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Picture courtesy of Elscampo.
| Value for Money | 6.6/10  |
|---|---|
| Reviewer Rating | 6.4/10 |
| Overall Rating | 6.7/10  |
Full review by
Guest.
on 4th Oct 2008
User Rating : 10
Respect :
0
Good Points: Prices are amazing,fantastic customer support (calls answered in 15 seconds)would reccomend this company to anyone
Bad Points: None
General comments: If you want less hassle and cheaper bills this company is for you,we were with british gas and they still cant get gas & electric bills in one envelope!,we have six serices on one bill,and if we reccomend them to anyone we get 2.5% off our bill for each customer reffferal for as long as they remain customers!!
Guest.'s review and ratings | 76 words
Review by
Guest.
on 25th Sep 2008
User Rating : 10
Respect :
0
Great to get away from the big companies-Good value for money and everything is on one bill-They have a good variety of services-but the mobile phone deals aren't the best around-The broadband can be a bit slow sometimes, but most are these days
Guest.'s full review | 47 words
Review by
binsy0
on 22nd Sep 2008
User Rating : 9
Respect :
0
Bills are accurate and customer service very efficient and friendily. Send you a box of chocolates when you move house.
I have a been a customer for 3 years and moved house in that time and got a box of chocolates when we did. Very nice touch.
binsy0's full review | 50 words
Review by
Guest.
on 20th Sep 2008
User Rating : 8
Respect :
0
We are only 4 months into the change to Utlility Warehouse (gas, electric, land line, broadband) and so far we have seen substantial total savings. The bills are very clear and easy to understand unlike British Telecom and most gas companies.
Guest.'s full review | 51 words
Review by
Adam20002
on 13th Sep 2008
User Rating : 0
Respect :
0
I only joined the The Utility Warehouse Discount Club for gas. I found inaccurate bills and some rude staff in their premium rate call centre and it has taken ages to sort this out. The period of time I was with them I used about 40 units of gas, I'm a low user, instead they bill me for over £500! Needless to say I never paid them and the situation is still ongoing even though I left them 6 months ago.
Adam20002's full review | 96 words
Review by
Guest.
on 5th Sep 2008
User Rating : 7
Respect :
+1
Generally UW are a good company apart from my gripes above.I have never had any issues on payments. the service has never failed B/B or phone.If the broadband was cheaper and faster I would not leave but I am concidering changing the B/B only...
Guest.'s full review | 146 words | 1 comment added.
Review by
Guest.
on 17th Aug 2008
User Rating : 7
Respect :
0
This is the first time I've ever changed in over 50 years of using electricity and gas. I'm glad I did. I got all my broadband and telephone bills together and switched those as well.
Guest.'s full review | 84 words | 1 comment added.
Review by
Guest.
on 15th Aug 2008
User Rating : 10
Respect :
-1
All our charges from The Utility Warehouse are on one bill-great customer service call centre in uk-british company-with uw triple value guarantee on energy you will get fair deal so no need to keep changing. Great broadband - bt open reach still repair your phone line if it goes wrong.
Give you a chance - look at their share price they are a growing company-lots of business customers joining also.
As far as utility companys go they are the best in my opinion.
Guest.'s full review | 87 words
Review by
rimo911s
on 12th Aug 2008
User Rating : 10
Respect :
0
I got on board with The Utility Warehouse Discount Club through my local agent. He handled our questions very well and the switch was very smooth. I do still check their prices regularly and they always seem to be very competitive so I have never felt the need to witch again - joy!
rimo911s's full review | 77 words
Review by
Guest.
on 30th Jul 2008
User Rating : 10
Respect :
0
Great value for money and all on one bill - fantastic service from a UK based customer call centre, a rare thing in this day and age. Friendly and helpful call centre, very cheap compared to my old bills.
Guest.'s full review | 40 words
Review by
Guest.
on 15th Jul 2008
User Rating : 10
Respect :
0
I have been with the Utility Warehouse for 18 months now and I would never switch back to my old suppliers; I have cut my spend on monthly bills by 35%!Customer services have always been friendly and helpful and the calls are free (I'm a silver club member) which is brilliant. I have also saved a bundle on insurance and going out with the club membership offers/vouchers. I'd recommend them to anyone.
Guest.'s full review | 108 words
Review by
David Gee
on 10th Jul 2008
User Rating : 3
Respect :
+1
Within the terms & conditions book, which I did not get until after I had applied for the mobile phone I found there is a PAC charge of 20 quid.
Nothing mentioned on the application form which specifically points out Important Information you should read before signing the application.
David Gee's full review | 61 words | 1 comment added.
Review by
Guest.
on 10th Jul 2008
User Rating : 0
Respect :
0
Really unhappy with The Utility Warehouse. When I have been late with payments for only a few days they were quick to charge me. However, in this instance they missed something and miscommunication on their behalf occurred. This means they owe me money now, but they've said it can take up to 2 months before I get it back. Now that doesn't seem fair to me.
Guest.'s full review | 86 words
Review by
Guest.
on 27th Jun 2008
User Rating : 9
Respect :
0
I signed up after seeing a report Which magazine, the price for broadband is very reasonable and the connection speed is a lot faster than my previous provider, Talk Talk. Wasn't sure about switching my energy but I'm paying slightly less than what I had been paying with Powergen and I now get free phone calls.
Guest.'s full review | 66 words
Review by
Superpiggy
on 25th Jun 2008
User Rating : 9
Respect :
0
I think The Utility Warehouse Discount Club are not quick to move with the market, I feel some of the mobiles are in need of being heavily overhauled. I also think some independent distributors need more training as I have met enough who have only been trained once and don't seem to have a clue. Summary: Very good, but i do think they require some serious improvements.
Superpiggy's full review | 89 words
Review by
Guest.
on 25th Jun 2008
User Rating : 0
Respect :
0
Had an account with them, never again, worst company I have ever dealt with in my opinion. Fault with my telephone line ended up costing me over £200 even though they said there would be no charge. I am now back with BT and saving money compared with UW. With UW I was paying more for my electricity than with SWEB I pointed this out to UW they agreed I was paying more but didn't reimburse the difference.
Guest.'s full review | 88 words
Review by
Guest.
on 8th Apr 2008
User Rating : 0
Respect :
0
Salesman of The Utility Warehouse Discount Club who didn't know enough about the service and the extra costs charged. At the time, high call charges to contact the technical support team although I believe this has changed. Extra charges for call answer service not explained at point of sale, "free modem" has to be returned at the end of contract, unrealistic monthly estimates at point of sale. When I did experience problems with the service it cost me more than £50 in call charges to t ...
Guest.'s full review | 255 words
Review by
premieranimation
on 2nd Apr 2008
User Rating : 10
Respect :
0
I joined with a very friendly advisor at www.bills2big.com, which is linked to the utility warehouse discount club and www.paycheapbills.co.uk and cannot recommend you try the services enough. A+ and 5 Stars all the way for Utility Warehouse.
premieranimation's full review | 58 words
Review by
Mikedagley
on 26th Feb 2008
User Rating : 1
Respect :
0
A company with average rates (despite the promise of lower costs) who I felt misled me by promises of lower prices into signing up. You can cancel the contract within 28 days but you could by then have already paid their initial £80 first-month fees and experience real difficulties in getting it back.
Mikedagley's full review | 111 words
Review by
Bob Double
on 22nd Feb 2008
User Rating : 10
Respect :
0
People in the senior age group with heavy phone bills and a broadband requirement must save money. We will stick with Utility Warehouse whilst they offer free telephone calls, inexpensive line rental and Broadband. In six months we have saved £140 in real terms after taking into account the deficit for under charging on Gas and Electricity during the winter period.
It looks as if our savings are split roughly half on the cost of Energy and half on the Telephone and Broadband. Also, becau ...
Bob Double's full review | 111 words
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