LV= Liverpool Victoria Car Insurance Reviews - www.lv.com

County Gates, Bournemouth, Dorset, BH1 2NF
01202 292333
★★★★☆
3.6 / 5
70% of users recommend this
  • Customer Service

  • Value For Money

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LV= Liverpool Victoria Car Insurance - www.lv.com

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Latest Reviews

★★★☆☆

“annual renewal”

Written on: 27/08/2014 by Goodesa286 (1 review written)

very annoying that it took two visits to pay this bill,as timed out on first visit,insufficient time to complete tranaction… Read Full Review

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★★★★★

“Great staff and customer service”

Written on: 26/08/2014 by NoelMitchell123 (1 review written)

LV has been our car insurance choice for some yeats. We can recommend them to you. They have great staff and you get through to competent understanding staff easily. They do not need to be chased and are fair and square in their approach… Read Full Review

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★★★★★

“Great claims process”

Written on: 20/08/2014 by PaytonFlanagan (1 review written)

I am very satisfied with my car insurance from LV. It was reasonably priced and my renewal has come through very reasonable too (not with a massive price increase like most insurers seem to do these days) I had to make a claim as a car drove into the back of me when I was stationary. The people at LV have been very helpful and friendly and they waived my excess as I was obviously not at fault. My car was fixed very quickly and I had a courtesy car the same standard as my own car. Very satisfied… Read Full Review

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★☆☆☆☆

“Left me uninsured without warning”

Written on: 20/08/2014

Useless service, I took out a new policy a a good price however they then asked for so many documents to be sent to them, including driving licenses copies of tax cert, proof of no claims I explained to them I would need to contact my old insurance company to get this however they cancelled my policy without warning leaving me uninsured and not aware until I received their letter a few days later. I am more than happy to provide proof of my 10 years of no claims but they need to understand the… Read Full Review

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★☆☆☆☆

“Stay away!”

Written on: 19/08/2014 by Marie333 (1 review written)

Very quick to take your money, but refuse to payout or give any reason. Staff are very unhelpful. I would advice anyone to not use them… Read Full Review

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★★★★★

“Fantastic quick service”

Written on: 19/08/2014 by cazziesp (1 review written)

Just three days before my daughters wedding a gentleman hit the back of my car. When I got home I rung L.V. I found them extremely helpful they took all details and told me exactly what would happen from there. I was told the garage would contact me to let me know when they would pick up my car they phoned within 2 hours. My car was picked up the next week from my workplace a courtesy was left for me to use. The garage kept me informed as the repairs were completed even when the first bumper… Read Full Review

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★★★★★

“First time I have used LV but it will not be the last”

Written on: 18/08/2014

What an easy website to navigate, so simple to understand with plenty of information provided about the cover being purchased as you go. Best selling point for me was protected no claims discount with however many claims you have and not down to number of claims over whatever number of years. The total voluntary excess is also a good selling point as no compulsory excess is then added. All in all a very good experience and I could not find anything I did not like about the whole process, thanks… Read Full Review

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★★★★☆

“Very Good no problems”

Written on: 15/08/2014 by Kat11111 (2 reviews written)

Goods insurance company. No charges to change an address. No problem with claim, quick response. Good customer service, very helpful. … Read Full Review

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★☆☆☆☆

“Back stabbers”

Written on: 14/08/2014 by ReyAndersen (1 review written)

Poor communication and customer service Astonishingly bad support with claims Over priced insurance with no competition against other providers Paid extra for courtesy car which wasn't even a similar spec to my car No option to protect no claims bonus As soon as they've got your money they couldn't care less about the service they provide. … Read Full Review

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★★★★☆

“increase again”

Written on: 03/08/2014

don't understand why policy goes up every year, we were led to believe by the media that car insurance would be coming down. No claims but still goes up… Read Full Review

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★★★★☆

“The difference with LV”

Written on: 18/07/2014 by StacyCarter179 (1 review written)

Read my review of privelage experiance... needless to say it was not pleasant... With LV got through within 2 mins and 5 mins later insured.... IU am no sure how good the customer service is (espeically if I have to make a claim) but so far so good. Noticed on this site there is a major differnec between LV and the other Insurance companies I looked at: any complaints on the LV site is addressed by an LV representative. The other Insurance companies don't even bother trying to address any… Read Full Review

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★☆☆☆☆

“Not customer focused”

Written on: 16/07/2014 by shocked.com (1 review written)

My car has been stolen and i have so far been trated like a criminal. I have been completely shocked at the way this company has gone about my claim, i am in the process of contacting the FOS and my solicitor, i would seirously advise people to aviod this company at all cost...its worth paying the extra for peace of mind. They are quick to take your money but do not want to pay out when you have a moment of need, absolutley disgraceful… Read Full Review

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★★☆☆☆

“Charge a lot ”

Written on: 14/07/2014 by Babakrezanezhad (1 review written)

I've been with them for almost three years without a single claim. I should say they charge a lot for any single office job ,if you correct any single word in your document then it's cost you £15… Read Full Review

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★★★★★

“Car Insurance”

Written on: 11/07/2014 by Bensonrn145 (1 review written)

Shopped around and be vary off other insurers charging standard £250 - £275 COMPULSORY excess. Wasn't THE cheapest, but overall the best value for money as £0 voluntary excess and only £100 compulsory excess made this the best choice… Read Full Review

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★★★★★

“ease of buying”

Written on: 06/07/2014 by Brody347 (1 review written)

This is first time I have bought car insurance on line it has been a simple no frills experience which is what I wanted, and in addition I get a baby oleg as I got your site through compare the market .com. All in all I would recommend you to anyone… Read Full Review

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★★★★★

“Easy on-line renewal”

Written on: 04/07/2014 by Charityx57 (1 review written)

I often change insurance companies from year to year but this year LV was still the best value for money. In addition, there on-line renewal service is so quick and easy to use. Thanks LV for making life so simple… Read Full Review

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★★★★★

“loss of ring”

Written on: 28/06/2014 by 329Craig (1 review written)

I was totally satisfied with the service I got when having to claim for the loss of a very special piece of jewellery that I lost. my claim was dealt with immediately and was concluded in less than 3 weeks I have car, house and contents and travel insurance with LV and wouldn't think of going else where… Read Full Review

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★☆☆☆☆

“Excellent Driver Unable To Be Insured By LV ”

Written on: 28/06/2014 by McIntyre296 (1 review written)

My son is an excellent driver but just because his job is working for a pharmacy which includes delivery of prescriptions he has been refused car insurance! No consideration has been taken on his previous unblemished driving record which includes maximum no claims. Pathetic!… Read Full Review

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★★★☆☆

“very poor reimbursement fee”

Written on: 27/06/2014 by spencerp (1 review written)

Sold the car so only used two thirds of my annual policy, but the way LV calculate the cancellation fees leaves me with £9 instead of £70! Someone is making a nice profit… Read Full Review

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★★★★★

“First Time Insurance with LV”

Written on: 27/06/2014 by cpmeadows (1 review written)

Thank you for a painless, simple, quick & easy process to insure my car. Having insured with other companies which was a stressful teeth pulling experience, it was like a breath of fresh air. Other companies could learn a lot... Thank you once more… Read Full Review

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