LV= Liverpool Victoria Car Insurance Reviews - www.lv.com

★★★★☆
3.6 / 5
70% of users recommend this
  • Customer Service

  • Value For Money

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LV= Liverpool Victoria Car Insurance - www.lv.com

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Latest Reviews

★★★★★

“excellent service”

Written on: 30/09/2014 by twWilliamson110 (1 review written)

My claim was dealt with quickly and thoroughly. I was guided through the process by very efficient staff… Read Full Review

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★★★★★

“fantastic service”

Written on: 18/09/2014 by Myla475 (1 review written)

Very fare great service. I have been with this company for 1 year and as life goes on during this time changed numberplate, insured second vehicle, made claim. On every occasion had great service and value for money. Had a full pay out for he written off car within two weeks!!!! just renewed the policy, as they not ripped me of on renewal either!! Slight downturn - one month on it isn't still established whether the accident was at fault. … Read Full Review

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★☆☆☆☆

“REWARD FOR LOYALTY???”

Written on: 14/09/2014 by petekernow (1 review written)

I insured mt first car with Frizzells (later taken over by LV) in 1965 and stayed with them for 48 years. In 2013 my renewal quote was £352 and for the first time I decided to shop around. I was a very unhappy customer when I discovered I could get the same cover for less than half this amount by switching. I complained to LV: all they could say was that I appeared to have been with them longer than any other customer. A strange kind of reward for loyalty!! I wish car insurers generally would… Read Full Review

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★☆☆☆☆

“hit by lv customer now being fobbed off”

Written on: 07/09/2014 by ArthurMunoz454 (1 review written)

i have a classic 1985 escort rs, i was hit by a customer of lv,the car had a 7 year restoration using genuine ford panels at great expense, lv say they cannot get a rear panel and refusing to repair the car only offereing me a very poor payment in lue,i have found all the panels to repair but they say there too dear and will not buy them, its been a month and all thats happened is they have come to assess it,no courtesy car at all offered, ive rang and voiced my opinion many times as i can have… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 03/09/2014

Been with LV for over 6 years just because they are cheap and now they want £480 for me to renew my insurance with them. Bear in mind that my usual cost over the past few years was £310. How do you explain that? All that aside I made a claim 6 years ago and sent photos and everything to prove that it wasn't my fault and they couldn't be bothered to fight their own corner and decided to make it 50/50 even though photos proved my innocence. i couldn’t be bothered to complain but think about… Read Full Review

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★★★☆☆

“annual renewal”

Written on: 27/08/2014 by Goodesa286 (1 review written)

very annoying that it took two visits to pay this bill,as timed out on first visit,insufficient time to complete tranaction… Read Full Review

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★★★★★

“Great staff and customer service”

Written on: 26/08/2014 by NoelMitchell123 (1 review written)

LV has been our car insurance choice for some yeats. We can recommend them to you. They have great staff and you get through to competent understanding staff easily. They do not need to be chased and are fair and square in their approach… Read Full Review

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★★★★★

“Great claims process”

Written on: 20/08/2014 by PaytonFlanagan (1 review written)

I am very satisfied with my car insurance from LV. It was reasonably priced and my renewal has come through very reasonable too (not with a massive price increase like most insurers seem to do these days) I had to make a claim as a car drove into the back of me when I was stationary. The people at LV have been very helpful and friendly and they waived my excess as I was obviously not at fault. My car was fixed very quickly and I had a courtesy car the same standard as my own car. Very satisfied… Read Full Review

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★☆☆☆☆

“Left me uninsured without warning”

Written on: 20/08/2014

Useless service, I took out a new policy a a good price however they then asked for so many documents to be sent to them, including driving licenses copies of tax cert, proof of no claims I explained to them I would need to contact my old insurance company to get this however they cancelled my policy without warning leaving me uninsured and not aware until I received their letter a few days later. I am more than happy to provide proof of my 10 years of no claims but they need to understand the… Read Full Review

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★☆☆☆☆

“Stay away!”

Written on: 19/08/2014 by Marie333 (1 review written)

Very quick to take your money, but refuse to payout or give any reason. Staff are very unhelpful. I would advice anyone to not use them… Read Full Review

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★★★★★

“Fantastic quick service”

Written on: 19/08/2014 by cazziesp (1 review written)

Just three days before my daughters wedding a gentleman hit the back of my car. When I got home I rung L.V. I found them extremely helpful they took all details and told me exactly what would happen from there. I was told the garage would contact me to let me know when they would pick up my car they phoned within 2 hours. My car was picked up the next week from my workplace a courtesy was left for me to use. The garage kept me informed as the repairs were completed even when the first bumper… Read Full Review

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★★★★★

“First time I have used LV but it will not be the last”

Written on: 18/08/2014

What an easy website to navigate, so simple to understand with plenty of information provided about the cover being purchased as you go. Best selling point for me was protected no claims discount with however many claims you have and not down to number of claims over whatever number of years. The total voluntary excess is also a good selling point as no compulsory excess is then added. All in all a very good experience and I could not find anything I did not like about the whole process, thanks… Read Full Review

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★★★★☆

“Very Good no problems”

Written on: 15/08/2014 by Kat11111 (2 reviews written)

Goods insurance company. No charges to change an address. No problem with claim, quick response. Good customer service, very helpful. … Read Full Review

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★☆☆☆☆

“Back stabbers”

Written on: 14/08/2014 by ReyAndersen (1 review written)

Poor communication and customer service Astonishingly bad support with claims Over priced insurance with no competition against other providers Paid extra for courtesy car which wasn't even a similar spec to my car No option to protect no claims bonus As soon as they've got your money they couldn't care less about the service they provide. … Read Full Review

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★★★★☆

“increase again”

Written on: 03/08/2014

don't understand why policy goes up every year, we were led to believe by the media that car insurance would be coming down. No claims but still goes up… Read Full Review

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★★★★☆

“The difference with LV”

Written on: 18/07/2014 by StacyCarter179 (1 review written)

Read my review of privelage experiance... needless to say it was not pleasant... With LV got through within 2 mins and 5 mins later insured.... IU am no sure how good the customer service is (espeically if I have to make a claim) but so far so good. Noticed on this site there is a major differnec between LV and the other Insurance companies I looked at: any complaints on the LV site is addressed by an LV representative. The other Insurance companies don't even bother trying to address any… Read Full Review

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★☆☆☆☆

“Not customer focused”

Written on: 16/07/2014 by shocked.com (1 review written)

My car has been stolen and i have so far been trated like a criminal. I have been completely shocked at the way this company has gone about my claim, i am in the process of contacting the FOS and my solicitor, i would seirously advise people to aviod this company at all cost...its worth paying the extra for peace of mind. They are quick to take your money but do not want to pay out when you have a moment of need, absolutley disgraceful… Read Full Review

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★★☆☆☆

“Charge a lot ”

Written on: 14/07/2014 by Babakrezanezhad (1 review written)

I've been with them for almost three years without a single claim. I should say they charge a lot for any single office job ,if you correct any single word in your document then it's cost you £15… Read Full Review

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★★★★★

“Car Insurance”

Written on: 11/07/2014 by Bensonrn145 (1 review written)

Shopped around and be vary off other insurers charging standard £250 - £275 COMPULSORY excess. Wasn't THE cheapest, but overall the best value for money as £0 voluntary excess and only £100 compulsory excess made this the best choice… Read Full Review

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★★★★★

“ease of buying”

Written on: 06/07/2014 by Brody347 (1 review written)

This is first time I have bought car insurance on line it has been a simple no frills experience which is what I wanted, and in addition I get a baby oleg as I got your site through compare the market .com. All in all I would recommend you to anyone… Read Full Review

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