the utility warehouse discount club www.paycheapbills.co.uk reviews | Watch This Item.

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Average Ratings
Value for Money	5.9/10
Reviewer Rating	5.9/10
Overall Rating	6.2/10

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55% Recommended57 out of 104 Reviews

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104 Review Centre The Utility Warehouse Discount Club www.paycheapbills.co.uk Reviews

Full review by
Guest.
on 24th Jun 2009

User Rating : 0
Respect : 0

Good Points: quick to get to customer service but they are rude and unhelpful

Bad Points: Where do I start rude customer service to call them costs 5p per min and some times can take ages very unhelpful people at the other end of phone No value for money

General comments: Been with The Utility Warehouse Discount Club for 2 years now. Rude customer service staff. Cut off my broadband for no reason. Very expensive as well.
Guest's review and ratings | 70 words
Review by
victor4
on 21st Jun 2009

User Rating : 0
Respect : 0
Used The Utility Warehouse Discount Club for 2 years, completely taken in by their advertising. Found that I could have been saving £ £ £s with any of 3 other suppliers. Current dual fuel energy bill with them £1212 p.a. Just ordered British Gas websaver 3 where same consumption will cost £1069. U.W. say their price guarantee does not apply to web deals. Very unfriendly emails from them. Recommend do your own research to find cheapest supplier in your area ...
victor4's full review | 108 words
Review by
craiggausden
on 11th Jun 2009

User Rating : 0
Respect : -1
We have been with the UWH for about 5 years. It's been the worse 5 years of my life dealing with these people. When you have any problems, they are rude, don't care and hide behind the phone. They advertise ALL MEMBERS can get the gold membership service, you cant.Only new members can. I have reported this to Trading Standars, who had a meeting with them mid April 2009 and told them to change their web site. To date, 11th June, they still havn't. I have told the Trading Standards, AGAIN and lets ...
craiggausden's full review | 128 words | 4 comments added.
Review by
Guest.
on 8th Jun 2009

User Rating : 10
Respect : 0
Hi, I've been wih Utility Warehouse Discount club for 7 years, and although I had issue when changing over it was actually down to the other provider that would not let me leave so easily. Utility W, gave me great customer service and were very polite and understanding. It is a joy to have constantly low bills and everything on one bill.
Guest's full review | 89 words
Review by
Dean Jones
on 8th Jun 2009

User Rating : 10
Respect : 0
Brilliant setup and excellent customer service. I have been a customer for with The Utility Warehouse Discount Club 4 years now, not a bad word to say. Cheaper bills Very helpful staff One single bill
Dean Jones's full review | 35 words
Review by
ndnature
on 8th Jun 2009

User Rating : 10
Respect : 0
I have found utility warehouse to exceed my expectations, i now get regular monthly bills and not 4 different bills sent at different times as it is all in 1 bilk. The 5% cashback card allows me to get money off my bill with my shopping and petrol. The gas and electric may not always be the cheapest but once yoy add in all your free call, cashback card and cheaper phoneline rental you save a hell of a lot more than with any other company.
ndnature's full review | 122 words
Review by
sony007
on 6th Jun 2009

User Rating : 0
Respect : -1
Utility warehouse is a complete rip-off, there bills are not cheaper, check your bills on Which Switch, I went from paying £400 a year (British Gas) for my gas to over £700 with Utility Warehouse. Their customer service is very poor, with rude employees. There is nothing special about this company. Please don't be fooled, check it all out before you swap, they are crooks.
sony007's full review | 65 words | 1 comment added.
Review by
Guest.
on 5th Jun 2009

User Rating : 10
Respect : 0
The Utility Warehouse - SIGN ME UP!I have just been introduced to the Utility Warehouse by a relative and I felt that I had to write to recommend it to others.I took the Broadcall package which costs me £19.99 per month for 24Meg speed and 40Gig download ( far more than enough for my needs ). This price also includes the Phone Line rental.I also switched my Gas & Electricity supplier to The Utility Warehouse and because I have taken 4 services ( the Broadcall counts as 2 ) I am entitled t ...
Guest's full review | 328 words
Review by
amyjohnson
on 3rd Jun 2009

User Rating : 0
Respect : 0
I would not recommend utility warehouse to anyone!!! they told me i was not allowed to move suppliers after i got a huge payment plan through(not the quote they told me when i applied) they refused southern electrics offer for us to move even when we owed them nothing and had paid the outrageous gas and elec bill they had provided to us and are now disconnecting our power because they are accusing us of not paying! STAY AWAY FROM THIS BAD SUPPLIER!! southern electric all the way!!!! they offer ...
amyjohnson's full review | 138 words
Review by
Guest.
on 3rd Jun 2009

User Rating : 10
Respect : 0
great service and ive saved a lot of money by switching to the utility warehouse discount club. cheap and great customer care.
Guest's full review | 22 words
Review by
clairef1000
on 27th May 2009

User Rating : 10
Respect : 0
I was getting ready to write a horrid review about the broadband part of utility warehouse. We were getting no download at all at one point getting 20kbps download rate. After my 3rd call and about to esculate the problem to BT I was asked to try one last thing - try the test socket. Low and behold my broadband problem was fixed we now have broadband running at 3.7mbps in both pc's. I am pleased.
clairef1000's full review | 94 words
Review by
sodha
on 22nd May 2009

User Rating : 0
Respect : -1
I am with Utiltity Warehouse for 1 year now, was told the cheapest on electricity, but is the worst. I would never recomend anyone to join Utility Warehouse..because they send Estimated Bills,even though we submitted meter readings through Meter Reading Line.The Customer Service Team is also not helpful,just waste of time.
sodha's full review | 60 words
Review by
Guest.
on 20th May 2009

User Rating : 9
Respect : 0
I've been with the utility warehouse for ten years now and wouldn't dreamm of going back to BT, British Gas etc. They respond within 15 seconds if I have had to call their customer service department. In ten years that's been only a handful of times. I recently had a problem with my line. It turns there wasn't a problems but they were efficient in everything they did.I can't praise them highly enough.
Guest's full review | 96 words
Review by
energyman
on 3rd May 2009

User Rating : 0
Respect : 0
Triple Value Guarantee - absolutely worthless! The Utility Warehouse Discount Club guarantee to be cheaper than the absolutely most expensive tariff that it is possible to get! Try any comparison site for energy and they come out amongst the bottom of all the deals available - even more expensive than buying from British Gas and your local supplier.
energyman's full review | 58 words
Review by
hemstar
on 27th Apr 2009

User Rating : 1
Respect : 0
customer service and after sales service is terrible. senior person in The Utility Warehouse Discount Club insists there preferred method of communication is by a computer generated letter. not interested in working for you, questions the value they put on your custom.
hemstar's full review | 63 words
Review by
Guest.
on 10th Apr 2009

User Rating : 0
Respect : 0
have had nothing but problems with utility warehouse. was promised a 24mps broadband connection. it has never been faster than 1.2mps. very unhelpful on the phone. avoid like the plague.
Guest's full review | 30 words | 1 comment added.
Review by
libra22
on 3rd Apr 2009

User Rating : 9
Respect : 0
The Utility Warehouse Discount Club discount card that was introduced last year certainly means you will save around £500 a year if you make good use of the 5% off household shopping which is taken off your overall bill
libra22's full review | 61 words
Review by
medjjs
on 25th Mar 2009

User Rating : 0
Respect : 0
Worst customer service ever from pay cheap bills, show no empathy. They only have three tarriffs for gas and haven't cut their plans unlike everyone else You'll be sold them by someone you may consider a friend who will earn commission on your bills!!!! Absolute joke.
medjjs's full review | 47 words
Review by
2whittingtons
on 23rd Mar 2009

User Rating : 2
Respect : 0
It would appear that most of the energy providers have reduced their prices, UW have not. Their custmer services said they were waiting for prices to stabalise before they would alter their prices. I find they are also slow to cancel accounts and I think they are one of the worst broadband providers. I have found some advisors helpful but others aren't.
2whittingtons's full review | 62 words
Review by
mich46
on 19th Mar 2009

User Rating : 4
Respect : 0
Ive been with Utility Warehouse a couple of years, however, a fault appeared on the line and I could not get it sorted. I decided to cancel the line but they still insist on charging me for 30 days. Today I told them that I would take my gas and electric elsewhere and was told "OK." I still cannot believe their attitude. I never missed a payment, never complained and for them to say "OK." I cannot believe that in the current climate where people are losing their jobs that a "Customer Service" a ...
mich46's full review | 102 words