| Customer Service | 0.7/10   |
|---|---|
| Quality of website | 7.3/10 |
| Value for Money | 5.8/10 |
| Reviewer Rating | 3.5/10 |
| Overall Rating | 4.8/10 |
Full review by
kernow1
on 10th Nov 2008
User Rating : 2
Respect :
0
Good Points: Good range
Bad Points: Customer service and delivery
General comments: I ordered an item that said stock would take 1 to 2 weeks. One week after my order the status was still backordered despite the website now saying 'in stock'. One more week passes...still received nothing. I then called the expensive 0870 customer services line after three weeks in total and they said that there was some error and my order would be shipped asap. After FOUR weeks the order status still reads 'backordered', I've just called again today and they will apparently call me back...I'll post again when I've actually received the item - hopefully in 2008! I will certainly be complaining once my order has arrived and will not be using Heals.co.uk again! There seems to be absolutely no communication between customer services and their various stores and warehouses.
kernow1's review and ratings | 137 words
Review by
Guest.
on 23rd Jul 2008
User Rating : 2
Respect :
0
Upon querying with Heals if we could return some items outside of the 28 day policy that were still sealed in their original packaging the customer services team said that this was fine and we have this in writing. When we then paid for postage and sent the items to the depot they then refused to accept the items and when queried claim that they cannot do this. When we then challenged the customer services they basically said that they are sorry they gave us the wrong information but tough! They ...
Guest.'s full review | 143 words
Review by
Guest.
on 16th Jul 2008
User Rating : 1
Respect :
0
I think for its brand image its service is very poor. Does not seem to have basic customer service software to allow it to efficiently track issues and return calls.
Guest.'s full review | 82 words
Review by
sportdonkey
on 12th May 2005
User Rating : 9
Respect :
0
Heal's is a really good online shop that I would recommend to anyone. I've used their highstreet store before so was reasonably confident that the online experience would be fine. It was I got my goods on time and delivered for free (because I spent over £30). Probably the best online shop there is for home and garden stuff.
sportdonkey's full review | 68 words
| Woolovers | £Check Site |
| M and M Direct | £23.55 |
| landsend.co.uk | £32.95 |
