ON 18/11/19 I BROKE DOWN ON THE REMOTE HORSESHOE PASS NEAR LLANGOLLEN AT 11AM I CALLED OUT SAGA BREAKDOWN AT 11 21AM.I WAS TOLD THEY WOULD BE WITH ME IN ONE AND A HALF HOURS WHICH I THOUGHT WAS RATHER A LONG TIME. HOWEVER I RANG THEM AGAIN AT 1.10 PM AND AGAIN AT 1.59 PM.IN THE MEAN TIME MY WIFE HAD TO WALK HALF A MILE TO THE PONDEROSA CAFE FOR A TOILET REQUEST AND TOOK A FALL ON THE WAY.WE HAD TO PHONE A TAXI TO TAKE HER HOME.THE RAC BREAKDOWN SERVICE FINALLY ARRIVED AT 2.45 PM .THIS SERVICE JUST ISN'T GOOD ENOUGH FOR OAP'S STRANDED IN REMOTE LOCATIONS.

Broke down on a busy dual carriageway with no hard shoulder and reported that it was a very dangerous location. Saga called back after 20 minutes to say it would be another hour and a half before they would get to me (although the local recovery service depot was only two miles away). I had to get the police to help and had two police cars controlling traffic while they organised a recovery for me which took about ten minutes to arrive. This was dangerous situation and the service on this occasion was a disgrace.

this company is like disneys clubhouse full of cartoon Characters broke down yesterday 25/09/2015 phoned them told them were i broke down had a 2 year old child with me lucky i had here pram and cover in the boot 20: 01 the fool on the phone siad to be exact 21:10 idiot allsiad what time they would be with me waited till 21:35 child was crying had to leave my car there and call a taxi to get home.the rating i left is to good for these idiots if they can dump you there with a child what else are they capable of doing just have a think on that people oh they siad they did turn up after they phoned my house 21:45 they could have siad anything as i was not there to see

broke down in france finaly got going after 2 days just spent a week and a half trying to get claim department no. from saga eventualy had to go to insurance ombusman to get correct phone no. phone gave all my details told me they would phone me back still waiting usless company

I'm actually an AA member, it's my parents that are with Saga, but this is my experience of Saga when I was out with them last night.

We broke down after 23:00 last night in a rather bad area. Due to the nature of the breakdown we needed a recovery truck only to be told it could (not would) take up to 3 hours. No updates from Saga at all until we called after 2 hours. The best part is the guy that picked us up (just within the 3 hours) informed us that he didn't even get the job until after the time Saga told us he was due with us.

It was not icy last night so that is not an excuse.

My own experience of my numerous other breakdown callouts with both the AA and previously the RAC has been much better and a much faster response.

I phoned and explained my car problem to a nice polite lady on the phone at Saga who told me someone would be there in just over 1 hour. At the end of that hour I had a phone call to tell me that the AA had handed my call to another firm who would be coming in 15 minutes. I then had a text message after 15 minutes telling me someone would be there in another 30 minutes! The chap who turned up was not a mechanic. He couldn't attempt to fix the problem but put my car on the truck and drove it to my regular garage. The previous breakdown cover I've had in the past always sent a mechanic. This is ludicrous.
I would have liked to know that 1. The correct story of what is wrong with the car gets to the other end of the chain and 2. sending a mechanic would be more helpful.

I am a Member of Saga who currently use the AA for Breakdown Recovery. This is my 1st year with them - Not impressed. Although attendance was very rapid,the Patrolman failed to issue an attendance report - Non Compliance. He recommended a local Garage which I later discovered charged double the cost of other Garages - Snapped wire to the alternator on a basic Ford Ka. Total cost £92.00!! When I complained to Saga they advised that I must take it up with the AA even though my Insurance policy is with Saga. Will definately not be renewing either my Car Insurance or Breakdown Cover with Saga. I was with Churchill and the Rac years and they were extremely professional.