The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.5 / 5
1321
65% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Thank you for the last 6 years ”

Written on: 23/04/2015 by JPWilson (2 reviews written)

I have been a customer of utility warehouse for over 6 years and I've always been impressed with the savings I get, plus the extra savings from the cash back card, I have even just received a Gourmet society membership completly free so now I get extra savings from the restaurants that I already eat it, including my local curry house :) I find some reviews on here a bit troll like and some I think are just down right fake, I have recommended to all my friends and family that they join the… Read Full Review

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★★★★★

“MOBILE PHONE HOME & BROADBAND ELECTRICITY”

Written on: 19/04/2015 by jzOwens1960 (1 review written)

My mobile phone was switched with no problem at all. GREAT SERVICE Home phone and Broadband went really well very easy to set up. Lots of information regarding any problems that could arise fully covered and very helpful when it came to creating an email address. All information that I needed was right in front of me in clear English. Electricity has also been changed and everything seems to be going well. Thanks very much to a satisfied customer, agent has been very helpful and supportive… Read Full Review

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★★★★☆

“Straightforward, customer focused service”

Written on: 15/04/2015 by Riverajw108 (1 review written)

I've been with Utility Warehouse for about five years now and have always been happy with the way they look after my gas and electricity accounts. Prices are fair and there are a number of additional benefits for customers, if they want to take advantage, including phone deals. Whenever I have an enquiry, I have found the Customer Service team friendly and helpful, responding promptly to calls and emails. However, the major plus for me is the money I save by paying for my gas and electric… Read Full Review

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★★★★★

“General service excellent”

Written on: 12/04/2015 by Jovand379 (1 review written)

Overall I find the company excellent. When speaking with customer service advisers they have been found to be Curtious and patient.. I would have no hestitation in recommending the company to others… Read Full Review

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★★★★★

“Helpful Staff Contactable Friendly”

Written on: 12/04/2015 by lvMoreno186 (1 review written)

Pleased I joined Utility Warehouse. Have told others about the service… Read Full Review

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★★★★★

“Very helpful staff”

Written on: 12/04/2015 by Luisf146 (1 review written)

Once though to your team of technical staff everyone was very helpful. Only a pity the waitng time to get through to you is far too long! Your staff are very patient and understanding getting me set up thank you… Read Full Review

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★★★★★

“Mobile Phone Replacement”

Written on: 11/04/2015 by PlymouthPerson (1 review written)

Excellent and efficient from start to finish. Ordered and arrived within 72 hours… Read Full Review

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★★★★★

“Review”

Written on: 11/04/2015 by RossMacGregor (1 review written)

Didn't have to wait long before phone was answered and the answer was prompt… Read Full Review

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★★★★☆

“Whilst I find Utility Warehouse a very good company, I...”

Written on: 11/04/2015 by 8Carroll (1 review written)

Whilst I find Utility Warehouse a very good company, I have one small niggle. I have oppted to read our Dual Fuel meters at the end of each month. For various reasons this is not always possible to the exact date and is sometimes the previous or next. However,your system is not able to accept this and we get an estimated reading which, over a period can be way off target… Read Full Review

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★★★★★

“Utilitywarehouse ”

Written on: 11/04/2015 by 88Hale (1 review written)

I enjoy the cash back on my utility bill by using the cash back card. Able to use it on most items. Would enjoy more variety on the grocery side but apart from that I would not give it up… Read Full Review

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★★★☆☆

“good deal if you can get past call centre”

Written on: 11/04/2015 by Hancocklr443 (1 review written)

it took me three goes at getting a deal. The first person I spoke to wasnt interested. anyway third time did have someone interested and got a deal if I hadnt have used uw before I would have been put off. … Read Full Review

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★★★★★

“change over”

Written on: 10/04/2015 by Bradshaw282 (1 review written)

Wish I had changed over sooner.so easy.everything explained How it works.&I didn't have do anything. It was all handled for me.I have recommended to friends &family… Read Full Review

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★★★★★

“Im very happy”

Written on: 10/04/2015 by HowardMartyn (1 review written)

IT WAS VERY EASY TO CONECT AND JOIN ON LINE AND ALL YOUR STAFF WHERE VERY HELPFULL … Read Full Review

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★★★★☆

“Worth changing everything to UW”

Written on: 09/04/2015 by markyeti (1 review written)

Saving loads on everything and the bill is simple. They nearly got 5 stars… I am so pleased with the cheaper utilities, broadband etc that I have now forgiven them for the almighty massive pain in the rear they caused by not adequately communicating the mobile phone switch over protocol, which led to great inconvenience. I recommend switching everything to them but ask them to list everything you need to do in relation to them and the previous mobile provider (in advance) of the switch - and… Read Full Review

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★★★★★

“the best of the best”

Written on: 09/04/2015 by jlWebster326 (1 review written)

The prices of my bills are great. the customer services are very polite and helpful with a sound knowledge of their products. Very helpful in finding the best deal on offer. and i have passed their name to many of my friends. Thankyou utility warehouse… Read Full Review

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★★★★☆

“Transfer to Utility Warehouse”

Written on: 09/04/2015 by Rosah1972 (1 review written)

We dealt with the transfer of Gas, Electricity, home phone, two mobile phones and broadband to Utility Warehouse during the last month and found this to be relatively straight forward. We experienced a slight glitch with the automated service for activating the SIM card. but this was resolved when we phoned the customer service number. They also managed to activate the voicemail service too when the automated method didn't work. Have yet to make use of the club card and will evaluate savings… Read Full Review

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★★☆☆☆

“Customer service atrocious ”

Written on: 31/03/2015 by DesireeMaxwell418 (1 review written)

Utility warehouse was sold to me as being the best customer service with local UK based call centres however my experience has been completely the opposite. My average call time on the various times I have phoned with queries on my account has been about 22 mins. I have finally made decision to close my account to which I recorded a £400 taken from my account without any notice. Trying to get my money back from my cash back card has not been easy either. I have since moved to another… Read Full Review

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★★★★★

“Electricity,gas,phone,broadband. ”

Written on: 26/03/2015 by juliajohn (1 review written)

I am very pleased with your service. Regret I cannot remember the name of your staff member when I first contacted you, but he was very helpful and clear. I was recommended to you by a family member,(a club member), a Mrs. Gillian Bulford of Pinhoe,Exeter, Devon. She told me of her experience with yourselves, and of having no problems etc. The only teething problem I had was connecting to broadband, but my 12 year old grandson solved that for me. He understood how to follow my laptop screen… Read Full Review

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★★★★★

“First impressions with Utility Warehouse”

Written on: 25/03/2015 by Kristinad252 (1 review written)

So far I have been satisfied with the personal contact and service that I have received. Change overs seem to have gone smoothly and information passed on to me quickly… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★☆☆☆☆

“Watch out for small print - additional fees galore”

Written on: 25/03/2015 by Rowan139 (1 review written)

Better deals available elsewhere. Additional fees added when you transfer to alternative provider - all mentioned in the small print apparently but never actually brought to your attention until they send their extra bills! Definitely would NOT recommend… Read Full Review

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