Picture courtesy of Paul.
| Customer Service | 3.2/10   |
|---|---|
| Quality of website | 5.2/10 |
| Value for Money | 5.3/10 |
| Reviewer Rating | 3.1/10 |
| Overall Rating | 2.6/10 |
Full review by
Guest.
on 25th Nov 2008
User Rating : 4
Respect :
0
We bought a fridge and freezer from Currys at Derby I went down to the store on Wednesday I paid in full and for the early time slot on Sunday morning 7 till 10 because they were fully booked I at 10.07 I received a call from the driver saying they would be there in 10 mins 10.30 they arrived one of the drivers said he did not get into work till 8 i'd ben up since 6.30 I am not impressed with there attitude at all dont think I will be having there delivery service again
Guest.'s review and ratings | 90 words
Review by
Guest.
on 7th Nov 2008
User Rating : 9
Respect :
0
Bought a microwave in march from Harrogate store broke down in November retuned it to store and was offered refund or new machine as they did not have same model in at the time we were promised one the next day sure enough we got new one.
We are very happy with the service we got hats off to harrogate store, well recommend currys.co.uk.
Guest.'s full review | 66 words
Review by
Anne Rickard
on 1st Sep 2008
User Rating : 0
Respect :
0
Reserved a 50in tv over the phone, was given a reservation no. Was told take it by close of business the next day. my husband did the 29mile trip to Aberystwyth taking with him the all important no, not thinking to take identification with him but who else would have that reservation no? At the shop he was told he should have brought identification with him. Who but the person given the reservation no would know what it was for as nothing was written on it to say what it was and where it was for ...
Anne Rickard's full review | 144 words
Review by
MiseryShopper
on 16th Jul 2008
User Rating : 3
Respect :
0
I recently bought an LCD TV from Currys Burnley branch. The picture was great but the sound was terrible when I hooked it up to my hi-fi. Customer Services (helpline) told me to take it back to the store, but when I got there they refused to accept the fault because EVERY DMTECH TV in the store had the same fault!
I felt they did everything in there power to hinder my progress, and I have had to resort to contacting DSG by email. I am well within my rights, and they're processing my complaint n ...
MiseryShopper's full review | 135 words
Review by
valentine12
on 3rd Jul 2008
User Rating : 3
Respect :
0
I was advised by currys that there was nothing wrong with my product yet i am still getting the same problems.
valentine12's full review | 40 words
Review by
Guest.
on 17th Feb 2008
User Rating : 9
Respect :
0
Went into local Curry's near Fareham, selected the cooker we wanted, salesman most helpful and filled in necessary info on in-store computer. Gave us delivery date and time - with a phone number to ring day before delivery just to confirm.
Delivery man rang 30 minutes before delivery due - arrived on time, fitted new cooker and removed old one. No problem.
Will use Curry's again
Guest.'s full review | 74 words
Review by
Guest.
on 15th Feb 2008
User Rating : 0
Respect :
0
We ordered a Nintendo Wii using their online facility, delivery was within 1 to 3 days. We received an email confirming the order. 3 days passed and we heard nothing, I rang them on the 4th day and was given the run around by ringing several departments including DHL. Eventually I managed to speak with someone who could help me,he said that the order would be despatched within the next day or two.
The following day my partner received a phone call confirming despatch along with a part refund a ...
Guest.'s full review | 225 words
Review by
Guest.
on 22nd Jan 2008
User Rating : 0
Respect :
0
Staff standing behind counter not even asking can we help you after spending some time looking at T.V S we left the Curry shop .Some weeks later we required a new cooker so we tried a Curry store in a different area only once again to find the same thing plus when you finely got some one to speak to they had no clear knowledge of what they were selling or of payments. You have already lost two sales from us.
Guest.'s full review | 83 words
Review by
Guest.
on 19th Jan 2008
User Rating : 0
Respect :
0
I can only advise prospective cutomers of Currys store that, in our experience, the on-line reservation system just doesn't work. The store is not bothered enough to do anything about it. Curry's on-line reserve and collect service simply has not worked! We reserved the required item for collection [a 15" TV ] and received confirmation from the store. On arrival, it took an hour for them to discover that the item has never been in stock and therefore could not have been reserved. We were offered ...
Guest.'s full review | 169 words
Review by
Popeye22
on 20th Dec 2007
User Rating : 0
Respect :
0
We bought a Plasma telivision Aug2006 two weeks ago the picture went but we had sound. I went in to the Currys store and I found them unhelpful. All they could say was it's out of guarantee. They could not advise me what to do, I found the staff to be rude and inconsiderate. This telivision which is a 42inch Plasma is stood doing nothing. The make is aera and We cannot find anyone who will repair that make. I rang the store were we bought it and was given a number to ring. I rang the number and ...
Popeye22's full review | 201 words | 1 comment added.
Review by
wenna
on 9th Dec 2007
User Rating : 0
Respect :
0
Do not buy from currys the manager said 'what do you want me to do we only sold you the tv we dont repair them' a very obnoxious man in sheffield medowhall retail park my advice go elsewhere.
wenna's full review | 65 words
Review by
happytraveller
on 29th Oct 2007
User Rating : 7
Respect :
0
Ordered on Saturday and arrived Wednesday as promised. Unfortunately it had a big dent in the door (probably because delivery men had removed wrapping prior to its arrival which I believe is not supposed to happen). Promised delivery of replacement Friday but rang delivery phone line and found they had no record of replacement delivery time. They were apologetic and provided a new date which was suitable. Finally delivered item 8.10am Monday in good condition. Delivery men were friendly, unwrapp ...
happytraveller's full review | 188 words
Review by
catherinecurrys
on 22nd Oct 2007
User Rating : 1
Respect :
0
After a delayed deliver from Currys, the appliance finally arrived. However, the delivery team would not take away the old appliance as they did not have the paperwork to take it away. The delivery team told me that they were experiencing lots of problems with customers, as Currys were promising them services they could not deliver. I was told to call customer services and that there would be no problem in getting the old appliance taken away. I called customer services and was informed, because ...
catherinecurrys's full review | 140 words
Review by
catherinecurrys
on 22nd Oct 2007
User Rating : 2
Respect :
0
The delivery man brought my appliances to my home, but took them away undelivered as he did not know which of the 3 days bells to press, which delayed the delivery at a time when I was due to give birth and desperately needed a new washing machine. Despite complaining to Currys about this, and offering to pay another delivery charge, Currys could not be flexible enough to reschedule the delivery at a quicker than normal time.
catherinecurrys's full review | 106 words
Review by
hello kitty
on 16th Oct 2007
User Rating : 1
Respect :
0
I recently bought a washing machine using Currys' phone ordering service and arranged and paid for home delivery and collection of my old machine. Despite repeated assurances that the old machine would be taken away upon delivery of the new one, Currys didn't manage to tell their courier company (contracted) this, who refused to take it away.
Following over an hour on the phone to Currys, speaking to several people within their ironically named Customer Services department, I eventually had ...
hello kitty's full review | 273 words | 3 comments added.
Review by
Danflavin
on 28th Sep 2007
User Rating : 0
Respect :
0
Currys are fine if you are at home all day every day. I arranged delivery for a particular day, and the night before, I rang, only to find out that the item was booked for another day completely.
Danflavin's full review | 41 words
Review by
john99
on 1st Sep 2007
User Rating : 1
Respect :
0
Unless you know it is in stock, stay away from this site. Looks like they offered goods they could not get just to look good on price comparison sites.
john99's full review | 86 words
Review by
Chris0001
on 28th Aug 2007
User Rating : 9
Respect :
0
I'm very pleased with my purchase.
I've got a Bosch washing machine delivered, installed and tested, plus the dead one removed, for £258 all in. The product is excellent and the service has been exemplary. Curry's have been given a lot of stick for their service but when a company gets things right they deserve that fact to be recognized. Well done.
Chris0001's full review | 131 words
Review by
alexpan
on 7th Aug 2007
User Rating : 0
Respect :
0
I ordered an American type fridge/freezer from www.currys.co.ukand was quoted a price including home delivery. It was then further specified in the acknowledgements that delivery would be to my flat.
When they delivered, the fridge/freezer was just dumped in the entrance hall and left there.
It cost me a over £120.00 to get it taken up to my flat so the item wasn't as cheap as I thought!
alexpan's full review | 99 words
Review by
kadz
on 8th Jun 2007
User Rating : 0
Respect :
0
Currys have bad customer service. No value for money. I am now stuck with a faulty TV I paid 600 pounds for because when I took it back to one of the stores I was told if we can't see the fault we can't replace or refund your money back. The staff at the store were saying that there was no fault with the TV and didn't believe me, I explained the colour on the TV goes funny from time to time, I have reported this matter to trading standards and am waiting for a good result.
Not a good company, ...
kadz's full review | 110 words
