Written on: 07/09/2011
I applied for a Post Office loan because I wanted to buy a new car. I thought that the interest rate looked very reasonable and thought (foolishly) that it would be a nice, simple process. I filled out an online application form, got my reference number and that was it... Or so I thought. Over 2 weeks later and I haven't even had a decision, let alone the money I asked to borrow! I have called them on numerous occasions, first to check that they'd actually received my application (which… Read Full Review
Written on: 15/02/2011
totally unprofesional. filled out online application.
made 3 calls, when over a week later told i did not get the loan.
the loan was not for a huge amount, i have not ccjs etcand could have made the repayments easily.
but my main complaint was how unprofesional they seem to be, didnt even bother to respond or call me back. i understand its their money and they can lend to who they want to, but at least have the decency to respond so i can go elsewhere… Read Full Review
Written on: 10/12/2010
So much for "simply" having to fill in an application and finding out "within minutes" if your application has been accepted or not- i filled out the application,sent it, then at the end it said "we are unable to process your application at this time" so i contacted their helpline, gave the call handler my reference number, the call handler then said "we don't seem to have your application.The reference number you provided me with is for a shared loan and doesn't hold your details. We've been… Read Full Review
Written on: 26/05/2010
Having bid, and won a car on E-bay I immediatley applied for a personal loan on-line almost four weeks ago. Things started well, but soon I realised what a nightmare this 'easy' process was going to become.
My loan application was accepted at once, then I was forced to jump through hoops in order to progress it any further. The funds were due to be in my account days ago, but every time I phone them they tell me 'definatley tomorrow'.
Having 'stalled' and posponed the seller as long as… Read Full Review
Written on: 27/01/2010 by argus4u (1 review written)
As an existing customer when thier rate was as low as 5.8% I thought a top up load for a new car would be easy.How wrong I was its took 3 weeks so far and you get the same responce"Its at the underwriters" I really would not bother even trying.They have still not said YES I have the loan yet.Its all a game to them with sadly us "Joe Public" in the middle.so LEAVE WELL ALONE go eleswhere for finance… Read Full Review
Written on: 14/05/2009 by waxxy69 (1 review written)
i work for royal mail i have done for over 11 years ,i have no outstanding loans,never missed any payments on anything ,never had ccjs,i owe nothing on my credit cards and i saw a car i wish to buy so i contacted post office personal loans about a loan for 6000 pounds over 5 years,at first they said it was ok and theyll contact me back after 4 days of no calls i decided to call them ,the guy was rude and said we will not be giving you the loan at this time i asked why not as my credit is… Read Full Review
Written on: 08/01/2009 by lukeowen10 (1 review written)
I applied online 10 days ago for a secured personal flexible loan at 9.9%. They sent me an email on the day of my application, saying I would be contacted within 48 hours with a decision. Since then I have not heard from them. Everytime I call customer services, they say, "Sorry sir, your application is still with the underwriters, and there is no possible way of chasing it up with them."… Read Full Review
As rated by our community of reviewers
" I want to thank Zopa for such a quick result " Read More
" Dodgy practises. " Read More
" Excelent service,nice to do bussines with! " Read More
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Written by PeterReinhard
" All good " Read More