I was flying back at night on Monday 2/22/16 from Vegas to St. Louis. The plane was very full and looked to be over booked no room to stretch out at all. We were packed in the plane like sardines. We drove around to the correct runway for literally 10 minutes it felt like we were going to drive the plane back to St. Louis. Finally we take off. It was a smooth take off but 5 minutes after we are in the sky the plane feels like it's falling for a least 10 maybe 15 seconds. As I'm sure anyone can relate when you r on a plane 15 seconds feels like a very long time. What upset me was the pilot never came on and said sorry about that looks like we hit a ruff patch of turbulence he said nothing. That's the first time I've every felt like the plane was falling from the sky everyone around me and myself included yelled out. It was very scary. I've flown quite a few times and I can honestly say that was the most frightening thing that's ever happened and the pilot was completely silent. The pilot should always keep the people on board informed and explain why things happen. He could have apologized and told we he was sorry about several seconds of complete and utter terror. It ruined the rest of the 3 hour flight. I couldn't wait to get off that plane.

The problem w this airlines is that after you have purchased the tickets there are at least $200 to 300 additional charges. At that point they have you. The flight has the bare basics. No wifi. No pre tsa. I will never fly frontier again.

I purchased a book to read on this 4-hour trip, but could not read it going or coming because on both trips the overhead light above my seat did not work. On the trip home, I opted to watch their TV channels since I could not read, but the monitors on my row did not work either. Leads me to believe Frontier does not service and maintain these planes on a consistent basis. Be sure to select your own seat prior to boarding if you choose to Fly Frontier Airlines. I was "randomly" given a seat in front of the exit row at the ticket counter when I checked in. The seats directly in front of the exit row will not decline backwards, so on a late night 4-hour flight, I had to sleep in an upright position. It was very uncomfortable and made my back hurt the entire 4 hour plane ride. You can ask for a cup of Frontier's very fine water on ice and they will give it to you at no additional charge. Anything else, you will have to pay extra for. After the flight was over, I had to wait a good hour for my bags (which I paid extra to check) come down the baggage ramp. An hour! I'm not convinced I got my money's worth from Frontier Airlines.

Recently booked several one way flights. I paid for a late flight. Then found out I could make the earlier flight. I checked on line to see if there were still seats available. There were. When I showed up at the airport the first lady I encountered said frontier does not allow stand-by riders. Then I heard them cl for stand by fliers!! Then a lady in front of me crutch her daughter showed up for the flight and they told her they only had one seat left on the flight. I asked if I could take the one seat and she said she had given it to another man! Meanwhile the flight boarded and left and they never called for the "so called" other stand by person she said she was saving it for. These people are uneducated and poorly trained on top of that. I used to love frontier but will always try to book another airline first!

I used to enjoy flying Frontier but now with their new policy of charging for every little ting such as carry on baggage and water. How cheap will they get do they now plan to charge you for the air you breath! At this point I feel that the consumers should boycott, Frontier for several months, this way they may wake up and put aside the corporate GREED.they keep ripping off people with their nickle and dime policies.They make it very difficult for senior citizens to travel to see their family. so wake people and don't fly this airline!!!!!!!!!!

Because of weather in Denver, we were delayed leaving, which I realize is not within the airlines control. Then, we were delayed in the air and had to divert to Wyoming - again, outside their control. However, we had boarded the plane at 4:30 pm, most of us having eaten lunch around noon or 1pm. We did not get off the plane until 10:30 pm and the only refreshment they gave us was water. Many people on the plane were VERY hungry, and they admittedly had food on the plane but would not give us any (even the granola bars that they had "for these types of situations"). That extremely low level of hospitality has persuaded me to avoid flying Frontier Airlines again if at all possible.