Boots Reviews - www.boots.com

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Latest Reviews

“outstanding customer service”

Written on: 26/03/2015 by 311Reilly (1 review written)

Customer services and Swansea quadrant duty manager both exceptionally helpful and asked me what I wanted as the outcome of my complaint. I attended a beauty event at the above mentioned store and had a complimentary makeover. The advisor was very knowledgeable however, she was a bit lax in sterilising her equipment and it resulted in me having an eye infection. Contacts head office who promised to investigate and get back to me by the close of business that day. That is just what they did. I… Read Full Review

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“Don't believe their online offers”

Written on: 24/02/2015 by Ellonman (1 review written)

Boots advertised a free sample Gillette razor if you ordered razor blades for a Wilkinson sword razor. I went to pick up my purchase with a free promotional razor but the first time it wasn't available. When I went another day the blades were there but no free sample. When I called Customer Services they said it was a mistake on the web site and there was no free sample, despite the free sample being on my invoice/delivery note. Customer services refused to do anything about it when I called… Read Full Review

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“sent wrong item”

Written on: 03/02/2015 by Cristalh372 (1 review written)

Sent the wrong order and took a week to sort it out. Not great… Read Full Review

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“unfair reviews from others”

Written on: 31/12/2014 by NorfolkNman (6 reviews written)

I am a self styled Victor Meldrew at heart and i will complain about just about anything given the chance but i find most of the negative reviews about Boots are unfair. I could of placed the review with a 4 star easily due to my prescription having an error 3 times in total, but you know what none of us are perfect it was only a very minor error, and it was easily rectified. I am talking in relation to Boots Hardwick Kings lynn pe30 4na. I dont have to give them my name anymore as 90% of them… Read Full Review

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“Just not good enough.”

Written on: 30/12/2014 by silversurferyoungatheart (1 review written)

I ordered perfume from Boots.com for a Christmas present for my daughter. I thought I would be able to collect the next day from my local store as promised. They took my money then cancelled the order giving no reason. I telephoned and after what seemed like ages I was told that the item was out of stock and I would receive a refund in 2 days. They still carried on advertising the perfume up to Christmas. My refund never happened and I emailed twice with not so much as a acknowledgement. I got… Read Full Review

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“Bad service”

Written on: 10/12/2014 by 1958Adams (1 review written)

Terrible service! After waiting an age for my delivery, I emailed them twice, constantly tried ringing them with,all with no luck. Finally my order has arrived and both boxes completely wrecked!! The broken items cannot be replaced as they are now out of stock! I have had major surgery and am reliant on the internet for all my christmas presents. I have had no replies to the emails and no apologies. I would not recommend anyone ordering online from boots!… Read Full Review

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“Order cancelled”

Written on: 02/12/2014

Ordered something which appeared to be in stock, got emails to confirm I had passed their checks, and had a hold put on my account for the total. Got an email three days later saying the order was cancelled since I didn't pass their review process. I've seen this happen to a lot of other people so I definitely wouldn't recommend shopping with them online again. Even if something appears as in-stock, it's a gamble as to whether you'll actually receive it which is especially frustrating when… Read Full Review

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“very bad customer service at Moreton small boots”

Written on: 01/12/2014 by Tuckerg104 (1 review written)

very bad customer service at Moreton small boots… Read Full Review

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“Cancelled orders with no explanation ”

Written on: 19/11/2014 by stoney72524 (1 review written)

As Boots had an offer on of £10 off when you spend £80 I did a large proportion of my xmas shopping but split over 3 orders to maximise the discounts I could get. About 15 hours later I got a series of emails telling me that each order had been cancelled. However, when I checked my bank balance despite not actually removing the funds from my account they were still holding the amount so it was unavailable to me. I spoke to the bank and they confirmed B oots were holding the money and it could… Read Full Review

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“Never again”

Written on: 02/09/2014 by Laynegre (1 review written)

Staff ignored us waiting at till while one assistant served a customer, lots of staff standing around at the one service till, avoiding eye contact - not once did an assistant say , "Sorry to keep you waiting." Shelf stacker the most helpful where asked where a product was located . The senior staff not at all customer friendly. Items shelved in a confusing manner not where sign posted. Notice that in general the most busy stores seem to be the most helpful, this store was almost empty. Not… Read Full Review

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Flick123's Response to Laynegre's Review

Written on: 05/11/2014

Shocking service....Ordered on line for next day delivery and called local store to be promised a call back which I didn't get!!....online customer service helpful and told me to check later in the day....called into the store with just one customer the assistants were rude and unhelpful....the pharmacist was dealing with me and although he was pleasant I was kept waiting 20 minutes...still not got the order so I would never use the online next day delivery as its just not true and they don't deliver next day!!

I would never shop in my local branch Newton le Willows ever again...miserable assistants and totally disorganized!!!

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“Head office do not care!!”

Written on: 24/06/2014 by Peterson357 (1 review written)

I had a complaint and dealt with the head office/managing directors office...he was rude, arrogant and did not resolve my complaint!!! When I sent an email to the CEO ...he did not help at all...it was sent back to him to "not deal with" Shame on you Boots!!… Read Full Review

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“Rude customer service in a boots in Newham! ”

Written on: 13/06/2014 by Hector413 (1 review written)

I think it's appalling how staff tell customers they can only buy a limit of the same product especially when Boots redesigned the product to a smaller size! And then get accused that I am being selfish ! Cheek !… Read Full Review

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“Awfull Customer Service!”

Written on: 03/04/2014 by Giovannaz364 (1 review written)

I went into Colchester, Essex Boots. I was waiting to be served at the till whilst the colleagues were 'chatting' no one called me over so i went over my self with no hello! the lady took my purchase with out saying how much i owed. it wasn't till i left the till that she said thank you quietly! very bad customer service. They need to learn to say hello to customers & stop talking to their colleagues… Read Full Review

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“Worst customer service I have ever experienced”

Written on: 06/02/2014 by MemberL (1 review written)

I placed an online order and it never turned up. When I contacted Boots, they shift the blame onto Royal Mail and expect the customer to go knocking on people's doors to try and find it! What a shocking service. I will not buy anything from their website again, and I recommend others to do the same!… Read Full Review

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“Please complain at any problem it turns out staff...”

Written on: 26/01/2014

Please complain at any problem it turns out staff forge customer feedback forms online as managers tell them to I. Order to hit targets so head office have no ideas of the true state of the company… Read Full Review

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“If you want any service DO NOT BUY FROM BOOTS ONLINE”

Written on: 15/01/2014 by terencenicholson (2 reviews written)

I purchased a Samsung large american style fridge / freezer, Cira £1,000+. The item was delivered scratched, I informed the delivery guys who where most helpful. They took a photograph of the damage and said I would get a phone call to resolve. No phone call after two weeks. I phoned Boots customer service who kept sending me emails asking me to ring them, there obviously are no outbound telephone lines in Boots customer service. I emailed them asking them to email me, they sent me an… Read Full Review

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Terencenicholson's Response to terencenicholson's Review

Written on: 17/01/2014

Just a update... I rang boots again, got told customer service would call me back....once again they do not call just fob me off with their incompetent supplier....who then tells me they will do exactly the same as they did before. Just emailed Chairman of Boots..I'll let you know if he is bothered!

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“customer service on Ojon counter”

Written on: 12/01/2014

I was greeted by the lady working on the Ojon counter, who was very friendly and informative about the product. She advised me on how good it would be for damaged hair. I have seen the product before advertised in black hair care magazines, the only thing that would puts me off is the price at a cost of around £40 £50 p/m it's a lot. But a feel that the lady selling the product was very well informed about it… Read Full Review

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“worst customer service ever”

Written on: 11/01/2014 by 07813 (1 review written)

Email them 5 times before christmas because item missing from my order, no replies from any of them. So sent the order rest of the order back, have not been refunded, email them 4 times since christmas still no reply… Read Full Review

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“wheelchair online not recommended”

Written on: 08/01/2014

I ordered a wheelchair cushion for my mother online from Boots It arrived 3 days late and it was stained I reported this but was met with the most unhelpful member of staff I have ever known Not impressed and I would not recommend others either… Read Full Review

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“BOOT.COM cancelled my order without any explanation!”

Written on: 08/01/2014 by Hayley1999 (1 review written)

I opened my emails this morning to find out that an order I had placed with Boots.com yesterday afternoon had been cancelled. Having not been given an reasonable explanation in my email from them, other than this message - 'As part of our internal procedures to protect our customers we undertake a series of order checks. Having carried out these checks, with regret we are unable to proceed any further with the order detailed below'. I proceeded to call their customer service team, to which… Read Full Review

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Mollymo's Response to Hayley1999's Review

Written on: 16/05/2014

I also encountered this as well. This is the worst customer service I received in this country. I really don't understand why they would damage their business this way.

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