The Utility Warehouse Discount Club www.paycheapbills.co.uk Reviews

SamanthaTan's review has yet to be rated - Be the first!
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AVOID AT ALL COSTS- Utility Warehouse has the most appalling customer service we have ever encountered and should be put out of business for the way they charge a recurring membership fee only to deliberately mislead and overcharge consumers then ignore their complaints.

They claim they will put you on a suitable tariff once they determine your electricity usage, but for almost a year they quietly left us building a debt of hundreds of pounds by keeping us on a more expensive price plan even though we consistently provided our own meter readings. Then they have the cheek to deny all responsibility with bog standard responses, and to bill you for Late Payment fees when they are the ones delaying the process by not responding to our complaints!

It has been 3 months since we started the dispute and nothing has been addressed, and we foresee it eventually landing in Small Claims Court. We have wasted so much time, money and energy on this stupid company- emailing twice only to receive dismissive replies, sending a long letter to the CEO only to wait weeks before being told they never received it (and only after I called myself to find out), paying extra to re-post it by Recorded Delivery, tracking and confirming it was delivered, waiting another 3 weeks with no reply, and calling AGAIN only to be told they aren't sure what's happening and will call me back. That was 2 days ago and surprise surprise, nobody has phoned back.

Do not believe a word of their claims to be a Discount Club, they are nothing but con-job liars out to take advantage of people unaware of their consumer rights!

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I have been with Utility WareHouse for several years and experienced no problems until September of this year with regard to internet broadband. Numerous problems occured with acessing internet and for several weeks I was without. I made many phonecalls and sent fax to Michael Richards, Customer Service Manager but was not afforded the courtesey of a reply and when I phoned requesting to speak to the man personally was either told he was away on holiday or out! However, I never did receive any ...

blossom gem's review has yet to be rated - Be the first!
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iv been with them for just over a year.. iv had no end of problems very bad customer services.. first 6 months were great out of the blue i was sent a 900 bill. monthly bills are around 300 a month for gas and electricity i have a very small 3 bed house. i would never advise any 1 to join U W.as iv said no end of problems cant wait to leave them...

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Been a customer of Utility Warehouse now for about 6 years and always been pleased with the service and the ease of use. It was a smooth transition to swap over my gas/elec/broadband and tel lines to them. Love fact that only get one bill each month and fact that having all in one place makes things a) so much cheaper and b) so much easioer to manage. Would highly recommend.

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I am currently in the process of switching my gas, electricity phone & broadband over to Utility Warehouse. Up to press everything they have said is spot on & the change over has gone smoothly. I received my 1st statement & it is so easy to understand. I also think the Cashback card is great! I look forward to saving money with my Cashback card. Will keep you all posted on future comments...

josephasmith's review has yet to be rated - Be the first!
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I have been reading through these reviews as I have recently joined to become a distributor of utility warehouse. Seen many comments of people who are not at all happy with the customer service, I have spoke to them on numerous occasions and they not only answer the phone within 15 sec but they are all ways more than happy to help.

It does annoy me when there is a genuinely good company and people slate it.

Why dont you stick to bt or british gas then, The companies who tie you into 5 year c ...

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Dont go anywhere near Utility Warehouse. Theyre customer srevice is appalling, a damned right digrace! Go with a more reputable company for any of your utilities. They have pissed me of no end!!!

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Please be careful with Utility warehouse.I agree everything does seem rosy for the first 12months until you get your annual review.An agent took away my utility bills had them studied and came back with an offer which was basically too good to turn down,electric and gas for 70pounds a month compared to the 100 pound I was paying.Now for shock,after 12 months I was informed that I was previously on a budget plan and was not paying enough to cover my actual utility consumption.Consequently my gas ...

raqandsy's review has yet to be rated - Be the first!
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Love this company!!!! broadband is good works well whatever the time, Gas and Electric is £ 20 cheaper than my previous supplier and the cash back card is saving me another 25%. Altogether really chuffed couldnt recommend them enough.

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We love being with the Utility Warehouse! It has made a huge difference to us. Our bills are down to £55 per month for a 3 bed house and that includes our phone. Our last supplier EON charged £160 per and month for the same period. It took us months to pay off a bill from EON that was £600! It is so good to know that we are now getting a fair deal and it's nice and easy to pay each month via a single bill. We also really enjoy using our cash back card which knocks £30 of ...

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Quite simply useless... DO NOT USE THIS COMPANY... They will charge you for what you haven't used regardless of any meter readings. Customer services are also f**king useless, disputes ongoing for far too long with copy and pasted responses to any queries. Avoid at all cost, go with a real utility company not these bunch of amateur muppets.

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I have been with utility wharehouse for over 6 months saved money on cash back card see all my bills and my cash back cards in full detail.
Customer service was good polite and quick i have already saved about £50 0n cash back card on my shopping bills.
even bigger savings a xmas when xmas shopping

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Buyer beware! I have been with the Utility Warehouse for 5 months. 5 months of hell! I have never before in my life had such appalling customer service. The saleswoman not only mis-sold the product but outright lied. The broadband is not the 24mbps as she advised, but 0.5mbps! (if & when it works!).
I have wasted nearly 20 hours on the phone to them attempting to have problems resolved. To no avail. Now I have to pay a cancellation fee and pay for the return of the modem etc etc. When I agreed ...

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I have been a customer for Utility Warehouse approaching a year now and it is clear that I will save around £500 on Phone, Broadband, Gas and Electricity, I will also save another £500 with their cash back card, So £1000 per annum is great. My wife is a Chartered Accountant with her own practice so you can imagine she dot's the i and crosses the T's. She has been so impressed she has now switched to Utility Warehouse Business club for her practice and is equally enjoying great ...

Eric Hulbert's review has yet to be rated - Be the first!
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I have been a customer for Utility Warehouse approaching a year now and it is clear that I will save around £500 on Phone, Broadband, Gas and Electricity, I will also save another £500 with their cash back card, So £1000 per annum is great. My wife is a Chartered Accountant with her own practice so you can imagine she dot's the i and crosses the T's. She has been so impressed she has now switched to Utility Warehouse Business club for her practice and is equally enjoying great ...

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My bill for Gas and Electricity from UW covering one (summer) month for a 3 bed semi is £400.00+. Yes - that's right. Over FOUR HUNDRED pounds sterling. Needless to say, I have ditched them.

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I have been a customer with UW since 2005 and actually enjoy being a customer as they provide me with fantastic value for money and excellent customer service. The cashback card reduces my monthly bills by 45% on average. There is nothing to dislike about Utility Warehouse

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very cheap service makes life easier having one bill best costumer service ive ever used discount club has been very useful

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Utility Warehouse, brilliant Company, switched to them from British Gas and saved money on My Gas & Electric.Every time I called customer service I get through withing 15 seconds just as it say's and the staff are very helpful and polite. As far as the Broadband I am due to swith over in and can't wait I am fed up of BT keeps going down , goes slow at times and when I call I am on the phone forever then get put through to Call Centre in another country which all are very polite but I can not alw ...

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Absolute crap, rip offs. crap customer care.
left them and went to british gas and 2 months later there still charging me