
| Customer Service | 3.3/10 |
|---|---|
| Value for Money | 3.3/10 |
| Overall rating | 3/10 |
Full review by
bashstreetkid![]()
on 23rd Dec 2008
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User Rating : 2
Respect : 0
Good Points: Struggling to think of any
Bad Points: Terrible customer service
General comments: Frizzell used to be excellent until LV took them over. Now customer service is terrible and almost one week since my accident (not my fault) they have still not sorted out a loan car or repair for me - they wanted to send my car (less than a year old) to a non-authorised repair centre which would have invalidated my bodywork warranty. Their callcentre keeps you hanging on for hours and hours and hours at YOUR cost and they didnt call back when they say they will. Appalling. I will not be renewing my car insurance with them.
bashstreetkid's review and ratings | 106 words | 1 comment added.
Review by
Guest.
on 9th Apr 2008
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User Rating : 0
Respect : 0
Had a incident were someone hit my car and they admitted liability, Frizzell Car Insurance lost my motor accident claim details on line.
It's now been three weeks and i still haven"t heard from them.
ps. by the way i am full com protected.
Guest's full review | 45 words
Review by
Guest.
on 3rd Apr 2008
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User Rating : 1
Respect : 0
From my experience Frizzell Car Insurance has poor customer service. They have not corrected a mistakes the 3rd time round, leading to loss of earnings and leading the dvla to believe that your car is not insured.
Guest's full review | 42 words
Review by
Kamb![]()
on 30th Aug 2006
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User Rating : 9
Respect : +1
When my car got written off because of a fire, I was expecting the process for making a claim to be long and tedious. However, after I had given the details of my claim, I was provided with a courtesy car almost straight away. Within a couple of weeks I received my cheque for my car. The whole process was relatively quick and painless.
Kamb's full review | 71 words
