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| Customer Service | 2/10   |
|---|---|
| Value for Money | 3.3/10 |
| Reviewer Rating | 2.3/10 |
| Overall Rating | 2.1/10 |
Full review by
Spike27
on 29th Aug 2008
User Rating : 0
Respect :
0
Good Points: None.
Bad Points: Very, very, very slow at sending documents out that you need - I am still waiting for mine!
General comments: I am waiting to tax my car which runs out in 2 days and can't do it without a cover note to say they've renewed my insurance. They said it would arrive Tuesday - it didn't. Then Wednesday - it didn't. So I called again, they said they'd posted it first class but I never got it. They said they'd email me it as well so I could at least tax my car, but I waited 24 hours and no email. I've called them today and they're promising the email before 8pm tonight - so it will have taken them 48 hours (if I get it) to email me an urgent document. What is going on with these people?
Spike27's review and ratings | 135 words
Review by
Guest.
on 29th Jun 2008
User Rating : 10
Respect :
0
I found this insurance company rather helpful and explained a lot to me that I didnt quite understand. I am glad to have come across this 1st Quote Insurance. I feel my standards were met and I would recommend to anyone.
Brilliant! Superb. Definitely recommend.
Guest.'s full review | 47 words
Review by
Guest.
on 22nd May 2008
User Rating : 4
Respect :
0
Can't believe other people have had problems with 1stquote.co.uk documents, thought it was just me. Had to reply because couldn't believe how widespread this seems to be. Didn't receive the correct documents for over a year, Have informed them of my new address 5 times. Then when i did get them my premium had doubled! Phoned them and after 20 mins of my lunch break, they answered and said someone had made a 3000 pound claim against me, all without my knowledge as i received no paperwork. Is this ...
Guest.'s full review | 96 words
Review by
Guest.
on 16th May 2008
User Rating : 0
Respect :
0
I took out a motorcycle insurance policy with them purely because they were the cheapest for me (first motorcycle, 0 NCB).
I was desperate to get out on my bike as I had paid the insurance in full and was ready to go! I waited and waited for the insurance cover note to come through the post but to no avail. After a few days I phoned them and their rep said that they had posted it 1st class 3 days prior, but they would send out another one 1st class immediately.
A week later still no cover note ...
Guest.'s full review | 426 words
Review by
Bob K
on 29th Aug 2007
User Rating : 0
Respect :
0
Currently trying to call them, been on the phone now for over 50 minutes getting told I am in a queue and will be dealt with shortly. After 55 mins got dealt with within 2 mins when asked if I could speak to the complains department they informed me to contact head office. I will have to write not phone.
Due to the what I call excessive period of time I would not recommend 1stquote Car Insurance and will go elsewhere when renewal comes around.
Bob K's full review | 104 words
Review by
fionamaccoll
on 4th Jul 2006
User Rating : 0
Respect :
0
I quickly realised that generally, 1st Quote car insurance have an appalling level of customer service. My policy documents eventually arrived with several basic errors. For example, my job title was incorrect, and the value of my car was incorrect (ie. not what I entered when obtaining the quotation). On trying to rectify these problems on two separate occasions, I received not a single acknowledgement to any of my e-mails.
In my experience they are not a great company to deal with. Alth ...
fionamaccoll's full review | 138 words | 2 comments added.
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