Adrian Flux Car Insurance Reviews - www.adrianflux.co.uk

★★★☆☆
2.9 / 5
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Adrian Flux Car Insurance www.adrianflux.co.uk

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Latest Reviews

★☆☆☆☆

“Awful”

Written on: 12/09/2014 by Woody11 (3 reviews written)

Shame there isn't a no star option...avoid. Poor customer service and expensive polices. Won't be using again and would not recommend to anybody… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 12/09/2014 by Woody11 (3 reviews written)

Shame there isn't a no start option...avoid. Poor customer service and expensive polices. Won't be using again and would not recommend to anybody… Read Full Review

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★☆☆☆☆

“No Refund”

Written on: 06/09/2014 by mikevincent (1 review written)

Took out a policy but due to unforeseen circumstances I hadto sell my vehicle 2 months later......of course I rang up to cancel my policy and they would not issue me with a refund, I feel as though I have been robbed!! I would stay well clear of this Insurance company… Read Full Review

Woody11's Response to mikevincent's Review

Written on: 12/09/2014

Totally agree. Avoid this company.

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★☆☆☆☆

“Mis-sold an insurance policy”

Written on: 29/08/2014 by Emilia427 (1 review written)

Had the unpleasant experience of having insurance cancelled by this company after 14 days as a result of not being able to provide evidence of no collision claims. This is despite sending a standard document from AXA during the quotation and declaring all parking damage claims during the call. Very rude individual then called to tell me they would not accept my documentation only after taking out all the money from the account. Then explaining they would be charging me over £75 for an… Read Full Review

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★☆☆☆☆

“Biggest Conmen In The Industry”

Written on: 29/08/2014 by TianaCruz456 (1 review written)

We are a very small family business and we have two vehicles insured through Adrian Flux. One of the vehicles was subject to a Fraudulent Insurance Claim (someone said we hit her vehicle - we 100% didn't). We had witnesses to say there was no accident. Adrian Flux claim they asked for witness statements - because they didnt receive them (they didn't ask for them) they paid out the lying fraudster. Whilst we waited 8 months on this claim being sorted our insurance premiums have gone through… Read Full Review

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★☆☆☆☆

“Rip off!”

Written on: 27/08/2014 by bevism354 (1 review written)

I recently insured my classic car with Adrian Flux. 2 days later they contacted me to question that I did not mention a claim I had 2 years ago. This was an honest mistake that I had forgot about. It was a no loss claim where an elderly person hit my car in a car park. Adrian Flux decided to charge me £35 extra for "withholding information". I told them that it was an honest mistake and that they were making me feel that I had done it deliberately. I was so cross that I shopped around… Read Full Review

Poptop2's Response to bevism354's Review

Written on: 29/08/2014

I cannot afford to go anywhere else as they offer the cheapest young driver insurance I can get. However my experience is very similar to yours and I too was made to feel like a liar simply because I changed my mind on where it was going to be used.

The policy we were taking out was for my son who has just passed his driving test. it was for a VW beetle. previously I had got a quote from Adrian Fux , however insurance has come down since we had the quote 4 month;s ago so I went online to see if there was a cheaper deal. Lo and behold Adrian Fux were quoting me £200 cheaper than there first quote, I took it , they then contacted me saying as my so lives away from home, I can only have the insurance at the previous quote rates. I was then charged another £35 for admin as I had already taken the policy out online.

A summary I posted elsewhere..
Okay it's over.. They just rang me and a very sweet sounding lady has explained that the boss man say's, Because my sons university address is Coventry then it will cost what they said. £725 inc £35 admin fee, which I have to pay as they policy I paid for on the internet yesterday has to be changed- After an argument I got the new admin fee down to £17.

So to recap.. Initially ( February this year ) I had a quote of £651. I then went online ( yesterday ) and found they could do it for £451 if the car wasn't used at university. I spoke to my son and we decided that was okay and I went ahead with the purchase. It got flagged and I got into this discussion with Adrian flux. I was passed on to an advisor who advised me I had already said it would be used at uni so they have to take that as red and charge me accordingly. I asked them to refund me and he said it was too late in the day and admin would telephone me today to upgrade the policy. Today I paid £725 mainly due to their admin fees. I feel as if they have just ripped me off simply because we changed our minds re use, and they had already quoted me more than the internet website had quoted. The worst of it is, they are still the cheapest by a mile.

Adrian Flux are unbending, unhelpful, extremely money driven and greedy in my humble opinion and experience. I will not be using them again, and certainly won't ever be getting an advanced quote again. Just my experience and opinion. I would love to hear of better experiences from others.

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★☆☆☆☆

“Highway robbery”

Written on: 20/08/2014 by Donna186 (1 review written)

The most incompetent buisness I have ever come across.. How they are still allowed to trade I don't know! Steer well clear!!!!!!… Read Full Review

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★☆☆☆☆

“So so bad £180 cancel fee ”

Written on: 16/08/2014 by Brad8it (1 review written)

Had Can insurance for 2 months, sold my van as new Job. Bought a car told unable to insure it so you will need to cancel policy charged me £200 pounds on top of my monthly instalments ... Joke . So so rude on the phone too… Read Full Review

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★☆☆☆☆

“Stung with 60% cancelation fee”

Written on: 16/08/2014 by Keithh334 (1 review written)

My cover didn't go through and got cancelled. £300 policy and I only got £70 back after a month. Really disgusting!… Read Full Review

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★☆☆☆☆

“DON'T BE FOOLED BY THERE CHEAP QUOTES”

Written on: 14/08/2014 by anna569 (1 review written)

DONT be fooled by the cheap quotes its just to pull you in then they send you a email few days after for you to contact them to tell you it should of been more than what they quoted you. they dont reason if you dont pay more they will cancel your policy even though you already bought your policy they just using compeard.com and confused.com to get them more people to rob… Read Full Review

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★☆☆☆☆

“Do not go with this insurance company worst...”

Written on: 13/08/2014 by gilyuo45y7 (1 review written)

It was such a BAD insurance company all i can say is DON'T BE STUPID TO GO WITH THEM.they should be took of there just ripping every day people of if your using confused.com Adrian flux will come up with the cheapest quotes ADRIAN FLUX will take your joining fee straight out your bank account and they will look for any tiny reason And i mean TINY REASON to cancel your policy straight after and keep your money they will not ring you to let you known they will email you. i was with ASDA for… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 13/08/2014

Avoid at all costs. Buried small print on phone babble, then when they sent me documents to read and I wanted to cancel, they wanted to charge £80 for 2 days cover. Telephone staff unhelpful, and slooooow to get things done… Read Full Review

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★☆☆☆☆

“The worst company I have ever dealt with”

Written on: 07/08/2014 by Superbike-lover (1 review written)

After paying in full for scooter insurance on the Friday we were then told that we needed to take photos of scooter, scooter in garage, scooter lock and chain, scooter mileage and scooter in shed with lock on not to mention a copy of driving licence front and rear plus counter part, no claims discount and finally a copy of CBT. Come Monday my wife could not find her CBT so she booked in to do it again on Thursday and phone Adrien flux to tell them, well we must of had the most grumpiest woman… Read Full Review

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★☆☆☆☆

“Rude customer service ”

Written on: 04/08/2014 by Rhodes94 (1 review written)

They basically called me lier when I was sure about what I was saying. Ridiculous. Just because they want to convince me to do their insurence… Read Full Review

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★☆☆☆☆

“You will find a better deal elsewhere”

Written on: 02/08/2014 by AndyY123 (1 review written)

Having taken learner driver insurance for my son via this broker for the past six months (the last 3 months at £187.00) we were quoted £139 for a one month renewal. It was reduced to £90 in stages but this is still 10, perhaps 20 pounds higher than similar cover elsewhere. I tried to cancel but, given the short term nature of the policy, the cancellation charges were prohibitive. The long wait on the phone might be worth it for an initial quote but beware this broker does not act in your… Read Full Review

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★☆☆☆☆

“Do not change cars”

Written on: 24/07/2014 by DISTGUSTED (1 review written)

I cannot believe what has just happened to my husband, he has been insured by Adrian Flux for over 10 years and has been ripped off in such a disgracefull manner.Tommorrow 25/7/14 my husband collects the new car a much smaller car and smaller engine changing from a 2.7 v6 to a 1.6 and was expecting a lower insurance but today 24/7/14 he phoned Adrian Flux to change insurance and was told he needs to pay an extra £64, this is a disgusting way to treat such a long term customer.The insurance he… Read Full Review

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★☆☆☆☆

“WARNING1”

Written on: 11/07/2014 by Kaila240 (1 review written)

TERRIBLE SERVICE! AVOID! I cancelled my policy on the day it was supposed to start and was charged fifty eight pounds cancellation fee........ They took money from my account using stored card details from the time I paid in the deposit; regardless of my cancellation letter I sent them a few days ago. I stated they are not authorised to take any money from my account but guess what? They did. They dont even deserve one star. Be aware… Read Full Review

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★☆☆☆☆

“Worst mistake ever insuring with them!!!”

Written on: 28/06/2014

An absolute nightmare, they don't tell you that when you take out a policy that they get a company called premium credit to get you credit. This company will charge you a lot of APR and you are locked in with an agreement with them until you have paid the full amount you owe. Even if you change a car eg, mid - term adjustment you have to still pay off what you owe and the extra for a new car! Premium credit are a rude and incompetent company to deal with. Adrian Flux use companies the… Read Full Review

Hillsidefarm's Comment

Written on: 30/06/2014

They tell you when you pay monthly actually. It's part of the legal script.

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★☆☆☆☆

“Don't have an accident!!”

Written on: 24/06/2014 by nelly23 (1 review written)

After colliding with an unmarked illegal load sticking out more than two mtrs which was parked across my lane, I was told it was my fault and I should have avoided it and there was no case to bring against the other party, even after the police and the underwriter disagreed and told me there was.... Frankly I'm disgusted by the indifference shown they didn't even want to see the pictures I had taken! This is the worst insurance company I have come across in 23 years. Unless you are desperate… Read Full Review

Hillsidefarm's Response to nelly23's Review

Written on: 30/06/2014

They're the brokers you need to talk to the underwriters

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★☆☆☆☆

“terrible service”

Written on: 20/06/2014 by kay1974 (1 review written)

I had been with Adrian Flux for a few years and in the past have had no problem with them. This year when the renewal came over the email I was in hospital and unable to deal with it, My dad sorted out the insurance and got a better deal elsewhere. Funny thing is every other year someone has phoned from them to ask if the renewal was ok and if this had been the case they would have been told that I had got insurance elsewhere. As such the greedy gits have charged me over £100 for not… Read Full Review

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