Frontier Airlines Reviews

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★★☆☆☆
2.1 / 5
55
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“They have forgotten about customer service”

Written on: 19/09/2016 by Holloway492 (1 review written)

I have been a frequent flyer of Frontier Airlines for many years. I enjoyed the TV in the backrests of the seats in front, and the great Customer Service. The TV's are gone along with the good customer service. I will no longer be a customer of theirs. We got to the Seattle Airport from a cruise early, as we had a later flight. We went to the ticket counter to check our bags, and they wouldn't take them early. We came back later and there wasn't anyone at the ticket counter and a line was… Read Full Review

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★☆☆☆☆

“BUYER BEWARE!”

Written on: 24/08/2016 by rvon (1 review written)

IF YOU CHOOSE TO ACCEPT THE LOWER COST OF FLYING WITH FRONTIER AIRLINE PLEASE KNOW THAT THEY DO NOT MAKE ANY GUARANTEE/PROMISE THAT THEY WILL GET YOU HOME IN ANY REASONABLE FASHION. IF YOUR FLIGHT GETS CANCELED FOR ANY REASON, YOU WILL BE FACING HEAVY OUT OF POCKET COSTS FOR LAST MINUTE TRAVEL OR LONG WAITS TO GET ANOTHER FRONTIER FLIGHT HOME. Here is our story; On August 7th, 2016 at 3:40 pm, my family of six was scheduled to fly home from Atlanta, GA to Salt Lake City, UT. We boarded the… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 21/08/2016 by ywFernandez234 (1 review written)

Lost luggage when traveling with 8 month old twins. They do not have customer service for you to contact. They make up for it by "bringing" the luggage to wherever you are but that is about it. Frontier tries to get by with as little as possible. This company has cheap flights but it doesn't mean you can be irresponsible to not have a way to have your customers contact them. … Read Full Review

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★☆☆☆☆

“Sleezy Airline”

Written on: 19/03/2016 by 212Hollis (1 review written)

They advertise low prices but in reality there are a lot of hidden fees. 40 dollars for a carry on bag... that is ridiculous!!!… Read Full Review

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★★☆☆☆

“Ruff plane ride”

Written on: 24/02/2016 by Dennisy9 (1 review written)

I was flying back at night on Monday 2/22/16 from Vegas to St. Louis. The plane was very full and looked to be over booked no room to stretch out at all. We were packed in the plane like sardines. We drove around to the correct runway for literally 10 minutes it felt like we were going to drive the plane back to St. Louis. Finally we take off. It was a smooth take off but 5 minutes after we are in the sky the plane feels like it's falling for a least 10 maybe 15 seconds. As I'm sure anyone can… Read Full Review

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★☆☆☆☆

“Hostile airline”

Written on: 13/01/2016 by RichardGNudi (1 review written)

Back in October 2015 I booked a round trip flight for my wife and I from Atlanta to Miami. This was inconjunction with a cruise we booked. Frontier moved that return from Miami to Atlanta back 20 minutes from 11:50 AM to 11:30 AM. Makes it almost impossible to make the flight when the ship docks at 8 AM. When I called Frontier back in November they only offered to credit me my total flight costs and suggested I book with another airline.Ii explained that I booked with Frontier because of the… Read Full Review

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★★☆☆☆

“Frontier review”

Written on: 31/12/2015 by Albert333 (1 review written)

The problem w this airlines is that after you have purchased the tickets there are at least $200 to 300 additional charges. At that point they have you. The flight has the bare basics. No wifi. No pre tsa. I will never fly frontier again… Read Full Review

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Albert333's Response to Albert333's Review

Written on: 31/12/2015

Agree. Terrible way to run a business

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★☆☆☆☆

“WORST FLIGHT EXPERIENCE EVER!!!!”

Written on: 26/11/2015 by CaydenMattingly (1 review written)

I have traveled around the world many times and many different airlines and this was the worst ever flights that I have experienced. We had unexpected passing in our family, and new that it would be expensive with it being last minute. Searched online and Frontier was the most cheapest most reseasonable, so it seemed. Booked our flight from Austin, Tx to Atlanta, GA. I am always prepared for anything, so I make sure we have everything we needed for our trip. the night before our flight, I go to… Read Full Review

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★☆☆☆☆

“BAD BAD BAD EXPERIENCE ”

Written on: 28/10/2015 by 331McQueen (1 review written)

WOW this was the worst flight I have ever had with Frontier. First off my family and I have been very loyal to Frontier for a long time and we travel for leisure at least once a month, more for business. My sixteen year old daughter was making a weekend trip to visit family last minute I decided to join her. The cost was much much much more but I booked my ticket anyway. We flew out on Friday and back home on Monday. My daughter wasn't feeling well while we were flying and during the middle of… Read Full Review

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★☆☆☆☆

“Deserve Less than 1 star”

Written on: 05/10/2015 by Donnae433 (1 review written)

This is the worst airline in existance in the USA. I had my first experience in June 2015 on a flight to Orlanda. It started with a 6 hour delay. I was provided a voucher for future travel. The website would not allow entry of the voucher. The original voucher was close to expiration so they extended the date. I tried again to use the voucher . Again the website would not accept the booking until I entered Credit card information. I immediately sent an email to customer service… Read Full Review

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★★★★☆

“Great Flight!”

Written on: 22/07/2015 by auMaldonado312 (1 review written)

After reading the reviews on line, I was a bit hesitant in the beginning to book with frontier but since I wasn't going far I figured I would give them a try. When I arrived at the airport, check in went smooth, there was a $25 fee to check a bag(which was I was informed of when booking), the flight was delayed for an hour but still got us to our destination at the scheduled time. There were no issues once we were aboard the flight. I had a very pleasant experience. I have no complaints and… Read Full Review

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★★☆☆☆

“Flying Frontier Airlines Can Be Hazardous To Your Health”

Written on: 30/06/2015 by southernduke (1 review written)

I purchased a book to read on this 4-hour trip, but could not read it going or coming because on both trips the overhead light above my seat did not work. On the trip home, I opted to watch their TV channels since I could not read, but the monitors on my row did not work either. Leads me to believe Frontier does not service and maintain these planes on a consistent basis. Be sure to select your own seat prior to boarding if you choose to Fly Frontier Airlines. I was "randomly" given a seat in… Read Full Review

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★☆☆☆☆

“DO NOT FLY”

Written on: 17/06/2015 by danialexg (1 review written)

Horrible experience. I got to the airport an hour before my flight with no bags to check. All of the kiosks were down so I had to wait in line and by the time I got to the front of the line they had closed my flight four minutes prior - they close the flights 45 minutes before. They told me it was going to be 75$ to rebook on the flight the next day even though ALL OF THEIR KIOSKS WERE BROKEN! I had to fly on another airline to get home and now they are charging me 75$ for flight cancellation… Read Full Review

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★☆☆☆☆

“Horrible, Horrible, Horrible.”

Written on: 16/06/2015

This airline has got to be the worst to deal with. The ATL desk representative was so rude to both me and my Autistic 16 year old son. She acted like taking his luggage was just too much trouble for her and acted like my questions about him flying were beneath her to answer. Then, I was informed, that this airline does not allow a parent to accompany a minor over the age of 14 to the gate even though, it was expressed to this airline that my son was a special needs child at the time the… Read Full Review

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★☆☆☆☆

“how do you lose a bag that never left”

Written on: 16/06/2015 by McElroyih323 (1 review written)

Lets just say first I got a 3hr delay I was a little upset but I was like ok. Then 2hrs later they tell me our flight is cancelled the agents were very rude. Then I go to pick my bag up and its not there. DO NOT EVER FLY FRONTIER … Read Full Review

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★☆☆☆☆

“choose another airline”

Written on: 29/05/2015 by 80Greenwood (1 review written)

lost our luggage, and giving us the run around about where its at or when we will get it back. terrible customer service… Read Full Review

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★★★★★

“Frontier Air”

Written on: 22/05/2015 by jfb9 (1 review written)

I recently flew on Frontier Airlines. I had read numerous negative reviews, and was hesitant to fly with them.I fly frequently to visit my kids and usually take Delta or US Air ~ but Frontier was half the price, even with the add on fees. I paid $10 for an upgraded reclining seat and $25 to carry my roller bag with me. I also had a carry on that fit under the seat. I've never had as much leg room as on Frontier. There was space above my seat to store my bag. Coffee and water are free beverages… Read Full Review

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★★★★☆

“Great experience”

Written on: 21/05/2015 by Taniyahh237 (1 review written)

My family and I flew Frontier airlines from Chicago to Phoenix and had a fantastic experience! I was worried after reading so many negative reviews but I shouldn't have been. I did not encounter any rude employees or flight crew members. Yes, they charge you for food and $2 soft drinks (ice water is still free) and they charge for baggage, but who cares? It is still a great deal even after you add that. Just sign up for their free program called Discount Den and you will save $5 on your bags… Read Full Review

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★☆☆☆☆

“Horrible ”

Written on: 02/03/2015 by Amiyaq1949 (1 review written)

First and last.... They do not have any kind of consideration for The customers' time .. ; its like not big deal for them to say that Your flight got delayed for two hours .. Both ways...they would not even offer you anything to compensate their poor service and lack of resources...."just water" ....customer service?? Nobody answers... One of the worst experiences in my whole traveling experience . Its better to pay a little bit more.., than get this type of service.. Save yourself all the… Read Full Review

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★☆☆☆☆

“Complete Chaos”

Written on: 19/02/2015 by KingstonDavis (1 review written)

Worst airline experience I've ever had. I will never fly with Frontier again. I have flown with American, United, Continental, Delta, Spirit, AirTran. You name it and I've flown with them. Frontier is the minor league of airlines. They are a farm team for the majors. Unfortunately most of their talent will never be good enough to be called up. My one and only experience with Frontier started with check in. Multiple passenger lines for check in and checking bags, none of which were… Read Full Review

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