The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.7 / 5
1865
72% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Perfectly Happy”

Written on: 10/12/2016 by BlakeJohnston133 (1 review written)

Small problems that I had, have been dealt with immediately, and complete professionalism by staff that make you feel completely at ease… Read Full Review

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★★★★★

“Better than the others!”

Written on: 08/12/2016

It all works smoothly and problems, when/if they arise, are dealt with decently. Costs seem to be competitive all round and, if they stay that way, I can't see a reason to move as none of the others have ever been as easy to deal with. Keep it up!… Read Full Review

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★★★★★

“What You WAnt When You Want It”

Written on: 01/12/2016 by iuMorris175 (1 review written)

fast and economic shopping… Read Full Review

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★★☆☆☆

“ As yuor representative knows I am not happy at being...”

Written on: 30/11/2016 by Jonathani403 (1 review written)

As yuor representative knows I am not happy at being sent ESTIMATED READINGS when I Supply Readings. I am waiying to see what happens this month… Read Full Review

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★★★★★

“Review of Utility Warehouse Services”

Written on: 30/11/2016 by Scarletu358 (1 review written)

I have been with UW since 2005 and have been very pleased with their services. The staff at the call centres are always extremely polite and very helpful. I recommend UW to my friends. My only criticism is that the call centres are always busy, which requires a long wait on the phone on hold with no information about where you are in the queue. This definitely needs improving - it gives an incorrect impression of UW… Read Full Review

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★★★★★

“Utility Warehouse provide an excellent service”

Written on: 30/11/2016 by ElsieO'Connell1967 (1 review written)

My main utility services are provided by Utility Warehouse, so I was very pleased to discover that everything they deal with currently will continue to be provided by them at my new address… Read Full Review

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★★★★★

“Best of the Best”

Written on: 30/11/2016 by Gunn66 (1 review written)

Excellent value for money with first class service… Read Full Review

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★★★★★

“Help in activating my card!”

Written on: 29/11/2016 by KeithMcNamara313 (1 review written)

The eventual reviewer was very helpful and actually activated my card, with me able to listen in. This meant that I was able to change the password at my local bank and then was able to use the card… Read Full Review

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★★★★★

“very good for most things”

Written on: 29/11/2016 by Baird456 (1 review written)

website could be a lot faster but most things are very good & put right if problems appear… Read Full Review

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★★★★☆

“My Utility warehouse review”

Written on: 28/11/2016 by Hurworth (1 review written)

I have found the customer service very good, polite fair and professional. This aspect of the service is very important to me given my past experience with other providers like Npower. I also think the rates we have been paying is reasonable. And I have recommended your company to a friend already and I am happy to continue to refer your company to anyone considering a new electric and gas provider. I do sometimes which your customer service phone lines were available a little longer… Read Full Review

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★★★★☆

“Up to the present time I have been happy with Utility...”

Written on: 28/11/2016 by energysupplies (1 review written)

Up to the present time I have been happy with Utility Warehouse.On the odd occasion I have had to contact an adviser I have found them very helpful and have answered my questions most satisfactory… Read Full Review

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★★★☆☆

“Poor WIFI service ”

Written on: 28/11/2016 by Zander473 (1 review written)

Have rung up and complained and spoken to the technical team a few times to sort my WiFi out and am now tired that I'm thinking of leaving the company. The quality of WIFI is poor and everytime I call up they do the tests and say well your speed is running at this so it should be fine but it is for a couple of months and then it goes downhill. Everything they seem to try and do doesn't work. However all staff have always been very helpful and friendly and do try there best to help with requests… Read Full Review

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★★★★★

“Really good services and all staff are fab they have...”

Written on: 28/11/2016 by Edwards123 (1 review written)

Really good services and all staff are fab they have excellant customer services always happy to help and they expalne things to in a sample way so that u understand everything thats what i like about the services u proved for me… Read Full Review

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★★★★☆

“I have always had very good service and never any...”

Written on: 28/11/2016 by ClaireArthur (1 review written)

I have always had very good service and never any issues with my Gas and Electric service, however, more recently I have had issues with my Broadband set up. Although the issue is actaully a BT issue, I was not contacted with an update like I was told I would be which meant I had to chase. Broadband is still not set up and have not heard anything since previous phonecall. Overall, I am happy with the service I have had for the past 2 1/2 years, it's just a minor issue with communication of… Read Full Review

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★★★★★

“Happy customer”

Written on: 17/11/2016 by Aliq142 (1 review written)

During our forts months we have been happy with service and await our annual Bill..hopefully it will be less than with our previous supplier… Read Full Review

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★★★★★

“Prices & service..”

Written on: 17/11/2016 by 257Finch (1 review written)

We have always been very satisfied with thee service & prices from you & are always telling friends how good you are… Read Full Review

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★★★★★

“extremely happy customer”

Written on: 17/11/2016 by Sandovalkq1993 (1 review written)

I'm a new member and I've had to ring a few times to get things organised and everytime I have called the people on the phone have been really well mannered and helpfull. Its nice to be able to speak to people that you can understand ! :-)… Read Full Review

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★★★★★

“very good service & saved money already”

Written on: 17/11/2016 by Fisher1970 (1 review written)

The rep was brilliant - not pushy but gave us our best option. We have saved money already on our bills and have been using the card to make payments so will hopefully save even more going forward… Read Full Review

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★★★★☆

“Easy to read and understand bills everything in one place”

Written on: 17/11/2016 by 181Stout (1 review written)

We like the fact that all our bills are on one clear to understand bill . Because of the simplicity of everything we've just added a mobile phone contract , something was not to clear for me to understand so I rang for assistance and got through to technical help and resolved it in seconds. Can't fault anything. Please don't change the way you are… Read Full Review

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★★★★★

“Broadband ”

Written on: 17/11/2016 by Addyson306 (1 review written)

A very polite & helpful person who dealt with my request swiftly and successfully… Read Full Review

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