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| Ease Of Navigation | 6.3/10   |
|---|---|
| Value for Money | 3/10 |
| Reviewer Rating | 3/10 |
| Overall Rating | 2.6/10 |
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Full review by
Guest.
on 17th May 2008
User Rating : 0
Respect :
0
Bad Points: Technical glitches.
General comments: I had on my page one set of reservation details, put my information and CC in, and it booked me for another! I looked over the details very carefully, read the cancellation policies, and bought the insurance. What are supposed to do when you think you are buying one thing and they give you another? This is very unreliable and bad bad business.
I'm now going through the run around to get it fixed.
When I asked them to cancel it because it was in error, they then went and canceled it the regular way and I lost the whole thing even though I bought the cancellation insurance.
The hotel has been helpful, however, the website is doing nothing. They have not replied to any communication and owe me $5.56.
Guest.'s review and ratings | 131 words
Review by
Guest.
on 26th Mar 2008
User Rating : 3
Respect :
0
Due to a technical glitch with their site I ended up double-booked into hostels on the same night. Hostels.com charged my card for a booking that I was told by the hostel wasn't valid, and then ignored my emails trying to get a refund. I wouldn't use them again - shame for them really, as I'm on a long trip round the world booking hostels regularly...
Guest.'s full review | 84 words
Review by
debg1685
on 19th Feb 2006
User Rating : 0
Respect :
0
I got scabies at a Montreal hostel, and I was surprised that my comments, which were solicited by Hostels.com, were not on the site. The owners were pretty poor about the whole affair, and I think other customers would be interested in this feedback as I still bear the scars 9 months after the stay. Nope, my comments were nowhere on the site. Be wary of this website.
debg1685's full review | 99 words
Review by
gemybell
on 22nd Apr 2005
User Rating : 9
Respect :
0
I found hostels.com very useful for booking a hostel room in Barcelona. The website is easy to use, has lots of hostels and for each hostel you can see lots of reviews and a map and pictures plus can do the whole booking process online.
gemybell's full review | 53 words
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