STA Travel Reviews - www.statravel.co.uk

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Latest Reviews

★☆☆☆☆

“shambles......”

Written on: 27/03/2015 by 382Fischer (1 review written)

20 hours to change a flight dates with Mutliflex pass. That's 20 hours after 12 hour flight at Dubai airport. Sitting and waiting around. No 24 customer service - we had to wait for the UK store to open (???!!!). Would never believe that. Then at the end they didn't order any food for us.....On the way back it took us a week to change the flight dates (yes we started early knowing how slow they are) but the didn't change our insurance dates....who would think. 2 weeks of emailing and the… Read Full Review

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★☆☆☆☆

“DO NOT BOOK WITH THEM !! BEWARE”

Written on: 23/02/2015 by 320Lynch (1 review written)

book direct instead. they misrepresent products. I was told when I bought the ticket I would be entitled to 45 pounds change, instead I was told please don't book with her that I will basically have to buy another ticket. I will be taking them to court.They are rude and unhelpful once they have your money… Read Full Review

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★★☆☆☆

“Date change price absurd”

Written on: 13/01/2015 by Boyleiq197 (1 review written)

Booked a multi stop flight with STA for £950 pp very reasonable, Sydney - Manilla - London then London - Sydney. Attempted to change the date of the Sydney to Manilla flight by 4 days and was quoted nearly £600. Out of idle curiosity i checked for a new flight on the day i wanted to travel and it worked out £480 for 2 people! So my main issue is how on earth to change the date of a flight i've already paid for does it work out nearly £300 pp when a new flight would be £240, what an… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 06/01/2015 by JessicaNS (1 review written)

I have used STA a few times in the last 5 years and their service has become gradually worse over time to the point of being terrible. It's clear that all they care about is making money. I have been trying to change a date on my flight due to a delayed visa, and every time I call it is a struggle to get a quote on a new flight. Telephone agents are incredibly rude and lazy - they don't offer help or suggest any options but instead make you spell everything out yourself, when they should be… Read Full Review

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★☆☆☆☆

“Dreadful refund policy”

Written on: 24/12/2014 by Pearl5 (2 reviews written)

I had a refund credit note on change of flights from STA. Fair enough, if a little steep...two tickets to Thailand deducted £200-£300 leaving me £850 credit note. If i could re-book with STA i wouldn't lose my charge of £200-300 though so I stayed in with STA trying to sort out flights. What a stressful waste of my time & resources and what a dreadful experience this has been. I've spent 3 weeks trying to sort out a flight to Central America and being given the run-around but couldn't work… Read Full Review

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★★★★☆

“Personal and approachable service with knowledgeable staff”

Written on: 08/12/2014 by Collingridge (1 review written)

I booked last minute flights to auckland with STA. The girl i spoke to was super friendly and knowledgeable. It felt like she was on my side: as in giving me options of cheaper timings of flights, and trying to find the best route at a busy time of year. Compared with booking flights with other agencies, the communication with STA was stress free especially because they make an effort to give you a named person to contact via email or phone. So when I had a drama a week later and needed to… Read Full Review

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★★★★☆

“TRAVEL THE WORLD.”

Written on: 08/12/2014 by MaliaJoyce422 (1 review written)

I know it says not to mention members of staff names, but I had the best travel agent and he has made my trip to be honest. Ross fergusson at the Glasgow centre is the person to speak too if your planning a trip around the world. He made my planning so easy and always responded very fast if I needed to ask any questions. He did me many deals and offers and the travel itinerary was affordable for a student traveller like myself. I had a great experience with STA, but like I said, it was down to… Read Full Review

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★★☆☆☆

“Rip off!”

Written on: 28/11/2014 by 338Dunlap (1 review written)

I went into STA travel, a bit blind and careless. I panic bought accommodation in Bali and Hong Kong. I was advised these were the cheapest deals, so I agreed to it. I wasnt shown the fine print about Hong Kongs accommodation being non refundable, the travel agent assured me that Hong Kongs accommodation is very expensive and that paying the amount of 52 AUS dollars a night for an 8 bed dorm room was a good deal. Despite the fact she has never been, and told me there isnt much hostel… Read Full Review

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★☆☆☆☆

“Disgusting Company”

Written on: 14/11/2014

I am disgusted by the poor level of care given from STA after continual "we will always be there for" promises. I booked my working holiday (which I am currently on) through STA. Travelling from Scotland to Australia so a decent bit away. Upon booking everything seemed fine, in fact great !! I booked a package with them called "Jobsearch Australia"- an absolute joke !! This "amazing" package was sold to me as Oz Intro and that I would be booking that, how wrong I was. I was sold on the… Read Full Review

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★☆☆☆☆

“Terrible customer service!”

Written on: 12/11/2014 by 377Wright (1 review written)

Yes, dont book through STA travel, their customer service is terrible! I have booked my honeymoon to Bali next year in May. we booked flights and stop overs, when i gave my name for the booking of Nathan and on my passport its Nathaniel - a simple amend of my name is all thats required, but when we phoned STA to change it they said they are unable to do make the change as this is the airlines rules. we asked them to change the booking and they said the only way to do this was to cancel the… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 30/10/2014 by Margaret181287 (1 review written)

I recently purchased a round the world flight with STA Travel UK, from there highbury and islington office. I have now gone through 4 of the flights and have been fined at the airport twice for no luggage being included. I rang sta travel after the first incident and was informed that it was there mistake and to contact customer service for a reimbursement and that my next flight did include a suitcase, which turned out to be incorrect. In total I was fined 200 dollars. I contact customer… Read Full Review

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★☆☆☆☆

“Absolute disgrace of a travel agency”

Written on: 23/10/2014 by euHutchinson83 (1 review written)

Me and my sister did a European trip and used STA to arrange some of the details. They sorted our flights, insurance, my international SIM card, one tour, car hire, a ferry and two train journeys, all of which worked out fine and we haven't had any problems with. The problems came with what they didn't suggest and how we were handled. For a start, because my sister started a travel account with them, the funds from which contributed to our payments and was the foundation of our work with them… Read Full Review

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★☆☆☆☆

“Shambles of a company”

Written on: 24/09/2014

I looked at STA Travel for a round the world trip. I asked for a quote and initially they seemed good. A quote came through that seemed reasonable. I asked for one slight change to the itinerary (literally one date to be changed by a day). This caused the upmost confusion with STA travel coming back with a completely new itinerary including flights to three countries I hadn't asked to visit and taking out three countries I had. the salesman. I advised that they had got it wrong and they… Read Full Review

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★☆☆☆☆

“misleading advice, honeymoon ruiners”

Written on: 11/09/2014 by Scott4STARS (1 review written)

What can I say! Me and my wife spent a total of 2 hours in one of Sta Travels agencies, looking for advice on booking our honeymoon. We wanted Sun and beach, with no specific dates for travel. We were given a package to go to Cuba mid September, with an all inclusive weeks stay on a beach resort and roughly another week in Havana. the detail the agent went in to was great, we were happy so we booked and paid the next day. THE CATCH? THEY NEVER EXPLAINED IT WAS HURRICANE SEASON, average 14… Read Full Review

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★☆☆☆☆

“After ruining our experience, wouldn't accept...”

Written on: 31/08/2014 by 236Harding (1 review written)

As it was my first big trip, I decided to take some pre- arranged elements from STA to give me peace of mind; so that I would feel happy in the knowledge that they would provide me with a great experience as they have apparently sourced the best tours, as well as organising the joining hotels etc where necessary. They failed miserably to live up to those reasonable expectation. First of all, I took a language course which came with a home-stay with a local family so I would be surrounded by… Read Full Review

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★★★★★

“couldn't be more efficient”

Written on: 27/08/2014 by nerea (1 review written)

Last year one friend from Cambridge recommended us Sta travel agency to book our round the world ticket. He had booked his round the world ticket with them and everything went excellent!! Our adventure started last January when we got in touch with them via internet for the first time. It was a very easy and fluent relationship. We are from Bilbao and in the beginning we were a little bit afraid of this kind of way to book such a long trip ticket. However, everything was very easy with the… Read Full Review

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★☆☆☆☆

“Their refund policy sucks. Un acceptable cancellation fee”

Written on: 24/08/2014 by KennyPutnam (1 review written)

I lost £425 for the cancellation. The price of the tickets is £611. I got £194 when I cancelled my tickets. I'm speechless… Read Full Review

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★☆☆☆☆

“like the star says terrible”

Written on: 04/08/2014 by TravisAlvarado (1 review written)

the best thing to do is go book direct… Read Full Review

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★☆☆☆☆

“DO NOT USE STA TRAVEL My girlfriend and I used STA...”

Written on: 18/07/2014 by jamespiewilde (1 review written)

DO NOT USE STA TRAVEL My girlfriend and I used STA travel for our trip to Thailand. 1. In short the cash cards are a complete waste of time and money, they charge you £12 to buy the card with the selling point that they are easier to use then normal debit cards, this was not the case. We got charged over £5 altogether each time we withdrew money, and our withdrawal limit was £150; a higher charge then if i had of used my debit card. 2. They completely rip you off when booking hotels. We… Read Full Review

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★☆☆☆☆

“STA Travel is a rip off! ”

Written on: 07/07/2014 by 105Cassidy (1 review written)

I booked a multi-city flight package with STA Travel and I missed my first flight because it was a midnight flight and we confused the time. I have never missed a flight in my life. We rang the sales person straight away and she re-booked our flight for the next day. I completely expected to have to pay some type of fine and the flight. However instead they charged me for a WHOLE package all over again. So even though I only missed the first leg (from Auckland to Kuala Lumpur), they still… Read Full Review

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