Co-Op Car Insurance Reviews

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Co-Op Car Insurance

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Latest Reviews

★☆☆☆☆

“Rip off”

Written on: 17/11/2016 by ogStout52 (1 review written)

2 months into my insurance I had to amend it so a friend could drive me to a hospital appointment for a minor op did a quick comparison found it 280 quid cheaper for both of us on the policy and they still wanted a 50 pound cancellation fee ......won't be using coop insurance again… Read Full Review

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★☆☆☆☆

“Cancelled my policy after a notice about review was given”

Written on: 11/11/2016 by Migdalskis (1 review written)

One month before my policy had expired, i was given a notice to not renew my policy next year and was asked to send me nine years NCB. After 2 days they just cancelled my policy, when i rang and asked them why the cancelled my policy and they said they didn't know why that happened. I asked to restore my policy because there was only a month left, they said that's not possible because the policy was cancelled, I said i didn't made any requests for the cancellation, they just said they… Read Full Review

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★☆☆☆☆

“Totally useless!”

Written on: 13/10/2016 by Powellat437 (1 review written)

The way you apply for Coop car insurance is so antiquated compared to other insurers. You fill in your details on-line and then have to wait for documents to be sent to you by post and if your lucky they will arrive intact, correct and before your policy starts. All other insurers I have used send their documents for you to download and check, but in this modern day Coop insurance is so out of date with its clunky methods. When my documents did arrive they did not include the cover I had… Read Full Review

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★★★★★

“credit where credit is due”

Written on: 05/07/2016 by camerak15 (1 review written)

We took out Co-operative car insurance for the first time this February. Unfortunately we were involved in a no fault rta at the end of March. We can not fault the way the Co-Op insurers have dealt with our claim. They have been efficient, polite and have kept us up to date all the way through. A big thank you to all the staff who were involved, customer services (who did provide what they really should, but don't always),being a first class service to us the customers. We hope to be… Read Full Review

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★☆☆☆☆

“Poor claim experience ”

Written on: 23/06/2016 by MagdalenaMcDougall (1 review written)

I'm not a CIS policy holder (thank God) but I did have the misfortune to be involved in an accident with CIS policy holder. Having made a claim for personal injury I have now been fobbed off to solicitors called Plexus Law. To say their customer service is poor is a serious understatement. After 4 failed attempts to get an update on my claim (without so much as an acknowledgement email), I felt obliged to write a review. As someone who works in the insurance industry, if I displayed this level… Read Full Review

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★☆☆☆☆

“renewal, price rises”

Written on: 27/04/2016 by mrsgoggin (1 review written)

9 years no claims, price rise of £11 per month, what makes me laugh is I can find more reliable quotes myself and then call back to talk about there new price, lol thanks for looking arfter us as your customer and letting me do reserch for you, fills like co op are increaseing the price for annual targets, not individual customer ability to drive carefully… Read Full Review

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★☆☆☆☆

“Renew my policy without sending a quote”

Written on: 14/04/2016 by ArturoBrown (1 review written)

I swapped my insurance over from my Volvo to my Lexus and my insurance was up for renewal in roughly 3 weeks I did not get note quotes no email no letter and on the day of renewal I took out insurance with another company for £365 about half an hour later on the same evening roughly about 10 o'clock I get an email saying thank you for renewing your policy which I did not get no quote no phone call no nothing and they have taken £525 out of my account compared to 365 I would not recommend this… Read Full Review

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★☆☆☆☆

“coop eco car insurance inhuman treatment.”

Written on: 03/04/2016 by Manning43 (1 review written)

In June of 2015 after obtaining a reasonable quote from Cooperative insurance I took out a full comprehensive policy on my Citreon Berlingo. In March of this year (2016) I had to make a claim due to a RTA with another vehicle. Upon reporting the accident, the decision was made instantly that I was at fault, without any referral to the Police report or ascertaining other factors, such as the injuries which my partner and I incurred in the accident. Within 2 weeks of the accident I received a… Read Full Review

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★☆☆☆☆

“Dreadful experience, buyer beware!”

Written on: 05/03/2016 by quixall (1 review written)

We insured our car with the Coop from 190315 to 180316. Renewal came through post so rang up to renew, no problem - yet & the premium from 190316 was paid & taken out of our account. My husband noticed they had classified our car as a coupe which it isn't so rang up to get it altered. Wanted admin charge of £15 to rectify their mistake!! My husband didn't agree with this so asked them to cancel the policy. They rang back for clarification later, policy duly cancelled. We then received a letter… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 29/02/2016 by MohammadGardner (1 review written)

This is the worst company that anyone could ever wish to do business with. Steer clear. DO NOT BUY INSURANCE from this company. 0/10 They do not answer the phone, the after service was abysmal and eventually I gave away £150 just to get a different policy with another company because I couldn't access the company to change my insurance over to my new vehicle… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 23/02/2016 by zeGonzalez343 (1 review written)

Terrible service avoid at all costs… Read Full Review

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★☆☆☆☆

“Pay out before liability is established ”

Written on: 26/01/2016 by zulucrazy (1 review written)

please I beg you people to never insure with this company. I had young drivers insurance and towards the end of the policy I was hit in a crash for cash. 2 years later the other driver admitted it was his fault, just before we are due to go to court. I call co-op to retrieve my no claims bonus I brought to them. They tell me the case is closed and "WILEY" the rude man in the claims department talks to me like I am lying. He also does not listen to me when I say I will send the proof from my… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 15/12/2015 by micsinc (1 review written)

Took car insurance out with the CO-OP, there was a reward gift with it of a karcher pressure washer, four months later we have not received the gift, when I have rang, first I was told I would receive the gift after 90 days of insurance, even though I paid in full for a year's insurance, I was told I would receive it in November. It's now December no gift has been received, they are now telling me I'm not entitled to it, due to not replying to some email they never sent me. I was told to make a… Read Full Review

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★☆☆☆☆

“Disgraceful, CEO NEEDS TO GET A GRIP!”

Written on: 03/12/2015 by Kearney471 (1 review written)

A loyal customer for 9 years and they couldn't care less. They would rather lose business than attempt to address their prices. I was quote double the price compared to my bank and my bank included full breakdown cover, Guarenteed courtesy car and protected no claims none of which was included In my Co-operative premium... and don't ask to speak to a supervisor, the staff member I spoke to was a disgrace and said they won't do anything which they didn't. No retention department anymore but do… Read Full Review

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★☆☆☆☆

“Shocking... hope my daughter never has to make a claim”

Written on: 05/10/2015 by James269 (1 review written)

The Co-operative young driver insurance offered the best deal we could find, saving us a good amount of money. However, what a pain in the backside they've been. Constantly requesting proof of address documents and threatening to cancel insurance if they don't receive them (despite the fact these documents have been sent and confirmed as received so many times). The money saved in insurance had probably been spent on the amount of phone calls we've had to make arguing over their mistakes. Avoid… Read Full Review

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★☆☆☆☆

“Web site is Junk”

Written on: 28/08/2015 by dbinq (31 reviews written)

Spent 10 minutes of my life filling out forms and final payment page wouldn't work. Online Chat agent says to call. A: I did it through a cashback site so don't want to call B: whole point of doing stuff online is so i don't have to call. I would rather pay more and use a website that worked. Got nuisances calls after, but now looking at reviews was probably a good job it didn't work… Read Full Review

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★☆☆☆☆

“Despicable - STAY CLEAR”

Written on: 28/08/2015 by Hubbard480 (1 review written)

It all started with a Motorbike on the wrong side of the road, going at speed and crashing into my car, which resulted in a claim with Elephant (just as bad as Co-op). This has been going on for a while and agreement of the no-claims has not been decided (they hope I go away and just pay for the damage myself). This was detailed when taking out the policy and I was told if I could not provide the correspondence my premiums would go up (thanks Elephant for nothing). Rather than increase the… Read Full Review

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★☆☆☆☆

“Why is'nt this company being investigated ?”

Written on: 23/07/2015 by Quest1212 (1 review written)

144 negative reviews and still trading. Had my vehicle for three months still haven't fixed it originally refused claim. AVOID… Read Full Review

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★★★★★

“Customer service has been outstanding”

Written on: 11/07/2015

2 claims. First when I scraped entire side of the car. Co-op made it straightforward to take it into a designated body shop, free rental car was waiting and work completed within few days. Second, horrendous car smash on a country lane, a hundred miles from my home, my vehicle undrivable. Called the Co-op from accident scene, within an hour a pick up truck had arrived, car was taken back to my home and deposited in my parking space without me having to accompany it so that I could coninue… Read Full Review

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★☆☆☆☆

“worst insurance company”

Written on: 06/07/2015 by joebud321 (1 review written)

my previous car insurance was with coop so you would think going with them would be painless.think again!! they ask me for a hard copy of my no claims bonus, which i thought was strange as they should no this information. i then sent no less than three letters requesting the no claims. which they ignored, after 3 months i decided to sell the car and switch my insurance to the new car.. i gave them a ring to inform them, at which they informed me that they have doubled my insurance and they… Read Full Review

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