Co-Op Car Insurance Reviews

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Co-Op Car Insurance

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Latest Reviews

★☆☆☆☆

“CO OP CONTRIBUTED TO TEENAGE SON HAVING A STROKE”

Written on: 30/06/2017 by 326Smith (1 review written)

CO OP CONTRIBUTED TO TEENAGE SON HAVING A STROKE I'm still too weak from our house fire and being homeless for so long to fully explain the terrible way Co op treated us, so I will just leave some facts: After a non fault house fire Coop - All admitted they have little to no knowledge of disability, so we were failed beyond comprehension - They moved us between 13 Travelodges (different areas) in 3.5 mths because they refused to book accessible rooms in advance - They completely ignored all… Read Full Review

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★☆☆☆☆

“Please dont use this company ”

Written on: 31/05/2017 by Redditch75 (1 review written)

This company is full of ill manners bunch of horrible staff who are only interested in getting your money this company as got that many bad reviews they need shutting down but wont while people keep buying their dodgey insurance policys stay away from this company pay that bit extra and stay safe… Read Full Review

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★☆☆☆☆

“useless”

Written on: 13/05/2017 by IzaiahDempsey (1 review written)

No communication , No support and no clue. They accepted liability that wasn't my fault ,lied to me when I phoned them in march and April and asked what was going on saying that the situation was pending yet i find out in a may that they paid £1200 in Feb to settle as the hire costs were going up. (the car and mine only had a scratch) This apparently was 50% but the other car was only valued at £900 so they clearly sent out no assessor and just accepted the other persons word who as far as… Read Full Review

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Redditch75's Comment

Written on: 01/06/2017

Terrible company the staff are so rude and always lieing take you case to the ombudsman they are really good

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★☆☆☆☆

“I had a non-fault accident and promptly reported. The...”

Written on: 02/05/2017 by 492Schofield (1 review written)

I had a non-fault accident and promptly reported. The person on the phone encouraged me to use a claims company as otherwise I would be required to pay the excess/total cost and claim it later. The claims company process was long, complicated and the charges were exorbitant (to the other party). It left me very bitter- I do not wish to go through such an experience… Read Full Review

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Redditch75's Comment

Written on: 01/06/2017

Told me the same then when you come to renew you lose all no claims bonus even when its not your fault terrible company

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★☆☆☆☆

“Dont no use co op insurance ”

Written on: 27/04/2017 by BentleyConnolly471 (1 review written)

 are dont use i was with them 11 years had 9 years claims bounus they canceled my insurance and i had to restart it took all of my no claims bounus so they can charge people more money people don't use… Read Full Review

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Redditch75's Comment

Written on: 01/06/2017

Oh look they have done it to someone else they done this to me conning people and robbing money company needs shutting down

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★☆☆☆☆

“Worst car insurance company I have ever dealt with”

Written on: 21/04/2017 by Juliusl342 (1 review written)

I was given a competitive quote by CoOP, and my policy started and everything was setup fine, however after about a month the underwriters contacted me stating they need a copy of my log book and marriage certificate. Anyway I obliged emailed them through the details, I also received an email back from CooP stating that no further action is required my car insurance policy will continue with CooP. I then received another letter a week later stating my insurance has been cancelled, Then they… Read Full Review

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Redditch75's Comment

Written on: 01/06/2017

This company are a joke they cancelled mine and said i did it then the computer was at fault worse company ever

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★☆☆☆☆

“STAY AWAY”

Written on: 24/02/2017 by Gallett1993 (1 review written)

I got young drivers insurance from the co-op when I first passed my test. 1 month before my insurance was for renewal, my windscreen got chipped. Being a new driver, I contacted the co-op straight away and was told they would get one of their 'approved repairers' out ASAP. I asked whether this would affect my NCD (bearing in mind I had a full comp policy), I was told it wouldn't. A week or so later my insurance renewal came through and my premium had increased. When I phoned the co-op I was… Read Full Review

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Redditch75's Response to Gallett1993's Review

Written on: 01/06/2017

Well said also my advice stay away co op are ripping people off

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★★★★★

“Nuffield Health”

Written on: 21/02/2017 by sarah9224 (2 reviews written)

With Coop, you are entitled to 20% off gym memberships !! Great Benefit!!… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE AFTER MY CAR CRASH ”

Written on: 17/02/2017 by Keatingtz325 (1 review written)

I had a RTA not my fault, and not once CO OP INSURERS have contacted me. I rang yesterday to my recovery place CMG to find out my car is being crushed! my stuff was still inside my car, which the police wouldnt allow me to collect as I was in danger. CMG told me that my insurers should of communicated with me with the procedure and letting me know when the assessor is coming out. STILL NO PHONE CALL !!! My car is a write off, but no one has explained the procedure to me, or how it… Read Full Review

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Redditch75's Comment

Written on: 01/06/2017

This company is a terrible company i had same problem none fault accident when come to renew price went up and they stole my no claims bonus which was 9 years horrible rude staff

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★☆☆☆☆

“ quote lies”

Written on: 16/01/2017

Given a quote with partner as named driver on the insurance about a week a go, very competitive, now I have to get car covered suddenly they are not going to insure me with named driver and will not honour the quote, they really should stick to selling over priced food and burying people!… Read Full Review

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★☆☆☆☆

“I was insured for just a month before they sent out a...”

Written on: 11/12/2016 by quanhoang (1 review written)

I was insured for just a month before they sent out a letter saying my insurance was cancelled. When I called them up they claimed to have sent out a letter requesting further information which I never received. They have both my mobile number and email address on file which they never bothered to use but instead stole around 30% of my annual premium for that first month. I would not recommend… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 17/11/2016 by ogStout52 (1 review written)

2 months into my insurance I had to amend it so a friend could drive me to a hospital appointment for a minor op did a quick comparison found it 280 quid cheaper for both of us on the policy and they still wanted a 50 pound cancellation fee ......won't be using coop insurance again… Read Full Review

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★☆☆☆☆

“Cancelled my policy after a notice about review was given”

Written on: 11/11/2016 by Migdalskis (1 review written)

One month before my policy had expired, i was given a notice to not renew my policy next year and was asked to send me nine years NCB. After 2 days they just cancelled my policy, when i rang and asked them why the cancelled my policy and they said they didn't know why that happened. I asked to restore my policy because there was only a month left, they said that's not possible because the policy was cancelled, I said i didn't made any requests for the cancellation, they just said they… Read Full Review

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Andrewlaugher's Response to Migdalskis's Review

Written on: 02/05/2017

Did the same to me

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★☆☆☆☆

“Totally useless!”

Written on: 13/10/2016 by Powellat437 (1 review written)

The way you apply for Coop car insurance is so antiquated compared to other insurers. You fill in your details on-line and then have to wait for documents to be sent to you by post and if your lucky they will arrive intact, correct and before your policy starts. All other insurers I have used send their documents for you to download and check, but in this modern day Coop insurance is so out of date with its clunky methods. When my documents did arrive they did not include the cover I had… Read Full Review

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★★★★★

“credit where credit is due”

Written on: 05/07/2016 by camerak15 (1 review written)

We took out Co-operative car insurance for the first time this February. Unfortunately we were involved in a no fault rta at the end of March. We can not fault the way the Co-Op insurers have dealt with our claim. They have been efficient, polite and have kept us up to date all the way through. A big thank you to all the staff who were involved, customer services (who did provide what they really should, but don't always),being a first class service to us the customers. We hope to be… Read Full Review

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★☆☆☆☆

“Poor claim experience ”

Written on: 23/06/2016 by MagdalenaMcDougall (1 review written)

I'm not a CIS policy holder (thank God) but I did have the misfortune to be involved in an accident with CIS policy holder. Having made a claim for personal injury I have now been fobbed off to solicitors called Plexus Law. To say their customer service is poor is a serious understatement. After 4 failed attempts to get an update on my claim (without so much as an acknowledgement email), I felt obliged to write a review. As someone who works in the insurance industry, if I displayed this level… Read Full Review

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★☆☆☆☆

“renewal, price rises”

Written on: 27/04/2016 by mrsgoggin (1 review written)

9 years no claims, price rise of £11 per month, what makes me laugh is I can find more reliable quotes myself and then call back to talk about there new price, lol thanks for looking arfter us as your customer and letting me do reserch for you, fills like co op are increaseing the price for annual targets, not individual customer ability to drive carefully… Read Full Review

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★☆☆☆☆

“Renew my policy without sending a quote”

Written on: 14/04/2016 by ArturoBrown (1 review written)

I swapped my insurance over from my Volvo to my Lexus and my insurance was up for renewal in roughly 3 weeks I did not get note quotes no email no letter and on the day of renewal I took out insurance with another company for £365 about half an hour later on the same evening roughly about 10 o'clock I get an email saying thank you for renewing your policy which I did not get no quote no phone call no nothing and they have taken £525 out of my account compared to 365 I would not recommend this… Read Full Review

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★☆☆☆☆

“coop eco car insurance inhuman treatment.”

Written on: 03/04/2016 by Manning43 (1 review written)

In June of 2015 after obtaining a reasonable quote from Cooperative insurance I took out a full comprehensive policy on my Citreon Berlingo. In March of this year (2016) I had to make a claim due to a RTA with another vehicle. Upon reporting the accident, the decision was made instantly that I was at fault, without any referral to the Police report or ascertaining other factors, such as the injuries which my partner and I incurred in the accident. Within 2 weeks of the accident I received a… Read Full Review

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★☆☆☆☆

“Dreadful experience, buyer beware!”

Written on: 05/03/2016 by quixall (1 review written)

We insured our car with the Coop from 190315 to 180316. Renewal came through post so rang up to renew, no problem - yet & the premium from 190316 was paid & taken out of our account. My husband noticed they had classified our car as a coupe which it isn't so rang up to get it altered. Wanted admin charge of £15 to rectify their mistake!! My husband didn't agree with this so asked them to cancel the policy. They rang back for clarification later, policy duly cancelled. We then received a letter… Read Full Review

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