Frontier Airlines Reviews

Click here if this is your business
★★☆☆☆
2.3 / 5
37
38% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Frontier Airlines - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Horrible ”

Written on: 02/03/2015 by Amiyaq1949 (1 review written)

First and last.... They do not have any kind of consideration for The customers' time .. ; its like not big deal for them to say that Your flight got delayed for two hours .. Both ways...they would not even offer you anything to compensate their poor service and lack of resources...."just water" ....customer service?? Nobody answers... One of the worst experiences in my whole traveling experience . Its better to pay a little bit more.., than get this type of service.. Save yourself all the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Complete Chaos”

Written on: 19/02/2015 by KingstonDavis (1 review written)

Worst airline experience I've ever had. I will never fly with Frontier again. I have flown with American, United, Continental, Delta, Spirit, AirTran. You name it and I've flown with them. Frontier is the minor league of airlines. They are a farm team for the majors. Unfortunately most of their talent will never be good enough to be called up. My one and only experience with Frontier started with check in. Multiple passenger lines for check in and checking bags, none of which were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“FONTIER AIRLINES WORST AIRLINE EVER!!!”

Written on: 17/02/2015 by johnginkc (1 review written)

after arriving at the airport 55 minutes early (625am) we were told the flight time had changed by 10 minutes and we would not be allowed to board. additionally we could not get another flight for 2 days and even though it was 35 minutes til takeoff no way were we getting on board. the counter person then wrote an 800# on a piece of trash and ran away.. he didn't walk or hurry he sprinted. we were left with no answers and no help. the 800# was not a functioning number. we called another airline… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“One of best flights ever”

Written on: 22/01/2015 by 498Wilson (1 review written)

Left Trenton/Mercer NJ airport on time for St Augustine FL - no nonsense - even departed early because plane loaded from front and back with ease - quiet, efficient, polite, and smooth… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“horrible rude incompetent”

Written on: 07/01/2015 by Arianna250 (1 review written)

I will never fly this airline again. I had a round trip flight from Miami to Philadelphia. When we went to check in we were told that our flight was delayed for three hours till eleven pm , but that we had to be through security by nine thirty. Went through security with no problems and sat out the wait. Shortly before boarding began at eleven fifteen I found out why our flight was delayed apparently the airline did not have priority to land. Boarded with no problems. Their was a unaccompanied… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“couldn't get beyond the reservation process”

Written on: 19/11/2014 by bstaff (1 review written)

I booked tickets for my family, one of them with frequent flyer miles. Spent 3 hours on phone (mostly on hold). Got my reservation numbers and thought it was a done deal. One month later, I get a phone call informing me that I can't use my miles because I need 40,000 miles and only had 39,999 in my account at time of reservation. If I didn't have enough miles to begin with, HOW did the reservation go through? NICE customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Pleasantly surprised”

Written on: 09/11/2014 by Fraser112 (1 review written)

I was very hesitant to book with Frontier after reading all of the bad reviews. Well to be honest - they are just like any other airline we have flown on. After paying only $104 for a round trip ticket plus an additional $15 to check a bag each way you can't go wrong. The staff was very friendly and helpful with all aspects of our flight. As for people complaining about the leg room - we had plenty of room. I will definitely fly with Frontier again!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“wouldn't recommend to my worst enemy”

Written on: 06/11/2014 by Sherwoodyn208 (1 review written)

TERRIBLE! Bring cash to bribe the workers. Seriously. They asked for $70 cash and this was in addition to over $200 in fees just so I could wind up with the original flight I had booked anyway. They're insane, terrible, lazy, have bad attitudes, would rather smoke than help a customer, and will go out of their way to screw you over for more cash--when it's in their power to EASILY be decent human beings and help you out with the ticket you already drastically overpaid for. Oh---and google… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible!”

Written on: 04/11/2014 by 456Gorman (1 review written)

First time using Frontier and LAST ! Three hours late, waited on plane for hour before pilots came on!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible service!!!”

Written on: 25/08/2014 by Schofield311 (1 review written)

The customer service here is terrible. I arrived early to my gate and asked for my seat number and the attendant couldn't provide me with one. I then continued to tell her I am a service member let alone a pregnant one and asked if it was possible for me to get an aisle seat. The response I got was a very short , " oh the seats are usually auto generated". So you mean to tell me I paid over 500$ for a flight and I don't even have a seat all the while other passengers are boarding the plane?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Customer service lies!!!”

Written on: 26/06/2014 by Frontierblows (1 review written)

Recently booked several one way flights. I paid for a late flight. Then found out I could make the earlier flight. I checked on line to see if there were still seats available. There were. When I showed up at the airport the first lady I encountered said frontier does not allow stand-by riders. Then I heard them cl for stand by fliers!! Then a lady in front of me crutch her daughter showed up for the flight and they told her they only had one seat left on the flight. I asked if I could take… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor customer service”

Written on: 18/06/2014 by Jenny51213 (1 review written)

Called customer service and was on hold for 52 minutes to confirm my flight and to verify the luggage fees. Representative said that if you enroll on their early return program the checked in luggage will only be $15.00 but when I checked in online it was $20 so I called customer service again and waited for 30 minutes. Finally somebody answered and she said that she can't figure out what was wrong so she transfer me to supervisor and again I was on hold for another 45 minutes and finally the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“I used to enjoy flying Frontier but now with their...”

Written on: 22/05/2014 by xvBlack1949 (1 review written)

I used to enjoy flying Frontier but now with their new policy of charging for every little ting such as carry on baggage and water. How cheap will they get do they now plan to charge you for the air you breath! At this point I feel that the consumers should boycott, Frontier for several months, this way they may wake up and put aside the corporate GREED.they keep ripping off people with their nickle and dime policies.They make it very difficult for senior citizens to travel to see their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We were nickel & dimes by hidden fees”

Written on: 16/05/2014 by 343Crawford (1 review written)

Our round trip flight from Chicago to Denver was very costly. Originally their fares appeared less than Southwest...however this soon changed. First we were charged extra $80. For seats together. My elderly Mother, sister & myself.. We were charged another $25. Per checked bags which we did. Also were told all stored overhead bags had to be a specific size limit....this was not enforced...passengers were jamming in huge bags & moving others luggage etc. flight attendants very curt...not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“their employee`s don`t know what they are doing !!!”

Written on: 01/05/2014 by Pruittic491 (1 review written)

the employee`s that checked us in were the baggage crew with their yellow vest on. the other airlines wore suits and that was our warning that was confermed these people did not know what they were doing and did not know how to run their own computer system and did not know their own rules. i blame their incompantance on the management !!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never again ”

Written on: 25/04/2014 by ixVelez305 (1 review written)

Customer By Web Form (LaVonne Brainerd) - 04/11/2014 02:20 PM I don't care to look up our frequent flyer info because I had not flown frontier in a long time but we were getting a good rate and I see why. We left from omaha and after checking in, going thru security and getting to our gate we were told to wait in line to put our carry ons and personnal stuff in a slot to see if we would be charged. Very rude, same thing happened changing plans in Denver, then leaving Las Vegas and 6:30am we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I think I will just drive in future!”

Written on: 22/04/2014 by elisabete77 (1 review written)

Customer service in airlines is becoming worse and worse. It's very sad. Frontier is the worse airline I have ever used in the USA. My flight schedule was changed three times within the space of 4 days before I was due to depart for a convention. It caused me great stress. On the return flight, I arrived at the gate just 3 or 4 minutes late after having to go through customs, and the flight had departed, and they made me pay $100 to get on the next one. Every other airline I have flown with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Frontier airlines is the worst nightmare”

Written on: 21/12/2013

I have travel in almost every single airline but recently i had the worst experience with Frontier, I missed my flight, I couldnt find no one at the counter, I spend one hour and a half in the phone in order to get an agent to reschedule my flight, when finally i got someone to answer this person was so rude, all she keep on repeating over and over is that I have to pay $100 in order to rebook my flight, then at the counter I was told that I have to pay for every bag even the carry on bag… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good Flights for Great Prices ”

Written on: 17/10/2013 by emilee5 (2 reviews written)

I booked a trip thru a 3rd party and after i did i read reviews on Frontier Airline and was a little worried about what a lot of people had to say so as the dates to go got closer my worring got worse and as it truns out it was for nothing.I was greeted by the attendents as i boarded it was not as crapmed as some airlines ive flown were your elbows bumb every seat walking down the middle. The flights both ways were great hardly any turblence either way.The attendents were very nice and all my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Low Hospitality”

Written on: 06/08/2013

Because of weather in Denver, we were delayed leaving, which I realize is not within the airlines control. Then, we were delayed in the air and had to divert to Wyoming - again, outside their control. However, we had boarded the plane at 4:30 pm, most of us having eaten lunch around noon or 1pm. We did not get off the plane until 10:30 pm and the only refreshment they gave us was water. Many people on the plane were VERY hungry, and they admittedly had food on the plane but would not give us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview