The Utility Warehouse Discount Club www.paycheapbills.co.uk Reviews

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Buyer beware! I have been with the Utility Warehouse for 5 months. 5 months of hell! I have never before in my life had such appalling customer service. The saleswoman not only mis-sold the product but outright lied. The broadband is not the 24mbps as she advised, but 0.5mbps! (if & when it works!).
I have wasted nearly 20 hours on the phone to them attempting to have problems resolved. To no avail. Now I have to pay a cancellation fee and pay for the return of the modem etc etc. When I agreed to join Utility Warehouse, the lying distributor, stated that there was no cancellation fee. Keep away from this company at all costs. If you don't believe me, look at Martin Lewis's website and check out reviews for 'Useless Warehouse' on the internet.

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Buyer beware! I have been with the Utility Warehouse for 5 months. 5 months of hell! I have never before in my life had such appalling customer service. The saleswoman not only mis-sold the product but outright lied. The broadband is not the 24mbps as she advised, but 0.5mbps! (if & when it works!).
I have wasted nearly 20 hours on the phone to them attempting to have problems resolved. To no avail. Now I have to pay a cancellation fee and pay for the return of the modem etc etc. When I agreed ...

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I have been a customer for Utility Warehouse approaching a year now and it is clear that I will save around £500 on Phone, Broadband, Gas and Electricity, I will also save another £500 with their cash back card, So £1000 per annum is great. My wife is a Chartered Accountant with her own practice so you can imagine she dot's the i and crosses the T's. She has been so impressed she has now switched to Utility Warehouse Business club for her practice and is equally enjoying great ...

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I have been a customer for Utility Warehouse approaching a year now and it is clear that I will save around £500 on Phone, Broadband, Gas and Electricity, I will also save another £500 with their cash back card, So £1000 per annum is great. My wife is a Chartered Accountant with her own practice so you can imagine she dot's the i and crosses the T's. She has been so impressed she has now switched to Utility Warehouse Business club for her practice and is equally enjoying great ...

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My bill for Gas and Electricity from UW covering one (summer) month for a 3 bed semi is £400.00+. Yes - that's right. Over FOUR HUNDRED pounds sterling. Needless to say, I have ditched them.

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I have been a customer with UW since 2005 and actually enjoy being a customer as they provide me with fantastic value for money and excellent customer service. The cashback card reduces my monthly bills by 45% on average. There is nothing to dislike about Utility Warehouse

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very cheap service makes life easier having one bill best costumer service ive ever used discount club has been very useful

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Avoid this company at all costs.
Salesperson will not tell you about the £50 cancellation fee, the £1 minimum call charges nor the £1 per month charge for the credit card. 24/7 broadband is non exsistant.

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Utility Warehouse, brilliant Company, switched to them from British Gas and saved money on My Gas & Electric.Every time I called customer service I get through withing 15 seconds just as it say's and the staff are very helpful and polite. As far as the Broadband I am due to swith over in and can't wait I am fed up of BT keeps going down , goes slow at times and when I call I am on the phone forever then get put through to Call Centre in another country which all are very polite but I can not alw ...

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Absolute crap, rip offs. crap customer care.
left them and went to british gas and 2 months later there still charging me

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Easy to plan your budget as you can get all utilities on one bill. EASY TO RESOLVE PROBLEMS WITH QUICK AND EFFICIENT SERVICE LEVELS SADLY LACKING WITH MY PREVIOUS PROVIDER!

Found broadband was cheaper by around 5% pa and gas was far cheaper , although bit hit and miss with electricity. A must for me as i work next to Sainsburys and so shop there and recieved around £200pa off my bills.

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We recently had a business line installed at a far cheaper price than BT would have charged. The company who installed the line was BT connect (I understand they are no longer owned by BT). The main reason however for selecting UW was the cost of their non geographic number service, this allows us to move the business number from line to line, as we are a small business this is very handy indeed. The total 1st year outlay was a 1/3 of the BT option and with the ongoing costs of approx 50% there ...

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Fantastic service. First rate. I even remember the lady that told about them. She was so kind and patient with us. The bills are clear and easy to understand.

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I've been with UWDC for almost 2 years now and never had a problem with them.
I take Gas,Electric and Broadcall so all my landline calls are free all the time,great.
On the few occassions that i have had to call there internet help line I've found there advisers to be patient,well mannered and extremely helpful too someone who didn't even know how to switch a laptop on at that time.
Same with the gas and electric always got through in seconds and no problems they can't help you enough.
quick ti ...

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This company-Utility Warehouse - is a complete shower. I transferred first gas and then electricity because their prices seemed competitive. Their invoicing is so confusing - as agreed by their customer service agent - and ensures you are completely bamboozled. To add insult to injury, for about the fifth time,I have footed the telephone bill for extended calls (35 mins this time and still not satisfactorily resolved)to the Customer Service Department.They have tried to charge me surcharges on e ...

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Fantastic Company, top notch customer service, great savings, job done. :)

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We were with Scottish power for gas and electric but my wife was persuaded to change to UW supposedly to save money. I was paying £60 p/m for gas from Scottish power when we swapped to UW it went up to £80!
I tried to phone them on Sat to find out why and guess what they dont open on weekends or evenings. If you ever do get through they have the cheek to charge you for the call.
I have just paid my final bill to UW at almost £400 as they said I have used this much gas. I must be supplying the ...

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UWDC are a respectable company who carries no debt and are always keeping ahead of the market with value services for consumer and business.
Because they promote through distributors it is importnat the person promoting the services are ethical with integrity not just the company.
No Contract on services says it all they dont have to tie you in like most companies on utilities and telecoms.
Which Best Buy is another reason to take notice.

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Great value for money, saved £20 a month on Phone and BB, £15 A MONTH ON GAS & ELEC.

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Only been with this company for 3 months so it is early days, of course. First impressions are very favourable indeed. The customer service team are housed in the same building as senior company management (i.e. in the UK) and I've never waited more than a few seconds to be speaking to an actual human being. Not an experience I've ever had with any other utility company, I can tell you!

Their gas and electric prices don't compete with the special offer online deals that the Big 6 bring out seem ...