Have been with Frizzells/LV Frizzell for 35 plus years and cannot fault them throughout this period. The service is great, just give them the details and they do it all for you, very helpfull staff as well. Must admit to not really needing them very much but we had "funny case" some years back on who owned the other car and was it really insured, Frizzells just took details and sorted it all out for me. Admit they may not be the super cheapest but the old saying "you only get what you pay for" certainly applies to any insurance.

Been with Frizzell now part of LV since Noah was a lad and my Dad before me. Be very wary whenever you renew always call them the twenty minutes or so waiting for someone to answer on a chargeable number usually results in some reduction. When I received my latest quote I noticed an increase in one of the named driver's Excess (mine) this apparently was as a result of my notifying them of a minor bump in the snow which I did not claim for. Previous claims were for acts of vandalism , knife and rock and act of God all of which I assumed would be covered and not affect my guaranteed NCD didn't think about the excess though. Frizzells were far from perfect but LV are far worse!
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Had reason to access the breakdown cover associated with the insurance - found it to be very helful, efficient and effective. Very good customer service. Would renew on this basis so far although have limited experience.

After around 20 years insuring with Frizzell on the basis of "cheaper insurance" because I was a CSMA member, I've just cancelled my car insurance policy with them having found considerably cheaper insurance elsewhere. Despite cancelling nearly a month before the next instalment was due, they still collected the monthly premium of nearly £60 and then only gave me a £7 refund because "they didn't have enough time to cancel the direct debit", plus they took a large admin fee. Shouldn't complain though - I've now got two cars insured for less than Frizzell were charging me for one!

Had a incident were someone hit my car and they admitted liability, Frizzell Car Insurance lost my motor accident claim details on line.
It's now been three weeks and i still haven"t heard from them.
ps. by the way i am full com protected.