Currys Reviews - www.currys.co.uk

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Latest Reviews

★☆☆☆☆

“Very poor customer service”

Written on: 01/12/2016 by NinaColeson (1 review written)

JVC 42" TV LT-42C550 failed within 2 months of purchase. Curry's would not replace and did not offer refund, only offered to repair within 8 days leaving us without a working television. Customer service was appalling to get through to and I was on hold for 25 minutes. Once someone finally answered they were unhelpful, rude and very defensive of how they were handling our case. Would definitely recommend to go elsewhere as the merchandise seems to be as dependable as the below average customer… Read Full Review

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★☆☆☆☆

“Appaling company”

Written on: 24/11/2016 by DarienHansen (1 review written)

Made the ultimate mistake of actually wanting to buy something from this company. The item wasnt in stock.. customer service tried to get us to buy alternative but wasn't suitable. Was informed that the item was in following day but when tried to order I was informed that it wasn't in and WE should have known this as the customer Service man didn't know what he was talking about(!) They were so rude my daughter was in tears when she came off the phone. Strangely we are not going to use this… Read Full Review

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★☆☆☆☆

“Samsung TV”

Written on: 13/10/2016 by Hartley364 (1 review written)

I had a Samsung TV delivered and set up by Currys staff on the 6th September and there was an immediate fault. I emailed know how and they responded saying that I needed to talk to Samsung and provided the telephone number. I responded saying it was nothing to do with Samsung and my contract was with Currys. This went on for a total of 6 emails and then I phoned know how and after waiting 15 to 20 minutes for them to answer, was told that their computers were not working so the notes were not… Read Full Review

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★☆☆☆☆

“Absolutely chaotic!”

Written on: 07/10/2016

Poor, shoddy workmanship from 'Know How' resulting in a flooded kitchen/failure to fit appliances or meet promises of fitting/recycling, trying to leave me with an unfitted fridge/freezer in middle of kitchen floor, blocking the door. Failure to keep appointments/follow up/failure to respond to complaints/failure on all counts! A truly chaotic business that doesn't know what its own operatives are doing/promising and a total inability to sort things out satisfactorily… Read Full Review

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★★★★★

“washing machine delivery”

Written on: 03/10/2016 by Judithc147 (1 review written)

i had a washing machine delivered and was very happy with the experience. The 2 delivery men were very pleasant and very chatty. they text at 7am and said they would be arriving between 8.40 and 12.40, they then rang at 9.20 to say they would be arriving in half an hour then arrived 5 minutes later. I was very happy with the whole experience and have bought many items from currys over the years. Thanks very much currys… Read Full Review

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★☆☆☆☆

“If I could give 0 stars I would!!!”

Written on: 24/09/2016 by Sam288 (1 review written)

Ordered a fridge freezer and was expecting delivery on Sunday. Waited all day to be left a voicemail at 7.30pm to say they had broken down on the way and that it would be with me the following day and they would text me. Waited Monday day but heard nothing. Rang know how to be told the order was completed... Funny that as hadn't received the item. I was then told it had gone back to warehouse and that the store would contact me. Heard nothing. Rang the store to be told it was a failed delivery… Read Full Review

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★☆☆☆☆

“Appalling service! ”

Written on: 22/09/2016 by Raiden349 (1 review written)

I was in urgent need of a washing machine to replace my broken 20 year old one. Curry's had a Miele for a good price so I triedg to purchase it over their website but the site crashing. So I did an order over the phone. The salesman was helpful and told me they would ring me that day to organise a delivery time. It was Thursday and he told me I should get it on Monday. On the Monday I phoned them to ask why I had not been contacted. I was told that they were out of stock for another fortnight… Read Full Review

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★★★★★

“orbitsound sound bar”

Written on: 11/09/2016 by jmcdowall (1 review written)

bought one of these today well pleased with it brilliant sound this was the third one we bought before we got thr right one salesman was realy helpful if it wasnt for him we wouldnt have bought it he gave us a good demo of it in the shop and told us how to set it up would realy recomend it… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 27/08/2016 by Reximus (5 reviews written)

Visited Currys store at Barnsley on Thursday 25/8/2016 to buy a portable radio. My wife and I saw one we liked. We did not know how to work it so sought an assistant. Three nearby chatting but ignoring us. I asked one to assist us. He came but clearly knew no more than us. He eventually got it working but reception was very poor. He explained this was of the store location and its size. He then left presumably to continue his chat with his colleagues. No effort was made to show or sell another… Read Full Review

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★☆☆☆☆

“They dont have a clue about "Consumers Rights"”

Written on: 14/08/2016 by sleeves (8 reviews written)

Back in November 2015 I purchased a Sont 49" TV KD-49X8309C from Currys Kirkcaldy/Fife for £850. Repacked it back into its box and took it back in early 2016 as it wasn`t fit for purpose. At the shop they told me they were the go-between Sony and myself, which i answered as total rubbish. I purchsed the TV from Curry`s and payed Curry`s therefore my contract is with Curry`s. They then got a lad to have a look at the TV, who was a so called Sony "Expert" who fiddled about with it. Sent me home… Read Full Review

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★☆☆☆☆

“Click and Don't collect ”

Written on: 14/08/2016 by stevedj (1 review written)

Ordered a JBL flip 3 to collect at the Kettering store. Received a confirmation email with a reference number. I drove straight round and was abruptly told we don't have it in stock. I asked the sales assistant when it will be in stock and he said there is no planned delivery for it..I then asked why they still had the display model up and was err because it is on our product list...I lost the will to argue further. I then went back to the website to try again and ordered again and this time… Read Full Review

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★☆☆☆☆

“Click and Don't collect ”

Written on: 14/08/2016 by stevedj (1 review written)

Ordered a JBL flip 3 to collect at the Kettering store. Received a confirmation email with a reference number. I drove straight round and was abruptly told we don't have it in stock. I asked the sales assistant when it will be in stock and he said there is no planned delivery for it..I then asked why they still had the display model up and was err because it is on our product list...I lost the will to argue further. I then went back to the website to try again and ordered again and this time… Read Full Review

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★☆☆☆☆

“Rubbish service ”

Written on: 16/07/2016 by MakailaChurch283 (1 review written)

Went into my local store in Grimsby,, asked to buy one of the washing machines an Indeset model £219, the man that served us said " you can't buy that because it's on sale tomorrow!" I asked why I couldn't have it at the price that was on it, he looked at me blank and said "no it's on sale tomorrow" I asked him why I couldn't buy it now he said "no it's a head office decision???" Went to Argos and bought one 15mins later,, what rubbish service and stupid to have things in store on display you… Read Full Review

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★☆☆☆☆

“Samsung ue40j5100hdtv”

Written on: 13/07/2016 by gibfen (1 review written)

Only 5 months old and screen has gone already.contacted currys who said they would call back but never did.had to keep phoning them.eventually told me to contact Samsung UK technical services to arrange an engineer.they wanted photos of the fault and also the receipt.this has gone on for 2 days and no indication of when this will get looked at.completely rubbish currys and Samsung.will never use either again.please avoid at all costs… Read Full Review

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★★★★★

“Condenser Dryer”

Written on: 03/06/2016

I recently purchased a Condenser Dryer, the salesman was very informative and helpful. I have purchase other electrical items and have always been extremely satisfied with the service given, nothing has been too much trouble… Read Full Review

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★☆☆☆☆

“Quick Version - DO NOT EVER BUY ANYTHING FROM CURRYS....”

Written on: 01/06/2016

I made an attempt to buy an American Fridge Freezer. I made it explicitly clear that I live in a three storey town house and therefore my kitchen is on the first floor. I was told that this was 'no problem at all', how wrong could I be. On the first delivery attempt, delivery was refused because the delivery guys were not spring chickens (as they told me), the second team also refused. Not only were the teams rude, they also pointed to dreadful disconnects between what the shops say and what… Read Full Review

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★☆☆☆☆

“What customer service”

Written on: 23/04/2016 by dsRamsey126 (1 review written)

Visited four stores today with a pocket full of cash and the intention to buy a television. Left all four stores empty handed. I'll get one from Argos tomorrow!… Read Full Review

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★★★★☆

“Hive Heating Control”

Written on: 20/04/2016 by Duffa666 (1 review written)

Brilliant piece of kit, happy with installation by British Gas... BUT Currys SHOULD be telling people if you have a council house you need planning permission!… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 04/04/2016 by McNeill97 (1 review written)

I purchased a cooker and the website said that a 2hr delivery slot could be made for a fee. When I tried to book an available slot the slot was then unavailable. Had a live chat with curries to be told they didn't actually do a 2 hr slot and it shouldn't be on the website but would be advised of a 4hr slot on the day. The cooker was for my tenant who had to book the whole day off work. The delivery didn't come within the 4 hr slot and there was no attempt by know how to keep us updated. I tri… Read Full Review

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★☆☆☆☆

“Condenser Dryer”

Written on: 15/02/2016 by 1985McClure (1 review written)

I bought the Hotpoint Condenser dryer in Currys sale. I chose Hotpoint as my previous dryer was a Hotpoint and was brilliant. This one is terrible, takes forever to dry things and I have to keep stopping it to untangle the washing. My old tumble dryer didn't tangle clothes, dried in half the time so when buying this one I thought it would be the same. Definitely a bad idea buying this load of rubbish… Read Full Review

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