Naims.co.uk www.naims.co.uk Reviews

hem852's review has yet to be rated - Be the first!
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Good Points: Tech support is from a human in the uk and usually answered in a polite, helpful and prompt manner

Bad Points: I thought the time taken to fix fault was excessive. Billing is handled by another company Enta and all was well until I left Naims after waiting over a month for a fault to be fixed. Then Enta billed me incorrectly, could not correct the error and asked me to pay more than was due and claim it back. This is ongoing and I feel that Enta really let Naims down in a big way.

General comments: I was with Naims for about a year and the service was generally very good even if the price is a little high compared to many of the other services available now (I now get phone and Internet for £2 more than I used to pay Naims for just Internet).I had a major problem getting a fault fixed with the service which took so long to get resolved that I eventually migrated away to a new provider who had the same fault fixed within 2 days of migration. Why Naims couldn't do the same I do not know. I feel they let themselves down badly and lost a long time customer which they are unlikely to ever get back.What really lets Naims down in my opinion is their billing company Enta. My final invoice was issued for twice the amount due and when I requested they correct this they refused, asking I pay the inflated invoice and apply for a credit later. I said I would not do this but would happily pay the correct amount due, they would not accept this and arranged for my service to be disconnected early. This seems to be ongoing and I'm guessing will be for some time as there is an ongoing dispute over what should be paid for.I found it was really confusing who I was dealing with when I had an account with Naims. I never really knew whether my account was with Enta, Naims or some other third party. Most of the time I didn't even know who or what company to contact and getting problems with billing resolved proved very frustrating for me. When dealing with the billing people at Enta (who seem to do the all of Naims billing) I found they seemed to be avoiding actually answering the questions I may have put to them. I feel that Naims could be such a good service but over a month to fix any fault is not acceptable under any circumstances and the actions of their billing company Enta really lets them down. Because of this I would advise to friends, family and my customers to look at all alternatives before considering Naims.

rita bent's review has yet to be rated - Be the first!
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I have been with 'naims' for just over a year now. The odd times I have contacted them direct, I have had an e-mail back from them straight away.I telephoned my supplier entanet (got through naims) regarding a problem I had with the internet and the same day I had contact fron naims to see if it was all sorted.Well worth the 10/10.

Baggy05's review has yet to be rated - Be the first!
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After a horrendous time with talk talk, Naims made my computer use worthwhile again! They ironed out my problems related to computer ignorance without making me feel a numpty. Can't praise these folks highly enough, they should set up a sister company educating others in customer service.

MrsKB's review has yet to be rated - Be the first!
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I would be happy to recommend Naims to anyone, hence this review.
So straight forward pricing ,no broken promises , U.K. based support.,quick response to email.
Enquiries, knowledgeable staff.

naggis's review has yet to be rated - Be the first!
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Naims is a great service particularly when you consider the price. Where can you get such service at this monthly cost? I would recommend to anyone - unless you are the original Grumpy Old Man!

magisa's review has yet to be rated - Be the first!
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I pay £47 for the conection I pay the modem and I look all the web site nowhere say about 12 months contract only with small letters when you are in the buying process. I don't like Naims they use small letters for the 12 months contract. I went with them because I don't like contract but I find out that I have 12 months contract afterwards. I can download 2 gig every month and after they charge me £2 per gig!

jedward's review has yet to be rated - Be the first!
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I have been with this Naims.co.uk for several years, starting with an Unmetered dial up account and now I have moved to their Home 512kbs Broadband package. Despite the activation fee I decided to stay with Naims.co.uk as all aspects of the service I enjoyed with the unmetered dial up account. i.e. good customer service, trouble free Internet access, value for money and a month to month contract, has continued with their broadband packages.