Co-Op Car Insurance Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
13% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Co-Op Car Insurance - Ask a question now

Media Gallery for Co-Op Car Insurance

Co-Op Car Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Poor communication skills and expensive”

Written on: 12/11/2014 by Geoff15 (1 review written)

I held home and car insurances with Co-op but significant increases in premiums each year, without any claims being made, caused me to reconsider. Additionally any mid term amendment is really expensive. After I decided not to renew I received a very poorly worded letter from Co-op claiming to have cancelled my policy - I pointed this was an error only to receive a further poorly worded response from the complaints section. Definitely will not be going back to the C0-0p for anything I want in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wouldn't recommend to my worst enemy! Joke company”

Written on: 04/11/2014 by Kelly323 (1 review written)

They charge £20 fee for failed payment twice in a month even though you phone up on the day to pay. I am a customer not any1 off street. Will be cancelling my policy sooner give my money to another company and pay £50 cancellation fee + premium. DO NOT use co op insurance or funeral care As they prey on the most vulnerable people in society. Some1 was saying when you book a funeral through them they just throw you in a big pit with all people with aids then FCUK you right up the poo pipe… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not helpful”

Written on: 14/10/2014 by Onzy (1 review written)

tried to ring about a policy in my husbands name I am a named driver he was unable to speak as in hospital seriously ill even tho I paid they would not speak to me leaving me potentially uninsured they were frightenined of being sued not helpful at all would never recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cancelled my policy!!!”

Written on: 13/10/2014 by Lprice112233 (1 review written)

This is the second time they have cancelled my policy without properly notifying me I always make my monthly payments on time because I was short last month they attempted to take it once didn't notify me that there had been a problem and then they sent me a letter telling me my policy had been cancelled days after they had actually cancelled it!!! So I've been driving around with no insurance for over a week!!! This company is a joke never insuring with them again and I don't recommend anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lprice112233's Response to Lprice112233's Review

Written on: 13/10/2014

And they also expect me now to pay a cancellation fee!!! Haaaaa yeh rite!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“terrible procedures”

Written on: 19/09/2014 by MariusBerceanu (1 review written)

I bought a CAR INSURANCE from Co-Operative after 4 years with Honda Car Insurance. I was not aware (my mistake) that being a named driver on previous policy won't help me get the No Claims discount. I tried to send them all sorts of papers from previous insurer stating that I had no claim, I told them I was the only car user (my wife drives a company car insured on a different policy), but they didn't accept the documents. All good until here, but after that - instead of increasing the policy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“total lack of communication and they dont take any email”

Written on: 08/09/2014 by mergo (5 reviews written)

ok i was parked in a field at a boot sale ,came back to the car to find that a car had parked so close to my car i had toget in the passenger side, on reversing out in a confined space they say i damaged their vehicle ,at the time i did not know,that said coop contacted me i gave them all of the details , a week later the police phoned me and i told them the same he said they would not taking any action ,looking at my bumper i had a small paint loss i had to get the coop to send someone down to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Might As Well Have No Cover!”

Written on: 31/08/2014 by qrPutnam1949 (1 review written)

My partner went with co-op car insurance because we'd seen it recommended on certain sites and the adverts on TV stating your never left without a car in event of an accident, was all good until our car got broken into and some items taken from the car (windows smashed ect... we weighed up the pros an cons of making a claim but in the end we went for it because one of the items taken was worth a lot of money. Wished we never bothered! we were left without a car for 4 weeks! no courtesy car as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CANCELLED MY POLICY!”

Written on: 22/08/2014

This is the 3rd year I've been with co OP. And every year it gets worse. They've cancelled my policy without notifying me due to a payment bouncing. The first payment that's bounced in 3 years! So there's me thinking I'm insured. Driving around. Got pulled by police saying I'm not insured. I contacted co op who claim they emailed me, when I asked for another copy of that email it was not provided. Thanks a lot co op.. Seems like you do it to everyone. Being taken to court for this!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lprice112233's Comment

Written on: 13/10/2014

Did exactly the same thing to me! This is the second time they have cancelled my policy they sent me a letter after they cancelled it I was driving around for a week without insurance!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lprice112233's Comment

Written on: 13/10/2014

Did exactly the same thing to me! This is the second time they have cancelled my policy they sent me a letter after they cancelled it I was driving around for a week without insurance!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lprice112233's Comment

Written on: 13/10/2014

Did exactly the same thing to me! This is the second time they have cancelled my policy they sent me a letter after they cancelled it I was driving around for a week without insurance!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“ok until you have a claim”

Written on: 19/08/2014 by Hodgeshl399 (1 review written)

my daughter had a crash on the14th feb,it's the 19th of august,still not resolved,you are expected to sort out the vehical collection,attend the collection and supervise the pick up,our chrash is a no fault with an eye witness yet todate it is still unresolved,we have a firm working on the injury claim,butthey areworking to sort out the details,amazed as we arethat they havn't taken it to court.the car has a blackbox which shows she was in the speedlimit of60,on a straight road,the witness puts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Excellent service”

Written on: 05/08/2014 by Hernandezup1991 (1 review written)

No problems at all, very helpful, easy to understand people on the other end of the phone. Only thinking of changing as abit more expensive than some other quotes ie Lloyds. Paper work can through quickly and easy to read. It's great that the call centre is in this country, I ve not had to make any claims so my two years with them has been uneventful. First rate customer service so far… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ruined our holiday completely unapologetic.”

Written on: 30/07/2014

Co op car insurance policies are underwritten by Axa who are completely useless. Do no understand the meaning of customer service, disorganised, chaotic, simply do not do the job, when the chips are down! Following and accident in France Axa/ Co operative completely failed to communicate with the French Assessor, so that it took 12 days just to get the damage assessed and another 5 days to communicate the findings withe the UK. As we were at risk over running our 90 days caravan insurance and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not fit for purpose”

Written on: 15/07/2014 by Marissam107 (1 review written)

Policy was cancelled at 1am without being told! Only found by chance we were driving uninsuranced when we followed by regarding some other details. Constantly given wrong information. Do not use this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sallyyyyx's Comment

Written on: 22/07/2014

Not going to lie, but it you check your online dashboard and email address you wouldn't have been driving uninsured? Don't take out a policy if you don't like the fact it's an ONLINE policy, you wouldn't get the wrong info it's just you people don't read the info given to you lol

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“The co-op eco fiasco ”

Written on: 04/07/2014 by Marlons146 (1 review written)

I like loads of overs was mislead into believing this lot was part of the good old co-op. I am guilty of not checking them out properly, when I realized my mistake I cancelled the policy well within the fourteen days cooling off period. I have not received a refund as yet, what I have done is made trading standards aware of this company as should every one who has had a problem with them. Company's like this should not be allowed to be masquerading as an genuine insurance company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dave928S's Comment

Written on: 05/07/2014

I too fell into the same trap with the name co op. I found from the outset they are a rip off company. Un helpful and got your money keeping it. As for the 14 day cooling of period, they issue policy documents with a small print clause. £35 .00 cooling off charge for cancellation re work done. ??? crazy should be illegal. Thumbs down all the way. thankfully will fold very soon.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Beware!! accident? they cancel the policy midnight before”

Written on: 24/06/2014 by Hoodje156 (1 review written)

Left me high and dry. Cancelled my policy midnight before my accidenr but didn't tell me that till the day after- coincidence? They claim they didn't receieve my NCD- this is a typical insuracne ploy I've since learnt. As if it's in my interests not to send proof of over 5 years no claims. Company very disorganised and there are several arms- you never know who you're deal;ing with eco co-op funnily enough is the one to avoid. I chose this compamy for ethical reasons ....I'm cancelling my co op… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have been with co op insurance for 3yrs on a fully...”

Written on: 09/06/2014 by mpha02 (1 review written)

I have been with co op insurance for 3yrs on a fully comprehensive policy. Last week I crashed into someone (they just abruptly stopped on the motorway). When I reported the accident I was advised that an approved repairer nearby by Co op would come and collect the car to establish if it would be repaired or not. A courtesy car was to be provided by the garage whilst the assessment was taking place which would be not more than three days. Upon a decision being made, the garage withdraws the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“hassle hassle hassle”

Written on: 06/06/2014 by Rossifan (1 review written)

Tried 7 times to email proof of NCD I have sent the same email to my wife to prove fault not at my end and it wasn't. I have contacted Co-op insurance on receipt of a letter reminding me NCD proof is still required and according to them there is nothing wrong with their system. Bah humbug I say!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rossifan's Response to Rossifan's Review

Written on: 09/06/2014

tried another umpteen times still no auto reply but did get 1 reply to say they were unable to read and could it be sent in jpeg. This I have done by clicking on reply to their email and have not received any reply. Also tried to fax the info to the number on their correspondence -didn't work which doesn't surprise me in the least.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rossifan's Response to Rossifan's Review

Written on: 09/06/2014

I have now at last received a thankyou for my proof of NCD but they are also asking for info which is already supplied in the attachment - unblelievably incompetent !!!!!!!!!!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Worst Insurance Company I have dealt with!!”

Written on: 02/06/2014 by Robertm312 (1 review written)

I have been on the co-operative young driver scheme for almost two years and after hearing all the rubbish from member of staff and managers a like decided to change companies, upgrade my car and get a cheaper quote. I had a 1.4 Ibiza which I was paying £890 a year for which was fine until I sold the car and spoke to the co-op. They advised me that I needed to find a new car, receive the log book and also send a copy of my license within 14 days or else my policy would be cancelled. I would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst insurance company out their”

Written on: 31/05/2014 by Costellobp75 (1 review written)

This company is by far the worst possible insurance company out there. Last year I purchased insurance with cooperative thinking the prices were absolutely brilliant. After my direct debits started to go through I realised they were charging me an extra £100 without even telling me! After enquiring as to why they were doing this they said that I originally stated to have several no claims which I never did! After returning from uni, I re-insured with this company thinking maybe things have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Why the Co-Op should close - I hope!”

Written on: 28/05/2014 by Haydengp429 (1 review written)

My 22 year old son, who was killed in a car crash in June last year, was insured with the Co-Op. My eldest son informed them and, as my son had a fully comprehensive policy, there is a life insurance element to it. My son has a son, otherwise we wouldn't bother with it. As my son didn't have a regular income, his Mum paid the Direct Debits for his insurance. First of all, his Mum was told that she would need to keep paying the Direct Debits, otherwise the insurance would be invalid and they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jmdnnlln's Comment

Written on: 21/07/2014

Thank you for your reviewand I'm sorry for your loss..I imagine the worst time in your life.
I have just been quoted by the Co-Op..but I won't be taking them on as I have NEVER seen such a abysmal review for such a respected (or so I thought) company...

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Wings712's Comment

Written on: 21/07/2014

Thank you for your kind comments, which are much appreciated.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“car insurance”

Written on: 22/05/2014 by CeceliaO'Hara320 (1 review written)

my husband is with this company and i have heard the way they treat there customers i would never go with them and after reading these reviews i have urged my husband not yo renew , he agrees and is looking elswhere now . there phone number is a rip off why no lanline and calling from abroad well forget it, there are a lot better companies than this , dont be fooled by there cheap insurance quote they soon make money out of you in lots of other ways .shame on them , rip off of the year… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview