The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.7 / 5
1838
72% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★☆☆☆☆

“Lack of information and underbilling”

Written on: 14/09/2016 by Just_LIL_Old_Me (1 review written)

GAs and Electricity supplied for a flat a rented for 6 months., In that time I never received a bill (paid by direct debit). At the end of the tenancy excessive amount to pay indicating that I had been under-billed for a long time. "Cheap" looking deal was just an underestimate of usage (interesting as I only used the flat one day a week and had everything switched off!). Clearly they quote a monthly payment designed to tempt you in. Not unusual but combined with the lack of billing information… Read Full Review

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★★★★★

“Great company ”

Written on: 13/09/2016 by 8MacGregor (1 review written)

Excellent service, value for money… Read Full Review

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★★★★★

“Best electricity and gas provider I have dealt with”

Written on: 09/09/2016 by MelvinOliver451 (1 review written)

Have tried all the major utility providers over many years, but Utility Warehouse so far come out top for price and service, and later this year will be looking to take advantage of their mobile phone service when my current contract expires. One of the major benefits was to sign up to one of their pre paid Master Cards, which when used either on line or in store at a huge number of high street stores, such as Sainsbury's, B & Q. Halfords, Toys R Us, Marks & Spencer's etc, triggers a discount… Read Full Review

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★★★★★

“TO THE BEST OF MY KNOWLEDGE”

Written on: 08/09/2016 by Dodd24 (1 review written)

Simply and bang on service from start to finish i dont think that there are many out there to equal the service given utility warehouse many thanks utility warehouse… Read Full Review

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★★★★★

“UW provided the phone line, it worked, it has kept...”

Written on: 08/09/2016

UW provided the phone line, it worked, it has kept working, the communication has been good, the bills have arrived on time and correct, the direct debit was set up, correctly, and stayed that way. They answer the phone, answer questions correctly, provide correct information, and do the things requested promptly, and they get it right. Our previous well known supplier was, amazingly, completely unable and unwilling to do any of this, so I am very happy with UW. … Read Full Review

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★★★★★

“Gas Electricity supply.”

Written on: 08/09/2016 by Reynoldsig450 (1 review written)

Have always been very helpful when I have phoned. use operators that speak good clear English ( Important for us older people.). Pricing is competitive. They automatically adjust he standing order to ensure that they do not hold large over payment and any over payments automatically returned. Easy to enter meters readings by computer or phone which I do on the last day of every month, to ensure my bills are up to date. The only thing I think could be improved is related to the physical reading… Read Full Review

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★★★★☆

“Effortless membership”

Written on: 08/09/2016 by biWhite60 (1 review written)

Excellent service with easy communication process and very few problems… Read Full Review

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★★★☆☆

“The overall service i was given was great the only...”

Written on: 08/09/2016

The overall service i was given was great the only downside to utility i find is that my internet is extremely slow always takes ages to load things up on my laptop or console. Other than that no issues great staff help over the phone would recommend you guys. … Read Full Review

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★★★★★

“Probably the best”

Written on: 07/09/2016 by McElroy152 (1 review written)

Not much to say except the best I have ever been involved with… Read Full Review

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★★★★★

“gas and electricity”

Written on: 07/09/2016

never have a problem with services that I use. excellent prices. Don't have any problems… Read Full Review

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★★★★★

“excellent service”

Written on: 07/09/2016 by Marcel246 (1 review written)

Good effecient service competent staff ery happy to be with UW… Read Full Review

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★★★★☆

“No Fuss Utilities”

Written on: 07/09/2016 by 388Crockett (1 review written)

My transition from British Gas has been handled without fuss. As i was previously with Utility warehouse i knew what to expect. I reluctantly left & moved to British Gas in 2014 as didnt do green deal for solar install. Happy when utility warehouse finally joined the scheme & moved back to them without hesitation. The billing & customer service i would rate as some of the industry best. A far cry from from some of the big 6 providers questionable service or at least my expirience of it. … Read Full Review

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★★★★★

“Customer services are really helpful and very polite. ”

Written on: 07/09/2016 by Robinsonzm11 (1 review written)

I called the company to find out about the amazing offer they have with FREE LED bulbs. I wanted to find out about the catch. Only catch is that you have to remain a customer for 4 years which in my opinion is not a catch! I will definitely be taking up this offer. Reducing your electricity bill by 11% cannot be a catch. I will certainly be telling other people about this offer. The only negative thing about it is as an existing customer I have to wait a few months to benefit from the scheme. … Read Full Review

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★★★★★

“Friendly, Quick service”

Written on: 06/09/2016 by Mooresident (1 review written)

Good customer service staff. Its worth changing to… Read Full Review

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★★★★★

“Myy past experience with UWDC.”

Written on: 06/09/2016 by doug70 (1 review written)

I have been a member for several years and if I had any misgivings it was only because I did not use the facility to its maximum advantage, by making use of the savings on the discount structure. However the concept is brilliant, the bigger your mix'n match in services, the better your pricing. The customer service is very supportive and regular contact not necessary because the information feedback given is enough. Just keep my utilities at a low price please… Read Full Review

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★★★★★

“A friendly company”

Written on: 05/09/2016 by Kaleighu485 (1 review written)

Any contact I have had with staff has been extremely positive, emails are positive, the bills are easy to understand. This is a customer friendly company to deal with… Read Full Review

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★★★★★

“Bargain”

Written on: 05/09/2016 by IreneDrew1956 (1 review written)

I take all the services from Utility warehouse which makes the package cheaper… Read Full Review

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★★★★☆

“Utility Provider First Class”

Written on: 05/09/2016 by Dainosnore (1 review written)

I believe that the Utility Warehouse probably offers the best deals on gas and electricity supply. Their tariffs are clear and fair. Customer Service is clearly a top priority whether it be in relation to service or technical matters… Read Full Review

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★★★★★

“Excellent”

Written on: 05/09/2016 by Adriana223 (1 review written)

I have all my utilities with Utility Warehouse and could not be happier.The service and helpfulness are brilliant and everyone i have spoken to, be it gas electric,broadband or mobile and landline, have been polite and patient.Cannot say enough about them, and both my sisters and daughter all use them as well… Read Full Review

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★★★★★

“Great Service and Very Reliable”

Written on: 05/09/2016 by GrahamandJean (1 review written)

We've been with Utility Warehouse for the past five years and it gets better all the time. Now I've got a mobile phone contract the cost of our utilities has gone down thanks to their great offers. It's so simple to speak to someone about the services they offer and we even get an email reminder so we can remember to read my meters each month and keep an eye on what we're using. We can't think of anything we don't like and wouldn't want to be with anyone else… Read Full Review

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