LV= Liverpool Victoria Car Insurance Reviews - www.lv.com

★★★★☆
3.6 / 5
522
70% of users recommend this
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  • Value For Money

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LV= Liverpool Victoria Car Insurance - www.lv.com

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Latest Reviews

★★★★★

“Fantastic in every department.”

Written on: 21/03/2015 by ZaraMolloy153 (1 review written)

After my BMW was written off by a car not stopping coming out of a side road onto a main road> the way LV car insurance handled my claim was fantastic. Within 7 days they sent an engineer to assess damage,had car removed from busy road and sent me me a cheque for a fair amount of the cars value. You will not find better service than I had from LV car insurance. Clive Harrison… Read Full Review

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★☆☆☆☆

“Dishonest ”

Written on: 16/03/2015 by SariahSmith24 (1 review written)

Took out insurance only to find I was not covered due to a condition which was NOT conveyed up front by the LV Insurance Company. They changed the terms and conditions of the policy and hold me responsible for not reading it!!!!!!!!! However, they were extremely content to take the money. The Online System between the Customer and final documents was not the same. BEWARE! Don't touch them as they unsympathetic… Read Full Review

Sidevalve's Comment

Written on: 11/04/2015

Don't touch them, unsympathetic is an understatement. If you are hit by an LV insured driver you will have to whistle for compensation and you will be left thousands out of pocket.(In my case) These people ruin lives...
Too angry to say more and I'm still paying!

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★★★★★

“Transparent and efficient”

Written on: 11/03/2015 by handi (4 reviews written)

1 Transparent. a)On renewing the Policy, it clearly states that money will be taken immediately at moment of payment, not on the renewal date in the future. b) Before leaving the renewal page, it clearly asks whether or not you want to opt into automatic renewal for next year. There is no default position so the choice is clear. 2. Fair pricing. My renewal price was the same as if I had bought a new policy on their own website. It was about £40 cheaper than buying it through the… Read Full Review

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★★★★★

“The way it should be”

Written on: 09/03/2015 by Ingridd255 (1 review written)

Excellent service, quick simple fair and honest. A real rarity today, THANK YOU… Read Full Review

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★★★☆☆

“Be prepared to jump through hoops after you start the...”

Written on: 06/03/2015 by Davianw341 (1 review written)

I decided to move from Sheila's Wheels to save a few pounds on my car insurance and to be honest I wish I hadn't. After I took the policy out I got the normal request for a copy of your proof of no claims, plus copies of my licence (both parts), and the car registration document!!!! It begs the question whether LV do it to avoid paying for the services directly from the relevant companies who have these records already on file, or 2)whether it's done to try and catch you out with maybe a view… Read Full Review

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★★★★★

“LV For Me”

Written on: 02/03/2015 by ehWard249 (1 review written)

Good service and value PERIOD… Read Full Review

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★☆☆☆☆

“The AA with this company, terrible service, shocking...”

Written on: 01/03/2015 by SimoneHull (1 review written)

The AA are with this company, they give rubbish advice, rip you off. We had a mad German man drive into our car & they are going to pay out to this man as they don't have any prove! This company are supposed to be representing us, what a joke, lazy service as they can't b bothered to give a good customer service! Very angry customer who will be dumping this company as soon as & going to report this incident to all media coverage :@… Read Full Review

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★★★★★

“Simple & clear online quotation and purchase.”

Written on: 21/02/2015 by Cunninghampl1954 (1 review written)

This was the easiest site I've used. Where as if you have anything slightly different to the standard set up of most online quotes LV had options and it was easy straight forward and clear. Highly recommended . The cost too was very competitive. Only one complaint the windscreen excess is very high but you can't win them all… Read Full Review

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★★★★★

“efficient and proffessional”

Written on: 20/02/2015 by Robertson1955 (1 review written)

Renewal was easy,on line and no hidden surprises . Many insurers put up the price big time upon renewal hoping you will not notice not so with LV on line chat answers any questions quickly as well very helpful… Read Full Review

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★★★★★

“l.v. deal with smash hits in record time”

Written on: 20/02/2015 by hazelsltro (1 review written)

Twice in a year I have been in car accidents neither of which were my fault. They dealt with me very sympathetically and reassuringly at a time when I was very upset. I used their recommended repairer and both times my car has been restored as good as new. I would have no hesitation in recommending l.v. to anyone. … Read Full Review

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★☆☆☆☆

“Demanding money with menaces! ”

Written on: 18/02/2015 by Kenyon260 (1 review written)

I cancelled a policy quite near its end as I boughtanew car and had a MUCH better quote with fewer hidden terms and conditions. I was penalised quite heavily for cancelling and was sent a demand for payment. Because of some difficult personal circumstances I did not get round to pa car insuranceying the 40 quid - i was away from home amd quite simply had other things to deal with. On my return I received a letter from LV demanding I pay the money I owed within 7 days or face a possible visit… Read Full Review

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★★★★★

“car insurance”

Written on: 08/02/2015 by 1946Duckworth (1 review written)

excellant web site for a begineer like me to find my way round,and very good,clear instructions. i would highly recomend this service to all… Read Full Review

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★★★★★

“Exceptional cover”

Written on: 01/02/2015 by AntonBerry283 (1 review written)

Liked the way of choosing the addionals if required depending on your circumstances. The layout is colourful and simple which is required for the customer who may not be too computer literate. Well done LV simple and exceptional very hard to achieve together… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE, APPALLING COMMUMICATION & HALF A...”

Written on: 28/01/2015

Avoid LV insurance like a toxic waste dump and hope you don't get hit by one of their policyholders. YOU will end up doing ALL the work if you do. Not only will they refuse to speak to you and keep you completely in the dark during every single aspect of the repair but even then, they'll only complete HALF of your repairs. In the event your car needs bodywork and mechanical repairs they'll ignore the mechanical repairs and just make your car all nice & shiny but wont stop it rattling or running… Read Full Review

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★☆☆☆☆

“14 day cooling off period !”

Written on: 26/01/2015 by Vaughanmd17 (1 review written)

Iv recently purchased LV car insurance and was quite happy about how competitive they were ! I have just sold my car and phoned up to cancel the policy ! I have got the terms and conditions and it does state that the company charge £40 cancelation fee ! But why is there a cooling off period ? i thought the whole point was like anything else you have 14 days to cancel with no charge ? I have just paid £40 and a charge for being insured for 9 days ! My last insurance company 1 month ago… Read Full Review

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★★★★★

“It's been fantastic to insure with this company. ”

Written on: 21/01/2015 by McElroyhj480 (1 review written)

Every thing online nothing to worry about. fantastic service and all informations in hand. Very reliable and easy going. Very happy dealings. I would like to recommend other my friends as well and thinking to continue the insurance for more years as well. Thanks… Read Full Review

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★★★★★

“excellent customer service”

Written on: 20/01/2015 by 1strangle (1 review written)

When I call to inform lv of accident I had been involved I must I admit have easy it was to explain exactly what had happen. The gentleman on the end of the phone was very friendly and informative about what the steps that would be taken to ensure my car was repaired. I was kept up to date about everything from liability, car repairs and car hire. From making the claim to receiving my car back repaired I have to say it was done without any stress or inconvenience to myself. Would highly rate lv… Read Full Review

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★★★★★

“Car Insurance”

Written on: 28/12/2014 by Splodge1 (1 review written)

Easy to use web site with no nonsense quotes which included my 20 year old step daughter.Payment was made very easy and everything was explained in step by step detail.I will definitely be recommending LV to all i know… Read Full Review

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★★★★★

“Good price”

Written on: 25/12/2014

Very easy and simple to use. Very good quote. I've had lv now for the past few years. I would recommend it to family and friends. Also this year I've added the motor break down policy and it still worked out cheaper . Very quick Web pages and easy to get round… Read Full Review

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★★★★★

“Really simple to use and value for money ”

Written on: 14/12/2014 by huRay392 (1 review written)

The details are easy to follow and set out in a brilliant format. Don't normally review anything as it's too much effort but just had to after getting my car insurance through LV online… Read Full Review

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