Currys - www.currys.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Bunch Of Jokers”
Written on: 15/05/2013 by curryareuseless (1 review written)
Stopped off in the currys store in Winall Winchester, I went to buy a coffee machine and was specifically after a red on, to my joy they had a red one on display. but none in boxes I stood waiting for 10 minutes for some help but the staff were too busy talking between themselves! I was 1 of 3 customers in the storeso the staff were not busy at all. I eventually went to the customer service desk and they were more than happy to help I explained what I wanted and off they went to collect my... (read more)
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★☆☆☆☆
“Waste of money don't bother to pay the £65 for...”
Written on: 03/05/2013
I brought a free standing cooker from Currys and paid for the installation services. However it would seem that this service only works if your house has been built and designed to the very highest health and safety specifications. If you are not prepeared to have electrical points moved, your kitchen re-shaped to fit in your new cooker, then hire an independant electrician. On the second attempt to get mine installed after jumping through hoops to achieve their requirements, and getting... (read more)
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★★☆☆☆
“Beware! Incorrect Information on their Web Site”
Written on: 16/04/2013 by Cook007 (8 reviews written)
While browsing the Net for kitchen appliances I discovered two big discrepancies on Currys' web site. I almost ordered the AEG X59143MD0 Cooker Hood as it was advertised as an 'island' hood - one that hangs from the ceiling rather than fitted to the wall. I realised just in time (after checking other retailers' sites) that it's a chimney hood and I reported this to Currys. As far as I'm aware they changed the item description. I was also looking for an induction hob and the AEG HK764070FB... (read more)
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★☆☆☆☆
“Knowhow, clueless more like!”
Written on: 08/04/2013 by DenB (1 review written)
I ordered a modem router on line. When I was given a delivery date I realised I was going to be out so used the e mail/browser system to delay delivery for a day. They turned up anyway and therefore had to return the following day. When the router proved to be faulty the problems really started. I was offered a home exchange. Sounds OK but when the delivery driver arrived, no new router. When I called Currys they explained I would have to wait for the returned item to be checked... (read more)
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★★☆☆☆
“Asus laptop taken for repair...never to be seen again ?”
Written on: 07/04/2013 by Exasperation (1 review written)
I took my son`s netbook in for repair under the manufacturers warranty 6 weeks ago.I revieved the relevant documents from them with the service number on etc and waited to hear back when it was fixed...and waited...after four weks I went back to the store to see what was going on (I had also phoned the "know how" team several times...not much help at all)...I was given a nu8mber for Asus in Holland and went on my way.The next day I called Asus and related the serial number of the machine as... (read more)
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★☆☆☆☆
“Delivery service shocking ...don't use ”
Written on: 07/04/2013
I ordered a fridge and paid £16 for a delivery slot which was 4 hrs. I was told to stay in and make sure I was there to receive item. I took the day off work waited 4.5 hrs and no sign of delivery. I rang and they said they were running 2 hrs late! I asked why they did not text me and let me know but they said as they had not rung it should have been obvious to me they weren't coming as they always ring 30 mins before ... How would I know that ?!! I then tried to sort out another time to... (read more)
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★☆☆☆☆
“Not advised display model had required new hard drive!!”
Written on: 31/03/2013
Absolutely terrible service from both Bath stores, in town and out of town. Bought a display Acer All in One Z5771 computer. Was told it would take 1/2 hour for them to remove their display information, etc from computer but 2 hours later it was still not ready. Agreed they would deliver it. When unpacking box I discovered a repair docket! It had been repaired with a new hard drive and the memory capacity was incorrectly displayed as 6gb, yet when checked at home it was 3gb! Was also... (read more)
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★☆☆☆☆
“Delivery Service Terrible”
Written on: 27/03/2013 by Daniedj
We were allocated a time slot of 12.15 to16.15 for the delivery of a tumble dryer and told we would be contacted by phone half an hour before hand. At 16.20 we had heard nothing and received nothing so I rang Knowhow to find out what was happening, I was told there was a delay but I was the next delivery and they would be with me in a matter of minutes. Three hours and four more calls by me later the dryer was delivered. During this time I was at one stage told there was snow in Cardiff... (read more)
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★☆☆☆☆
“VERY BAD CUSTOMER SERVICE ”
Written on: 24/03/2013
We bought a Panasoniv LED TV on 19-02-2013, But unfortunately it does not look brighter and clear and the customer advisor told me it is an LED tv but the receipts and documents and cover and back side of the tv shows it is an LCD tv. As I was not satisfied with the performance of the product so I contacted the customer seriv e help line but the person who tool the phone up was very rude and when I requested to connect the manager,the service advisor told me that it is impossible to talk to... (read more)
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★☆☆☆☆
“Electric hob faulty after 3 weeks - engineers don't...”
Written on: 20/03/2013
Purchased a Currys Essentials electric hob and after only 3 weeks one of the rings stopped working. Called the Currys service number from the receipt and they booked an engineer (3rd party contractors) to come round to repair it. The engineer came round a few days later, he had a look and left to order parts. Over the next week another ring stopped working which we also reported, then it stopped working altogether which we also reported so now we have no use of the hob at all. After not... (read more)
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Showing 1 - 10 of 174 Reviews
★☆☆☆☆
“Poor delivery service”
Written on: 20/03/2013
Hi we paid cash for a freezer from your company 2weeks ago your staff told us it would be dropped of to us on the 15th witch is today I have taken a day of work so someone would be in an yes you guessed it now delivery untill tomorrow not only have your company had our money for 2weeks I have also lost a days pay come back comet at least we knew where we stood with them I think your service is shoddy to say the least (read more)
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★★★☆☆
“watch out for this one. what ever happens plan £9.50p”
Written on: 20/03/2013
Bought a new laptop last week, everything was fine until I went to pay, the assistant told me use the 24/7 help line as much as you want it's free for a month, what he did was sign me up to Whatever happens plan and Sets a Direct Debit of £9.50 a month without asking me. I complained I didn't agree to this is answer just cancel it if you do online banking. since when do shops sell me something I didn't ask for and think it's ok to steal £9-50 from my bank account. (read more)
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★☆☆☆☆
“Don't ever trust Currys”
Written on: 16/03/2013
I have recently spent over £1.000 on a Smart TV that upon delivery and examination had a scratch. That same day the matter was taken up with the TV Manager and although reassurance was made that the matter would be dealt with properly, this has never been the case. At the time, there if a folmal complaint in place but so far nothing has been done. I am allowing the necessary time to deal with this, but if I do not have anykind of reply I am prepared to start legal proceedings. This is... (read more)
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★☆☆☆☆
“Bad”
Written on: 15/03/2013 by boatgirl01 (2 reviews written)
I purchased a cooker from these lot online. I received 2 emails confirming the delivery date as today 15/3. My o/h rang them in the week, to confirm time of delivery, and was told they would contact us nearer the time, or we could track it online. I dutifully booked the day off of work and arranged for a qualified gas fitter to come out. At 4.30 yesterday I got a phone call from a really rude woman at the manufacturers telling me that the cooker was out of stock, they didn't know when it... (read more)
Visit currys.co.ukBoatgirl01's Response to boatgirl01's Review
Written on: 16/03/2013
Well the saga with Currys continues!!! now not only did they NOT deliver the cooker I ordered, they are saying that the order wasn't cancelled so I cant have my money back...cos they need to speak to the manufacturer to make sure it wasn't delivered!!! this is the same manufacturer who told me the cooker was out of stock for the forseeable future the day before it was due to be delivered!! The same day that i cancelled the order with Currys! So there's £400 sitting in there bank account that is legally mine!!!! seriously do not touch these lot folks, they need to go the same way as Comet!!
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★☆☆☆☆
“NEVER use Curry's / Dixons / PC World”
Written on: 12/03/2013 by AndyP1966 (1 review written)
Bought new 43" Plasma January, faulty sound from new, Currys will only send away to engineers and if no fault found then 'tough', will rectify any fault if its found but could be without a TV for upto 3 weeks. Sold as 'superb quality sound' and its as tinny as an old 25 year portable. Wrote to the CEO, received a shocking call from customer service. Should have realised I should have bought from Argos, when I went into the Blackburn store and was ignored by all the TV staff. Spent over £800... (read more)
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★☆☆☆☆
“Late, unhelpful and rude”
Written on: 11/03/2013
Two texts to say delivery would be with two different time slots ! Waited until the end of the latest one and nothing. Turned up over an hour late to be told noty problem you were given the wrong time ! Please buy from anywhere else these guy suck big monkey balls (read more)
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★☆☆☆☆
“Birstall Store - Manager Name Rav, Very Bad Attitude &...”
Written on: 04/03/2013
We purchase a computer from this store early part of this year as we thought that this store would be good at customer service and after sales service, this wasn’t the case unfortunately. We rang the Know How team on the phone 2-4 time before going to the store to complain as the people in the call centre had tried everything they could and they had given up on the computer we had no choice but to spend time going to the store to complain. When we arrived at the store someone had a look... (read more)
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★☆☆☆☆
“Reservation Service”
Written on: 03/03/2013
I used the reservation service for a free view box and had confirmation of this. When I attended the store the following morning they were out of stock. After around 20 minutes of not much happening they offered a product of a similar nature. When I got this home it appeared that it had already been opened and possibly returned, the batteries were dead and the product didn't work. I returned the item to the store where the attitude was poor and eventually got my money back. I reserved the... (read more)
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★★☆☆☆
“Delivery disgusting”
Written on: 01/03/2013
We had a cooker delivered before christmas and the delivery man was so rude about having steps up to front of property (even though they had been warned and it was on delivery instructions).. Now today we had new washing machine delivered and the instruction was to take away old machine. They also moaned about steps saying they hadnt been pre warned (again it was on instructions)and then they refused to take old one away saying no room on van !!!!!! so they had just taken new machine off to... (read more)
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★☆☆☆☆
“Damage to floor”
Written on: 01/03/2013
I have learnt that you can get Knowhow currys or pc world or who ever they are to compensate you for damage. Get them to deliver an item Then phone up claim the delivery men damaged your floor Make the claim about £250 and knowhow group will send a cheque after you have sent 2 quotes hen sent the item you bough baqck for a refund within 28 days You can claim for decorateing if you want Say they caught wall with old appliance. It works ive done it, (read more)
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Showing 11 - 20 of 174 Reviews
★☆☆☆☆
“Currys = bad customer care and delivery”
Written on: 27/02/2013 by gjjrb
Order from CURRYS at your peril. They will not deliver goods to your door, because of health and safety!! ie. they will dump them on the edge of your property. We are talking about fridge freezers etc. which are extremely heavy. And if you have any problem do not expect to speak to a manager or anyone who will care within a suitable time frame (we waiting 10days and then had a 30 min phone call!) And if they promise to call back don't believe them, they won't. We bought a cooker hood,... (read more)
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★☆☆☆☆
“Currys = bad customer care and delivery”
Written on: 27/02/2013 by jenm78
Order from CURRYS at your peril. They will not deliver goods to your door, because of health and safety!! ie. they will dump them on the edge of your property. We are talking about fridge freezers etc. which are extremely heavy. And if you have any problem do not expect to speak to a manager or anyone who will care within a suitable time frame (we waiting 10days and then had a 30 min phone call!) And if they promise to call back don't believe them, they won't. We bought a cooker hood,... (read more)
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★☆☆☆☆
“Appalling Installation Servce”
Written on: 24/02/2013 by cnice
DO NOT USE CURRY'S INSTALLATION SERVICE!!! Particularly if you work Monday to Fridays. Had a machine delivered and installed on a Saturday (Had to wait 2 weeks anyway as needed this service on a Saturday). Machine was delivered and installed, after engineers left I used it and halfway through the wash an error message came up which when looking at manual was an installation fault. Called Hotpoint who referred me to Currys as it was installation issue, phoned Currys who then referred me back... (read more)
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★★★★★
“Online Shopping was a pleasure!”
Written on: 18/02/2013 by gh1900 (2 reviews written)
I placed an order online for a product I needed and I was instantly drawn to purchase it from Currys.co.uk as they had free delivery...always a bonus!! Furthermore, the product was half-price...even better!! It arrive promptly and in perfect condition so I am really pleased with Currys and I would really recommend them to people and I would certainly be using them again to make purchases in the future. Thank you Currys!! (read more)
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★☆☆☆☆
“Poor delivery, non caring attitude to customers.”
Written on: 15/02/2013
Ordered a Cannon Range cooker from Curry's and the sales guy on the phone said a saturday delivery would be no problem. I even received an email confirming. Saturday came and no delivery. Phoned there so called "Help Line" and said there was nothing they could do and they need to be informed from the manufacturers when they could deliver. I reminded them that my contract was with them not the supplier and they had put me to a great deal of inconvenience. It appears they will say anything to... (read more)
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★☆☆☆☆
“what customer service”
Written on: 11/02/2013 by sophie56
Fridge freezer ordered and delivered, but damaged quite badly. It was for my elderly mother contacted the team and am still waiting reply after 6 days. Please do not buy goods from this retailer they are just terrible (read more)
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★☆☆☆☆
“Shameful customer service-frustrating and upsetting.”
Written on: 08/02/2013 by lslosullivan
In September 2012 i purchased a laptop from Currys in Cork. it was a necessity as i was starting college, the laptop itself was great until I started experience problems with the battery. Due to the fact i only had the laptop for just over three months i brought back to the shop who told me they would send it away for repair. I was assured that the repair time was 21 days MAXIMUM. the member of staff told my father and I that the laptop would be back no later then this time period. we were... (read more)
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★☆☆☆☆
“Samsung UE46EH6030 full hd 46 LED 3D TV”
Written on: 26/01/2013 by Ellisbryan (2 reviews written)
Bought this Samsung UE46EH6030 full HD 46 LED 3D TV last November 14th 2012, after the 21 days it started going out of sync, voice comes after the mouth moves, this is only 2 months old , but because its out of its 21 day exchange policy, it has to be repaired, had an engineer called out to fix it at home, change the mother board, this did not solve the problem, called custour service they organised for it be collected on the saturday and will fix it and back to us in 7 days time, if its... (read more)
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★☆☆☆☆
“Hopeless, try elsewhere!”
Written on: 24/01/2013
Purchase a fridge freezer online for my elderly parents. Arranged next day delivery at a cost of £10.00. Waited in all day delivered 7am -7pm. No delivery waited 20 minutes to speak to human, told problem at Currys No delivery today, someone from Sales would ring me within 24 hours to explain problem. Meanwhile Parents have no fridge/freezer. I will never use them again. No surprise I cancelled the order. I wish I would have reviewed this web site before using them. (read more)
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★☆☆☆☆
“Dishwasher Installation ”
Written on: 23/01/2013 by Hoveactually35
Bought a slimline dishwasher from Currys and paid for installation and removal of my old machine. Delivery men refused to install as "the fittings were all wrong" and I needed to contact a plumber. They wouldn't take the old machine. I got my best DIY head on and managed to install the machine with very few problems. The only issue that I could see which would prevent the installation by Currys was it was a fiddly job getting the pipes behind the kitchen units. Basically they lied to me! Not... (read more)
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Showing 21 - 30 of 174 Reviews
★★★★☆
“Kitchen ware”
Written on: 21/01/2013 by Donuts (1 review written)
My wife and I looked into Currys store Telfordto pass the time away. But in the Kitchen ware department they had several offers. As a consequence we saw that kettles, toasters and microwave ovens were all on special price. The assistant was very helpful and advised us to take complementary coloured items to match our kitchen colour scheme. Well done, good service and competitive pricing. All is not lost! R and J Webb (read more)
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★☆☆☆☆
“Disgusting Customer Service”
Written on: 14/01/2013 by scrapmetal1
I ordered a washing machine and installation service for 12/1/2013 for an agreed time slot. It was late but Currys have agreed to waiver the delivery charge, I will wait to see if they do. When installing the machine they dislodged the u bend which came away from the sink, these things happen I thought and after the men from Currys assured me someone else would call to put right their damage a.s.a.p I wasnt too worried. How wrong was I !!!! I waited in all day and no one called or phoned.... (read more)
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★★★★★
“quick easy and great price”
Written on: 01/01/2013 by andyhathaway (1 review written)
Approached within 3 min by friendly staff.Not hassled, made a purchase and left . Quick and easy.The sales person was excellent , proffesional , friendly and knew his job. Made me want to come back and shop. {kEN 28 CURRYS BRIXTON} (read more)
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★☆☆☆☆
“No service”
Written on: 28/12/2012 by James79 (1 review written)
I went to Currys in Folkestone to buy a camera I’ve seen on one of their adverts today. They had the camera but at £20 more than on the advert. So I tried to find a member of staff to ask them about the cameras and which one was best of the reasons I needed it. It took me 35 minutes to find someone and they were to busy chatting to a friend about what they were doing New Years Eve to help me. So I left and went to TESCO Dover, within 10 minutes of entering the store I had a better... (read more)
Visit currys.co.ukKeithstanyon's Response to James79's Review
Written on: 30/12/2012
This store.together ,together with their incorporated Dixons, have taken customer 'ripoff' to dizzy heights.
The stories I have heard' and PERSONALY' experienced. is frankly. beyond belief.
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★☆☆☆☆
“No dinner for Chrismas”
Written on: 23/12/2012 by Neverusecurrys (1 review written)
I brought a oven that was meant to be delivered last Friday, I had the day of work but they phoned me in the afternoon to say it would be delivred today. It was not delivred. So I phonned them to be told that it will not be delivered till after Xmas. They are closed now. But in the morning I will be going to the store and will demand a refund. My family will not be having Xmas dinner this year thanks to Currys. I have not brought anything from a high street sore for years, just brought... (read more)
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★☆☆☆☆
“Left waiting for over 30 minutes TWICE”
Written on: 19/12/2012 by Bones11
After walking around the store i eventually managed to catch the eye of a sales assistant. I bought a 500 pound telly without too much bother apart from usual attempt to sell warranty. I then asked about an xbox but apparently that was not his section. I was advised to wait in the appropriate section. Which i did for 15 mins during which time the sales assistants refused to catch my eye. I eventually waited another ten minutes before physically standing infront of a manager to get his... (read more)
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★☆☆☆☆
“very poor customer service with irresponsible staff”
Written on: 17/12/2012
i would never ever buy anything from this horrible store.I havent seen such a bad customer service experience anywhere in my life time. I bought a nikon cool pix s3300 cam and i was totally unsatisfied by its perfomance,all the pics APPEARED GRAINY and looked terrible.AND so i took the camera to the store jus after a week i bought tat as to exchange it for a much good option, even a more costlier one by paying extra, the staff told tat they cant help us as they dont care anything about... (read more)
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★☆☆☆☆
“Poor Cusromer Service”
Written on: 17/12/2012
I would never shop here again. The staff were unhelpful in the extreme and more than a little dim. The products can be of very poor quality and obviously built to a prive. (read more)
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★☆☆☆☆
“a sale ?”
Written on: 16/12/2012 by debbie345
a sale ? but no products avalable in stores (read more)
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★☆☆☆☆
“Disgusting Service”
Written on: 13/12/2012 by emmavictoria88 (1 review written)
We have had nothing but problems from the Telford Branch of Currys/PC World. Everytime we go in there seems to be some problem. My sister bought a laptop from them, paid in cash, got it home and opened it up to charge it only to find that the laptop battery was missing! Went back to the store and asked a memeber of staff for help in locating said battery, only to be told that it was a display model and that the battery had probably been stolen, but we could buy a new battery for £80!!... (read more)
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Showing 31 - 40 of 174 Reviews
★☆☆☆☆
“Poor warranty service (Team Valley).”
Written on: 07/12/2012
My Sony Vaio lap top purchased 18 months ago along with 'What ever happens'warranty. The lap-top developed soft-ware problems resulting in the unit being restored down to factory settings by 'Know How' department. I had to return the unit back to the store three times (25 miles) before they eventually got the system fully operational (the system was not checked prior to release). During the initial purchase I was asked what programs I wanted installing - I requested Google Chrome, latest... (read more)
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★☆☆☆☆
“Attitude of staff”
Written on: 04/12/2012
We found your staff at branch 2284 Chelmsford (WNR ) to be ignorant, arrogant with a " take it or leave it " attitude. They gave the impression that as customers we should not have the audacity to ask for assistance in any matter at all whilst they were leaning against various electrical appliances having what can only be described a private conversations. Upstairs there was only one assistant, with, I might add, an attitude problem. Definately, " Thats it......Take it or leave it , I am... (read more)
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★☆☆☆☆
“No delivery and disgusting customer service”
Written on: 28/11/2012
Ordered a cooker and washing machine to be delivered in the morning, nothing arrived so i contacted Knowhow at 3ish in the afternoon to be told my delivery was to be expected in the afternoon between 5&6 the driver will call me half hour before. 8 at night i received a call that my items will not arrive due to drivers being ill and not having the staff. The following day i contacted them again and explained im not happy only to my disgust the customer service provider spoke to me in a... (read more)
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★☆☆☆☆
“Absolutely disgraceful”
Written on: 11/11/2012 by stevenneary (2 reviews written)
If I could give a lower score I would there Know how team in my experience have the motto "we know how not to" Aboslutely shocking poor service. I bought a dishwasher with the fitting service. Waited 4 weeks to have it delivered and fitted. They dismantled my kitchen as it was intergrated and then discovered that the new unit was damaged. They then were then going to leave my old unit in the middle of the kitchen floor. I told them that this was unexceptable as customer services said they... (read more)
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★☆☆☆☆
“ITEM STILL NOT DELIVERED AFTER 2 WEEKS ”
Written on: 09/11/2012
COMPLETELY AND INEXPLICABLY IMCOMPETENT CUSTOMER SERVICE REPS. ITEMS STILL NOT DELIVERED AFTER WAITING 2 WEEKS ALTHOUGH THE MONEY WAS DEBITED FROM MY ACCOUNT IMMEDIATELY. (read more)
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★☆☆☆☆
“Take your money but can't deliver!”
Written on: 03/11/2012 by Whitters9
Ordered on line, 2 weeks later I get told I've missed the delivery I never arranged or was informed about ? Rang customer service to be told its been delivered? ......further investigation it's out of stock? I'm now so confused so am getting a refund! What a waste of time, I don't think they ever had it in stock! Wouldn't shop there again and will tell all to avoid!! (read more)
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★☆☆☆☆
“Currys KnowHow DON'T USE THEM!! They don't 'know how'!!”
Written on: 31/10/2012 by MissRed (1 review written)
Ordered Bosch washing machine online 21st October. (trying to 'hand wash' everything in rainy, wet, weather!) Wrongly displayed on website at that date 'item in stock' - phoned to find it was not! However, told to expect a call re. delivery 'in next 2 days' Nothing! Lots of time, emails & calls spent 'chasing them up'! Called them again Fri., 26th Oct. 2012 assured by polite assistant at their Sheffield call centre - not our local store! (was told relevant dept. locally 'ex... (read more)
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★☆☆☆☆
“Still waiting ”
Written on: 23/10/2012 by Mrsmiggs
I made a pre-order online for a product not yet in stock as it was due to be in 4 days. Product came in to the stores on time and became available online on the same day. Product came in 6 days ago and I'm STILL waiting for an e- mail to confirm despatch of mine..... Never mind a delivery, even though ive rung to chase up the order. I'm not at all happy with this service and will certainly not use Currys again or recommend them to others. Very poor service. I was told when I rang that it was... (read more)
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★☆☆☆☆
“Amateur, Unprofessional and Useless”
Written on: 17/10/2012 by meldick
I havent got much more time to waste on this Cowboy run store. Keep it simple.. . Cooker bought July . faulty thermostat as identified by engineer in Sept 2012. . Waited a week for part, engineer fit but no test done as he lost his tester! . So got on with cooking...Still same prob . Reported again, engineer returns after 1 week. . Same problem, oven loses 32 degrees. Engineer advises dont use. . Engineer phones Hotpoint, they advise order new Thermostat again. time expectancy 2 weeks. DONT... (read more)
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★☆☆☆☆
“Not having in stock”
Written on: 22/09/2012
I order a washing machine formm currys and during thath thety did not have it in stock ask me to wait from 2 to 4 weeks I has to cancelled order and money will return from 5 to 7 working day (read more)
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Showing 41 - 50 of 174 Reviews
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currys.co.uk
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Exasperation's Response to Exasperation's Review
Written on: 08/04/2013
Hi...here`s the update from the posting yesterday.
I have to say that I have rarely experienced such a simple exchange process...all was dealt with in a very efficient and pleasant manner.
I am really surprised at this but I am an old cynic when it comes to modern business practices...I am using the replacement netbook to write this update...it also has a one years warranty from todays date...all in all,todays visit to the store has restored my waning faith in the high street... and my expectation of "difficulties" did not even begin to materialise.
I have to report that I have experienced super service from the store staff....yes,they were only fulfilling their legal obligation but the manner in which the issue was dealt with deserves this rather long praise.
Many thanks to the staff at Curry`s !