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| Value for Money | 3.3/10  |
|---|---|
| Overall rating | 3.7/10 |
Full review by
Guest.
on 17th Jan 2008
User Rating : 4
Respect :
0
Good Points: Generally works well but if there is a problem you can't rely on their customer services to sort it out.
General comments: I was charged twice for item on card. I wrote to their Andover Customer Services in July 07 - prompt acknowledgement with standard response of saying "expect to complete enquiries in next 4 weeks", after which they wrote another standard letter saying a "further 4 weeks". Further 4 weeks later still another letter asking me "to bear with us for a little". 10 days later Andover say they are referring it to Manchester "who will be contacting you shortly" It's late September now! A month later I send a "final" chaser letter which draws zero response from Andover and still have heard nothing from Manchester or Andover and it's nearly February! Having been a loyal customer of Lloyds for 40 years+ this has`tested my loyalty to the extreme. In the not too distant past Lloyds would have refunded this and argued with the supplier but now it's the customer they don't seem to believe. It was only £30 but it could have been a lot more. Next stop the Ombudsman, but what a waste of everyone's time.
Guest.'s review and ratings | 191 words
Review by
Guest.
on 5th Jan 2008
User Rating : 0
Respect :
0
The biggest problem is it seems to be a easy way for the bank to "overload" your account with charges. I have since found out by using my account that they will let you go over your agreed borrowing limit as much as you like without you actually knowing this.
Guest.'s full review | 71 words
Review by
mrkhan4u
on 27th Aug 2007
User Rating : 7
Respect :
0
When I opened a current account in Lloyds TSB. They gave me Visa Debit Card which is acceptable every were in the UK and around they world.
Overall, a good debit card.
mrkhan4u's full review | 67 words
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