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Written on: 03/11/2012 by steve_adkins (3 reviews written)
Two weeks ago I tried to tell them that I waS buying another car, a Toyota Yaris 2009 TR VVTi. They would not accept that the car existed. I thought I had given them enough time, so called them today to say the change is happening Monday. Despite advance warning the car still does not exist in their world and I have to wait for their "engineers" to get out of bed on Monday and maybe they will have it sorted in 2 days. Guess what I will remember come renewal… Read Full Review
Written on: 01/04/2011
With their use of the HSBC brand I thought I could trust this insurer. I was ripped off from the start and had a terrible time getting them to accept the statement of my no claim bonus from Allianz, a reputable major insurer, and they inflated the premium price without good cause. I have just received their proposed renewal amount for '11-'12 of over 1,000 pound sent to me saying it would be charged automatically to my account if they didn't hear from me even though I had specified I did not… Read Full Review
Written on: 28/02/2011 by brandyb100 (1 review written)
We took out insurance with HSBC but had to switch vehicles mid-policy. They put the insurance up an enormous amount and because we would have been charged a cancellation fee of £700 we basially had no option but to put up with the massively increased premium until the end of the 12-month term. Yes, the car IS more expensive to ensure but the premium tripled to £2,800 - ridiculous!
Not only that but the customer service advisers on the phone were rude and unhelpful. The fact that two of the… Read Full Review
Written on: 10/02/2011 by scrapmetal (1 review written)
worst ever car insurance company ever,NEVER WASTE YOUR MONEY OR TIME WITH HSBC,CUSTOMER SERVICE AWFULL,UNDERWRITERS EVEN WORSE,FULLY COMPREHENSIVE AND INTITLED CURTESY CAR THEY TOLD ME NOOOOOOOOOOO,A MONTH LATE THEY SAID THEY MADE A MISTAKE AND I SHOULD OF RECIVED 1,,HOURS ON THE PHONE WITH PROMISES OF RING BACKS BUT NONE, BT WAS WELL HAPPY WITH MY BILL THE LAST 2 MONTHS,MAYBE HSBC GOT A CONTRACT WITH THEM ,,NOT ENUF SPACE TO TELL EVERYTHING SO IN IN 3 WORDS DONT USE HSBC… Read Full Review
Written on: 17/01/2011
i made a claim in march 2010 which was the other drivers fault and had a nightmare trying to get it resolved, mainly due to the COOPERATIVE delaying , stalling and being useless. Eventually i received a cheque in full after going through HSBC COMPLAINTS DEPARTMENT. I therefore it was all sorted and resolved and thought nothing untill renewing (with a different company) which doesnt insist you pay fees even though you have no car or charge £40 every time you change details. I now have been told… Read Full Review
Written on: 28/12/2010
I have been insured with HSBC for 2 years and have had to go to the ombudsmen to resolve one issue. I had to insure with them the second time around as due to their errors on my policy they gave the cheapest quote. The call centre staff ( majority of not all) have a condesending tone no matter how polite and nice I have been with them. They talk over you and then ask you to let them finish. I would give them no stars at all and would advise no matter how cheap steer well cleared as the… Read Full Review
Written on: 22/12/2010
HSBC car insurance is really a nightmare. I just cancelled the contract. They charged me 195 pounds for the cancellation. I can't accept that they just changed my policy and increase the price without my agreement. Even the 195 pounds cancellation fee are defined by them without any discussion… Read Full Review
Written on: 07/12/2010
They are slow, do not support the customer and are not value for money. Avoid where possible. I made a claim in May 2008 and it still has not been resolved. Liability has been agreed with the other party's representative on a 100% basis and the underwriter will not clear my details so I do not have to pay insurance rates as though it is still outstanding so I am paying £1700 instead of the £600!!!… Read Full Review
Written on: 08/11/2010
I verbally asked them not to renew a car Insurance policy. I stopped the direct debit. They took the renewal premium from my debit card (used for a deposit the previous year) without my permission. This took my account to overdrawn and incurred charges.They will only refund all my money when I have sent them proof the car is insured elsewhere, will make no comment on their action of taking funds without permission, and despite twice saying they probably would pay my bank charges, they have now… Read Full Review
Written on: 21/09/2010
After making phone calls to them every day for 2 week since I reported the accident I just found that their garage in not available to repair my car until November. Even I made a complaint about how they have been handling my claim, customer service is not helpful at all.
HSBC has got big name value but their value is nothing.
It is the worst Insurer.
Never again… Read Full Review
Written on: 09/03/2010
HSBC Insurance is the worst insurance company to go for! Do not choose them! I have read the reviews and i can relate to each person and statement.
Someone hit into the back of my car and even admitted liability to both insurance companies involved. My car got written off and i was offered a stupid amount and when disputed this and provided evidence was declined an increase, as a company as the accident was not my fault HSBC should have fighted for me to get an increase or at least tried… Read Full Review
Written on: 02/03/2010
this was one of the worst experiance of my life.do not get car insurance from hsbc.it all started with a guy driving in to me with only minor damage to both cars.whilst the guy was driving the wrong way down a oneway street i made a non fault claim.the third party denied this at the time.so was dealt with as a fault claim on my insurance until it was settled.my car cost 400 and over 2mnths to fix and still was not right after the third time of recieving it.they tried to say it was damaged in a… Read Full Review
Written on: 27/02/2010
Stay far away from this HSBC insurance
I'm driving almost 20yrs in this country & this the worst ever car insurance experience I've had and also this the worst ever experience in my whole life (I'm 51yrs old).
I would NOT EVEN RECOMMEND TO MY ENAMY
Third class service from start to finish
… Read Full Review
Written on: 04/02/2010
Im not with them but they have witheld a exepnse claim through my insurer of expenses when their customer inflicted damages on me, this was settled 12 months later. It has now been 18 months for my exepnse claim and I can't get a reply from ringing them, emailing them and when I did evetually get through they denied knowledge of the expense claim which has since been blanked, me and my insurer are just about to take HSBC to small claims court, utterly terrible service and beyond belief they… Read Full Review
Written on: 01/02/2010
the worst i have ever had to deal with they fob u off ,never seem to get through to the same department then a different phone number than be for,a person from independant company phoned that they were coming to look at damage to car when it was already at garage when asked which one i didnt know they were not told where car was,through this i lost my place in queue , about two weeks later they have said its been looked at 10 days have not heard anything after i complained they said i would be… Read Full Review
Written on: 23/01/2010
I am thoroughly disgusted with this service. I believe Corinthian was taken over by HSBC. I had an accident on 27/7/09 which was seen to be my fault and put in my claim. They valued my car at 1300.00 which I have argued as even car dealers value is 2000.00-2200.00. They after 6 months, and my chasing,advised a mistake had been made and increased offer to 1700.00. In Nov 09 I received a letter from the 3rd party threatening of Court proceedings against me as HSBC had not replied to their claim… Read Full Review
Written on: 22/01/2010
HSBC is the worst insurance company I have ever used. Someone reversed into me in a car park when I had my handbrake on and I sounded my horn to prompt the 3rd party to stop reversing. This happened in March 2009, 10 months on I am still waiting for my car to be repaired as they have been unable to contact the 3rd party's insurance company and establish liability!!
The customer service is none existent, they have contacted me once to acknowledge my claim and since then I have had to contact… Read Full Review
Written on: 26/12/2009
HSBC Car Insurance
I would like to inform you about my story, about a year ago ......a buss driver almost hit my car and I felt am being a good citizen and informed HSBC that I will check my car in the morning just incase and log this as info only
There was no accident involve, a year from now ....with my no claim b, they telling me that i have made a claim and there is nothing i can do about it .....extremely bad customer service.....they keep telling to not call them again and that they… Read Full Review
Written on: 15/11/2009 by sebcat101 (1 review written)
My car was stolen in a burglary 8 weeks ago and I am still waiting for an offer for a replacement vehicle. Apart from the unreasonable delays I have found the staff questioning overly challenging and at times almost theatening. The way this claim has been handled has added significantly to the trauma of being burgled… Read Full Review
As rated by real users
" Excellent Customer Service! " Read More
" Find another insurer do not use this company " Read More
" A(mazing) Plan Insurance - The Best In The Business!!! " Read More
" Not a company to be trusted!!! " Read More
" Dreadful service " Read More
Written by Lexxy1952