where we could see the status of our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 07/09/2014 by AudreyFallon (1 review written)

First let me tell you that I am a fully qualified mortgage advisor and have worked independent up to 16 months ago. Having initially taken out a mortgage in 2003 with thd Woolwich, I applied for a further advance, I owe £80000 on a house which they valued at £220000 after initially telling me I wouldn't need a survey so it was less than 40% LTV and I wanted to borrow an extra £15000 so still 40 odd % LTV. My wife is a foster carer and they said they needed only bank statements to verify her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“sham mortgages”

Written on: 19/08/2014 by anthony.hebblethwaitesmith (1 review written)

Ridiculously terrible service, mortgage was arranged survey came back and then they would not lend at all. And that was the end of that, no retainer, no arguing or re-evaluation case closed. Mortgage advisor was clueless and more or less lied to keep our hopes up. No communication at all and their trackit online service never updated from day one. We decided to go with another lender which we could of done if someone actually knew what was going on. AVOID AT ALL COSTS. We had only 56%ltv so I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Anniemcm's Response to anthony.hebblethwaitesmith's Review

Written on: 01/09/2014

Who did you go with? Thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“6 weeks and counting...”

Written on: 15/08/2014 by Martinez128 (1 review written)

Made initial application on 8 July still waiting. Provided all information immediately have a large depoist and small loan to value and excellent credit rating, no debts CCJ's etc. I really do not know what is taking so long. Recommended via a broker and have been chasing on a daily basis. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Waste of time ”

Written on: 01/08/2014 by Stuartsd464 (1 review written)

Hardcore sales people, have no had to deal with a salesman talking over me for a while, not 2 of their agents has the same information. Has to wait for more than a week and to take a day off to hear my second point of contact contradicting my first point of contact. Stay away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Customer Service experienced by a company!”

Written on: 26/07/2014 by Frazierll485 (1 review written)

The entire Mortgage Process has been terrible from start to finish. I have been lied to by call centre staff and promised things would be done which turn out to be false and find out staff haven't even actioned by requests. It's not right for the customer to be chasing up mistakes made by staff members. I also had to request to view my valuation report as I never received details on how to view this myself. There is lack of communication at ALL levels in this process and where the customer is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“How can they be so bad?”

Written on: 21/07/2014 by AbigayleBriggs (1 review written)

I have been trying to get an appointment with a mortgage specialist now for 3 months to discuss my mortgage and the rate. Every time you speak with the call centre you get a different story they have been completely thrown by the new regulations despite having been given 18 months notice of the changes. They are arrogant, they, at best, don't tell the truth and the staff appear to be poorly trained and are inefficient. If you don't have a mortgage with Woolwich mortgages you are very lucky - go… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“total living hell - the reviews are true!”

Written on: 21/07/2014 by 33Hackett (1 review written)

Avoid these clowns like the plague I am always sceptical about reviews and think people always find something to complain about.....on this occasion the reviews on here are true! I am currently experiencing a nightmare with Woolwich. My purchase is about to fall through and they don't care. Their call centre staff are useless and don't give clear information. Like so many other cases on here, I was told that my 6 week move date would not be a problem because I had all my documents ready… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Luluk's Comment

Written on: 18/08/2014

Hi. Did you get your offer through in the end? I've been waiting 6 weeks and still now news.....

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nh12's Comment

Written on: 02/12/2014

Hi, did you finally got your offer, its been 1.5 months and they're still coming with enquiries

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Painfully Heartbreakingly Slow!!!!”

Written on: 13/07/2014 by Clayqc207 (1 review written)

I wish I had listened to others! Truely awful experience. When taking the appointment with our adviser at Barclays, I had explained that we only had our offer excepted if we moved fast! The seller did have another cash offer so we needed to move in 6-8 week.) I was assured that there was no reason why the mortgage wouldnt be offered to meet the 8 week move in date. We were told to expect the valuation to be done 2 weeks after the signed paper work had been recieved. Of course they cant… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nh12's Comment

Written on: 02/12/2014

hi, did you finally got your offer? how long did it take? It has 1.5 months for me and they're still coming up with inquiries.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview