LV= Liverpool Victoria Car Insurance Reviews - www.lv.com

County Gates, Bournemouth, Dorset, BH1 2NF
01202 292333
★★★★☆
3.6 / 5
71% of users recommend this
  • Customer Service

  • Value For Money

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LV= Liverpool Victoria Car Insurance - www.lv.com

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Latest Reviews

★★★★★

“ease of buying”

Written on: 06/07/2014 by Brody347 (1 review written)

This is first time I have bought car insurance on line it has been a simple no frills experience which is what I wanted, and in addition I get a baby oleg as I got your site through compare the market .com. All in all I would recommend you to anyone… Read Full Review

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★★★★★

“Easy on-line renewal”

Written on: 04/07/2014 by Charityx57 (1 review written)

I often change insurance companies from year to year but this year LV was still the best value for money. In addition, there on-line renewal service is so quick and easy to use. Thanks LV for making life so simple… Read Full Review

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★★★★★

“loss of ring”

Written on: 28/06/2014 by 329Craig (1 review written)

I was totally satisfied with the service I got when having to claim for the loss of a very special piece of jewellery that I lost. my claim was dealt with immediately and was concluded in less than 3 weeks I have car, house and contents and travel insurance with LV and wouldn't think of going else where… Read Full Review

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★☆☆☆☆

“Excellent Driver Unable To Be Insured By LV ”

Written on: 28/06/2014 by McIntyre296 (1 review written)

My son is an excellent driver but just because his job is working for a pharmacy which includes delivery of prescriptions he has been refused car insurance! No consideration has been taken on his previous unblemished driving record which includes maximum no claims. Pathetic!… Read Full Review

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★★★☆☆

“very poor reimbursement fee”

Written on: 27/06/2014 by spencerp (1 review written)

Sold the car so only used two thirds of my annual policy, but the way LV calculate the cancellation fees leaves me with £9 instead of £70! Someone is making a nice profit… Read Full Review

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★★★★★

“First Time Insurance with LV”

Written on: 27/06/2014 by cpmeadows (1 review written)

Thank you for a painless, simple, quick & easy process to insure my car. Having insured with other companies which was a stressful teeth pulling experience, it was like a breath of fresh air. Other companies could learn a lot... Thank you once more… Read Full Review

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★☆☆☆☆

“Terrible treatment when reporting theft of our vehicle”

Written on: 26/06/2014 by ZackWhalen260 (1 review written)

From the outset LV= treated us not as the victims of a crime but as likely criminals. They conducted a formal telephone interrogation of my partner (45 mins) then, three days later, a second lasting over one hour. More than once they delivered a menacing warning about the consequences of making a fraudulent or untruthful claim. Later I found that I was dealing with a Theft Claims Crime Prevention Consultant rather than a Customer Service Representative. The fact that I had paid at least 7… Read Full Review

By Lvcustomerservice

Written on: 27/06/2014

Hi. We're sorry to read of your disappointment with our service. If you'd like us to look into this for you please email us at the email address shown at the top of the page. Regards. Nick

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★★★★☆

“NON INSURED DRIVERS”

Written on: 25/06/2014 by Daltonu270 (1 review written)

It would be great if LV adopted a "NO FAULT" policy if an insured driver's car was damaged by an ininsured driver… Read Full Review

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★☆☆☆☆

“Fully Comprehensive? Obviously not!”

Written on: 13/06/2014

Yes, they might offer a good price, but that's because they don't pay out for claims, so it's not really fully comprehensive insurance. I had the misfortune to hit a lorry tyre at 70mph on an "A" road. Firstly I was told if I wanted anyone other than LV's garage to do the repairs it could take months and probably wouldn't be authorised anyway - which means it has to go to them. I was also told that when it got to the garage, they would report any damage I hadn't seen direct to the insurance… Read Full Review

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★★★☆☆

“Allow time to phone.”

Written on: 07/06/2014

The website is very quick and easy to use. However, they were too busy to speak to me when I telephoned to buy car insurance. Hence only 3 stars. Am a bit anxious that when I need help or to claim, will have to hang on the end of the phone for hours… Read Full Review

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★★★★★

“Great Cover, Great prices. - One of the best”

Written on: 31/05/2014

I've been using LV for years and never experienced any issue. This is great company with great cover. If you are looking for quality insurance with a reputable insurer at reasonable prices, look no further… Read Full Review

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★★☆☆☆

“Excellent Until Accident”

Written on: 27/05/2014 by MiguelLeach (1 review written)

Good and easy to us web site, with friendly help centra staff and could be value for money if you have no accident or can prove without doubt that it was not your fault. The reason for my poor marks is that when I made a claim after being hit by a car from one of the three emergency services, I was told the best we can hope for is 50/50 and they would not pursue because if it went to Court their versions are usually believed.; tthis was dispite the "circumstantial" evidence leaning I thought… Read Full Review

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★★☆☆☆

“JUDGE,JURY AND EXECUTIONERS”

Written on: 20/05/2014 by Pearsonzc443 (1 review written)

TAKE CARE WHEN BUYING EXTRA EUROPEAN LEGAL COVER, YOU MAY BELIEVE THAT YOU ARE PROTECTED FROM MOST PERILS BUT IN FACT THIS INSURANCE COMPANY, AND I SUSPECT, ALL OTHERS WILL WILL DECIDE UPON THEIR LEVEL OF INVOLVEMENT, AND AS WE EXPERIENCED, WERE LEFT OUT TO DRY FOLLOWING AN INCIDENT IN HUNGARY. YOU CAN FORGET ABOUT BRITISH/EUROPEAN LAWS WHEN DEALING WITH THE POLICE IN THIS COUNTRY, IN FACT WE RECEIVED NO ADVICE FROM LV OR THE BRITISH CONSULATE, AND AS A RESULT HAD TO PLACE £1400.00 WITH THE… Read Full Review

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★★☆☆☆

“Still awaiting my Insurance documents”

Written on: 12/05/2014 by BrentTownsend453 (1 review written)

Reference number 12055854613 Paid my premium on the 4.04.2014 Policy started on the 1.05.2014 Not yet received my Insurance documents… Read Full Review

By Lvcustomerservice

Written on: 12/05/2014

Hi. Thanks for the message. As you have still not recieved them, wewill re-send your documents to you. Regards. Nick

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★★★★★

“excellent no problems”

Written on: 10/05/2014 by koPorter247 (1 review written)

A good company to deal with. No problems. Very straight forward… Read Full Review

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★★★★★

“Slick renewal”

Written on: 04/05/2014

Just renewed my car insurance on line, have to say the web pages, form layout and simplicity of use are brilliant - wish all other on line purchasing was as easy and well constructed as yours… Read Full Review

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★★★★★

“Car Insurance Accessibility”

Written on: 27/04/2014 by MireyaSweeney124 (1 review written)

Web access was simple and clear. Follow up by e-mail provided useful confirmation… Read Full Review

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★★★★★

“top website!”

Written on: 27/04/2014 by Northqt410 (1 review written)

to purchase car insurance on line is so much easier with LV than other sites. LV should be highly recommended for the common sense approach to the task. Straightforward with no complications - done while my mug of tea cooled. i will return for a quote annually… Read Full Review

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★★★★☆

“We will give it a try”

Written on: 25/04/2014 by Geordieman61 (1 review written)

Have been with the co-op for insurance for to many years, but think I have payed over the odds. Found LV was less and had good service up to now so will give them a try. Hope they live up to expectation… Read Full Review

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★★★★★

“Insurance made easy!”

Written on: 25/04/2014 by Swallow9 (1 review written)

From start to finish the service offered by the LV website and online chat session has been excellent - completely putting my mind at rest at going ahead with changing my insurer. Thank you LV!… Read Full Review

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