Provident Personal Credit Reviews - www.providentpersonalcredit.com

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★★☆☆☆
1.9 / 5
29% of users recommend this
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  • Speed of Application

  • Customer Service

  • Value For Money

Media Gallery for Provident Personal Credit - www.providentpersonalcredit.com

Provident Personal Credit - www.providentpersonalcredit.com

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Latest Reviews

★☆☆☆☆

“Terrible ”

Written on: 14/08/2014 by Anderseneq67 (1 review written)

Had a provident loan due to a lot going on at home and needed to get a loan to help out with a situation, the loan was quick and easy then it goes down hill!! they charge you almost the same ammount of the loan in interest, they don't update your credit file, nobody knows what's going on just awfull!! I paid mine with regular payments each month to the head office via my debit card and often had an agent turn up on my doorstep and not actually knowing themselves why they are there just shouting… Read Full Review

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Stuffy1940's Comment

Written on: 16/08/2014

totally agree with your comment, have major issues with them at moment regarding payments by debit card? money going elsewhere etc paying more than actual loan so I totally agree with what you say

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★☆☆☆☆

“Disgusting Company and very inefficient.”

Written on: 21/07/2014

I had a loan with Provident and we kept up payments until we had to take out an IVA. They were included in it and for 4 yrs we got on with the IVA and kept our noses clean. Then the IVA finished as we paid it off with a lump payment which all creditors agreed to. Finally the IVA has terminated and a certificate of completion was issued. I went on my credit file through Experian and have only one creditor on there who has consistantly failed to get it updated or taken off. For 4 yrs Provident… Read Full Review

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★☆☆☆☆

“Private & Confidential = NOT”

Written on: 13/05/2014

Terrible service after having loans for some time with this company I found that my collectors partner had told people I knew details about my loans. When I questioned this with the company they pretty much refused to do anything about it stating that their collectors are contractors so Provident is not responsible for protecting my information, their contactor is. Absolute joke of a company, stay away at all costs… Read Full Review

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★☆☆☆☆

“Disgusting! ”

Written on: 25/01/2014

I took out a loan 5 years ago and I was paying off the loan on a weekly basis with an agent calling at the house. I moved house twice and got into a bit of difficulty but got back on track with the payments and the loan was paid off. I now have received a letter stating the original address I was living at when the loan was taken out, and it says I still owe £700! I was paying the agent outside the house a lot of the time and I wasn't getting the book signed so I have no record of the… Read Full Review

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Jojackman's Comment

Written on: 29/01/2014

can you tell me what area you are in! we are in the same situation! its a joke I am furious it seems the agent was sacked for gross misconduct! but they do not believe us!! they are wrong! we even had loans opened up at the address in names of people we didn't know who they were!!! they are vile company. they said they were reporting us to the police but we are doing this against them! I am so so cross. They even wanted to come to the house and I said no but arranged a meeting at the local CAB! they have accused me of being obstructive.

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Colinclut's Comment

Written on: 02/04/2014

i bet the agent was on the fiddle , loads have been sacked for being light fingered , I have seen it I worked for them !

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★☆☆☆☆

“very unhelpful company ”

Written on: 25/01/2014

I have taken out a loan with this company and as it was through a work colleague who decided he didn't have to give me a payment book he also never gave me a receipt so now. Provident are saying that I cannot prove I gave him the money next stage I'm considering is police investigation of agent and company be warned provident rules state that agent must give you a payment book I foolishly trusted my so called friend I will not be paying one penny to them… Read Full Review

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★☆☆☆☆

“do not use provident”

Written on: 28/11/2013 by scott91 (5 reviews written)

me and my partner applied for a loan a number of months ago and since then they have been roping us into more loans by saying if you take another loan out you will have such and such money in your pocket and you will be saving money which you not saving money aint your paying even more they are irresponsible lenders and charge very high interest rates… Read Full Review

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★☆☆☆☆

“Fail to call back when promised and "DON'T DO FLATS"”

Written on: 15/11/2013

Applied online on Monday with my full address (including flat number), received a call from a "manager" named Gemma who agreed to arrange for an agent to see me on Thursday at 1930 but would call to confirm. No callback received so I called and spoke to Ronnie who promised that Gemma would call back. No call back received, so again, I called them and this time spoke to Gemma again, "No problem", she said "Our agent Sadia will visit at 1930 on Thursday. Received a call from Sadia at 1730… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 04/11/2013

Don't use them, they are shocking We made an arrangement them 2yrs ago to pay monthly , we have had a about 4 different agents to collect, For 2 months now not one has come near the door we phoned the agent that's on the book she said she is no longer doing it. Not even been informed by provident, Had a phone call today to say we need to make a payment to stop it from going to the debt collector, my loan would nearly have been paid off if they kept up with the arrangement , AVOID them… Read Full Review

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★☆☆☆☆

“dodgy phone calls”

Written on: 25/10/2013

I had a call from them today from a man calling himself 'James' he informed he was from the inland revenue and then without checking to whom he was talking gave the name and address of a customer. Needless to say it was not me. He then continued to begin to discuss the debt. When he realised that he had made a major error he was quite angry at being caught out … Read Full Review

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★★★★★

“when in need”

Written on: 17/10/2013

Great for getting out of unexpected holes. Interest high, but your agent will explain the lenght and weekly payment To be made. The only thing I would say not fair is that in england and the north of ireland one can put loans together as one, while in eire our loans are taken out seperately. I think we should be allowed to do the same thing. I like the way that the agent comes to the house. In my case its handy for me and it means that I pay my agent every week. If you get into trouble… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 26/09/2013 by ctp260974 (1 review written)

contacted Provident on a Friday morning the agent in the call centre said some one would be in contact Monday or Tuesday NO ONE got in contact so I phoned back to my surprise they had no details of me calling in so gave my details again and am still waiting for an agent to contact me TWO WEEKS on absolute disgraceful and shocking customer service… Read Full Review

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★☆☆☆☆

“Irresponsible”

Written on: 23/09/2013

They treat their customers and agents with total disrespect.Pressure for sales results in customers being overloaded with debt.I have seen people on social welfare benefits with weekly payment rates of 200 euro.Mr Financial Regulator are you listening."Classy" divisional managers wear their long sleeve shirts all year round to hide their home made tattoos only it doesn't really work because these works of art still peep out the sleeve really top class.Total irresponsible lending happening In… Read Full Review

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★★☆☆☆

“i-.d ”

Written on: 18/09/2013 by missbee69 (1 review written)

I do not have photo I.d! What else can be accepted… Read Full Review

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★★★★☆

“Not had any problems until.....”

Written on: 21/08/2013

I've had a loan with them for the last 4yrs, never had a problem, changed agents with me 3 times but each has been lovely. I applied last wk for a further loan, said would be in touch with me & its now been nearly a wk, messages get left with the area manager but STILL not got back to me. I've told them urgent but still nothing. I wouldn't recommend to anybody else but ONLY because of the high interest rate… Read Full Review

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★★★★★

“very helpfull”

Written on: 19/08/2013 by katie32 (1 review written)

i had a loan with the provident very helpful I would recommend these to any one iv not had a problem and there very helpful. I applied on line and was called the next day and money in hand. everything explained to me in a friendly mannor very impressed, APR slightly high but hey if you carnt afford it don't have it… Read Full Review

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Colekids1124's Response to katie32's Review

Written on: 21/08/2013

I am doing this all online with the company. The only thing is they want me to send $190 for the Insurance and once th receive it they will transfer my money.

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★★★☆☆

“Hi this is the first time ive been involved with...”

Written on: 12/08/2013 by leanne2222 (1 review written)

Hi this is the first time ive been involved with provident havent had money yet but the lady turned up said she needed my signiture and would be back in 24 hours. Is this to give me money? Or is there other things first… Read Full Review

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★☆☆☆☆

“DO NOT USE PROVIDENT!”

Written on: 12/06/2013 by Charlottea1 (1 review written)

I have had the worst experience with Provident, i have now had to contact the financial ombudsman regarding Provident. Non stop problems, within 2 weeks i had 4 different agents call because they decided to change them and not notify me what day they would call. Then i made loan repayments by card over the phone and one payment has been "lost" on their system. So sent my bank statement in by email to prove payments and they wont reply. Got passed round from head office to customer relations to… Read Full Review

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★☆☆☆☆

“Interst rates are criminal and agent rude!”

Written on: 10/06/2013

My husband and I have had loans from Provident for nearly 2 years now and over those years we have moved and got into debt and needed their help. If we would have known what a trap this company was we never would have gone there. Each time we needed more money we had to start again but with more interest! we wer never explained this and now we are up to £420 a month and still have another year to go (we have paid a year already) Our agent is rude and does not answer her texts or phonecalls… Read Full Review

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★☆☆☆☆

“would never ever use again my husband and i used alot...”

Written on: 22/04/2013 by jackielewis (1 review written)

would never ever use again my husband and i used alot with no probs but when we moved and hubby lost his job i was forsed into takeing a loan for a very high amount by one off the mangers just so he could clear the ones we had even tho we were haveing probs payin. and now i have someone who ment to collect on a friday and 9/10 she turns up on a sunday well sod u ppl you either turn up when your ment to or dont get payed that week us ppl have a life to witch DOSE NOT INCOULD WAITING IN ALL… Read Full Review

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★★☆☆☆

“to much intrest”

Written on: 18/03/2013

took a loan right before my wedding as needed to pay off the reception venue so like £300i took and now i owe hundreds more on top of that and i am now struggling to pay it off but the agent wont take no for a answer they call several times a week ive also become unemployed recently so i dont have a steady income i feel pressured into paying with money i havent got they are awful people just avoid them because of the intrest costs even if ur desperate for the money do your self a favour your… Read Full Review

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Zoran007's Comment

Written on: 08/04/2014

Go bankrupt or set up an IVA, continue to make your payments until its sorted then sod em.

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