Co-Op Car Insurance Reviews

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Co-Op Car Insurance

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Latest Reviews

★☆☆☆☆

“Why is'nt this company being investigated ?”

Written on: 23/07/2015 by Quest1212 (1 review written)

144 negative reviews and still trading. Had my vehicle for three months still haven't fixed it originally refused claim. AVOID… Read Full Review

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★★★★★

“Customer service has been outstanding”

Written on: 11/07/2015

2 claims. First when I scraped entire side of the car. Co-op made it straightforward to take it into a designated body shop, free rental car was waiting and work completed within few days. Second, horrendous car smash on a country lane, a hundred miles from my home, my vehicle undrivable. Called the Co-op from accident scene, within an hour a pick up truck had arrived, car was taken back to my home and deposited in my parking space without me having to accompany it so that I could coninue… Read Full Review

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★☆☆☆☆

“worst insurance company”

Written on: 06/07/2015 by joebud321 (1 review written)

my previous car insurance was with coop so you would think going with them would be painless.think again!! they ask me for a hard copy of my no claims bonus, which i thought was strange as they should no this information. i then sent no less than three letters requesting the no claims. which they ignored, after 3 months i decided to sell the car and switch my insurance to the new car.. i gave them a ring to inform them, at which they informed me that they have doubled my insurance and they… Read Full Review

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★☆☆☆☆

“Aggressive”

Written on: 15/06/2015 by Cole1964 (1 review written)

Like most insurance companies the Coop will attempt to get out of paying. the Coop however take this to another level with their aggressive and unhelpful attitude, taking advantage of the fact that the policyholder was a vulnerable female they tried to bamboozle on the phone. She said she was too stressed and upset to speak on the telephone (which she was), rather than hold back and give some breathing space they continued to bombard her with questions and were totally unsympathetic to her… Read Full Review

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★☆☆☆☆

“Awful,useless money grabbers”

Written on: 10/04/2015 by Cheyannej1960 (1 review written)

The staff at cooperative really couldn't run a bath! Never have I had to deal with such a bunch of incompetent idiots! Sent them my proof of no claims discount from admiral on headed paper" by admiral" with all the necessary information on, which to cooperative was unacceptable, emailed me stating I had to contact them with more information, and then emailed me 2 hours later telling me as I hadn't provided the information they were cancelling my policy,and charging me 50 pounds for the… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 04/04/2015 by Powersak179 (1 review written)

Co-op has been the worst mistake i've ever made. I tried to cancel my policy with them after 3 months of complete nightmare, asking me for the same documents over and over, ignoring my emails, being unacceptable rude and helpless on the phone... They never sent me my deposit back as they said and they still send me the same email over and over! I received it 6 times over 2 weeks, and i'm not even their customer anymore, I wish i never got my policy with them… Read Full Review

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★☆☆☆☆

“Do not use these people”

Written on: 02/04/2015 by Diego333 (1 review written)

I know the green and fashionable way to sort insurance is online BUT if you are dealing with a company like this that only deal in automated messages the system does not work They quibbled over my my No claims ,and despite me sending numerous emails and proof of documents they could not agree i was in the right. Finally after a long and costly phone call I had to agree to keep my business with them as they were going to charge me a ridiculous fee for wanting to cancel my policy with them due to… Read Full Review

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★☆☆☆☆

“Dishonest insurance company”

Written on: 31/03/2015 by Simonjdj (1 review written)

I'm a coop young driver insurer. I was hit by a third party who was also a co op insured driver. Co op are refusing to pay for some of the damage, because they are saying it was corroded . Now if something was corroded how long will it last? Nobody knows but it was fine until the accident. I would urge people not to use co op insurance and find a honest company… Read Full Review

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★☆☆☆☆

“hanging on”

Written on: 23/03/2015 by 163Krause (1 review written)

kept me on phone 16 minutes holding with the same message over and over again ripped up offer wouldn't use what a waste of my time and to top it all you can't message them unless you phone or write. not worth the stamp. annoyed… Read Full Review

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★☆☆☆☆

“Been with them for 2 years, made no claims. Changed my...”

Written on: 05/03/2015 by Mamafreaks (1 review written)

Been with them for 2 years, made no claims. Changed my address, same town, even safer neighbourhood, only 2 miles away and they hiked up my insurance by £200. Then they have this habit of automatically renewing your insurance every year without any notification - no emails or post to give you a renewal quote, just a new surprise in your bank account. Then they try to convince you that you signed up for automatic renewals hence deserved not to know that they planned on charging you the earth… Read Full Review

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★☆☆☆☆

“when the CO-OP is not the CO-OP!!”

Written on: 29/01/2015 by robd57 (1 review written)

I got a quote online from the 'co-op' for car insurance which I found acceptable but on selecting 'pay by direct debit' found that this policy was not available to be paid by this method, but I could have the premium there and then if I paid in full. I rang the enquiry line number to be told that due to having a 'low' credit score direct debit payments was not an option on this quote, despite having paid by this method and not having missed a payment for the last ten years and being a coop bank… Read Full Review

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★☆☆☆☆

“worse car insurance ever”

Written on: 29/12/2014 by haashi (1 review written)

I went to mearkat compare the market i found this co operative car insurance i paid whole year to be free from hassle to carry on my daily work they send me a month later letter asking me document after document or we increase the premium i provide no claim bones more-than five years. at the end i cancel my polices. if you can afford any costs please stay away… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 12/12/2014

If you want an insurance policy that triples within 4 months without you knowing, then the Co-Op are the right insurance for you. If you then want a to cancel after your sudden rise in premium, good luck in doing so without paying ridiculous amounts of money because the co op are sly and only care about money. DON'T EVER GO WITH THIS INSURANCE COMPANY BECAUSE YOU WILL DEFINITELY REGRET IT!… Read Full Review

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★☆☆☆☆

“Poor communication skills and expensive”

Written on: 12/11/2014 by Geoff15 (3 reviews written)

I held home and car insurances with Co-op but significant increases in premiums each year, without any claims being made, caused me to reconsider. Additionally any mid term amendment is really expensive. After I decided not to renew I received a very poorly worded letter from Co-op claiming to have cancelled my policy - I pointed this was an error only to receive a further poorly worded response from the complaints section. Definitely will not be going back to the C0-0p for anything I want in… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to my worst enemy! Joke company”

Written on: 04/11/2014 by Kelly323 (1 review written)

They charge £20 fee for failed payment twice in a month even though you phone up on the day to pay. I am a customer not any1 off street. Will be cancelling my policy sooner give my money to another company and pay £50 cancellation fee + premium. DO NOT use co op insurance or funeral care As they prey on the most vulnerable people in society. Some1 was saying when you book a funeral through them they just throw you in a big pit with all people with aids then FCUK you right up the poo pipe… Read Full Review

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★☆☆☆☆

“Not helpful”

Written on: 14/10/2014 by Onzy (1 review written)

tried to ring about a policy in my husbands name I am a named driver he was unable to speak as in hospital seriously ill even tho I paid they would not speak to me leaving me potentially uninsured they were frightenined of being sued not helpful at all would never recommend… Read Full Review

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★☆☆☆☆

“Cancelled my policy!!!”

Written on: 13/10/2014 by Lprice112233 (1 review written)

This is the second time they have cancelled my policy without properly notifying me I always make my monthly payments on time because I was short last month they attempted to take it once didn't notify me that there had been a problem and then they sent me a letter telling me my policy had been cancelled days after they had actually cancelled it!!! So I've been driving around with no insurance for over a week!!! This company is a joke never insuring with them again and I don't recommend anyone… Read Full Review

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Lprice112233's Response to Lprice112233's Review

Written on: 13/10/2014

And they also expect me now to pay a cancellation fee!!! Haaaaa yeh rite!!!!

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★☆☆☆☆

“terrible procedures”

Written on: 19/09/2014 by MariusBerceanu (1 review written)

I bought a CAR INSURANCE from Co-Operative after 4 years with Honda Car Insurance. I was not aware (my mistake) that being a named driver on previous policy won't help me get the No Claims discount. I tried to send them all sorts of papers from previous insurer stating that I had no claim, I told them I was the only car user (my wife drives a company car insured on a different policy), but they didn't accept the documents. All good until here, but after that - instead of increasing the policy… Read Full Review

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★☆☆☆☆

“total lack of communication and they dont take any email”

Written on: 08/09/2014 by mergo (7 reviews written)

ok i was parked in a field at a boot sale ,came back to the car to find that a car had parked so close to my car i had toget in the passenger side, on reversing out in a confined space they say i damaged their vehicle ,at the time i did not know,that said coop contacted me i gave them all of the details , a week later the police phoned me and i told them the same he said they would not taking any action ,looking at my bumper i had a small paint loss i had to get the coop to send someone down to… Read Full Review

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★☆☆☆☆

“Might As Well Have No Cover!”

Written on: 31/08/2014 by qrPutnam1949 (1 review written)

My partner went with co-op car insurance because we'd seen it recommended on certain sites and the adverts on TV stating your never left without a car in event of an accident, was all good until our car got broken into and some items taken from the car (windows smashed ect... we weighed up the pros an cons of making a claim but in the end we went for it because one of the items taken was worth a lot of money. Wished we never bothered! we were left without a car for 4 weeks! no courtesy car as… Read Full Review

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