Written on: 12/06/2012
I have hosted several websites with 1&1 over many years and, over the last two, have experienced a marked decline in standards. Their support people are in Jakarta and it is rare to speak to the same one twice, or for any of them to take personal control of an issue. I am confident that many simply fob you off with comments such as 'I will escalate this issue', which invariably means that you put the phone down and nothing happens. There are too many hopeless examples of their ineptitude to... (read more)
Written on: 28/11/2011
As so many others have done I made the mistake of trying the free trial. I went for the basic web package but then found it wasn't, suitable so I upgraded to the next one up. Meanwhile my emails died as it was so difficult to setup that everything went pear shape. I gave in with their lack of technical assistance and cancelled within 1 day the free trials. I phoned them, I emailed them sent an email to the complaints department. They of course never responded. Low and behold I am now being... (read more)
Written on: 21/09/2011 by elinsommer (1 review written)
Awful (non-existing customer service). Nobody accountable. Offer free trial, then try to charge me over £500. Sent my "debt" to collection agency. Why n ot read the full, and ongoing story here: http://1and1internetcomplaints.blogspot.com/ (read more)
Written on: 09/09/2011 by gh101
I have never encountered customer support more frustrating or moronic than 1&1's. I've spent the past few days engaging with customer support over what should be a very simple task. The only responses I've been receiving are links to FAQ sections and what look like canned emails with my name inserted at the top. No matter how clear I have made it for these people, they still don't read or try to understand the problem. They are unbelievably vexing. On another point, their admin area is... (read more)
Written on: 29/06/2011 by pete100 (1 review written)
Got fed up with the poor service and support (always overseas call centres sometimes good often bad) and couldn't provide some basic features I needed for my new website. I wanted to migrate and ignored my requests repeatedly, then suspended service and only when I went to nominet were they released. Pain in the butt to deal with. (read more)
Written on: 02/06/2011
Sorry but the only people I think who review 1&1 with 5 stars should go back to their day job. I have worked in the IT industry for over 12 years and have several hosting providers in place and running. Oneandone (UK) rate themselves as the best for customer service and pricing, I rate them incredibly low and am still in constant discussion as they try to put things right. It has taken me 2 years to finally get 1&1 to switch my business package (20Mb webspace & 2 MySQL databases for £242... (read more)
Written on: 15/11/2010
" Cloud Hosting ? It seems like everyone is talking about the wonder of cloud hosting. UnlimitedGB.com hosting provider Introduced Cloud Hosting. great service and support.It is very happy to work with such a strong proponent like unlimitedgb.com now my site is working clearly. " (read more)
Written on: 09/03/2010 by citynumbers (1 review written)
We are a web design company in the UK (we also sell phone numbers) and our hosted servdr with Oneandone internet was due to go down for some planned maintenance last night. 7 Hours after it should have been fixed we are still without internet. When i speak to their customer service team(if you can call them that!) we get nowhere at all. NO SLA, no sorry just we are working on it.
I have even tried to escalate the issue but they have no managers!!!! I have tried to speak to the chairmans... (read more)
Written on: 02/07/2009 by mmoncrieff (1 review written)
The OneAndOne contract says you have to cancel two weeks in advance yet they send invoice out after deadline! Couldn't get online cancellation service to work and couldn't get anyone to respond to emails. I was instead referred to debt collection agency requesting penalty payment as well as year's payment. Rubbish! Still arguing... (read more)
Written on: 03/01/2009
I am very unhappy with the support, in the end I had to give up. I lost my domain and business through 1and1. LI do not recommend oneandone.co.uk web hosting company. Net mags reviews well phooey, they mean nothing whatsoever for me personally. (read more)
Written on: 02/01/2009 by boogiemoog
I ran my domain for two years then things went pearshaped and then they were totally unhelpful. Long telephone calls and their side hanging up when they didn't have a clue what was happening then they suspended my account whilst I was in hospital. Absolutely none whatsoever. Oh yes the billing spot on time as always they knew when to charge. Continous downtime theft of domain and poor customer service. (read more)
Written on: 29/12/2008 by togun09 (1 review written)
Robust online management system
Customer service can be sometimes unhelpful in my experience, I believe, not based in the same country as the user it seems. Also the customer service do not know as much about the services as I would expect as far as I am concerned.
I have used 1and1 for over 3 years with 11 domains registered or transferred. I have had in total 6 issues of which 3 were serious. However, I do still recommend one and one web hosting. (read more)
Written on: 28/03/2008
I do not recommend OneandOne even if it is a cheap web hosting company. It's probably cheap for a reason. After having the misfortune of hosting several sites with them on various hosting packages I am continuing to experience loads of downtime without any warning as far as I am concerned. I only notice when i am trying to connect to my server and cant, then i look at all my sits and they are down. For the umpteenth time!
When I phone support they refuse to put me through to the complaints... (read more)
Written on: 18/03/2008
As far as I am concerned having an entire server to "go down" with 100s of sites on it for two days without any idea on how long it will take to fix it is quite poor, I do not recommend www.oneandone.co.uk. (read more)
Written on: 12/03/2008
Usually bullet proof, hard to deal with when I do get a problem as far as I am concerned.
I like the admin user interface and most of the time it is bang on but for someone trying to host a php/mysql site with their stupid remote sql database loading it can get a bit frustrating.
I am thinking of buying a dedicated box from them for wore use but if they cant keep my hobby gaming website up what chance have they got with a proper one. (read more)
Written on: 15/02/2008 by pgjl
I can't really think of any good points, oh yes they are cheap and their billing is spot on, they always bill you on time.
I do not recommend OneAndOne. As far as I am concerned their customer service was extremely unhelpful in my experience. System is constantly going down! (read more)
Written on: 06/02/2008
Always online when I have tried, the only bad point for me is OneAndOne rules and regs, but this is expected. Therefore, dont have a problem with them as they have always given good service, well recommend this web hosting company. (read more)
Written on: 06/12/2007 by Werner Schulz (1 review written)
It seems some of the reviewers want an awful lot for peanuts. My own experience is good. My site: www.food-excellence.com has been with 1&1 for over four years - without regret. I use their (free) website creator to upload images etc to my site and everything runs smooth and efficient. Access to the site is fast and I can upload NEWS in minutes from anywhere.
Having said all that a little tweaking would make the wscreator an even better visual interface. A happy foodie... (read more)
Written on: 30/11/2007
I have also been attracted to oneandone.co.uk by their prices, although I have purchased only domain names from them. For £4.68, I bought a .org.uk domain name for 2 years. Checking this evening, I discovered that the domain was due to expire tomorrow and I hadn't had an email from the company requesting payment. I had contacted them by email twice a few weeks beforehand and never received a response and then was put through to a call centre in America where every time I queried the price,... (read more)
Written on: 13/10/2007 by fiona1000 (1 review written)
The staff are very polite and friendly but if the problem is slightly more complex than the standard text book answers you have a problem as it takes a significant amount of time for them to grasp the point. More specialised areas are needed. (read more)
Written on: 05/10/2007 by mntoner (1 review written)
I had a very bad experience with OneAndOne web hosting. Once I missed a payment and my account was immediately referred to their collection agency. They even sent my personal details. I complained, and staff were very unfriendly and unhelpful. Never again. (read more)
Written on: 27/09/2007 by pongalini (1 review written)
My experience of one and one was they delete my website content, then when I tried to get technical support, I spoke to someone in a call centre that didn't speak good English who then informs me that I "have to put the content back yourself because there is no back up". Great! BOOO!!! Rubbish! Search for another hosting company! (read more)
Written on: 28/08/2007 by kavakava (3 reviews written)
I have had 1&1 double-invoice and double-charge me for 6 of my domains. They have yet to refund me. Their excuse? None. Not even - sorry.
They keep changing my files and .htaccess files without my approval. They are currently blacklisted by Hotmail/MSN and are doing nothing to fix that.
Their customer service is horrible, rude and incompetent. I have to email them about 20 times to get anything sorted. They appear to be not technically trained.
They are simply not worth it. Dealing with... (read more)
Written on: 08/06/2007 by tonyscomp (1 review written)
I am too having lots of problems with 1 and 1. Have you seen the guarantee they offer at their website? 99.99 per cent uptime! I have never yet getting this uptime in any month I have been with them. I rang their support number and asked how they backed this up, they just ignored the question and kept telling me they are doing everything they can to get it working - that's not a guarantee!
It's bad enough having all your websites go down, but they then put a page up directing your visitors... (read more)
Written on: 23/05/2007 by smartoption
I only use one and one for the cheap domain names. I then change the DNS and use a real hosting company. I find them to be a waste of time. If I can find a cheap way to move all my 50 domain I will do. (read more)
Written on: 09/05/2007 by falconfalcon
If you feel you need to complain about anything at OneAndOne www.oneandone.co.uk there operators will not accept complaints, they can only be made by email. (read more)
Written on: 09/04/2007 by shahcrew (1 review written)
After having had various teething problems when I initially joined 1and1 web hosting, everything seemed to be fine until the end of last month, when all my web space was moved to an 'auxiliary' server, because apparently I was using too much bandwidth or was over some quota.
The fact that I've never once come close to using the available bandwidth (20Gb per month), and I use only 3% of my file allocations and 60% of the available space, the same argument is being put forward again and again... (read more)
Written on: 09/03/2007 by Rob Holden (1 review written)
Enough is Enough. We are looking to change to another provider, we would have changed some time ago but I am sure when we try to change provider, One and One will make this just as difficult as all other requests/services they try to provide.
CAN ANY BODY SUGGEST A RELIABLE PROVIDER? (read more)
Written on: 02/03/2007 by profman5 (1 review written)
Difficult to follow even using their own One and One templates. Takes ages to set up a site.
Service extremely poor. E,mail response varies from 10 mins to 4 days !
Telephone help:- forget it. They keep you hanging on for 30 mins then cut you off.
Recently, I kept getting their site telling me that my password was not recognised even though they had confirmed it by E.mail. I could not edit my site for a week !
Avoid this company if you want to spend more time running your affairs than you do... (read more)
Written on: 21/12/2006 by ibradshaw (1 review written)
For cheap hosting, and a good do anything provider they're great; just make sure you know what you're doing and you can do it via their extensive control panel. Anything out of the ordinary is a struggle though.
I think they're also struggling for bandwidth, as although you get 100Mb, I've never reached that (and I've even tried transferring multiple streams between 1&1 servers, so shouldn't leave their backbone). Response times are good however, just don't expect more than 300-400kb per... (read more)
Written on: 27/11/2006 by alanterrill (4 reviews written)
Avoid OneAndOne web hosting if you value your companies livelihood. (read more)
Written on: 26/08/2006 by lesleydoogan (3 reviews written)
OneAndOne had a lot of bad press a few years ago, but they seemed to be doing a lot better. It was the fact that they won an award from .Net magazine that persuaded me to sign-up with them. The main grievance that I have with them is what happened when my credit card expired. They did send me an e-mail notice to warn me that my card would expire in about two months time, but as it was two months away I didn't bother to change it at the time. Two months later I receive a letter from them... (read more)
Written on: 21/07/2006 by Tidal2 (1 review written)
OneAndOne web hosting is good value for money, and there is a lot of bandwidth supplied. There is a fabulous facility to add additional domain names, including .co.uk and .org.uk type sites for under £5 for two years. E-mail is also very easy to set up. The only problems are that it is
German based hosting, so Google MAY consider you to be a German site. Some dispute this, but I have found this to be the case. Support is also poor, and Microsoft Frontpage can also cause problems too. The... (read more)
Written on: 28/04/2006 by Devastated (1 review written)
If you don't need One And One's help once your server/account is up then you should be fine - otherwise consider another provider is my advice.
Recommended only on price - with the proviso of non existent support.
P.S. Been hosting with them as a reseller for about 4 years now. (read more)
Written on: 24/04/2006 by SetoTK (2 reviews written)
useless, it's a miracle they have not closed down
currently they have averaged 2wks+ in replying to the most basic of queries all be it very important ones, fortunately I have been able to get hold of a customer service member, after an overly long wait, that they cannot be of any help
I am presently in the process of moving my domains away to a better hosting company, if you want you own pad on the web use a free site there a lot better than ole' useless (read more)
Written on: 25/01/2006 by aareoff (2 reviews written)
The main problem is that One And One's servers are based in Germany (Schlund) meaning that the IP address is from Germany. The real world effect of this is that Google is highly unlikely to rank any site on a One And One server reasonably for UK searches and visitors, since it sees the site as 'German' and not relevant to UK searches. I switched to Rack-space, and although they are around 8 times more expensive, they respond to support requests within minutes (and regularly within 5/10... (read more)
Written on: 07/01/2006 by runningman (1 review written)
I purchased an E-commerce web site, in addition to my web site hosting package from OneAndOne.
At present we are still structuring the shop, but due to a problem with billing for this product, and despite the fact that I am billed separately for the web hosting, ALL of my access has been denied, although they have been in receipt of monies for web hosting in advance every quarter. Of course if you need to examine the terms and conditions associated with your website hosting etc. access is... (read more)
Written on: 29/12/2005 by guyt
We have been unlucky enough to contract with OneandOne in the past. This has become an expensive and time-consuming burden that we regret and do not wish on anyone.
OneandOne (also trading as 1&1 Internet Limited) created a very difficult-to-follow account cancellation procedure. We have persevered with their complicated cancellation process and received confirmation that our cancellation has been actioned at their end. We have previously written to OneandOne to confirm that we do not wish... (read more)
Written on: 10/12/2005 by basforte (1 review written)
Despite daily requests for help to get into OneAndOne's Website Builder and Photo Gallery, and dozens of promises to sort it out for me right away, I find that after two months of patient waiting I still cannot access my web software programmes.
I have been to the highest level and done all that was asked of me, but to no avail.
OneAndOne would like me to vote for them as the best web host, they must be joking.
I am angry, upset, frustrated, annoyed, and completely disillusioned about... (read more)
Written on: 23/11/2005 by maradara (1 review written)
OneAndOne web hosting have been terrible for me over the last year. It has been needlessly complicated for the less than computer literate people that I work with. You cannot simply forward an email with an attachment. You must first save the attachment and then re-attach it to any email you wish to send on. Continually changing web pages that are bookmarked without warning and not having an upload link from the old page. Terrible. (read more)
Written on: 22/11/2005 by simonh102 (13 reviews written)
One and One have useless customer service - webmail is a joke, it's not as cheap as you think as when the bill comes through. It's like a hire car bill, lots of ridiculous extras that would have been in the small print if you could be bothered to read it.
The free web building software is out of date, I really wouldn't recommend using them. (read more)
Written on: 13/11/2005 by wizmyrddins (1 review written)
I have been with One and One for about a year, at first it was an excellent service and could phone and get help as they state 24/7. I'm not sure what has changed but trying to hear a voice from the USA on a poor telephone connection did nothing to resolve problems. Email support takes many days to get any response if any.
I think most of the problem I encountered result from the three servers used on my account: mail server, database server and hosting server. if any of them fail you have... (read more)
Written on: 04/11/2005 by com40radio (1 review written)
Well at first One and One seemed good, I payed for my domain and that was that, over 3 years passed and suddenly my domain stopped working, I went to check and it turned out my credit card (well it wasn't mine it was my friends) had expired shortly after the first payment so THREE years worth of invoices hadn't been payed, and One and One didn't even bother to inform me, so as well as not accepting debit cards, I had to find another credit card to pay off the £30 (3x£10) before they unlocked... (read more)
Written on: 30/10/2005 by avoura (1 review written)
One And One decided at one time to just cut me off without warning. I had no access to my email and my webspace was blocked, all due to a credit card that had expired -- which I did not realise, and OneAndOne did not have the initiative to actually inform me that it had expired, so 1 month later they just cut me off. It took nearly 2 weeks to get everything reinstated despite giving them up-to-date credit card details the day after they cut me off. Also, I can no longer upload files via FTP... (read more)
Written on: 08/09/2005 by Tokai (1 review written)
As a web hosting company for a newbie, I think OneAndOne are more than adequate. Their rates may not be as competitive as some other hosting companies, but they are well established, whereas a lot of other hosting companies are just people with servers at home. No thanks. German servers or not, they have been good to me. I am not a hot shot when it comes to web jargon, by any means, but with OneAndOne I am able to at least get my sites up and running. (read more)
Written on: 19/08/2005 by hate1and1 (1 review written)
Where do I start? I have suffered at the hands of the OneAndOne Web Hosting Company. They offer dreadful support, are very unreliable, and extremely rude. I had the phone hung up on me on 4 out of 11 calls in one week.
If you run a business then you would be taking a big risk!
If you are planning on using them, I would recommend that you make sure you are up on technical issues rapidly, because there are lots of subtle problems and pitfalls. If you fall in a pit, tough, because their... (read more)
Written on: 17/08/2005 by kingsvale (5 reviews written)
Only had one dealing with them, and it was all bad. (read more)
Written on: 15/08/2005 by eruditeluddite (1 review written)
Terrible, terrible service. Like other reviews here, they screwed up the billing and the next contact I recieved from them was a letter from debt collectors!!
Avoid. (read more)
Written on: 11/08/2005 by aioue tp (1 review written)
Had a domain and webmail simple package, interface was slow and needed work. Not been fixed in two years.
Also, when changing package, they made a mistake with billing and charged me twice, although customer service always replied, it went nowhere.
Account cancelled. (read more)
As rated by real users
"Chat support" Read More
"Finally, my site is being seen..." Read More
"Excellent Personal Service" Read More
"Great online support" Read More
"Support from Nativespace Team" Read More