The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.3 / 5
61% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“Telephone charges are terrible”

Written on: 17/10/2014 by RaymondAllison445 (1 review written)

I joined Utility Warehouse last year to benefit from FREE LANDLINE AND INTERNATIONAL TELEPHONE CALLS. No sooner than I am signed up, Free Calls are STOPPED, and now even local calls are costing AN ARM AND A LEG. Is Utility Warehouse like everybody else. 'As soon as they have you, they squeeze you for more and more'. I am disappointed, but still recommend you for the prompt response and help given on the 'free'? telephone helpline. … Read Full Review

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★★★★★

“Open reach problems”

Written on: 15/10/2014 by Emery2 (1 review written)

I had problem with the after effects of a lightning strike and found the advise very valuable and was able to reconnect broadband quickly. Tech guy was great and had a lot of patience with a customer who was not particularly competed litterate… Read Full Review

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★★★★★

“very impressed ”

Written on: 15/10/2014 by zgKirby356 (1 review written)

happy to be able to communicate with a pleasant and understanding person… Read Full Review

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★★★★☆

“Pre-paid gas meter with UW ”

Written on: 13/10/2014 by CrystalPalaceLandA (1 review written)

I have been a customer of the Utility Warehouse since I moved in my new flat in February this year. Previously I was on a dual fuel and electricity monthly direct debit deal with British Gas. I first thought about switching the pre-paid meter to a conventional one as I thought it would be an added fuss to having to remember to top up the card but there are pay points (normally in corner shops) everywhere. I have found that the pre-paid meter runs waaaaaay cheaper than the BG deal for gas, I… Read Full Review

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★★★★★

“Extremely helpful”

Written on: 13/10/2014

When contacting Utility Warehouse last week I was treated extremely professionally. I was in a pretty distressed state regarding repeated abusive phone calls and the person I spoke to was sincerely concerned and helped me sort things out. She was clear, patient and gave me excellent guidelines to follow. She took time and I felt incredibly confident as a result of her support. Thank you again… Read Full Review

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★★★★★

“couldn't fault then ”

Written on: 13/10/2014 by camdale (1 review written)

i was searching for a cheap contract phone saw the utility warehouse and was talking to one of there customer care team i now have my contract phone and electric,gas,and internet all on 1 bill life is so easy with the utility warehouse i would recommend then to anyone … Read Full Review

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★★★★★

“Utility warehouse review.”

Written on: 13/10/2014 by moonliter (1 review written)

Just like to say that since I changed to Utility Warehouse I've never looked back! Their customer services are second to non!I've used a few of the other big providers and have been totally fed up with them all! Utility Warehouse are like a breath of fresh air! Long may it continue!… Read Full Review

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★★★☆☆

“Internet Speed”

Written on: 08/10/2014 by Sinclair293 (1 review written)

The service of utility warehouse was generally good. We had been with BT for ages with our internet and never had any problems but since changing the internet is ridiculously slow past 5 o clock to the point where I can't download files watch videos or load pages. This can be a real problem for when I need to do work on my laptop… Read Full Review

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★★★★★

“Excellent overall service”

Written on: 29/09/2014 by BrayanPhillips234 (1 review written)

Since joining Utility Warehouse, we have enjoyed an excellent introduction and a fast efficient response to the few queries we have had… Read Full Review

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★★★★☆

“Understanding and helpful”

Written on: 25/09/2014

Very easy to talk to and helpful in their understanding of my situation, the person I spoke to made me feel at ease and gave me reassurance… Read Full Review

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★★★★★

“the best of the rest”

Written on: 25/09/2014 by urKnight321 (1 review written)

if u want all of your house hold utility"s at the best price and inclusive discounts all in one bill here is the place… Read Full Review

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★★★★★

“Swift efficient service”

Written on: 25/09/2014 by IanShields135 (1 review written)

A query about my transfer billing was swiftly and efficiently dealt with. So different to my former supplier… Read Full Review

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★★★★★

“Brilliant response”

Written on: 25/09/2014 by Delaneyh361 (1 review written)

My phone call was answered quickly -no hanging on listening to tinny music - by an operator who couldn't have been more polite and keen to sort out my issues which she did efficiently and cheerfully -well done and a refreshing change from most call responses… Read Full Review

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★★★★★

“phoned up about a fault on my internet and the repair...”

Written on: 24/09/2014 by Davian1956 (1 review written)

phoned up about a fault on my internet and the repair was done after a few minuits person on the phone was great… Read Full Review

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★★★★☆

“Very good service”

Written on: 24/09/2014 by McWilliamski450 (1 review written)

We phoned about our phone not working. Firstly we went to the person who started us with the company and he dealt with it all. Fast efficient service. No problems at all… Read Full Review

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★★★★☆

“Easy to switch to and save money!”

Written on: 23/09/2014 by grannyfloss (1 review written)

I had always used the on-line search engines to make sure my gas and electricity bills stayed as low as possible. Then my son told me about Utility Warehouse. He explained how the more utilities you ask them to provide, the bigger the discount you receive. Switching was easy, Utility warehouse provide my gas, electric, telephone and broadband and I saved about £30 a month. I don't think there is anything I don't like about the service and I'm now looking into how much I could save if I switch… Read Full Review

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★★★★☆

“A Satisfied customer”

Written on: 23/09/2014 by harrison32 (1 review written)

My name is Christopher and I have been with The Utility Warehouse for many years. What always gives me great satisfaction is when I'm stopped at my local super market by a rival energy supplier and they ask me who I'm with and I tell them "The utility warehouse" they say"sorry we can not compete… Read Full Review

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★★★★★

“Review of Utility Warehouse”

Written on: 22/09/2014 by gjward (1 review written)

Really good experience - the local rep who signed me up helped all the way through the transfer process and is always available to respond to any questions. Phone calls to the call centre are always dealt with promptly and efficiently, and if the issue has been complicated or been delayed for any reason I have always been kept informed of progress… Read Full Review

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★★★★★

“Customer Service”

Written on: 22/09/2014 by Conrad187 (1 review written)

I have been with Utility Warehouse for quite a while and will remain with them because of their customer service. They don't leave you waiting for ages on the end of the phone and actually have people answering the phone who seem to have the authority to sort problems without passing you on endlessly to other people… Read Full Review

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★☆☆☆☆

“ disgraceful customer service, incompetent!”

Written on: 18/09/2014 by LisaMcGow (1 review written)

I have been a customer of Utilit Warehouse for 2 years and had no problems until a few weeks ago. My Blackberry that I had on contract had stoppped working, battery depleted. I called to see if it coud be fixed and they said that as my contract was due up for renewal in a month, I might as well upgrade. i asked about an I phone and the guy said that I coud have one but in his opionion the Samsung Galaxy is a better phone. I agreed to go with his recommendation as I don't know much about phones… Read Full Review

Lisaronnietom's Response to LisaMcGow's Review

Written on: 18/09/2014

This is now subject To a police investigation so let's see how easily they hand over the couriers name and warehouse staff names,

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