Liverpool Victoria Car Insurance - www.lv.com Reviews
Latest Reviews
★★★☆☆
“Pleased that I have read this about LV insurance .”
Written on: 12/06/2013 by blackdog1944 (1 review written)
I have been with LV for almost two years , no claims as yet when insurance is up for renewal will consider changing after reading all the negative feed back. (read more)
★☆☆☆☆
“Appallingly slow”
Written on: 10/06/2013 by PTP400 (6 reviews written)
Two months into a claim for a minor bump which I don't think was my fault. Zero progress on agreeing liability. They just don't seem to care. Hard to contact. Don't answer emails. No information whatsoever. Cheap but I would avoid. (read more)
★☆☆☆☆
“Terrible Service with claim”
Written on: 07/06/2013 by lady1999
Reported accident caused by other party on day. Other party did not report until chased 5 days later. Now LV tell me they believe other party and want to settle in their favour. LV sell cheap policies but never want to go to court if its a damage only accident because of the expense even if other party at fault. They would rather pay up. The initial claims reporting was ok and friendly after a very long wait. However their Liability team are some of the rudest, arrogant and ignorant people... (read more)
★☆☆☆☆
“FULLY COMP INSURANCE CAUGHT IN A BUILDING FIRE”
Written on: 04/06/2013 by R.bishop
I think there service is awfull my mother-in-laws car who is insured by them was parked up during the night a fire broke out in a garage nearby at 3 am after hearing on over 30 firemen and 3 tenders at the scene. The car had the front end melted due to the heat. When we got hold of the insurance company questions asked was why did we not try to move it, what time was the car parked, where was they at the time of fire, what was everyone's movement fom parking the car till the time of the... (read more)
★☆☆☆☆
“LV are as much use as a chocolate teapot”
Written on: 22/05/2013
Reported a small accident and LV are on the side of the other party. I have a witness and photos to prove this was not my fault, they are not interested. I'm told I should of made sure it was safe as I was reversing (what person drives about not caring if its safe?) Also, the other party demanded money after the accident and LV said he was trying to be nice. I asked if I should have a crystal ball to be able to see the things that are not there. This got ignored. I have spoken to... (read more)
★★☆☆☆
“do not have an accident or claim at the weekend”
Written on: 21/05/2013
So my aunt and uncle have just had their window smashed things stolen from the car whilst walking, I explained the police are useless and would not even attend, which surprise surprise they just took details on the phone, anyway when we got home they rang LV to make a claim and also point out the window was smashed and therefore the car was not secure, LV first of all stressed it should be put in the garage, which they do not have a garage, after pointing out the car would be sat on the... (read more)
★☆☆☆☆
“Do not ever go to LV car insurance”
Written on: 14/05/2013 by ThatmanfromB
I had my car stolen during March first week. Police managed to find the car a week after. The local garage appointed by LV picked the car from the compound after three days (because of weekend) and took almost one and half month to fix and return my car back. LV did not bother to chase it with the garage or pass me the real status After more than 50 calls, they escalated the issue when I threatened to sue them for ineffecient and applaing service. They then opened a dailaogue and paid me... (read more)
★★★★★
“Wholly satisfactory service from LV”
Written on: 07/05/2013 by Mr_and_Mrs_H (2 reviews written)
Recently wrote off my own car in an unusual accident(will never drive an automatic again!), fortunately no-one hurt. LV processed my claim without any hassle, appointed a local garage who provided courtesy car in the interim. Once written off the policy provided a hire car for previously planned long journey and LV at once paid out what I spent on the car. Two weeks later now replaced with almost identical car which has been put on existing policy with no extra cost involved. I dont see how... (read more)
★☆☆☆☆
“Horrific Service.”
Written on: 23/04/2013
Abysmal service. Vehicle still not repaired 6 months after a minor accident. Repeated calls and letters have been ignored. Incredibly including customer services department. In short use any other insurance company. (read more)
★★★☆☆
“Average. You can get a better insurer / cover in same...”
Written on: 04/04/2013 by Raaz (1 review written)
Used LV for 2 years after using Halifax for couple of years and HSBC before that. I do not remember any great reasons for changing but probably due to the difference in premiums. In 8 years of driving I have never had problems with damage-damage thankfully so never faced the real face of LV or any other insurance company myself yet and i hope i will never have to! From 2 years of experience with LV i have found thay their advisors have an average understanding of my bussiness needs, very... (read more)
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Showing 1 - 10 of 132 Reviews
★☆☆☆☆
“This company are a bunch of conmen/women”
Written on: 30/03/2013
Someone rear shunted me while sitting in traffic. It was at such a low speed damage was non existent to both vehicles. Other driver, in a works van, refused to leave details and left scene of accident. I phoned LV once home to report accident. 3 months later LV informed me that accident would be settled 50/50 as there were no witnesses! I contested but got no where. As I had no damage to my car I let it go. 12 months later I got letter from LV to say they had settled claim now with other... (read more)
★★★★★
“Excellent Service”
Written on: 28/03/2013
I chose LV for their cheapest quote.I have been with them for 3 years and sadly had an accident. ( which was not my fault)LV has been excellent from start to finish.They arranged to have my car collected for repair at my own convenience and provide a courtesy car when collecting my car for repair.They informed me,when the other party accepted liability in writting,stated that i will not have to pay excess charge.I must admit the garage did take a bit too long for a minor repair(2 weeks)and i... (read more)
★☆☆☆☆
“Auto renewal with cancellation charge”
Written on: 25/03/2013
Read the small print carefully with these guys. I had no idea I was on auto renewal with them. I only discovered it one month into my Halifax insurance when Halifax asked for proof of no claims. When I phoned up LVIC they said they hadn't sent out proof of no claims as they had auto renewed my insurance. Say what!! I hoped that they would waive the £40 cancellation fee in an understanding sort of way given that I hadn't realised I was on auto renewal and this is the first time I've come... (read more)
Johnpark12's Comment
Written on: 26/04/2013
I am also with LV and it clearly states on all the documents that they will auto renew, also they read some statement to you at renewal or when you take up the policy, they actually give you the option to not auto renew?
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★☆☆☆☆
“Choose A Different Insurer ”
Written on: 15/03/2013
MY FATHER IS INSURED FULLY COMP WITH LV, WITH COURTESY CAR OPTION EXTRA. HE WAS UNFORTUNATELY INVOLVED IN A CAR ACCIDENT WHICH WAS NOT HIS FAULT AND THE OTHER DRIVER ADMITTED LIABILITY AND EVEN THEIR INSURANCE COMPANY ADMITTED LIABILITY. THE ACCIDENT WAS ON THE 22/1/13 I REPORTED THE DETAILS FOR MY FATHER HAS HE IS 82 AND ARRANGED A HIRE CAR AND WAS TOLD THAT HE WOULD HAVE THE HIRE CAR UNTIL HIS IS REPAIRED OR 14 DAYS AFTER HE RECEIVED HIS SETTLEMENT LETTER AND CHEQUE. i HAD A MISSED PHONE... (read more)
★☆☆☆☆
“3 years and still not settled....”
Written on: 13/03/2013 by VeryHackedOff
3 YEARS LATER and still waiting In early 2010, my parked car was written off by party who admitted full liability but their insurers would offer to pay ¼ of actual losses etc LV paid only ¾ of the car’s true value and refused for many months to even say where it was (had been scrapped) when I wanted to arrange an independent valuation straight after. It took 2 ½ years for me to find a similar car for sale at this “value” price but even then, it was on an earlier ‘plate, proving... (read more)
★☆☆☆☆
“biggest crooks ever”
Written on: 12/03/2013
They sent my car for repair then towed it away for scrap without asking me! Unbelievable. (read more)
★☆☆☆☆
“Nightmare to speak to an agent”
Written on: 11/03/2013
Had a no fault accident , their assesses undervalued the car by 50% which was confirmed by a professional vehicle assessment firm who work for other car insurers, don't insure your car with them because there's a good chance you will be out of pocket and seriously frustrated by being placed on hold for ages whilst waiting for an available operator (read more)
★★★☆☆
“Ok but could be better ”
Written on: 01/03/2013
Been with lv now for 2 years which they have come up the cheapest each time . Unfortunate I had a no fault acident in 2012 they was quick to pick my car up but the repair garage was shocking it took them over 4 weeks to fix my car and when the car came back I had to take it back to the repair garage due to the new spay paint coming off . The only problem I have with lv insurance they don't keep you updated on your claim eg if the 3rd party have accepted libility and what's happening with... (read more)
★☆☆☆☆
“Advertised as a cheap insursnce but they ar one of the...”
Written on: 19/02/2013
Advertised as a cheap insursnce but they ar one of the modt expensive one.Dodgy company waste of time (read more)
★☆☆☆☆
“best not use, waste of time”
Written on: 18/02/2013 by CHAD12345
lv insurance is terrible, we have no response from them with regards to our car being written off, we have to keep chasing them up with latest details status report, claim not even finished and didn't hear anything other than hire car company come to our address to collect car without any warning or any cheque from lv insurance! it has happened twice now!! my advise is STAY WELL CLEAR OF THEM!!!!! (read more)
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Showing 11 - 20 of 132 Reviews
★★★★☆
★☆☆☆☆
“My worst nightmare”
Written on: 15/02/2013 by PcPenny
The claim department is very unprofessional. The lines are always busy and after 3 months still waiting for my claim to be processed. (read more)
★☆☆☆☆
“Additional charges ”
Written on: 14/02/2013
I have been charged over £30 to remove my husband from my insurance policy as he has been diagnosed with a brain tumour. Don't take out insurance with this company unless you can guarantee that anyone on your insurnace will be allowed to drive for the whole year. (read more)
Guest10001's Comment
Written on: 17/02/2013
This charge has now been withdrawn following an email to the company for which I am very grateful. Worth contacting them directly
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★☆☆☆☆
“Money Taken without permission”
Written on: 12/02/2013 by Lizzybee (1 review written)
My car insurance was due on the 6Th Feb. As I had paid the full amount and not in monthly instalments, I didn't think they could take payment for car insurance without my permission.Not only did they take £360 out of my account but it was taken out on the 29th jan, It was out of my account 8 days before my insurance was due.When I challenged them I was told that I had click on a box the year before that said they could ? I asked what happened to my cooling off period and was told I could... (read more)
★☆☆☆☆
“just been done for driving with no insurance = LV”
Written on: 12/02/2013
i had my policy with LV last year and got my letter with new price for this year with comment NO NEED TO DO ANYTHING ! we will automatically renew your policy, i have just relocated with work so my annual mileage had changed i called them with the mileage change and told them i was ringing round to see if there were any cheaper prices, got pulled last night NOT INSURED !!! getting car seized, fine & points I did not call them and say please CANCEL MY POLICY, but they said they did not... (read more)
★☆☆☆☆
“Address change fee !!!”
Written on: 11/02/2013
Just moved to new place but nothing change car details(even keeping car overnight). I've call to customer service to update my new address and they gonna charge me 93.45 pounds for that!!! I'm really upset about it. If I'd like to cancel policy then I have to pay JUST over 40 pounds. Feels like LV= is interested only in making money. Can't say anything how it works with Claim but not makes me feel too safe financially. (read more)
Brendonavonthethird's Comment
Written on: 26/04/2013
I am a customer of theirs also and looking at the documents, I believe the charge would be for the change of postcode, the risk of your insurance has changed so the premium can rise. This is supplied by your local council I think and LV just have this information given to them? They don't actually charge an admin fee for change of address. It's pretty good really as my last insurer charged admin fee AND risk change. Very pricey!!
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★☆☆☆☆
“BEWARE LIVERPOOL CAR INSURANCE”
Written on: 17/01/2013 by CUSHTYMANN (3 reviews written)
my car was stolen in paris over 2 years AGO, and i have not been paid out by liverpool victoria even though the ombudsman found in my FAVOUR. L.V. said i must have parked it IRRESPONSIBLY, and it was stolen from a shopping HYPERMARKET. this ruined the family holiday to euro disney ,AND i warn OTHERS, BEWARE, BEWARE, beware cheap is not the BEST, and stay away from liverpool VICTORIA. my tel 07578689000 ring for details (read more)
★☆☆☆☆
“WHY DO INSURANCE COMPANYS ACT LIKE CROOKS ???”
Written on: 02/01/2013
HAD MY CAR FOR 2 MONTHS, I WAS INSURED WITH LIVERPOOL VICTORIA. HAD A SMASH AND THE CAR WAS A RIGHT OFF!!! NO PROBLEM AS I WAS FULLY INSURED . IT WAS A 2009 RENAULT CLIO. FACTORY ALLOYS AS THEY ALL ARE LIVERPOOL VICTORIA WOULD HAVE ALL THIS IN THERE DATA BASE SAYING ALLOY WHEELS ,3 DOORS etc NO ONE ASKED AND I THOUGHT THAT WAS BECAUSE THEY NEW. THEY ARE NOT PAYING ME WHAT I'M OWNED BECAUSE THE CLIO HAD ALLOYS!!! WHAT COMPLETE TURDS AND CAN ANYONE HELP ME? (read more)
★★☆☆☆
“Rude, uninterested, no customer loyalty”
Written on: 08/12/2012 by thisisaby (1 review written)
After 1 years of insuring my car with them, I asked for the quote to be reduced because I found another cheaper with a reputable company for the same benefits, i explained I wanted to stay with LV to save headache and time of changing...etc. I had not made a claim at all in the last year. But staff where rude and shrugged me off saying it was too late as it all went through for automatic renewal and I could cancel the policy if I wished. But i had 4 days till the start of the new policy ... (read more)
★☆☆☆☆
“Lose 5 years bonus even when NOT CLAIMING A SINGLE PENNY”
Written on: 30/11/2012
What a nightmare to deal with. I have found LV to deal with worst than cowboy builders. I was involved in a accident where I was pulling out of a parking spot and hit by a car travelling down the road recklessly. Turns out later that the other driver was uninsured and gave me the details of the car owner who was insured. I informed LV who were quick to find me at fault for the accident and did not want to know anything about the other driver being uninsured. They were quick to tell me... (read more)
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Showing 21 - 30 of 132 Reviews
★☆☆☆☆
“Nightmare claims”
Written on: 30/11/2012 by Firemansam71 (1 review written)
I've been with LV for several years, having benefitted from being in the civil service motoring association. Up to press, their claims handling has been good, my last claim was in 2007. My new car was written off three weeks ago and I'm at the point of exploding. EVERYTHING that could have been done wrong has! Wrong details taken, wrong addresses given, papers 'lost' then found, no call backs and now they have lost the cherished number on my car as they've 'unwittingly' sent my logbook back... (read more)
★★★★☆
“No complaints with LV”
Written on: 29/11/2012 by murridge123 (1 review written)
Having suffered a breakdown in the middle of nowhere I called LV and a repair van was with me within the hour and after being unable to fix on the spot towed my vehicle to my local garage and then took me home - so very good service. I was then expecting my renewal with them to have increased but it actually went down by £30 on the previous year. I did a compare check on the internet with what else was around and other than the very poor insurers - such as Dial Direct which were a lot... (read more)
★★★★☆
“Genuine and helpfull”
Written on: 11/11/2012 by Kaytew
After a slow start regarding my claim (car not picked up or moved) I called, and spoke to very helpful people who did genuinely seem to care. My claim was settled (from a write off car) in 6 weeks. after a little pus.h, everything moved quickly and I would certainly recommend LV. (read more)
★★★★☆
“Satisfied Customer after 2 claims”
Written on: 04/11/2012
After reading the negative reviews about LVE car insurance, I had to write and tell you about my experience. I have had 2 fault claims in 3 years, each claim was dealt with well. My car was drivable after both accidents so I was able to wait until a courtesy car was available whilst mine went in for repair. Subsequent premiums from LVE have been competitive until this year, where it is £50 more than the cheapest, but the cheapest quote is from a company I haven't heard of before. Because... (read more)
★☆☆☆☆
“The most terrible customer service and dishonest quotes!”
Written on: 25/09/2012 by Yirrakurl (1 review written)
I was with LVE for a couple of years, The first year as it was the cheapest one on offer, then was told that this company put prices up every year for the existing customers and thought that was weird, then blamed the fact that insurance premiums were being increased due to recession or something anyway. This year had a letter saying " your renewal is up and YOU DON'T need to do A thing!" The quote was nearly £50 more than what i was paying the previous year, having gone on comparison... (read more)
★★★★★
“Recommended - and we've had to claim !”
Written on: 15/09/2012
Have had to make 3 claims in the last 5 years : daughters driving mum's car at fault twice, third claim was other driver's fault (good job we have protected NCD !). We can only report on our own experience : that is we have been very happy with the way LV handled every claim. One claim was for a total write off & we were offered retail price for the car within 3 days (receiveing a cheque within 7 days). Other claims were for bodywork repairs using their recommended repairer. We experienced... (read more)
★☆☆☆☆
“Terrible claim handling and liability officers”
Written on: 14/09/2012
I am a customer of LV= Car insurance including courtesy car with 9 years no claims protected. I am having quite a few problems with them myself. Even though I am saying that the incident in june was not my fault the liability officer says oh because the guy hit you from right and the google map shows its a round about it is. I say have you checked whether this is a registered round about before implicating that we are liable and the answer is "NO". Then i told them to check it and then... (read more)
★☆☆☆☆
“POOR POOR POOR!!”
Written on: 09/09/2012
had an accident in 2011 (not my fault). Was told i would need to agree to a solicitor to get my excess back. After loads of chasing finally got my excess refunded 18 months later. was promised compensation from them for the poor service, but this has not turned up .LV were the cheapest again when my renewal came up, but I want an insurance company i can trust, so i went elsewhere. i would encourage anyone else to do the same. LV seem fine when you take out your policy, but are a waste of... (read more)
★☆☆☆☆
“Worst insurers ever”
Written on: 03/09/2012
Lv gave me a 700 pound quote with one years no claims I paid a 200 pound deposit and 70 a month thereafter when I realised I only had one year no claim as a named driver I rang them back to confess my mistake apologise and pay the difference appaRANtly my car insurance had gone up to 2500 pound a year and needed another two hundred deposit there are useless and an absolute rip off!!!!!!!!!!!!!!!!!! (read more)
Liverpooljo's Comment
Written on: 10/09/2012
Is that not YOUR fault? You gave them incorrect information. They would have given you the correct quote.
What a ridiculous review.
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★★☆☆☆
“Guaranteed Courtesy car ?? Where ??”
Written on: 03/08/2012 by Spyknifed
I unfortunately suffered from a "hit and run" on 30/7/12, basically my bumper got damaged.So I rang LV ,was on hold for approx 5 minutes before I got a cheerful response and went through their claims process. That same day someone from "Theo co" in North West London came to pick up our vehicle. (This is basically a third party contractor for LV) But here comes the snag, "We dont have a spare courtesy car til Friday, and by Friday we reckon your car will be ready" So now its Friday evening... (read more)
Auiron's Response to Spyknifed's Review
Written on: 15/09/2012
I was involved in an accident in Dec '11 in my Ford Fusion and was hit by a vehicle coming out of a turning from the right. This for me was a no fault accident with a London mini-cab and few details were given to me by the other driver - there were no witnesses.
I left it with Liverpool Victoria to sort out and they returned my excess in June '12 and my insurance renewal was only increased by 0.4%.
I was phoned the day after the accident by the insurers to arrange a hire car and was picked up that afternoon. I was told, by the hirers, the free hire car was for a maximum of two weeks so I'm not sure what happens if the repairs take longer.
LV were efficient in the way they dealt with the accident and following up the necessary work in contacting the mini-cab company and obtaining insurance details.
Perhaps they could update on how they are proceeding a good deal better as I received no updates, or maybe that's really up to me to chase them up.
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Showing 31 - 40 of 132 Reviews
★☆☆☆☆
“messed me about”
Written on: 05/07/2012 by siubhan
terrible at everything never get back to you,couldnt tell me anything,would not pay out on my car, as the fire was an electrical fault. could not get any thing right. (read more)
Sazofraz's Response to siubhan's Review
Written on: 12/10/2012
When a friend of mine had a kerb side fire in her car which the firebrigade put out, she was told by both her insurer and the AA legal department that it did not meet the legal definition of a fire. She appealed to the insurance ombudsman that as a lay person she did not know that she would only be insured for certain types of fire. The Ombudsman backed her and the insurer couldn't wait to pay for her car, just as long as she called the Ombudsman off.
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★☆☆☆☆
“Watch hidden extras”
Written on: 21/06/2012
I received a renweal quote from LV but decided I would go on the Go C Ompare site and seek better prices. LV came up with the best price - £100 lessd than they had asked me for. When I complained all they would say wasd "I would go with the Go Compare" quote, which I did. Now less than a week later I have receivbed a surcharge of £27.11 relating to a "single accident incident" on March 21 2012. This related to a phone call I made to LV asking if I was covered for new air conditioning... (read more)
★☆☆☆☆
“Do not understand plain english”
Written on: 08/06/2012
After choosing to shop elsewhere and contacting LV to inform them that we will not be renewing our policy they still proceed to take money out of my account for my partner's policy. After speaking to the village idiot, getting passed from pillar to post and impatiently waiting for a reply (needed to speak to a team leader) I was met with attitude, very poor customer service and charges from my bank for going over my limit. LV could not care less. Shop elsewhere. Avoid them like the plague. (read more)
Guest's Comment
Written on: 14/06/2012
Thank you so much for the comment. I am in the same boat as you. Is your new insurer any better now?
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Guest's Comment
Written on: 23/06/2012
Hi Guys ,
More or less same thing happened with me recently , i was with LV for one year and it went absolutely fine .However , after completing my first year, i rang them and said i dont want to renew my policy but i was trapped with this lady's twisted sentences .I sold my car and cancelled the direct debit thinking that they must have closed my policy as i requested, after a month a i recieved a payment notice 528 saying that i have breached the contract and that is why i will have to pay this ,,,,,still fighting with them and i am not going to pay for something which i never asked for and never used . Be very careful with them.
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Doughorrigan's Comment
Written on: 09/07/2012
Avoid this company.
My car was hit by a guy on a stolen motorcycle, damage to my car is approx £1250 + VAT. The car was legally parked at the time, the road was dry and in broad daylight.
When I called LVE I was put through to a company called Driver Assist, they just kep saying 'if the guy is insured we can get back the excess', I pointed out about a dozen times that the bike was stolen but the mupet just kept repeating hte same sentence, when I asked to speak to his supervisor I was given the same message.
In hte end I asked for the number for LVE and called them directly. Again, LVE told me that I would lose my £500 excess and my insurance premium would double next year, despiet having 60% protected no claims, they told me I couldnt claim the excess back from anyone as the guy was on a stolen vehicle.
I cancelled the claim and had the car repaired myself. However, it turns out that LVE were lying to me as I can actually claim from the Motor Insurance Bureau. LVE should have told me this but failed to do so.
I won't be using them again.
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★★★★☆
“Not the cheapest but flexible and handled my claim well”
Written on: 22/04/2012
Had a claim some 7 or 8 years ago, everything went smooth - can't complain! But the premiums are going up and up and up, every year... On the other hand, they have accommodated any requests I had, like switch my policy to "any driver above 25" for a while, and then change it back. Only putting up with the premium because of the way they handled my claim before (read more)
★☆☆☆☆
“what a company never again, LV= Liverpool ”
Written on: 15/04/2012
A mesage to LV=from a fool You can fool some of the people all of the time, and all of the people some of the time but you can't fool all of the people all of the time. as ripoff Briton got in touch with you, well they may do. (read more)
★★☆☆☆
“Claiming on car accident”
Written on: 14/04/2012
Buying the policy online was simple and quite impressive and documents arrived very quickly. However, since reporting an accident in December 2011 I've found the company very slow to resolve my no fault accident -- 4 months so far. They are very difficult to contact and moving things forward has so far been very frustrating. At the time of the accident I found them helpful. A hire car wasn't actually brought to me but the company picked me up and it was done efficiently. The replacement car... (read more)
★★★☆☆
“Beware of Fees!!!!”
Written on: 06/03/2012 by Ollsbols (14 reviews written)
I took out a policy with (Liverpool Victoria) LV last year. Premium good. Cover ok. Documents arrived in good time. Customer service ok. So far so good. Due to a change in circumstances I have had to take my car off the road. I phoned to cancel my policy and obtain a refund. I expected an admin fee. However this fee turned out to be £35. The premium was £248. I have had 7 months cover with LV and this has cost me £182 and I will get a £66 refund. The fee works out to be 7 weeks worth... (read more)
★★★★★
“Expert Handling of claim”
Written on: 11/02/2012 by julesgt
I had a crash in December where I was at fault. The garage rang me back within minutes and both my car and the other one I hit were repaired within a week. Would definately reccommend. In fact I have renewed with them even though they were not the cheapest. There is nothing I didn't like about the company. I didn't even need to fill in a form (read more)
★☆☆☆☆
“Anyone struggling with their claim?”
Written on: 11/02/2012 by dmpesch
Hi everyone, anyone struggling with their claim and LV at the min? I have my work van insured with them and they are ignoring my calls and not getting back to me. Every day this is costing me money. Their office is only 40 min drive from me in Bournemouth I have told them by the middle of next week I will be banging on their door to get this resolved. Anyone else that is having the same issues is welcome to join me, the more people we can get together the better to put pressure on this... (read more)
Camcan's Response to dmpesch's Review
Written on: 14/09/2012
I am having quite a few problems with them myself. Even though I am saying that the incident in june was not my fault the liability officer says oh because the guy hit you from right and the google map shows its a round about it is. I say have you checked whether this is a registered round about before implicating that we are liable and the answer is "NO". Then i told them to check it and then start assessing. NOT MY JOB. Anyway initially after the incident I thought things would move quickly and I had quite a few business trips planned so i though I will wait for liability prior to repair now that I am going for repair it was all told a garage will pick your car call ENTERPRISE and they will give you a car. The garage now didn't want to pick up the car till next week thursday and I said its too late so I will ask insurance to give me another one. Well straight away the guys said no no wait i will call your insurance. He then called them I dont know what he did but now the insurance company called me back and said oh actually entrpise will not give you a car this that and the other only trying to convince me to go with the same garage at later date.
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Artemesia27's Response to dmpesch's Review
Written on: 08/11/2012
I'm having problems with them. Reported an accident that wasn't our fault (bus went into us) on 26th September. Contacted them on 18th October to see what was happening, having heard absolutely nothing, and in fact nothing had happened. Though when I rang to chase progress again today, they said that a phone call had been made to the bus company, which was followed up with a letter. Even though I've said that I wish my communication to be registered as a complaint (they didn't attempt to contact our witness until 18th October, and then only tried once) I haven't had any communication from them since 18th October. Dreadful company, inefficiently organised. Cheap in all senses of the word!!
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★☆☆☆☆
“Problem with Liverpool Victoria Website (when tracker...”
Written on: 06/02/2012
Be very careful when taking cover for an expensive car. They have an error with their website. If you tick the box that says you don't have a tracker it doesn't work and the policy still requires a tracker. It doesn't confirm this on the website - but does in the letter that is sent out. I was lucky and noticed it in the small print. My £50K car was left uninsured for 1 week for theft. They didn't admit the fault in the website and didn't refund me. Very poor service. (read more)
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Mojweb's Comment
Written on: 16/04/2013
i had a similar problem albeit not as expensive as this but the principle is still the same. I collided wing mirrors which is considered 50/50 but becasue the other party went to a "where there's blame there's a claim" companies, LV paid out £130 for a £25 mirror (all this was going on without my knowledge, LV claimed they wrote to me but I received nothing in the post). The other party had a witness (so did I) but LV did not contact my witness....plus to add insult to insury the witness statement provided was a total fabrication of the truth. Just think because it was such a low amount it was easier for LV to pay out. Took it to the ombudsman but got nowhere, to be told LV did everything they were expected to do. I disagree totally and have unwillingly had to draw a line. LV have not looked after me as a customer; I only logged the incident with them because I though the other party was going to be a problem.....and he was and LV looked after them. I sustained damage to my car too, I just wish I had never called them to report it. They gave me bad advice and I will never use LV again.
Phantom247's Comment
Written on: 04/05/2013
Couple of things,
1) Did you at anytime ask to be kept informed either in writing or verbally?
2) Every insurer who reviews the circs provided would consider a fair settlement as being 50/50 as there is no clear way of establishing who was right or wrong in the incident.
3) In regards to looking after you, most insurers have the right as per the policy to deal with the claim as they see fit, they don't have to contact you unless you ask and more importantly considering it costs about £600-800 to even instruct a solicitor economically speaking LV= was right to deal to deal with both cases as otherwise both of you would have ended up in Court being cross-examined by barristers.
007Spyguy007's Comment
Written on: 05/05/2013
Its against the law to leave the seen as you probably already know! Next time take the VRN (vehicle Reg Nunber) and phone the Police Straight away! FLED the scene, he/she will be arrested. As this happened to my friend and he phoned the police after phoning me asking what to do!
The guy was arrested 15 mins later without any insurance!