The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.7 / 5
1895
72% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★☆☆☆☆

“Incompetent!”

Written on: 06/08/2017 by Evans95 (1 review written)

I have lost count of how many times I have had to call them to try and resolve payment - I have given them my bank details on numerous occasions so they can take payment by direct debit, but they don't seem to be able to take the money! They say my bank has refused the direct debit, my bank said they have not. Now the bank have the direct debit, they are taking the payments too late meaning I am getting final notice payments through. Quite frankly I am fed up with phoning them to resolve… Read Full Review

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★☆☆☆☆

“I changed away from utility warehouse and am now...”

Written on: 03/08/2017 by tiHood128 (1 review written)

I changed away from utility warehouse and am now saving over £1400 a year on gas and electricity bills. This is about 40% less !… Read Full Review

Bluebird22's Comment

Written on: 30/08/2017

i wish tio leave but they just landed me a bill for £186.00 for the light bulbs think thats kind of got us stuck in for another year or so, can anyone give any advice on avoiding this?

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★★★☆☆

“Not as good as it sounds”

Written on: 21/07/2017 by 1985Caldwell (1 review written)

Was led to believe it would be a saving - it wasn't. When I left I was slapped with over £500 bill, encountered some seriously unhelpful "customer service" people. The only benefit is the fact that everything is in one place but really for the hassle especially if you wish to switch you are better off dealing with individual companies on your own… Read Full Review

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★☆☆☆☆

“ask to see tarriffs”

Written on: 18/07/2017 by AlannaRitchie185 (1 review written)

We were told there is a saving of 270 pa on gas and electric. turns out it would have cost 400 more. make sure you se the tariffs. the sales person blatantly lied. told her that I need to roam in the US and it turn out that they are 200% more on roaming! absolute joke. Do not fall for the "ease of use" lines. yep it is great in theory to have one provider and one bill. But when that's at a premium be sure to do your homework and don't believe what they say… Read Full Review

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★☆☆☆☆

“Incompetent, disingenuous and amateurish. STAY AWAY!!!”

Written on: 07/06/2017 by 443Davidson (1 review written)

I cancelled all the services during my cooling off period, as I was duped and mislead by their rep. Customer Services was fine and agreed to cancel as per request. Next thing is they send me a small bill for £6 which I ignore thinking it's a crossover mistake and cancel the direct debit with them. I got a letter to say I needed to reinstate the DD so I sent them a detailed email (as there phones take ages) which I haven't had a reply to. However, today they sent me another letter saying… Read Full Review

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★☆☆☆☆

“Incessant calls”

Written on: 15/05/2017 by Sylvia1993 (1 review written)

I have been called by utilities discount 7 times today with a different number displayed each time. I have requested them to remove my number from their database as I did not give permission to be called by them and if I receive another call I will report them now o the ICO… Read Full Review

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★☆☆☆☆

“It's great, if you're lucky”

Written on: 13/05/2017 by golumn (1 review written)

Everything was going OK, customer service was quite bad on the phone for hours, other than that, the family found it ok. Then suddenly, our WI-FI got cut off?! We called them up and no one could tell us why... We had payed all our bills and had done nothing to even signal we were leaving Utility Warehouse. Eventually, they sent an engineer, but not one with an 'access code' so we had to wait another month, (I have 4 teenagers) for another engineer. (We figured out the 'access code' thing out… Read Full Review

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★★★★★

“AMAZING!!!”

Written on: 07/05/2017 by HeatherShort (1 review written)

I have been with Utility Warehouse since Christmas Eve 2016, and I couldn't be happier! When comparing prices to everywhere else, they are fantastic, the customer service is amazing, and the NHQ staff and the distributors are always so helpful and polite. I was with Sky and BT before moving to these, and now I will never go anywhere else. Savings aside, the benefits that you get from Utility Warehouse is just incredible. I never thought that a utility company could provide so many additional… Read Full Review

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★☆☆☆☆

“Unable to fix a IT problem”

Written on: 02/05/2017 by Martinxz304 (1 review written)

I have been having problems ie not being able to send a fit reading either by internet or telephone. The response has been terrible they seem unable to either want to fix the problem or are unable to do so. Keep away from this company,they are not interested in problems… Read Full Review

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★☆☆☆☆

“Dreadful attitude! Avoid!”

Written on: 20/04/2017 by Duckworthfd22 (1 review written)

My tenant moved to Utility Warehouse. Turns out they had no meter reading from tenant at any time, so all charges just guesswork. When tenant left, next bill came to me but property was vacant as we needed to refurb. Also I had no key to the outside meter cupboard for the block of flats. I needed time to get a replacement from the managing agent. I explained this and made a token £50 payment. Before I have even got a response from the managing agent I have debt collectors letter and… Read Full Review

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★☆☆☆☆

“useless”

Written on: 30/01/2017 by RomeoChavez61 (1 review written)

only just changed over and they messed everything up was sursposed to be on prepayment on the smart meter but they changed it to a credit meter which a week to swap it to a credit meter also I would never recommend the broadband because the download speeds are far lower than your line can handle was surposed to get 19 which sky was giving us and everyone else can but we am getting 15mb download speed and we am only up the road from the exchange we can see it from our flat completely useless… Read Full Review

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★★★★★

“Excellent”

Written on: 19/01/2017 by Weberyc417 (1 review written)

Utility Warehouse staff members that I have spoke to since i joined always explained things I am enquiring about to the best of my understanding… Read Full Review

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★★★★★

“great service, freindly team”

Written on: 11/01/2017 by McGuirerv266 (1 review written)

I have always been happy with my energy suppliers they are a nice friendly team and are always pleasant and friendly whenever I speak to any of the team… Read Full Review

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★★★★★

“Makes it easy to save money on daily bills”

Written on: 08/01/2017 by 99Forbes (1 review written)

Makes it easy to save money on daily bills… Read Full Review

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★★★★★

“Best deal around ”

Written on: 08/01/2017 by 313Thomas (1 review written)

Great. Slur and brilliant customer service what would you ask for… Read Full Review

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★★★★★

“All my services”

Written on: 08/01/2017 by Rylee73 (1 review written)

I have been happy with my service during the last 4years. I would recommend to anyone for all services. Good reliable understanding service' always willing to help… Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 08/01/2017 by Waugh1962 (1 review written)

Whenever I telephone the call centre I always get first class service. The staff go the extra mile to sort out any problems, answer my questions and provide best advice. There is always time for a friendly chat and I never feel rushed. I would (and have) recommended Utility Warehouse to friends and acquaintances… Read Full Review

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★★★★★

“Great friendly service”

Written on: 08/01/2017 by BayleeHooper (1 review written)

Staff helpful fully explain everything - recently moved and took you with us! Great service, quick and easy and they do all the work Staff very helpful can't fault them… Read Full Review

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★★★★★

“helpful,excellant and saves us money”

Written on: 08/01/2017 by olProctor1959 (1 review written)

from the very start when we met our local rep at a trade show we were impressed by the service we received. Its great not having the bills pop thro the letterbox and its so easy to give meter readings etc. Savings are great when l spend on my card - a little prezzie back!When l had a querie it was dealt with very quickly. Cant recommend them enough. Give them a try -what have you got to lose… Read Full Review

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★★★★★

“Service with a smile”

Written on: 08/01/2017 by LeonardoHouse219 (1 review written)

Excellent service provided by professional staff who know their job and understand the way that utilities are supplied, and how important they are to the customer. Good follow up to ensure that solution is the right one. As we live in a remote area of the Scottish Borders, it has been a great help to ensure continuity supply… Read Full Review

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