STA Travel Reviews - www.statravel.co.uk

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Latest Reviews

★☆☆☆☆

“Shambles of a company”

Written on: 24/09/2014

I looked at STA Travel for a round the world trip. I asked for a quote and initially they seemed good. A quote came through that seemed reasonable. I asked for one slight change to the itinerary (literally one date to be changed by a day). This caused the upmost confusion with STA travel coming back with a completely new itinerary including flights to three countries I hadn't asked to visit and taking out three countries I had. the salesman. I advised that they had got it wrong and they… Read Full Review

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★☆☆☆☆

“misleading advice, honeymoon ruiners”

Written on: 11/09/2014 by Scott4STARS (1 review written)

What can I say! Me and my wife spent a total of 2 hours in one of Sta Travels agencies, looking for advice on booking our honeymoon. We wanted Sun and beach, with no specific dates for travel. We were given a package to go to Cuba mid September, with an all inclusive weeks stay on a beach resort and roughly another week in Havana. the detail the agent went in to was great, we were happy so we booked and paid the next day. THE CATCH? THEY NEVER EXPLAINED IT WAS HURRICANE SEASON, average 14… Read Full Review

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★☆☆☆☆

“After ruining our experience, wouldn't accept...”

Written on: 31/08/2014 by 236Harding (1 review written)

As it was my first big trip, I decided to take some pre- arranged elements from STA to give me peace of mind; so that I would feel happy in the knowledge that they would provide me with a great experience as they have apparently sourced the best tours, as well as organising the joining hotels etc where necessary. They failed miserably to live up to those reasonable expectation. First of all, I took a language course which came with a home-stay with a local family so I would be surrounded by… Read Full Review

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★★★★★

“couldn't be more efficient”

Written on: 27/08/2014 by nerea (1 review written)

Last year one friend from Cambridge recommended us Sta travel agency to book our round the world ticket. He had booked his round the world ticket with them and everything went excellent!! Our adventure started last January when we got in touch with them via internet for the first time. It was a very easy and fluent relationship. We are from Bilbao and in the beginning we were a little bit afraid of this kind of way to book such a long trip ticket. However, everything was very easy with the… Read Full Review

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★☆☆☆☆

“Their refund policy sucks. Un acceptable cancellation fee”

Written on: 24/08/2014 by KennyPutnam (1 review written)

I lost £425 for the cancellation. The price of the tickets is £611. I got £194 when I cancelled my tickets. I'm speechless… Read Full Review

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★☆☆☆☆

“like the star says terrible”

Written on: 04/08/2014 by TravisAlvarado (1 review written)

the best thing to do is go book direct… Read Full Review

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★☆☆☆☆

“DO NOT USE STA TRAVEL My girlfriend and I used STA...”

Written on: 18/07/2014 by jamespiewilde (1 review written)

DO NOT USE STA TRAVEL My girlfriend and I used STA travel for our trip to Thailand. 1. In short the cash cards are a complete waste of time and money, they charge you £12 to buy the card with the selling point that they are easier to use then normal debit cards, this was not the case. We got charged over £5 altogether each time we withdrew money, and our withdrawal limit was £150; a higher charge then if i had of used my debit card. 2. They completely rip you off when booking hotels. We… Read Full Review

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★☆☆☆☆

“STA Travel is a rip off! ”

Written on: 07/07/2014 by 105Cassidy (1 review written)

I booked a multi-city flight package with STA Travel and I missed my first flight because it was a midnight flight and we confused the time. I have never missed a flight in my life. We rang the sales person straight away and she re-booked our flight for the next day. I completely expected to have to pay some type of fine and the flight. However instead they charged me for a WHOLE package all over again. So even though I only missed the first leg (from Auckland to Kuala Lumpur), they still… Read Full Review

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★☆☆☆☆

“Call in watchdog!!”

Written on: 19/06/2014 by Julietg40 (1 review written)

Sta travel, for some reason, were recommended as being the most reliable and cheapest travel company to book with for round the world tickets. The latter point may be true at initial sale and they certainly seemed good at first glance. HOWEVER, once the sale has been completed things are not quite what you would expect from an internationally renowned company..... - First of all, it is very likely that you will be mis-sold something (i was mis-sold their 'multiflex' pass, which i was assured… Read Full Review

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★☆☆☆☆

“Awful customer service. STA are efficient at point of...”

Written on: 09/06/2014 by Kingoeufbarbe (1 review written)

Awful customer service. STA are efficient at point of sale however their subsequent customer service is abhorrent. We made a minor error with a double barrelled surname (slightly misplaced hyphen) when booking a round the world flight ticket (approx 8 flights) and they responded a month later when reviewing our passports saying they had entered our names incorrectly by complicating a middle name with a surname. At this point we had to pay $100 STA 'change fee' for every flight, therefore… Read Full Review

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★☆☆☆☆

“A MAJOR RIPOFF!!!”

Written on: 28/05/2014 by defendant (1 review written)

The staff of STAtravel is very rude and unreasonable. Countless times I had to read their own policy to them on the phone and their response was "well thats not what it says on my instruction paper". I offered to fax the paper to him and he just told me to hold on, he would go check with someone. I guess he forgot that he had already told me that there was nobody else there when I asked to speak with a manager or someone else 15 minutes earlier. So after an extremely long time he came back and… Read Full Review

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★☆☆☆☆

“Incompetent customer services staff”

Written on: 21/04/2014 by EleniPap (1 review written)

I usually book holidays's online, but I'd never booked a tour, so though best in order to get everything I needed, get advice on visa's, get the dates correct I would phone through instead. Big mistake! I didn't get anything extra except hassle, and after their failure to rectify their mistakes I will certainly not be booking via STA again, not even online. Firstly they quoted me more expensive flights than I had originally found on their own website - to-ing and fro-ing trying to get the… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 18/04/2014 by Burton271 (1 review written)

My boyfriend and I went to book a holiday to Thailand. We were promised an email containing the itinerary the same day, after ringing back later they said they were nearly finished and they definitely would send it by the end if the day. 3 days later we finally got the email but everything had changed, we again rang to ask for a breakdown in prices and were fobbed off with a false promise it would be sent straight away. The next day they finally sent it with no apology. We then rang to cancel… Read Full Review

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★★★☆☆

“For flights only”

Written on: 06/03/2014 by Camillel289 (1 review written)

I found STA very helpful and knowledgeable when booking my Cambodia & Vietnam trip, however.. I only booked flights through them. I found that their trips were very expensive, lucky for me the one I booked didn’t have any room so we had to find another. As an example of the price difference; Halong Bay cruise 2 nights 3 days on Prince Junk IV STA changed £593 where as I sourced it for £251. Again with a Halong bay trip (2 nights, 3 days) with Au Co, STA price = £1158. Book direct for… Read Full Review

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★☆☆☆☆

“Terrible customer services.”

Written on: 04/03/2014 by GerrySELondon (1 review written)

Would never use them again. Although I live in the UK and paying with a UK debit card they wanted to charge me 13 pound to use it because I was phoning from Amsterdam! Then they declined my booking even though the bank authorised payment and gave them the authorisation code. Just sit on the money until they decide to return it. Fobbed around on phone calls. Disgraceful customer services… Read Full Review

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★☆☆☆☆

“awful company with awful staff”

Written on: 19/02/2014 by lucy12345 (1 review written)

Sta have been terrible in regards to booking flights. The man working in the store made a huge error as he entered our names wrongly into the flight details, he did this TWICE. When we informed him of the mistake at a later point he proceeded to tell us that it was our fault, he was extremely nasty and rude and unaplogetic and told us we had to PAY FOR 2 NEW FLIGHTS when HE HAD MADE THE MISTAKE. Therefore for his two typing errors he told us we had to pay 1000 pounds for two new flights! We had… Read Full Review

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★☆☆☆☆

“STA: WARNING expensive, poor service and poor products!! ”

Written on: 15/01/2014 by Fairbuthonest (1 review written)

My daughter booked her gap year flights and insurance through STA. She also purchased the STA card. She paid well over £300 for the premium insurance. When I looked at the policy I wrote a list of questions for her to ask. The STA agent said they had since changed insurers and she couldn't answer the questions and that my daughter should contact the insurer direct (an 0844 number of course). She did so only to be told that they couldn't advise, STA were the broker and she should contact… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 13/01/2014 by Sicilian (1 review written)

Tried to get a flight changed due to a relative in intensive care. Ten phone calls at premium rate but never managed to change even though they told me when I bought the ticket it could be changed for a fee. Lots of broken promises to call back. The relative died before we could get there. The worst of their representatives told me he could only deal with emergencies and had other customers waiting. In the end bought a new ticket but was too late. Spent the whole day unsuccesfully trying to… Read Full Review

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★☆☆☆☆

“DO NOT USE STA TRAVEL”

Written on: 13/01/2014

DO NOT USE STA TRAVEL I have used STA travel twice, both times they have been a massive disappointment. Not only is the customer service poor, the booking agents mislead you. Furthermore both time that I have booked with them, there have also been extra fees involved and always resulted in them not providing a return flight. I would never recommend them!… Read Full Review

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★☆☆☆☆

“Sta travel insurance is the worst”

Written on: 13/01/2014

Currently travelling in Nepal & came down with an illness. Rather than visit the hospital I tried to contact my insurance company to seek the 24 hour medical assistance that they claim to provide so that I could possibly save myself a trip to the doctors. I've contacted them numerous times through emails & telephone calls with totally unhelpful replies. After nearly a week of illness I was still unable to get any satisfactory help but am getting better. I purchased the premium service for 4… Read Full Review

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