Saga Breakdown Cover Reviews

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1.7 stars
Average rating for this product is: 1.7 out of 5

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Average Ratings for Saga Breakdown Cover

  • Speed of response2.9 stars
  • Customer service1.4 stars
  • Value for Money2.8 stars
  • Reviewer Ratings2 stars
  • Overall Rating1.7 stars

5 Reviews For Saga Breakdown Cover

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


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    I phoned and explained my car problem to a nice polite lady on the phone at Saga who told me someone would be there in just over 1 hour. At the end of that hour I had a phone call to tell me that the AA had handed my call to another firm who would be coming in 15 minutes. I then had a text message after 15 minutes telling me someone would be there in another 30 minutes! The chap who turned up was not a mechanic. He couldn't attempt to fix the problem but put my car on the truck and drove it to my regular garage. The previous breakdown cover I've had in the past always sent a mechanic. This is ludicrous.
    I would have liked to know that 1. The correct story of what is wrong with the car gets to the other end of the chain and 2. sending a mechanic would be more helpful.

  • Guest 15th Jul 2009

    Reviewer rating: 1 stars


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    I am a Member of Saga who currently use the AA for Breakdown Recovery. This is my 1st year with them - Not impressed. Although attendance was very rapid,the Patrolman failed to issue an attendance report - Non Compliance. He recommended a local Garage which I later discovered charged double the cost of other Garages - Snapped wire to the alternator on a basic Ford Ka. Total cost £92.00!! When I complained to Saga they advised that I must take it up with the AA even though my Insurance poli ...

  • Guest 30th Dec 2008

    Reviewer rating: 4 stars


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    Arrived within 30mins. Punctured wheel changed quickly.
    Delighted with overall response to my call, even though tesco has been on that site for approx 10 years.

  • BigK1 30th May 2008

    Reviewer rating: 2 stars


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    Are you aware that at renewal this year you will be serviced by the awful AA patrols? Are you aware that at this years renewal your premium will be the same but not next year? I have just been invited to renew at £118 for personal cover any car at the top service level but told that next year it will be £269.60.

  • ham222 Rank: Lance Corporal 6th May 2005

    Reviewer rating: 2 stars


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    I have waited over an hour twice for roadside assistance while I've been using Saga Comprehensive Plus Breakdown Cover; the worse case being a puncture on the M4 - I told the operator I was a female driving alone - but it took an hour and a quarter for anyone to turn up - and despite writing to Saga Customer Services, not a single word came my way. Definitely would not renew policy with them on principle! They are about £20 cheaper than most for the all singing, all dancing home start, r ...