The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.6 / 5
1590
68% of users recommend this
  • Value For Money

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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★★

“Customer care”

Written on: 31/01/2016 by JaslynRivera448 (1 review written)

I would highly recommend Utility Warehouse.. I found the staff very pleasant.Listened to my concerns,and explained everything to me fully. Did not feel as if I was being rushed. In addition, I was sent a written letter, informing me of other ways in which they could help,as I have a disability. the cost Of their package isn't bad either… Read Full Review

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★★★★★

“good value with benefits”

Written on: 31/01/2016

Utility warehouse starts with a reasonable tariff which you can then reduce with a cashback card. I use my cash back card all the time in shops like Sainsburys Boots Mothercare and Wilkinsons, and regularly get £12 - £15 off my energy bills. I have saved even more when shopping for large items such as a washing machine, dishwasher through the discount club. The bills are clear and easy to read and the website is easy to use with the cashback wizard reminding me where I can get cashback… Read Full Review

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★★★★☆

“Provides excellent services”

Written on: 30/01/2016 by KeylaRoss489 (1 review written)

Overall, excellent services provided. I highly recommend for people looking for same services. … Read Full Review

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★★★★☆

“A happy customer”

Written on: 30/01/2016 by Damiank305 (1 review written)

I have always found when I have needed to contact utility warehouse a good and promt response to any queery I have been with this supplier for a number of years and I am totally satisfied with our relationship. I have no plans to switch… Read Full Review

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★★★★☆

“A very efficient Company”

Written on: 30/01/2016 by Abrilx41 (1 review written)

I have been a user of Utility Warehouse facilities for 10 years+ & always been very satisfied. I now use 5 services… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 29/01/2016

Very please with the excellent attention to customer service. I even received a call back out of normal office hours to answer my question. It is very refreshing to receive a call back about any questions I have from personnel who are knowledgable and understandable and are able to deal with an enquiry without being passed from person to person or department to department. Keep up the excellent customer service. Thank you… Read Full Review

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★★★★★

“Good not great”

Written on: 29/01/2016 by Owenfh242 (1 review written)

I only have one problem with them , they won't reduce their prices pe unit until the big 6 have reduced theirs, so it takes a lng time to get any savings you deserve, yet they put them up as soon as they have put theirs up, they comment on the fact they pride on being at least 1p cheaper than the lowest rival, well that means as soon as the lowest has dropped it charges below until item they can automatically refused their prices then and be quicker yo give us cheap energy for longer. Apart… Read Full Review

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★★★★☆

“Nothing really to say as I have had no need to...”

Written on: 29/01/2016 by 34Carpenter (1 review written)

Nothing really to say as I have had no need to contact my Supplier for the past two years - no issues… Read Full Review

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★★★★☆

“High cost of electricity”

Written on: 28/01/2016 by Dunkeld52 (1 review written)

I find the call centre service staff helpful and considerate, always willing to try and resolve any problem I have. However I have a 4 room flat and I do think the monthly cost for electricity (and gas which I also have with UW) is too high… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 27/01/2016 by Lammas123 (1 review written)

Up to when I decided to change my mind you were excellent however after speaking to a lovely lady in your cancellation department Utility Warehouse have been rubbish annoying and promises broken… Read Full Review

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★★★★★

“Would always recommend this company helpful staff”

Written on: 27/01/2016 by Grantnd493 (1 review written)

Willing to help with IT or queries and explain as they go, most useful for my age group.!!… Read Full Review

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★★★★☆

“Our honest opinion”

Written on: 27/01/2016 by Lonepinetree (1 review written)

We have been with UWDC since May 2004 and have found service levels good and prices, we believe to be quite competitive. The only real problem we have had was this year when a electricity andmeter replacement took quite a number of weeks with a lot of engineer cancellations. UWDC must keep good communication over the 'phone and email efficient as this is a big asset over other suppliers who generally are not as effective in answering queries and sorting out problems. People are the biggest… Read Full Review

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★★★★★

“fantastic for value for money, simple to understand bill”

Written on: 19/01/2016 by Angeandlee (1 review written)

My gas meter card was faulty, customer services are in London, spoke clear, friendly and very helpful, was answered in 7 seconds, an engineer out in less than 2hrs....fixed!! 1st class service. I have been a customer for 3yrs and would never change. I love the cashback card, I love the one monthly bill and they treat all customers fairly. I love the fact its a British based company and I love my cheaper bills! Don't like: Nothing negative to say about Utility Warehouse!!!… Read Full Review

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★★★☆☆

“Access to Fibre Optic Broadband in Winchester area”

Written on: 19/01/2016 by Elsaq13 (1 review written)

I am concerned that, as a longstanding member, i cannot get a satisfactory statement from UWDC as to when I can reasonably expect to get connected tothe fibre optic cable that passes straight outside my house to improve my very poor reception. I am aware that they do have fibre optic connection in some areas but not all. I would really appreciate finding out when UWDC intends to widen their fibre optic access and when it will include my area. I have been told to contact BT, but I would have… Read Full Review

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★★★★★

“A no brainer idea to save money”

Written on: 18/01/2016 by NatalieRose (1 review written)

Allways receive friendly polite service when i call them. Its so easy to top up the card and just by doing ordinary shopping you can see savings on your electricity and gas. Brilliant… Read Full Review

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★★★★☆

“Contact with Utility Warehouse”

Written on: 18/01/2016 by Isai262 (1 review written)

If a telephone contact is necessary it can sometimes takes ages to get a reply. There always seems to be an unprecedented no of calls whenever I ring. Usually takes 8 - 10 minutes to get a call answered. Once through the service is usually very good… Read Full Review

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★★★☆☆

“General review”

Written on: 08/01/2016 by ebMacDonald165 (1 review written)

Staff are helpful. Only gave a 3 rating as the length of time kept waiting til a call answered is far too long… Read Full Review

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★★★★☆

“New property gas and electric ”

Written on: 07/01/2016 by TJ84 (1 review written)

Advisor was friendly and informative. He talked me through the process and stayed on the line whilst I got the meter reading, helping me to get a more accurate bill. Talked to me about saving money by setting up a direct debit and told me about what I needing to do if I wanted to cancel at a later date. Phone call was efficient and wait time was minimal… Read Full Review

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★★★★★

“Very Helpful”

Written on: 07/01/2016 by Vaughn48 (1 review written)

I was thinking of upgrading my broadband because of a problem but when I contacted Utility Warehouse they said let us try something else first.The problem was fixed and I didn't have to enter into a 18 month contract that was more expensive. I can't help thinking that another broadband provider would have gone for a hard sell to get me to upgrade. Well done, I can't thank you enough… Read Full Review

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★★★★★

“Really good service and value for money ”

Written on: 05/01/2016 by Robinson40 (1 review written)

I feel that it is a really good service and excellent value and I save money if my utility bills. I would recommend to friends and family members to join in saving money.?… Read Full Review

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