Adrian Flux Car Insurance Reviews - www.adrianflux.co.uk

★★★☆☆
2.9 / 5
49% of users recommend this
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Adrian Flux Car Insurance www.adrianflux.co.uk

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Latest Reviews

★☆☆☆☆

“Do not change cars”

Written on: 24/07/2014 by DISTGUSTED (1 review written)

I cannot believe what has just happened to my husband, he has been insured by Adrian Flux for over 10 years and has been ripped off in such a disgracefull manner.Tommorrow 25/7/14 my husband collects the new car a much smaller car and smaller engine changing from a 2.7 v6 to a 1.6 and was expecting a lower insurance but today 24/7/14 he phoned Adrian Flux to change insurance and was told he needs to pay an extra £64, this is a disgusting way to treat such a long term customer.The insurance he… Read Full Review

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★☆☆☆☆

“WARNING1”

Written on: 11/07/2014 by Kaila240 (1 review written)

TERRIBLE SERVICE! AVOID! I cancelled my policy on the day it was supposed to start and was charged fifty eight pounds cancellation fee........ They took money from my account using stored card details from the time I paid in the deposit; regardless of my cancellation letter I sent them a few days ago. I stated they are not authorised to take any money from my account but guess what? They did. They dont even deserve one star. Be aware… Read Full Review

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★☆☆☆☆

“Worst mistake ever insuring with them!!!”

Written on: 28/06/2014

An absolute nightmare, they don't tell you that when you take out a policy that they get a company called premium credit to get you credit. This company will charge you a lot of APR and you are locked in with an agreement with them until you have paid the full amount you owe. Even if you change a car eg, mid - term adjustment you have to still pay off what you owe and the extra for a new car! Premium credit are a rude and incompetent company to deal with. Adrian Flux use companies the… Read Full Review

Hillsidefarm's Comment

Written on: 30/06/2014

They tell you when you pay monthly actually. It's part of the legal script.

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★☆☆☆☆

“Don't have an accident!!”

Written on: 24/06/2014 by nelly23 (1 review written)

After colliding with an unmarked illegal load sticking out more than two mtrs which was parked across my lane, I was told it was my fault and I should have avoided it and there was no case to bring against the other party, even after the police and the underwriter disagreed and told me there was.... Frankly I'm disgusted by the indifference shown they didn't even want to see the pictures I had taken! This is the worst insurance company I have come across in 23 years. Unless you are desperate… Read Full Review

Hillsidefarm's Response to nelly23's Review

Written on: 30/06/2014

They're the brokers you need to talk to the underwriters

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★☆☆☆☆

“terrible service”

Written on: 20/06/2014 by kay1974 (1 review written)

I had been with Adrian Flux for a few years and in the past have had no problem with them. This year when the renewal came over the email I was in hospital and unable to deal with it, My dad sorted out the insurance and got a better deal elsewhere. Funny thing is every other year someone has phoned from them to ask if the renewal was ok and if this had been the case they would have been told that I had got insurance elsewhere. As such the greedy gits have charged me over £100 for not… Read Full Review

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★☆☆☆☆

“Disinterested”

Written on: 20/06/2014 by xlLucas132 (1 review written)

They advertise classic insurance for young drivers, I rang for a quote to put my 24 year old onto my Morgan policy. The call back system works, the wait was quite long and the person I spoke to sounded completely disinterested......they don't insure under 25yr olds. Neither do Headley but at least they sound interested and try to help… Read Full Review

Hillsidefarm's Comment

Written on: 30/06/2014

They do insure under 25 year olds. However like a few companies they can't have them as named drivers. Have to be policy holders. They do insure them though.

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★☆☆☆☆

“check the cancellation policy”

Written on: 18/06/2014 by White376 (1 review written)

we found adrian flux to be reasonable for our daughters first policy but beware of the second year !!!!! when we changed her car the policy went from 1400 to 2000 admiral quoted 600 for the same policy. we decided to cancel and were told that we would have to pay 2 thirds of the premium as they take their full commission for the year even though they only covered the car for four weeks. after talking to their customer services we were very disappointed with the lack of help we received it was a… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 18/06/2014 by Hughmd (1 review written)

I took out an agreed valuation with this company. They'd agreed a greater value with the previous owner and had it covered at that level for several years. Having agreed the value with me and knowing the purchase price I paid, they subsequently dropped the agreed value by £1,750 and issued the certificate without even having the decency to contact me. I pointed out that I was not happy, that this was not how to behave towards their customers and that I would like a refund. They said they would… Read Full Review

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★☆☆☆☆

“ADRIAN FLUX A SHOCKING EXPERIENCE”

Written on: 07/06/2014 by grahamgcourt (1 review written)

I arrange and paid for insurance on my classic car online on 1st June 2014. 4 days later having been told to wait for confirmation of cover I was contacted to verify a couple details. I verified these and was told my premium would go up by over 50%!!! I told them to cancel as I had not yet had the benefit of any cover from them and I had 14 days to cancel in any case. I was told my options were to pay extra for the cover as they were not going to honour their online quotation or pay to… Read Full Review

Bolo's Response to grahamgcourt's Review

Written on: 12/06/2014

Malicious cancellation of my policy after I complained. Adrian Flux said I had not updated information. I have been waiting for a non fault claim to be settled since December last year.

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★☆☆☆☆

“Awful service. NO CLAIMS BONUS DELETED!!”

Written on: 06/06/2014 by TOMMR2 (1 review written)

Took a policy out with Adrian Flux this time last year, and have just recieved my renewal for around £450. I have been quoted cheaper from other companies so decided to give your very unhelpful customer services a ring. I explained that I had a quote from Flux Direct that i did on confused.com with an insurance quote of around £200. The adviser then explained that I had done the quote with 6 years no claims bonus, then stating I had 0 NCB. She said that with the policy I took out I would… Read Full Review

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★★☆☆☆

“Unhelpful”

Written on: 05/06/2014 by kmillward (1 review written)

I insured my classic car with this company as they gave me the cheapest price. I had an accident which I decided not to claim for at the time as my car would have been witten off. I spoke to Adrian Flux they would not allow me to transfer the insurance to another car without for any less then at least another £500 this is ridculous price for a car i was going to buy for only a few £100. latter in the year my job circumstances changed and I had to change my pay from weekly to monthly meaning I… Read Full Review

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★☆☆☆☆

“legal robbery”

Written on: 05/06/2014 by Kamilaa153 (1 review written)

had motorhome insurance at the cost of £170.00 had to cancel due to ill health and sell the van. had the insurance for less than a month without any claims I was given £47 85 refund. I phoned the ombudsman and they said they take off commission cancelation fees administration and anything else they can think of. if £47.85 represents 75% of insurance why the high cost. stick to well known insurance cheap isn't always cheap… Read Full Review

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★☆☆☆☆

“Be very Careful!!!!!!”

Written on: 05/06/2014 by BradenScott196 (1 review written)

Insured my car, they were cheapest quote etc. After two weeks my engine went pop so bought a new car. Quote to renew was astronomical and hence cancelled. Then hit with cancellation fees which are horrendous!!!!! I told them I couldn't afford the renewal or settlement costs. They sent me a threatening letter saying they were going to charge extra then go to bailiffs!!!!! It also ruins your credit history. My solicitor called them and they were rude to her and basically told her where to go!!!!… Read Full Review

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★☆☆☆☆

“Worst insurance company ever!”

Written on: 05/06/2014 by Edwardsmo1965 (1 review written)

Unless your paying off for the year I wouldn't go with this company!! Complete rubbish and the pro rota system if you want to cancel your policy is daylight robbery… Read Full Review

Cl1984's Comment

Written on: 23/07/2014

Agreed, I've been with Flux 4 years now and after recently changing cars I had to pay an extra £150 over 4 months. Although the annual quote was not much more expensive, after fees and commission etc an extra £150 for 4 months is ridiculous considering my annual quote is only £300!

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★☆☆☆☆

“Mind bogglingly bad”

Written on: 02/06/2014 by Simmons176 (1 review written)

1 Go compare quote - choose the cheapest, these guys; 2 quote accepted, deposit paid 3 "Urgent your policy may be cancelled" emails,, 4 apparently the choice of occupation from the drop down list wasn't specific enough 5 specific provided, premium goes up £80 6 ok I'll cancel then 7 admin fee £47 plus pro rata charge for 3 days which I have yet to find out how much Premium rate telephone number too; and put on hold for 10-15 minutes Overheads - minimum wage call centre operatives… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 02/06/2014 by PaytonRobb1981 (1 review written)

If you have to use this company for specialist insurance - be prepared for a long waiting on the phone to resolve any queries Abrupt staff - hidden fees. Lots of jargon and failure to want to give a good service If you can find another broker then go elsewhere I dread ever having to make a claim … Read Full Review

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★☆☆☆☆

“Cancelled policy rip-off”

Written on: 27/05/2014 by daisyfarr1 (1 review written)

Took out car insurance (MX5) 5 May 2014 paid in full £395 . For reasons that are not important had to cancell the policy 27 May 2014 . After 15 minutes on the phone they said they could only refund me a total of £171.73 So for 22 days insurance they were charging me £223.27 during which time I never even used the vehicle. After complaining about this extortionate amount they said they would ring me back in approx 30 minutes. After a couple of hours recieved an e-mail saying " The insurer has… Read Full Review

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★☆☆☆☆

“ No response”

Written on: 26/05/2014 by 476Pope (1 review written)

Spent half an hour on phone providing information for a quote for a multi bike policy. Was advised 'will speak with Underwriters & call you back' Never heard a thing or received a quote. From reading reviews seems it was in fact my lucky day!… Read Full Review

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★☆☆☆☆

“Sharp practices avoid ”

Written on: 23/05/2014

Don't go near this company. They hook you in with a really cheap quote. Then take your money, send an email asking you to call to clarify a few things. Then they interrogate you like your a criminal, accuse you of lying. Ie I'm a marketing director- apparently I should have put company director as my occupation and I let my cousin stay in my house at no cost to her as I moved in with my partner a few days ago. This makes my secondary occupation a landlord, even though she doesn't pay to live… Read Full Review

Vks1970's Comment

Written on: 24/05/2014

I have since spoken to AF and am pleased to say that this company has assured me that the treatment I had was not typical and have resolved this to my complete satisfaction.

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★☆☆☆☆

“Another one ripped off”

Written on: 17/05/2014 by Paul_Green (1 review written)

***AVOID IF YOU DON'T WANT TO GET RIPPED OFF BY*** I wish I came across this site before I took out a 'policy' with them. I paid my deposit, received no documents at all so was unable to tax my vehicle ... received an email a week later to ring them ... rang them and they demanded over £100 more!!!! I refused, 10 minutes later I got another email to say my policy was now cancelled and they also demanded another £47!!! I'm taking this to Trading Standards as it seems to be common… Read Full Review

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