The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.3 / 5
61% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
The Utility Warehouse www.utilitywarehouse.co.uk - Ask a question now

Media Gallery for The Utility Warehouse www.utilitywarehouse.co.uk

The Utility Warehouse www.utilitywarehouse.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Excellent overall service”

Written on: 29/09/2014 by BrayanPhillips234 (1 review written)

Since joining Utility Warehouse, we have enjoyed an excellent introduction and a fast efficient response to the few queries we have had… Read Full Review

Report this review
★★★★☆

“Understanding and helpful”

Written on: 25/09/2014

Very easy to talk to and helpful in their understanding of my situation, the person I spoke to made me feel at ease and gave me reassurance… Read Full Review

Report this review
★★★★★

“the best of the rest”

Written on: 25/09/2014 by urKnight321 (1 review written)

if u want all of your house hold utility"s at the best price and inclusive discounts all in one bill here is the place… Read Full Review

Report this review
★★★★★

“Swift efficient service”

Written on: 25/09/2014 by IanShields135 (1 review written)

A query about my transfer billing was swiftly and efficiently dealt with. So different to my former supplier… Read Full Review

Report this review
★★★★★

“Brilliant response”

Written on: 25/09/2014 by Delaneyh361 (1 review written)

My phone call was answered quickly -no hanging on listening to tinny music - by an operator who couldn't have been more polite and keen to sort out my issues which she did efficiently and cheerfully -well done and a refreshing change from most call responses… Read Full Review

Report this review
★★★★★

“phoned up about a fault on my internet and the repair...”

Written on: 24/09/2014 by Davian1956 (1 review written)

phoned up about a fault on my internet and the repair was done after a few minuits person on the phone was great… Read Full Review

Report this review
★★★★☆

“Very good service”

Written on: 24/09/2014 by McWilliamski450 (1 review written)

We phoned about our phone not working. Firstly we went to the person who started us with the company and he dealt with it all. Fast efficient service. No problems at all… Read Full Review

Report this review
★★★★☆

“Easy to switch to and save money!”

Written on: 23/09/2014 by grannyfloss (1 review written)

I had always used the on-line search engines to make sure my gas and electricity bills stayed as low as possible. Then my son told me about Utility Warehouse. He explained how the more utilities you ask them to provide, the bigger the discount you receive. Switching was easy, Utility warehouse provide my gas, electric, telephone and broadband and I saved about £30 a month. I don't think there is anything I don't like about the service and I'm now looking into how much I could save if I switch… Read Full Review

Report this review
★★★★☆

“A Satisfied customer”

Written on: 23/09/2014 by harrison32 (1 review written)

My name is Christopher and I have been with The Utility Warehouse for many years. What always gives me great satisfaction is when I'm stopped at my local super market by a rival energy supplier and they ask me who I'm with and I tell them "The utility warehouse" they say"sorry we can not compete… Read Full Review

Report this review
★★★★★

“Review of Utility Warehouse”

Written on: 22/09/2014 by gjward (1 review written)

Really good experience - the local rep who signed me up helped all the way through the transfer process and is always available to respond to any questions. Phone calls to the call centre are always dealt with promptly and efficiently, and if the issue has been complicated or been delayed for any reason I have always been kept informed of progress… Read Full Review

Report this review
★★★★★

“Customer Service”

Written on: 22/09/2014 by Conrad187 (1 review written)

I have been with Utility Warehouse for quite a while and will remain with them because of their customer service. They don't leave you waiting for ages on the end of the phone and actually have people answering the phone who seem to have the authority to sort problems without passing you on endlessly to other people… Read Full Review

Report this review
★☆☆☆☆

“ disgraceful customer service, incompetent!”

Written on: 18/09/2014 by LisaMcGow (1 review written)

I have been a customer of Utilit Warehouse for 2 years and had no problems until a few weeks ago. My Blackberry that I had on contract had stoppped working, battery depleted. I called to see if it coud be fixed and they said that as my contract was due up for renewal in a month, I might as well upgrade. i asked about an I phone and the guy said that I coud have one but in his opionion the Samsung Galaxy is a better phone. I agreed to go with his recommendation as I don't know much about phones… Read Full Review

Lisaronnietom's Response to LisaMcGow's Review

Written on: 18/09/2014

This is now subject To a police investigation so let's see how easily they hand over the couriers name and warehouse staff names,

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Service Provided by Utility Warehouse”

Written on: 17/09/2014 by JaydonBlackburn467 (1 review written)

I have made use of the Utility Warehouse for several years and have found the service excellent. Queries are answered promptly and helpfully. IT support is particularly good. As a result I have arranged for UW Club to take on our local community centre and am considering introducing them to another site… Read Full Review

Report this review
★★★★☆

“So far so good.”

Written on: 12/09/2014 by Lockhart218 (1 review written)

I have only recently joined U. W. having moved into a new (to us) house. I wanted to take over all the previous occupiers services, gas, electricity and Internet. However the internet take over it seems could not be done seamlessly, and I had little help from the U.W. advisor on the subject. I took the gas and Electric, and signed up for another provider for internet. As it turned out, despite assurances that it would be an easy quick job, it took the best part of 4 weeks to get connected. It… Read Full Review

Report this review
★★★★☆

“Utility Warehouse and I since conception!”

Written on: 10/09/2014 by Delboy_Two (1 review written)

Being a Senior Citizen now and for the last three years also having been with Utility Warehouse for nearly eight years following a U -Switch search I find them very fair in most things they deliver although the general price hikes have cost me a fortune in the purchasing of Just for Men but like everything else we tend to ride the storm. I am on the Standard/Value tariff monthly D/D which fair very well alongside my solar panel income,so all in all in comparison to the competition I find very… Read Full Review

Report this review
★★★★★

“A satisfied customer.”

Written on: 10/09/2014 by siandpam (1 review written)

Service on the phone is very good. Very little waiting time, and often straight through to someone who can help. The full package, gas, electricity, phone, mobile and broadband offers a decent discount. The cash card helps with monthly budgeting… Read Full Review

Report this review
★★★☆☆

“Mobile phone repair service”

Written on: 07/09/2014 by Pastapronto (1 review written)

My mobile phone was not charging properly. I sent it to utility warehouse two days shy of one month ago as it was still in warranty. I have had to ring twice to find out what is happening- the first time they said it would be returned within one week - did nt happen. One week later I rang to see what was happening and was told it had been sent to Apple but not quite sure what was happening. I sent an email to U.W. on Wednesday but have had no reply yet (Sunday). Not impressed… Read Full Review

Report this review
★★★☆☆

“ipad reception”

Written on: 06/09/2014 by Pollyb17 (1 review written)

I had to ring recently to complain about my ipad reception, after about 10 mins. of following orders I eventually got the reception,. I have just had the same problem, and on calling "service" I am told that you were "out of hours". (Sat. 18.40). What Do I do now?? I presume that when I call on Monday I will be in a queue too long to hold on for. What next?… Read Full Review

Report this review
★★☆☆☆

“mobile phones”

Written on: 30/08/2014 by Marlie377 (1 review written)

In May I had taken out all my services with utilities warehouse, I found out that the mobile phone service did not offer me what I was told. A sales rep attended my home and told me they could over me a phone contract using the EE network at a cheaper rate, he said " it is a like for like service, you get all the same facilities except you will deal with our award winning customers services", well it's not and when I pointed it out it took a couple of weeks for their technical team to get… Read Full Review

Report this review
★☆☆☆☆

“Appalling (lack of) customer service ”

Written on: 28/08/2014 by TimTanner (1 review written)

You had better not have a dispute on your account. If you do their debt collection arm acts like a speeding bullet to rack up unnecessary charges which they then force you to pay. Meanwhile their customer service arm responds at a snail's pace and is incapable of answering more than one point at a time. These two don't seem to talk to each other. They are very polite but totally incompetent. I have four official complaints which I have initiated against them. They have not responded to a… Read Full Review

Timtanner's Response to TimTanner's Review

Written on: 04/09/2014

My action in posting a review here has prompted their slumbering customer service department into action two days later. What an apalling state of affairs that only when their public image is being damaged will they attend to genuine customer service issues.

This is a valuable lesson. Expose their shortcomings here and make yourself idenifiable if you want a response.

Regards,

Tim.

Reply to this comment
Report this review Read 1 Comment
overview