Asda Home Insurance Reviews

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★☆☆☆☆
1.3 / 5
From 9 reviews
11% of users recommend this
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Asda Home Insurance

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Latest Reviews

★☆☆☆☆

“unatainable”

Written on: 14/08/2014 by 1960Welsh (1 review written)

Like all insurance the first years quote is reasonable, then when my renewal came through it was much more, they had signed me up for it to continue however i tried on several occasions to cancel by phone but thet were having high volume of calls so i couldnt get through, so i had to after 4 attempts go into my bank to stop the first payment coming out. I realised this came out a few days later so i rang the company and after a half hour call was told i owe them £29 plus for cancelling they… Read Full Review

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★☆☆☆☆

“Awful service- avoid this service at all costs”

Written on: 17/06/2014 by Donnelly197 (1 review written)

Terrible customer service. Signed up to ASDA home insurance and was promised relevant documents within 5 working days. They never arrived. Phoned again and was promised again that they would be sent out, they still hadn't arrived 2 weeks later. Then spoke to customer services who promised me they would be sent out recorded delivery and apologised for the original mess up and admitted they hadn't been sent out by the 2 previous employers. Alas I still await the documents. ASDA very willing… Read Full Review

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★☆☆☆☆

“Appaulling Custome Service”

Written on: 09/01/2014

Account details all set up wrong even though they were entered correctly online. 5 hours trying to get through to sort out. CLOSE Premium Finance were a nightmare, 0870 number and rude and inadequate staff, AVOID at all costs. Ended up being so annoyed cancelled policy but then couldn't get to speak to anyone to cancel. Got charged £35 for the priviledge of cancelling. All this for trying to actually pay for the policy! If they are a nightmare when you are trying to pay what would they be… Read Full Review

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★☆☆☆☆

“DREADFUL COMMUNICATION, BULLYING AND WHOLLY INCOMPETENT.”

Written on: 01/10/2013

ASDA home insurance have been a total and utter nightmare over sorting out the most straight forward and simplest of tasks. For home insurance they use a company called Premium credit who collect payments and they have bombarded me with bullying, nasty letters which keep arriving on my door step, despite ASDA informing me that the problem 'has been sorted'. I am cancelling my policy and going to another company that value my custom and treat me with some manners. My blood pressure has gone up… Read Full Review

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★☆☆☆☆

“Incompetent handling, poor policy and service”

Written on: 20/08/2012 by DeanoGB (16 reviews written)

My personal experience took me through enquiring about making a claim against my existing home insurance policy and several months later discussing its renewal. It all started with an unnoticed minor leak in our kitchen boiler occasionally dripping onto the back of our kitchen work surface causing a degree of warping in it over time. We had the boiler insured with a well known utility company who promptly fixed it without fuss. So onto Asda to enquire about claiming to replace the warped work… Read Full Review

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★☆☆☆☆

“Asda home insurance are dreadful”

Written on: 24/04/2012 by sarawitham (1 review written)

Absolutely rubbish, DO NOT USE this utter shower and sorry excuse for a company. Rude people, bad ustomer service, being passed from pillar to post. Claims messed aruond with, appointments cancelled with half an hours notice and no explanation. Very very bad, would not reccomend to anyone. Asda are just they name, they pass you on to a million different people and don't deal with anything themselves. Have told them my name has changed about 10 times now and they still won't speak to me under… Read Full Review

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★★★★☆

“After break in to shed and expensive mountain bikes...”

Written on: 24/05/2011 by treasamagee (7 reviews written)

After break in to shed and expensive mountain bikes and accessories stolen Asda referred me to Ageas, so review based on them. Quick and efficient. Received full amount with no hassles. Even got a follow up call to ensure I received it. Overall happy as was very peeved after theft so thank you Ageas :)… Read Full Review

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★☆☆☆☆

“A useless policy not even worth the paper it is...”

Written on: 01/02/2010

A useless policy not even worth the paper it is printed on. Customer services who cant answer questions at weekends because all the departments are closed. Third party providers who seemed to be clueless in their area of expertise. Call backs that never come and a national rate help line, no time lines to rectify issues and no formal notification. Thankfully I havent had to test this policy to the full but I hold no faith in it !
I will be switching to a national insurance provider, whilst on… Read Full Review

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★☆☆☆☆

“Asda Home Insurance will not accept responsibility for...”

Written on: 28/03/2007 by VB64 (1 review written)

Asda Home Insurance will not accept responsibility for problems they caused, or responsibility for the fly-by-night services they used. Work is farmed out to useless companies (Mono Services, ChemDry 2000, Independent Investigations Ltd, etc)… Read Full Review

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