Currys Reviews - www.currys.co.uk

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Latest Reviews

★☆☆☆☆

“Incompetent and Careless”

Written on: 02/06/2015 by ShamarHarrington (1 review written)

Failed to deliver fridge in the specified time frame - Saturday 7am to 7pm, although I was at home all day waiting. Spotted their van outside on the day and waited for delivery guys to use intercom to flats. Buzzer sounded but nobody spoke. I buzzed them in via the main entrance but nobody arrived at the door to my flat. Next thing I knew the van had disappeared. No contact at all from delivery team, no text or phone call, or even a "sorry we missed you" card through the letterbox - all things… Read Full Review

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★★★★★

“pleasantly surprised”

Written on: 09/05/2015 by a.dennis2 (3 reviews written)

Had bad experiences with Currys both online and in store but ordered a cooker online and was very pleased. Free delivery which arrived when expected, both delivery drivers were polite and efficient and took the old cooker away with no bother. Hassle free and easy… Read Full Review

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★☆☆☆☆

“INCORRECT COOKER INSTALLATION ”

Written on: 03/05/2015 by Jadynp67 (1 review written)

Mum ordered an electric cooker to be delivered and fitted by currys cost of fitting £70! On day of delivery two men arrived with cooker they unpacked and installed cooker in short time ! When they had gone i unpacked the grill pan that was in a polythene bag in oven inside the bag were the manufacturers instruction book the grill pan and handle and a stability bracket ! Reading the instructions for the cooker in the installation section it stated that the bracket should be fitted when the… Read Full Review

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★★★★★

“Excellent Saturday delivery ”

Written on: 30/04/2015 by Marm1te (3 reviews written)

Bought a washing machine from currys, I just wanted to say well done on an excellent delivery service to northwich, Cheshire. Delivery was free and we had a 4 hour slot, drivers called ahead and advised they were 20 minutes away. Delivered machine into utility room, ( up several steps) and even offered to remove transit bolts. Polite, efficient guys - thanks very good experience… Read Full Review

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★★★★★

“Excellent Saturday delivery ”

Written on: 30/04/2015 by Marm1te (3 reviews written)

Bought a washing machine from currys, I just wanted to say well done on an excellent delivery service to northwich, Cheshire. Delivery was free and we had a 4 hour slot, drivers called ahead and advised they were 20 minutes away. Delivered machine into utility room, ( up several steps) and even offered to remove transit bolts. Polite, efficient guys - thanks very good experience… Read Full Review

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★☆☆☆☆

“Absolutely appalling customer service DO NOT buy from...”

Written on: 15/04/2015 by O'Gradyam247 (1 review written)

I ordered a washing machine with installation service. Not only was I not informed of the delivery, when it arrived the installer did not install the new washing machine and left the property with the water turned off as there was a leak! So they caused the leak and left without fixing it, what idiots. After numerous phone calls they revisited the property 2 days later, so I was without any water for this period of time. After complaining about having to be at home for 3 days and going without… Read Full Review

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★☆☆☆☆

“lack of customer service”

Written on: 12/03/2015 by IGGS (1 review written)

Just called into St Helens branch of CURRYS to buy a £300 camera. Arrived at 7 30pm and went straight to camera counter. Cameras were 3ft behind the counter so couldnt even see properly what we wanted to buy. Waited for 15 mins and no one even came near to help us. So at 7 45 we walked out. Curry you have just lost a 300 pound sale as we knew what we wanted to buy… Read Full Review

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★☆☆☆☆

“Unprofessional ”

Written on: 12/03/2015 by Leblanc500 (1 review written)

Ordered a TV and took annual leave for the delivery date. Received an email to say what time it would be coming and it never arrived. Had to call them this morning to find out what happened and was told the van had broken down. 1. It is unprofessional not to call and explain the problem so that we don't wait in for hours wondering where it is. You had a four hour time period to tell us it wasn't coming. 2. Why is it up to us to call you the next day and chase it up. Customer service… Read Full Review

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★☆☆☆☆

“No after sale service”

Written on: 27/02/2015 by EllSm (1 review written)

Purchased a washing machine which was fitted incorrectly by Currys resulting in back flow of water into machine. In store I was advise that I had to phone or email the company. Contacted them several times...when you phone they keep you on hold or just keep passing you from one person to another or the manufacture when its an installation problem. When you email they totally ignore you. Awful service. Had to get a plumber in to sort the problem they left!… Read Full Review

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★☆☆☆☆

“Kenwood Cooker”

Written on: 25/02/2015 by Chanel156 (1 review written)

Bought cooker less than 3 months ago. Looks good but thats about it. The main oven stopped working when it was 11 weeks old. Phoned repair line and told them the element had gone. waited 2 weeks for an engineer to come out , only for him to tell me that the element had gone and he had to order it. Its now over 3 weeks. This useless thing is sat in my kitchen doing sweet F A. Its 3 months old for crying out loud. Ive paid £119 for an whatever happens agreement that apparently is not worth the… Read Full Review

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★★☆☆☆

“Brand new Oven not working and poor customer service”

Written on: 19/02/2015 by Anna43 (1 review written)

I bought a new oven in the shop and carried it home. My dad installed but it was faulty. After 50 minutes on the phone to various customer service numbers we were told we had to bring it back to the shop to get a new one or get the money back. They wouldn't come to change it otherwise. I would have expected them to send me a new one and take the faulty away within a week and install for free without me having to bring it back to the shop and wait for 1.30 hours. After 1.30 hours in the store… Read Full Review

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★☆☆☆☆

“Faulty diswasher and currys can't resolve it”

Written on: 05/02/2015 by Parnobal (1 review written)

Purchased faulty dishwasher end October 2014 Reported on day of delivery - told replacement part would be delivered in 2 weeks Did not turn up so called again. Part delivered 26/11/2014 but wrong part - called same day and told would be another 2 weeks Now Febuary 2015 and after 3 hours of waiting in queue for calls to be answered they can't say when I willl recieve the replacement part. Even had the cheek to say my contract was with the manufacturer and not hem Taking this back to a local… Read Full Review

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★☆☆☆☆

“Unbelievably unprofessional, lazy and indifferent”

Written on: 31/01/2015 by AlexisMontgomery46 (1 review written)

Having ordered a large fridge to be delivered to our flat, at an additional cost of £40, we were advised that it would be delivered at a certain time. It finally arrived 2.5 hours late at which point the one member of the delivery crew who could speak English knocked on our door and opened with the line "I have your fridge but you have to carry it inside yourself." The fridge being 2 metres high and about 3 feet wide, this was something of a problem. After he explained to his office than he… Read Full Review

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★☆☆☆☆

“Absolutely Dreadful Company”

Written on: 28/01/2015 by Maxina007 (1 review written)

This is the worst company I've ever dealt with. Bought a new BOSCH SMS58E22GB dishwasher on 12th January with delivery for 17th Jan. Machine arrived damaged and couldn't be installed - taken away. Phoned Currys and told new machine would be ordered. On 20th January got a call saying a truck was outside my house wanting to pick up the new damaged machine which was never delivered. Called Currys to find out that my call on 17th had not been logged. Was told someone would call me that day or the… Read Full Review

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★☆☆☆☆

“NEVER buy from Currys - they are rip off merchants!!!!!!!”

Written on: 28/01/2015 by AP74 (1 review written)

I purchased a TV with a built in DVD player from Currys for my daughter for Christmas. The TV developed a fault when DVD's were playing the screen would freeze for a few seconds then restart by itself. I took the TV back to the store I purchased it from (only 2 weeks after purchase)to be told that they would not exchange or refund the product until they had proved the TV had a fault. So I left the TV with them for a couple of days & they said that there was no fault! They weren't even… Read Full Review

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★★★★★

“Excellent service”

Written on: 17/01/2015 by rbO'Sullivan1988 (1 review written)

Ordered a washing machine & fridge , was told would be delivered 13th January, and would be given a delivery time and a text before delivery. On the morning on the 13th text at 7.00 to be told would del between between 7.20 & 11.20, at 7.30 phone call to say would be delivered in 10 mins, turned up took all the packaging away and my old machine excellent… Read Full Review

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★☆☆☆☆

“Service”

Written on: 08/01/2015 by ladyjane1984 (1 review written)

I must admit when I ordered my goods from Currys, I thought I was using a reputable company - thus said, I was wrong. I wanted to return the item, so I rang but couldnt get through, I then emailed, 2 weeks later, no reply, I rang and spoke with someone, however they were most insistent that I couldnt return the goods as it had been turned on, needless to say that when plugged into electric to charge as per the instructions 'do not turn on, without full charge,' the gadget turned on… Read Full Review

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★★★★★

“panasonic home cinema ”

Written on: 06/01/2015 by zjMcDonald459 (1 review written)

Sevice and product was easy product does what it says on the box!!!… Read Full Review

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★☆☆☆☆

“Click and collect a joke, shop incompetent.”

Written on: 02/01/2015 by fatman0191 (1 review written)

Ordered a tumble dryer via click and collect. went to Gateshead shop following day. took ages to be served, paid with my debit card then informed they didn't have it in stock. Most unhelpful choosing a replacement so they re-credited my card and informed would take 3-5 working days for my funds to be back in my account. What a waste of 2 hrs plus petrol costs. will never use Currys/PC world again. Bought tumble via Co-Op with free delivery and £10 cheaper!!… Read Full Review

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★☆☆☆☆

“Not very professional, rushing my installation to get...”

Written on: 01/01/2015 by judest (9 reviews written)

18th December 2014, two men from KnowHow turned up to install my gas hob. They were early so no complaints there 4:30 - 8:30pm time slot. That's where the positives end. I left them to it there was shouting 'don't drop it', crashing about, bickering amongst themselves and loud singing, probably to disguise the bickering.. Unprofessional. Snipped the moulded plug off the end of the appliance without asking and told me it wouldn't reach so they snipped the cable off the old appliance which did… Read Full Review

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