STA Travel Reviews - www.statravel.co.uk

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Latest Reviews

★☆☆☆☆

“Wouldn't bother using them again”

Written on: 21/03/2016 by Fhamilton (1 review written)

STA aren't worth your time. We've had several issues with them from the beginning of the booking process to the end of our trip. We've come to the conclusion that a lot of what we have paid for could've been booked by ourselves via more independent travel companies in the relevant countries and that in general the staff leave a lot to be desired in their customer service skills. When we first booked an appointment to get a quote and enquirer about ideas for travelling around Asia we were left… Read Full Review

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★☆☆☆☆

“appalling ”

Written on: 06/02/2016 by ImmanuelTodd303 (1 review written)

This company is terrible. They deserve to go out of business. I made a mistake on the spelling of my sons name and was charged £80 to put it right and then he booked again and they used his details from their records and got it incorrect and guess who has to pay to put it right. Yep.Me. Also my daughter was stranded in Hong Kong and needed details for her flight and the help line just was worse than useless. This company deserves to go out of business. Do not use them if you don't need to… Read Full Review

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★★★★☆

“Smooth travel”

Written on: 31/01/2016 by ClairePY (1 review written)

We did not have the same experience as some of those below. Our agent was attentive, thorough and polite in arranging our dream trip round the world, including a GAdventures tour in the Galapagos. We've just returned after 14 flights with different airlines and it all went very smoothly with no hiccups, including a broken toe to manage. We didn't even need any paperwork, just the reference number to check in online and select seats. The hotels we booked through STA were all good, well… Read Full Review

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★☆☆☆☆

“Money snatchers ”

Written on: 30/01/2016 by Sarahannr (1 review written)

Booked travel trough STA completely over priced. Booked a G adventures tour with them, in the brochure it said to take $400-500 spending money, I'm on week 2 and I've already spent £400, and the pound is worth half the dollar. The flight prices were reasonable but the tour was almost the same price and hardly anything included. Wouldn't recommend if you want to do a tour, book direct, but for flights it's decent. Don't book accommodation with them either it's cheaper on comparison websites… Read Full Review

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★☆☆☆☆

“timewasters”

Written on: 29/01/2016 by AmiraCormier (1 review written)

I called these so-called 'travel experts for students' to get some pretty basic advice on flights/trains in France and Spain. Took hours to get through to someone and they literally knew nothing about travel or student rates or trains etc. She said she would send me a detailed list of options and prices but nothing came. The exact same thing happened the following day with a different person - they lied about sending me anything, were rude and really had no knowledge of their business or the… Read Full Review

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★☆☆☆☆

“Wish I'd read the reviews”

Written on: 03/12/2015 by Grayson472 (1 review written)

Guildford STA Travel Just wish I had the reviews! I booked a flight for my son to Japan . I asked about booking his extra ski luggage , he's a professional skier and was told that I had to phone Cathay Pacific or online. Cathay Pacific told me I could not book my extra luggage in advance & I would need to do it at the airport . £400 pounds later and the bag will turn up hopefully in 2 weeks. So my son is without his skis & boots etc . ! Unbelievable reaction from STA as if they care anyway !… Read Full Review

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★☆☆☆☆

“Ruined my trip of a life time!”

Written on: 04/10/2015

If you are looking to book a trip of a life time, please do not use STA. Go direct to G adventures or go through Flight center. This company will pressurise you into paying large amounts of money with them knowing they make compensation, and do not have your best interests at heart. Staff may appear friendly but quickly become rude and lack any kind of customer service. Staff member at the Clapham Junction branch cost me thousands of pounds after deliberately giving me false information. It… Read Full Review

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★☆☆☆☆

“shambles......”

Written on: 27/03/2015 by 382Fischer (1 review written)

20 hours to change a flight dates with Mutliflex pass. That's 20 hours after 12 hour flight at Dubai airport. Sitting and waiting around. No 24 customer service - we had to wait for the UK store to open (???!!!). Would never believe that. Then at the end they didn't order any food for us.....On the way back it took us a week to change the flight dates (yes we started early knowing how slow they are) but the didn't change our insurance dates....who would think. 2 weeks of emailing and the… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THEM !! BEWARE”

Written on: 23/02/2015 by 320Lynch (1 review written)

book direct instead. they misrepresent products. I was told when I bought the ticket I would be entitled to 45 pounds change, instead I was told please don't book with her that I will basically have to buy another ticket. I will be taking them to court.They are rude and unhelpful once they have your money… Read Full Review

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★★☆☆☆

“Date change price absurd”

Written on: 13/01/2015 by Boyleiq197 (1 review written)

Booked a multi stop flight with STA for £950 pp very reasonable, Sydney - Manilla - London then London - Sydney. Attempted to change the date of the Sydney to Manilla flight by 4 days and was quoted nearly £600. Out of idle curiosity i checked for a new flight on the day i wanted to travel and it worked out £480 for 2 people! So my main issue is how on earth to change the date of a flight i've already paid for does it work out nearly £300 pp when a new flight would be £240, what an… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 06/01/2015 by JessicaNS (1 review written)

I have used STA a few times in the last 5 years and their service has become gradually worse over time to the point of being terrible. It's clear that all they care about is making money. I have been trying to change a date on my flight due to a delayed visa, and every time I call it is a struggle to get a quote on a new flight. Telephone agents are incredibly rude and lazy - they don't offer help or suggest any options but instead make you spell everything out yourself, when they should be… Read Full Review

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★☆☆☆☆

“Dreadful refund policy”

Written on: 24/12/2014 by Pearl5 (2 reviews written)

I had a refund credit note on change of flights from STA. Fair enough, if a little steep...two tickets to Thailand deducted £200-£300 leaving me £850 credit note. If i could re-book with STA i wouldn't lose my charge of £200-300 though so I stayed in with STA trying to sort out flights. What a stressful waste of my time & resources and what a dreadful experience this has been. I've spent 3 weeks trying to sort out a flight to Central America and being given the run-around but couldn't work… Read Full Review

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★★★★☆

“Personal and approachable service with knowledgeable staff”

Written on: 08/12/2014 by Collingridge (1 review written)

I booked last minute flights to auckland with STA. The girl i spoke to was super friendly and knowledgeable. It felt like she was on my side: as in giving me options of cheaper timings of flights, and trying to find the best route at a busy time of year. Compared with booking flights with other agencies, the communication with STA was stress free especially because they make an effort to give you a named person to contact via email or phone. So when I had a drama a week later and needed to… Read Full Review

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★★★★☆

“TRAVEL THE WORLD.”

Written on: 08/12/2014 by MaliaJoyce422 (1 review written)

I know it says not to mention members of staff names, but I had the best travel agent and he has made my trip to be honest. Ross fergusson at the Glasgow centre is the person to speak too if your planning a trip around the world. He made my planning so easy and always responded very fast if I needed to ask any questions. He did me many deals and offers and the travel itinerary was affordable for a student traveller like myself. I had a great experience with STA, but like I said, it was down to… Read Full Review

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★★☆☆☆

“Rip off!”

Written on: 28/11/2014 by 338Dunlap (1 review written)

I went into STA travel, a bit blind and careless. I panic bought accommodation in Bali and Hong Kong. I was advised these were the cheapest deals, so I agreed to it. I wasnt shown the fine print about Hong Kongs accommodation being non refundable, the travel agent assured me that Hong Kongs accommodation is very expensive and that paying the amount of 52 AUS dollars a night for an 8 bed dorm room was a good deal. Despite the fact she has never been, and told me there isnt much hostel… Read Full Review

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★☆☆☆☆

“Disgusting Company”

Written on: 14/11/2014

I am disgusted by the poor level of care given from STA after continual "we will always be there for" promises. I booked my working holiday (which I am currently on) through STA. Travelling from Scotland to Australia so a decent bit away. Upon booking everything seemed fine, in fact great !! I booked a package with them called "Jobsearch Australia"- an absolute joke !! This "amazing" package was sold to me as Oz Intro and that I would be booking that, how wrong I was. I was sold on the… Read Full Review

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★☆☆☆☆

“Terrible customer service!”

Written on: 12/11/2014 by 377Wright (1 review written)

Yes, dont book through STA travel, their customer service is terrible! I have booked my honeymoon to Bali next year in May. we booked flights and stop overs, when i gave my name for the booking of Nathan and on my passport its Nathaniel - a simple amend of my name is all thats required, but when we phoned STA to change it they said they are unable to do make the change as this is the airlines rules. we asked them to change the booking and they said the only way to do this was to cancel the… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 30/10/2014 by Margaret181287 (1 review written)

I recently purchased a round the world flight with STA Travel UK, from there highbury and islington office. I have now gone through 4 of the flights and have been fined at the airport twice for no luggage being included. I rang sta travel after the first incident and was informed that it was there mistake and to contact customer service for a reimbursement and that my next flight did include a suitcase, which turned out to be incorrect. In total I was fined 200 dollars. I contact customer… Read Full Review

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★☆☆☆☆

“Absolute disgrace of a travel agency”

Written on: 23/10/2014 by euHutchinson83 (1 review written)

Me and my sister did a European trip and used STA to arrange some of the details. They sorted our flights, insurance, my international SIM card, one tour, car hire, a ferry and two train journeys, all of which worked out fine and we haven't had any problems with. The problems came with what they didn't suggest and how we were handled. For a start, because my sister started a travel account with them, the funds from which contributed to our payments and was the foundation of our work with them… Read Full Review

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★☆☆☆☆

“Shambles of a company”

Written on: 24/09/2014

I looked at STA Travel for a round the world trip. I asked for a quote and initially they seemed good. A quote came through that seemed reasonable. I asked for one slight change to the itinerary (literally one date to be changed by a day). This caused the upmost confusion with STA travel coming back with a completely new itinerary including flights to three countries I hadn't asked to visit and taking out three countries I had. the salesman. I advised that they had got it wrong and they… Read Full Review

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