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| Content | 2.5/10   |
|---|---|
| Value for Money | 2.2/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.6/10 |
Full review by
Guest.
on 28th Mar 2008
User Rating : 0
Respect :
0
Good Points: None as far as I am concerned.
General comments: I do not recommend OneandOne even if it is a cheap web hosting company. It's probably cheap for a reason. After having the misfortune of hosting several sites with them on various hosting packages I am continuing to experience loads of downtime without any warning as far as I am concerned. I only notice when i am trying to connect to my server and cant, then i look at all my sits and they are down. For the umpteenth time!
When I phone support they refuse to put me through to the complaints department. When I finally get a reply back to my complaint via email they offer a 1 months free hosting which barely covers 1 days worth of lost ppc costs in my opinion for my company when my sites are inaccessible.
Guest.'s review and ratings | 139 words
Review by
Guest.
on 18th Mar 2008
User Rating : 0
Respect :
0
As far as I am concerned having an entire server to "go down" with 100s of sites on it for two days without any idea on how long it will take to fix it is quite poor, I do not recommend www.oneandone.co.uk.
Guest.'s full review | 67 words
Review by
Guest.
on 12th Mar 2008
User Rating : 4
Respect :
0
Usually bullet proof, hard to deal with when I do get a problem as far as I am concerned.I like the admin user interface and most of the time it is bang on but for someone trying to host a php/mysql site with their stupid remote sql database loading it can get a bit frustrating.
I am thinking of buying a dedicated box from them for wore use but if they cant keep my hobby gaming website up what chance have they got with a proper one.
Guest.'s full review | 250 words
Review by
pgjl
on 15th Feb 2008
User Rating : 1
Respect :
0
I can't really think of any good points, oh yes they are cheap and their billing is spot on, they always bill you on time.
I do not recommend OneAndOne. As far as I am concerned their customer service was extremely unhelpful in my experience. System is constantly going down!
pgjl's full review | 57 words
Review by
Guest.
on 6th Feb 2008
User Rating : 10
Respect :
0
Always online when I have tried, the only bad point for me is OneAndOne rules and regs, but this is expected. Therefore, dont have a problem with them as they have always given good service, well recommend this web hosting company.
Guest.'s full review | 41 words
Review by
Werner Schulz
on 6th Dec 2007
User Rating : 8
Respect :
0
It seems some of the reviewers want an awful lot for peanuts. My own experience is good. My site: www.food-excellence.com has been with 1&1 for over four years - without regret. I use their (free) website creator to upload images etc to my site and everything runs smooth and efficient. Access to the site is fast and I can upload NEWS in minutes from anywhere.
Having said all that a little tweaking would make the wscreator an even better visual interface. A happy foodie...
Werner Schulz's full review | 100 words
Review by
Guest.
on 30th Nov 2007
User Rating : 7
Respect :
0
I have also been attracted to oneandone.co.uk by their prices, although I have purchased only domain names from them. For £4.68, I bought a .org.uk domain name for 2 years. Checking this evening, I discovered that the domain was due to expire tomorrow and I hadn't had an email from the company requesting payment. I had contacted them by email twice a few weeks beforehand and never received a response and then was put through to a call centre in America where every time I queried the price, ...
Guest.'s full review | 142 words
Review by
fiona1000
on 13th Oct 2007
User Rating : 0
Respect :
0
The staff are very polite and friendly but if the problem is slightly more complex than the standard text book answers you have a problem as it takes a significant amount of time for them to grasp the point. More specialised areas are needed.
fiona1000's full review | 44 words
Review by
mntoner
on 5th Oct 2007
User Rating : 0
Respect :
0
I had a very bad experience with OneAndOne web hosting. Once I missed a payment and my account was immediately referred to their collection agency. They even sent my personal details. I complained, and staff were very unfriendly and unhelpful. Never again.
mntoner's full review | 45 words
Review by
pongalini
on 27th Sep 2007
User Rating : 0
Respect :
0
My experience of one and one was they delete my website content, then when I tried to get technical support, I spoke to someone in a call centre that didn't speak good English who then informs me that I "have to put the content back yourself because there is no back up". Great! BOOO!!! Rubbish! Search for another hosting company!
pongalini's full review | 61 words
Review by
kavakava
on 28th Aug 2007
User Rating : 0
Respect :
0
I have had 1&1 double-invoice and double-charge me for 6 of my domains. They have yet to refund me. Their excuse? None. Not even - sorry.
They keep changing my files and .htaccess files without my approval. They are currently blacklisted by Hotmail/MSN and are doing nothing to fix that.
Their customer service is horrible, rude and incompetent. I have to email them about 20 times to get anything sorted. They appear to be not technically trained.
They are simply not worth it. Dealing wit ...
kavakava's full review | 93 words
Review by
tonyscomp
on 8th Jun 2007
User Rating : 0
Respect :
0
I am too having lots of problems with 1 and 1. Have you seen the guarantee they offer at their website? 99.99 per cent uptime! I have never yet getting this uptime in any month I have been with them. I rang their support number and asked how they backed this up, they just ignored the question and kept telling me they are doing everything they can to get it working - that's not a guarantee!
It's bad enough having all your websites go down, but they then put a page up directing your visitors to ...
tonyscomp's full review | 152 words
Review by
smartoption
on 23rd May 2007
User Rating : 0
Respect :
0
I only use one and one for the cheap domain names. I then change the DNS and use a real hosting company. I find them to be a waste of time. If I can find a cheap way to move all my 50 domain I will do.
smartoption's full review | 55 words
Review by
falconfalcon
on 9th May 2007
User Rating : 2
Respect :
0
If you feel you need to complain about anything at OneAndOne www.oneandone.co.uk there operators will not accept complaints, they can only be made by email.
falconfalcon's full review | 36 words | 8 comments added.
Review by
shahcrew
on 9th Apr 2007
User Rating : 0
Respect :
0
After having had various teething problems when I initially joined 1and1 web hosting, everything seemed to be fine until the end of last month, when all my web space was moved to an 'auxiliary' server, because apparently I was using too much bandwidth or was over some quota.
The fact that I've never once come close to using the available bandwidth (20Gb per month), and I use only 3% of my file allocations and 60% of the available space, the same argument is being put forward again and again a ...
shahcrew's full review | 340 words
Review by
Rob Holden
on 9th Mar 2007
User Rating : 1
Respect :
0
Enough is Enough. We are looking to change to another provider, we would have changed some time ago but I am sure when we try to change provider, One and One will make this just as difficult as all other requests/services they try to provide.
CAN ANY BODY SUGGEST A RELIABLE PROVIDER?
Rob Holden's full review | 127 words
Review by
profman5
on 2nd Mar 2007
User Rating : 4
Respect :
0
Difficult to follow even using their own One and One templates. Takes ages to set up a site.
Service extremely poor. E,mail response varies from 10 mins to 4 days !
Telephone help:- forget it. They keep you hanging on for 30 mins then cut you off.
Recently, I kept getting their site telling me that my password was not recognised even though they had confirmed it by E.mail. I could not edit my site for a week !
Avoid this company if you want to spend more time running your affairs than you do ...
profman5's full review | 96 words
Review by
ibradshaw
on 21st Dec 2006
User Rating : 5
Respect :
0
For cheap hosting, and a good do anything provider they're great; just make sure you know what you're doing and you can do it via their extensive control panel. Anything out of the ordinary is a struggle though.
I think they're also struggling for bandwidth, as although you get 100Mb, I've never reached that (and I've even tried transferring multiple streams between 1&1 servers, so shouldn't leave their backbone). Response times are good however, just don't expect more than 300-400kb per conn ...
ibradshaw's full review | 160 words
Review by
alanterrill
on 27th Nov 2006
User Rating : 1
Respect :
0
Avoid OneAndOne web hosting if you value your companies livelihood.
alanterrill's full review | 121 words
Review by
lesleydoogan
on 26th Aug 2006
User Rating : 3
Respect :
+1
OneAndOne had a lot of bad press a few years ago, but they seemed to be doing a lot better. It was the fact that they won an award from .Net magazine that persuaded me to sign-up with them. The main grievance that I have with them is what happened when my credit card expired. They did send me an e-mail notice to warn me that my card would expire in about two months time, but as it was two months away I didn't bother to change it at the time. Two months later I receive a letter from them advising ...
lesleydoogan's full review | 293 words
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