Kingston upon Thames, Chase Lodge Hotel Reviews

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Average Ratings for Kingston upon Thames, Chase Lodge Hotel

  • Accommodation0.5 stars
  • Location1 stars
  • Food0.2 stars
  • Customer Service0.3 stars
  • Value for Money0 stars
  • Overall rating0 stars

 

3 Reviews For Kingston upon Thames, Chase Lodge Hotel

  • Mischka77 1st May 2008

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    Good Points: None


    Bad Points: Everything from the reception staff it was all deplorable!


    General comments: Upon check in the entire balance of the stay is required. There is no cancellation policy and as soon as you complete the booking form there is very little you can do to get your money back if you need to change your booking as we did. They say they can't give your money back because they are a small hotel yet with the other breath they tell you to book quickly because they are so popular the rooms go very quickly.
    I called the Chase Lodge Hotel looking for a single quaint airy room and was told that the Jane Seymour rooms was the perfect room to book. It was in the garden, so separate and very quiet with a sky light. Upon seeing the room for the first time I was devastated. The room was very small and poky and very dark. The skylight was very small and there was almost no natural light in the room. Upon further inspection the bedside light did not work (we assumed the bulb was broken), there were slats missing in the bottom of the bed, there was very little hot water and the main heating didn't work so they installed a portable heater. Outside the room was not much better as the doorway was at the end of the garden next to a ladder and all the rubbish bits they wanted to hide from the main house.
    The telephones in the room only work when someone is at the desk which means there is no direct in or out dialling and when someone tried to contact us they were told rudely that the out of office line was only for medical emergencies.
    We were very busy leaving early in the morning and getting back late at night and only had a chance to mention the state of the room to the girl who handled the breakfast, we didn't have a chance to mention it to reception staff. When we did politely mention it to them a few days later they said why we did not contact them sooner and how were they supposed to know all of this was wrong with the room. In fact they are, as it is their establishment! They also said that the girl we mentioned this to at breakfast didn't say anything to them.

  • Handy Andy 25th Oct 2007

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    Wouldn't stay here again....

  • paullewis Rank: Lance Corporal 6th May 2005

    Reviewer rating: 0 stars


    On average, people found this review very helpful
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    The internet coverage implies that Chase Lodge Hotel is situated in the village of Hampton Wick, and that "it is hard to imagine, in the tranquil surroundings of Chase Lodge, that you are just a half-hour journey from Central London."
    The centre of the "village of Hampton Wick" is a busy traffic laden High Street running some twenty five yards from my single glazed bedroom window. The traffic noise is constant from very early morning to very early morning. It appears as a London suburb, and has ...