| Flight on time? | 6.9/10   |
|---|---|
| Customer service | 6.3/10 |
| Comfort on flight | 7.6/10 |
| Quality of food | 4.8/10 |
| Value for Money | 7.4/10 |
| Reviewer Rating | 6.7/10 |
| Overall Rating | 6.1/10 |
Full review by
Guest.
on 2nd Sep 2008
User Rating : 9
Respect :
0
Good Points: Very nice planes, generally friendly staff, good fares if you are in their market.
Bad Points: Cut backs.
General comments: I fly frequently out of Denver and Frontier is a great option due to this being their home/hub. While I think there has been a little slip in their customer service the overall impression of my travel with them is great. The planes are all new and each seat has a TV in the headrest in front of it (direct tv= $5.00 for the flight). They still serve a free non alc. drink but all the food cost between $3-7 depending on what you want. I actually found that the lunch box was pretty good and much less expensive than anything I would have gotten at the airport. I think they are trying hard to compete at a tough time. I would (and do) continue to fly Frontier if I have a choice over any other domestic airline.
Guest.'s review and ratings | 154 words
Review by
Guest.
on 27th Jun 2008
User Rating : 9
Respect :
0
So far I have flown Frontier all my life and have only come across a few minor problems. Last year when we were leaving MSP for SFO there was an overbooking problem (only with 1 person though). But it was solved easily and we weren't even late to the Colorado airport to get on our next plane. Also when they offered pop and chips they only gave certain people refills and leftovers, though it didn't matter much to me it did seem slightly unfair. Those were the only problems I came across though. G ...
Guest.'s full review | 141 words
Review by
treed
on 1st May 2008
User Rating : 1
Respect :
0
I am a Summit member on Frontier, their highest status. I am starting to see a very poor customer service attitude and late flights. They are beginning to act like the benchmark for poor customer service in DIA, United. If they are going to begin acting like United, you might as well fly United, since they have a much larger route map.
treed's full review | 72 words
Review by
Guest.
on 12th Feb 2008
User Rating : 10
Respect :
0
Frontier Airlines was an excellent experience. Great service and new planes with standard individual screen. Excellent value for the price paid!
Guest.'s full review | 39 words
Review by
jaybotheho
on 26th Jan 2008
User Rating : 10
Respect :
0
I flew from Ft. Lauderdale to Denver in *May* and had no problems at all. I would go out of my way to travel with them over and over again.
jaybotheho's full review | 44 words
Review by
pixelm
on 17th Jun 2007
User Rating : 0
Respect :
0
We flew from SFO to Albuquerque today, the plane was late out of SFO because Frontier sold the same seats to different people. Ultimately they offered a voucher to someone to give up a seat. When we arrived in Denver to connect, they told us our connection would be held. We ran to the gate and they more or less closed the door in our face. The plane stayed on the ground for another 20 minutes with aircraft door open, my wife was on the plane but they wouldn't let us on.
Then, despite 3 ho ...
pixelm's full review | 225 words
Review by
darrell36
on 27th Mar 2006
User Rating : 1
Respect :
-1
My advice is don't fly on Frontier Airlines! I think you'll regret it in the longrun, I found the customer service to be poor and supervisors were unsatisfcatory! Call the 800 #, at least you'll get a little customer service...JUST A LITTLE!! Go with another carrier...sure you'll pay a little more but at least you'll travel with peace of mind.
darrell36's full review | 71 words
Review by
jasarejo
on 10th Aug 2005
User Rating : 10
Respect :
0
Frontier Airlines have great commercials. They also provide great service at great prices.
jasarejo's full review | 23 words
Review by
Voices 88
on 25th Apr 2005
User Rating : 10
Respect :
0
Frontier Airlines:
Check in was a breeze, and counter crew was nice in Seattle. Gate was about 200 steps from the ticket counter. I had preassigned seats, and did not have to fight for a window! I did not have to stand in a special line! Departed on time, and was beyond impressed with the Airbus 319. New airplane, very comfortable seats with special headrest, and good seat pitch. Flight crew very nice, and even the taxi to the runway was smooth. I noticed the personal TV screen in front of me. ...
Voices 88's full review | 592 words
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