LV= Liverpool Victoria Car Insurance Reviews - www.lv.com

★★★★☆
3.6 / 5
70% of users recommend this
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  • Value For Money

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LV= Liverpool Victoria Car Insurance - www.lv.com

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Latest Reviews

★★★★★

“Really simple to use and value for money ”

Written on: 14/12/2014 by huRay392 (1 review written)

The details are easy to follow and set out in a brilliant format. Don't normally review anything as it's too much effort but just had to after getting my car insurance through LV online… Read Full Review

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★★★★★

“Quick and easy using online renewal.”

Written on: 10/12/2014 by CoreyBurns298 (1 review written)

Did not know you could renew automatically online,very quick and easy.No complaints… Read Full Review

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★★★★★

“ They Did Good!”

Written on: 07/12/2014 by WesleyHolt167 (1 review written)

Had a minor bump, which turned out to be a major repair...LV didn't mess about, got both vehicles fixed, no hassle!!!! Got a cheaper quote for my renewal but stuck with LV because they did good when I needed it … Read Full Review

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★★☆☆☆

“Repair centre badly let them down!”

Written on: 05/12/2014 by McMahon286 (1 review written)

LV was very competitive in the market so I thought Id give them a try seeing though I had a past product and were very easy to deal with back then. All Telephone staff were great after I need to report an accident, all the follow up calls and arranging of Hire cars and garage appointments went very smoothly .... Until I had to deal with the repair centre. Then it went down hill and never recovered! Cutting this very short due to limited space the problems included ,being very awkward in… Read Full Review

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★☆☆☆☆

“Pain in the backside”

Written on: 05/12/2014 by Weaverjo403 (1 review written)

As soon as LV received my money they asked for a whole load of documentation to be scanned and emailed to them. In my case it amounted to over 14 pages of scanned documents including copies of the photo licence and the paper counterpart for all drivers. I've never had to provide all this information to any other motor insurance company and no mention was made of all this hassle when I received the quote. The demand for the documents came along with a threat to cancel the policy if the… Read Full Review

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★★★★★

“great customer service delivery ”

Written on: 27/11/2014 by wxPerkins473 (1 review written)

Follwing a car accident, LV were absolutely brilliant in not only dealing with the claim but also in keeping me informed at all stages of the process from start to finish, No hassle service during my time of need, great customer service. If you want a professional and couteous service from an insurance company, DO NOT LOOK ANY FURTHER THAN LV. … Read Full Review

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★★★★★

“Great claim resolution and support”

Written on: 26/11/2014 by Cgarton77 (1 review written)

Had an accident which resulted in the total loss of my car. The claim was swiftly and professionally resolved and didn't result in me having to pay out for my excess or any hire car or garage works. Made a frustrating and stressful situation disappear as they sorted everything. Very quick and efficient delivery of the payout and didn't have to fill in any forms or complicated documents. Only feedback would be to not use cheques as a form of payment - this is a dated form of money transfer… Read Full Review

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★★★★★

“No fault car accident”

Written on: 17/11/2014 by Patmulc (1 review written)

I was quite shaken after the accident and the person I spoke with was really kind and helped me with all the relevant details. A couple of days later I received a text saying that an excess would not be charged as the other driver admitted liability. They put me in touch with the garage and have acted professionally all the way through. I had no trouble contacting LV at any time and appreciated the text updates… Read Full Review

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★★★★☆

“First Impressions are excellent”

Written on: 14/11/2014 by riccimac775 (1 review written)

Probably the easiest and most comfortable website visited for many months -- covering several subjects.. Premium as economical as I had hoped (better than the few others tried) and "Add-ons" at a competitive cost. Reluctant to give a five star Rating until more experience gathered regarding Admin, Documentation and Help in the event of a Claim. Very little --if anything -- to criticise at this stage of purchasing the Policy. … Read Full Review

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★★★★★

“repeat customer”

Written on: 12/11/2014 by Kieran108 (1 review written)

Good price good service,information comes when they say it wilI would recommend to family as they auto repeat contact you but in a non hassle way… Read Full Review

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★★★★☆

“Very,Very Easy”

Written on: 09/11/2014 by Kiarak452 (1 review written)

You got my business today via Gocompare not only because you were the cheapest but because you site was so easy to use even for an oldie like me. No long repetition of details. well done LV. Regards… Read Full Review

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★★★★★

“Top-notch Claims Processing”

Written on: 06/11/2014 by Schaefer247 (1 review written)

Had a minor accident in my car where I was hit from behind by another driver. I contacted LV and the entire claims process was dealt with in a single phone call. They arranged for a local garage to assess the damage and the car was subsequently collected and then returned when repairs had been completed. They also arranged for a loan car to be provided if required. As the accident was not my fault excess was waived and had protected no-claims… Read Full Review

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★★★★★

“Very satisfied”

Written on: 03/11/2014 by Doig (1 review written)

First off, I think the web page is very well designed, it is clear and allows you to 'go back' to make amendments without loosing any data already typed in. Secondly the premium is 'reasonable'… Read Full Review

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★★★★☆

“Painless”

Written on: 02/11/2014 by QuintinJimenez1993 (1 review written)

I've been working away and it was getting close to renewal day.Obviously I'd forgotten all about it. In a bit of a rush I went to the website with the renewal notice. No faff, no page after page of yes/no. Done in less than 2 minutes. Could have done with a "Renew here" button though… Read Full Review

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★☆☆☆☆

“Not understanding at all”

Written on: 31/10/2014 by Tashazdanko (1 review written)

Our home Insurance was renewed without our consent when phoning up staff were totally not understanding and rude would never recommend this company… Read Full Review

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★☆☆☆☆

“Staff were inconsistent in their understanding of our...”

Written on: 26/10/2014 by Maribelu285 (1 review written)

Staff were inconsistent in their understanding of our claim and upon each phone call to get an update there was a different view shared as to who was at fault. Feeling was that they were not interested in fighting our corner. We had to push hard to get attention, which is still ongoing. When supplying them with evidence of our rightful positioning on the road it became clear that they had sent this to the third party without first ensuring the 3rd party's statement had been obtained. Doesn't… Read Full Review

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★★★★★

“Straightforward & good value”

Written on: 16/10/2014 by walkman23 (0 reviews written)

Not the first company that came to mind when looking for motorbike insurance but very happy with service, terms and price. They are highly rated by Which? for their car insurance with good customer scores for prices and policy terms, underwrite their own policies (no middlemen to pay), good cover including europe, reasonable excess and the best price that I could find… Read Full Review

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★★★★★

“quick and simple”

Written on: 11/10/2014

I recently tried renewing my car insurance with Admiral. I chose them because they are based in my city and as far as possible I like to use local producers or providers. The online form with Admiral was unnecessarily complicated and I needed to ring them. I had to listen to a long-drawn-out spiel on personal injury insurance as an 'add-on' and why I should have it. When I said I wasn't interested the spiel continued, until I eventually just put the phone down. By contrast, a big 'Thank you' to… Read Full Review

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★★★★★

“excellent service”

Written on: 30/09/2014 by twWilliamson110 (1 review written)

My claim was dealt with quickly and thoroughly. I was guided through the process by very efficient staff… Read Full Review

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★★★★★

“fantastic service”

Written on: 18/09/2014 by Myla475 (1 review written)

Very fare great service. I have been with this company for 1 year and as life goes on during this time changed numberplate, insured second vehicle, made claim. On every occasion had great service and value for money. Had a full pay out for he written off car within two weeks!!!! just renewed the policy, as they not ripped me of on renewal either!! Slight downturn - one month on it isn't still established whether the accident was at fault. … Read Full Review

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