LV= Liverpool Victoria Car Insurance Reviews - www.lv.com

★★★★☆
3.6 / 5
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Latest Reviews

★★★★☆

“Well done L.V.”

Written on: 01/06/2015 by BlaineKelley (1 review written)

Having lost/mislaid a set of keys to my car I contacted L.V. as replacement of said item was part of the comprehensive cover for the vehicle.It was explained that just a replacement key could result in future problems should the car be stolen...........negating the insurance. Even though it was explained that no identification either of the vehicle or home address was attached to the key this rule still stood. It was explained that the steering lock and keys could be replaced as part of the… Read Full Review

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★★★★★

“Excellent Insurer”

Written on: 22/05/2015 by robertinston (1 review written)

I have been impressed by the help we have been given by customer service team they have been excellent in making changes when we have needed to. They have been a friendly knowledgeable and professional team that inspire confidence that should you ever need to make a claim, they would be right there alongside making it as easy as possible. The price is also competitive and the extent of cover exceeds many other companies who charge much more. There is nothing that I have found to dislike. In… Read Full Review

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★★★★★

“Car Insurance”

Written on: 21/05/2015 by JoselynWyatt (1 review written)

I moved to LV insurance approximately 6 years ago largely due to best price. Unfortunately shortly after the transition I skidded on black ice resulting in a claim. 5 years on I had a further incident ie a no blame accident and both claims have been dealt with to date very efficiently although the 2nd claim is not yet finalised (awaiting liability admission from other party). I do have protected no claims cover and my premiums have remained reasonable throughout this period. All in call cost… Read Full Review

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★☆☆☆☆

“LV delaying claims”

Written on: 18/05/2015 by Charlotteade (1 review written)

God awful experience with LV, had an accident which was deemed my fault, car taken to authorised Jeep dealer. LV took nearly 4 weeks to approve work and that was only because I complained. The garage said they were trying to get the car taken to one of their approved garages to get it done cheaper but of course jeep approved parts were unlikely to have been used, despite me refusing they were still trying to negotiate this with the garage. The garage said there was also another LV insured car… Read Full Review

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★☆☆☆☆

“shocking”

Written on: 08/05/2015 by davidmckellar1122 (1 review written)

I am a third party who was involved in a accident with one of LV's customers from the minute i phoned my whole experience has been a nightmare!!! My car was collected and had to arrange the hire car myself which in replace of an Audi A4 i was given a Toyota Yaris after loads of complaining i was put in to a Vauxhall Astra estate which still is not a like for like for my Audi. It then took them over two weeks to tell me my car was written off and offered me less than my car is worth (im a fully… Read Full Review

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★★★☆☆

“Telephone lines shutdown for fire drill”

Written on: 02/05/2015 by Daytonp138 (1 review written)

I waited online for over 5 minutes, which is a lifetime hanging on the phone. Then i got a message saying lines were now closed for a fire drill. The mind boggles that a major insurer does not have contingency plans for emergencies, let alone practise drills. First and obvious your call centre for car insurance should not all be in one building, it should be split between 2 locations, not difficult with telecomms and electronic systems in this day and age! If it had been located in more than… Read Full Review

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★★★★★

“Simplest form for quotes”

Written on: 29/04/2015 by Haley103 (1 review written)

It was the clearest and simplest method of obtaining a quote for motor insurance I have come across in over 50 years of motoring. Each stage was clear in which details were required and what benefits were available. It also went into great detail what the benefits covered… Read Full Review

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★★★★★

“marcel lepindea ”

Written on: 27/04/2015

Very goood value of the money regarding another companies. I hope is a good move… Read Full Review

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★★★★★

“Fantastic in every department.”

Written on: 21/03/2015 by ZaraMolloy153 (1 review written)

After my BMW was written off by a car not stopping coming out of a side road onto a main road> the way LV car insurance handled my claim was fantastic. Within 7 days they sent an engineer to assess damage,had car removed from busy road and sent me me a cheque for a fair amount of the cars value. You will not find better service than I had from LV car insurance. Clive Harrison… Read Full Review

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★☆☆☆☆

“Dishonest ”

Written on: 16/03/2015 by SariahSmith24 (1 review written)

Took out insurance only to find I was not covered due to a condition which was NOT conveyed up front by the LV Insurance Company. They changed the terms and conditions of the policy and hold me responsible for not reading it!!!!!!!!! However, they were extremely content to take the money. The Online System between the Customer and final documents was not the same. BEWARE! Don't touch them as they unsympathetic… Read Full Review

Sidevalve's Comment

Written on: 11/04/2015

Don't touch them, unsympathetic is an understatement. If you are hit by an LV insured driver you will have to whistle for compensation and you will be left thousands out of pocket.(In my case) These people ruin lives...
Too angry to say more and I'm still paying!

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★★★★★

“Transparent and efficient”

Written on: 11/03/2015 by handi (4 reviews written)

1 Transparent. a)On renewing the Policy, it clearly states that money will be taken immediately at moment of payment, not on the renewal date in the future. b) Before leaving the renewal page, it clearly asks whether or not you want to opt into automatic renewal for next year. There is no default position so the choice is clear. 2. Fair pricing. My renewal price was the same as if I had bought a new policy on their own website. It was about £40 cheaper than buying it through the… Read Full Review

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★★★★★

“The way it should be”

Written on: 09/03/2015 by Ingridd255 (1 review written)

Excellent service, quick simple fair and honest. A real rarity today, THANK YOU… Read Full Review

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★★★☆☆

“Be prepared to jump through hoops after you start the...”

Written on: 06/03/2015 by Davianw341 (1 review written)

I decided to move from Sheila's Wheels to save a few pounds on my car insurance and to be honest I wish I hadn't. After I took the policy out I got the normal request for a copy of your proof of no claims, plus copies of my licence (both parts), and the car registration document!!!! It begs the question whether LV do it to avoid paying for the services directly from the relevant companies who have these records already on file, or 2)whether it's done to try and catch you out with maybe a view… Read Full Review

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★★★★★

“LV For Me”

Written on: 02/03/2015 by ehWard249 (1 review written)

Good service and value PERIOD… Read Full Review

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★☆☆☆☆

“The AA with this company, terrible service, shocking...”

Written on: 01/03/2015 by SimoneHull (1 review written)

The AA are with this company, they give rubbish advice, rip you off. We had a mad German man drive into our car & they are going to pay out to this man as they don't have any prove! This company are supposed to be representing us, what a joke, lazy service as they can't b bothered to give a good customer service! Very angry customer who will be dumping this company as soon as & going to report this incident to all media coverage :@… Read Full Review

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★★★★★

“Simple & clear online quotation and purchase.”

Written on: 21/02/2015 by Cunninghampl1954 (1 review written)

This was the easiest site I've used. Where as if you have anything slightly different to the standard set up of most online quotes LV had options and it was easy straight forward and clear. Highly recommended . The cost too was very competitive. Only one complaint the windscreen excess is very high but you can't win them all… Read Full Review

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★★★★★

“efficient and proffessional”

Written on: 20/02/2015 by Robertson1955 (1 review written)

Renewal was easy,on line and no hidden surprises . Many insurers put up the price big time upon renewal hoping you will not notice not so with LV on line chat answers any questions quickly as well very helpful… Read Full Review

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★★★★★

“l.v. deal with smash hits in record time”

Written on: 20/02/2015 by hazelsltro (1 review written)

Twice in a year I have been in car accidents neither of which were my fault. They dealt with me very sympathetically and reassuringly at a time when I was very upset. I used their recommended repairer and both times my car has been restored as good as new. I would have no hesitation in recommending l.v. to anyone. … Read Full Review

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★☆☆☆☆

“Demanding money with menaces! ”

Written on: 18/02/2015 by Kenyon260 (1 review written)

I cancelled a policy quite near its end as I boughtanew car and had a MUCH better quote with fewer hidden terms and conditions. I was penalised quite heavily for cancelling and was sent a demand for payment. Because of some difficult personal circumstances I did not get round to pa car insuranceying the 40 quid - i was away from home amd quite simply had other things to deal with. On my return I received a letter from LV demanding I pay the money I owed within 7 days or face a possible visit… Read Full Review

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★★★★★

“car insurance”

Written on: 08/02/2015 by 1946Duckworth (1 review written)

excellant web site for a begineer like me to find my way round,and very good,clear instructions. i would highly recomend this service to all… Read Full Review

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