Adrian Flux Car Insurance Reviews - www.adrianflux.co.uk

★★★☆☆
2.8 / 5
47% of users recommend this
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Adrian Flux Car Insurance www.adrianflux.co.uk

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Latest Reviews

★☆☆☆☆

“Dreadful.”

Written on: 21/11/2014 by O'Reillywc318 (1 review written)

I am been insuring my cars for over 20 years. These people are the worst I have ever come across. The staff are rude, they take money from you without your authority, they will not reimburse you. Their policies are not worth the paper they are written on. They continually send you deadlines for more information and when you send it through they deny receiving it even if you have proof of email receipt. They then charge for late delivery of information! Unreal, NEVER EVER USE. They are cheap for… Read Full Review

Amir36's Comment

Written on: 24/11/2014

Yes I am agree with you these are biggest thieves in United Kingdom

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★☆☆☆☆

“rip off do not buy from them”

Written on: 14/11/2014 by pauloates (1 review written)

tried today to insure a new van same spec as old one to the inch gess what another£167 for same van. plus to cover old van for 3days £178 please go direct to companies dont use these rip of brookers… Read Full Review

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★☆☆☆☆

“DONT USE THIS COMPANY”

Written on: 10/11/2014 by turkie (1 review written)

Be Warned this company are money grabbers we paid 471 to insure our car 3 weeks later we are asked for a premium of 125 we ask to cancel and was told we would only get a refund of 102£ so we ending up paying the premium .The staff on the phone where useless there attitude stink and god forbid we ever have to claim .i hope we now have a stress free safe year driving our car and No i would NEVER use again… Read Full Review

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★☆☆☆☆

“terrible insurance company”

Written on: 08/11/2014 by ins1 (1 review written)

took van insurance out with Adrian flux nothing but a nightmare of a company start adding conditions once they have took your money. requesting my ncb which the already have and then wanting copies of licences and even wanting pictures of my vehicle inside my depot. a rip of company give you a good price then end up paying 7 months cover for 2 months. now they want to charge me even more ha ha cancelled card and direct debit good luck with that. steer clear go to an insurer direct leave the… Read Full Review

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★☆☆☆☆

“Absolute Joke!!! How are these people allowed to trade!!!”

Written on: 06/11/2014 by O'Keefeef54 (1 review written)

These people are an absolute joke... they'll take extra money at any opportunity with no explanation as to why! Try to cancel and you get hit with their cancellation fees which much be because the lady boy in the call centre has to take time out from shaving her back to press a button!!!! People like these should be drowned at birth!!! What's worse is that they are allowed to trade!!!… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/11/2014 by Elleo102 (1 review written)

I changed my insurance to Adrian Flux this year, I found the service excellent, the price was half what I was paying with Swinton, they even knocked extra money off when I got my no claims bonus wrong it was 5 years not 4. The call centre is fine the 2 times I have phoned I found the staff very polite and good at there job… Read Full Review

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★☆☆☆☆

“stay away from these criminals”

Written on: 03/11/2014 by chad1602 (1 review written)

I insured my evo with them not knowing how much off a bunch of ××× they are...i sold the evo and tried to change my policy to my new address which was %70 cheaper area low crime..after about an hour they got back to me says they are unable to cover that area..y? No reason..other than it makes my policy liable for a refund as its %70 cheaper low risk area..so i had no choice but to cancel..i was charged 225 pounds which i paid...few days later another £198 came out my bank for no reason… Read Full Review

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★☆☆☆☆

“Money Grabbing and Terrible Customer Service”

Written on: 29/10/2014 by TheClassicCarDriver (1 review written)

My experience is over complicated and designed to extract money at any opportunity. No concept of value for money or fairness. Phone service leaves you endlessly waiting. Why I changed to them for a few pounds I will never know. I have never left a review before but I am so exasperated at the poor customer service and seemingly non interest in customer retention. this firm could be used in training modules on how not to build customer loyalty… Read Full Review

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★☆☆☆☆

“very poor”

Written on: 24/10/2014 by ianessex (1 review written)

Took out limited mileage policy on a Landrover - 3000 miles - tried to extend this with 4 months to run, price overall exorbitant ie 75% of what I pay for two high insurance group cars combined ed abt cancelling, would not refund anything. I note the cost of their policy is a significant percentage on top of the actual cost by underwriters Equity Red Star ! Asked to speak to supervisor, none available. Asked for one to call me back, not possible. No apologies. Very poor customer service and… Read Full Review

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★☆☆☆☆

“Ridiculous ”

Written on: 24/10/2014 by etAnderson139 (1 review written)

Today I went to get a new policy out as my renewal was a bit high with my existing company, so I chose AF as these was the cheapest on the comparison website. After completing the form online and paying the initial payment I got told some details need to be verified, so I proceeded to ring them and got told I need to jump through a load of hoops in way of proving I am who I say I am and that the car is how I describe it. I got made to feel like a liar and felt like I had to prove myself… Read Full Review

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★☆☆☆☆

“absolute rubbish/ do not ever use this firm”

Written on: 15/10/2014

got insured in a classic camper van early this year, had van stolen in august and rang adrian flux on a saturday but not open, got passed to a accident recovery firm who work on there behalf, got a letter off g4s security saying someone will be round to take a statement off me, investigator came round at 7pm and spent 4 hours questioning me, made me feel like a criminal, then said he will mail me the statement to sign, 6 weeks later no statement has arrived, done the same thing to my mate who… Read Full Review

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★☆☆☆☆

“Keep away ”

Written on: 21/09/2014 by Vauxhall1989 (1 review written)

Had my insurance cancelled because they didnt believe what job I was doing, they had gone on my facebook and seen a old picture of me working under a different Industry. They cancelled my insurance under the belief I was lieing about the work I am doing!! Plus had to pay a cancellation fee of £41 in total! Keep away from BIKESURE AND ADRIAN FLUX Bad customers service, had to wait 3 hours on the phone, kept putting me in hold! Read everyone elses comments!… Read Full Review

Ziggy_Ziggy's Response to Vauxhall1989's Review

Written on: 23/09/2014

the problem you have know is you have a cancelled policy and you will have to declare it forever which means double the price in the future

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Spencey's Response to Vauxhall1989's Review

Written on: 01/10/2014

I agree with you mate, I just cancelled insurance we'll saying that they more or less forced me to, I had insurance yesterday with them, then today rang me and said they want proof of where I work which is in the zoo and they didn't believe me, to too it of they took my deposit and 57 on top of that so I had insurance for one day complete disgrace stay away people

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★☆☆☆☆

“Wouldn't wish this insurance on my worst enemy”

Written on: 21/09/2014

This is the worst insurance company ever trust cheap is what you get. Yeh right try and cancel it see how much magically fees pop up and if u ring the rip off number for customers service it's charges you double request a callback on the website it's free. To all human beings do not get ripped off go elsewhere or you will regret it unless you a millionaire. You… Read Full Review

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★☆☆☆☆

“Adrian flux bad service”

Written on: 18/09/2014 by EliasWebb (1 review written)

I set up a policy made a mistake on employment details on one of those price comparison sites phoned them up next day informed them of my correct employment status they refused to insure me being unemployed. I later found out they do apparently on their site. They also charged me £90 for the cancelled/voided policy. I went to an insurance broker who advised me this company uses threatening behaver to get money out of people. The insurance broker said the error I made happens all the time not a… Read Full Review

Ziggy_Ziggy's Comment

Written on: 18/09/2014

the policy was only active for 24hrs

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★☆☆☆☆

“Awful”

Written on: 12/09/2014 by Woody11 (3 reviews written)

Shame there isn't a no star option...avoid. Poor customer service and expensive polices. Won't be using again and would not recommend to anybody… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 12/09/2014 by Woody11 (3 reviews written)

Shame there isn't a no start option...avoid. Poor customer service and expensive polices. Won't be using again and would not recommend to anybody… Read Full Review

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★☆☆☆☆

“No Refund”

Written on: 06/09/2014 by mikevincent (1 review written)

Took out a policy but due to unforeseen circumstances I hadto sell my vehicle 2 months later......of course I rang up to cancel my policy and they would not issue me with a refund, I feel as though I have been robbed!! I would stay well clear of this Insurance company… Read Full Review

Woody11's Response to mikevincent's Review

Written on: 12/09/2014

Totally agree. Avoid this company.

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★☆☆☆☆

“Mis-sold an insurance policy”

Written on: 29/08/2014 by Emilia427 (1 review written)

Had the unpleasant experience of having insurance cancelled by this company after 14 days as a result of not being able to provide evidence of no collision claims. This is despite sending a standard document from AXA during the quotation and declaring all parking damage claims during the call. Very rude individual then called to tell me they would not accept my documentation only after taking out all the money from the account. Then explaining they would be charging me over £75 for an… Read Full Review

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★☆☆☆☆

“Biggest Conmen In The Industry”

Written on: 29/08/2014 by TianaCruz456 (1 review written)

We are a very small family business and we have two vehicles insured through Adrian Flux. One of the vehicles was subject to a Fraudulent Insurance Claim (someone said we hit her vehicle - we 100% didn't). We had witnesses to say there was no accident. Adrian Flux claim they asked for witness statements - because they didnt receive them (they didn't ask for them) they paid out the lying fraudster. Whilst we waited 8 months on this claim being sorted our insurance premiums have gone through… Read Full Review

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★☆☆☆☆

“Rip off!”

Written on: 27/08/2014 by bevism354 (1 review written)

I recently insured my classic car with Adrian Flux. 2 days later they contacted me to question that I did not mention a claim I had 2 years ago. This was an honest mistake that I had forgot about. It was a no loss claim where an elderly person hit my car in a car park. Adrian Flux decided to charge me £35 extra for "withholding information". I told them that it was an honest mistake and that they were making me feel that I had done it deliberately. I was so cross that I shopped around… Read Full Review

Poptop2's Response to bevism354's Review

Written on: 29/08/2014

I cannot afford to go anywhere else as they offer the cheapest young driver insurance I can get. However my experience is very similar to yours and I too was made to feel like a liar simply because I changed my mind on where it was going to be used.

The policy we were taking out was for my son who has just passed his driving test. it was for a VW beetle. previously I had got a quote from Adrian Fux , however insurance has come down since we had the quote 4 month;s ago so I went online to see if there was a cheaper deal. Lo and behold Adrian Fux were quoting me £200 cheaper than there first quote, I took it , they then contacted me saying as my so lives away from home, I can only have the insurance at the previous quote rates. I was then charged another £35 for admin as I had already taken the policy out online.

A summary I posted elsewhere..
Okay it's over.. They just rang me and a very sweet sounding lady has explained that the boss man say's, Because my sons university address is Coventry then it will cost what they said. £725 inc £35 admin fee, which I have to pay as they policy I paid for on the internet yesterday has to be changed- After an argument I got the new admin fee down to £17.

So to recap.. Initially ( February this year ) I had a quote of £651. I then went online ( yesterday ) and found they could do it for £451 if the car wasn't used at university. I spoke to my son and we decided that was okay and I went ahead with the purchase. It got flagged and I got into this discussion with Adrian flux. I was passed on to an advisor who advised me I had already said it would be used at uni so they have to take that as red and charge me accordingly. I asked them to refund me and he said it was too late in the day and admin would telephone me today to upgrade the policy. Today I paid £725 mainly due to their admin fees. I feel as if they have just ripped me off simply because we changed our minds re use, and they had already quoted me more than the internet website had quoted. The worst of it is, they are still the cheapest by a mile.

Adrian Flux are unbending, unhelpful, extremely money driven and greedy in my humble opinion and experience. I will not be using them again, and certainly won't ever be getting an advanced quote again. Just my experience and opinion. I would love to hear of better experiences from others.

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