HSBC Car Insurance Reviews

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1.1 stars
Average rating for this product is: 1.1 out of 5

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Average Ratings for HSBC Car Insurance

  • Customer Service1 stars
  • Value for Money1.5 stars
  • Overall rating1.1 stars

20 Reviews For HSBC Car Insurance

  • sebcat101 15th Nov 2009

    Reviewer rating: 1 stars


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    My car was stolen in a burglary 8 weeks ago and I am still waiting for an offer for a replacement vehicle. Apart from the unreasonable delays I have found the staff questioning overly challenging and at times almost theatening. The way this claim has been handled has added significantly to the trauma of being burgled.

  • Guest 4th Nov 2009

    Reviewer rating: 1 stars


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    usless if you have an accident

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    Appalling - in a word. I was insured with dial direct (underwritten by HSBC) for 9 years. When my car was stolen in a burglary June I thought they would act promptly in view of my loyalty and that I had until then never made a claim. It took til November to get a no from them, their reason being because they didn't steal the keys. An absolute insult, they treat the victims of crime as the perpetrators of crime.

  • Guest 12th Oct 2009

    Reviewer rating: 1 stars


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    Possibly the worst experience I have ever had with any customer relations / claims department ever - After around 6 months we are still trying to get the claim paid - The call centre is rubbish the staff unhelpful beyond imagination and feedback on the claim process non existent - Im at the point now of accepting the loss just to avoid dealing with them again . Total catastrophe of a company - Its suprising because HSBC banking division is extremeley effective and has very high standards - I adv ...

  • Guest 3rd Oct 2009

    Reviewer rating: 1 stars


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    HSBC Car insurance
    Negative
    Poor quality of service - does not respond telephone, very difficult to contact over the weekend (24/7 number),they promise but never called back, no transparency, does not address issues, does not give response in time about what they will do.
    Positive
    It was cheaper that other car insurance companies

    full story
    I had a car insurance with HSBC. After I had an accident (not at my fault), in another country in Europe (that was covered by my policy) I found extremely d ...

  • Guest 4th Sep 2009

    Reviewer rating: 1 stars


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    Started as I am a HSBC premier customer and they promised to beat price of my renewal by at least 10%. THink HSBC are an extreamly good personal banking company. All fine to start with until 15days after started cover (14 day money back cancellation) when they started asking for all sorts of details from my last company or they would remove my discount price making their policy more than double the price of anyone else. They wanted copy of renewl notice including price, cover type, no claims, bo ...

  • Guest 24th Aug 2009

    Reviewer rating: 1 stars


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    Absolutely disgusting. After being hit by a driver going through a red light who then failed to stop, I was left with a written off car and the claim on my policy. HSBC were disgraceful. Firstly you can never get hold of anybody on the phone, secondly they never call you back when they say they will. Because the accident occurred over xmas and they had no courtesy cars left I was lied to and told I was not entitled to one, it turns out after a formal complaint that I was. They tried to dedu ...

  • Guest 19th Aug 2009

    Reviewer rating: 1 stars


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    HSBC's approach to their customers and the service they provide is utterly dreadful. I have never been treated with such disregard by any company or corporation. Ever. It is their responsibility to provide an unrivalled service to keep customers from 'defecting' to its competitors. It's little wonder HSBC, not only as insurers, but as underwriters, are in little favour among so many reviews. Most of them bad. Really bad. My current claim (an 'own fault' incident) began a month ago, and I have es ...

  • Guest 28th Jul 2009

    Reviewer rating: 1 stars


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    worst experience by far! hsbc car insurance customer service is extremely poor, always put me on hold for ages and no answer. i paid a fortune on my phone calls when making my claim and after thousand calls they still said no claim was being raised! they don't even bother to ring you back when they promised to. i would never be with them again ever and i would warn other people be careful and think twice before taking out any insurance with hsbc car insurance.

  • eesiboo 13th Jul 2009

    Reviewer rating: 0 stars


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    HSBC Car Insurance has been appauling! 2 months after a bump we are still being ignored, have spent hours and hours on phone, no response to emails and now, they have taken car away and although they have said they are paying out .. we still haven't received anything and it is my partner's work vehicle, so we are left with no vehicle and no income and the left not knowing what the right is doing.

  • Guest 26th Jun 2009

    Reviewer rating: 0 stars


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    HSBC Car Insurance customer service has been diabolical.unhelpfulrudesarcasticgiving out incorrect informationTOTAL WASTE OF SPACE

  • Guest 4th Jun 2009

    Reviewer rating: 0 stars


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    Absolutely appalling customer service from HSBC Car Insurance. Made a very stressful situation after a car accident infinitely more stressful. Never kept us informed, calls cut off when been on hold for 15 mins at a time and generally unsympatetic and unsupportive. Have now filed formal complaint and will be pursuing with Ombudsman..and would certainly never use them again!!!

  • giedrys76 14th May 2009

    Reviewer rating: 0 stars


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    Terrible!I got the HSBC insurance, because it offered the lowest quote on confused.com.I was asked to show proof for no claims discount. Fine. I got the letters from my previous insurance companies and all the trouble startyed. I sent them all 3 letters, they did receive them.Resend. oh, the letter is not on letterhead paper. Resend. Oh, it says you "had insurance", but it does not say you"were the policy holder". Oh, we cannot see the date-it is right there on the letter! Oh, itsays no losses, ...

  • Guest 10th Apr 2009

    Reviewer rating: 0 stars


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    Every time i try to ring HSBC Car Insurance to make an adjustment they palm me off to differant departments and they aren't ever open, i have tried now 3 times but every time they come up with diff opening hours. I will never ever insure with them again, contacting hours

  • sroper 26th Jun 2008

    Reviewer rating: 1.5 stars


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    Will not insure my car with HSBC again. Slow in sorting my claim out. Never kept me informed of my claim progress. I had to do all the chasing.
    Only able to contact the Claims Dept via email. Kept on hold for very long time if trying to get through by phone.

  • Guest 22nd Mar 2008

    Reviewer rating: 0 stars


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    We had to claim with them. Minor damage resulted in our car being off the road for 6 months in an HSBC approved garage, our complaints passed from one person to the next, our phone calls cut off or not answered, culminating in us now discovering, upon trying to sell our car, that HSBC registered it as stolen at the time of the claim and never removed it from the stolen car register. Que another round of call centres, being hung up on, kept on hold for an hour etc etc - will we ever be able to s ...

  • rossnlynz 5th Mar 2008

    Reviewer rating: 0 stars


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    Everything about HSBC Car Insurance is bad, they pass you off to other folk, they don't help you and you will probably have to do it all yourself, had to get kindertons company to clean up the mess. Pity they don't do insurance

  • jsbluecow 26th Oct 2007

    Reviewer rating: 2.5 stars


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    Unfortunately they have so many different phone numbers for making claims it was very difficult to get in touch with them. Not only do they not have a freephone claims line, when I was waiting to talk to an operator after about 15 minutes they hung up on me and told me to ring back later. I rung back later and waited about 10 minutes to be told that the office was now closed. So much for a 24 hour claimline! Although HSBC are value for money, I do feel that an insurance company needs to be there ...

  • biancohelen Rank: Lance Corporal 5th Oct 2006

    Reviewer rating: 3.5 stars


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    I haven't had any problems with HSBC car insurance, and it is due to expire at the end of the month (October). I won't be renewing with them though, because the quote is a lot higher than a price by Peoples Choice have offered me.

  • Big Brother Fan Rank: Major 4th Aug 2005

    Reviewer rating: 4.5 stars


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    I'm a new driver and was desperately searching for a decent quote - some of the quotes I had been giver were literally shocking. Having banked with HSBC for the past few years I decided to give them a go and I'm glad I did. The quote I received was about £75 less than the others and it was very easy to set up.

    My insurance is coming up for renewal in a few months so I will update this review to let you know how I'm getting on. At the moment I haven't had to make a claim and I couldn't b ...

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