OneAndOne www.oneandone.co.uk Reviews

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Latest Reviews

★☆☆☆☆

“Customer Service from the Bottom Drawer”

Written on: 11/08/2015 by KatelynMorales (1 review written)

Oneandone customer service is probably the worst I have come across - in any field, let alone web hosting. Invoices arrive after their billing date and price rises happen without notification. The response of Oneandone customer service has always been to be insulting and explain how I, as a customer, have been negligent. Indeed, customer service is a misnomer as far as Oneandone goes. I have remained loyal to Oneandone for thirteen years, but today they lost me as a customer. The package that I… Read Full Review

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★☆☆☆☆

“Don't!”

Written on: 12/06/2012

I have hosted several websites with 1&1 over many years and, over the last two, have experienced a marked decline in standards. Their support people are in Jakarta and it is rare to speak to the same one twice, or for any of them to take personal control of an issue. I am confident that many simply fob you off with comments such as 'I will escalate this issue', which invariably means that you put the phone down and nothing happens. There are too many hopeless examples of their ineptitude to… Read Full Review

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★☆☆☆☆

“1and1 - is this legalised robbery?”

Written on: 28/11/2011

As so many others have done I made the mistake of trying the free trial. I went for the basic web package but then found it wasn't, suitable so I upgraded to the next one up. Meanwhile my emails died as it was so difficult to setup that everything went pear shape. I gave in with their lack of technical assistance and cancelled within 1 day the free trials. I phoned them, I emailed them sent an email to the complaints department. They of course never responded. Low and behold I am now being… Read Full Review

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★☆☆☆☆

“Charged me for a free trial”

Written on: 21/09/2011 by elinsommer (1 review written)

Awful (non-existing customer service). Nobody accountable. Offer free trial, then try to charge me over £500. Sent my "debt" to collection agency. Why n ot read the full, and ongoing story here: http://1and1internetcomplaints.blogspot.com/… Read Full Review

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Ndtnorthwest1's Response to elinsommer's Review

Written on: 22/09/2011

Not the best of service. I like your blog logging all the contact with one and one and like you say the dates just didn't allow for 14 days to cancel.

I don't think they would have a leg to stand on if they tried to pursue through the courts.

Try a decent host.

Best Wishes
Lee

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★☆☆☆☆

“Avoid 1&1 like the plague....”

Written on: 10/09/2011 by gh101 (1 review written)

I have never encountered customer support more frustrating or moronic than 1&1's. I've spent the past few days engaging with customer support over what should be a very simple task. The only responses I've been receiving are links to FAQ sections and what look like canned emails with my name inserted at the top. No matter how clear I have made it for these people, they still don't read or try to understand the problem. They are unbelievably vexing. On another point, their admin area is… Read Full Review

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★☆☆☆☆

“Don't touch them unless you want to waste a lot of...”

Written on: 29/06/2011 by pete100 (1 review written)

Got fed up with the poor service and support (always overseas call centres sometimes good often bad) and couldn't provide some basic features I needed for my new website. I wanted to migrate and ignored my requests repeatedly, then suspended service and only when I went to nominet were they released. Pain in the butt to deal with… Read Full Review

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★☆☆☆☆

“Shop around, anywhere else in fact”

Written on: 02/06/2011

Sorry but the only people I think who review 1&1 with 5 stars should go back to their day job. I have worked in the IT industry for over 12 years and have several hosting providers in place and running. Oneandone (UK) rate themselves as the best for customer service and pricing, I rate them incredibly low and am still in constant discussion as they try to put things right. It has taken me 2 years to finally get 1&1 to switch my business package (20Mb webspace & 2 MySQL databases for £242… Read Full Review

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★★★★★

“" Cloud Hosting ? It seems like everyone is talking...”

Written on: 15/11/2010

" Cloud Hosting ? It seems like everyone is talking about the wonder of cloud hosting. UnlimitedGB.com hosting provider Introduced Cloud Hosting. great service and support.It is very happy to work with such a strong proponent like unlimitedgb.com now my site is working clearly. "… Read Full Review

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★★★★☆

“ ”

Written on: 19/10/2010


Unlimitedgb is incredible to us..I honestly thought that I would never be able to afford my own site. It is always a little scary ordering over the web hosting companies like ONEANDONE, but I am so glad that I took a chance on unlimitedgb.com!"… Read Full Review

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★☆☆☆☆

“We are a web design company in the UK (we also sell...”

Written on: 09/03/2010 by citynumbers (1 review written)

We are a web design company in the UK (we also sell phone numbers) and our hosted servdr with Oneandone internet was due to go down for some planned maintenance last night. 7 Hours after it should have been fixed we are still without internet. When i speak to their customer service team(if you can call them that!) we get nowhere at all. NO SLA, no sorry just we are working on it.

I have even tried to escalate the issue but they have no managers!!!! I have tried to speak to the chairmans… Read Full Review

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★☆☆☆☆

“The OneAndOne contract says you have to cancel two...”

Written on: 03/07/2009 by mmoncrieff (1 review written)

The OneAndOne contract says you have to cancel two weeks in advance yet they send invoice out after deadline! Couldn't get online cancellation service to work and couldn't get anyone to respond to emails. I was instead referred to debt collection agency requesting penalty payment as well as year's payment. Rubbish! Still arguing... … Read Full Review

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★☆☆☆☆

“I am very unhappy with the support, in the end I had...”

Written on: 03/01/2009

I am very unhappy with the support, in the end I had to give up. I lost my domain and business through 1and1. LI do not recommend oneandone.co.uk web hosting company. Net mags reviews well phooey, they mean nothing whatsoever for me personally… Read Full Review

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★☆☆☆☆

“I ran my domain for two years then things went...”

Written on: 02/01/2009 by boogiemoog (1 review written)

I ran my domain for two years then things went pearshaped and then they were totally unhelpful. Long telephone calls and their side hanging up when they didn't have a clue what was happening then they suspended my account whilst I was in hospital. Absolutely none whatsoever. Oh yes the billing spot on time as always they knew when to charge. Continous downtime theft of domain and poor customer service… Read Full Review

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★★★☆☆

“Robust online management system ”

Written on: 29/12/2008 by togun09 (1 review written)

Robust online management system
Customer service can be sometimes unhelpful in my experience, I believe, not based in the same country as the user it seems. Also the customer service do not know as much about the services as I would expect as far as I am concerned.

I have used 1and1 for over 3 years with 11 domains registered or transferred. I have had in total 6 issues of which 3 were serious. However, I do still recommend one and one web hosting. … Read Full Review

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☆☆☆☆☆

“I do not recommend OneandOne even if it is a cheap web...”

Written on: 28/03/2008

I do not recommend OneandOne even if it is a cheap web hosting company. It's probably cheap for a reason. After having the misfortune of hosting several sites with them on various hosting packages I am continuing to experience loads of downtime without any warning as far as I am concerned. I only notice when i am trying to connect to my server and cant, then i look at all my sits and they are down. For the umpteenth time!

When I phone support they refuse to put me through to the complaints… Read Full Review

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☆☆☆☆☆

“As far as I am concerned having an entire server to...”

Written on: 18/03/2008

As far as I am concerned having an entire server to "go down" with 100s of sites on it for two days without any idea on how long it will take to fix it is quite poor, I do not recommend www.oneandone.co.uk… Read Full Review

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★★☆☆☆

“Usually bullet proof, hard to deal with when I do get...”

Written on: 12/03/2008

Usually bullet proof, hard to deal with when I do get a problem as far as I am concerned.

I like the admin user interface and most of the time it is bang on but for someone trying to host a php/mysql site with their stupid remote sql database loading it can get a bit frustrating.

I am thinking of buying a dedicated box from them for wore use but if they cant keep my hobby gaming website up what chance have they got with a proper one… Read Full Review

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★☆☆☆☆

“I can't really think of any good points, oh yes they...”

Written on: 15/02/2008 by pgjl (1 review written)

I can't really think of any good points, oh yes they are cheap and their billing is spot on, they always bill you on time.

I do not recommend OneAndOne. As far as I am concerned their customer service was extremely unhelpful in my experience. System is constantly going down!… Read Full Review

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★★★★★

“Always online when I have tried, the only bad point...”

Written on: 06/02/2008

Always online when I have tried, the only bad point for me is OneAndOne rules and regs, but this is expected. Therefore, dont have a problem with them as they have always given good service, well recommend this web hosting company… Read Full Review

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★★★★☆

“It seems some of the reviewers want an awful lot for...”

Written on: 06/12/2007 by Werner Schulz (1 review written)

It seems some of the reviewers want an awful lot for peanuts. My own experience is good. My site: www.food-excellence.com has been with 1&1 for over four years - without regret. I use their (free) website creator to upload images etc to my site and everything runs smooth and efficient. Access to the site is fast and I can upload NEWS in minutes from anywhere.
Having said all that a little tweaking would make the wscreator an even better visual interface. A happy foodie… Read Full Review

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