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| Customer Service | 4.5/10   |
|---|---|
| Quality of website | 4.8/10 |
| Value for Money | 7.8/10 |
| Reviewer Rating | 5.3/10 |
| Overall Rating | 4/10 |
Full review by
Guest.
on 27th Aug 2008
User Rating : 3
Respect :
0
I cancelled an order but was still showing in my account on the website. Called their helpline and spoke to one of their agents who confirmed the cancel button doesn't work and it has been broken like this for some time. The first person I spoke to said the order could not be cancelled even manually. I upped the anti and demanded to speak to somebody senior who was magically able to do what I wanted.
Guest.'s review and ratings | 76 words
Review by
haileyB
on 28th May 2008
User Rating : 6
Respect :
0
Convenient if you don't want to go to the shops yourself and you know what you want.
haileyB's full review | 43 words
Review by
MrsMW
on 9th Jan 2008
User Rating : 3
Respect :
0
When I ordered something of boots.com I had to give loads of personal details - some of them twice like my telephone number which is asked for in two places - some of them irrelevant like my birth date. If you navigate back you lose your order. If you search you can't find where you are and you have irritating introductory pages to each brand that got me no-where. Worst of all, when I tried to pay they did some bank verification that didn't work and they lost my order, eventually after a long w ...
MrsMW's full review | 113 words
Review by
foxview
on 26th Sep 2006
User Rating : 9
Respect :
0
I have ordered a washing machine from Boots and found it easy to do. The website is easy on the eye with not too much clutter. Payment was quick and so was the acknowledgement of the order.
foxview's full review | 48 words
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