Frontier Airlines Reviews

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★★★☆☆
2.5 / 5
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Latest Reviews

★★☆☆☆

“Customer service lies!!!”

Written on: 26/06/2014 by Frontierblows (1 review written)

Recently booked several one way flights. I paid for a late flight. Then found out I could make the earlier flight. I checked on line to see if there were still seats available. There were. When I showed up at the airport the first lady I encountered said frontier does not allow stand-by riders. Then I heard them cl for stand by fliers!! Then a lady in front of me crutch her daughter showed up for the flight and they told her they only had one seat left on the flight. I asked if I could take… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 18/06/2014 by Jenny51213 (1 review written)

Called customer service and was on hold for 52 minutes to confirm my flight and to verify the luggage fees. Representative said that if you enroll on their early return program the checked in luggage will only be $15.00 but when I checked in online it was $20 so I called customer service again and waited for 30 minutes. Finally somebody answered and she said that she can't figure out what was wrong so she transfer me to supervisor and again I was on hold for another 45 minutes and finally the… Read Full Review

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★★☆☆☆

“I used to enjoy flying Frontier but now with their...”

Written on: 22/05/2014 by xvBlack1949 (1 review written)

I used to enjoy flying Frontier but now with their new policy of charging for every little ting such as carry on baggage and water. How cheap will they get do they now plan to charge you for the air you breath! At this point I feel that the consumers should boycott, Frontier for several months, this way they may wake up and put aside the corporate GREED.they keep ripping off people with their nickle and dime policies.They make it very difficult for senior citizens to travel to see their… Read Full Review

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★☆☆☆☆

“We were nickel & dimes by hidden fees”

Written on: 16/05/2014 by 343Crawford (1 review written)

Our round trip flight from Chicago to Denver was very costly. Originally their fares appeared less than Southwest...however this soon changed. First we were charged extra $80. For seats together. My elderly Mother, sister & myself.. We were charged another $25. Per checked bags which we did. Also were told all stored overhead bags had to be a specific size limit....this was not enforced...passengers were jamming in huge bags & moving others luggage etc. flight attendants very curt...not… Read Full Review

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★☆☆☆☆

“their employee`s don`t know what they are doing !!!”

Written on: 01/05/2014 by Pruittic491 (1 review written)

the employee`s that checked us in were the baggage crew with their yellow vest on. the other airlines wore suits and that was our warning that was confermed these people did not know what they were doing and did not know how to run their own computer system and did not know their own rules. i blame their incompantance on the management !!!… Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 25/04/2014 by ixVelez305 (1 review written)

Customer By Web Form (LaVonne Brainerd) - 04/11/2014 02:20 PM I don't care to look up our frequent flyer info because I had not flown frontier in a long time but we were getting a good rate and I see why. We left from omaha and after checking in, going thru security and getting to our gate we were told to wait in line to put our carry ons and personnal stuff in a slot to see if we would be charged. Very rude, same thing happened changing plans in Denver, then leaving Las Vegas and 6:30am we… Read Full Review

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★☆☆☆☆

“I think I will just drive in future!”

Written on: 22/04/2014 by elisabete77 (1 review written)

Customer service in airlines is becoming worse and worse. It's very sad. Frontier is the worse airline I have ever used in the USA. My flight schedule was changed three times within the space of 4 days before I was due to depart for a convention. It caused me great stress. On the return flight, I arrived at the gate just 3 or 4 minutes late after having to go through customs, and the flight had departed, and they made me pay $100 to get on the next one. Every other airline I have flown with… Read Full Review

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★☆☆☆☆

“Frontier airlines is the worst nightmare”

Written on: 21/12/2013

I have travel in almost every single airline but recently i had the worst experience with Frontier, I missed my flight, I couldnt find no one at the counter, I spend one hour and a half in the phone in order to get an agent to reschedule my flight, when finally i got someone to answer this person was so rude, all she keep on repeating over and over is that I have to pay $100 in order to rebook my flight, then at the counter I was told that I have to pay for every bag even the carry on bag… Read Full Review

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★★★★☆

“Good Flights for Great Prices ”

Written on: 17/10/2013 by emilee5 (2 reviews written)

I booked a trip thru a 3rd party and after i did i read reviews on Frontier Airline and was a little worried about what a lot of people had to say so as the dates to go got closer my worring got worse and as it truns out it was for nothing.I was greeted by the attendents as i boarded it was not as crapmed as some airlines ive flown were your elbows bumb every seat walking down the middle. The flights both ways were great hardly any turblence either way.The attendents were very nice and all my… Read Full Review

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★★☆☆☆

“Low Hospitality”

Written on: 06/08/2013

Because of weather in Denver, we were delayed leaving, which I realize is not within the airlines control. Then, we were delayed in the air and had to divert to Wyoming - again, outside their control. However, we had boarded the plane at 4:30 pm, most of us having eaten lunch around noon or 1pm. We did not get off the plane until 10:30 pm and the only refreshment they gave us was water. Many people on the plane were VERY hungry, and they admittedly had food on the plane but would not give us… Read Full Review

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★★★★★

“Great service”

Written on: 09/04/2013 by AllieyKat (1 review written)

I was so hesitant to be flying again after a bad flight with another airline. However, I was pleasantly surprised.The staff at the counter were so friendly and looked like they were having fun at work. The flight was right on time. The loading procedure was so easy and organized. The flight attendant helped me with putting my bag in the over head bin. The seats were so comfortable. I loved having the option of paying for and watching my own tv, which I did twice! The attendants gave out… Read Full Review

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★★★☆☆

“Changing reservation is COSTLY!”

Written on: 01/04/2013 by LuraLeFevre (1 review written)

It costs MORE to change your reservations that to book another flight with another airlines. I had to change my return flight because of a death/funeral, so my return flight will be with another airline because a one-way ticket with them is less costly than to fly back next week with Frontier… Read Full Review

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★★★★★

“Best Airline ever!”

Written on: 10/10/2012

My husband and I were moving back to California from Missouri. The price was good for the two of us for one way. The staff on the plane were nice and always smiling it was a very nice trip. Having the Direct tv to watch was a very nice plus, the taking off and landing was smooth not hard landing like i exprinced on other airlines. The only thing i wasnt happy that for the two hour flight it still cost me $6 to watch the direct tv even though the booklet about the programing only said $4 it was… Read Full Review

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★☆☆☆☆

“The worst Customer Service Ever!!!!!”

Written on: 20/09/2011

I have never been so disrespected while paying my money for a service. I attempted to fly out of Nashville at 10:55am 9/15/11. When I arrived the agent told me that my flight times were changed and my traveling agency failed to relay that message so the next available flight would be at 3:00pm 9/15/11. Knowing that this was NOT FRONTIERS fault. I accepted the major financial inconvenience this misunderstanding caused. However when I returned back at 2:00pm to get on the 3:00pm flight the agent… Read Full Review

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★☆☆☆☆

“Only one star because that's the lowest possible. ...”

Written on: 15/03/2011

Only one star because that's the lowest possible. Flew New Orleans to Denver to San Francisco. At Denver, these idiots cancelled our reservations due to our connecting flight being late. Then the flight arrived in sufficient time for us to make the connection and we got to the gate, were hurried onto the plane only to see our assigned seats occupied. Even though there were many other empty seats, they told us because they had cancelled and rebooked us onto a later flight we were no longer… Read Full Review

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★★★★★

“Flew with Frontier twice--once to Colorado (my first...”

Written on: 22/11/2010 by alamosakid (2 reviews written)

Flew with Frontier twice--once to Colorado (my first time flying alone, when I was 15) in '07, and then from my college to Wisconsin in '09. Great service both times. I don't remember whether or not there was food or drinks, but I would remember any complaints that I had--so there certainly weren't any. Comfortable seats. Good customer service. Great price. Wouldn't hesitate to fly with them again… Read Full Review

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★☆☆☆☆

“I was very disappointed with Frontier airlines. I was...”

Written on: 06/07/2010

I was very disappointed with Frontier airlines. I was booked to travel with family members on June 22, 2010 on flight # 145 from Houston to Denver and flight # 268 from Denver to Orange County. However, the check in agent told my self and other family members that they have over booked the flight and they can place myself, child and other family members on a later flight which have seats available on Continental Airlines and have a straight flight to Orange County. We were told to go to… Read Full Review

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★☆☆☆☆

“The customer service I have received every time I have...”

Written on: 18/02/2010

The customer service I have received every time I have called Frontier has been terrible. It is not uncommon at all to wait 15 to 30 minutes on hold when you originally call and again while you are waiting for help. I found the website unhelpful, and the service un helpful. I have been charged for my ticket however no one can look it up, no one has any idea that I have purchased one, and It has been weeks of phone calls, and customer service reps that have no idea what I am talking about to… Read Full Review

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★★★★★

“I fly frequently out of Denver and Frontier is a great...”

Written on: 02/09/2008

I fly frequently out of Denver and Frontier is a great option due to this being their home/hub. While I think there has been a little slip in their customer service the overall impression of my travel with them is great. The planes are all new and each seat has a TV in the headrest in front of it (direct tv= $5.00 for the flight). They still serve a free non alc. drink but all the food cost between $3-7 depending on what you want. I actually found that the lunch box was pretty good and much… Read Full Review

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★★★★★

“So far I have flown Frontier all my life and have only...”

Written on: 27/06/2008

So far I have flown Frontier all my life and have only come across a few minor problems. Last year when we were leaving MSP for SFO there was an overbooking problem (only with 1 person though). But it was solved easily and we weren't even late to the Colorado airport to get on our next plane. Also when they offered pop and chips they only gave certain people refills and leftovers, though it didn't matter much to me it did seem slightly unfair. Those were the only problems I came across though… Read Full Review

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