Co-Op Car Insurance Reviews

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Co-Op Car Insurance

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Latest Reviews

★★★★★

“credit where credit is due”

Written on: 05/07/2016 by camerak15 (1 review written)

We took out Co-operative car insurance for the first time this February. Unfortunately we were involved in a no fault rta at the end of March. We can not fault the way the Co-Op insurers have dealt with our claim. They have been efficient, polite and have kept us up to date all the way through. A big thank you to all the staff who were involved, customer services (who did provide what they really should, but don't always),being a first class service to us the customers. We hope to be… Read Full Review

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★☆☆☆☆

“Poor claim experience ”

Written on: 23/06/2016 by MagdalenaMcDougall (1 review written)

I'm not a CIS policy holder (thank God) but I did have the misfortune to be involved in an accident with CIS policy holder. Having made a claim for personal injury I have now been fobbed off to solicitors called Plexus Law. To say their customer service is poor is a serious understatement. After 4 failed attempts to get an update on my claim (without so much as an acknowledgement email), I felt obliged to write a review. As someone who works in the insurance industry, if I displayed this level… Read Full Review

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★☆☆☆☆

“renewal, price rises”

Written on: 27/04/2016 by mrsgoggin (1 review written)

9 years no claims, price rise of £11 per month, what makes me laugh is I can find more reliable quotes myself and then call back to talk about there new price, lol thanks for looking arfter us as your customer and letting me do reserch for you, fills like co op are increaseing the price for annual targets, not individual customer ability to drive carefully… Read Full Review

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★☆☆☆☆

“Renew my policy without sending a quote”

Written on: 14/04/2016 by ArturoBrown (1 review written)

I swapped my insurance over from my Volvo to my Lexus and my insurance was up for renewal in roughly 3 weeks I did not get note quotes no email no letter and on the day of renewal I took out insurance with another company for £365 about half an hour later on the same evening roughly about 10 o'clock I get an email saying thank you for renewing your policy which I did not get no quote no phone call no nothing and they have taken £525 out of my account compared to 365 I would not recommend this… Read Full Review

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★☆☆☆☆

“coop eco car insurance inhuman treatment.”

Written on: 03/04/2016 by Manning43 (1 review written)

In June of 2015 after obtaining a reasonable quote from Cooperative insurance I took out a full comprehensive policy on my Citreon Berlingo. In March of this year (2016) I had to make a claim due to a RTA with another vehicle. Upon reporting the accident, the decision was made instantly that I was at fault, without any referral to the Police report or ascertaining other factors, such as the injuries which my partner and I incurred in the accident. Within 2 weeks of the accident I received a… Read Full Review

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★☆☆☆☆

“Dreadful experience, buyer beware!”

Written on: 05/03/2016 by quixall (1 review written)

We insured our car with the Coop from 190315 to 180316. Renewal came through post so rang up to renew, no problem - yet & the premium from 190316 was paid & taken out of our account. My husband noticed they had classified our car as a coupe which it isn't so rang up to get it altered. Wanted admin charge of £15 to rectify their mistake!! My husband didn't agree with this so asked them to cancel the policy. They rang back for clarification later, policy duly cancelled. We then received a letter… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 29/02/2016 by MohammadGardner (1 review written)

This is the worst company that anyone could ever wish to do business with. Steer clear. DO NOT BUY INSURANCE from this company. 0/10 They do not answer the phone, the after service was abysmal and eventually I gave away £150 just to get a different policy with another company because I couldn't access the company to change my insurance over to my new vehicle… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 23/02/2016 by zeGonzalez343 (1 review written)

Terrible service avoid at all costs… Read Full Review

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★☆☆☆☆

“Pay out before liability is established ”

Written on: 26/01/2016 by zulucrazy (1 review written)

please I beg you people to never insure with this company. I had young drivers insurance and towards the end of the policy I was hit in a crash for cash. 2 years later the other driver admitted it was his fault, just before we are due to go to court. I call co-op to retrieve my no claims bonus I brought to them. They tell me the case is closed and "WILEY" the rude man in the claims department talks to me like I am lying. He also does not listen to me when I say I will send the proof from my… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 15/12/2015 by micsinc (1 review written)

Took car insurance out with the CO-OP, there was a reward gift with it of a karcher pressure washer, four months later we have not received the gift, when I have rang, first I was told I would receive the gift after 90 days of insurance, even though I paid in full for a year's insurance, I was told I would receive it in November. It's now December no gift has been received, they are now telling me I'm not entitled to it, due to not replying to some email they never sent me. I was told to make a… Read Full Review

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★☆☆☆☆

“Disgraceful, CEO NEEDS TO GET A GRIP!”

Written on: 03/12/2015 by Kearney471 (1 review written)

A loyal customer for 9 years and they couldn't care less. They would rather lose business than attempt to address their prices. I was quote double the price compared to my bank and my bank included full breakdown cover, Guarenteed courtesy car and protected no claims none of which was included In my Co-operative premium... and don't ask to speak to a supervisor, the staff member I spoke to was a disgrace and said they won't do anything which they didn't. No retention department anymore but do… Read Full Review

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★☆☆☆☆

“Shocking... hope my daughter never has to make a claim”

Written on: 05/10/2015 by James269 (1 review written)

The Co-operative young driver insurance offered the best deal we could find, saving us a good amount of money. However, what a pain in the backside they've been. Constantly requesting proof of address documents and threatening to cancel insurance if they don't receive them (despite the fact these documents have been sent and confirmed as received so many times). The money saved in insurance had probably been spent on the amount of phone calls we've had to make arguing over their mistakes. Avoid… Read Full Review

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★☆☆☆☆

“Web site is Junk”

Written on: 28/08/2015 by dbinq (31 reviews written)

Spent 10 minutes of my life filling out forms and final payment page wouldn't work. Online Chat agent says to call. A: I did it through a cashback site so don't want to call B: whole point of doing stuff online is so i don't have to call. I would rather pay more and use a website that worked. Got nuisances calls after, but now looking at reviews was probably a good job it didn't work… Read Full Review

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★☆☆☆☆

“Despicable - STAY CLEAR”

Written on: 28/08/2015 by Hubbard480 (1 review written)

It all started with a Motorbike on the wrong side of the road, going at speed and crashing into my car, which resulted in a claim with Elephant (just as bad as Co-op). This has been going on for a while and agreement of the no-claims has not been decided (they hope I go away and just pay for the damage myself). This was detailed when taking out the policy and I was told if I could not provide the correspondence my premiums would go up (thanks Elephant for nothing). Rather than increase the… Read Full Review

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★☆☆☆☆

“Why is'nt this company being investigated ?”

Written on: 23/07/2015 by Quest1212 (1 review written)

144 negative reviews and still trading. Had my vehicle for three months still haven't fixed it originally refused claim. AVOID… Read Full Review

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★★★★★

“Customer service has been outstanding”

Written on: 11/07/2015

2 claims. First when I scraped entire side of the car. Co-op made it straightforward to take it into a designated body shop, free rental car was waiting and work completed within few days. Second, horrendous car smash on a country lane, a hundred miles from my home, my vehicle undrivable. Called the Co-op from accident scene, within an hour a pick up truck had arrived, car was taken back to my home and deposited in my parking space without me having to accompany it so that I could coninue… Read Full Review

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★☆☆☆☆

“worst insurance company”

Written on: 06/07/2015 by joebud321 (1 review written)

my previous car insurance was with coop so you would think going with them would be painless.think again!! they ask me for a hard copy of my no claims bonus, which i thought was strange as they should no this information. i then sent no less than three letters requesting the no claims. which they ignored, after 3 months i decided to sell the car and switch my insurance to the new car.. i gave them a ring to inform them, at which they informed me that they have doubled my insurance and they… Read Full Review

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★☆☆☆☆

“Aggressive”

Written on: 15/06/2015 by Cole1964 (1 review written)

Like most insurance companies the Coop will attempt to get out of paying. the Coop however take this to another level with their aggressive and unhelpful attitude, taking advantage of the fact that the policyholder was a vulnerable female they tried to bamboozle on the phone. She said she was too stressed and upset to speak on the telephone (which she was), rather than hold back and give some breathing space they continued to bombard her with questions and were totally unsympathetic to her… Read Full Review

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★☆☆☆☆

“Awful,useless money grabbers”

Written on: 10/04/2015 by Cheyannej1960 (1 review written)

The staff at cooperative really couldn't run a bath! Never have I had to deal with such a bunch of incompetent idiots! Sent them my proof of no claims discount from admiral on headed paper" by admiral" with all the necessary information on, which to cooperative was unacceptable, emailed me stating I had to contact them with more information, and then emailed me 2 hours later telling me as I hadn't provided the information they were cancelling my policy,and charging me 50 pounds for the… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 04/04/2015 by Powersak179 (1 review written)

Co-op has been the worst mistake i've ever made. I tried to cancel my policy with them after 3 months of complete nightmare, asking me for the same documents over and over, ignoring my emails, being unacceptable rude and helpless on the phone... They never sent me my deposit back as they said and they still send me the same email over and over! I received it 6 times over 2 weeks, and i'm not even their customer anymore, I wish i never got my policy with them… Read Full Review

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