Hobbycraft Reviews - www.hobbycraft.co.uk

★★★★☆
4.3 / 5
271
88% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“bang on you have a new client great service fast ...”

Written on: 30/06/2016 by nancywhiskey (1 review written)

bang on you have a new client great service fast delivery… Read Full Review

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★☆☆☆☆

“Awful customer service . Northampton”

Written on: 04/01/2016 by Walter1975 (1 review written)

After being charged £4 for an item that was in the clearance at 50p. I was given back £2. Very very difficult for the two sales assistants behind the counter to understand was wrong! After a long drawn out episode and being asked sarcastically if I 'was happy now?' I left with my £4. Dreadful customer service… Read Full Review

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★☆☆☆☆

“Delivery timetable misleading, customer services hung up”

Written on: 23/12/2015 by negativesandpositives (1 review written)

Poor site and customer service, misleading delivery times and rude staff who put phone down, and didnt have the imagination to suggest alternatives (click and collect) which I then had to suggest myself, though turned out to be useless. I wouldn't buy something from them if you cut my arm off and they sold replacements… Read Full Review

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★☆☆☆☆

“Melt and pour soap”

Written on: 20/08/2015 by Lacey189 (1 review written)

10 mile round journey to buy some melt and pour soap as my amazon supp, y had run out and I was desperate to complete an order, website said it was in stock in the Liverpool store .....no it wasn't !!!! Then I was told.... oh theres jot much call for it......excuse me !!!! Soap making is a millon pound industry. .....buck up Hobbycraft. ...back to Amazon I go… Read Full Review

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★★★☆☆

“Was a but nervous after reading previous reviews, no need!”

Written on: 30/07/2015 by alanaw (1 review written)

I ordered a sewing machine online and selected click and collect delivery, thinking that I'd be able to pick it up in store the following day as I'd seen that they had stock in store when I was there a few days ago. Unfortunately when I got my confirmation it stated it would be delivered to the store in the next 3-5 days. As I was heading off on holiday at the end of the week I panicked that I wouldn't be able to collect it! Went into the store and they had plenty of stock of the sewing machine… Read Full Review

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★★★★★

“awesome service”

Written on: 08/07/2015 by bazoggie (2 reviews written)

Have had a few dealings with hobbycraft both in store and online,never had a problem especially online,ordered an item on monday it was delivered free of charge on wednesday,i was kept informed of the progress of my item via email,can't think of any negative things i could moan about,nice one guys!...cheers. … Read Full Review

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★★★★★

“Love Hobbycraft stores, will you ever open one up in...”

Written on: 23/06/2015 by timothy12 (1 review written)

Love Hobbycraft stores, will you ever open one up in the Lancaster area ????… Read Full Review

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★★★☆☆

“Price at till”

Written on: 23/12/2014 by DayanaraForbes (1 review written)

Buyer Beware. Should you purchase an item that has been reduced in price the till's have not been updated to reflect the reduction and you get charged the normal price. ALWAYS check your receipt before leaving the checkout. Also be aware that the checkout staff will argue that you are WRONG and the till is right. I have been caught several times, so I reluctently use Hobbycraft now… Read Full Review

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★☆☆☆☆

“Customer service- what customer service”

Written on: 17/12/2014 by Sheehanma121 (1 review written)

I have e mailed customer service twice and even written a letter but have received no reply. What do they do? Do they actually have a customer service department?… Read Full Review

Grumpyyoungwoman's Comment

Written on: 21/06/2015

I would ring them, often companies (particularly during the Christmas Period when this was written) are snowed under so emails and letters are missed. Phone calls will always be answered and then you can follow it up with an email

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★★★★★

“Excellent service”

Written on: 31/10/2014 by sarahsjs (1 review written)

Northampton Hobbycraft, Tyne Road, Weedon Road Industrial Estate. Excellent customer care today from an employee. I have been using Hobbycraft in Northampton for over 7 years and can honestly say it is rare that I'm not able to buy the products I need for my business - and if they aren't in stock I have been able to order them in. This particular lady was a great help today as I was unwell in the shop and went out of her way to make sure that I was ok. Can highly recommend the staff and… Read Full Review

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★★★★★

“Nothing Too much Trouble”

Written on: 27/10/2014 by brindley_d (1 review written)

I visited Hobby craft in Stafford the lady in there was so helpful. I wanted to purchase a die cutting machine and dies for our Scout group. She gave a lot of her time did not rush me and showed me thoroughly how to use it.You could tell she really enjoyed her job and it showed. I had previously visited but another staff member really did not show me anything and put me off it just shows if you get that extra mile you have a very happy customer and a good sale. Thank you- sorry for the late… Read Full Review

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★☆☆☆☆

“DO NOT ORDER ONLINE”

Written on: 05/10/2014 by Keithgm26 (1 review written)

I ordered a die cutter 10 days ago and still not delivered rang customer services and told there was a delay but been dispatched, no email to advise of delay no tracking number so no idea where it is. Wish I'd gone to amazon… Read Full Review

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★★★★★

“service”

Written on: 13/07/2014 by CamrenShea407 (1 review written)

I was pleased today with the service and help more than expected from them today… Read Full Review

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★★☆☆☆

“Review of store at Newport”

Written on: 20/06/2014 by Myrtlecottages (1 review written)

Staff always on hand and helpful, but the store almost deserted when I visited to-day - and there is a reasonable range of shops on this Retail Park. in the past I have got great bargains here, got one to-day in fact, but oh dear, the cross stitch section. it looks like a Jumble Sale, everything piled up (even on the floor) with no attempt at putting the designs in order. how I would love half a day here to tidy up just this section and make it look really inviting. at the moment I'm… Read Full Review

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★☆☆☆☆

“Still waiting for refund after 3 months”

Written on: 27/04/2014

Totally useless. Would never buy from them again. 3 months later... Since chasing for refund… Read Full Review

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★☆☆☆☆

“NEVER ORDER ONLINE.!”

Written on: 15/04/2014 by Cheshire35 (2 reviews written)

I ordered one sheet on Choclate (Dark Brown) Daler Rowney mount board. Paid £6.00 for delivery as needed it urgently. Received a filthy dirty peice of off cream card. Wrong colour and had dirty heavy tread boot prints all over it.! Had to return by post office. Customer services do not answer telephone calls or emails. Will I ever receive a refund.? First and last order with them online. Horrendous service… Read Full Review

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★☆☆☆☆

“Online service - waste of time”

Written on: 10/04/2014 by MadalynnFry1954 (1 review written)

Order an item using the online service Monday at 1pm, choose their express next day delivery service for £5.95. Their website clearly states order before 3pm for next day delivery, which I did. Attempted to call their customer services Tuesday and Wednesday, after 20 minutes on hold I was cut off!!!! Item arrived on Thursday morning, tracking code showed it was dispatched Wednesday afternoon, not really express service then!?! Attempted to call again, and manage to speak to someone and she… Read Full Review

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★☆☆☆☆

“Don't use online service”

Written on: 28/03/2014 by HelenC77 (1 review written)

Ordered product 4 days ago. No sign of my order. Emailed Customer Services and got no reply. Am currently trying to get hold of Hobbycraft by phone. Been waiting 13 minutes so far, I wonder if they will ever answer the phone. Very quick to take your money, but don't bother to send your products… Read Full Review

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★★★★★

“great sevice”

Written on: 23/03/2014 by Long1985 (1 review written)

always great service and advise. no matter what your buying staff are all very friendly. Lynne always on hand to help with my knitting questions and she will always try to answer any other quiries or get someone who can… Read Full Review

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★☆☆☆☆

“DO NOT USE THE ONLINE SERVICE! TERRIBLE CUSTOMER SERVICE!”

Written on: 23/03/2014 by 189Jones (1 review written)

Two weeks later and I am still waiting for my order. Emails to Customer Service not acknowledged or replied to. No updates on delivery as is the norm these days. Poor access via phone. I have had to wait at 11-30 minutes just to speak to an Advisor. In spite of numerous promises, still waiting for delivery of my expensive large bulk items which have gone missing or delivered to a wrong address. Very slow and unresponsive. Will avoid at all costs!Shop in store if you need to… Read Full Review

Claire1959's Comment

Written on: 24/03/2014

Oh wow, thought this only happened to me! SHOCKING!!!!!!!

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Claire1959's Comment

Written on: 25/03/2014

After placing my order on the 12th March.........and MANY false promises..........I have yet to receive my order! Stay away from Hobbycraft online orders...........tragic!

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