Adrian Flux Car Insurance Reviews - www.adrianflux.co.uk

★★★☆☆
2.8 / 5
47% of users recommend this
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Latest Reviews

★☆☆☆☆

“Should be no stars”

Written on: 22/02/2015 by korg000 (1 review written)

ADRIAN FLUX was cheap to start of with.The package thy offed was great. They had been highly recommended by confuses who can called me to recommend them. I was highly impressed with the money that I thought I was saving – a big grin on my face to start but after the 14 day cooling off period had passed. I received many treats of cancelling my policy if I did not send a driving license and filling mileage form which I never received from the beginning - it was an NIGHTMARE. They added charges… Read Full Review

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★★☆☆☆

“Unnecessary time held on Premium Rate Telephone Number”

Written on: 11/02/2015 by 216Strickland (1 review written)

I changed my Motor Insurance to Adrian Flux from LV in 2014 & have just cancelled the renewal, first niggle I had with them was trying to put a friend on one of my policies to share the driving for a week when we had a 1,200 trip across Europe, LV had charged me £20 on a previous occasion Adrian Flux wanted £65 I then moved address & one of the insures refused to insure one of my cars at my new address, they cancelled the policy & even when there was almost 2 months to go to renewal I had no… Read Full Review

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★☆☆☆☆

“My husband searched for online quotes and Adrian Flux...”

Written on: 05/02/2015

My husband searched for online quotes and Adrian Flux came out reasonably priced so he booked online. We get new quotes every year and mostly book online so this was nothing new to us. A few days later once the policy had kicked in I received an urgent text to call them stating that my policy was 'in danger of being cancelled'. So I spent 30 mins on the phone to a quite unhelpful lady who wanted to check the online details submitted. In short this was her querying every detail in order to bump… Read Full Review

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★☆☆☆☆

“I BOUGHT A POLICY ONLINE AND PAID THE FULL AMOUNT BY...”

Written on: 04/02/2015

I BOUGHT A POLICY ONLINE AND PAID THE FULL AMOUNT BY DEBIT CARD,2 WEEKS LATER I RECEIVED AN EMAIL TO CONTACT THEM AS THERE WAS AN ISSUE AND MY POLICY MAY BE CANCELLED. WHEN I CALLED I WAS TOLD THAT I OWED THEM £140 FROM 2009 AND IF I DIDN'T PAY IT BY DEBIT CARD THERE AND THEN THEY WOULD CANCEL THE POLICY I HAD JUST BOUGHT AND AFTER DEDUCTIONS OF THE ALLEGED "DEBT" OF 140, A FURTHER £50 FOR ADMIN AND £40 FOR THE INSURER, THEY WOULD ONLY REFUND £60 FROM A TOTAL OF £300. fURTHERMORE I WAS… Read Full Review

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★☆☆☆☆

“Appaling wouldn't insure my car with them if it was free”

Written on: 31/01/2015 by HondaDriver (1 review written)

I have never written a review in my life even if I thought a service from a company was bad, so for me to be writing this is saying something... I am a young driver so my insurance is quite high, so every year I like to shop around for the best quote. After speaking to four or five companies over the phone I thought I would give Adrian flux a call knowing they specialise on hot hatches. After waiting a couple of minutes I got through to a lady who asked me the standard questions about my… Read Full Review

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★☆☆☆☆

“do not use this company.you have been warned”

Written on: 29/01/2015 by peterrotherham (1 review written)

i had been insured with adrian flux for 7yrs.On the 13th apr 2013 a car reversed into the road and into the side of my pickup.the damage to my vehicle cost me £7.46 to repair.a broken indicator stem that is inbetween my cab and body 1metre along the side of my vehicle was the only damage.the lense and bulb were undamaged.the car driver said i ran into the back of him.his claim against me was nearly £8.000 whiplash being the majority.i told the assistant claims manager that if i had run into… Read Full Review

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★☆☆☆☆

“Recieved no documents so cancelled and getting...”

Written on: 23/01/2015 by wbBauer225 (1 review written)

Recieved no documents so cancelled and getting threatning letters… Read Full Review

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★☆☆☆☆

“RIP OFF MERCHANTS”

Written on: 16/01/2015 by AdGR (1 review written)

I took out insurance before picking up a vehicle over the weekend having been assured I could cancel on Monday if the deal fell through. The car had 3 bald tyres but when I rang on Monday I was told the payment had gone through and I would only receive a 50% refund. I left it running whilst I looked for another car, but finances etc. meant it was 8 months before I could buy one. Yesterday I was told the insurers could not insure the vehicle I intend to buy so AF would cancel and refund. So… Read Full Review

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★☆☆☆☆

“bootleg”

Written on: 12/01/2015 by yolife (1 review written)

took out insuarance way before my renewal date incase of any issues so they would be sorted before. Sent all paper work as requested was all fine three weeks later apparently a bit of paper work wasnt sufficent enough although the witch on the phone said "oh yh its fine" a week later get a cancellation letter called adn resolved it the new year came heard nothing two days before my insurance is due to be collected get another email saing its going to be cancelled called, to be told no we have… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 12/01/2015 by DONTUSEADRIANFLUX (1 review written)

These DIRTY RATS ripped me off for over £200 pounds PLEASE SAVE YOURSELF A LOT OF WORRY AND COST DO NOT USE!!!… Read Full Review

Yolife's Response to DONTUSEADRIANFLUX's Review

Written on: 12/01/2015

agree 100% trying to charge people for cover which never happened

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★☆☆☆☆

“Horrendous - would not recommend to my worst enemy ”

Written on: 30/12/2014 by VC2014 (1 review written)

I was a customer of Adrian Flux's since September of this year, when they asked me to send in a copy of my drivers license, including the paper copy, which I did by post. 2 weeks later I received email and text notifications saying the policy was cancelled with immediate effect so I rang them to be advised that they hadn't received my details. They then asked me to email scanned copies in, which I did the day after the call, and they said they would cover me for an extra week until they… Read Full Review

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★☆☆☆☆

“RIP OFF ARTISTS”

Written on: 24/12/2014 by Barrho51 (1 review written)

UNDER NO CIRCUMSTANCES USE THIS COMPANY BEWARE!!! Basically they have ripped me off for £127 ,customer service beyond terrible please dont get involved with them… Read Full Review

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★☆☆☆☆

“Dreadful.”

Written on: 21/11/2014 by O'Reillywc318 (1 review written)

I am been insuring my cars for over 20 years. These people are the worst I have ever come across. The staff are rude, they take money from you without your authority, they will not reimburse you. Their policies are not worth the paper they are written on. They continually send you deadlines for more information and when you send it through they deny receiving it even if you have proof of email receipt. They then charge for late delivery of information! Unreal, NEVER EVER USE. They are cheap for… Read Full Review

Amir36's Comment

Written on: 24/11/2014

Yes I am agree with you these are biggest thieves in United Kingdom

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★☆☆☆☆

“rip off do not buy from them”

Written on: 14/11/2014 by pauloates (1 review written)

tried today to insure a new van same spec as old one to the inch gess what another£167 for same van. plus to cover old van for 3days £178 please go direct to companies dont use these rip of brookers… Read Full Review

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★☆☆☆☆

“DONT USE THIS COMPANY”

Written on: 10/11/2014 by turkie (1 review written)

Be Warned this company are money grabbers we paid 471 to insure our car 3 weeks later we are asked for a premium of 125 we ask to cancel and was told we would only get a refund of 102£ so we ending up paying the premium .The staff on the phone where useless there attitude stink and god forbid we ever have to claim .i hope we now have a stress free safe year driving our car and No i would NEVER use again… Read Full Review

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★☆☆☆☆

“terrible insurance company”

Written on: 08/11/2014 by ins1 (1 review written)

took van insurance out with Adrian flux nothing but a nightmare of a company start adding conditions once they have took your money. requesting my ncb which the already have and then wanting copies of licences and even wanting pictures of my vehicle inside my depot. a rip of company give you a good price then end up paying 7 months cover for 2 months. now they want to charge me even more ha ha cancelled card and direct debit good luck with that. steer clear go to an insurer direct leave the… Read Full Review

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★☆☆☆☆

“Absolute Joke!!! How are these people allowed to trade!!!”

Written on: 06/11/2014 by O'Keefeef54 (1 review written)

These people are an absolute joke... they'll take extra money at any opportunity with no explanation as to why! Try to cancel and you get hit with their cancellation fees which much be because the lady boy in the call centre has to take time out from shaving her back to press a button!!!! People like these should be drowned at birth!!! What's worse is that they are allowed to trade!!!… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/11/2014 by Elleo102 (1 review written)

I changed my insurance to Adrian Flux this year, I found the service excellent, the price was half what I was paying with Swinton, they even knocked extra money off when I got my no claims bonus wrong it was 5 years not 4. The call centre is fine the 2 times I have phoned I found the staff very polite and good at there job… Read Full Review

Dobss's Comment

Written on: 17/12/2014

I just won a court case. don't let these jokers get away with it all the same reasons again and again.and they wont be trading for very much longer. everyone needs to do the same thy never gave me the insurance I asked so never signed anything or confirmed that they should take any payments from my bank until they sent me the cover I asked for and which they confirmed I would e covered for. when I started the cover I was told I was getting I made a down payment on a private card. and gave them the company account info which all other payments was to come from. never got cover note for weeks then a basic cover note which never covered tools and public liability which I asked and recorded the conversation on opening the policy. endless calls emails recorded post from me asking for the correct cover note then some strange letter and email saying I had to send another copy of my driving licence. so I did then said they would stop cover in 15 days because it was the green one although in the eyes of the law it still stands. so ok sent of for new sent a copy five payments later another letter/email need another copy of driving licence told them I was stopping payment unless I had less b----t and the correct cover I asked for on a cover note which they confirmed I would get. yet another payment taken and yes a letter saying so sorry their net work had gone wrong and I was covered and the correct cover note was attached to the email. NO IT WAS NOT! called the bank changed the account number and any outgoing. then the emails came and post well two. insurance stopped I so they said ow them 400 quid . I sent them my solicitors info gave him all the rubbish they sent me . and was told by the solicitor to send asap letter stating I gave n concent to them taking payments for something I had not asked for and return any payments . nnnooo but instead they used the card info on the card I made the down payment on and not as I told them the company account which they had been robbing. and sent me an email sying thank you for making payment although I was not covered they would be happy to talk about insurance cover with me if I so wish to call. Mistake was they had a letter recorded and co signed by solicitor stating by no means did I give any concent to the use of my private information for something I had not asked for and a service they did not provide . second mistake they use the card info which was classed as a single transaction over four or five months ago which they had no lawful reason to hold let alone use when they felt like it. without my concent. ow full refund and a case against Adrian flux. but how many people out their have let hem get away with it. Don't get it now before they go under. and the rest of you stay away from them. and if they should have this removed no matter im posting so everyone gets their money back on every site I can.

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★☆☆☆☆

“stay away from these criminals”

Written on: 03/11/2014 by chad1602 (1 review written)

I insured my evo with them not knowing how much off a bunch of ××× they are...i sold the evo and tried to change my policy to my new address which was %70 cheaper area low crime..after about an hour they got back to me says they are unable to cover that area..y? No reason..other than it makes my policy liable for a refund as its %70 cheaper low risk area..so i had no choice but to cancel..i was charged 225 pounds which i paid...few days later another £198 came out my bank for no reason… Read Full Review

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★☆☆☆☆

“Money Grabbing and Terrible Customer Service”

Written on: 29/10/2014 by TheClassicCarDriver (1 review written)

My experience is over complicated and designed to extract money at any opportunity. No concept of value for money or fairness. Phone service leaves you endlessly waiting. Why I changed to them for a few pounds I will never know. I have never left a review before but I am so exasperated at the poor customer service and seemingly non interest in customer retention. this firm could be used in training modules on how not to build customer loyalty… Read Full Review

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