The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.3 / 5
61% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“Service Provided by Utility Warehouse”

Written on: 17/09/2014 by JaydonBlackburn467 (1 review written)

I have made use of the Utility Warehouse for several years and have found the service excellent. Queries are answered promptly and helpfully. IT support is particularly good. As a result I have arranged for UW Club to take on our local community centre and am considering introducing them to another site… Read Full Review

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★★★★☆

“So far so good.”

Written on: 12/09/2014 by Lockhart218 (1 review written)

I have only recently joined U. W. having moved into a new (to us) house. I wanted to take over all the previous occupiers services, gas, electricity and Internet. However the internet take over it seems could not be done seamlessly, and I had little help from the U.W. advisor on the subject. I took the gas and Electric, and signed up for another provider for internet. As it turned out, despite assurances that it would be an easy quick job, it took the best part of 4 weeks to get connected. It… Read Full Review

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★★★★☆

“Utility Warehouse and I since conception!”

Written on: 10/09/2014 by Delboy_Two (1 review written)

Being a Senior Citizen now and for the last three years also having been with Utility Warehouse for nearly eight years following a U -Switch search I find them very fair in most things they deliver although the general price hikes have cost me a fortune in the purchasing of Just for Men but like everything else we tend to ride the storm. I am on the Standard/Value tariff monthly D/D which fair very well alongside my solar panel income,so all in all in comparison to the competition I find very… Read Full Review

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★★★★★

“A satisfied customer.”

Written on: 10/09/2014 by siandpam (1 review written)

Service on the phone is very good. Very little waiting time, and often straight through to someone who can help. The full package, gas, electricity, phone, mobile and broadband offers a decent discount. The cash card helps with monthly budgeting… Read Full Review

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★★★☆☆

“Mobile phone repair service”

Written on: 07/09/2014 by Pastapronto (1 review written)

My mobile phone was not charging properly. I sent it to utility warehouse two days shy of one month ago as it was still in warranty. I have had to ring twice to find out what is happening- the first time they said it would be returned within one week - did nt happen. One week later I rang to see what was happening and was told it had been sent to Apple but not quite sure what was happening. I sent an email to U.W. on Wednesday but have had no reply yet (Sunday). Not impressed… Read Full Review

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★★★☆☆

“ipad reception”

Written on: 06/09/2014 by Pollyb17 (1 review written)

I had to ring recently to complain about my ipad reception, after about 10 mins. of following orders I eventually got the reception,. I have just had the same problem, and on calling "service" I am told that you were "out of hours". (Sat. 18.40). What Do I do now?? I presume that when I call on Monday I will be in a queue too long to hold on for. What next?… Read Full Review

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★★☆☆☆

“mobile phones”

Written on: 30/08/2014 by Marlie377 (1 review written)

In May I had taken out all my services with utilities warehouse, I found out that the mobile phone service did not offer me what I was told. A sales rep attended my home and told me they could over me a phone contract using the EE network at a cheaper rate, he said " it is a like for like service, you get all the same facilities except you will deal with our award winning customers services", well it's not and when I pointed it out it took a couple of weeks for their technical team to get… Read Full Review

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★☆☆☆☆

“Appalling (lack of) customer service ”

Written on: 28/08/2014 by TimTanner (1 review written)

You had better not have a dispute on your account. If you do their debt collection arm acts like a speeding bullet to rack up unnecessary charges which they then force you to pay. Meanwhile their customer service arm responds at a snail's pace and is incapable of answering more than one point at a time. These two don't seem to talk to each other. They are very polite but totally incompetent. I have four official complaints which I have initiated against them. They have not responded to a… Read Full Review

Timtanner's Response to TimTanner's Review

Written on: 04/09/2014

My action in posting a review here has prompted their slumbering customer service department into action two days later. What an apalling state of affairs that only when their public image is being damaged will they attend to genuine customer service issues.

This is a valuable lesson. Expose their shortcomings here and make yourself idenifiable if you want a response.

Regards,

Tim.

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★★★★★

“No worries!”

Written on: 20/08/2014

You can be confident that all arrangements are correctly set up, and that you will be kept informed of any changes or developments It is easy to contact the utility warehouse, whether on-line or by phone, and you speak to real human beings, without being kept waiting. As a result, you can relax, and know that your account is being managed well. I hope to go on to a more advantageous tariff once I move house and alter telephone arrangements… Read Full Review

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★★★★☆

“Good Work”

Written on: 14/08/2014 by Buckley154 (1 review written)

The service that I have experienced has been very good , well spoken staff that I can understand . The help I have received has been responded to and queries resolved quickly . … Read Full Review

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★★★★☆

“Not sure”

Written on: 14/08/2014 by Humberto1979 (1 review written)

Not sure of price & put me on hold other wise he was first class… Read Full Review

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★★★★★

“Very helpfull”

Written on: 21/07/2014 by TrystanDiaz115 (1 review written)

Very helpfull when we moved home . I would recommend them for all their services… Read Full Review

By Utilitywarehouse

Written on: 30/07/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,
Michael Richards
Customer Services Manager

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★★★★★

“It's a no brainer!”

Written on: 20/07/2014 by Alisonb10 (1 review written)

I have been with Utility Warehouse for twelve months and would not hesitate to recommend them. I am paying less for my utilities now than I have paid for years and I am getting rewards for recommending them! Fantastic customer service whenever I have had to speak to them. I can't think of anything to complain about, it's a no brainer. First class… Read Full Review

By Utilitywarehouse

Written on: 30/07/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,
Michael Richards
Customer Services Manager

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★★★★★

“Quick and easy”

Written on: 20/07/2014 by hollins9 (1 review written)

I wanted to include the internet on my phone. One quick call was all it took just provided a few simple details and the internet for my phone was instant great service and a pleasant lady on the other end of the phone -easy to understand… Read Full Review

By Utilitywarehouse

Written on: 30/07/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,
Michael Richards
Customer Services Manager

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★★★★★

“Excellent Customer Service”

Written on: 18/07/2014 by Weaverbk56 (1 review written)

I have a health problem and need to have medical supplies which are kept in a medical fridge, I rang to request that I be put on your priority list as per advice given to me by my nurse's, to ensure that should power fail, that Utility Warehouse would ensure supply would be returned to me asap. Your staff member could not have been more helpful, she asked all questions pertinent to my query and even checked with another member of staff to make sure that she was doing her best for me. What… Read Full Review

By Utilitywarehouse

Written on: 30/07/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,
Michael Richards
Customer Services Manager

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★★★★☆

“Good service and follow up”

Written on: 18/07/2014 by zuCostello62 (1 review written)

We had a fault on our telephone line. It was dealt with speedily and efficiently… Read Full Review

By Utilitywarehouse

Written on: 30/07/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,
Michael Richards
Customer Services Manager

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★★★★★

“Very good.”

Written on: 18/07/2014 by lprice57 (1 review written)

Very good customer service and always very polite and helpful. My father is the account holder but has hearing problems. They totally understood and authorised me to speak in his behalf. The lady I spoke to was very understanding… Read Full Review

By Utilitywarehouse

Written on: 30/07/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,
Michael Richards
Customer Services Manager

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★★★★★

“good value and customer service”

Written on: 18/07/2014 by supercalifridgalisticexpialidosix (1 review written)

very happy with them BUT the design and layout of the bills are somewhat confusing ... and whoever designed them must have been left-handed as the bills open the wrong way round!!! they should open like a book, with the crease on the LEFT hand side… Read Full Review

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★★★★☆

“Telephone charges”

Written on: 16/07/2014 by SalvadorShaffer366 (1 review written)

up to fairly recent got quite a lot of telephone calls free. Now they are no longer free, and have to upgrade my package, ort pay connection charges… Read Full Review

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★★★★☆

“Satisfactory service”

Written on: 15/07/2014 by vbMcCallum276 (1 review written)

I have been using Utilities Warehouse for some time now and I find their prices OK, although sometimes the changes made to their billing system is not always clear. It took a while to get my SVP panel account set up and working but that seems OK now. However it would be nice to be able to register the readings on-line, not possible at the moment as I have a larger than standard system. I would like to take advantage of their multiple account discount but as we do not have gas in this area… Read Full Review

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