| Reception | 4.5/10   |
|---|---|
| Customer Service | 4/10 |
| Reliability | 4/10 |
| Extra Features | 5.2/10 |
| Value for Money | 4.2/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.8/10 |
Full review by
Guest.
on 29th Sep 2008
User Rating : 8
Respect :
0
Good Points: Cheap and pretty reliable. Entering account numbers and PIN is pretty easy and straight forward.
Bad Points: Disconnects once in a while.
General comments: Although calls are sometimes disconnected, the ease of use and the great price make it tolerable. Clairty is pretty good and the staff were very professional and very helpful. My primary use has been calling from the U.S. to Canada.
Guest.'s review and ratings | 61 words
Review by
MnM629
on 12th Sep 2008
User Rating : 1
Respect :
0
I used to use 101XXXX numbers to get cheap international rates for my overseas calls (ASIA). They were cheap and can be used anywhere. However, I converted to TimeWarner's digital phone service and found too late that those numbers are blocked. So I tried Tel3Advantage. The account required a $10 minimum to open, which I would gladly pay if the service worked. So far I have not had a clear phone call. The connections sound DISTANT and DISTORTED. It usually takes a few tries to get a connection ...
MnM629's full review | 200 words
Review by
Roma2000
on 31st Aug 2008
User Rating : 8
Respect :
0
After repeated "debugging" by Tel3Advantage Technical Support : finally enjoyable, very affordable long distance telephone service! Interaction with Customer Service always prompt and helpful
Roma2000's full review | 31 words
Review by
tayde
on 29th Jul 2008
User Rating : 1
Respect :
0
I've attempted to make several calls with tel3 advantage and all the circuits appear to be busy. When it does connect I often cannot be heard over the phone. The sound breaks often and the call gets dropped often. They charged me for each attempt.
tayde's full review | 83 words
Review by
Guest.
on 19th Jun 2008
User Rating : 1
Respect :
0
I used the Tel3 service infrequently in the past year and at that time it was a reliable service connecting me to Mexico calls without a problem. As of late I have attempted to connect to relatives at least a dozen time for the last 3 days without success until today. During this connected call the call dropped out after about 5 minutes. I tried calling back and again I am unable to connect the call. To add insult to injury I was being charged minutes for the unsuccessful calls where there w ...
Guest.'s full review | 200 words
Review by
huil
on 25th May 2008
User Rating : 2
Respect :
0
I have experienced poor sound quality at the receiving end when I use Tel3 to call Singapore. There is a time lag when they hear me and it always seems too soft. So most of the time, it just ended up they talking over me because they could bearly hear me on the phone.
huil's full review | 54 words
Review by
Doug Lassiter
on 29th Mar 2008
User Rating : 9
Respect :
0
I've just been using it for domestic long distance. Connection is fine, and the rates are wonderful. The website and account management is really superb. The single bad point is that I was given six local access numbers from my area, and many don't work. One never works, and several others hardly ever do. I've found one that often does, though. The former either don't connect at all, or ring without pickup, or more rarely pick up with no response. So when I want to make a call, it used to take a ...
Doug Lassiter's full review | 110 words
Review by
catrachos
expert review 
on 22nd Mar 2008
User Rating : 9
Respect :
0
I have used Tel3 since August 2001 and have had very good experience with it. I primarily use Tel3 for dialing my wife's family in Honduras as well as some domestic dialing. There are some Latin America cards that claim cheaper International rates, but they almost uniformly have connection problems (lowest priority for the lines), and the cheapest card services always have connection fees or other add-on costs that quickly eat away at a card's discounted value. Other people complain about Tel3 c ...
catrachos's full review | 298 words
Review by
jaybryson
on 5th Feb 2008
User Rating : 1
Respect :
0
Terrible quality of connections overseas. About 80% of the time they can't hear or understand me, and there is often a bad echo. You can't get credit for a bad connection, or get back the money you put in your account.
jaybryson's full review | 44 words
Review by
cbehaviour
on 25th Jan 2008
User Rating : 7
Respect :
0
I have used many phone cards and online long distance phone services, but nothing compares to my satisfaction with Tel3Advantage. I live in Canada and for a while I could only use their 800 number because they had cancelled their Canadian service, but customer service did get back to me in a reasonable time frame to re-connect me (albeit with the 800 number, calls cost 1 cent per minute more). But local access to Canadian cities is back, and I couldn't be happier. All my calls have gone through ...
cbehaviour's full review | 142 words
Review by
moukaka
on 22nd Jan 2008
User Rating : 0
Respect :
0
A nice web site.
1. You need to spend 1/2 to get your call through if you are lucky2. In the meantime, you'll be charged for almost unsuccessful calls,usually they will credit your account if you call but it's too much of a burden as the overcharge will always happen for each try.3. Call quality is bad !I used Tel3 in the past, it wasn't that bad, although I was overcharged many times one or two minutes extra. Now it's the worst company I dealt with! So I wouldn't recommend for anyone!!! ...
moukaka's full review | 91 words
Review by
tenacity9
on 27th Nov 2007
User Rating : 9
Respect :
0
The best, fairest, clearest, most reliable service out there, as far as I know. They might charge a bit more than the rock bottom, but unlike the rock bottom carriers, they actually deliver, and they are very honest.
The main weak point is their poor customer service.
tenacity9's full review | 223 words
Review by
Drifter66
on 30th Oct 2007
User Rating : 0
Respect :
0
You cannot connect to the phone number you want and during a non connection call they charge you for the call, they may refund that back, but no guarantee. They say they will look into problem and for 3 month they have not figured it out but took $10.00 of my money!
Drifter66's full review | 107 words
Review by
v31jp
on 23rd Sep 2007
User Rating : 0
Respect :
+1
None of Tel3 e-mail addresses work. You are stuck with their customer service telephone number which appears to not be able to fix anything for 24 hours. Oh, they will talk to you 24/7, they just can't fix it outside of 8-5?
v31jp's full review | 66 words
Review by
mwhewett
on 23rd Aug 2007
User Rating : 8
Respect :
0
Overall, Tel3 is a good value for money phone company, and they also have a top-notch website.
mwhewett's full review | 98 words
Review by
smashcz
on 3rd May 2007
User Rating : 0
Respect :
0
Paid 25 dollars, and I never was able to make a phone call. Customer service don't speak English, and they cannot do much except to say that they will fix it tomorrow. And its never fixed!
I asked for a refund and they refused to provide one. So basically, they just take your 25 dollars.
I will report this to Better Business Bureau.
smashcz's full review | 64 words
Review by
sean1965
on 19th Apr 2007
User Rating : 2
Respect :
0
I guess the old adage of 'you get what you pay for' rings (no pun intended) true with them. My experience has been awful. When searching the internet for cheap ways of making international calls, be careful, as many companies that are not called anything like "Tel3" actually use Tel3 to provide their service. You might not think you're signing up with Tel3, but in fact you are - it's just another of their fronting companies. Check the small print! If you do choose to use Tel3, do not expect grea ...
sean1965's full review | 320 words
Review by
marc201
on 24th Mar 2007
User Rating : 0
Respect :
0
I paid 25 dollars for long distance service, and I never was able to make a single phone call. Customer service is overseas, and they cannot do much except to say that they will fix it tomorrow.
This went on for more than a week, and I never got to make a call. I asked for a refund and they refused to provide one. So basically, they just take your money 25 dollars at a time.
marc201's full review | 86 words
Review by
jojo1234567
on 19th Mar 2007
User Rating : 2
Respect :
0
If you are not a very patient person and don't tend to feel you are ripped off when encountering bad service, use Tel3 - it will save you a lot of money. Otherwise, the medical costs of taking care of your heart problems are not worth the savings...
jojo1234567's full review | 111 words
Review by
TEACHERONICE
on 6th Mar 2007
User Rating : 9
Respect :
-1
Good Value, and the auto recharge is a nice feature.
TEACHERONICE's full review | 104 words
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