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| Reliability | 4.4/10   |
|---|---|
| Content | 3.7/10 |
| Customer Service | 3.1/10 |
| Speed Consistency | 4.3/10 |
| Value for Money | 3.3/10 |
| Reviewer Rating | 3.4/10 |
| Overall Rating | 3.2/10 |
Full review by
Guest.
on 2nd Sep 2008
User Rating : 1
Respect :
0
Good Points: One single bill
General comments: After 2 1/2 yrs my step father is cancelling and moving to another broadband provider.
Constant disconnects and had 3 instances of no broadband for 2 weeks at a time with NO communication in response to calls or emails it seems therefore we no longer recommend the Utility Warehouse Discount Club, not as competitive on price as they were.
Guest.'s review and ratings | 58 words
Review by
oweyes
on 7th Jul 2008
User Rating : 10
Respect :
0
The Utility Warehouse Discount Club is the only company that is lse listed for 10-years+ and guarantees savings over the majority of your utility bills. with no advertising, no sales people and no telesales - where do you think the savings go - into the customers of course - this company bucks the trend of you don't get nowt for nowt - you do with utilities warehouse!
oweyes's full review | 133 words
Review by
haydnp402
on 24th Jun 2008
User Rating : 1
Respect :
0
I have been experiencing variable (mostly poor) broadband speeds for a couple of months and decided to measure the performance (it's supposed to be 2Mbps). We are only a few hundred yards from the exchange and to ensure I wasn't locked on a poor connection I rebooted the router between tests. Results were as follows:
24/06/08 21.22 - 50Kbps download, 193Kbps upload
Rebooted router
24/06/08 21.31 - 80Kbps download, 196Kbps upload
Rebooted router
24/06/08 21.38 - Download was so slow the test too ...
haydnp402's full review | 141 words
Review by
MartinFowler
on 13th Mar 2008
User Rating : 0
Respect :
0
It not worth trying to save a few pounds a month switching to The Utility Warehouse Discount Club in my experience, firstly you wont be saving anything, in fact it works out a whole load more.
They have a billing system whereby on paper they add all your bills into one bill, you pay a set amount which looks like you're getting a good deal. But as far as I am concerned I was not trust me I am a computer analyst and I study patterns, numbers and code for a living, I am not going to bore you with ...
MartinFowler 's full review | 185 words
Review by
ph1lb
on 7th Mar 2008
User Rating : 0
Respect :
0
Because uwclub's pricing had become so uncompetitive (twice the price of alternatives, and with a slower broadband speed) in my opinion, I chose to close my uwclub account and move to Talk Talk. To do this, I needed a Migration Authorisation Code (MAC) from uwclub - and they were obstructive for more than a week, stooping so low as to provide me with two false MAC numbers which would not work when I tried to set-up my Talk Talk account as far as I am concerned. I also personally feel mislead abo ...
ph1lb's full review | 116 words
Review by
Guest.
on 19th Feb 2008
User Rating : 1
Respect :
0
I have been with the utility warehouse for years as I havent been able to get out of the contract they have not yet told me when the term ends and normally give me the wrong fate and information on how to find the contract!
Don't recommend because they are not cheap in my opinion.
Guest.'s full review | 58 words
Review by
sickonit
on 20th Jan 2008
User Rating : 3
Respect :
0
Utility Warehouse was sold to me on the basis of it being less money per month than any other provider. But if you frequently can't get internet access or sometimes can't retrieve emails, what's the point of paying less? The help desk and tech support are a joke. When I phoned them to cancel my internet and phone, I asked for the MAC code. The assistant said I didn't need one as I was on a LLU exchange. I said that O2 needed a MAC code to transfer the service across - he was adamant that I didn' ...
sickonit's full review | 225 words
Review by
Guest.
on 29th Dec 2007
User Rating : 8
Respect :
0
Overall I have had a very good service so far.
Guest.'s full review | 51 words
Review by
sirlollypop
on 28th Oct 2007
User Rating : 8
Respect :
0
I was introduced to this company by one of there many representatives who, in effect, guided me through any of the problems i raised on a one to one basis; this i found to be invaluable and felt that it gave me a sense of satisfaction as i had the very same person who signed me up would get in touch with CS on my behalf and champion my cause. This took a great weight of my shoulders and left me feeling like i really was getting great value for my money and cost effective services too. i continue ...
sirlollypop's full review | 197 words
Review by
jrmgolem
on 24th Sep 2007
User Rating : 1
Respect :
0
They have kept me waiting on several occasions when I needed to make changes to my account or to cancell services. When you are calling a 0871 number this can be expensive.
jrmgolem's full review | 39 words
Review by
Nevermind
on 27th May 2007
User Rating : 1
Respect :
0
The connection kept dropping and refusing to re-connect. The only way to contact them about broadband problems is through a 75p-a-minute helpline. Whenever I got locked out of the exchange (which was happening about once a month), I had to spend about £10 on this helpline, being run through the same 'what's your setup-do this-do that-do the other-try restarting-try something else-OK, if it's not our fault it will cost you' routine.
They gave me MAC code and promptly cut me off, leaving ...
Nevermind's full review | 119 words
Review by
hils60
on 19th Apr 2007
User Rating : 1
Respect :
+1
DON'T GO THERE EVEN IF IT IS CHEAP They depend on other companies, such as opal and mistral to operate and therefore do not have control over their own operation.
hils60's full review | 156 words
Review by
Potlatchsteve
on 30th Jan 2006
User Rating : 9
Respect :
0
The main benefit I have found with The Utility Warehouse Discount Club is the ability to talk to, or meet face to face with my local representative when anything is unclear, or if I find the customer service telephone support has left me not quite sorted. My local guy is great, and he is very knowledgeable and helpful.
Potlatchsteve's full review | 95 words
Review by
rod1961
on 22nd Sep 2005
User Rating : 1
Respect :
+1
For all those reviewers who claim they are getting "unlimited" broadband from The Utility Warehouse, think again. I was with them for a month, "unlimited", and they cancelled my contract for contravening their "fair-use" policy. No alternatives given, just, "Goodbye!".
So, I cancelled my home phone, gas and electric supplied by them, as you would, but since then, have been getting bills for these services every month for 3 months, in spite of signing up with alternative suppliers.
I cann ...
rod1961's full review | 153 words
Review by
Nathan B
on 17th Jul 2005
User Rating : 2
Respect :
+1
When I first signed up to UWclub I had problem with disconnections, after 3-4 weeks I was told that they had a new company providing broadband for them, they was called Mistral. Ever since, I have had nothing but problems with their email system. I am always getting errors, sometimes it will not let me log in and even when I am logged in, I still get error messages like, server cannot be found. Also there anti-spam is rubbish, They actually lost an important email of mine, because the link to re ...
Nathan B's full review | 180 words | 2 comments added.
Review by
wildthing
on 18th Jun 2005
User Rating : 1
Respect :
+1
The Utility Warehouse Discount Club (www.paycheapbills.co.uk) is the worst ISP I have come across. The price you see on the signing-up page is not the price you pay. You will pay about another £4 a month and not find out until it is to late. You lose your connection and not get back on line. This broadband connection is slower than dial-up at times and is so slow you have to come offline. They have also taken money out of my bank account they are not entitled to.
wildthing's full review | 93 words
Review by
elscampo
on 4th May 2005
User Rating : 9
Respect :
0
Check out The Utility Warehouse Discount Club (www.paycheapbills.co.uk) for their latest deal - 1mb deal unlimited for £19.95, also do 2mb for £24.95.
Free connection and modem.
elscampo's full review | 38 words
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