The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.4 / 5
64% of users recommend this
  • Value For Money

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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★☆☆☆

“Keeps customers waiting!”

Written on: 05/03/2015 by EmmyButcher379 (1 review written)

UW takes forever to answer the phone - waited well over half an hour both times I've called!… Read Full Review

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★☆☆☆☆

“Dire! So Stressful! ”

Written on: 04/03/2015 by MayraAshworth79 (1 review written)

We have been good customers for several years. My husband signed up with the company for a package deal for gas, electricity, telephone, internet and my mobile telephone. I have never had such a stressful and miserable time, all of which was caused by appalling customer service from Utility Warehouse with our recent house move. They promised seamless service and a stress free move for all our requirements. The reality was they disconnected our landline before we moved, transferred the number to… Read Full Review

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★★★★★

“utility warehouse excellent service”

Written on: 01/03/2015 by 73Gilbert (1 review written)

I wouldn't hesitate to tell a friend about the excellent service I experience with Utility warehouse! Planning to do my Gas and electric with Utility warehouse in the future! You're in great hands with Utility warehouse! BLESS.I like everything about it! Can't think of a dislike right now… Read Full Review

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★★★★★

“Appropriate Services”

Written on: 17/02/2015 by Rolandk189 (1 review written)

From our point of view this is a versatile company giving us competitive rates in gas, electricity, TV and phone, including mobiles and not tied to one supplier. Problems with phones were speedily attended to as were the adjustments in setting up solar panels, etc. Also their receptionists are refreshingly attentive and relaxed when discussing the various questions that occur from time to time. … Read Full Review

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★★★★★

“Value, Discounts, Efficient”

Written on: 16/02/2015 by JimCheshire (3 reviews written)

Very easy to understand billing combined with competitive prices for all offered services.I love the UW Discount club which offers discounts from a number of high street shops and lots of Online shoping,and the savings are deducted from my UW monthly bill.Utility Warehouse offers a very good service and I even receive discounts for introducing friends to take their energy and communications services from UW. I'd recommend Utility Warehouse and it's very easy to change from your current… Read Full Review

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★☆☆☆☆

“Pay More & Save More ?? - How stupid do I feel now?”

Written on: 29/01/2015

I don’t normally do reviews good or bad! I was really frustrated with UW a couple of weeks back I discovered I was not alone! It looks like a bit of engineered reputation management has been deployed, now don’t get me wrong a boost for your business is one thing but it feels to me like you’re working the same old selling tactics on a review site. Personally I find that type of behaviour deplorable. Here’s my story - I was a customer from 2012 - 2015 My first couple of bills, started… Read Full Review

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★☆☆☆☆

“Customer service is rubbish”

Written on: 28/01/2015 by Stonedc263 (1 review written)

I was talked into this by a workmate and regretted it as soon as their supply was connected but not working.It took 3weeks to resolve, when compared to my previous supplier their energy prices are not cheaper either even though I was promised they will be,what makes them cheaper is spending on their loyalty card.Don't bother...total waste of time… Read Full Review

Tc40's Comment

Written on: 28/01/2015

UW are notorious for mis selling, you must report this to them, they will deny it but you must persist this can be done via email but better if you post your letter, the ombudsman will get involved after they have refused to accept your complaint and pay you compensation. be patient and dont give up.

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★★★★★

“New customer”

Written on: 27/01/2015 by 462Medina (1 review written)

It is too early to judge properly. But so far our Broadband is so much more reliable, especially with the IPad… Read Full Review

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★★★★★

“helpfull, fast, friendly im sorry to say i found every...”

Written on: 27/01/2015 by Rasmussenut338 (1 review written)

helpfull, fast, friendly im sorry to say i found every body realy nice so i dont know what esle to write… Read Full Review

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★★★★☆

“USE AND SAVE”

Written on: 26/01/2015 by 380McAllister (1 review written)

Staff are very responsive and helpful with any queries and they are easy to contact. It seems that 'Utility Warehouse' aim to keep prices in check for benefit of customers, but it is not clear whether or not U.W. consistently trawls the market to obtain the best deals for customers. There is no easy comparison with other suppliers as regards prices charged. However, taking all into consideration, i.e. service, billing, I am satisfied as a customer… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★★

“Great Value”

Written on: 26/01/2015

I like a good price for gas and electricity and the ability to have a monthly a/c plus able to submit regular readings. I enjoy cash back from various stores using the cash back card which is pre loaded so I cannot overspend… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★☆

“sending monthly gas and electricity readings”

Written on: 25/01/2015 by Urielb293 (1 review written)

currently using telephone which is clear and easy to do.I used to use E mail which equally straight forward… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★★

“Excellent service”

Written on: 25/01/2015

We have been with UW for some years for our utilities, but have recently added mobiles and broadband too. The service we have received has been brilliant, and the staff are always so thoughtful and helpful in very way. My husband who is very discerning, has got nothing but praise for UW… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★★

“Never should have left!”

Written on: 25/01/2015 by Scarlettw438 (1 review written)

After being persuaded by a friend to move to a new supplier I went through 1 year of suffering until the contract ran out. In all the years I had been with UW I had no problems, was able to contact them easily and there where a pleasure to deal with. I trust them which means a lot in the world today. I am very happy to be back and promise I will never move again. Cheap is not everything but trust is. There are many special deals out there but many of them seem to be not quiet what they seem. … Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★★

“Good Service”

Written on: 25/01/2015 by Gunnxf425 (1 review written)

I would recommend Utility Warehouse without any hesitation. Customer service is excellent… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★★

“Service excellent as always. This questionnaire set...”

Written on: 25/01/2015 by 482Andrews (1 review written)

Service excellent as always. This questionnaire set up to a bit confusing it made me want to not bother. Prob won't participate again in feed back… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★★

“Best customer services, and cheap.”

Written on: 25/01/2015 by Catalinaq88 (1 review written)

Well so far they've been treating me very well. They've got the one of the best customer services… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★★

“Very helpful”

Written on: 25/01/2015 by 382Jimenez (1 review written)

Had a problem with my warehouse card. It was dealt with quickly and simply with explanation and resolution… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★☆

“Supply No”

Written on: 25/01/2015 by Giaz416 (1 review written)

Quick reply. well mannered, answered my question right away. Many thanks… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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★★★★★

“Utility Warehouse reliability”

Written on: 24/01/2015 by JazlynnMalloy1 (1 review written)

I have been a member of Utility Warehouse for some 20 years and have had no problems in either services or assistance with technicalities. This telephone conversation regarded the £6.00/month 'Peak Saver' option which gives nearly all phone calls free. The lady who explained it to me was very helpful and efficient and I signed up gladly. all my services are now with Utility Warehouse… Read Full Review

Tc40's Comment

Written on: 28/01/2015

Why would anyone give positive feedback for an energy company ? unless they work for them maybe.

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