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| Customer Service | 6.3/10   |
|---|---|
| Quality of website | 4.8/10 |
| Value for Money | 5.1/10 |
| Reviewer Rating | 3.4/10 |
| Overall Rating | 2.7/10 |
Full review by
Guest.
on 25th Jun 2008
User Rating : 10
Respect :
0
Bad Points: none
General comments: Fab service. I bought a microwave oven Dec 2007 it broke june 2008 took it back to shop in daybrook notts 5 mins later I was walking out with a new microwave
Guest.'s review and ratings | 30 words
Review by
Guest.
on 29th May 2008
User Rating : 0
Respect :
0
I bought a oven hob 5 weeks ago from Comet and took extra insurance cover for accidental damage. The sales assistant told us it was new for old and that it would be replaced in the store if accident was to happen. This was not to be, I dropped a oven hood on top of the hob and it smashed to pieces I took it back to the store to be told it would have to be sent away before we could have a new one, and that could take up to 2 weeks. The insurance would no longer be valid for future accidents so ...
Guest.'s full review | 148 words
Review by
templeofboom
on 24th May 2008
User Rating : 7
Respect :
0
We haven't had to make use of their after market service, instead relying on HP when we had an issue with the computer. But, I must say their prices were the best for an item we could have bought at 10 different shops. I would recommend for pc purchases.
templeofboom's full review | 129 words
Review by
normholb
on 12th Jan 2008
User Rating : 8
Respect :
0
I have always found Comet to be helpful & their prices competitive. They offered after sales help even after warranty period.
normholb's full review | 23 words
Review by
Guest.
on 3rd Dec 2007
User Rating : 0
Respect :
0
I bought a splashback, did not check for 11 days as we were not fitting til then and I wanted this left in the box to save it. I though I would have had 28 days to return.
Box was undamaged, but when I open it up there was a huge dent in the spashblack
Phoned CS and they would not do anything as it was outside 7days and they told me it was in there terms and conditions the item had to be checked and reported on for damage
I checked there website and there was nothing, I checked the rec ...
Guest.'s full review | 283 words
Review by
STEVE TORTORA
on 22nd Nov 2007
User Rating : 0
Respect :
0
My computer broke. I phoned customer service 6 nights in a row . I was put on hold for 50 min at a time COMPLETE SHAMBLES THAT WAS 3 WEEKS AGO STILL WAITING I HAVE CASHED IN MY EXTENDED WARRANTYCUSTOMER SERVICE HAVE GOT TO GET THERE ACT TOGETHER ALSO ANY PHONE CALLS MADE SHOULD BE A FREEPHONE NUMBER.
STEVE TORTORA's full review | 55 words
Review by
HASHIM36
on 26th Aug 2007
User Rating : 0
Respect :
0
I bought a laptop from Haverford West comet shop. This was the only piece available there. there was a 14 day return policy. Since the laptop was displayed there they deducted £50. But on the bill they wrote non-pristine stock. Then I thought I shouldn't buy a laptop which was displayed. When I went there to change it before 14 days they treated me so unprofessionally and told me that it won't be replaced at all. When the same laptop after the guarantee period had some disc drive problem I ...
HASHIM36's full review | 128 words
Review by
Margaret Sinclair
on 6th Aug 2007
User Rating : 8
Respect :
0
I am very happy with service I received from Comet, and the fact I had no delivery charge - excellent!
Margaret Sinclair's full review | 83 words
Review by
jj2205
on 16th May 2007
User Rating : 2
Respect :
0
The Comet store nearest to me is in Yeading, Middlesex. I went to buy a computer, and I found a store that resembled a second hand shop, as most of the goods on show were dirty, and some were broken or damaged. Some also had the wrong information displayed. The salesmen were woeful in their knowledge of computers, in both hardware and software. I felt he was trying to sell me a computer that I did not want or need, and his attempts to convince me it was "just right for me" only convinced me that ...
jj2205's full review | 147 words
Review by
queram
on 10th Jan 2007
User Rating : 5
Respect :
+1
I chose them because of the value for money they offered. The web page is OK, but it should be standard these days. The problem was that they don't tell you what cards they accept. To me it meant that after all the box filling and ticking, I was denied the opportunity to pay with the visa electron card I had intended to pay with. So I had to transfer money into another account and use another card - and had to do it in a rush and fear of a "session timeout" error message. If there was an icon or ...
queram's full review | 289 words
Review by
dontgothere
on 9th Oct 2006
User Rating : 0
Respect :
0
I went to purchase a new computer at Comet. The one I chose was not available, so I chose another one, slightly dearer. Apparently their computer was showing 4 in stock, so the assistant took my payment with a Visa card, went into the stockroom and promptly came back out and told me they hadn't got any. He couldn't refund my payment as the computers were down. So he expected me to walk out of the store minus £400. and my computer!!!
He gave me a receipt and told me if I collected the co ...
dontgothere's full review | 159 words
Review by
jonesy000000
on 18th Sep 2006
User Rating : 6
Respect :
0
Everything went smoothly, would happily recommend Comet to my friends.
jonesy000000's full review | 77 words
Review by
MOUNSEY
on 7th Apr 2006
User Rating : 4
Respect :
0
Dont order from Comet if goods are shiped by ParcelForce. My items took 7 days to leave Preston, arrived in Ireland in 24 hours and has still not been delivered expected on Monday some 11 days from despatch. Poor service for a high price.
MOUNSEY's full review | 41 words
Review by
MelissaB
on 25th Mar 2006
User Rating : 1
Respect :
0
I ordered a camera and a memory card from Comet at the beginning of January. The memory card was out of stock, so they would refund me. I eventually had a refund, after calling them on 3 consecutive Saturdays, and I was told every time that the refund was on its way when it wasn't.
I asked for a Saturday delivery, for which I paid £11.99 extra.
They never delivered the first Saturday, so I called Comet on Sunday. The agent told me they would try to deliver the parcel during the week (w ...
MelissaB's full review | 524 words
Review by
bevans
on 20th Feb 2006
User Rating : 0
Respect :
0
I ordered a fridge freezer from Comet for delivery on a specific day. I took time off work to wait in, but there was no delivery. I chased them up throughout the day, and was promised the goods would arrive. I was told by one member of their staff that although they had my money, it was down to me to chase their courier, and it would be 'a waste of his time'. It still hasn't arrived, and I had no contact from them. I was going to order another £1000 worth of products, but not after this ex ...
bevans's full review | 102 words | 1 comment added.
Review by
sumitray
on 7th Feb 2006
User Rating : 0
Respect :
0
I order a TV over the Internet and gave my credit card details. Comet requested authorisation and received it (According to credit card company). So re-did order and gave Amex card, Comet requested and received authorisation twice. I now have £7500 against my credit line. Whilst they didn't take the money the requests are held against credit line. Call centre agreed that they had done this but Customer Service denied this
sumitray's full review | 81 words
Review by
PeteB
on 3rd Jan 2006
User Rating : 10
Respect :
0
I ordered a Sony DVD player from Comet before Christmas. They had it in stock and I was able to choose from several delivery dates. By paying more I could have chosen morning or afternoon, and for more still, I could have chosen to have it delivered on Saturday.
They delivered on the day I had chosen, and the package was in excellent condition.
PeteB's full review | 71 words
Review by
fornost0
on 10th Oct 2005
User Rating : 0
Respect :
0
I bought a Rio Carbon from Comet, and paid extra for delivery on a specific day for a special anniversary present about 11 days later. It wasn't delivered on time, or the next day, or the next, or the day after that...
Remonstrances to Comet and Parcelforce fell on deaf ears, each blaming the other, and they were obviously unconcerned that they had completely ruined a surprise. I'll never use either again.
fornost0's full review | 87 words
