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| Customer Service | 1.6/10   |
|---|---|
| Value for Money | 1.6/10 |
| Overall rating | 1.6/10 |
Full review by
trap4123
on 10th Jul 2008
User Rating : 0
Respect :
0
Good Points: No good points.
Bad Points: Being spoken to like a idiot. Seems to get car valuation out of a nodody book!
General comments: Had a car accident 4 weeks ago car was fully comp with all the extras like a car if your one is damaged or written off.
Any way having to wait for phone calls from engineers claims people having to spend at least an hour to get through to the right people to be spoken to like a idiot they finally come out with a settle ment figur fo £1800 with service history as I do my own servicing they will not recognise it and are offering less.
Money please I do not recommend this company as there are poeple who do not care about there customers.
trap4123's review and ratings | 124 words
Review by
lmassam
on 21st Jun 2008
User Rating : 10
Respect :
0
I had an accident (my fault) and was due to go on holiday two days later and drive to the airport, Virgin Car Insurance sorted everything out for me and my car was fixed for the day I got back from holiday a week later. They are still the cheapest insurance I can find and I hope to stay with them for many years.
lmassam's full review | 72 words
Review by
Guest.
on 2nd May 2008
User Rating : 0
Respect :
0
I had fully comp cover, made a claim (no other car involved and not my fault) car written-off, told me I could buy car back but later that day informed me they had already scrapped it. Thanks a bunch Sir Richard Branson!
Guest.'s full review | 54 words
Review by
tomdeas
on 30th May 2007
User Rating : 0
Respect :
0
Simple accident with little damage and 3rd party automatically accepted liability. I make claim to Virgin who I don't hear from again. I contact their repairer myself to arrange car repairs, which ends up with my car waiting there two weeks for the Virgin engineer to assess before work even starts. When its done, because he was so stringent the repairer had to cut corners so the result was appalling. 2 months later with absolutely no word from Virgin except when I call them to complain, the issu ...
tomdeas's full review | 233 words
Review by
alarm man
on 8th Feb 2007
User Rating : 0
Respect :
0
I have been waiting a week for them, to speak to their engineer and return my call. Despite several calls to them, including two to complain, I still have had no word. I wonder if this is the type of customer service Sir Richard would expect? I doubt it! In the event of a claim, Virgin Car Insurance become a bit daft!
alarm man's full review | 68 words
Review by
nick george
on 16th Mar 2006
User Rating : 0
Respect :
0
It was expensive to change the insurance on a new vehicle with Virgin Car insurance. They could not care less, and I cancelled my policy 4 days into January 2006 due to my job changes. I had to sell my car, and Virgin charged me £45.33. When I asked about it, they said that it is their policy, so adding to my money problems. Thank you Richard Branson. No wonder you are loaded.
nick george's full review | 75 words
Review by
Johnjo
on 19th Nov 2005
User Rating : 1
Respect :
0
After 50 years of driving I had an accident 4 weeks ago that the 3rd party was charged and admitted liability.
After contacting Virgin Car Insurance claims department I was met with total rudeness and arrogance even to a point that halfway through a question the telephone was put down on me.To be fair I must admit the time was 2 minutes to 5pm which was close to clocking off time.
I want to get away from this company as soon as possible but after reading most of the reviews where does one go t ...
Johnjo's full review | 120 words | 2 comments added.
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