Tel3 Reviews
Latest Reviews
★☆☆☆☆
“worst Service i ever used”
Written on: 10/04/2013 by zeeas
- Very poor connectivity - If connects second party hardly listens you Just waiting to finish my balance to leave this stupid service. (read more)
★☆☆☆☆
“Fraud”
Written on: 25/08/2012 by purplestone
Do not even try to buy this service. They block your account as soon you add money to it. I purchased this service to make calls internationally. After registering I chose to pay for prepaid service. They blocked my account after I add the money. They contacted me to do verification , and asked my personal sensitive information.They asking questions such as my past two home addresses, as well other questions which is not related to this service. Nothing is specified in terms of sale about... (read more)
★★★★☆
“Best for military”
Written on: 03/08/2012
Used it many times when I was stationed in Germany and Korea. I had no problem. Still use it when I call my friends overseas. (read more)
★★☆☆☆
“sucks”
Written on: 03/07/2012 by gotyomann30
everytime i make a call to trinidad it's always some technical problems and it takes 24 to 48 hrs it should not take so long.... and they act like they don't want to give you your credits when there is a problems they suck monkey ball. (read more)
★★☆☆☆
“Customer service (badly needed) is almost non-existant”
Written on: 01/07/2012 by MMJJGG
I have been trying to call my son in Japan for almost a half hour....at first I was asked (for the first time) for my account number, which I had been led to believe was the same as my phone number. This didn't work, and a rude disembodied voice said "goodbye" and hung up. I called again and was told over and over and over to keep redialing my son's number, and each time I was told that it was invalid..until the same disembodied voice again suddenly chirped "goodbye" and hung up again. I... (read more)
★☆☆☆☆
“"TOTAL RIP OFF" The worst phone company ever.”
Written on: 22/04/2012
The worst phone company ever. Their phone service is poor. You will never get connected. If you are lucky and gets connection it is static and you get disconnected in 3-5 minutes.Then you have call again. Do not waste your money on this company. And yeah their rates are high with such product that doesn't work 11 cents per minute? Come on now. When you call customer service they tell you they will investigate the problem and they never do. The worst phone company ever. If you want a better... (read more)
★★★★☆
“pretty good service”
Written on: 29/03/2012
I've used Tel3 for about five or six years, mostly for domestic calls. Quality is always quite good, and only very rarely can I not get in with the access number (wherein, I just use another access number!) One thing I'm impressed about is the website that allows me to easily check my account and track my call history and expenditures. For internationals call, I use it infrequently, but when I do, I never have trouble. It's simple, it works, and it's inexpensive. (read more)
★☆☆☆☆
“Rip-off”
Written on: 25/03/2012
I've been a customer for years, but it wasn't until about 6 months ago that I realized they were routinely charging me an extra minute on most calls. For example, a call that lasts a few seconds often gets billed at two minutes. I've complained repeatedly, and they insist their computer shows my two second calls last more than a minute! I ask myself, why would they go to the trouble of ripping me off for a few pennies a call? Then I did the math, and if they're only doing this to each... (read more)
★☆☆☆☆
“Receiving party doesn't get my phone call...”
Written on: 30/01/2012
I use this service from USA -- I've been using Tel3Advantage for sometime and it is my stupidity that I carried on with it. First of all, it won't save my account and pin number, though I have saved it on their website. I mainly use it to call my family in the UAE, and when I'm calling them, I do hear a ring, but no one picks up. When I told my family that I've been calling, but they never seem to respond, they informed me that they never got any calls from me in the first place. TERRIBLE!!!... (read more)
★☆☆☆☆
“The Worst ever”
Written on: 30/01/2012 by Lana5529 (1 review written)
I have used various services for international calls for the last 10 years as I have family overseas. I used STARTEC that is great in quality but too many hidden charges on the bills (up to $20.00 a month in charges not related to the minuted used) and switched to Tel3Advantage to try them. It is absolutely the worst connection, I make calls at least 3-4 times a week and there was not a sigle time in the last 2 months where I could talk without delay in coversation. It is simply horrible... (read more)
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Showing 1 - 10 of 67 Reviews
★☆☆☆☆
“cannot connect”
Written on: 08/12/2011
all circuits are busy now...over and over and over again...it would be a good value for money if you could actually use the minutes that you get...waste of time and money. (read more)
★★★★★
“I LOVE TEL3Advantage”
Written on: 07/12/2011
I have used TEL3Advantage exclusively for my long distance calls since 2004 and I LOVE it. I have also referred it to many of my friends and they all love it too. I was happy to cancel my expensive AT&T long distance service with high rates and outrageous added taxes and have never looked back. I used it for 2 years to call my daughter in Spain and used it domestically the whole time. In all of those years I have only experienced an inability to connect a dozen times (busy circuits) but... (read more)
★☆☆☆☆
“I have been using Tel3 Advantage for the last month I...”
Written on: 05/08/2011 by gsiyam (1 review written)
I have been using Tel3 Advantage for the last month I will never recommended to any of friends (read more)
★★★★★
“Will i been using Tel3gtelecom for almost a year now...”
Written on: 11/04/2011
Will i been using Tel3gtelecom for almost a year now to call Sudan and i never have any problem they have a best deal on the market to call Sudan and to Call Egypt at less . So you guys be Aeneas and don't just make a comment to make people look bad so you can advertising for your companies . anyway tel3gtelecom.com they have a nice costumer support ever and you should try them and see how they can help u .
Thank you for your time and enjoy with the best deal on the market .
(read more)
★★★★★
“I have been using Tel3 Advantage for the last 5 years ...”
Written on: 08/04/2011
I have been using Tel3 Advantage for the last 5 years As I saved more than thousand dollars in years I also enjoy their iPhone application since I don't have to punch bunch of numbers On top of this, it is also nice to have customer service available when I have questions about my account They are very helpful and nice (read more)
★☆☆☆☆
“Stay away from this company. ”
Written on: 03/03/2011
Stay away from this company.
For a luck of a better option, I have used Tel3Advantage to call Poland many many times, from different phones (both land lines and mobile), and the quality of their connection has always been very bad. Imagine speaking to someone, hearing their voice but not able to distinguish one word from another. I also had calls dropped many times, and it was almost impssible to call on weekends.
So frustrated with their connection quality, I called them today to close...
(read more)
★☆☆☆☆
“This is a cheat company. Just for blank rings it is...”
Written on: 09/02/2011
This is a cheat company. Just for blank rings it is deducting money. I lost all the money I put in like that. Please stay away. Save your money and look some where else. (read more)
★★★★★
“Tel3 , what a way to go,, I have saved so much money...”
Written on: 04/02/2011
Tel3 , what a way to go,, I have saved so much money with Tel3, I make calls to italy on a daily basis and it takes me about 3 months to use a 25.00 chardge I make whenever my credits go low, I did not use the automatic recharge feature, very very rarely I get a delay with the call connectting, but that is very rare and well worth, compared to 100.00 a month using a normal cell phone, this is well worth it. all calls are made via a local access number therefore there is no additional charges... (read more)
★★★★★
“I struggled for a long time with huge phone bills to...”
Written on: 17/12/2010
I struggled for a long time with huge phone bills to South America (from N.America) before finding Tel3. The results have been amazing. My phone bills have literally dropped from $300 to $30 per month. The way I use Tel3 is to prepay $30 or so through my Paypal account. Tel3 never sees my credit card. I do not use their automatic "reload" option. I just log in every so often and load it up. Never had a major problem. Once in a while the connection has had a slight delay (this happened maybe... (read more)
★☆☆☆☆
“I live in Canada. Their service is often down and I...”
Written on: 22/11/2010
I live in Canada. Their service is often down and I cant get through. Next, They charged over $350 of charges to my phone. Somehow, phone calls were made from my account to Afghanistan. When I disputed the charges, they would not retract them. Now I'm stuck with $350 of charges on phone call I never made. Terrible Customer service. There is no accountability with this company. Be careful before you provide your Visa number. Do not choose the option for automatic renewal of your... (read more)
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Showing 11 - 20 of 67 Reviews
★★★★★
“I have been using Tel3Advantage for almost 8 years. I...”
Written on: 05/08/2010
I have been using Tel3Advantage for almost 8 years. I call Taiwan primarily and have never had a problem whether it's to a land line or cell. I put in $50 about 5 years ago and have yet to finish up that balance. I call almost weekly for about 1 hour each call. I recommend disabling the auto-recharge to your credit card feature rather than leaving it up to some computer to charge you automatically when you're low on minutes. I have also called Hungary, Denmark, Finland, Italy, London,... (read more)
★★★☆☆
“I have been using tel3 for about 7 years now. I call...”
Written on: 09/05/2010 by henriettasis (1 review written)
I have been using tel3 for about 7 years now. I call three different countries in Latin America. They beat any card out there and many other services. Sometimes when phone traffic is heavy, calls get misrouted and someone else answers phone and the person I am calling gets a call from someone else in the States. They have a very convenient way of accessing account online and making shortcuts for the numbers you use frequently. Every once in while things go haywire and access numbers do not... (read more)
★★★★★
“Works great for me. Use it to call Chile mobile number...”
Written on: 08/03/2010
Works great for me. Use it to call Chile mobile number from US mobile or land line. Have also used it to call Argentina. I have no experience with any other long distance service but this works perfectly for me. Call quality is fine, no delays or echo. (read more)
★★★★☆
“I have used tel3 for many years, wouldn't want to be...”
Written on: 11/01/2010
I have used tel3 for many years, wouldn't want to be without it. I have no complaints, have saved alot ot money. I make mostly calls to Germany, very seldem a call gets cut off, it seems to do that after I have been talking for a very long time. I guess they might be thinking I left the phone off the hook. No problem. I can talk almost 8 months on $25.00 and I make long calls to Germany and some domestic calls. I also like the automatic witdrawel from muy creditcard. I never need to talk to... (read more)
★☆☆☆☆
“Very decietful, NEVER USE, NEVER USE!!!!! ”
Written on: 11/12/2009 by lpamu (1 review written)
Very decietful, NEVER USE, NEVER USE!!!!!
Tel3.com advertises 7 cents/min(for 1 month only),later charge 15cents/min. Charges extra 1 cent per min for using 1-800 number.
(read more)
Ughhhhhh's Response to lpamu's Review
Written on: 21/05/2011
how is the service decietful if they advertise this information? Maybe people should completely read information before signing up.
Reply to this comment
★★★☆☆
“You get mediocre service for mediocre payment.Good...”
Written on: 17/11/2009 by tommathew60 (1 review written)
You get mediocre service for mediocre payment.Good features especially
newones for cell phone users.
(read more)
★☆☆☆☆
“I can't get through to Tel3, all circuits or busy or...”
Written on: 27/09/2009
I can't get through to Tel3, all circuits or busy or Please hold for your party, or you are being connected now. I haven't been able to make a call in weeks. Awful. (read more)
★★★★★
“I use Tel3 now and I had a promotion where I was...”
Written on: 11/09/2009
I use Tel3 now and I had a promotion where I was getting at least 30% off for 30 days plus a cash back bonus. I have not had any problems so far. When I signed up for the account online I opted to turn my auto recharge off (so my card would not be automatically recharged) and I called into the customer service number to have my account recharged for $50. The call quality has been great so far calling to Jamaica I have had no problems. Also when I call into customer service I get a clear... (read more)
★☆☆☆☆
“Sound Quality of every Tel3 call stinks,friends or...”
Written on: 30/08/2009
Sound Quality of every Tel3 call stinks,friends or Family always complain about
an Echo or hear their own voice.They say,let me call you back!
(read more)
★☆☆☆☆
“I have used Tel3 for about a year now with only...”
Written on: 28/08/2009
I have used Tel3 for about a year now with only ocassional issues but within the last two months their service has become intolerable. I have been experiencing the same pattern of problems every time I try to make a call:
+ It takes multiple attempts to get a connection,
+ Most often I cannot hear or be heard by my party,
+ The call is dropped within the first two minutes of being connected,
+ The speed dial occasionally calls the wrong numbers
I would use up the remaining...
(read more)
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Showing 21 - 30 of 67 Reviews
★☆☆☆☆
“I have been using Tel3 servives for 4 years. They were...”
Written on: 09/08/2009
I have been using Tel3 servives for 4 years. They were providing a rather fair service to begin with. Over the past 4 years, service has gone down substancially starting with the billing of no terminated call to just the poor voice quality and the number connection attempt to be performed before a call terminate. (read more)
★☆☆☆☆
“Far as I can tell, Tel3 is not defunct. The web site...”
Written on: 08/08/2009
Far as I can tell, Tel3 is not defunct. The web site is down, the access numbers are no longer answering, and, leadin gup to today, the service was becoming unusable due to "all circuits are busy" messages. (read more)
★☆☆☆☆
“Just wanted to post my experience here in case anyone...”
Written on: 30/07/2009
Just wanted to post my experience here in case anyone reading this is considering signing up with Tel3.
1) After signing up, there were instructions that said I should create a username to log in with. I did so and I received an email with my username and password. When I try to login on the site it says "Wrong user name". So I tried creating a username again, and they sent me a blank email. I tried logging in with the original username and password again, and it let me this time. ...
(read more)
★☆☆☆☆
“the access numbers not working half the time, taking...”
Written on: 10/05/2009
the access numbers not working half the time, taking endless attempts to finally get one to work, some that NEVER work and then when I finally get through to my call the person cannot hear me or it is garbled etc. it was perfect at first (4 month customer spending 100's of dollars) but it turned into a nightmare and intolerable in the last month. Tel3 customer service answers phone right away--but then listen patiently and that is it!!!! They dont do anything--you get a form email the... (read more)
★☆☆☆☆
“We've had the Tel3 service for about 1 year. The...”
Written on: 08/05/2009
We've had the Tel3 service for about 1 year. The first 8 months were problem-free but the last four have been problematic. Multiple tries to connect and sometimes no connection is possible Odd messages spoken in Japenese(!) and then English stating we've exceeded the number of calls/day and we only use it within the USA. We won't be adding any more minutes to our account. (read more)
★★★★☆
“Although calls are sometimes disconnected, the ease of...”
Written on: 29/09/2008
Although calls are sometimes disconnected, the ease of use and the great price make it tolerable. Clairty is pretty good and the staff were very professional and very helpful. My primary use has been calling from the U.S. to Canada. (read more)
★☆☆☆☆
“I used to use 101XXXX numbers to get cheap...”
Written on: 12/09/2008 by MnM629 (1 review written)
I used to use 101XXXX numbers to get cheap international rates for my overseas calls (ASIA). They were cheap and can be used anywhere. However, I converted to TimeWarner's digital phone service and found too late that those numbers are blocked. So I tried Tel3Advantage. The account required a $10 minimum to open, which I would gladly pay if the service worked. So far I have not had a clear phone call. The connections sound DISTANT and DISTORTED. It usually takes a few tries to get a... (read more)
★★★★☆
“After repeated "debugging" by Tel3Advantage Technical...”
Written on: 31/08/2008 by Roma2000 (1 review written)
After repeated "debugging" by Tel3Advantage Technical Support : finally enjoyable, very affordable long distance telephone service! Interaction with Customer Service always prompt and helpful (read more)
★☆☆☆☆
“I've attempted to make several calls with tel3...”
Written on: 29/07/2008 by tayde
I've attempted to make several calls with tel3 advantage and all the circuits appear to be busy. When it does connect I often cannot be heard over the phone. The sound breaks often and the call gets dropped often. They charged me for each attempt. (read more)
★☆☆☆☆
“I used the Tel3 service infrequently in the past year...”
Written on: 18/06/2008
I used the Tel3 service infrequently in the past year and at that time it was a reliable service connecting me to Mexico calls without a problem. As of late I have attempted to connect to relatives at least a dozen time for the last 3 days without success until today. During this connected call the call dropped out after about 5 minutes. I tried calling back and again I am unable to connect the call. To add insult to injury I was being charged minutes for the unsuccessful calls where... (read more)
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Showing 31 - 40 of 67 Reviews
★☆☆☆☆
“I have experienced poor sound quality at the receiving...”
Written on: 25/05/2008 by huil
I have experienced poor sound quality at the receiving end when I use Tel3 to call Singapore. There is a time lag when they hear me and it always seems too soft. So most of the time, it just ended up they talking over me because they could bearly hear me on the phone. (read more)
★★★★★
“I've just been using it for domestic long distance....”
Written on: 29/03/2008 by Doug Lassiter
I've just been using it for domestic long distance. Connection is fine, and the rates are wonderful. The website and account management is really superb. The single bad point is that I was given six local access numbers from my area, and many don't work. One never works, and several others hardly ever do. I've found one that often does, though. The former either don't connect at all, or ring without pickup, or more rarely pick up with no response. So when I want to make a call, it used to... (read more)
★★★★★
“I have used Tel3 since August 2001 and have had very...”
Written on: 22/03/2008 by catrachos (1 review written)
I have used Tel3 since August 2001 and have had very good experience with it. I primarily use Tel3 for dialing my wife's family in Honduras as well as some domestic dialing. There are some Latin America cards that claim cheaper International rates, but they almost uniformly have connection problems (lowest priority for the lines), and the cheapest card services always have connection fees or other add-on costs that quickly eat away at a card's discounted value. Other people complain about... (read more)
★☆☆☆☆
“Terrible quality of connections overseas. About 80% of...”
Written on: 05/02/2008 by jaybryson (1 review written)
Terrible quality of connections overseas. About 80% of the time they can't hear or understand me, and there is often a bad echo. You can't get credit for a bad connection, or get back the money you put in your account. (read more)
★★★★☆
“I have used many phone cards and online long distance...”
Written on: 25/01/2008 by cbehaviour
I have used many phone cards and online long distance phone services, but nothing compares to my satisfaction with Tel3Advantage. I live in Canada and for a while I could only use their 800 number because they had cancelled their Canadian service, but customer service did get back to me in a reasonable time frame to re-connect me (albeit with the 800 number, calls cost 1 cent per minute more). But local access to Canadian cities is back, and I couldn't be happier. All my calls have gone... (read more)
☆☆☆☆☆
“A nice web site. 1. You need to spend 1/2 to get your...”
Written on: 22/01/2008 by moukaka
A nice web site.
1. You need to spend 1/2 to get your call through if you are lucky
2. In the meantime, you'll be charged for almost unsuccessful calls,
usually they will credit your account if you call but it's too much of a burden as the overcharge will always happen for each try.
3. Call quality is bad !
I used Tel3 in the past, it wasn't that bad, although I was overcharged many times one or two minutes extra.
Now it's the worst company I dealt with!
So I wouldn't recommend for anyone!!!
(read more)
★★★★★
“The best, fairest, clearest, most reliable service out...”
Written on: 27/11/2007 by tenacity9
The best, fairest, clearest, most reliable service out there, as far as I know. They might charge a bit more than the rock bottom, but unlike the rock bottom carriers, they actually deliver, and they are very honest.
The main weak point is their poor customer service.
(read more)
☆☆☆☆☆
“You cannot connect to the phone number you want and...”
Written on: 30/10/2007 by Drifter66 (1 review written)
You cannot connect to the phone number you want and during a non connection call they charge you for the call, they may refund that back, but no guarantee. They say they will look into problem and for 3 month they have not figured it out but took $10.00 of my money! (read more)
☆☆☆☆☆
“None of Tel3 e-mail addresses work. You are stuck with...”
Written on: 23/09/2007 by v31jp (1 review written)
None of Tel3 e-mail addresses work. You are stuck with their customer service telephone number which appears to not be able to fix anything for 24 hours. Oh, they will talk to you 24/7, they just can't fix it outside of 8-5? (read more)
★★★★☆
“Overall, Tel3 is a good value for money phone company,...”
Written on: 23/08/2007 by mwhewett (1 review written)
Overall, Tel3 is a good value for money phone company, and they also have a top-notch website. (read more)
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Showing 41 - 50 of 67 Reviews
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Ughhhhhh's Comment
Written on: 21/05/2011
They were charged by their phone provider for $350...what does that have to do with Tele3?