The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.7 / 5
1818
71% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
The Utility Warehouse www.utilitywarehouse.co.uk - Ask a question now

Media Gallery for The Utility Warehouse www.utilitywarehouse.co.uk

The Utility Warehouse www.utilitywarehouse.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Non existent customer service”

Written on: 28/08/2016 by ArielKennedy298 (1 review written)

We chose UW phone and broadband after checking the customer service reviews, choosing to pay a little more for good customer service. All went well for the first six months until intermittent line faults took the broadband off line for hours at a time. Two fault calls were logged online as we did not get an answer on their customer service telephone hotline. Automatic holding emails were received, but no response to the fault calls. No response to a subsequent complaint about lack of response… Read Full Review

Report this review
★★★★★

“Very helpful friendly staff, solve query quickly, good...”

Written on: 27/08/2016 by ZaneReid410 (1 review written)

Very helpful friendly staff, solve query quickly, good company overall. I would recommend to friends and family as a very good company to go to… Read Full Review

Report this review
★★★☆☆

“Such high hopes shot to pieces”

Written on: 27/08/2016 by Lloyd144 (1 review written)

When 1st signed.up was.great but as i went along they got.worse and.worse and more expensive. Customer service.is poor communication poor and service poor… Read Full Review

Report this review
★★★★☆

“Always go that little bit extra”

Written on: 26/08/2016 by Karli10 (1 review written)

I've been a customer for several years and have recently moved house the Utility Warehouse helped with transferring all my utilities and all went smoothly Have recommend my friends and vthe even sent me some vouchers as a Thanks. Only problem I have had is sometimes it take a long time to get through and they close too early. If the customer service was open 8am to 6 pm that would be better … Read Full Review

Report this review
★★★★★

“You were very helpful with the problem i had with my...”

Written on: 26/08/2016 by ywSchroeder309 (1 review written)

You were very helpful with the problem i had with my phone and internet… Read Full Review

Report this review
★★★★★

“Seamless transition from BT to UTILITY WAREHOUSE”

Written on: 26/08/2016 by Terry311 (1 review written)

Recommended by a friend....on the surface it seems a good move...the monthly bill will be the proof in the pudding !… Read Full Review

Report this review
★★★★☆

“All together bill”

Written on: 25/08/2016 by 333Clayton (1 review written)

Rather than dealing with a number of companies, just one bill that covers all the utilities, easy. Whenever there is a problem, for example with the internet, the help received is concise and to the point. Can't recommend it more highly… Read Full Review

Report this review
★★☆☆☆

“nobody knows whos doing what!!!”

Written on: 25/08/2016 by Boylejd393 (1 review written)

the trouble weve had trying to remove 1 gas meter!!!!!!!… Read Full Review

Report this review
★★★★★

“Customer service. ”

Written on: 25/08/2016 by Driscoll180 (1 review written)

Excellent service, staff extremely helpful… Read Full Review

Report this review
★★★★★

“Brilliant”

Written on: 24/08/2016 by Ponysoldier (1 review written)

What can I say about Utility Warehouse that it doesn't say for itself? I have been with UW ever since they started with mobile phones. Since then things have gone from strength to strength. So when they started supplying electricity there was only one thing to do, change suppliers. That was the best decision I have ever made in respect of electricity suppliers. I have never had any problems at all and I look forward to it remaining that way for the future… Read Full Review

Report this review
★★★★★

“I made a decision to change to a different supplier...”

Written on: 24/08/2016

I made a decision to change to a different supplier but realised I had been lied to by the new suppliers regarding the charges. Beware of companies offering to reduce monthly direct debits. It gives the impression that they are cheaper but you can end up with a huge bill at the end of the first year… Read Full Review

Report this review
★★★★★

“Utility Warehouse - smaller-friendlier-more efficient”

Written on: 24/08/2016 by Carolecarter (1 review written)

Utility Warehouse advisors are friendlier, more knowledgeable and are genuinely keen to help with advice and any problem solving.. this is consistent with whoever I speak to. Their website is easy to operate to give utility readings and the information given in any paperwork is very clearly explained.. top marks!!!… Read Full Review

Report this review
★★★★★

“A Uk based responsive company who care about customers”

Written on: 24/08/2016 by Grant154 (1 review written)

Pricing of the commodities is fair, support is second to none and they display a genuine caring attitude to customers. If a problem is encountered with broadband or phone, then they get it fixed. Super service all round… Read Full Review

Report this review
★★★☆☆

“You're doing OK but....”

Written on: 23/08/2016

We've been Club members for several years and continue to enjoy the Double Gold benefits you are providing. However I'm finding that the time taken to get through to customer services seems to be longer and longer, whatever time of day I try. A week or so ago I called and waited for 35 minutes (long enough time to have the background music come round at least a second time - please change the tunes occasionally!) before the line suddenly dropped out with no explanation. What a waste of time!… Read Full Review

Report this review
★★★★★

“Soo helpful”

Written on: 23/08/2016 by CalebWilliamson69 (1 review written)

The most helpful to deal with when we've had financial difficulty.. regardless of what's going on.. they can't do enough to ease the pressure and make life easier.. customer service never fails..best company I've dealt with during a very difficult time..simply brilliant..!!!!… Read Full Review

Report this review
★★★★★

“A wonderful service - second to none.”

Written on: 23/08/2016 by 460Vargas (1 review written)

We have been delighted for several years now - brilliant!… Read Full Review

Report this review
★★★★★

“No hassle company”

Written on: 17/08/2016 by 1972Clayton (1 review written)

I think utility warehoue is a good company, if ever I phone them there is always somone who can sort it out, without any passing around to one or the other and always pleasant also problem gets solved in a short time. I think it's a reasonable priced compared to the others. If I have paid too much they always let me know and refund monies without me having to get it back from them All in all I think the best co.pany I've had for utility bills… Read Full Review

Report this review
★★★★★

“Very good service great staff polite helpful friendly ”

Written on: 13/08/2016 by 363Lynch (1 review written)

The change over of my services was all smooth waiting for my free energy saving light bulbs fitting saving me money cash back on supermarket shopping petrol and other stores trying sainsbury is not chosen supermarket giving it a try… Read Full Review

Report this review
★★★★☆

“very good service over all”

Written on: 13/08/2016 by Elliottea7 (1 review written)

good service and good pricesc and prity good service mmmmm… Read Full Review

Report this review
★★★★★

“What a way to pay your way!”

Written on: 12/08/2016 by 244Sloan (1 review written)

The speed and efficiency with which the switch was made for my gas,electricity, broadband and mobile phone was impressive and completely painless for me. The problem of getting my landline sorted was a little frustrating but I wasn't without a landline even after the BT line was re-instated, because I continued to have a live Virgin line until the switch was complete. I was very impressed with the service received by the engineer from Open Reach. He even returned the day after he had… Read Full Review

Report this review
overview