LV= Liverpool Victoria Car Insurance Reviews - www.lv.com

★★★★☆
3.6 / 5
585
69% of users recommend this
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  • Value For Money

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LV= Liverpool Victoria Car Insurance - www.lv.com

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Latest Reviews

★★★★★

“fab”

Written on: 05/02/2016 by Reyc303 (1 review written)

I was with your company through Barclay's and have a much better quote direct from you thanks very much … Read Full Review

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★★★☆☆

“make sure you don't choose automatic renewal”

Written on: 27/01/2016

LV are the cheapest - but I have just saved £100 by cancelling my auto renewal and returning as a new customer. No benefits for loyalty.....be sure to opt out !… Read Full Review

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★★★★☆

“Great premiums”

Written on: 25/01/2016 by lnHumphries1956 (1 review written)

The premium in relation to the coverage seems to be very good value. The nearest quote I could get from my existing was around 100 pounds more. A couple of queries were answered quickly on their online messenger. Pleased that LV is a mutual society as well. The proof of the pudding is in the eating, lets see if they offer good service if I need them to honor a claim! I did note that their travel insurance is not as competitive as other specialist providers… Read Full Review

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★★★★★

“Still The Best”

Written on: 21/01/2016

This is my third year insuring with LV= as they have provided the best overall comprehensive car cover at the best price. Some insurers were a few pounds cheaper but the excess was higher, and some didn't offer windscreen cover… Read Full Review

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★★★★★

“Slick and competitive Car Insurance”

Written on: 19/01/2016

So, so effortless!! Very user friendly site . . . . . Well Done LVE For me, comparison sites are now a thing of the past . . . . Thanks!… Read Full Review

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★★★★★

“One,Two,Three!”

Written on: 14/01/2016 by CedricGreenwood (1 review written)

So easy. Very well-designed website… Read Full Review

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★★★★★

“Car insurance quote”

Written on: 11/01/2016 by Marquise459 (1 review written)

Simple to set up quick and easy very efficient site,highly recommend… Read Full Review

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★☆☆☆☆

“my car written off”

Written on: 17/12/2015

My car was damaged by some else while static outside my home,Bad enough,not so.Iloose my excess ,I lose my car .I now will have to pay more because I lose my ncb.LV then tell me because the car is written offi will have to pay the rest of the years ins.because I pay monthly and I have not paid a years premium even though the cover wasn't a year.the amount £273.59 before LV the car I drove was worth £2750 now I have a car worth £995 because an insurance company does not care.what do we pay… Read Full Review

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★☆☆☆☆

“Responding to a claim”

Written on: 09/12/2015

They have been attempting, unsuccessfully, to process a claim from myself for 8 months. The most recent correspondence was we are unable to get a reply from the other insurance company in respect of the claim!! I am now in the process of contacting the Financial Ombudsman. Would advise that no one uses them if they wish their best interests to be considered!!… Read Full Review

Anthonybethell220713's Comment

Written on: 14/12/2015

This insurance company have took 5 months to tell me there not paying my claim . And tryed every trick they can . Don't go to them for car cover you won't get payed . Be warned am on my way to court with them . All this bother and time it's cost messing about . Unbelievable

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★★★☆☆

“DIFFICULT TO GET MONEY FOR ACCIDENT”

Written on: 08/12/2015 by fighthem (1 review written)

AFTER AN ACCIDENT CAUSED BY CULPABLE DRIVER FAINTING, WITH OVER 10 WITNESSES, THE INSURANCE ASSESSOR TRIED ALL TRICKS TO KNOCK DOWN THE CLAIM PRICE OF A RIGHT OFF AND EVEN TRIED TO MAKE ME PARTLY RESPONSIBLE. HOWEVER I STUCK TO MY GUNS BUT STILL TOOK 3 MONTHS TO GET MONEY FROM COMPANY. HAVING CHECKED OUT MOST INSURANCE COMPANIES I NOW REALISE THAT THE INSURANCE CULTURE IS TO TRY NOT TO PAY OUT BY THEM ALL. IN THIS SCENARIO LV COMES OUT BEST OF THE WORST. THE SITUATION NEEDS THE GOVERNMENT TO… Read Full Review

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★☆☆☆☆

“Paying for 5 star customer service, getting zero stars!”

Written on: 27/11/2015 by nmmgrahamuk (2 reviews written)

1.Expect them to take ages to respond to any information, talking to the ombudsman reduced this to 2 weeks however 2.Expect them to be extremely rude- one claims consultant accused me of lying (completely unfounded) 3.Expect them to be stupid about claims. Claims consultants don't read your report (e.g. one claimed that I was reversing using only my parking radar!) and they don't look at claims evidence (e.g. ignoring the photo that clearly showed that both vehicles were moving at the time of… Read Full Review

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★☆☆☆☆

“Run away from them as fast as you can”

Written on: 24/11/2015 by Londyns1952 (1 review written)

They are terrible on all fronts. When I was looking for insurance for my car, there were many cheaper options. I went with them to have the peace of mind that I have an insurance that can actually be used if/when I need it. I found them through insurance comparison websites. They seemed to have some additional covers compared to the cheaper options (including including a car key loss/stolen cover) compared to the cheaper options. So I decided to go ahead with their quote on a comprehensive… Read Full Review

Pablopist's Comment

Written on: 24/11/2015

i can totally agree with the above they are the pits customer service is rubbish these people really dont care full stop avoid at all cost

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★★★★★

“There are some Insurance Companies you can trust”

Written on: 20/11/2015 by Gerardo327 (1 review written)

Just been advised by LV of terms for automatic renewal of Home and Contents insurance. Insurance Premium Tax has just increased; LV cost to me for renewal has gone down. Brilliant!… Read Full Review

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★★★★★

“Treating Policy Holders Right”

Written on: 16/11/2015 by Priscillaj384 (1 review written)

Renewing car insurance with LV, a rare experience of feeling valued and rewarded for loyalty in fiercely competetive market; general experience of insurers is that they always attempt to gouge you on renewal hoping that you might fail to check prices and you are complacent enough to trust them to serve you fairly, or having won your custom with a loss leader in first year the rates go up disproportionately on renewal. My LV renewal quote however was significantly (10%) less than ANY comparison… Read Full Review

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★☆☆☆☆

“NOT MADE EASY”

Written on: 11/11/2015 by tsMcConnell364 (1 review written)

Took this policy out for my car online as the price was very competitive. I then received a request to supply information for my no claims, copy of my paper licence (why when this is no longer in use???) and my driving licence card. All of this acceptable however I insured my partner on my vehicle who is already insured with LV for the past 3 years and they too requested all of his details (they should have all of this one would of thought). Upon querying this it took 2 weeks for a reply… Read Full Review

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★☆☆☆☆

“poor company ”

Written on: 07/11/2015 by JaquelineFranklin (1 review written)

Great company untill you have to claim .my car caught fire they were very unhelpful did not want to know about any expenses it cost me.i paid nearly £500 pounds insurance to them all i got back was £342 a company definitely to avoid … Read Full Review

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★★★★★

“Good quality service”

Written on: 02/11/2015 by 19Melton (1 review written)

I have three vehicles insured with you and always get prompt reminders and good prices, plus more importantly the option not to automatic renew. When i renew i can do it online very simply, which to me as a mobile phone user is important as i hate numbers beginning 08. This is annoying when i get a new vehicle with you, but once insurance purchased it is simple going forward. I think last time i had to phone you was to change insurance from one motorbike to another. Phone call lasted 20 minutes… Read Full Review

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★★★★★

“Which recommended!!”

Written on: 02/11/2015 by Ipoole (1 review written)

Just returned to Lv after being away from driving for a number of years, compared to others insurers they seem to be great value for money. Previously I had been with them for about 20 years. They offered a great service, which is why I have returned to them… Read Full Review

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★★★★☆

“Going up”

Written on: 26/10/2015 by 472McCartney (1 review written)

Had this for some years and annual renewal only goes up by a reasonable 2% but this year they seem to be trying it on with a 11% increase so will watch carefully next year if they pull the same stunt… Read Full Review

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★★★☆☆

“Automatic renewal”

Written on: 24/10/2015 by nbHardy458 (1 review written)

How come on-line quote is considerably cheaper than automatic renewal ?… Read Full Review

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