Adrian Flux Car Insurance Reviews - www.adrianflux.co.uk

★★★☆☆
2.9 / 5
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Adrian Flux Car Insurance www.adrianflux.co.uk

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Latest Reviews

★☆☆☆☆

“Highway robbery”

Written on: 20/08/2014 by Donna186 (1 review written)

The most incompetent buisness I have ever come across.. How they are still allowed to trade I don't know! Steer well clear!!!!!!… Read Full Review

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★☆☆☆☆

“So so bad £180 cancel fee ”

Written on: 16/08/2014 by Brad8it (1 review written)

Had Can insurance for 2 months, sold my van as new Job. Bought a car told unable to insure it so you will need to cancel policy charged me £200 pounds on top of my monthly instalments ... Joke . So so rude on the phone too… Read Full Review

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★☆☆☆☆

“Stung with 60% cancelation fee”

Written on: 16/08/2014 by Keithh334 (1 review written)

My cover didn't go through and got cancelled. £300 policy and I only got £70 back after a month. Really disgusting!… Read Full Review

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★☆☆☆☆

“DON'T BE FOOLED BY THERE CHEAP QUOTES”

Written on: 14/08/2014 by anna569 (1 review written)

DONT be fooled by the cheap quotes its just to pull you in then they send you a email few days after for you to contact them to tell you it should of been more than what they quoted you. they dont reason if you dont pay more they will cancel your policy even though you already bought your policy they just using compeard.com and confused.com to get them more people to rob… Read Full Review

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★☆☆☆☆

“Do not go with this insurance company worst...”

Written on: 13/08/2014 by gilyuo45y7 (1 review written)

It was such a BAD insurance company all i can say is DON'T BE STUPID TO GO WITH THEM.they should be took of there just ripping every day people of if your using confused.com Adrian flux will come up with the cheapest quotes ADRIAN FLUX will take your joining fee straight out your bank account and they will look for any tiny reason And i mean TINY REASON to cancel your policy straight after and keep your money they will not ring you to let you known they will email you. i was with ASDA for… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 13/08/2014

Avoid at all costs. Buried small print on phone babble, then when they sent me documents to read and I wanted to cancel, they wanted to charge £80 for 2 days cover. Telephone staff unhelpful, and slooooow to get things done… Read Full Review

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★☆☆☆☆

“The worst company I have ever dealt with”

Written on: 07/08/2014 by Superbike-lover (1 review written)

After paying in full for scooter insurance on the Friday we were then told that we needed to take photos of scooter, scooter in garage, scooter lock and chain, scooter mileage and scooter in shed with lock on not to mention a copy of driving licence front and rear plus counter part, no claims discount and finally a copy of CBT. Come Monday my wife could not find her CBT so she booked in to do it again on Thursday and phone Adrien flux to tell them, well we must of had the most grumpiest woman… Read Full Review

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★☆☆☆☆

“Rude customer service ”

Written on: 04/08/2014 by Rhodes94 (1 review written)

They basically called me lier when I was sure about what I was saying. Ridiculous. Just because they want to convince me to do their insurence… Read Full Review

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★☆☆☆☆

“You will find a better deal elsewhere”

Written on: 02/08/2014 by AndyY123 (1 review written)

Having taken learner driver insurance for my son via this broker for the past six months (the last 3 months at £187.00) we were quoted £139 for a one month renewal. It was reduced to £90 in stages but this is still 10, perhaps 20 pounds higher than similar cover elsewhere. I tried to cancel but, given the short term nature of the policy, the cancellation charges were prohibitive. The long wait on the phone might be worth it for an initial quote but beware this broker does not act in your… Read Full Review

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★☆☆☆☆

“Do not change cars”

Written on: 24/07/2014 by DISTGUSTED (1 review written)

I cannot believe what has just happened to my husband, he has been insured by Adrian Flux for over 10 years and has been ripped off in such a disgracefull manner.Tommorrow 25/7/14 my husband collects the new car a much smaller car and smaller engine changing from a 2.7 v6 to a 1.6 and was expecting a lower insurance but today 24/7/14 he phoned Adrian Flux to change insurance and was told he needs to pay an extra £64, this is a disgusting way to treat such a long term customer.The insurance he… Read Full Review

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★☆☆☆☆

“WARNING1”

Written on: 11/07/2014 by Kaila240 (1 review written)

TERRIBLE SERVICE! AVOID! I cancelled my policy on the day it was supposed to start and was charged fifty eight pounds cancellation fee........ They took money from my account using stored card details from the time I paid in the deposit; regardless of my cancellation letter I sent them a few days ago. I stated they are not authorised to take any money from my account but guess what? They did. They dont even deserve one star. Be aware… Read Full Review

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★☆☆☆☆

“Worst mistake ever insuring with them!!!”

Written on: 28/06/2014

An absolute nightmare, they don't tell you that when you take out a policy that they get a company called premium credit to get you credit. This company will charge you a lot of APR and you are locked in with an agreement with them until you have paid the full amount you owe. Even if you change a car eg, mid - term adjustment you have to still pay off what you owe and the extra for a new car! Premium credit are a rude and incompetent company to deal with. Adrian Flux use companies the… Read Full Review

Hillsidefarm's Comment

Written on: 30/06/2014

They tell you when you pay monthly actually. It's part of the legal script.

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★☆☆☆☆

“Don't have an accident!!”

Written on: 24/06/2014 by nelly23 (1 review written)

After colliding with an unmarked illegal load sticking out more than two mtrs which was parked across my lane, I was told it was my fault and I should have avoided it and there was no case to bring against the other party, even after the police and the underwriter disagreed and told me there was.... Frankly I'm disgusted by the indifference shown they didn't even want to see the pictures I had taken! This is the worst insurance company I have come across in 23 years. Unless you are desperate… Read Full Review

Hillsidefarm's Response to nelly23's Review

Written on: 30/06/2014

They're the brokers you need to talk to the underwriters

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★☆☆☆☆

“terrible service”

Written on: 20/06/2014 by kay1974 (1 review written)

I had been with Adrian Flux for a few years and in the past have had no problem with them. This year when the renewal came over the email I was in hospital and unable to deal with it, My dad sorted out the insurance and got a better deal elsewhere. Funny thing is every other year someone has phoned from them to ask if the renewal was ok and if this had been the case they would have been told that I had got insurance elsewhere. As such the greedy gits have charged me over £100 for not… Read Full Review

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★☆☆☆☆

“Disinterested”

Written on: 20/06/2014 by xlLucas132 (1 review written)

They advertise classic insurance for young drivers, I rang for a quote to put my 24 year old onto my Morgan policy. The call back system works, the wait was quite long and the person I spoke to sounded completely disinterested......they don't insure under 25yr olds. Neither do Headley but at least they sound interested and try to help… Read Full Review

Hillsidefarm's Comment

Written on: 30/06/2014

They do insure under 25 year olds. However like a few companies they can't have them as named drivers. Have to be policy holders. They do insure them though.

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★☆☆☆☆

“check the cancellation policy”

Written on: 18/06/2014 by White376 (1 review written)

we found adrian flux to be reasonable for our daughters first policy but beware of the second year !!!!! when we changed her car the policy went from 1400 to 2000 admiral quoted 600 for the same policy. we decided to cancel and were told that we would have to pay 2 thirds of the premium as they take their full commission for the year even though they only covered the car for four weeks. after talking to their customer services we were very disappointed with the lack of help we received it was a… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 18/06/2014 by Hughmd (1 review written)

I took out an agreed valuation with this company. They'd agreed a greater value with the previous owner and had it covered at that level for several years. Having agreed the value with me and knowing the purchase price I paid, they subsequently dropped the agreed value by £1,750 and issued the certificate without even having the decency to contact me. I pointed out that I was not happy, that this was not how to behave towards their customers and that I would like a refund. They said they would… Read Full Review

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★☆☆☆☆

“ADRIAN FLUX A SHOCKING EXPERIENCE”

Written on: 07/06/2014 by grahamgcourt (1 review written)

I arrange and paid for insurance on my classic car online on 1st June 2014. 4 days later having been told to wait for confirmation of cover I was contacted to verify a couple details. I verified these and was told my premium would go up by over 50%!!! I told them to cancel as I had not yet had the benefit of any cover from them and I had 14 days to cancel in any case. I was told my options were to pay extra for the cover as they were not going to honour their online quotation or pay to… Read Full Review

Bolo's Response to grahamgcourt's Review

Written on: 12/06/2014

Malicious cancellation of my policy after I complained. Adrian Flux said I had not updated information. I have been waiting for a non fault claim to be settled since December last year.

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Ruth276's Response to grahamgcourt's Review

Written on: 14/08/2014

same thing happened to myself.....i was also shocked by this i paid £112 and they kept my money to.so bad

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★☆☆☆☆

“Awful service. NO CLAIMS BONUS DELETED!!”

Written on: 06/06/2014 by TOMMR2 (1 review written)

Took a policy out with Adrian Flux this time last year, and have just recieved my renewal for around £450. I have been quoted cheaper from other companies so decided to give your very unhelpful customer services a ring. I explained that I had a quote from Flux Direct that i did on confused.com with an insurance quote of around £200. The adviser then explained that I had done the quote with 6 years no claims bonus, then stating I had 0 NCB. She said that with the policy I took out I would… Read Full Review

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★★☆☆☆

“Unhelpful”

Written on: 05/06/2014 by kmillward (1 review written)

I insured my classic car with this company as they gave me the cheapest price. I had an accident which I decided not to claim for at the time as my car would have been witten off. I spoke to Adrian Flux they would not allow me to transfer the insurance to another car without for any less then at least another £500 this is ridculous price for a car i was going to buy for only a few £100. latter in the year my job circumstances changed and I had to change my pay from weekly to monthly meaning I… Read Full Review

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