The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.3 / 5
60% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
The Utility Warehouse www.utilitywarehouse.co.uk - Ask a question now

Media Gallery for The Utility Warehouse www.utilitywarehouse.co.uk

The Utility Warehouse www.utilitywarehouse.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Very helpfull”

Written on: 21/07/2014 by TrystanDiaz115 (1 review written)

Very helpfull when we moved home . I would recommend them for all their services… Read Full Review

Report this review
★★★★★

“It's a no brainer!”

Written on: 20/07/2014 by Alisonb10 (1 review written)

I have been with Utility Warehouse for twelve months and would not hesitate to recommend them. I am paying less for my utilities now than I have paid for years and I am getting rewards for recommending them! Fantastic customer service whenever I have had to speak to them. I can't think of anything to complain about, it's a no brainer. First class… Read Full Review

Report this review
★★★★★

“Quick and easy”

Written on: 20/07/2014 by hollins9 (1 review written)

I wanted to include the internet on my phone. One quick call was all it took just provided a few simple details and the internet for my phone was instant great service and a pleasant lady on the other end of the phone -easy to understand… Read Full Review

Report this review
★★★★★

“Excellent Customer Service”

Written on: 18/07/2014 by Weaverbk56 (1 review written)

I have a health problem and need to have medical supplies which are kept in a medical fridge, I rang to request that I be put on your priority list as per advice given to me by my nurse's, to ensure that should power fail, that Utility Warehouse would ensure supply would be returned to me asap. Your staff member could not have been more helpful, she asked all questions pertinent to my query and even checked with another member of staff to make sure that she was doing her best for me. What… Read Full Review

Report this review
★★★★☆

“Good service and follow up”

Written on: 18/07/2014 by zuCostello62 (1 review written)

We had a fault on our telephone line. It was dealt with speedily and efficiently… Read Full Review

Report this review
★★★★★

“Very good.”

Written on: 18/07/2014 by lprice57 (1 review written)

Very good customer service and always very polite and helpful. My father is the account holder but has hearing problems. They totally understood and authorised me to speak in his behalf. The lady I spoke to was very understanding… Read Full Review

Report this review
★★★★★

“good value and customer service”

Written on: 18/07/2014 by supercalifridgalisticexpialidosix (1 review written)

very happy with them BUT the design and layout of the bills are somewhat confusing ... and whoever designed them must have been left-handed as the bills open the wrong way round!!! they should open like a book, with the crease on the LEFT hand side… Read Full Review

Report this review
★★★★☆

“Telephone charges”

Written on: 16/07/2014 by SalvadorShaffer366 (1 review written)

up to fairly recent got quite a lot of telephone calls free. Now they are no longer free, and have to upgrade my package, ort pay connection charges… Read Full Review

Report this review
★★★★☆

“Satisfactory service”

Written on: 15/07/2014 by vbMcCallum276 (1 review written)

I have been using Utilities Warehouse for some time now and I find their prices OK, although sometimes the changes made to their billing system is not always clear. It took a while to get my SVP panel account set up and working but that seems OK now. However it would be nice to be able to register the readings on-line, not possible at the moment as I have a larger than standard system. I would like to take advantage of their multiple account discount but as we do not have gas in this area… Read Full Review

Report this review
★★★★★

“Replacement of Old Smatr Box”

Written on: 13/07/2014

Replaced within a week with out a problem, Easy to fit into incoming phone line… Read Full Review

Report this review
★★★★☆

“The only problem”

Written on: 12/07/2014 by amHarrison350 (1 review written)

I have been most impressed on the whole with Utility Warehouse my only grumble has been my inability to actually speak to someone as I had a query and found it impossible to speak to anyone due to the volume of calls every time I have phoned. I gave up which has resulted me not using the cashback card anymore. In the past when I have got through to technical people in the beginning for my mobile they were excellent… Read Full Review

Report this review
★★★★★

“The everything is just right company.”

Written on: 10/07/2014 by KristenNorwood377 (1 review written)

I have lost count of the number of years I have been using this company. Even when I had financial problems and appeared to be messing them about they were patient and courteous. Everything is straightforward. The staff are helpful and deal with the situation in hand… Read Full Review

Report this review
★★★★★

“Quick decision ”

Written on: 10/07/2014 by McCormicklh393 (1 review written)

Needed a new phone-line and broadband installed and was given a quick and efficient service. Advisor was helpful and efficient… Read Full Review

Report this review
★★★★☆

“Definitely the best energy supplier”

Written on: 08/07/2014 by qvPritchard1963 (1 review written)

I am very pleased that we chose utility warehouse as our energy supplier they keep in constent contact and have recently identified that my electric meter is not working properly and that i have probably been paying too much. They also confirmed that would be fitting a new meter in a the near future. So thankyou very much… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam, Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch. Kind regards, Michael Richards Customer Services Manager

Reply to this comment
Report this review
★★★★★

“Glad to be on board!”

Written on: 08/07/2014 by uiPennington147 (1 review written)

We have been with Utility Warehouse since May, 2004 and found the company good to deal with and having compared prices and services elsewhere believe we are getting a competitive package. One aspect of dealing with UWDC is that you can speak to someone quickly and directly if you have a concern and this is dealt with efficiently and in a friendly manner. Having dealt with some of the bigger suppliers we do not feel the level of service is as good and there is not the added advantage of UWDC… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam, Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch. Kind regards, Michael Richards Customer Services Manager

Reply to this comment
Report this review
★★★★☆

“FIRST TIME I DEALT WITH YOU AND IT WENT VERY WELL”

Written on: 08/07/2014 by HAYCOX (1 review written)

FIRST TIME I DEALT WITH YOU AND IT WENT VERY WELL… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam, Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch. Kind regards, Michael Richards Customer Services Manager

Reply to this comment
Report this review
★★★★★

“Use the Cashback card to save loads on shopping!”

Written on: 29/06/2014 by AnneHoughton (1 review written)

As well as saving costs on energy and telecoms we use the cashback card which saves us a few hundred pounds every year on our shopping! It took a while for the real benefits of the cashback card to sink in and we were slow on getting to use it. Wish we'd realised sooner - especially for online shopping. Also the company have really helpful customer support… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam, Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch. Kind regards, Michael Richards Customer Services Manager

Reply to this comment
Report this review
★★★★☆

“A good scheme to be part of”

Written on: 28/06/2014 by Michaelwb50 (1 review written)

UW club is great! You can have all your utilities together and get one bill. It is quite easy to save money. Prices are competitive for gas, electricity, broadband and home phone which I use. Advice and help is a free call away and waiting time for connection to a British call centre is short. Quibbles? Very few but perhaps a tad more info when partners on their very useful cashback card change. I recently had the experience of not getting cashback on a fairly large purchase because a few days… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
★★★★★

“Great no frills Service”

Written on: 26/06/2014 by 211Forsyth (1 review written)

I've been with Utilities Warehouse for several years buying Electricity, Phone, Broadband. The product is great, and the cost seems good overall. There are some deals which appear better from time to time, but overall I can highly recommend UW. The more you put with them the better the deal… Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
★★★☆☆

“We are concerned about the continued increase in bills...”

Written on: 25/06/2014 by Lindafay (1 review written)

We are concerned about the continued increase in bills and feel that there should be much better communication to try and improve them… Read Full Review

Report this review
overview