The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.5 / 5
1408
66% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Problems with telephone line”

Written on: 30/07/2015 by ffSaunders385 (1 review written)

The staff that dealt with my problem were very helpful and resolved the problem for me, leaving me happy with the service provided… Read Full Review

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★★★★★

“SERVICES”

Written on: 27/07/2015 by Rhett207 (1 review written)

My call today,when I got through was very well handeld. The delay time is not good and should be replaced with a call back system… Read Full Review

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★★★★★

“The big switch”

Written on: 24/07/2015 by Mckenzieh181 (1 review written)

Customer support been excellent.still having some problems with Internet but believe they are related to my house line not utility warehouse… Read Full Review

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★★★★★

“Up ther with the best”

Written on: 24/07/2015 by MelanyKane407 (1 review written)

Very impressed from the start with Utility Warehouse . All departments of a customer service company are top class and an example to other less customer orientated businesses… Read Full Review

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★★★☆☆

“Reasonable prices....billing disorganised”

Written on: 23/07/2015

Generally I'm quite satisfied with Utility Warehouse, but, I often find that although I send my meter readings in on time, my readings aren't always registered, and I am confronted with an estimated bill - bit disappointing… Read Full Review

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★★★★★

“Good customer support ”

Written on: 23/07/2015 by Salisbury327 (1 review written)

I called to find out my savings over the year, the man I spoke to was very patient and explained everything to me, even how it was worked out. He made sure I understood everything and checked he had answered my query fully. I liked that he didn't make me feel silly for asking and he was very polite… Read Full Review

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★★★★☆

“Glad we moved”

Written on: 22/07/2015 by Evanswv417 (1 review written)

Having had terrible problems with our previous supplier, we decided to give The Utility Warehouse a try. The first thing is that when you ring up and the message says they will pick up within 15 seconds - they did! Great start! Prices are competitive. It was easy and simple to set up the account and 4 months in, all seems to be going well. Callcentre is in London… Read Full Review

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★★★☆☆

“New Cusromer experience”

Written on: 20/07/2015 by BobbiH (1 review written)

Have had several problems trying to transfer my mobile and new sim card, top up the credit card and having to make some unnecessary phone calls with long waiting times before they are answered i.e. advised a waiting time of 8 min that took nearly 19 minutes! In addition the phone no. provided to activate the cards is incorrect and another one is given out but as no warning is given another phone call has to be made so you can arm yourself with pen and paper and write the new number down… Read Full Review

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★★★★★

“Thank you for letting me join the club everything...”

Written on: 20/07/2015 by ZionCarpenter (1 review written)

Thank you for letting me join the club everything running smoothly looking forward to broadband on 21st will be happy to recommend to friends… Read Full Review

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★★★★★

“A Pleasure to be with”

Written on: 20/07/2015 by PeytonMitchell165 (1 review written)

Following recent experiences with our previous network supplier it is a joy to be able to pick up our phone and talk to an individual located here in the UK, who are always understandable, polite and very helpful. Please don't alter a thing, you've got us from here on, in the words of the comedian, can't remember his name, "oh I do like you" Bye for now… Read Full Review

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★★★★★

“Top company in ”

Written on: 20/07/2015 by 426Gillespie (1 review written)

Utility warehouse, top company first class service nothing is too much trouble would and have recommend to anyone who wants to save money five star ✳✳✳✳✳… Read Full Review

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★★★★★

“Technical”

Written on: 20/07/2015 by RaphaelO'Neal (1 review written)

Technical team extremely helpful and knowledgable sorted my lack of Internet access and talked me through very patiently… Read Full Review

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★★★★☆

“New phone”

Written on: 20/07/2015 by JocelynnArcher320 (1 review written)

The member of staff dealt with it easily although why a new SIM was not sent I am unsure, staff were really friendly and… Read Full Review

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★★★★★

“all right up to now”

Written on: 17/07/2015 by Terryshaw (2 reviews written)

i am very pleased with the service & the money i am paying thank you… Read Full Review

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★★★★★

“Brilliant, seamless changever”

Written on: 17/07/2015 by Kelsey1952 (1 review written)

I'm one of these people who don't bother changing energy providers and suspect I've been paying through the nose until now. Friend suggested I look into changing to UW. Rather loathe to do so but was persuaded by cash back card and unit cost of energy. Bit of a no brainer to be honest so took the plunge. The whole procedure was simple, effortless and absolutely seamless. More impressive I was able to install my broadband myself and it worked! ☺️ Thank you UW… Read Full Review

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★☆☆☆☆

“Not impressed ”

Written on: 17/07/2015 by Oliviarose25 (1 review written)

Moved over to you in April, after recommendation from a friend who works for you. I have just spoken to my previous supplier who states my electricity account is STILL OPEN. I have tried to call, but of course the lines are now closed. I will have to try again tomorrow. I will not pay for my electricity twice. Not happy… Read Full Review

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★☆☆☆☆

“Anyone who uses this company will regret it. They are...”

Written on: 06/07/2015 by Reuben273 (1 review written)

Anyone who uses this company will regret it. They are appalling; and shame on Which to promote them… Read Full Review

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★★★★★

“So easy to transfer”

Written on: 06/07/2015 by Andersen211 (1 review written)

couldnt believe how easy changing was with utility bills phone and computer. I'm no computer expert but it was so easy also when I have contacted the call centre the service has been brilliant. Have already told family and friends so hope some of them will transfer… Read Full Review

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★★★★★

“Changeover to Utility Warehouse from other suppliers”

Written on: 05/07/2015 by Caleba83 (1 review written)

We were recommended to Utility by my mother who has now sadly passed away We waited until our contract with our former gas & electricity supplier came to an end to change over. Your representative, who came to see us was very helpful and informative. She explained everything to us and didn't rush through anything, making sure we understood it all. The change over of the phone and broadband was not smooth though,as we were left without both for 2 days. Not the fault of Utility Warehouse but… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 05/07/2015 by Isabellj426 (1 review written)

I switched to Utilty Warehouse as a friend was a distributer, BIG MISTAKE, to start with the only way you save money is by using the discount card, however you get charged to use the card and the discount is so minimal you would need to spend 100's per month just to match another supplier, I cancelled the account and called to pay my balance, I was told that as they didn't have the final figures to pay a token amount in this case £30 and a month later my final bill would arrive, did this, paid… Read Full Review

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