Written on: 20/11/2011
Hopeless, useless company, had a crash head on with an idiot coming the wrong way down a street into me, reported it, did all the paperwork they wanted (there is plenty don't believe the ADs)now 21 days later, my car is now out of rego and smashed and not road worthy and STILL waiting for A&G Insurance (Virgin uses these people) nothing has been done!! 21days!!! Stick with AAMI or GIO I would have had the car back by now!!!! And they want me to pay an excess for this hopeless service!!!! (read more)
Written on: 12/08/2011
$437 for Comprehensive Insurance. That’s great. I enquire about a daughter about to get her licence in 3 months what will the price be then. Response was 'can't quote on events in the future' there was NO WAY I could even get an idea out of the consultant of what the price would be. I then told him in desperation I had another dauhter (17) who will drive the vehicle. The premium went up to……….you ready………..$1252.39 I know you can't lie but hells bells how was I to get what I... (read more)
Written on: 08/08/2011 by emmalobb87
When I was learning to drive I needed insurance as I had been spoilt and my parents had bought me a car to be able to teach me to drive themselves. Virgin (this was 7 years ago now) were the cheapest (still £1200) to insure me, so that why we chose them. After passing my test I stayed with Virgin as their renewal was around the same price and no other insurers could better this. I then kept my insurance with Virgin right up until this month. When I contacted Virgin about my renewal on a MG... (read more)
Written on: 16/05/2011
DO NOT EVER USE THIS INSURER.
Had the same experience as one of the other reviewers on here:
Our proof of no-claims was deemed insufficient, but we were not told and the policy was cancelled, again without us being told.
Despite cancelling our policy on 7th April, Virgin took money from our account on the 15th. We finally find out that we've been driving around with no car insurance on the 16th May when we receive a partial refund and a letter through the post informing us of the... (read more)
Written on: 10/05/2011 by Richyg82 (1 review written)
Virgin money am a disgrace i sent them proof of my no claims bonus and they said it wasn't adequate enough n cancelled my insurance without telling me,i was driving uninsured and didn't even know cuz of these clowns.When i recieved my bank statement and noticed no money had been taken out i phoned them too query it and this is when i found out my cover had been cancelled over a month ago.The woman on the phone was rude n very unhelpful,so now i've lost my deposit n 1st month payments and... (read more)
Written on: 08/05/2011
Avoid at all costs! Took out a policy then cancelled it the next day as got a cheaper quote elsewhere. Virgin had already taken 2 lots of direct debit payments by this time (one in error!) and 5 weeks later I'm still waiting for a refund. £140 down and still waiting. Terrible! (read more)
Written on: 04/05/2011
Do Not Ever Have An Accident! And Do Not Claim From Virgin Insurance! AVOID this company! VW recommended garage were aweful, Virgin Engineer (joke) Aweful, Enterprise Rent A Car (all Virgin services) Aweful and all suffer from a lack of people skills and customer service. I am made out to feel like a criminal, I am having to fight to get my car repaired just under 4 months since a young girl decided she wanted to drive into my car. I had to pay for part repair of my car on fully... (read more)
Written on: 11/04/2011
Speaking to the virgin guys it seems that virgin are no longer taking new car insurance customers. The company has been sold but it seems that the changeover is not quite a smooth as you would hope. My renewal quote almost doubled, so as you can imagine, I am leaving. (read more)
Written on: 21/02/2011
no wonder Richard brandson is so rich - had to pay 20 odd pounds just to cancel and 17 pounds for something else! 24 pounds just to cancel! outrageous after no claims after almost two years! I also put my insurance on standby when I was cycling and they took my money but charged me to do it and to start again! The customer service agent advised me to do this - no doubt knowing of all the deceptive hidden costs involved - pretending that it was just so much easier for me to do this!
Never... (read more)
Written on: 08/01/2011
I have been insured with Virgin from 2009 and paid £418 fully comp cover for a VW Golf 1.6, 1998. My renewal is due on the 31st of Jan and to my shocking horror the premium for renewal has gone up to £1,300. When I called customer services to ask why my insurance had gone up by that much, the explanation was that insurance cover has gone up everywhere. I'm 35 and have had my license since 1993 with no claims. Frankly I was shocked and cancelled my automatic renewal straight away! (read more)
Written on: 05/10/2010
I have cancelled my policy due to selling my vehicle, I put in writing and return my documents as agreed, but have now received a bill for an extra month. They are charging for a month that I did not have the car!!! They never adjusted my annual premuim despite having a copy of my no claims, stating they never received it, sent twice,but are quick enough to charge for cover that I did not need. Avoid at all costs. (read more)
Written on: 31/08/2010
I would never recommend you to get your car insured with this company. You speak to their customer services consultant you feel like you are begging to them, their behavior is extremely rude. Call time waiting is absolutely a nightmare, i requested my no claim bonus after canceling my policy instead of receiving the letters i start receiving that i owe money to them, then i come to know that someone didn't cancel my policy it on the system correctly.
I called them 100 times to sort this... (read more)
Written on: 24/06/2010
i currently have a non fault claim going through and was advised that i should wait for liability to be confirmed before parting with my excess.
the stupid thing is that whilst virgin cant establish liability, my independant solicitor dealing with my personal injury claim managed to establish liability, but virgin do not want to know and are carrying on at there normal pace.
i even offered to fax the letters i recieved from my solicitor showing that the liability had been accepted from the... (read more)
Written on: 25/05/2010
Automatic renewal car insurance quote increased by a whacking 40%! Being a long time customer has no bearing. Call centre agent unwilling to review quote over phone. Plenty of significantly lower rates available so I'm moving on. (read more)
Written on: 25/01/2010
I am currently persuing a claim which as been going on for 6 months!!!!! my case was not given to a solicitor for 4 months!!! I am disgusted with the service I have recieved and will not be insuring with Virgin again. I most certainly would not recommend them to anyone I know.
The solicitors Virgin allocated me have not even chased up the third partys accident report form...the accident happend 6 months ago!! and when I complain to Virgin nothing gets done! DO NOT INSURE WITH VIRGIN (read more)
Written on: 20/10/2009
Currently have a non fault claim going through with Virgin and they are absolutely shocking. I work in insurance and so know how things work but this company is just a total shower. AVOID AVOID AVOID. I dont think its even Richard Branson these days. Might be RBS?
The only one good thing was the good valuation they gave me for my car but other than that I have nothing good to say about them, their products or their rude,waste of space staff. (read more)
Written on: 15/09/2009
Rude assessor on the phone after my car was stolen. I'm being made to feel like a criminal! They won't let me suspend my payments while they investigate the matter, and because there's nobody there for them to claim from they insist that I won't be refunded my monthly charges and can't cancel until they're done with their investigation. So basically, I'm paying them £60 a month to do some investigating with no chance of ever getting my money back. A little compassion would go a long way,... (read more)
Written on: 14/07/2009
Absolutely awful. Had Virgin car insurance for 6 years. But when we moved, they wanted to double our insurance premium (despite never having claimed).
Despite many calls, Virgin haven't sent me my no claims record so I can send to my new insurer.
Highy recommend that you avoid virgin car insurnace! (read more)
Written on: 14/04/2009 by 187912
my car was vandalised by a drunk door was smahed with a big brick, window was scratched. called police who took the drunk person to station. next day police give me a crime num to give to virgin insurance who repaired my car i payed £250 excess fee which i should get back off 3rd party. i had my 3rd letter the other day in 8 months saying i lose 3 no claims because they cannot get hold of third party. the person got cheeky on phone when i said im going to take company to court. they... (read more)
Written on: 28/02/2009
I had an accident( not my fault) called Virgin Car Insurance, call was answered within 2 rings. Advisor took my details and said the garage would be in touch to arrange repair. Two hours later the garage rang and we arranged a time for a quotation. took it there. Car Rental company rang to ask when i needed a vehicle and they will pick me up.
Car was fixed, never without a car. Totally awesome service....
May have helped that the 3rd party admitted liability.
Written on: 03/01/2009 by clansmen63 (1 review written)
Purchased Virgin car Insurance via Confused.com which on comparison stated that a courtesy was included. Had to make claim (Not my fault) was advised that courtesy car only provided if garage fixing my car was willing to provide one (they wern't) so no courtesy car. I think they use Glass' price guide to fix your settlement fee. No extra for Tow Bar (less that one year old) class it as part of vehicle and no extra for in car entertainment unit unless this has previously been notified to them... (read more)
Written on: 30/12/2008 by jason7 (1 review written)
Do not use them. Just moved house and rang Virgin Car Inurance to tell them and they charged me £51 to do it. No changes to the policy just I moved a mile away. (read more)
Written on: 10/07/2008 by trap4123
Had a car accident 4 weeks ago car was fully comp with all the extras like a car if your one is damaged or written off.
Any way having to wait for phone calls from engineers claims people having to spend at least an hour to get through to the right people to be spoken to like a idiot they finally come out with a settle ment figur fo £1800 with service history as I do my own servicing they will not recognise it and are offering less.
Money please I do not recommend this company as there are... (read more)
Written on: 21/06/2008 by lmassam (2 reviews written)
I had an accident (my fault) and was due to go on holiday two days later and drive to the airport, Virgin Car Insurance sorted everything out for me and my car was fixed for the day I got back from holiday a week later. They are still the cheapest insurance I can find and I hope to stay with them for many years. (read more)
Written on: 01/05/2008
I had fully comp cover, made a claim (no other car involved and not my fault) car written-off, told me I could buy car back but later that day informed me they had already scrapped it. Thanks a bunch Sir Richard Branson! (read more)
Written on: 30/05/2007 by tomdeas (1 review written)
Simple accident with little damage and 3rd party automatically accepted liability. I make claim to Virgin who I don't hear from again. I contact their repairer myself to arrange car repairs, which ends up with my car waiting there two weeks for the Virgin engineer to assess before work even starts. When its done, because he was so stringent the repairer had to cut corners so the result was appalling. 2 months later with absolutely no word from Virgin except when I call them to complain, the... (read more)
Written on: 08/02/2007 by alarm man (1 review written)
I have been waiting a week for them, to speak to their engineer and return my call. Despite several calls to them, including two to complain, I still have had no word. I wonder if this is the type of customer service Sir Richard would expect? I doubt it! In the event of a claim, Virgin Car Insurance become a bit daft! (read more)
Written on: 16/03/2006 by nick george
It was expensive to change the insurance on a new vehicle with Virgin Car insurance. They could not care less, and I cancelled my policy 4 days into January 2006 due to my job changes. I had to sell my car, and Virgin charged me £45.33. When I asked about it, they said that it is their policy, so adding to my money problems. Thank you Richard Branson. No wonder you are loaded. (read more)
Written on: 19/11/2005 by Johnjo (2 reviews written)
After 50 years of driving I had an accident 4 weeks ago that the 3rd party was charged and admitted liability.
After contacting Virgin Car Insurance claims department I was met with total rudeness and arrogance even to a point that halfway through a question the telephone was put down on me.To be fair I must admit the time was 2 minutes to 5pm which was close to clocking off time.
I want to get away from this company as soon as possible but after reading most of the reviews where does one go... (read more)
As rated by real users
"NFU MUTUAL CHIEF CLAIMS MANAGE..." Read More
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