Co-Op Car Insurance Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
13% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Co-Op Car Insurance - Ask a question now

Media Gallery for Co-Op Car Insurance

Co-Op Car Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Do not use these people”

Written on: 02/04/2015 by Diego333 (1 review written)

I know the green and fashionable way to sort insurance is online BUT if you are dealing with a company like this that only deal in automated messages the system does not work They quibbled over my my No claims ,and despite me sending numerous emails and proof of documents they could not agree i was in the right. Finally after a long and costly phone call I had to agree to keep my business with them as they were going to charge me a ridiculous fee for wanting to cancel my policy with them due to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dishonest insurance company”

Written on: 31/03/2015 by Simonjdj (1 review written)

I'm a coop young driver insurer. I was hit by a third party who was also a co op insured driver. Co op are refusing to pay for some of the damage, because they are saying it was corroded . Now if something was corroded how long will it last? Nobody knows but it was fine until the accident. I would urge people not to use co op insurance and find a honest company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“hanging on”

Written on: 23/03/2015 by 163Krause (1 review written)

kept me on phone 16 minutes holding with the same message over and over again ripped up offer wouldn't use what a waste of my time and to top it all you can't message them unless you phone or write. not worth the stamp. annoyed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Been with them for 2 years, made no claims. Changed my...”

Written on: 05/03/2015 by Mamafreaks (1 review written)

Been with them for 2 years, made no claims. Changed my address, same town, even safer neighbourhood, only 2 miles away and they hiked up my insurance by £200. Then they have this habit of automatically renewing your insurance every year without any notification - no emails or post to give you a renewal quote, just a new surprise in your bank account. Then they try to convince you that you signed up for automatic renewals hence deserved not to know that they planned on charging you the earth… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“when the CO-OP is not the CO-OP!!”

Written on: 29/01/2015 by robd57 (1 review written)

I got a quote online from the 'co-op' for car insurance which I found acceptable but on selecting 'pay by direct debit' found that this policy was not available to be paid by this method, but I could have the premium there and then if I paid in full. I rang the enquiry line number to be told that due to having a 'low' credit score direct debit payments was not an option on this quote, despite having paid by this method and not having missed a payment for the last ten years and being a coop bank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worse car insurance ever”

Written on: 29/12/2014 by haashi (1 review written)

I went to mearkat compare the market i found this co operative car insurance i paid whole year to be free from hassle to carry on my daily work they send me a month later letter asking me document after document or we increase the premium i provide no claim bones more-than five years. at the end i cancel my polices. if you can afford any costs please stay away… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service!”

Written on: 12/12/2014

If you want an insurance policy that triples within 4 months without you knowing, then the Co-Op are the right insurance for you. If you then want a to cancel after your sudden rise in premium, good luck in doing so without paying ridiculous amounts of money because the co op are sly and only care about money. DON'T EVER GO WITH THIS INSURANCE COMPANY BECAUSE YOU WILL DEFINITELY REGRET IT!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor communication skills and expensive”

Written on: 12/11/2014 by Geoff15 (2 reviews written)

I held home and car insurances with Co-op but significant increases in premiums each year, without any claims being made, caused me to reconsider. Additionally any mid term amendment is really expensive. After I decided not to renew I received a very poorly worded letter from Co-op claiming to have cancelled my policy - I pointed this was an error only to receive a further poorly worded response from the complaints section. Definitely will not be going back to the C0-0p for anything I want in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wouldn't recommend to my worst enemy! Joke company”

Written on: 04/11/2014 by Kelly323 (1 review written)

They charge £20 fee for failed payment twice in a month even though you phone up on the day to pay. I am a customer not any1 off street. Will be cancelling my policy sooner give my money to another company and pay £50 cancellation fee + premium. DO NOT use co op insurance or funeral care As they prey on the most vulnerable people in society. Some1 was saying when you book a funeral through them they just throw you in a big pit with all people with aids then FCUK you right up the poo pipe… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not helpful”

Written on: 14/10/2014 by Onzy (1 review written)

tried to ring about a policy in my husbands name I am a named driver he was unable to speak as in hospital seriously ill even tho I paid they would not speak to me leaving me potentially uninsured they were frightenined of being sued not helpful at all would never recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Cancelled my policy!!!”

Written on: 13/10/2014 by Lprice112233 (1 review written)

This is the second time they have cancelled my policy without properly notifying me I always make my monthly payments on time because I was short last month they attempted to take it once didn't notify me that there had been a problem and then they sent me a letter telling me my policy had been cancelled days after they had actually cancelled it!!! So I've been driving around with no insurance for over a week!!! This company is a joke never insuring with them again and I don't recommend anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lprice112233's Response to Lprice112233's Review

Written on: 13/10/2014

And they also expect me now to pay a cancellation fee!!! Haaaaa yeh rite!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“terrible procedures”

Written on: 19/09/2014 by MariusBerceanu (1 review written)

I bought a CAR INSURANCE from Co-Operative after 4 years with Honda Car Insurance. I was not aware (my mistake) that being a named driver on previous policy won't help me get the No Claims discount. I tried to send them all sorts of papers from previous insurer stating that I had no claim, I told them I was the only car user (my wife drives a company car insured on a different policy), but they didn't accept the documents. All good until here, but after that - instead of increasing the policy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“total lack of communication and they dont take any email”

Written on: 08/09/2014 by mergo (7 reviews written)

ok i was parked in a field at a boot sale ,came back to the car to find that a car had parked so close to my car i had toget in the passenger side, on reversing out in a confined space they say i damaged their vehicle ,at the time i did not know,that said coop contacted me i gave them all of the details , a week later the police phoned me and i told them the same he said they would not taking any action ,looking at my bumper i had a small paint loss i had to get the coop to send someone down to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Might As Well Have No Cover!”

Written on: 31/08/2014 by qrPutnam1949 (1 review written)

My partner went with co-op car insurance because we'd seen it recommended on certain sites and the adverts on TV stating your never left without a car in event of an accident, was all good until our car got broken into and some items taken from the car (windows smashed ect... we weighed up the pros an cons of making a claim but in the end we went for it because one of the items taken was worth a lot of money. Wished we never bothered! we were left without a car for 4 weeks! no courtesy car as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CANCELLED MY POLICY!”

Written on: 22/08/2014

This is the 3rd year I've been with co OP. And every year it gets worse. They've cancelled my policy without notifying me due to a payment bouncing. The first payment that's bounced in 3 years! So there's me thinking I'm insured. Driving around. Got pulled by police saying I'm not insured. I contacted co op who claim they emailed me, when I asked for another copy of that email it was not provided. Thanks a lot co op.. Seems like you do it to everyone. Being taken to court for this!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lprice112233's Comment

Written on: 13/10/2014

Did exactly the same thing to me! This is the second time they have cancelled my policy they sent me a letter after they cancelled it I was driving around for a week without insurance!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lprice112233's Comment

Written on: 13/10/2014

Did exactly the same thing to me! This is the second time they have cancelled my policy they sent me a letter after they cancelled it I was driving around for a week without insurance!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lprice112233's Comment

Written on: 13/10/2014

Did exactly the same thing to me! This is the second time they have cancelled my policy they sent me a letter after they cancelled it I was driving around for a week without insurance!!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“ok until you have a claim”

Written on: 19/08/2014 by Hodgeshl399 (1 review written)

my daughter had a crash on the14th feb,it's the 19th of august,still not resolved,you are expected to sort out the vehical collection,attend the collection and supervise the pick up,our chrash is a no fault with an eye witness yet todate it is still unresolved,we have a firm working on the injury claim,butthey areworking to sort out the details,amazed as we arethat they havn't taken it to court.the car has a blackbox which shows she was in the speedlimit of60,on a straight road,the witness puts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Excellent service”

Written on: 05/08/2014 by Hernandezup1991 (1 review written)

No problems at all, very helpful, easy to understand people on the other end of the phone. Only thinking of changing as abit more expensive than some other quotes ie Lloyds. Paper work can through quickly and easy to read. It's great that the call centre is in this country, I ve not had to make any claims so my two years with them has been uneventful. First rate customer service so far… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ruined our holiday completely unapologetic.”

Written on: 30/07/2014

Co op car insurance policies are underwritten by Axa who are completely useless. Do no understand the meaning of customer service, disorganised, chaotic, simply do not do the job, when the chips are down! Following and accident in France Axa/ Co operative completely failed to communicate with the French Assessor, so that it took 12 days just to get the damage assessed and another 5 days to communicate the findings withe the UK. As we were at risk over running our 90 days caravan insurance and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Not fit for purpose”

Written on: 15/07/2014 by Marissam107 (1 review written)

Policy was cancelled at 1am without being told! Only found by chance we were driving uninsuranced when we followed by regarding some other details. Constantly given wrong information. Do not use this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sallyyyyx's Comment

Written on: 22/07/2014

Not going to lie, but it you check your online dashboard and email address you wouldn't have been driving uninsured? Don't take out a policy if you don't like the fact it's an ONLINE policy, you wouldn't get the wrong info it's just you people don't read the info given to you lol

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“The co-op eco fiasco ”

Written on: 04/07/2014 by Marlons146 (1 review written)

I like loads of overs was mislead into believing this lot was part of the good old co-op. I am guilty of not checking them out properly, when I realized my mistake I cancelled the policy well within the fourteen days cooling off period. I have not received a refund as yet, what I have done is made trading standards aware of this company as should every one who has had a problem with them. Company's like this should not be allowed to be masquerading as an genuine insurance company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dave928S's Comment

Written on: 05/07/2014

I too fell into the same trap with the name co op. I found from the outset they are a rip off company. Un helpful and got your money keeping it. As for the 14 day cooling of period, they issue policy documents with a small print clause. £35 .00 cooling off charge for cancellation re work done. ??? crazy should be illegal. Thumbs down all the way. thankfully will fold very soon.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview