Co-Op Car Insurance Reviews

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Co-Op Car Insurance

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Latest Reviews

★☆☆☆☆

“ok until you have a claim”

Written on: 19/08/2014 by Hodgeshl399 (1 review written)

my daughter had a crash on the14th feb,it's the 19th of august,still not resolved,you are expected to sort out the vehical collection,attend the collection and supervise the pick up,our chrash is a no fault with an eye witness yet todate it is still unresolved,we have a firm working on the injury claim,butthey areworking to sort out the details,amazed as we arethat they havn't taken it to court.the car has a blackbox which shows she was in the speedlimit of60,on a straight road,the witness puts… Read Full Review

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★☆☆☆☆

“Excellent service”

Written on: 05/08/2014 by Hernandezup1991 (1 review written)

No problems at all, very helpful, easy to understand people on the other end of the phone. Only thinking of changing as abit more expensive than some other quotes ie Lloyds. Paper work can through quickly and easy to read. It's great that the call centre is in this country, I ve not had to make any claims so my two years with them has been uneventful. First rate customer service so far… Read Full Review

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★☆☆☆☆

“Ruined our holiday completely unapologetic.”

Written on: 30/07/2014

Co op car insurance policies are underwritten by Axa who are completely useless. Do no understand the meaning of customer service, disorganised, chaotic, simply do not do the job, when the chips are down! Following and accident in France Axa/ Co operative completely failed to communicate with the French Assessor, so that it took 12 days just to get the damage assessed and another 5 days to communicate the findings withe the UK. As we were at risk over running our 90 days caravan insurance and… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 15/07/2014 by Marissam107 (1 review written)

Policy was cancelled at 1am without being told! Only found by chance we were driving uninsuranced when we followed by regarding some other details. Constantly given wrong information. Do not use this company… Read Full Review

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Sallyyyyx's Comment

Written on: 22/07/2014

Not going to lie, but it you check your online dashboard and email address you wouldn't have been driving uninsured? Don't take out a policy if you don't like the fact it's an ONLINE policy, you wouldn't get the wrong info it's just you people don't read the info given to you lol

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★☆☆☆☆

“The co-op eco fiasco ”

Written on: 04/07/2014 by Marlons146 (1 review written)

I like loads of overs was mislead into believing this lot was part of the good old co-op. I am guilty of not checking them out properly, when I realized my mistake I cancelled the policy well within the fourteen days cooling off period. I have not received a refund as yet, what I have done is made trading standards aware of this company as should every one who has had a problem with them. Company's like this should not be allowed to be masquerading as an genuine insurance company… Read Full Review

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Dave928S's Comment

Written on: 05/07/2014

I too fell into the same trap with the name co op. I found from the outset they are a rip off company. Un helpful and got your money keeping it. As for the 14 day cooling of period, they issue policy documents with a small print clause. £35 .00 cooling off charge for cancellation re work done. ??? crazy should be illegal. Thumbs down all the way. thankfully will fold very soon.

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★☆☆☆☆

“Beware!! accident? they cancel the policy midnight before”

Written on: 24/06/2014 by Hoodje156 (1 review written)

Left me high and dry. Cancelled my policy midnight before my accidenr but didn't tell me that till the day after- coincidence? They claim they didn't receieve my NCD- this is a typical insuracne ploy I've since learnt. As if it's in my interests not to send proof of over 5 years no claims. Company very disorganised and there are several arms- you never know who you're deal;ing with eco co-op funnily enough is the one to avoid. I chose this compamy for ethical reasons ....I'm cancelling my co op… Read Full Review

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★☆☆☆☆

“I have been with co op insurance for 3yrs on a fully...”

Written on: 09/06/2014 by mpha02 (1 review written)

I have been with co op insurance for 3yrs on a fully comprehensive policy. Last week I crashed into someone (they just abruptly stopped on the motorway). When I reported the accident I was advised that an approved repairer nearby by Co op would come and collect the car to establish if it would be repaired or not. A courtesy car was to be provided by the garage whilst the assessment was taking place which would be not more than three days. Upon a decision being made, the garage withdraws the… Read Full Review

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★★☆☆☆

“hassle hassle hassle”

Written on: 06/06/2014 by Rossifan (1 review written)

Tried 7 times to email proof of NCD I have sent the same email to my wife to prove fault not at my end and it wasn't. I have contacted Co-op insurance on receipt of a letter reminding me NCD proof is still required and according to them there is nothing wrong with their system. Bah humbug I say!!!… Read Full Review

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Rossifan's Response to Rossifan's Review

Written on: 09/06/2014

tried another umpteen times still no auto reply but did get 1 reply to say they were unable to read and could it be sent in jpeg. This I have done by clicking on reply to their email and have not received any reply. Also tried to fax the info to the number on their correspondence -didn't work which doesn't surprise me in the least.

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Rossifan's Response to Rossifan's Review

Written on: 09/06/2014

I have now at last received a thankyou for my proof of NCD but they are also asking for info which is already supplied in the attachment - unblelievably incompetent !!!!!!!!!!!!!

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★☆☆☆☆

“Worst Insurance Company I have dealt with!!”

Written on: 02/06/2014 by Robertm312 (1 review written)

I have been on the co-operative young driver scheme for almost two years and after hearing all the rubbish from member of staff and managers a like decided to change companies, upgrade my car and get a cheaper quote. I had a 1.4 Ibiza which I was paying £890 a year for which was fine until I sold the car and spoke to the co-op. They advised me that I needed to find a new car, receive the log book and also send a copy of my license within 14 days or else my policy would be cancelled. I would… Read Full Review

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★☆☆☆☆

“Worst insurance company out their”

Written on: 31/05/2014 by Costellobp75 (1 review written)

This company is by far the worst possible insurance company out there. Last year I purchased insurance with cooperative thinking the prices were absolutely brilliant. After my direct debits started to go through I realised they were charging me an extra £100 without even telling me! After enquiring as to why they were doing this they said that I originally stated to have several no claims which I never did! After returning from uni, I re-insured with this company thinking maybe things have… Read Full Review

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★☆☆☆☆

“Why the Co-Op should close - I hope!”

Written on: 28/05/2014 by Haydengp429 (1 review written)

My 22 year old son, who was killed in a car crash in June last year, was insured with the Co-Op. My eldest son informed them and, as my son had a fully comprehensive policy, there is a life insurance element to it. My son has a son, otherwise we wouldn't bother with it. As my son didn't have a regular income, his Mum paid the Direct Debits for his insurance. First of all, his Mum was told that she would need to keep paying the Direct Debits, otherwise the insurance would be invalid and they… Read Full Review

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Jmdnnlln's Comment

Written on: 21/07/2014

Thank you for your reviewand I'm sorry for your loss..I imagine the worst time in your life.
I have just been quoted by the Co-Op..but I won't be taking them on as I have NEVER seen such a abysmal review for such a respected (or so I thought) company...

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Wings712's Comment

Written on: 21/07/2014

Thank you for your kind comments, which are much appreciated.

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★☆☆☆☆

“car insurance”

Written on: 22/05/2014 by CeceliaO'Hara320 (1 review written)

my husband is with this company and i have heard the way they treat there customers i would never go with them and after reading these reviews i have urged my husband not yo renew , he agrees and is looking elswhere now . there phone number is a rip off why no lanline and calling from abroad well forget it, there are a lot better companies than this , dont be fooled by there cheap insurance quote they soon make money out of you in lots of other ways .shame on them , rip off of the year… Read Full Review

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★☆☆☆☆

“Motor Insurance Claim”

Written on: 21/04/2014 by stephen7879uk (1 review written)

Don't be taken in by the marketing spiel how good the Co-operative are insurancing your motor vehicle. I have never made a claim in my 40 years of driving but on this occasion I decided this might be the first. They turned a problem into a crisis. I had an accident the early hours of a Saturday morning and after many telephone calls (many of them chasing up so called return calls which never happened) to make sure I got to work on the Monday, I decided to pay for everything including a hire car… Read Full Review

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★☆☆☆☆

“shocking honestly”

Written on: 13/04/2014 by pitto-.61 (1 review written)

I changed car with coop, and the woman on the phone said I was insurance from that moment, there was a smart box allready installed in the car from the same company, well I have had a email saying there canceling my insurance cause I aint arranged a appointment to install the box. Can they do this or not?… Read Full Review

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★☆☆☆☆

“Coop Insurance Temporary Driver”

Written on: 08/04/2014 by mary000 (1 review written)

On 12 February 2014 I put my son on my Coop Motor Insurance policy for a period of 4 weeks whilst I was in hospital. On 13 February he was stopped by the policy and informed that he was not insured on my policy. I have made several calls to their Manchester office asking for written confirmation that my son was covered on this policy. They have cofirmed during out telephone conversations that he was put on cover on 12 February and would send written cofirmation of this; my numerous calls… Read Full Review

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★☆☆☆☆

“Useless Company!”

Written on: 28/03/2014 by AlanaSpence401 (1 review written)

I have had two policies with coop car insurance, I had to cancel my first one as I had a lot of trouble with this company because I moved address. So I had to pay £250 for cancelling at no fault of my own. Aswell as £400 deposit for having the policy for 2 months! I then got another policy out with them as I was told I could, I done that and for no reason I have recently had a email saying the car insurace will get cancelled in 1 weeks time. DO NOT GO WITH COOP! You will spend your life on… Read Full Review

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★☆☆☆☆

“Plagued by cold callers from Co-op Car Insurance”

Written on: 17/01/2014 by ncs1 (3 reviews written)

I applied online for car insurance. I expressly put down on my application that I didn't want any marketing cold calls, texts or emails ... yet Co-op Car Insurance ignored that and have called me 7 times in the last 2 days, trying to get the sale. Thinking I'd made a mistake on the application, I logged back in to double check. And, sure enough, I hadn't made a mistake ... I HAD asked for no marketing calls ! I called Co-op Car Insurance to complain. They said it doesn't matter what marketing… Read Full Review

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★☆☆☆☆

“SCAMS”

Written on: 16/01/2014 by Guest90000 (1 review written)

Probably the worst insurance company out there One payment bounced so without informing me they called my policy. Me knowing nothing of this I continued driving as usual. Got pulled over for diving uninsured. Was adviced by the helpful and considerate police officers to take this to court. And seeing as though I'm not the only one with this problem it does not seem like a mistake. They "apparently" sent me letters informing me of this cancellation which I have not recieved. Avoid this company… Read Full Review

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★☆☆☆☆

“Do not use them”

Written on: 12/01/2014

I am on my second policy with co op now - and they will do anything and everything to get every init of money out of you, they love the small print. They are the cheapest out there by far, but this is the only reason I am with them! If I had more money I wouldn't hesitate to spend the extra money on avoiding them! If you can afford not to use this company then for gods sake do not use them!… Read Full Review

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★☆☆☆☆

“very bad company”

Written on: 06/01/2014 by garydcruz (1 review written)

I had insurance with the co-op and as soon as I had an accident (not my fault) they wanted to cancel my policy. I have never heard of this before after 10 years of driving. I complained and all I got was rude members of staff giving me wrong advice. so I do what im advised, to try and keep my policy and then they say it is not what they wanted. they are terrible policy was cancelled will never use them again… Read Full Review

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