hsbc car insurance reviews | Watch This Item.

Average Ratings
Customer Service2.3/10 Based on 4 ratings
Value for Money3.4/10
Overall rating2.4/10
20% Recommended2 out of 10 Reviews
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10- HSBC Car Insurance Reviews

  • Full review by
    Guest.
    on 26th Jun 2009


    User Rating : 0
    Respect : 0

    Good Points: absolutely none

    Bad Points: everything

    General comments: HSBC Car Insurance customer service has been diabolical.unhelpfulrudesarcasticgiving out incorrect informationTOTAL WASTE OF SPACE
    Guest's review and ratings     | 22 words

  • Review by
    Guest.
    on 4th Jun 2009


    User Rating : 0
    Respect : 0

    Absolutely appalling customer service from HSBC Car Insurance. Made a very stressful situation after a car accident infinitely more stressful. Never kept us informed, calls cut off when been on hold for 15 mins at a time and generally unsympatetic and unsupportive. Have now filed formal complaint and will be pursuing with Ombudsman..and would certainly never use them again!!!
    Guest's full review     | 80 words

  • Review by
    giedrys76
    on 14th May 2009


    User Rating : 0
    Respect : 0

    Terrible!I got the HSBC insurance, because it offered the lowest quote on confused.com.I was asked to show proof for no claims discount. Fine. I got the letters from my previous insurance companies and all the trouble startyed. I sent them all 3 letters, they did receive them.Resend. oh, the letter is not on letterhead paper. Resend. Oh, it says you "had insurance", but it does not say you"were the policy holder". Oh, we cannot see the date-it is right there on the letter! Oh, itsays no losses, ...
    giedrys76's full review     | 134 words

  • Review by
    Guest.
    on 10th Apr 2009


    User Rating : 0
    Respect : 0

    Every time i try to ring HSBC Car Insurance to make an adjustment they palm me off to differant departments and they aren't ever open, i have tried now 3 times but every time they come up with diff opening hours. I will never ever insure with them again, contacting hours
    Guest's full review     | 50 words

  • Review by
    sroper
    on 26th Jun 2008


    User Rating : 3
    Respect : 0

    Will not insure my car with HSBC again. Slow in sorting my claim out. Never kept me informed of my claim progress. I had to do all the chasing. Only able to contact the Claims Dept via email. Kept on hold for very long time if trying to get through by phone.
    sroper's full review     | 52 words

  • Review by
    Guest.
    on 22nd Mar 2008


    User Rating : 0
    Respect : 0

    We had to claim with them. Minor damage resulted in our car being off the road for 6 months in an HSBC approved garage, our complaints passed from one person to the next, our phone calls cut off or not answered, culminating in us now discovering, upon trying to sell our car, that HSBC registered it as stolen at the time of the claim and never removed it from the stolen car register. Que another round of call centres, being hung up on, kept on hold for an hour etc etc - will we ever be able to s ...
    Guest's full review     | 111 words

  • Review by
    rossnlynz
    on 5th Mar 2008


    User Rating : 0
    Respect : 0

    Everything about HSBC Car Insurance is bad, they pass you off to other folk, they don't help you and you will probably have to do it all yourself, had to get kindertons company to clean up the mess. Pity they don't do insurance
    rossnlynz's full review     | 47 words

  • Review by
    jsbluecow
    on 26th Oct 2007


    User Rating : 5
    Respect : 0

    Unfortunately they have so many different phone numbers for making claims it was very difficult to get in touch with them. Not only do they not have a freephone claims line, when I was waiting to talk to an operator after about 15 minutes they hung up on me and told me to ring back later. I rung back later and waited about 10 minutes to be told that the office was now closed. So much for a 24 hour claimline! Although HSBC are value for money, I do feel that an insurance company needs to be there ...
    jsbluecow's full review     | 113 words

  • Review by
    biancohelen Rank: Lance Corporal
    on 5th Oct 2006


    User Rating : 7
    Respect : 0

    I haven't had any problems with HSBC car insurance, and it is due to expire at the end of the month (October). I won't be renewing with them though, because the quote is a lot higher than a price by Peoples Choice have offered me.
    biancohelen's full review     | 68 words

  • Review by
    Big Brother Fan Rank: Major
    on 4th Aug 2005


    User Rating : 9
    Respect : 0

    I'm a new driver and was desperately searching for a decent quote - some of the quotes I had been giver were literally shocking. Having banked with HSBC for the past few years I decided to give them a go and I'm glad I did. The quote I received was about £75 less than the others and it was very easy to set up. My insurance is coming up for renewal in a few months so I will update this review to let you know how I'm getting on. At the moment I haven't had to make a claim and I couldn't b ...
    Big Brother Fan's full review     | 104 words


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