Co-Op Car Insurance Reviews

Click here if this is your business
Co-Op Car Insurance
★☆☆☆☆
1.4
12.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Co-Op Car Insurance - Ask a question now

Media Gallery for Co-Op Car Insurance

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Worst company ”

★☆☆☆☆

written by IsabelSmart on 03/10/2020

STAY AWAY DONT TOUCH THIS COMPANY YOU WILL REGET IT. I would give no star's if possible.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Highly recommend ”

★★★★★

written by 248Dempsey on 07/01/2020

2 weeks ago today I had a terrible accident on Xmas eve on the M4 motorway. Today my pay out has been finalised. Considering we have has Xmas and new years to slow the process down, I am extremely happy with the outcome. From start to finish co-op have been absolutely amazing, contact me back when they say they will,well and truly exceeded their pay out deadline, staff a caring and friendly. I will continue my policy with them for their great customer service alone. I would highly highly recommend this company.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Great”

★★★★★

written by Millerdt379 on 21/09/2018

I have always been with coop break down included staff are always very helpful and I recommend them and also they down mind you adding drivers to policy's my dad also got a good deal with coop as well when he insured his car.all staff are very helpful

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Poor communication”

★☆☆☆☆

written by Day455 on 29/11/2017

Unable to pay or cancel services online. In todays day and age, this facility should be available. They insist everything is done by phone, talk too quickly and are inflexible. Absolute rubbish.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

“Do NOT go with this company!!!”

★☆☆☆☆

written by JamarHancock on 14/10/2017

Wow why am not suprised with these reviews, the way i got treated today and the lack of support i got off these today was disgusting they cancelled my policy n told me i would have to pay another deposit to go back with them, no fault of my own they have treat me unfairly i am so angry with these today n advise anyone to not go with these, you couldnt pay me to go with these again staff are unless n not helpful at all!!!! Money grabbers thats what they are!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

“please do not have anything to do with this company...”

★☆☆☆☆

written by chrisfalode78 on 28/09/2017

please do not have anything to do with this company called co op/eco insurance.cause all they want from you is more money and make your NCD disappear.They have so many unprofessional customer service adviser who are not ready to work waiting for you to tell them what to do. Useless company

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

“CO OP CONTRIBUTED TO TEENAGE SON HAVING A STROKE”

★☆☆☆☆

written by 326Smith on 30/06/2017

CO OP CONTRIBUTED TO TEENAGE SON HAVING A STROKE I'm still too weak from our house fire and being homeless for so long to fully explain the terrible way Co op treated us, so I will just leave some facts: After a non fault house fire Coop - All admitted they have little to no knowledge of disability, so we were failed beyond comprehension - They moved us between 13 Travelodges (different areas) in 3.5 mths because they refused to book accessible rooms in advance - They completely ignored all medical evidence on both myself (power chair user, and son's health) leaving us at extreme risk throughout. The fear we felt was extreme. - We were left on the pavement with no where to go - They left me without vital medical equipment for 7 months which has impacted my health permanently. The pain I am in now daily as a result of this brings me to tears as it is unmanageable. - We begged them for help as my father was dying and we were caring for him, and like every other area, they failed and provided what was needed AFTER he passed. -We received a payout that still missed off lots of our items and still was incomplete in monetary value. Daily we still realise things just 'disappeared.' - We had to do all the work instead of the loss adjusters - making documents 100's of pages to make it idiot proof - and still, they completely screwed it up. They passed us to lots of loss adjusters who asked the same questions over and over rather than just read the information they had, irrespective of how exhausting and upsetting this was to us. - The ignorance around disability from this company is a DISGRACE... Throughout I explained what I needed, what their actions were doing to me and my input was ignored. Mistakes were made almost daily, and we were left trying to sort them out, only for the same mistakes to happen a few days later. I was grilled over and over to prove whether I bought equipment myself (even when I proved 20 page documents that I did, I was still grilled further). It was soul destroying. - I am a power chair user and was put into rooms with no adaptations meaning I couldn't even go to the toilet - yet it was inferred I should have been grateful they helped at all. - If we sat back and waited for them to 'act' we'd probably still be sat on a pavement now, and our claim no further on. We literally had to do everything. It was a full time job from 6 am -11 pm. - My sons health needs were completely ignored (as were all my medical reports submitted also) showing his health was also rapidly declining. - Coop offered us £2K for the errors made throughout. I cried when they offered this... it was an insult. They told me we could have it just as a gesture of goodwill and then advised us to go to the Ombudsmen. NO MONEY WAS EVER PAID OUT BY CO OP. We knew recovering from this would take years. Co op had no real grasp of the real harm they had caused to a family with disabilities which is proved below. My teenage son could not cope with how little they valued us and belittled what they'd done to us. Just under 2 months later he went on to suffer a stroke. He hasn't slept properly since the fire and days before he was particularly upset and couldn't understand why we, as a completely innocent family, were treated in such a way, and with such a lack of compassion throughout, when we didn't even cause the fire. Yet we'd lost our home and everything in it. It was confirmed that his bleed on his brain was due to the immense stress he was under due to the poor management of the fire and what we were put through. As stated, Coop did not even acknowledge the medical reports that were sent to them warning them about the risks that this situation could do to him and the stress it would cause him. I am covering 10% of the failings Co op did. I can't begin to express the trauma my family and I have and are still going through and we don't even know how to begin rebuilding our lives. The local council were who helped us and rehoused us in the end although we had to relocate and now face huge commuting costs. We lived for months with donated beds from a church and newspapers up at the windows as we had nothing to our names anymore. Co op knew and despite us begging to help, sending photo's showing them the conditions we were living in, especially due to our medical needs, they continued to leave us struggling.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chrisfalode78's Comment

Written on: 28/09/2017

please do not insure your car with this company.They are always looking for a way to make you pay more or lose your NBC

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Please dont use this company ”

★☆☆☆☆

written by Redditch75 on 31/05/2017

This company is full of ill manners bunch of horrible staff who are only interested in getting your money this company as got that many bad reviews they need shutting down but wont while people keep buying their dodgey insurance policys stay away from this company pay that bit extra and stay safe

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

“useless”

★☆☆☆☆

written by IzaiahDempsey on 13/05/2017

No communication , No support and no clue. They accepted liability that wasn't my fault ,lied to me when I phoned them in march and April and asked what was going on saying that the situation was pending yet i find out in a may that they paid £1200 in Feb to settle as the hire costs were going up. (the car and mine only had a scratch) This apparently was 50% but the other car was only valued at £900 so they clearly sent out no assessor and just accepted the other persons word who as far as i'm concerned commited a crime and got away with it because of the incompetence on part of COOP . DO NOT INSURE WITH COOP IF YOU NEED TO CLAIM OR A CLAIM IS MADE AGAINST YOU DEALING WITH THEM IS STRESSFUL

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Redditch75's Comment

Written on: 01/06/2017

Terrible company the staff are so rude and always lieing take you case to the ombudsman they are really good

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0

“I had a non-fault accident and promptly reported. The...”

★☆☆☆☆

written by 492Schofield on 02/05/2017

I had a non-fault accident and promptly reported. The person on the phone encouraged me to use a claims company as otherwise I would be required to pay the excess/total cost and claim it later. The claims company process was long, complicated and the charges were exorbitant (to the other party). It left me very bitter- I do not wish to go through such an experience.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Redditch75's Comment

Written on: 01/06/2017

Told me the same then when you come to renew you lose all no claims bonus even when its not your fault terrible company

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Dont no use co op insurance ”

★☆☆☆☆

written by BentleyConnolly471 on 27/04/2017

 are dont use i was with them 11 years had 9 years claims bounus they canceled my insurance and i had to restart it took all of my no claims bounus so they can charge people more money people don't use

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Redditch75's Comment

Written on: 01/06/2017

Oh look they have done it to someone else they done this to me conning people and robbing money company needs shutting down

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Worst car insurance company I have ever dealt with”

★☆☆☆☆

written by Juliusl342 on 21/04/2017

I was given a competitive quote by CoOP, and my policy started and everything was setup fine, however after about a month the underwriters contacted me stating they need a copy of my log book and marriage certificate. Anyway I obliged emailed them through the details, I also received an email back from CooP stating that no further action is required my car insurance policy will continue with CooP. I then received another letter a week later stating my insurance has been cancelled, Then they said they will now need to start a new policy It was horrific to deal with this kind of issue for no reason what so ever in 20 years of my insurance life I have never had to provide marriage certificate, just madness

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Redditch75's Comment

Written on: 01/06/2017

This company are a joke they cancelled mine and said i did it then the computer was at fault worse company ever

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“STAY AWAY”

★☆☆☆☆

written by Gallett1993 on 24/02/2017

I got young drivers insurance from the co-op when I first passed my test. 1 month before my insurance was for renewal, my windscreen got chipped. Being a new driver, I contacted the co-op straight away and was told they would get one of their 'approved repairers' out ASAP. I asked whether this would affect my NCD (bearing in mind I had a full comp policy), I was told it wouldn't. A week or so later my insurance renewal came through and my premium had increased. When I phoned the co-op I was told the rise was because I had made a claim on my insurance and therefore had 0 years NCD! Needless to say I didn't renew my policy. My advice would be to STAY AWAY.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Redditch75's Response to Gallett1993's Review

Written on: 01/06/2017

Well said also my advice stay away co op are ripping people off

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Nuffield Health”

★★★★★

written by sarah9224 on 21/02/2017

With Coop, you are entitled to 20% off gym memberships !! Great Benefit!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 1

“TERRIBLE SERVICE AFTER MY CAR CRASH ”

★☆☆☆☆

written by Keatingtz325 on 17/02/2017

I had a RTA not my fault, and not once CO OP INSURERS have contacted me. I rang yesterday to my recovery place CMG to find out my car is being crushed! my stuff was still inside my car, which the police wouldnt allow me to collect as I was in danger. CMG told me that my insurers should of communicated with me with the procedure and letting me know when the assessor is coming out. STILL NO PHONE CALL !!! My car is a write off, but no one has explained the procedure to me, or how it works, how long it takes etc. The insurers refused to come out and automatically wrote my car off. I am being told more by the police compound CMG than CO OP. When I have called up, I feel being patrionised and they have no heart or symphony that i was involved in a major car accident, which wasnt my fault. I dont feel reassured with this company and lost my trust and faith with them. Im going through major shock at the moment, and stress and im so frastrated that I have to chase them! This is my second year with co op as well. I have been driving 15 years and first crash I had. Its not that hard for someone to explain the procedure, and length it takes etc!!! overall im not happy with the service im getting.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Redditch75's Comment

Written on: 01/06/2017

This company is a terrible company i had same problem none fault accident when come to renew price went up and they stole my no claims bonus which was 9 years horrible rude staff

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“ quote lies”

★☆☆☆☆

written by on 16/01/2017

Given a quote with partner as named driver on the insurance about a week a go, very competitive, now I have to get car covered suddenly they are not going to insure me with named driver and will not honour the quote, they really should stick to selling over priced food and burying people!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I was insured for just a month before they sent out a...”

★☆☆☆☆

written by quanhoang on 11/12/2016

I was insured for just a month before they sent out a letter saying my insurance was cancelled. When I called them up they claimed to have sent out a letter requesting further information which I never received. They have both my mobile number and email address on file which they never bothered to use but instead stole around 30% of my annual premium for that first month. I would not recommend

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Rip off”

★☆☆☆☆

written by ogStout52 on 17/11/2016

2 months into my insurance I had to amend it so a friend could drive me to a hospital appointment for a minor op did a quick comparison found it 280 quid cheaper for both of us on the policy and they still wanted a 50 pound cancellation fee ......won't be using coop insurance again

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Cancelled my policy after a notice about review was given”

★☆☆☆☆

written by Migdalskis on 11/11/2016

One month before my policy had expired, i was given a notice to not renew my policy next year and was asked to send me nine years NCB. After 2 days they just cancelled my policy, when i rang and asked them why the cancelled my policy and they said they didn't know why that happened. I asked to restore my policy because there was only a month left, they said that's not possible because the policy was cancelled, I said i didn't made any requests for the cancellation, they just said they understood but couldn't do anything to help me. I wasted a year of NCB. I strongly do not recommend this company. I paid for the my insurance in advance.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andrewlaugher's Response to Migdalskis's Review

Written on: 02/05/2017

Did the same to me

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Totally useless!”

★☆☆☆☆

written by Powellat437 on 13/10/2016

The way you apply for Coop car insurance is so antiquated compared to other insurers. You fill in your details on-line and then have to wait for documents to be sent to you by post and if your lucky they will arrive intact, correct and before your policy starts. All other insurers I have used send their documents for you to download and check, but in this modern day Coop insurance is so out of date with its clunky methods. When my documents did arrive they did not include the cover I had selected, even though I had double checked all the selections after the quote price became lower to what was originally quoted? So with my damaged documents I contacted Coop insurance and cancelled the policy. They wanted to cancel the policy after the start date. I had to inform them that this would mean they could refund me less due to the fact the policy had started and that I wanted my refund to be started now, two days before the policy actually started. This seem to cause confusion and I had to wait while the call handler spoke to his manager to discuss matters. The call handler said my deposit would be refunded (was not a deposit but full payment) and they would cancel my mandate (I never even set up a mandate). It seems with Coop car insurance the left hand does not know what the right hand is doing and there was no apology for the problems with my policy. If your looking for modern, expert and professional service then look elsewhere than Coop car insurance, until they get their act together. If you want to know what makes this really really bad for me, it's the fact that I actually for the Coop group!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by 50Grange50 on 11th October 2016 Report this content
My parked car was hit by another car two months ago. Why have I only just been told it's a total loss. I was told one week after the crash that the damage to my 2012 Fiat Panda would cost 66% of the value of my car. The insurance of the car that hit my car agreed to pay that much, so why now are the repair garage appointed by the Co-op saying they won't repair my car? The Co-op Insurance company are so unhelpful, they have never kept me informed, why two months! I don't know what to do now, I don't know where to go for help.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content zulucrazy Written on: 12/10/2016
First establish why it took then 2 months. Then ask them why can't it be fixed by the other party if it is agreed ask for all of this in writing. Sometimes if they feel it isn't economical then they just don't bother Get everything in writing and you may need to go to the omburdsman if your not satisfied
Asked by Aminawarnakula on 7th February 2014 Report this content
The co-operative is asking permission to contac dvla as they do not accept copy of original. What should I do?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content DavidTarver19 Written on: 11/02/2014
Firstly WHY DO THE co-op want to contact the DVLA? Which paperwork are you referring to? Basically, the DVLA will not give your personal information out without your agreement. With that in mind confirm with the CO-op what they actually need from you. My son had Young Peoples car insurance with the co-op and they had extremely poor customer services and support. If possible contact another supplier to see if they have the same approach to your requirements and can explain why the DVLA need to be contacted.
Asked by brendamoffat on 21st January 2014 Report this content
Do I have to pay excess on a claim of vandalism?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

overview