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Written on: 07/09/2011
I applied for a Post Office loan because I wanted to buy a new car. I thought that the interest rate looked very reasonable and thought (foolishly) that it would be a nice, simple process. I filled out an online application form, got my reference number and that was it... Or so I thought. Over 2 weeks later and I haven't even had a decision, let alone the money I asked to borrow! I have called them on numerous occasions, first to check that they'd actually received my application (which… Read Full Review
Written on: 15/02/2011
totally unprofesional. filled out online application.
made 3 calls, when over a week later told i did not get the loan.
the loan was not for a huge amount, i have not ccjs etcand could have made the repayments easily.
but my main complaint was how unprofesional they seem to be, didnt even bother to respond or call me back. i understand its their money and they can lend to who they want to, but at least have the decency to respond so i can go elsewhere… Read Full Review
Written on: 10/12/2010
So much for "simply" having to fill in an application and finding out "within minutes" if your application has been accepted or not- i filled out the application,sent it, then at the end it said "we are unable to process your application at this time" so i contacted their helpline, gave the call handler my reference number, the call handler then said "we don't seem to have your application.The reference number you provided me with is for a shared loan and doesn't hold your details. We've been… Read Full Review
Written on: 26/05/2010
Having bid, and won a car on E-bay I immediatley applied for a personal loan on-line almost four weeks ago. Things started well, but soon I realised what a nightmare this 'easy' process was going to become.
My loan application was accepted at once, then I was forced to jump through hoops in order to progress it any further. The funds were due to be in my account days ago, but every time I phone them they tell me 'definatley tomorrow'.
Having 'stalled' and posponed the seller as long as… Read Full Review
Written on: 27/01/2010 by argus4u (1 review written)
As an existing customer when thier rate was as low as 5.8% I thought a top up load for a new car would be easy.How wrong I was its took 3 weeks so far and you get the same responce"Its at the underwriters" I really would not bother even trying.They have still not said YES I have the loan yet.Its all a game to them with sadly us "Joe Public" in the middle.so LEAVE WELL ALONE go eleswhere for finance… Read Full Review
Written on: 14/05/2009 by waxxy69 (1 review written)
i work for royal mail i have done for over 11 years ,i have no outstanding loans,never missed any payments on anything ,never had ccjs,i owe nothing on my credit cards and i saw a car i wish to buy so i contacted post office personal loans about a loan for 6000 pounds over 5 years,at first they said it was ok and theyll contact me back after 4 days of no calls i decided to call them ,the guy was rude and said we will not be giving you the loan at this time i asked why not as my credit is… Read Full Review
Written on: 08/01/2009 by lukeowen10 (1 review written)
I applied online 10 days ago for a secured personal flexible loan at 9.9%. They sent me an email on the day of my application, saying I would be contacted within 48 hours with a decision. Since then I have not heard from them. Everytime I call customer services, they say, "Sorry sir, your application is still with the underwriters, and there is no possible way of chasing it up with them."… Read Full Review
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