The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.4 / 5
62% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Simple, good value, efficient”

Written on: 21/11/2014 by LillianHall437 (1 review written)

Regular meter readings, happy to change direct debit amounts regularly depending on usage so you don't end up in massive amounts of credit or debit, understandable detailed bills - what's not to like?! I have never felt so secure and trusting of a utilities company before - I didn't feel like they were trying to get the most money possible out of me, and let me submit regular meter readings online, which were always then updated on the next bill, and if it looked like I was paying too much or… Read Full Review

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★☆☆☆☆

“Do not use utility warehouse”

Written on: 19/11/2014 by Daveyoung40 (1 review written)

Miss one month payment and they send a debt collector to your door. Miss 2 months payment and they take you to court without prior notification to force entry into your property to fit card meters and charge you approx £750 in fees to do this. 5 guys turn up to do this and it feels very much like the mafia have arrived. I'm going back to British Gas who treat their customers with respect and I can pay my bill quarterly… Read Full Review

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★★★★★

“No MoreNuisance Calls? ”

Written on: 19/11/2014 by 293Bruce (1 review written)

I am sick of receiving sales calls, mostly from the Far East it seems, so I decided to check our status. Your customer relations lady. The very tone of her voice was right from the beginning and she quickly established a good rapport by understanding my frustration. She explained that our number was in fact on the 'preference list' but explained that many of the call-centres concerned withheld their numbers making it impossible to block further contact. She said that where a number could be… Read Full Review

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★★★★★

“No regrets!”

Written on: 17/11/2014 by LondonMoore354 (1 review written)

I can honestly say that I have never regretted signing up with Utility Warehouse. I am confident that I get the best deal for my energy, I get cash back on my shopping, and the few times that I have telephoned with an enquiry they have been extremely helpful. I can't ask for more! My agent is really attentive, sending reminders to read meters and informing us of any deals or offers. I recommend you to people all the time… Read Full Review

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★★★★☆

“Definitely worth considering”

Written on: 16/11/2014 by 107Romero (1 review written)

I like the idea that someone is looking out for the best deals for me. I do get fed up with having to read my meters every month but if it saves money it's OK. It took a time to settle down with the FIT administration but that is also now running smoothly. Their customer service is excellent, the staff are very polite and helpful. All in all the best deal I've found… Read Full Review

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★★★★★

“Excellent Service with Excellent Value - Top That!”

Written on: 15/11/2014

There is always someone on the other end of the phone immediately if you need help. It is very rare I have waited more than a few seconds to speak to anyone, and when I do, they are always courteous, polite and most of all, offer solutions to my problems. My bills are AT LEAST £50 cheaper every month. If you haven't joined Utility Warehouse yet, you are wasting your time and money!!… Read Full Review

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★★★★★

“change ofdirect debit details”

Written on: 15/11/2014 by ikGreene458 (1 review written)

the person on phone was polite friendly and professional .she chatted a little but kept to what i had called about,she explained it had been done and also asked if there was anything else she could help me with… Read Full Review

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★★★★★

“Every sane consumer should sign up with UW!”

Written on: 15/11/2014 by Rileyw150 (1 review written)

PLUS: For those with Solar PV, UW's concession whereby Club Members can pay by Variable Direct Debit in ARREARS, with the FIT credited monthly against the Electricity Bill, provided the customer reports on-line/by phone the Supply and Generation meter readings on the last day of the month, is a perfect solution to the huge variation over the Solar year between Grid Usage and Generation, and resulting 'swings & roundabouts' of the monthly bill. The system reallu does work, faultlessly. UW's… Read Full Review

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★★★★★

“Easy, peasy - hassle free!”

Written on: 15/11/2014 by McClanahan353 (1 review written)

I so like this service provider. If I have a query, it is so easy to speak to someone on the telephone and they can always help.And I know where I stand with my budget on a monthly basis. … Read Full Review

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★★★★★

“friendly helpful and fair priced. good company”

Written on: 15/11/2014 by Lennont138 (1 review written)

my monthly gas and electric plus two mobile sim is a price i think fair and acceptable. cheaper than when i was with e.on and orange. every time i ring call center they are nice and helpful. i will not switch to another company. but i am not sure about your internet speed, i use virgin because with them for 7 years. if your broadband fast and never stop i will use yours… Read Full Review

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★★★★★

“probably the best energy supplier out there ”

Written on: 15/11/2014 by Ruben163 (1 review written)

We had our scepticism at the start but we were told it's easy to get things sorted out and they weren't wrong any problems or queries regarding service or supply any you are only to happy to help and calls are answered ASAP without a 40 min hanging on the line can't fault the level of service and hope to stay for many years to come… Read Full Review

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★★★★☆

“You are a great company !”

Written on: 15/11/2014 by 340Glover (1 review written)

For the past 5 years you have supplied the house I used to live with Electricity and Gas, also with Internet and Phone for 3 years. We never had any problems with the bills or anything of that kind. I was very pleased with your services and your client service operators have been always very helpfull at all times when we needed. I would definitely recomend your company to anyone. Thank you very much!… Read Full Review

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★★★★☆

“Always very helpful.”

Written on: 15/11/2014 by YaretziRalston391 (1 review written)

Happy with service etc. Helpful and polite when you ring up… Read Full Review

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★★★★★

“ So easy to change over.”

Written on: 14/11/2014 by Jessiec160 (1 review written)

So easy to switch my electricity over. Huge savings to be had with all the regular cash back deals. No problems at all so far, wish I'd have changed earlier… Read Full Review

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★★★★☆

“First Impressions”

Written on: 13/11/2014 by HaroldGarrett (1 review written)

First time on the website and found it friendly and straight forward… Read Full Review

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★★★★★

“I am very impressed by the service,everything was...”

Written on: 13/11/2014 by Garethj1991 (1 review written)

I am very impressed by the service,everything was explained in an easy to understand way,the sales people were really friendly and I am sure to benefit on my bills… Read Full Review

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★★★★★

“Excellent service provider, best I've used!!”

Written on: 13/11/2014

Customer service 10 out of 10, excellent rates. Couldn't fault them. Recently moved into property utility warehouse were previous home owners provider, I had the opportunity to switch but after talking to the extremely friendly customer service team, I didn't want to switch. I have used the the "big six" in the past, never been blown away by service or rates but I am genuinely a happy customer now. Thank you… Read Full Review

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★★★★☆

“Variation in consumption”

Written on: 11/11/2014 by 2Kennedy (1 review written)

I was puzzled why my consumption of power seemed to vary so much. no obvious ideas were put forward. odd as I doubt if my needs vary much… Read Full Review

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★★★★☆

“Long experience”

Written on: 09/11/2014 by Lilyw412 (1 review written)

I have been a member for some years. I find them reasonably priced, and as I have PV panels it is easy to run the electricity I produce in with the electricity and gas that I buy There is always someone to speak to during office hours. There is a good web site. Although I don't use their other packages but it is still a good deal… Read Full Review

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★★★★☆

“Fast service”

Written on: 09/11/2014 by Corcoraned249 (1 review written)

I needed to change bank account details which I'm pleased to say I couldn't do online, so keeping my details safe. This was dealt with in a two or three minute 'phone call… Read Full Review

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