The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.4 / 5
64.5% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★☆☆☆

“Customer service atrocious ”

Written on: 31/03/2015 by DesireeMaxwell418 (1 review written)

Utility warehouse was sold to me as being the best customer service with local UK based call centres however my experience has been completely the opposite. My average call time on the various times I have phoned with queries on my account has been about 22 mins. I have finally made decision to close my account to which I recorded a £400 taken from my account without any notice. Trying to get my money back from my cash back card has not been easy either. I have since moved to another… Read Full Review

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★★★★★

“Electricity,gas,phone,broadband. ”

Written on: 26/03/2015 by juliajohn (1 review written)

I am very pleased with your service. Regret I cannot remember the name of your staff member when I first contacted you, but he was very helpful and clear. I was recommended to you by a family member,(a club member), a Mrs. Gillian Bulford of Pinhoe,Exeter, Devon. She told me of her experience with yourselves, and of having no problems etc. The only teething problem I had was connecting to broadband, but my 12 year old grandson solved that for me. He understood how to follow my laptop screen… Read Full Review

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★★★★★

“First impressions with Utility Warehouse”

Written on: 25/03/2015 by Kristinad252 (1 review written)

So far I have been satisfied with the personal contact and service that I have received. Change overs seem to have gone smoothly and information passed on to me quickly… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★☆☆☆☆

“Watch out for small print - additional fees galore”

Written on: 25/03/2015 by Rowan139 (1 review written)

Better deals available elsewhere. Additional fees added when you transfer to alternative provider - all mentioned in the small print apparently but never actually brought to your attention until they send their extra bills! Definitely would NOT recommend… Read Full Review

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★★★★★

“How Good is Utility Warehouse”

Written on: 25/03/2015 by Peacockby107 (1 review written)

Absolutely delighted with service from Utility Warehouse. I have always been terrified to switch suppliers because of the hassle. Utility Warehouse make everything run smoothly and efficiently. No hassle at all. Highly recommended… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★★★★☆

“Power for people.”

Written on: 23/03/2015 by Kamden1948 (1 review written)

I switched to uwclub a number of years ago now. I do not compare prices for utilities, inertia maybe (?) but I am content that uwclub supplies my needs at an acceptable cost… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★★★★★

“need to sort out telephone land line caller display ”

Written on: 22/03/2015 by ahewitt (1 review written)

I need my caller display reinstating it disappeared the day your company took over my account. I get lots of unwanted calls so only answer phone to callers in my directory… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★★★★★

“Over and Above Customer Service”

Written on: 22/03/2015 by DaniellaFitzpatrick (1 review written)

I spoke to a representative, with regards to some advice, his Customer Service was definately over and above absolutely excellent. Extremely helpful and understood my concerns and explained everything so clearly. Fantastic Service, really was 5 star… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★★★★★

“Outstanding service”

Written on: 22/03/2015 by rbSnow21 (1 review written)

I am delighted with the level of service UW offers. Kept up to date with details and any changes. The club is excellent I've already taken advantage of the discounts available. Will be recommending my distributor and UW to everyone Taking all services saves so much in time and money and all under one roof. Superb … Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★★★★★

“They answer the phone and deal with stuff. Simples”

Written on: 22/03/2015

I use utility warehouse because you don't get put on hold and they deal with all my issues... Not big stuff, getting a new SIM card, getting a phone bill from 2 years ago! Changing my gas and electric to a different address… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★★★★★

“Supa Doopa Services”

Written on: 22/03/2015 by 237Rees (1 review written)

Great help, great timing, great service all round. The staff are extremely proficient in their attitude and experience… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★★★★☆

“Chance encounter”

Written on: 22/03/2015 by Jarvis103 (1 review written)

I recently moved into a flat for which the utilities are managed by UW. I had never previously heard of them and was thinking simply of rolling over my extortionate and somewhat indifferent contract with a major energy supplier. After reading seriously positive reviews of Utility Warehouse and looking at their products when I realised that they were the suppliers to our flat, I telephoned them. I was very glad that I did so. The service was friendly, efficient and effective and I am now… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★☆☆☆☆

“disgusting treatment”

Written on: 21/03/2015 by Kassandray349 (1 review written)

pay my bills religiously, around 80 pound a month but got into financial difficulty and missed 2 months, rang up to arrange to sort this out. got a payment plan.had to pay this on top of bill (no problem) but then bill went up to 140 a month and still wanted extra 48 for missed bills, couldnt afford this struggled to pay repayment. (although 140 bill still paid religiously) missed 2 of the 48pounds and forced entry into my home with a lock smith fitted gas and electric meter, and charged me an… Read Full Review

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★★★★★

“great result from a very understanding telephone call”

Written on: 20/03/2015

someone actually listened to me, and did their best to accomodate my plea. I was very impressed with how my problem was dealt with, and can hon estly say, at last someone listens and gives great advice. Wish all companies were the same. Well done Utility Warehouse. There waqs actually a lot I liked and nothing negative with the conversation… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★☆☆☆☆

“Wifi issue ”

Written on: 20/03/2015 by Dlongley (1 review written)

I am so annoyed I changed to go to utility warehouse on recommendation however wish I hadn't. My wifi only connects to my phone and not my tablets which I need for work I have called UW for over two hours last night and although very polite. Problem still not fixed I haven't been able to work all day and really regretting my switch over wished I hasn't changed… Read Full Review

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★☆☆☆☆

“cash back card issues”

Written on: 16/03/2015 by Aliceb481 (1 review written)

Been trying to activate my cashback card for over 8 days to be told the address on my debit card does not match. Ive checked with bank all.matches, then utility had to make changes to theirs, then speak to card services and still getting told.its my bank. Rang bank again to be told they can see transactions and its their machine software that is failing. Tried with another debit card same problem. After approx 15 calls they still saying its my issue now 8 days no cash back and still.no resolve… Read Full Review

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★★★★★

“First class service”

Written on: 10/03/2015

Our local distributor has been so helpful, I've been able to call her for advice and she has always dealt with whatever query I have. It's so nice to be able to talk personally with someone instead of being on the telephone for ages and being transferred from one department to the next for assistance… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★★★★☆

“electricity supply”

Written on: 09/03/2015 by mlSlaughter84 (1 review written)

I am very happy with service, customer service is excellent. Bills are easy to understand… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

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★★★★☆

“new member”

Written on: 09/03/2015 by SkylaBarnett (1 review written)

recently taken the full utiliy warehouse sevices, problems with my i phone… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance with your iPhone, please don't hesitate to get in touch.

Kind regards,

Michael Richards Customer Services Manager

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★★★★★

“money savings and money back”

Written on: 08/03/2015 by 449Slattery (1 review written)

Excellent service with knowledgeable people. Covers all aspects of daily lives...gas electric mobile and home phones and the benefit of cash back money cards… Read Full Review

By Utilitywarehouse

Written on: 26/03/2015

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
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