The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.5 / 5
1454
66% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Asking Question about Billing”

Written on: 03/09/2015

I asked a question about my bill, and it was answered perfectly… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 02/09/2015 by Elvis1Fan (1 review written)

Fantastic fast service from Utility Warehouse I tried BT and Virgin Media to get a phone line connected to my new shop premises but BT was extremely expensive and Virgin Media didn't have a clue at what they were doing That's when a friend recommended Utility Warehouse I was surprised at the service provided it was cheap fast and the communication was excellent The only thing I was disappointed about was the fact I couldn't choose a localised phone number. apart from that I would highly… Read Full Review

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★★★★★

“Cash Back Card wouldn't load my money!”

Written on: 30/08/2015 by Tommyu196 (1 review written)

The customer service lady was awesome, especially when we realised that the issue was MY mistake - sorry for wasting your time (even though I never for a second was treated that way!!) Thank you!… Read Full Review

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★★★★☆

“Good service”

Written on: 30/08/2015

Very helpful advisor and customer service. I liked the personal touch. Took a little while to get started due to technical error but all sorted quickly. Signed up for broadband, landline, mobile, gas and electricity - all seems to be going well though still waiting for previous provider to unlock mobile! Three weeks now!… Read Full Review

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★★★★☆

“happy with services”

Written on: 30/08/2015 by Burtonch151 (1 review written)

I am happy with all the services i have, i have not compared but i feel i get value for my money. If you have all the services it is even better value saving you money. Always easy to contact ,the staff are always friendly informative and patient… Read Full Review

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★★★★★

“Excellent service”

Written on: 30/08/2015 by Shawhf1990 (1 review written)

Every time I have contacted the firm I have been totally satisfied with the speedy way any problem has been handled and settled. The bills are clear and understandable unlike the main companies. No complaints. My only problem is that I sometimes forget to send in my readings - must be an age problem… Read Full Review

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★★★★★

“The member off staff I spoke to was very helpful and...”

Written on: 29/08/2015 by McCoy460 (1 review written)

The member off staff I spoke to was very helpful and sorted out a problem for me… Read Full Review

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★★★★★

“a good result”

Written on: 29/08/2015 by Payne1968 (1 review written)

as a new member i am very pleased and am looking foward to my new ultra broadband being installed… Read Full Review

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★★★★★

“Friendly, helpful, efficient”

Written on: 29/08/2015 by 233Drew (1 review written)

Moving house. Rang up to move electricity/gas supply. Phone answered within a couple of minutes. Friendly lady understood exactly what I wanted but double checked everything to make sure there were no mistakes. So, so much better than a well-known telephone/broadband company I rang a few hours later!… Read Full Review

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★★★☆☆

“Could be more efficient ”

Written on: 29/08/2015 by Dalton492 (1 review written)

Could not get through to whom I wanted to speak too. Just changed from N Power and am thinking of changing back. Meter reading stil have not been submitted to previous energy supplier. Am passed on from one department to another… Read Full Review

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★★★★☆

“Good service given”

Written on: 29/08/2015 by AndreaMacLean (1 review written)

Good service given by the advisor in question… Read Full Review

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★★★★★

“Review”

Written on: 29/08/2015 by AmericaRobinson368 (1 review written)

The best experience I had was having the phone call answered straight away- a vast improvement on the 7 minute wait to British Gas. My issues were resolved quickly and efficiently, by a cheerful member of your team… Read Full Review

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★★★★★

“Very good service”

Written on: 29/08/2015 by McCarthy146 (1 review written)

Nice and easy to use, good value for money. They bill is explained clearly. The staff at the call centre are friendly… Read Full Review

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★★★★★

“mobile”

Written on: 29/08/2015 by Montgomerybm217 (1 review written)

Lovely lady, lets hope this time my request is sorted… Read Full Review

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★★★☆☆

“Hit & Miss”

Written on: 28/08/2015 by IlianaTimmons97 (1 review written)

I joined Utility Warehouse over a year ago and was at first quite happy, but since then have become rather annoyed with there mobile phone service. Firstly they do not sell bolt-ons as most other providers do. This therefore means if you are going abroad it will cost an arm and a leg to use your phone, this is tne same with texts and internet. take a mobile phone abroad on there network and you'll be paying a fortune. Next there Broadband. I decided to take there so called ultra fast broadband… Read Full Review

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★★★★☆

“joining utility warehouse”

Written on: 28/08/2015 by luthierman (1 review written)

i can't really write a review as i have just signed up to their services,but will be happy to do so at a later stage… Read Full Review

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★★★★★

“Customer Service ”

Written on: 27/08/2015 by floplayford (1 review written)

From the moment I phoned the distributor (a friend had recommended Utility Warehouse) the service has been superb. I didn't have to do anything regarding changing gas, electricity and broadband supplier. When I needed a query answering it was a pleasure to be able to phone someone I had met and not have to deal with a stranger at the other end who knew nothing about my circumstances. When I had a problem applying for the cashback card online the distributor came to my house and helped to sort… Read Full Review

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★☆☆☆☆

“mobile phone”

Written on: 27/08/2015 by davidslater (1 review written)

i have no mobile. vodafone have locked it. what do i do. buy a new phone?… Read Full Review

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★★★★★

“my energy review”

Written on: 27/08/2015 by RussellHouston189 (1 review written)

My initial enquiry and account set up was handled very efficiently by your staff who were very clearly spoken and helpful. Clearly spoken and product knowledgeable customer call line staff are an asset to any business and very pleasing to customers. Hope my actual change over goes as smoothly… Read Full Review

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★★★★★

“Why I'm glad I joined UW”

Written on: 27/08/2015 by NGHUNT (1 review written)

I find it easy to 'Use' UW. They don't supply me, well, yes they do, but ultimately I use them. At first I was very sceptical and I told the salesman so. At that time there were only a couple of hundred thousand UT users and I told him to come back when they reached a million. I thought that would be the end of it. But no, within a number of weeks he came back to say they had not reached a million yet, but they had more than doubled their membership in those weeks so would I still be… Read Full Review

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