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| Customer Service | 3.5/10   |
|---|---|
| Value for Money | 3.8/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.9/10 |
Full review by
emza2511
on 17th Jun 2008
User Rating : 9
Respect :
0
Good Points: Friendly approachable staff
Bad Points: Waiting timeCan pay for visa in store but you are then sent an email which you have to fill in and send off for approval, which can take between 4-6 weeks so make sure you get one in plently of time before you travel, also my email didnt arrive within 48hours so i rang to chase up, in which they were helpful and was sent out to me straight away!
General comments: Went to STA travel to book a working holiday visa, choose to book it here as it was considerably cheaper than any price given online and £30 cheaper than trailfinders.Also got an international student card which they did in store in less than 10 minutes.Had to wait about 20minutes to see someone, but fortunatly i wasnt in a rush! Will be using them again to book hostels etc.
emza2511's review and ratings | 143 words
Review by
gavindye
on 14th Jun 2008
User Rating : 0
Respect :
0
STA travel failed to book the Hong Kong - Bali portion of our trip that meant that we arrived at Hong Kong Airport to find we had no flight out. With no 24hr customer service to contact we had to pay full fare to get our flight to Bali. We are now stuck in an arguement between STA and Air Brunei over who is to blame, while we are over £1000 out of pocket
gavindye's full review | 74 words
Review by
Guest.
on 29th Apr 2008
User Rating : 10
Respect :
0
Top marks for STA Travel, I can't understand all the reviews, they were very quick and efficient, whether I was on the phone, emailing or in one of the branches. I travelled across America, booking all my flights with STA they didn't push any extras on us as we said we wanted to find all our hotels our selves, and the flights were fantastic value for money.
I found all the staff very helpful and accommodating, they helped us to change our flights and also took not of any special requirements. I ...
Guest.'s full review | 109 words
Review by
Guest.
on 19th Apr 2008
User Rating : 1
Respect :
0
First of all, they never sent me my ticket, so at the last minute they had to issue me an electronic ticket. When I got to the airport, they didn't have my ticket in the system and said I would need to pay an additional $200 to get the paper ticket STA lost reissued. I called STA, and was able to get them to reissue my ticket AGAIN just before my flight took off. Second of all, just three weeks after I left to study abroad, I decided I wanted to extend my stay (quite common, right?). So I ca ...
Guest.'s full review | 344 words
Review by
melboard
on 10th Jan 2008
User Rating : 8
Respect :
0
They have fulfilled my expectations in every way.
melboard's full review | 81 words
Review by
Guest.
on 2nd Dec 2007
User Rating : 1
Respect :
0
Seriously one of the worst online experiences you could imagine. Every other online agency has at least a 24hour cooling off period, not these guys.
Anyway utter rubbish. Will never use them again.
Guest.'s full review | 55 words
Review by
nuttycreme
on 2nd Oct 2007
User Rating : 2
Respect :
0
I would not use STA travel again, it's much better to do your own research and find hostel accomodation, trips etc. We were badly out of pocket due to them, we ended up with products that we did not want. When we went to cancel, we were charged a lot of money as we were not aware of the cancellation charges until after we got home. By then it was too late. There is no 'cooling off' period.
nuttycreme's full review | 93 words
Review by
jamsession
on 15th Aug 2007
User Rating : 10
Respect :
0
I booked with STA travel and they were extremely efficient. They were quick, found the best and cheapest fare and were always friendly. I feel the company gives a lot of support, so I do not understand previous entries. Also, their devotion to support projects is amazing! Which other travel agency offers such complex service? Check out the online community with trip planners and blogs, it is absolutely worth it!
jamsession's full review | 71 words
Review by
hughsie11
on 18th Jul 2007
User Rating : 1
Respect :
0
Please don't use STA for your own sanity and blood pressure. Quite frankly I am absolutely disgusted with this company and wish something could be done to prevent people like me being treated this way.
hughsie11's full review | 112 words
Review by
abelearnatyork
on 14th Mar 2007
User Rating : 0
Respect :
+1
STA are quick to get your money. After that, customer service or any other service they provide is terrible! Never buying anything from them again.
abelearnatyork's full review | 25 words
Review by
gidon
on 1st May 2006
User Rating : 2
Respect :
+1
STA Travel are awful travel agents! They added prices to fares without any reasoning. I was charged £20 for an Australian Visa worth £6, and they charged me double what Qantas charge to change a flight.
gidon's full review | 46 words
Review by
choulie
on 18th May 2005
User Rating : 1
Respect :
+1
When traveling abroad, I got stuck at the borders when coming back to the US because the STA TRAVEL agent had misspelled my name in all the documents (hence it did not match my passport).
Very sloppy service, and uncoutreous agents at the Tempe, AZ location. Because they deal with young students, they seem to believe that being polite with customers is optional.
It's easier and quicker to find a good deal on the Internet than through STA Travel... and you won't feel treated like dirt! ...
choulie's full review | 86 words | 1 comment added.
Review by
Sarah1806
on 24th Apr 2005
User Rating : 2
Respect :
+1
My boyfriend and I booked a special holiday with STA Travel for my 21st and due to an error on there computers we lost our accommodation in New York 3 weeks prior to departure!!! We now fly in 2 weeks and we still haven't sorted anything, The manager is ringing on Monday, they don't seem to understand the rush needed as the hotels I can find online are selling out fast. They aren't willing (at the moment at least) to provide us with similar or better accommodation, they will only downgrade us.
Sarah1806's full review | 104 words
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