The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.7 / 5
1773
71.0% of users recommend this
  • Value For Money

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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Refreshingly good customer service”

Written on: 30/07/2016 by 181Vance (1 review written)

Excellent customer service, much better than my previous providers. Great to have one bill for utilities & phone… Read Full Review

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★★★★☆

“its a good service”

Written on: 30/07/2016 by Wilsonjs320 (1 review written)

I have no complaints so far so good, keep it up. I have said all I have to say, but I have to use 50 characters minimum so I will keep on with the waffle, I do like to be told what I can and cannot say or do! have a nice day I have no complaints so far so good, keep it up. I have said all I have to say, but I have to use 50 characters minimum so I will keep on with the waffle, I do like to be told what I can and cannot say or do! have a nice day I have no complaints so far so good, keep it up… Read Full Review

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★★★★★

“Service with a smile!”

Written on: 29/07/2016 by Ferguson369 (1 review written)

I have used Utility Warehouse for nearly three years and have been impressed by their level of service. Any query I might have had has been dealt with promptly and in an efficient, professional, yet friendly manner… Read Full Review

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★★★★★

“The best of the best”

Written on: 29/07/2016 by IreneMorrison167 (1 review written)

I have been with UW for 14 years, I've never had cause to complain about any of the services. I have five services and about to take another. Whenever I'm stopped in the high street by another supplier and asked if Im satisfied with my service supplier and say yes, Im asked who that is and I say Utility Warehouse they say "Good morning we can't compete with them". So that tells me all I want to know… Read Full Review

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★★★★☆

“Good service”

Written on: 29/07/2016 by Clarence1955 (1 review written)

Always helpful on telephone.If help is needed the right people are put on to you One thing is needed to tell customers if they could save money on different tariffs.Especially like us as pensioners, and have been good customers for many years. … Read Full Review

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★★★★★

“Recommend Utility Warehouse”

Written on: 29/07/2016

I am very pleased with the service that Utility Warehouse offer, and the value for money that they provide. I have recommended to friends and family… Read Full Review

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★★★☆☆

“Slighty better than most”

Written on: 28/07/2016 by Diana235 (1 review written)

Although they claim not to outsource the call centre, some of the staff have a poor knowledge of the English languish. It can sometimes take over 5 minutes to be connected. On a positive note the staff are nearly always very friendly… Read Full Review

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★★★★★

“Utility Warehouse listens.”

Written on: 28/07/2016 by Gabrielle28 (1 review written)

Being a new customer, I had plenty of questions when I moved into a new home. All were answered courteously and any wrinkles were resolved quickly and with great care. A phone call or two was all it took - and I was never left waiting on hold!… Read Full Review

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★★★★★

“Fantastic value and service”

Written on: 28/07/2016 by opCollins413 (1 review written)

I have been with Utility Warehouse for over 13 years now and I have added all of their services along the way and feel the overall value and Customer service is second to none. I literally save hundreds of pounds a year in Cashback. It is one of the few companies that I have dealt with that are happy to call you back if you have an issue (and actually get back to you!)… Read Full Review

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★★★★☆

“Good all round service”

Written on: 28/07/2016 by emHouse306 (1 review written)

I have been a customer of Utility Warehouse for 14 years and have always been more than happy with the service provided… Read Full Review

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★★★★★

“the best ”

Written on: 28/07/2016 by TylerLloyd354 (1 review written)

This is the best place for price on gas, electric, Mobil and house phone ,and broadband only thing now is to get TV… Read Full Review

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★★★★★

“Phone line unuseable due to background noise”

Written on: 27/07/2016 by gordonbird (1 review written)

UW operative who dealt with this was on the ball and after checking back to the master socket for problems on my side and carrying out a line test said problem was most likely to be a faulty ADSL filter. This was the cause and a new filter was sent for free.Great service… Read Full Review

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★★☆☆☆

“Broadband”

Written on: 26/07/2016 by chrisplail (1 review written)

Very disappointed. We have moved house and after 4 weeks we still have no broadband. Had numerous conversations and are now waiting another router, if that does not work they will send an engineer out. Should have done this in the first place. Most important time to be on line and we are not. Poor service. Also website pages are confusing. Certainly not user friendly. Wait a long time to get through on the telephone. Totally fed-up with Utility Warehouse. May not renew the… Read Full Review

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★★★★★

“Great service ”

Written on: 26/07/2016 by Raquel119 (1 review written)

UW pride themselves on customer service and only use UK call centres. I moved home last month and had to speak to them several times and my experience was very good (nothing like what I remember from the likes of TalkTalk). They go out of their way to be helpful, and messages tell you where you are in the call queue etc. I can't recommend it more highly. In terms of price, I understand that they are not the cheapest if you take one service from them, but if you take a service bundle as I do… Read Full Review

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★★★★☆

“better mobile phone service ”

Written on: 26/07/2016 by McDermottee480 (1 review written)

Where we live we can't get a signal in the house,not good when we need our phones to work with a good signal,even with a booster router it's not good at all… Read Full Review

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★★★★★

“Excellent supplier of power”

Written on: 18/07/2016 by uqMaxwell142 (1 review written)

Joined Utility Warehouse a few year ago as they were much cheaper than the supplier I had at the time. They have continued to remain better value and have a very easy to operate system. I add my meter readings every month. I receive monthly bills so I know how much gas/electricity I have used and how my payments are spanning out for the year. They are the first supplier I have used who actually got the monthly price right from the beginning - no sudden hikes in price because I had used more… Read Full Review

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★★★★☆

“satisfaction from utility warehouse re tariff change”

Written on: 16/07/2016 by 1992Davenport (1 review written)

Brilliant service on helping me change tariff. No preasure .took me through the process clearly and politly and no charge for changing because I have been with you for 5years… Read Full Review

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★★★★★

“Excellent providers of utilities”

Written on: 16/07/2016 by Hadassah213 (1 review written)

The cost of my utilities has decreased for the past year & a half since I joined Utility warehouse. my telephone and broadband bills are amazing so cheap… Read Full Review

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★★★★★

“Excellent Product, Value and Service”

Written on: 15/07/2016 by Glenmerry (1 review written)

Having recently moved home I took the decision to review my utilities and combine them with a full package from Utility Warehouse. The process was simple and the information provided was excellent. In a nut shell we are receiving exactly the same (if not better) service and product at a lower cost whilst saving more money with the Cash Back Card! Just the free light bulbs to install now which saves more money which we liked very much! I've recommended to family and friends already!… Read Full Review

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★★★★★

“Quality, Value, trust, amazing company”

Written on: 15/07/2016 by Brownkr372 (1 review written)

Since swapping all my services to UW,I have found the process faultless, the team, also helped me at customer services, and made sure I was fully informed. I am paying half for the same service that I had with different suppliers. The whole process from the reps visit, to being kept informed by email, and updated with information as required. I cant thank this company enough for the fantastic service I have had, from start to finish… Read Full Review

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