Virgin Car Insurance Reviews

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Latest Reviews

“21 Days and car still smashed...still not in a repair...”

★☆☆☆☆

written by on 20/11/2011

Hopeless, useless company, had a crash head on with an idiot coming the wrong way down a street into me, reported it, did all the paperwork they wanted (there is plenty don't believe the ADs)now 21 days later, my car is now out of rego and smashed and not road worthy and STILL waiting for A&G Insurance (Virgin uses these people) nothing has been done!! 21days!!! Stick with AAMI or GIO I would have had the car back by now!!!! And they want me to pay an excess for this hopeless service!!!!

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“Be Carful”

★☆☆☆☆

written by on 12/08/2011

$437 for Comprehensive Insurance. That’s great. I enquire about a daughter about to get her licence in 3 months what will the price be then. Response was 'can't quote on events in the future' there was NO WAY I could even get an idea out of the consultant of what the price would be. I then told him in desperation I had another dauhter (17) who will drive the vehicle. The premium went up to……….you ready………..$1252.39 I know you can't lie but hells bells how was I to get what I needed to know out of Virgins sales people.

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“No respect for "valued" customers”

★☆☆☆☆

written by emmalobb87 on 08/08/2011

When I was learning to drive I needed insurance as I had been spoilt and my parents had bought me a car to be able to teach me to drive themselves. Virgin (this was 7 years ago now) were the cheapest (still £1200) to insure me, so that why we chose them. After passing my test I stayed with Virgin as their renewal was around the same price and no other insurers could better this. I then kept my insurance with Virgin right up until this month. When I contacted Virgin about my renewal on a MG ZR 160 (which I have been driving for 2 years) they told me it would go up from £1100 to £2550 (yes the car is insurace group 17 but 100%+ increase??), well I nearly fell off my chair!! I refused the renewal straight away and found a brilliant quote through direct line. A few days later doing my weekly shop, my card was declined in a very busy Asda (how embarrassing!) I immediately thought the worst, I went straight home to check my online banking, and low and behold, Virgin are trying to take a payment. I have contacted Virgin this morning who have informed that this is the last payment of my insurance policy, I questioned this, as Aug-July is 12 payments not Aug-Aug! According to Virgin they take the payments for the month previous, so this August payment if for July??????? Anyone else as confused as me? After checking the last 2 years of insurance payments to virgin (which have been the same amount for 2 years and no change to policy number) I cannot see when the "initial payment" for this years policy was taken. In other words, Virgin have left me in a state and are still demanding that I make this last payment. The member of staff Ii spoke to was extremely rude and abrupt, I asked to speak to her manager to which she replied "this is not a manager situation, you have to make the last payment" 7 YEARS I HAVE BEEN A CUSTOMER OF VIRGIN, and they treat you like this? Absolutly distgusting customer service. Im off to the bank today hopefully they can shed some light on what I have actually paid to Virgin over the last 12 months.

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“DO NOT EVER USE THIS INSURER. ”

★☆☆☆☆

written by on 16/05/2011

DO NOT EVER USE THIS INSURER.

Had the same experience as one of the other reviewers on here:

Our proof of no-claims was deemed insufficient, but we were not told and the policy was cancelled, again without us being told.

Despite cancelling our policy on 7th April, Virgin took money from our account on the 15th. We finally find out that we've been driving around with no car insurance on the 16th May when we receive a partial refund and a letter through the post informing us of the refund.

When I asked why they couldn't access proof of no claims from the database, was told "oh, we're not connected to that".

An absolute disgrace, they only receive 1 star because I can't give them a minus.

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“Virgin money am a disgrace i sent them proof of my no...”

★☆☆☆☆

written by Richyg82 on 10/05/2011

Virgin money am a disgrace i sent them proof of my no claims bonus and they said it wasn't adequate enough n cancelled my insurance without telling me,i was driving uninsured and didn't even know cuz of these clowns.When i recieved my bank statement and noticed no money had been taken out i phoned them too query it and this is when i found out my cover had been cancelled over a month ago.The woman on the phone was rude n very unhelpful,so now i've lost my deposit n 1st month payments and have had to start all over again.Be warned avoid virgin money car insurance at all costs.
p.s i've only gave them 1 star cause i had to they didn't even deserve that tbh.

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Guest's Response to Richyg82's Review

Written on: 30/05/2012

well the same thing happened to me!!!

they cancelled my insurance but i was unlucky to have crash the day before they canceled the insurance they did not inform me thay are cancling my insurance. i had spoken to them and informed them that I was sending my noclames bones and there was a delay. im now having to pay a £1000 even though I am not insured.

since then i have canceled all my virgin prodects and will never buy anything from virgin ever again!!!!!

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“Avoid at all costs! Took out a policy then cancelled...”

★☆☆☆☆

written by on 08/05/2011

Avoid at all costs! Took out a policy then cancelled it the next day as got a cheaper quote elsewhere. Virgin had already taken 2 lots of direct debit payments by this time (one in error!) and 5 weeks later I'm still waiting for a refund. £140 down and still waiting. Terrible!

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“Do Not Ever Have An Accident! And Do Not Claim From...”

★☆☆☆☆

written by on 04/05/2011

Do Not Ever Have An Accident! And Do Not Claim From Virgin Insurance! AVOID this company! VW recommended garage were aweful, Virgin Engineer (joke) Aweful, Enterprise Rent A Car (all Virgin services) Aweful and all suffer from a lack of people skills and customer service. I am made out to feel like a criminal, I am having to fight to get my car repaired just under 4 months since a young girl decided she wanted to drive into my car. I had to pay for part repair of my car on fully comprehensive insurance because the engineer deemed the damage could never have happened during the accident (he was never there) and I have a witness to the damage. But no that does not count! Car has a dangerous steering issue from the accident which after 25 plus phone calls, reports and 20 pages of permanent notes is still un repaired. I wish I had the money to take it to a garage to be fixed! In between a rock and a hard place. Looking to cancel policy asap, will never buy a VW and never renting from Enterprise, I would rather walk than use any of the companies mentioned!

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Badreview's Comment

Written on: 04/05/2011

Spelt Awful wrong! 3.37am rant becuase this situation is keeping me up and stressing at night. Feel for everyone out there going through BS like this. This rant I suppose wont help because I guess all companies are the same.
<br/>
<br/>Road Wars, a teenager steals a car, speeds, crashes stolen car and gets £80 and 12 month suspended sentence? Virgin have already had £180 out of me from the crash which was not my fault. Maybe I should borrow some cars from VW compound (they were supposed to have repaired my car)!

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“Speaking to the virgin guys it seems that virgin are...”

★☆☆☆☆

written by on 11/04/2011

Speaking to the virgin guys it seems that virgin are no longer taking new car insurance customers. The company has been sold but it seems that the changeover is not quite a smooth as you would hope. My renewal quote almost doubled, so as you can imagine, I am leaving.

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“no wonder Richard brandson is so rich - had to pay 20...”

★☆☆☆☆

written by on 21/02/2011

no wonder Richard brandson is so rich - had to pay 20 odd pounds just to cancel and 17 pounds for something else! 24 pounds just to cancel! outrageous after no claims after almost two years! I also put my insurance on standby when I was cycling and they took my money but charged me to do it and to start again! The customer service agent advised me to do this - no doubt knowing of all the deceptive hidden costs involved - pretending that it was just so much easier for me to do this!

Never again!

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“I have been insured with Virgin from 2009 and paid...”

★☆☆☆☆

written by on 08/01/2011

I have been insured with Virgin from 2009 and paid £418 fully comp cover for a VW Golf 1.6, 1998. My renewal is due on the 31st of Jan and to my shocking horror the premium for renewal has gone up to £1,300. When I called customer services to ask why my insurance had gone up by that much, the explanation was that insurance cover has gone up everywhere. I'm 35 and have had my license since 1993 with no claims. Frankly I was shocked and cancelled my automatic renewal straight away!

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“I have cancelled my policy due to selling my vehicle,...”

★☆☆☆☆

written by on 05/10/2010

I have cancelled my policy due to selling my vehicle, I put in writing and return my documents as agreed, but have now received a bill for an extra month. They are charging for a month that I did not have the car!!! They never adjusted my annual premuim despite having a copy of my no claims, stating they never received it, sent twice,but are quick enough to charge for cover that I did not need. Avoid at all costs.

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“I would never recommend you to get your car insured...”

★☆☆☆☆

written by on 31/08/2010

I would never recommend you to get your car insured with this company. You speak to their customer services consultant you feel like you are begging to them, their behavior is extremely rude. Call time waiting is absolutely a nightmare, i requested my no claim bonus after canceling my policy instead of receiving the letters i start receiving that i owe money to them, then i come to know that someone didn't cancel my policy it on the system correctly.

I called them 100 times to sort this problem out to clear this bill as it was not my mistake and also requesting for no claim bonus letter, they assured me they gonna to it, but letters keep coming that you have to pay this amount. Today i receive another letter saying you have to pay this amount which blow me up, i called their team leader and launched a complaint. Their service is pathetic don't ever think of getting insured with them, this is my sincere advise to all of you!

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“ i currently have a non fault claim going through and...”

★☆☆☆☆

written by on 24/06/2010

i currently have a non fault claim going through and was advised that i should wait for liability to be confirmed before parting with my excess.
the stupid thing is that whilst virgin cant establish liability, my independant solicitor dealing with my personal injury claim managed to establish liability, but virgin do not want to know and are carrying on at there normal pace.
i even offered to fax the letters i recieved from my solicitor showing that the liability had been accepted from the third party insurers, but guess what?? they still not interested...
i wouldn't recommend this shower of un-professional idiots to my worst enermy, i'm left totally dis-satisfied...

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“Automatic renewal car insurance quote increased by a...”

★★☆☆☆

written by on 25/05/2010

Automatic renewal car insurance quote increased by a whacking 40%! Being a long time customer has no bearing. Call centre agent unwilling to review quote over phone. Plenty of significantly lower rates available so I'm moving on.

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“I am currently persuing a claim which as been going on...”

★☆☆☆☆

written by on 25/01/2010

I am currently persuing a claim which as been going on for 6 months!!!!! my case was not given to a solicitor for 4 months!!! I am disgusted with the service I have recieved and will not be insuring with Virgin again. I most certainly would not recommend them to anyone I know.
The solicitors Virgin allocated me have not even chased up the third partys accident report form...the accident happend 6 months ago!! and when I complain to Virgin nothing gets done! DO NOT INSURE WITH VIRGIN

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“Currently have a non fault claim going through with...”

★☆☆☆☆

written by on 20/10/2009

Currently have a non fault claim going through with Virgin and they are absolutely shocking. I work in insurance and so know how things work but this company is just a total shower. AVOID AVOID AVOID. I dont think its even Richard Branson these days. Might be RBS?

The only one good thing was the good valuation they gave me for my car but other than that I have nothing good to say about them, their products or their rude,waste of space staff.

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“Rude assessor on the phone after my car was stolen. ...”

★☆☆☆☆

written by on 15/09/2009

Rude assessor on the phone after my car was stolen. I'm being made to feel like a criminal! They won't let me suspend my payments while they investigate the matter, and because there's nobody there for them to claim from they insist that I won't be refunded my monthly charges and can't cancel until they're done with their investigation. So basically, I'm paying them £60 a month to do some investigating with no chance of ever getting my money back. A little compassion would go a long way, but I don't think I'm going to see it from Virgin Car Insurance

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“Absolutely awful. Had Virgin car insurance for 6...”

☆☆☆☆☆

written by on 14/07/2009

Absolutely awful. Had Virgin car insurance for 6 years. But when we moved, they wanted to double our insurance premium (despite never having claimed).

Despite many calls, Virgin haven't sent me my no claims record so I can send to my new insurer.

Highy recommend that you avoid virgin car insurnace!

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“my car was vandalised by a drunk door was smahed with...”

★☆☆☆☆

written by 187912 on 14/04/2009

my car was vandalised by a drunk door was smahed with a big brick, window was scratched. called police who took the drunk person to station. next day police give me a crime num to give to virgin insurance who repaired my car i payed £250 excess fee which i should get back off 3rd party. i had my 3rd letter the other day in 8 months saying i lose 3 no claims because they cannot get hold of third party. the person got cheeky on phone when i said im going to take company to court. they basically said look mate where in the right your not.

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“I had an accident( not my fault) called Virgin Car...”

★★★★★

written by on 28/02/2009

I had an accident( not my fault) called Virgin Car Insurance, call was answered within 2 rings. Advisor took my details and said the garage would be in touch to arrange repair. Two hours later the garage rang and we arranged a time for a quotation. took it there. Car Rental company rang to ask when i needed a vehicle and they will pick me up.
Car was fixed, never without a car. Totally awesome service....

May have helped that the 3rd party admitted liability.

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