LV= Liverpool Victoria Car Insurance Reviews - www.lv.com

★★★★☆
3.5 / 5
603
68.2% of users recommend this
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Latest Reviews

★☆☆☆☆

“Great until you need to make a claim, GET EVERYTHING...”

Written on: 08/06/2017 by ABabis (1 review written)

They have been consistently competitive on price, so I have used them for many years, but then I came to make a no-fault claim. Another driver drove into my car whilst it was parked. Initially the service was fast and efficient to establish it was uneconomical to repair my car and I was not at fault. Despite several requests I have at no point received any written/ email correspondence form my claim handler. He clearly preferred to do everything over the phone. This may not have been a problem… Read Full Review

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★★★★★

“EXCELLENT SERVICE”

Written on: 10/03/2017 by 90Wilkinson (1 review written)

Excellent service. I have changed cars twice in two years and within minutes of speaking to LV on phone, they had changed my insurance over to the new vehicle and reduced my insurance payments. Car broke down and they were out within the hour to sort it. They are friendly, helpful and offer cheap deals on their products and services. Best I've come across in years. I would highly recommend them for sure… Read Full Review

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★★★★★

“excellent service ”

Written on: 25/02/2017 by kazpdan (1 review written)

New to LV , but am delighted with the service received to date . They have been so helpful every time I have contacted them and they spoke to me with respect and things simply explained and no pushiness. Their price was far less than others too. I would certainly recommend this company… Read Full Review

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★★★★☆

“Insurance great.LYONS DAVIDSON SOLICITORS USED ARE...”

Written on: 18/01/2017 by Enriquef262 (1 review written)

Told the insurance the accident was definanetly not my fault. They agreed and said it should be easily sorted. LYON DAVIDSON Solocitors suggested i go 50/50 for an accident not caused by me at all. Ended up in court but solicitors LYONS DAVDSON didnt win it for me, I did. I was the one that did all the work/evidence etc to prove I wast not at fault.Lyons Davidson have been appalling. They take months to reply or get anything sorted. Insurance is not just about the company but the companies… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 08/01/2017

Cost £40 to cancel only had taken the insurance out L.V saying that I put 4 years no claims my mistake had over 1 year paid £340 told takeing £40 cancel fee NOT EVEN getting A. New quote just took my money told the girl easy mistake she said I pay for my mistake you pay for yours told her am unemployed £40 a lot to me said that's it So think before you move to there people… Read Full Review

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★☆☆☆☆

“Charged £432 to change address”

Written on: 07/01/2017 by Jaron452 (1 review written)

I was told that moving postcodes would cost me £432 - well over half my total insurance price - regardless of my car being parked on an off road private drive. I asked if this is the price I'd have to pay if I searched for a new quote, and was told that new customers would get a better deal than the price I was being told to pay - I had been with LV less than a month! The customer service has been appalling and I was horrified at the price increase - no one tried to offer me a better deal… Read Full Review

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★☆☆☆☆

“Fantastic until you claim...then meet the pitbull with...”

Written on: 02/01/2017 by Kearnslg276 (1 review written)

I was with LV for around 5 years, no hassles...straight forward renewal of policy-happy customer. That was until the day I had my car broken into. I had moved house and due to being absolutely knackered as anyone who's ever moved house will know. I had completely forgotten that my car still had my personal belongings in it. My partner went to the car the following morning to find out the window had been smashed and all my laptop, make-up vanity case, hairdryer, straightening irons, jacket… Read Full Review

Lvcares's Comment

Written on: 03/01/2017

Good morning, thank you for leaving a review and i'm sorry to read about your experience. If you would like to send us some more details to us, we will look into this for you. Regards, Alan

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Traceyg7's Comment

Written on: 24/01/2017

Hi,

I appreciate you taking the time to respond to this review. Please advise me of how best to contact you . I do feel like I'm wasting my time getting back on to this issue as all it ever done was made me frustrated and down. I don't particularly feel the desire to go through the rigmarole all over again but I am willing to hear what you have to say.

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Rowenaboat's Comment

Written on: 02/02/2017

I have to say, after reading this comment and looking for insurance myself, I will not touch LV. She pointed out, you have responded, yet failed to leave any sort of contact email/number. Poor

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Traceyg7's Comment

Written on: 03/02/2017

Hello Rowenaboat,

I honestly am not surprised nor would I expect to have any resolve. I dare say this is just an attempt to make LV look like they actually do care to people taking time to review ex-customers experiences.
And I doubt I actually would have had any resolve as I imagine I would have been directed away from the public eye to discuss my claim privately. It's actually made me view all insurance companies in a very dim light and have taken to saving privately to cover any loss I have in the future as I found the who experience absolutely appalling.
I work really hard for everything I have and I am a very hard working and trustworthy person. I work as a staff nurse and give my absolute all to looking after all my patients. I go to bed with a clear conscience at night which I'm sure is more than can be said for the staff at LV. I only hope that one day, the same thing happens to them in their personal lives so they can have a taste of how devastating it feels for their customers. To be interigated over the phone and spoken the way I was is completely shocking. If I were ever to speak to my patients in such a way I would have been given my p45. For anyone looking for good insurance I believe the best way to go is by word of mouth. If you know someone who has had to make a claim and had no issues, I'd go with that. Maybe a little pricier but it's certainly worth paying the extra and know they have your back. Good luck folks

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Traceyg7's Comment

Written on: 03/02/2017

Hello Rowenaboat,

I honestly am not surprised nor would I expect to have any resolve. I dare say this is just an attempt to make LV look like they actually do care to people taking time to review ex-customers experiences.
And I doubt I actually would have had any resolve as I imagine I would have been directed away from the public eye to discuss my claim privately. It's actually made me view all insurance companies in a very dim light and have taken to saving privately to cover any loss I have in the future as I found the who experience absolutely appalling.
I work really hard for everything I have and I am a very hard working and trustworthy person. I work as a staff nurse and give my absolute all to looking after all my patients. I go to bed with a clear conscience at night which I'm sure is more than can be said for the staff at LV. I only hope that one day, the same thing happens to them in their personal lives so they can have a taste of how devastating it feels for their customers. To be interigated over the phone and spoken the way I was is completely shocking. If I were ever to speak to my patients in such a way I would have been given my p45. For anyone looking for good insurance I believe the best way to go is by word of mouth. If you know someone who has had to make a claim and had no issues, I'd go with that. Maybe a little pricier but it's certainly worth paying the extra and know they have your back. Good luck folks

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★★☆☆☆

“After 13 Years with LV”

Written on: 17/11/2016 by GemmaBurton308 (1 review written)

I've been with this car Insurance for 13 years, change 3 cars already and when i sell my last car, i need to carry on with the direct debit until I finish the full year contract which has 3 months more to go. I don't have the car any more but they insist to carry on with the payment until the remaining 3 month is finish for the full year contract. I never trust this company anymore and not to recommend to anyone… Read Full Review

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★☆☆☆☆

“6 3/4 years & no payment”

Written on: 22/10/2016 by Blake235 (1 review written)

6 1/2 years and still no money. My car was badly damaged, in February 2010 -yes, Twenty TEN, when a high stone wall was pushed by contractors onto a public road & my parked car, with a default court verdict against them in February 2016 only because I took them to court myself, costing me 455. It still needs a hearing to get a formal settlement which LV & Arc Legal refuse to pay for despite the default verdict making it easy. Why did I have to take them to court myself ? My car (non) insurance… Read Full Review

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★☆☆☆☆

“Appalling Service Standards & Fees!”

Written on: 12/10/2016 by Timelessmelodys (1 review written)

Had major issues with them over my deceased fathers insurance which after a lot of shouting at them got resolved! Also my 2 policies renewal premiums were extortionate! one £504.45 but with a very reputable company the exact same policy is £326.60. Keep Well Away from LV!!!… Read Full Review

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★★★★☆

“Great Insurance Price ”

Written on: 31/08/2016 by Willbabe21 (4 reviews written)

As a new customer to L.V i was very happy with my new insurance quote for 2016/2017 the price was 50% cheaper then my current provider which was Admiral. The process was quick simple and easy to insure my car, my documents arrived in email same afternoon all I had to do was print and file with my Car documents. Very Happy customer and pleased with my phurchase for the year. Fingers crossed when it comes to automatic renew that they will be cheap again otherwise Ill be on the Compare website… Read Full Review

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★☆☆☆☆

“Car insurance renewal price hiking”

Written on: 26/06/2016 by TaffyH (1 review written)

Based on customer reviews I took out a policy with LV in 2015 to insure my brand new Range Rover Evoque at a premium of £740. In early May of this year I received a letter from LV quoting a renewal premium of £1433.59 as you can imagine I was completely astonished at the price hike. I contacted LV and they could not offer me a valid reason for justifying the price increase so I went elsewhere. I do not understand how insurance companies calculate premiums. It seems like they dream up a… Read Full Review

Islingjem's Response to TaffyH's Review

Written on: 23/08/2016

I was with LV too and when I got my renewal notice, it had doubled. Needless to say, I went elsewhere and got an excellent quote at nearly half the cost.

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★☆☆☆☆

“avoid ”

Written on: 18/05/2016 by r80bed (1 review written)

was a good company until you make a claim, rude, unhelpful, and make no effort to help at all, guilty until you prove you own innocence, very very rude … Read Full Review

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★★★★★

“Easy to follow instructions ”

Written on: 09/03/2016 by Craftycurly (1 review written)

I found the process easy and print was good to follow especially when you are older. I was recommended to try you by a friend and she was right it was an easy process… Read Full Review

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★★★★☆

“Joys of buying car insurance!”

Written on: 29/02/2016 by Lina53 (1 review written)

Having gone onto a number of comparison sites to ensure i goit the best deal for that lovely matter of car insurance, i was impressed by the clarity and ease of the ComparetheMarket site and how it generated the most likely answer to their own questions. This saved time and was most logical. Well done that script writer! The questions asked were clear, logical and not needlessly invasive as per some other sites. I still needed to decline being added on to receive lots of other 'offers' such as… Read Full Review

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★☆☆☆☆

“Abominable!”

Written on: 27/02/2016

I had the misfortune to have to make a motor insurance claim from LV. My car was stolen, bad enough. But LV treated me as if I was the criminal. After one telephone interview, my partner was in tears. Don't believe their advertising, this is a very unpleasant and unscrupulous organisation… Read Full Review

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★★☆☆☆

“REWARD FOR LOYALTY?”

Written on: 25/02/2016 by Smith1958 (1 review written)

I bought my first car in 1965 and insured with Frizzells, later absorbed by LV. In 2013 the LV renewal quote was £352. For the first time I decided to shop around. I was quite angry to find comparable insurance available for less than half this sum. When I spoke to LV they checked and said "Oh yes, you are one of our longest continuous customers". So my reward for extreme loyalty (over 40 years) was to be ripped off by LV for who knows how many years! The LV adverts on TV are a mockery as far… Read Full Review

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★☆☆☆☆

“absolutely shocking service!! discusted and never...”

Written on: 15/02/2016

i had been with LV for a 2 years with my car insurance and will not be renewing my insurance with them again. early this year i suffered a large motor accident on a very well known motor way in south east England. the accident was not my fault but i was caught in the middle which resulted in my car being written off. since notifying LV of this incident they have been nothing but a headache. i may as well done their job for them. shame i wasn't getting paid for it. none of their staff know… Read Full Review

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★★★★★

“fab”

Written on: 05/02/2016 by Reyc303 (1 review written)

I was with your company through Barclay's and have a much better quote direct from you thanks very much … Read Full Review

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★★★☆☆

“make sure you don't choose automatic renewal”

Written on: 27/01/2016

LV are the cheapest - but I have just saved £100 by cancelling my auto renewal and returning as a new customer. No benefits for loyalty.....be sure to opt out !… Read Full Review

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