Frontier Airlines Reviews

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  • Quality of food

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Latest Reviews

★★★★☆

“Great Flight!”

Written on: 22/07/2015 by auMaldonado312 (1 review written)

After reading the reviews on line, I was a bit hesitant in the beginning to book with frontier but since I wasn't going far I figured I would give them a try. When I arrived at the airport, check in went smooth, there was a $25 fee to check a bag(which was I was informed of when booking), the flight was delayed for an hour but still got us to our destination at the scheduled time. There were no issues once we were aboard the flight. I had a very pleasant experience. I have no complaints and… Read Full Review

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★★☆☆☆

“Flying Frontier Airlines Can Be Hazardous To Your Health”

Written on: 30/06/2015 by southernduke (1 review written)

I purchased a book to read on this 4-hour trip, but could not read it going or coming because on both trips the overhead light above my seat did not work. On the trip home, I opted to watch their TV channels since I could not read, but the monitors on my row did not work either. Leads me to believe Frontier does not service and maintain these planes on a consistent basis. Be sure to select your own seat prior to boarding if you choose to Fly Frontier Airlines. I was "randomly" given a seat in… Read Full Review

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★☆☆☆☆

“DO NOT FLY”

Written on: 17/06/2015 by danialexg (1 review written)

Horrible experience. I got to the airport an hour before my flight with no bags to check. All of the kiosks were down so I had to wait in line and by the time I got to the front of the line they had closed my flight four minutes prior - they close the flights 45 minutes before. They told me it was going to be 75$ to rebook on the flight the next day even though ALL OF THEIR KIOSKS WERE BROKEN! I had to fly on another airline to get home and now they are charging me 75$ for flight cancellation… Read Full Review

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★☆☆☆☆

“Horrible, Horrible, Horrible.”

Written on: 16/06/2015

This airline has got to be the worst to deal with. The ATL desk representative was so rude to both me and my Autistic 16 year old son. She acted like taking his luggage was just too much trouble for her and acted like my questions about him flying were beneath her to answer. Then, I was informed, that this airline does not allow a parent to accompany a minor over the age of 14 to the gate even though, it was expressed to this airline that my son was a special needs child at the time the… Read Full Review

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★☆☆☆☆

“how do you lose a bag that never left”

Written on: 16/06/2015 by McElroyih323 (1 review written)

Lets just say first I got a 3hr delay I was a little upset but I was like ok. Then 2hrs later they tell me our flight is cancelled the agents were very rude. Then I go to pick my bag up and its not there. DO NOT EVER FLY FRONTIER … Read Full Review

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★☆☆☆☆

“choose another airline”

Written on: 29/05/2015 by 80Greenwood (1 review written)

lost our luggage, and giving us the run around about where its at or when we will get it back. terrible customer service… Read Full Review

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★★★★★

“Frontier Air”

Written on: 22/05/2015 by jfb9 (1 review written)

I recently flew on Frontier Airlines. I had read numerous negative reviews, and was hesitant to fly with them.I fly frequently to visit my kids and usually take Delta or US Air ~ but Frontier was half the price, even with the add on fees. I paid $10 for an upgraded reclining seat and $25 to carry my roller bag with me. I also had a carry on that fit under the seat. I've never had as much leg room as on Frontier. There was space above my seat to store my bag. Coffee and water are free beverages… Read Full Review

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★★★★☆

“Great experience”

Written on: 21/05/2015 by Taniyahh237 (1 review written)

My family and I flew Frontier airlines from Chicago to Phoenix and had a fantastic experience! I was worried after reading so many negative reviews but I shouldn't have been. I did not encounter any rude employees or flight crew members. Yes, they charge you for food and $2 soft drinks (ice water is still free) and they charge for baggage, but who cares? It is still a great deal even after you add that. Just sign up for their free program called Discount Den and you will save $5 on your bags… Read Full Review

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★☆☆☆☆

“Horrible ”

Written on: 02/03/2015 by Amiyaq1949 (1 review written)

First and last.... They do not have any kind of consideration for The customers' time .. ; its like not big deal for them to say that Your flight got delayed for two hours .. Both ways...they would not even offer you anything to compensate their poor service and lack of resources...."just water" ....customer service?? Nobody answers... One of the worst experiences in my whole traveling experience . Its better to pay a little bit more.., than get this type of service.. Save yourself all the… Read Full Review

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★☆☆☆☆

“Complete Chaos”

Written on: 19/02/2015 by KingstonDavis (1 review written)

Worst airline experience I've ever had. I will never fly with Frontier again. I have flown with American, United, Continental, Delta, Spirit, AirTran. You name it and I've flown with them. Frontier is the minor league of airlines. They are a farm team for the majors. Unfortunately most of their talent will never be good enough to be called up. My one and only experience with Frontier started with check in. Multiple passenger lines for check in and checking bags, none of which were… Read Full Review

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★☆☆☆☆

“FONTIER AIRLINES WORST AIRLINE EVER!!!”

Written on: 17/02/2015 by johnginkc (1 review written)

after arriving at the airport 55 minutes early (625am) we were told the flight time had changed by 10 minutes and we would not be allowed to board. additionally we could not get another flight for 2 days and even though it was 35 minutes til takeoff no way were we getting on board. the counter person then wrote an 800# on a piece of trash and ran away.. he didn't walk or hurry he sprinted. we were left with no answers and no help. the 800# was not a functioning number. we called another airline… Read Full Review

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★★★★★

“One of best flights ever”

Written on: 22/01/2015 by 498Wilson (1 review written)

Left Trenton/Mercer NJ airport on time for St Augustine FL - no nonsense - even departed early because plane loaded from front and back with ease - quiet, efficient, polite, and smooth… Read Full Review

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★☆☆☆☆

“horrible rude incompetent”

Written on: 07/01/2015 by Arianna250 (1 review written)

I will never fly this airline again. I had a round trip flight from Miami to Philadelphia. When we went to check in we were told that our flight was delayed for three hours till eleven pm , but that we had to be through security by nine thirty. Went through security with no problems and sat out the wait. Shortly before boarding began at eleven fifteen I found out why our flight was delayed apparently the airline did not have priority to land. Boarded with no problems. Their was a unaccompanied… Read Full Review

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★☆☆☆☆

“couldn't get beyond the reservation process”

Written on: 19/11/2014 by bstaff (1 review written)

I booked tickets for my family, one of them with frequent flyer miles. Spent 3 hours on phone (mostly on hold). Got my reservation numbers and thought it was a done deal. One month later, I get a phone call informing me that I can't use my miles because I need 40,000 miles and only had 39,999 in my account at time of reservation. If I didn't have enough miles to begin with, HOW did the reservation go through? NICE customer service… Read Full Review

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★★★★☆

“Pleasantly surprised”

Written on: 09/11/2014 by Fraser112 (1 review written)

I was very hesitant to book with Frontier after reading all of the bad reviews. Well to be honest - they are just like any other airline we have flown on. After paying only $104 for a round trip ticket plus an additional $15 to check a bag each way you can't go wrong. The staff was very friendly and helpful with all aspects of our flight. As for people complaining about the leg room - we had plenty of room. I will definitely fly with Frontier again!!… Read Full Review

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★☆☆☆☆

“wouldn't recommend to my worst enemy”

Written on: 06/11/2014 by Sherwoodyn208 (1 review written)

TERRIBLE! Bring cash to bribe the workers. Seriously. They asked for $70 cash and this was in addition to over $200 in fees just so I could wind up with the original flight I had booked anyway. They're insane, terrible, lazy, have bad attitudes, would rather smoke than help a customer, and will go out of their way to screw you over for more cash--when it's in their power to EASILY be decent human beings and help you out with the ticket you already drastically overpaid for. Oh---and google… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 04/11/2014 by 456Gorman (1 review written)

First time using Frontier and LAST ! Three hours late, waited on plane for hour before pilots came on!… Read Full Review

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★☆☆☆☆

“Terrible service!!!”

Written on: 25/08/2014 by Schofield311 (1 review written)

The customer service here is terrible. I arrived early to my gate and asked for my seat number and the attendant couldn't provide me with one. I then continued to tell her I am a service member let alone a pregnant one and asked if it was possible for me to get an aisle seat. The response I got was a very short , " oh the seats are usually auto generated". So you mean to tell me I paid over 500$ for a flight and I don't even have a seat all the while other passengers are boarding the plane?… Read Full Review

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★★☆☆☆

“Customer service lies!!!”

Written on: 26/06/2014 by Frontierblows (1 review written)

Recently booked several one way flights. I paid for a late flight. Then found out I could make the earlier flight. I checked on line to see if there were still seats available. There were. When I showed up at the airport the first lady I encountered said frontier does not allow stand-by riders. Then I heard them cl for stand by fliers!! Then a lady in front of me crutch her daughter showed up for the flight and they told her they only had one seat left on the flight. I asked if I could take… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 18/06/2014 by Jenny51213 (1 review written)

Called customer service and was on hold for 52 minutes to confirm my flight and to verify the luggage fees. Representative said that if you enroll on their early return program the checked in luggage will only be $15.00 but when I checked in online it was $20 so I called customer service again and waited for 30 minutes. Finally somebody answered and she said that she can't figure out what was wrong so she transfer me to supervisor and again I was on hold for another 45 minutes and finally the… Read Full Review

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