The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.5 / 5
1362
65% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★☆☆☆☆

“Bad Services Very close to making my business bankrupt”

Written on: 28/05/2015 by leetucker (1 review written)

Utility warehouse allowed my business telephones and broadband to be taken over by BT .This happened even after we contacted the 4 times to say it was not to be taken over. Absolutely not a care that my business has been cut off for 20 days resulting in a conservative cost to my company of over £45000 pounds yes thats right £45000. No sleep no quoting huge loss of bussiness. The best they could do was ask me if it was inconvenient. This compony is a shambles and has nearly cost my… Read Full Review

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★☆☆☆☆

“Is this company run by Benny Hill?”

Written on: 26/05/2015 by AmyaMcNeill156 (1 review written)

I'm struggling to actually connect to the AWFUL internet to write this review, but I got here. Well, where to start... The mobile phone is too expensive, I could get an Iphone 6 from carphone for the amount I am paying for my terrible HTC. When you go on the home phone for over 1 millisecond the internet cuts out, the gas bills and energy bills are extortionate and you can't even get hold of them. They are NEVER open. Don't fall into this trap, don't fall for the talk. Go with SKY or BT, it is… Read Full Review

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★★★★☆

“Electricity supply by Utility Warehouse”

Written on: 22/05/2015 by KingstonWatkins7 (1 review written)

I have generally been pleased with my electricity supplied by Utility Warehouse… Read Full Review

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★★★☆☆

“Not happy with customer service, advised to use my own...”

Written on: 22/05/2015 by ArnavGarcia236 (1 review written)

Not happy with customer service, advised to use my own equipment to strengthen internet signal strength, wrong details on first bill, detailing mobile phone not used by household and billed for usage prior to it going live. Too many errors in less than a fortnight. … Read Full Review

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★★★★☆

“Electricity Assumption/Activation”

Written on: 22/05/2015 by 186Hurst (1 review written)

Very easy and relatively painless. Being able to handle this necessity over the phone is a real time saver. Doing it on line would be good as well but talking to a person and getting conformation immediately that you've sorted out, is a lot more comforting… Read Full Review

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★★★★★

“Honest, understanding, not pressured and good listeners”

Written on: 22/05/2015 by 268McNeil (1 review written)

Straightforward answers to questions, saw and understood my point of view and needs… Read Full Review

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★★★★★

“the very best”

Written on: 21/05/2015 by Richardson304 (1 review written)

Since joining I have had all the help that I have needed. Staff have been friendly and helpful and have also made sense to me. After suffering companies where you try to talk to people and you are left holding on the phone I am now told roughly how long I will have to wait and then the call staff member is extremely helpful. I have been kept informed at every stage of the transfers with my phone, broadband and mobile and with the support and help from your team I have managed to organise… Read Full Review

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★★★★★

“Very pleased so far with yr service”

Written on: 20/05/2015 by steverob1 (1 review written)

Very pleased so far with yr service… Read Full Review

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★★★★★

“understanding it all”

Written on: 20/05/2015 by IshaanMeadows (1 review written)

I didn't quite under stand a few things but a quick call was all that was ne eded to explain everything. They were very helpful and quick. I am an o a p with little understanding of how things work so would have appreciated an installer for the modem, as I was without internet for 3 days until my family could install it… Read Full Review

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★★★★★

“Val,s Cryptic Comments”

Written on: 19/05/2015 by McDougall378 (1 review written)

I enjoy the regular communication re how much I owe and being able to submit meter readings so there are no nasty surprises etc. I would recommend this service to friends and family and I actually have done just that. I tell them how easy it is and how al the work is done for you… Read Full Review

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★★★★★

“Helpful operator”

Written on: 19/05/2015 by Gilliamxq79 (1 review written)

I called in haste to ask a question about my electricity bill. I should have looked at it myself but it was so helpful to have the Utility Warehouse chap do it as it was a complicated question for me. Your man understood my problem and fully completed it for me. I was very pleased and relieved. My bills seems to have reduced considerably since being with you and I shall be reminding my friends to change over to you. Many thanks… Read Full Review

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★★★★☆

“Totally satisfied”

Written on: 19/05/2015 by JohnathanLyon1956 (1 review written)

Good customer service. Good communication. Clear explanations, was listened to and understood. Sympathetic/empathetic advisor. Good direction and passed on to the right person for an overall result. What could be better would be to put all correspondence on hold whilst the account is being reviewed. This is the only thing that hasn't happened. The advisor was very good and knowledgable… Read Full Review

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★★★★★

“hassel free”

Written on: 18/05/2015 by tonycon (1 review written)

cheap. and as long as you submit your readings every month you get accurate bills… Read Full Review

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★★★★☆

“New customer”

Written on: 18/05/2015 by Kaelx371 (1 review written)

Everything went very smoothly and customer service were extremely helpful. The only thing I have found very disappointing is the length of time you are on hold before speaking to a customer advisor… Read Full Review

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★★★★★

“Excellent Service, pleasant young lady very helpful”

Written on: 18/05/2015 by Abbottpe294 (1 review written)

Excellent Service, pleasant young lady very helpful… Read Full Review

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★★★★★

“Changing to Utility Warehouse is the best thing wehave...”

Written on: 17/05/2015 by Damaris303 (1 review written)

The change went very smoothly, I was kept informed all the way along as to what was happening. I had problems with my old provider that was sorted for me by your customer service. Giving monthly reading is really good as at all times we know where we are will our finances… Read Full Review

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★★★★★

“Always excellent service”

Written on: 17/05/2015 by LanaThornton (1 review written)

Nothing to complain about service top quality , my only gripe no overseas bundles available when going abroad for mobile… Read Full Review

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★★☆☆☆

“customer service slow answering calls ”

Written on: 17/05/2015 by 112Munn (1 review written)

I think waiting for over 30 mins before giving up and this happened twice before finally getting through which took 27 mins this is just not good enough on average with other companies normally I get through in just 5 mins also my energy prices I have found online a better deal costing aprox 250 a yr cheaper which is a big difference in fact I found over 20 better than the one you offered so you are definitely falling short in a few areas my saving is huge aprox 22% cheaper than your plan… Read Full Review

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★★★☆☆

“I still havent received y gas card. I have no hot...”

Written on: 16/05/2015 by shares (1 review written)

I still havent received y gas card. I have no hot water and thinking of leaving… Read Full Review

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★★★★☆

“Friendly , easy , pleasantly surprised.”

Written on: 16/05/2015 by Mrpebbles (1 review written)

Pleasantly surprised… Read Full Review

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