The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.7 / 5
1739
71% of users recommend this
  • Value For Money

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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“Electricity call handling service is good”

Written on: 25/06/2016 by ryHughes196 (1 review written)

Contacted U/W about last bill which was incorrect. Spoke to member of staff who was most helpful with easy to understand explanation… Read Full Review

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★★★★★

“Best utility provider ever!”

Written on: 24/06/2016 by Zackaryo206 (1 review written)

I have been with Utility Warehouse for about 2 years now and could not be happier. The customer service is absolutely brilliant and its just so easy to submit your meter readings each month and get a correct bill. The thing I love about it the most is that you just pay for the gas and electricity you have actually used, and no other provider can offer you this service. WELL DONE UTILITY WAREHOUSE. I have had a problem sometimes submitting my meter readings as the web site has crashed due to… Read Full Review

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★★★★★

“Great value for money ”

Written on: 23/06/2016 by SalmaVaughn364 (1 review written)

Great customer service all the time and always try to help… Read Full Review

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★★★★★

“The most efficient utilities company”

Written on: 22/06/2016 by 481Faulkner (1 review written)

We have been a member of Utility Warehouse for many years. They are the most economical way to place your business for gas, electric and telephone. They are always very helpful if you neede something, and their automated service is most efficient. I would not hesitate to recommend them to anyone… Read Full Review

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★★★★★

“wouldn't go with anybody else”

Written on: 22/06/2016 by BryanF1969 (1 review written)

Been a customer of UW for 5 years. Cannot fault them. Everything is top notch! - from billing, prices, customer service. What else do you need?… Read Full Review

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★★★★★

“The best by miles”

Written on: 21/06/2016 by Griffin-Altku392 (1 review written)

Simply the best utility provider in the UK… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 21/06/2016

I always find the customer service staff at Utility Warehouse to be very polite and friendly. They always introduce themselves by name and ask how you are doing. However the best thing about them is that they always take ownership of whatever problem you have called about. Many organisations will send you to other departments and you can be passed around various advisors before your issue can be resolved. My experience with Utility Warehouse has been that the advisor who answers your call… Read Full Review

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★★★★☆

“Excellent Service”

Written on: 21/06/2016

I have not had any problem with the service. They even arranged to have smart meters fitted. My consultant is very helpful, and responds to any query I may have… Read Full Review

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★☆☆☆☆

“Threats from Utility Warehouse”

Written on: 16/06/2016 by Jessicab62 (1 review written)

I moved into a new property and that day gave a meter reading to my energy supplier. Shortly after I began to receive bills from Utility Warehouse. I assume the previous occupant was one of their sales people and had given them my details. Since then I have been harassed for payment that I have already made to my energy supplier. I have emailed and called repeatedly. Today I received a really nasty letter from their in-house debt collectors. They are threatening to contact my employers and… Read Full Review

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★★★★★

“Great”

Written on: 14/06/2016 by Xavier81 (1 review written)

I like the price but I particularly like the bill information. It's clear and colour coded so easy to pick up on the bits you want to know. The layout is logical and easy to understand… Read Full Review

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★★★★★

“Easy and convenient ”

Written on: 13/06/2016 by Vinnie1952 (1 review written)

Received excellent service when I have had to call, which has only bee twice since joining. Very friendly and courteous people that took my calls… Read Full Review

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★★★★★

“gold package great value for money”

Written on: 13/06/2016 by 429Hogan (1 review written)

SO MUCH CHEAPER TO BE ABLE TO PUT PHONE BROADBAND GAS AND ELECTRICITY INTO ONE PACKAGE. EASY BILLING. GOOD WEBSITE. NO SHOCK BILLS. GOOD CUSTOMER SERVICE… Read Full Review

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★★★★★

“good service”

Written on: 12/06/2016 by Madilynnb41 (1 review written)

I've found Utility warehouse staff to be friendly and efficient. All questions answered promptly and courteously. Still new to UW and not had a bill yet so can't comment further or know yet of value for money. Just recently moved to this property and the previous owner recommended Utility Warehouse… Read Full Review

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★★★★★

“Am I Happy !”

Written on: 12/06/2016 by 81Martinez (1 review written)

The answer is yes I am My local distributer told me she could save me a lot of money on my monthly bills so being a Widow on a meagre pension I decided I had nothing to lose. It was the best thing I have ever done Thank You Utility Warehouse.There is nothing I dislike about your company… Read Full Review

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★★★★★

“Great customer service”

Written on: 12/06/2016

I can't fault the customer service of this company. There are always short waiting times on hold, and well trained, friendly staff who take their time to listen and discuss. I have always received useful, knowledgeable advice from them. This company seeks a lot of feedback from its customers, which I think is great. Otherwise, marketing is kept to an absolute minimum and I never feel bombarded by them. I also have the choice of emailing a monthly meter reading so that my bills are not… Read Full Review

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★★★★★

“Can not be beaten glad we joined”

Written on: 11/06/2016 by TheScot (1 review written)

We were hesitant in joining UW but it is the best thing we have done would HIGHLY recommend anyone to join assistance from Tech is first class… Read Full Review

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★★★★★

“save some money”

Written on: 10/06/2016 by Janellea304 (1 review written)

Give it a try, excellent customer service based in UK, you will pay less particularly if you get Gas/Elec/Phone/Mobile… Read Full Review

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★★★★☆

“House moving and utility services”

Written on: 29/05/2016 by Anno315 (1 review written)

From our first contact regarding moving you arranged our telephone and broadband and gas and electric to all be sorted for us and it all went smoothly on the dates required and you kept us updated could not ask for better service… Read Full Review

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★★★★★

“People Who Listen”

Written on: 25/05/2016 by VinceLewington (1 review written)

My wife and I have been so pleased with the informed and efficient way the company have provided their Gas and Electricity Service that we have decided to trust them with our telephone and briadband as well. Although we do not actually go live on this service until tomorrow the way they have kept us informed has far exceeded anything we have ever received from previous providers. They put us on the preference service, everything has arrived on time and we have been kept informed throughout… Read Full Review

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★★★★☆

“with thanks”

Written on: 25/05/2016 by JulianneHood224 (1 review written)

i was very satified with all the help and guidence i was given when i was a customer of yours. it was only a change of cerconstances that i left the sceam when using this service i was always satified and thank you for the help… Read Full Review

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