LV= Liverpool Victoria Car Insurance Reviews - www.lv.com

★★★★☆
3.6 / 5
592
69% of users recommend this
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Latest Reviews

★☆☆☆☆

“Car insurance renewal price hiking”

Written on: 26/06/2016 by TaffyH (1 review written)

Based on customer reviews I took out a policy with LV in 2015 to insure my brand new Range Rover Evoque at a premium of £740. In early May of this year I received a letter from LV quoting a renewal premium of £1433.59 as you can imagine I was completely astonished at the price hike. I contacted LV and they could not offer me a valid reason for justifying the price increase so I went elsewhere. I do not understand how insurance companies calculate premiums. It seems like they dream up a… Read Full Review

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★☆☆☆☆

“avoid ”

Written on: 18/05/2016 by r80bed (1 review written)

was a good company until you make a claim, rude, unhelpful, and make no effort to help at all, guilty until you prove you own innocence, very very rude … Read Full Review

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★★★★★

“Easy to follow instructions ”

Written on: 09/03/2016 by Craftycurly (1 review written)

I found the process easy and print was good to follow especially when you are older. I was recommended to try you by a friend and she was right it was an easy process… Read Full Review

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★★★★☆

“Joys of buying car insurance!”

Written on: 29/02/2016 by Lina53 (1 review written)

Having gone onto a number of comparison sites to ensure i goit the best deal for that lovely matter of car insurance, i was impressed by the clarity and ease of the ComparetheMarket site and how it generated the most likely answer to their own questions. This saved time and was most logical. Well done that script writer! The questions asked were clear, logical and not needlessly invasive as per some other sites. I still needed to decline being added on to receive lots of other 'offers' such as… Read Full Review

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★☆☆☆☆

“Abominable!”

Written on: 27/02/2016

I had the misfortune to have to make a motor insurance claim from LV. My car was stolen, bad enough. But LV treated me as if I was the criminal. After one telephone interview, my partner was in tears. Don't believe their advertising, this is a very unpleasant and unscrupulous organisation… Read Full Review

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★★☆☆☆

“REWARD FOR LOYALTY?”

Written on: 25/02/2016 by Smith1958 (1 review written)

I bought my first car in 1965 and insured with Frizzells, later absorbed by LV. In 2013 the LV renewal quote was £352. For the first time I decided to shop around. I was quite angry to find comparable insurance available for less than half this sum. When I spoke to LV they checked and said "Oh yes, you are one of our longest continuous customers". So my reward for extreme loyalty (over 40 years) was to be ripped off by LV for who knows how many years! The LV adverts on TV are a mockery as far… Read Full Review

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★☆☆☆☆

“absolutely shocking service!! discusted and never...”

Written on: 15/02/2016

i had been with LV for a 2 years with my car insurance and will not be renewing my insurance with them again. early this year i suffered a large motor accident on a very well known motor way in south east England. the accident was not my fault but i was caught in the middle which resulted in my car being written off. since notifying LV of this incident they have been nothing but a headache. i may as well done their job for them. shame i wasn't getting paid for it. none of their staff know… Read Full Review

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★★★★★

“fab”

Written on: 05/02/2016 by Reyc303 (1 review written)

I was with your company through Barclay's and have a much better quote direct from you thanks very much … Read Full Review

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★★★☆☆

“make sure you don't choose automatic renewal”

Written on: 27/01/2016

LV are the cheapest - but I have just saved £100 by cancelling my auto renewal and returning as a new customer. No benefits for loyalty.....be sure to opt out !… Read Full Review

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★★★★☆

“Great premiums”

Written on: 25/01/2016 by lnHumphries1956 (1 review written)

The premium in relation to the coverage seems to be very good value. The nearest quote I could get from my existing was around 100 pounds more. A couple of queries were answered quickly on their online messenger. Pleased that LV is a mutual society as well. The proof of the pudding is in the eating, lets see if they offer good service if I need them to honor a claim! I did note that their travel insurance is not as competitive as other specialist providers… Read Full Review

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★★★★★

“Still The Best”

Written on: 21/01/2016

This is my third year insuring with LV= as they have provided the best overall comprehensive car cover at the best price. Some insurers were a few pounds cheaper but the excess was higher, and some didn't offer windscreen cover… Read Full Review

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★★★★★

“Slick and competitive Car Insurance”

Written on: 19/01/2016

So, so effortless!! Very user friendly site . . . . . Well Done LVE For me, comparison sites are now a thing of the past . . . . Thanks!… Read Full Review

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★★★★★

“One,Two,Three!”

Written on: 14/01/2016 by CedricGreenwood (1 review written)

So easy. Very well-designed website… Read Full Review

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★★★★★

“Car insurance quote”

Written on: 11/01/2016 by Marquise459 (1 review written)

Simple to set up quick and easy very efficient site,highly recommend… Read Full Review

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★☆☆☆☆

“my car written off”

Written on: 17/12/2015

My car was damaged by some else while static outside my home,Bad enough,not so.Iloose my excess ,I lose my car .I now will have to pay more because I lose my ncb.LV then tell me because the car is written offi will have to pay the rest of the years ins.because I pay monthly and I have not paid a years premium even though the cover wasn't a year.the amount £273.59 before LV the car I drove was worth £2750 now I have a car worth £995 because an insurance company does not care.what do we pay… Read Full Review

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★☆☆☆☆

“Responding to a claim”

Written on: 09/12/2015

They have been attempting, unsuccessfully, to process a claim from myself for 8 months. The most recent correspondence was we are unable to get a reply from the other insurance company in respect of the claim!! I am now in the process of contacting the Financial Ombudsman. Would advise that no one uses them if they wish their best interests to be considered!!… Read Full Review

Anthonybethell220713's Comment

Written on: 14/12/2015

This insurance company have took 5 months to tell me there not paying my claim . And tryed every trick they can . Don't go to them for car cover you won't get payed . Be warned am on my way to court with them . All this bother and time it's cost messing about . Unbelievable

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★★★☆☆

“DIFFICULT TO GET MONEY FOR ACCIDENT”

Written on: 08/12/2015 by fighthem (1 review written)

AFTER AN ACCIDENT CAUSED BY CULPABLE DRIVER FAINTING, WITH OVER 10 WITNESSES, THE INSURANCE ASSESSOR TRIED ALL TRICKS TO KNOCK DOWN THE CLAIM PRICE OF A RIGHT OFF AND EVEN TRIED TO MAKE ME PARTLY RESPONSIBLE. HOWEVER I STUCK TO MY GUNS BUT STILL TOOK 3 MONTHS TO GET MONEY FROM COMPANY. HAVING CHECKED OUT MOST INSURANCE COMPANIES I NOW REALISE THAT THE INSURANCE CULTURE IS TO TRY NOT TO PAY OUT BY THEM ALL. IN THIS SCENARIO LV COMES OUT BEST OF THE WORST. THE SITUATION NEEDS THE GOVERNMENT TO… Read Full Review

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★☆☆☆☆

“Paying for 5 star customer service, getting zero stars!”

Written on: 27/11/2015 by nmmgrahamuk (2 reviews written)

1.Expect them to take ages to respond to any information, talking to the ombudsman reduced this to 2 weeks however 2.Expect them to be extremely rude- one claims consultant accused me of lying (completely unfounded) 3.Expect them to be stupid about claims. Claims consultants don't read your report (e.g. one claimed that I was reversing using only my parking radar!) and they don't look at claims evidence (e.g. ignoring the photo that clearly showed that both vehicles were moving at the time of… Read Full Review

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★☆☆☆☆

“Run away from them as fast as you can”

Written on: 24/11/2015 by Londyns1952 (1 review written)

They are terrible on all fronts. When I was looking for insurance for my car, there were many cheaper options. I went with them to have the peace of mind that I have an insurance that can actually be used if/when I need it. I found them through insurance comparison websites. They seemed to have some additional covers compared to the cheaper options (including including a car key loss/stolen cover) compared to the cheaper options. So I decided to go ahead with their quote on a comprehensive… Read Full Review

Pablopist's Comment

Written on: 24/11/2015

i can totally agree with the above they are the pits customer service is rubbish these people really dont care full stop avoid at all cost

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★★★★★

“There are some Insurance Companies you can trust”

Written on: 20/11/2015 by Gerardo327 (1 review written)

Just been advised by LV of terms for automatic renewal of Home and Contents insurance. Insurance Premium Tax has just increased; LV cost to me for renewal has gone down. Brilliant!… Read Full Review

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