Hostels - www.hostels.com Reviews

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★☆☆☆☆
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“It totally sucks!”

Written on: 14/08/2012 by Hosteldotcomsucks (1 review written)

Hostel.com was very opaque with the entire booking process. Single/twin beds was unclear. I'm already very upset by the way the admin fee was disguised as a deposit, giving people the impression that it was an early payment. Upon reading the fine prints afterwards then only I realized that the "deposit" is non-refundable. When a request was made to change the type of room due to the poor information that was laid out, Hostel.com was not flexible to accede to request. The deposit paid... (read more)

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★☆☆☆☆
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“Hostels.com, it sucks!”

Written on: 19/06/2011

We planned our trip, made our reservation and paid 30 euros to hostels.com (and plus 2 euros for their..what?? I dont know); then we changed our minds and we wanted to reduce the dates , 2 instead of four days, and the amount we paid as a deposit will not be reducted from the new total. We have to pay 180 euros for two nights at a b&b room which doesn't even have a private bathroom.(It was not implied on the website!!) It is written on the page that the deposit isn't refunded in the case of... (read more)

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“I had on my page one set of reservation details, put...”

Written on: 16/05/2008

I had on my page one set of reservation details, put my information and CC in, and it booked me for another! I looked over the details very carefully, read the cancellation policies, and bought the insurance. What are supposed to do when you think you are buying one thing and they give you another? This is very unreliable and bad bad business.

I'm now going through the run around to get it fixed.

When I asked them to cancel it because it was in error, they then went and canceled it the... (read more)

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“Due to a technical glitch with their site I ended up...”

Written on: 26/03/2008

Due to a technical glitch with their site I ended up double-booked into hostels on the same night. Hostels.com charged my card for a booking that I was told by the hostel wasn't valid, and then ignored my emails trying to get a refund. I wouldn't use them again - shame for them really, as I'm on a long trip round the world booking hostels regularly... (read more)

Jmagill01's Comment

Written on: 13/10/2011

I have not yet stayed it a hostel but plan to due to an extended trip. So I have not used hostel.com . If this site is unreliable, then would someone recommend a better hostel site to use?
Jerry

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“I got scabies at a Montreal hostel, and I was...”

Written on: 19/02/2006 by debg1685 (1 review written)

I got scabies at a Montreal hostel, and I was surprised that my comments, which were solicited by Hostels.com, were not on the site. The owners were pretty poor about the whole affair, and I think other customers would be interested in this feedback as I still bear the scars 9 months after the stay. Nope, my comments were nowhere on the site. Be wary of this website. (read more)

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“I found hostels.com very useful for booking a hostel...”

Written on: 22/04/2005 by gemybell (4 reviews written)

I found hostels.com very useful for booking a hostel room in Barcelona. The website is easy to use, has lots of hostels and for each hostel you can see lots of reviews and a map and pictures plus can do the whole booking process online. (read more)

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