heals www.heals.co.uk reviews | Watch This Item.

Average Ratings
Customer Service0.7/10 Based on 1 rating
Quality of website7.3/10
Value for Money5.8/10
Reviewer Rating3.5/10
Overall Rating4.8/10 Based on 5 ratings
25% Recommended1 out of 4 Reviews
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4- Heals www.heals.co.uk Reviews

  • Full review by
    kernow1
    on 10th Nov 2008


    User Rating : 2
    Respect : 0

    Good Points: Good range

    Bad Points: Customer service and delivery

    General comments: I ordered an item that said stock would take 1 to 2 weeks. One week after my order the status was still backordered despite the website now saying 'in stock'. One more week passes...still received nothing. I then called the expensive 0870 customer services line after three weeks in total and they said that there was some error and my order would be shipped asap. After FOUR weeks the order status still reads 'backordered', I've just called again today and they will apparently call me back...I'll post again when I've actually received the item - hopefully in 2008! I will certainly be complaining once my order has arrived and will not be using Heals.co.uk again! There seems to be absolutely no communication between customer services and their various stores and warehouses.
    kernow1's review and ratings
    | 137 words

  • Review by
    Guest.
    on 23rd Jul 2008


    User Rating : 2
    Respect : 0

    Upon querying with Heals if we could return some items outside of the 28 day policy that were still sealed in their original packaging the customer services team said that this was fine and we have this in writing. When we then paid for postage and sent the items to the depot they then refused to accept the items and when queried claim that they cannot do this. When we then challenged the customer services they basically said that they are sorry they gave us the wrong information but tough! They ...
    Guest.'s full review
    | 143 words

  • Review by
    Guest.
    on 16th Jul 2008


    User Rating : 1
    Respect : 0

    I think for its brand image its service is very poor. Does not seem to have basic customer service software to allow it to efficiently track issues and return calls.
    Guest.'s full review
    | 82 words

  • Review by
    sportdonkey Rank: Major
    on 12th May 2005


    User Rating : 9
    Respect : 0

    Heal's is a really good online shop that I would recommend to anyone. I've used their highstreet store before so was reasonably confident that the online experience would be fine. It was I got my goods on time and delivered for free (because I spent over £30). Probably the best online shop there is for home and garden stuff.
    sportdonkey's full review
    | 68 words


Heals www.heals.co.uk Web Sites



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3 Reviews for Heals www.heals.co.uk
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