Adrian Flux Car Insurance Reviews - www.adrianflux.co.uk

★★★☆☆
3.3 / 5
1457
60.5% of users recommend this
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Adrian Flux Car Insurance www.adrianflux.co.uk

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Latest Reviews

★★★★★

“Great”

Written on: 10/02/2016 by Chilli1972 (1 review written)

I thought the service was very prompt. The renewal of the insurance was stright forward and to the point and the service of the finance company as quick thankyou … Read Full Review

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★☆☆☆☆

“Awful!!! Really gone down hill in last two years :(”

Written on: 08/02/2016 by GLGL2016 (1 review written)

I had been a customer of Adrian Flux for at least 10 years, but the last 2 have been really awful so moved to another company. Having 3 classic cars with them for many years I would have thought I was a valued customer! Last year it took me over a month to get any paperwork through for 1 vehicle and over 2 weeks for another, after lots of calls and emails they eventually sent them to me after asking them for some form of compensation (which I never got)as I was unable to drive either car until… Read Full Review

Adrian.flux's Response to GLGL2016's Review

Written on: 08/02/2016

Thanks for your comments. Your feedback is appreciated. We are very sorry to hear that you have not been satisfied with our service and consequently taken your business elsewhere.

With regards to the issue concerning your latest renewal which was renewed despite your request for it to lapse can you please contact us in order that this matter is resolved.

Kind regards

Customer Service

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★★★★★

“Great service ”

Written on: 07/02/2016 by 12Buchanan (1 review written)

I like every thing about adrian flux. Very great customer service. The staff nice and easy to talk to and help every way they can. And excellent value for money Adrian flux money saving insurance… Read Full Review

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★★★★☆

“Suppliers of my Car Insurance”

Written on: 06/02/2016 by Cruz59 (1 review written)

Been with Adrian Flux for quite a few years now always find them curtious and very helpful Big thanks Have recommended to friends, family and colleagues… Read Full Review

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★★☆☆☆

“Poor customer service. ”

Written on: 05/02/2016 by Combs330 (1 review written)

Felt preasured into buying a policy when I was just looking for a quote. I forgot to mention that my current insurer offered me fully comp for the same price and the adviser said "you should of said that at the start, that would of saved us alot of time" then hung up!… Read Full Review

Adrian.flux's Comment

Written on: 05/02/2016

Thanks for your comments. We are sorry that you are not happy with the level of service.

We would like to be able to investigate this matter and ask that you contact us and provide your details so that we can do so.

Kind regards

Simon

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★★★★★

“Fab customer service”

Written on: 04/02/2016 by Fooksie (1 review written)

I have been with Adrian Flux for a couple of years now, I have changed my vehicle e times and also my address 3 times, each time I have made these changes the customer service has been fantastic, great knowledgeable staff who are always exceptionally polite and very helpful. Highly recommended and best service by a long shot… Read Full Review

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★★★★☆

“Replica XK120 Cover”

Written on: 04/02/2016 by Elias178 (1 review written)

Easy to deal with but surprised at the difference in the cost of the Adrian Flux add on to the Insurance cover, the£60 admin fee seemed high to me. I will make sure I remove the automatic renewal for next year… Read Full Review

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★★★★★

“First class service ”

Written on: 04/02/2016 by JayleneDavis (1 review written)

From the moment we opened the Flux Website it was a simple experience, marred only by a minor hitch on the display of named drivers. The customer service ladies were very clear and helpful in every way. The only down side was the addition of a named driver aged 21 was not allowed, understandable but inconvenient . Overall a great experience… Read Full Review

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★★★★★

“Review of my time with Adrian Flux”

Written on: 04/02/2016 by JaronGriffin76 (1 review written)

I found their organisation very efficient and easy to deal with. I was really impressed when I required a breakdown truck and was told there would be one at 1520hrs. as the truck arrived, on time, the telephone rang and it was Arian flux asking if it had arrived… Read Full Review

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★☆☆☆☆

“Appallng Customer Service”

Written on: 03/02/2016 by BobBur (1 review written)

Late delivery of important car insurance documentation appalling, twice in 2 weeks, which left my wife and me not able to drive our cars. They lied several times regarding the dispatch of the documentation advising that they had sent it only to state the following day that it had been sent on another day, Still have not received it 6 days later. I suggest you use another insurance broker… Read Full Review

Adrian.flux's Response to BobBur's Review

Written on: 04/02/2016

Thanks for your feedback and please accept our apologies for the issue you have explained.

I can confirm that as soon as cover has been issued you are able to drive your vehicle and it isn't necessary to have the documentation in your possession. However I appreciate that some customers do prefer to receive this first and in most cases the documentation can be emailed which avoids any potential problems that may be experienced in sending paperwork via the post.

Unfortunately I am not able to trace your policy from the information supplied but if you email your details to us I will ensure the matter is dealt with as a priority.

Kind regards

Customer Service

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Bobbur's reply to Adrian.flux's Comment

Written on: 08/02/2016

Policy number TLA261264

Further to your response I would advise you that in Jersey it is illegal to drive a vehicle if the windscreen disc is not displayed. As you sell car insurance to Jersey residents you should be aware of this. My wife's documentation including the disc was received on 4 February, 2 days after the renewal, and she was not able to use her car, which caused serious inconvenience.

As my documentation (TLA261262) had also been received 2 days after the renewal date in January I also could not use my car. Because of my experience I contacted Adrian Flux the week before my wife's renewal and was advised that her disc would be received in Jersey prior to renewal. It did not arrive in time even though I was sent 2 emails stating that the documentation was sent on 29 January and another stating 30 January? It does not take 6 days to send a letter from England to Jersey so it is obvious that for the second time Adrian Flux had failed in its customer care to its clients. All documentation should be received prior to the renewal date and your customer service should not lie regarding the despatch date.

I will have to consider if we will renew next year with your firm.

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★★★★☆

“New vehicle amendment”

Written on: 01/02/2016 by znWarner157 (1 review written)

Waited a long time before speaking to an advisor but when I did she was very efficient and I was pleased with the quote… Read Full Review

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★★★★★

“Specialised car insurance”

Written on: 31/01/2016 by Roblancashire (1 review written)

I had a nice surprise to find my insurance went down in price, after all the mods I have done to the car (Mx5). If I need any help it is just a phone call or an email away. All the staff I have spoken are really good in that thay deal with any problems quickly and efficiently… Read Full Review

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★★★★☆

“Good price for my annual policy with breakdown”

Written on: 31/01/2016 by Mia385 (1 review written)

Renewal came through with a price increase of around 10%. Upon checking comparison sites, I found I could get cheaper, so called to discuss upon which they found me a quote almost 25% less! Annoying they don't do this in the first place, but still resulted in a fair priced policy compared to the competition so I have stayed. My biggest grip with Adrian Flux has always been that if you need to cancel a policy, you can gaurantee you'll not get any refund for the remaining months. However, you… Read Full Review

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★★★★★

“Good service; well priced”

Written on: 31/01/2016 by Drew112 (1 review written)

I have used Flux over the past ten years for motor insurance, both standard and classic. The pricing is always competitive and the cover offered surpasses many competitors. The telephone service is good with knowledgeable staff quickly available… Read Full Review

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★★★☆☆

“THE MORE YOU STAY THE MORE UYOU WILLL BE CHARGED ”

Written on: 31/01/2016 by Theresa1982 (1 review written)

I have been with your company for a number of years now and every year my policy goes up. NEVER down… Read Full Review

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★★★★★

“Very good”

Written on: 31/01/2016 by Alvarezlh90 (1 review written)

Apart from the fact that you are still put on hold for long periods of time the service is very good.operaters are well versed in the products… Read Full Review

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★★★★★

“very helpfull polite and seeks to find best deals”

Written on: 30/01/2016 by McGinnisgp491 (1 review written)

Adrian flux staff are very polite and find the best competitive prices would definatly recommend you give them a try… Read Full Review

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★★★★★

“Excellent service and premium.”

Written on: 30/01/2016 by Salisbury487 (1 review written)

Renewal quote 2 weeks ahead of renewal gave me time to shop around. I telephoned to discuss a lower quote I had found. The person I spoke to was very friendly and helpful and quickly came back with a quote to match what I had found so I renewed there and then with no fuss or lengthy phone calls or being passed around from department to department. Excellent personal service, I was treated as a human being and not just a number!… Read Full Review

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★★★★★

“Excellent, Cheap, Helpful”

Written on: 29/01/2016 by Prestonw184 (1 review written)

I highly recommend this Company. The staff are so helpful and nothing is to much trouble. Your documents are sent to you immediately. There is no hanging around listening to annoying music. If you are wishing for cheap, hassle free insurance this is the Company to go to. I would recommend this insurance company to anyone. Well done Adrian Flux keep your prices low and cover high and I will be using you for years to come… Read Full Review

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★★★☆☆

“good but pricey”

Written on: 29/01/2016 by Gil157 (1 review written)

Easy to communicate with but I changed my vehicle model half way through the year and the premium more than doubled for the next 6 months! Astronomical considering it dropped back to the original premium on renewal?… Read Full Review

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