The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★☆☆
3.3 / 5
60% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
The Utility Warehouse www.utilitywarehouse.co.uk - Ask a question now

Media Gallery for The Utility Warehouse www.utilitywarehouse.co.uk

The Utility Warehouse www.utilitywarehouse.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“The only problem”

Written on: 12/07/2014 by amHarrison350 (1 review written)

I have been most impressed on the whole with Utility Warehouse my only grumble has been my inability to actually speak to someone as I had a query and found it impossible to speak to anyone due to the volume of calls every time I have phoned. I gave up which has resulted me not using the cashback card anymore. In the past when I have got through to technical people in the beginning for my mobile they were excellent… Read Full Review

Report this review
★★★★★

“The everything is just right company.”

Written on: 10/07/2014 by KristenNorwood377 (1 review written)

I have lost count of the number of years I have been using this company. Even when I had financial problems and appeared to be messing them about they were patient and courteous. Everything is straightforward. The staff are helpful and deal with the situation in hand… Read Full Review

Report this review
★★★★★

“Quick decision ”

Written on: 10/07/2014 by McCormicklh393 (1 review written)

Needed a new phone-line and broadband installed and was given a quick and efficient service. Advisor was helpful and efficient… Read Full Review

Report this review
★★★★☆

“Definitely the best energy supplier”

Written on: 08/07/2014 by qvPritchard1963 (1 review written)

I am very pleased that we chose utility warehouse as our energy supplier they keep in constent contact and have recently identified that my electric meter is not working properly and that i have probably been paying too much. They also confirmed that would be fitting a new meter in a the near future. So thankyou very much… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam, Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch. Kind regards, Michael Richards Customer Services Manager

Reply to this comment
Report this review
★★★★★

“Glad to be on board!”

Written on: 08/07/2014 by uiPennington147 (1 review written)

We have been with Utility Warehouse since May, 2004 and found the company good to deal with and having compared prices and services elsewhere believe we are getting a competitive package. One aspect of dealing with UWDC is that you can speak to someone quickly and directly if you have a concern and this is dealt with efficiently and in a friendly manner. Having dealt with some of the bigger suppliers we do not feel the level of service is as good and there is not the added advantage of UWDC… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam, Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch. Kind regards, Michael Richards Customer Services Manager

Reply to this comment
Report this review
★★★★☆

“FIRST TIME I DEALT WITH YOU AND IT WENT VERY WELL”

Written on: 08/07/2014 by HAYCOX (1 review written)

FIRST TIME I DEALT WITH YOU AND IT WENT VERY WELL… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam, Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch. Kind regards, Michael Richards Customer Services Manager

Reply to this comment
Report this review
★★★★★

“Use the Cashback card to save loads on shopping!”

Written on: 29/06/2014 by AnneHoughton (1 review written)

As well as saving costs on energy and telecoms we use the cashback card which saves us a few hundred pounds every year on our shopping! It took a while for the real benefits of the cashback card to sink in and we were slow on getting to use it. Wish we'd realised sooner - especially for online shopping. Also the company have really helpful customer support… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam, Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch. Kind regards, Michael Richards Customer Services Manager

Reply to this comment
Report this review
★★★★☆

“A good scheme to be part of”

Written on: 28/06/2014 by Michaelwb50 (1 review written)

UW club is great! You can have all your utilities together and get one bill. It is quite easy to save money. Prices are competitive for gas, electricity, broadband and home phone which I use. Advice and help is a free call away and waiting time for connection to a British call centre is short. Quibbles? Very few but perhaps a tad more info when partners on their very useful cashback card change. I recently had the experience of not getting cashback on a fairly large purchase because a few days… Read Full Review

By Utilitywarehouse

Written on: 09/07/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
★★★★★

“Great no frills Service”

Written on: 26/06/2014 by 211Forsyth (1 review written)

I've been with Utilities Warehouse for several years buying Electricity, Phone, Broadband. The product is great, and the cost seems good overall. There are some deals which appear better from time to time, but overall I can highly recommend UW. The more you put with them the better the deal… Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
★★★☆☆

“We are concerned about the continued increase in bills...”

Written on: 25/06/2014 by Lindafay (1 review written)

We are concerned about the continued increase in bills and feel that there should be much better communication to try and improve them… Read Full Review

Report this review
★★★★★

“electricity”

Written on: 25/06/2014 by ReubenWoodruff (1 review written)

i like the accurate bills,my representative reminds me every month to provide a meter reading which keeps my bill accurate for my usage. the bill format is easy to understand. i don't like the fact that when my meter needs to be read they always arrive during the daytime when i am at work,a convenient time should be arranged to ensure nobody wastes their time… Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
★☆☆☆☆

“Extortionate phone bills”

Written on: 25/06/2014 by ImmanuelMcManus141 (1 review written)

My 85yr old father was lured into a tariff of £21.99 / month but has actually been set bat £1300 since October. The Ombudsman is about to take the case up… Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir,

We're sorry to hear that you are unhappy with the Utility Warehouse. I am unable to locate your account details from the information in your review. Please can you call our Freephone customer services team to discuss your complaint further?

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment

Tc40's Comment

Written on: 03/07/2014

I have had a similar experience with this company and would like to help as there are many more out there that have been ripped off by these liars, have you noticed how all the positive reviews look as if they have been written by employees and agents? there is a surprise, I would like to contact the ombudsman and put my pennies worth in if it helps, they miss sold many 1000s of people and it is about time they started to compensate the 1000s.
Any details will be helpful, many thanks

Reply to this comment
Report this review Read 2 Comments
★★★★☆

“vaue for money”

Written on: 24/06/2014 by Kaitlinp162 (1 review written)

Queries are always answered swiftly. Customer care is excellent. We still feel after four years that we are getting value for money… Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
★★★★☆

“second to none found yet !”

Written on: 23/06/2014 by Joball64 (1 review written)

Till present,U.W. are the best I.P. I have found! I can now relax knowing I am getting what I pay for, consistently steady service, no dropped connections,speed or standards. In one word: Reliable. Sincerely, J.B… Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
★☆☆☆☆

“stung after 2 years with utility warehouse ”

Written on: 23/06/2014 by Sinclair244 (1 review written)

been a customer for 2 years , always payed dd on time every month , upgraded 1/2 way through to inc phone + broadband . aprox bill £120 pm . i never had a problem dealing with them , even recommeded to my friends. when i joined i assured they gave me a saving on both gas , elec. my bill has been cheaper than all my friends untill i realised i hadnt EVER had a paper bill ! i phoned and requested at least 3 times this year[ into my 3rd yaer with company ], in may my 1st bill came showing a £900… Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir/Madam,

We're sorry to hear that you are unhappy with the Utility Warehouse. I am unable to locate your account details from the information in your review. Please can you call our Freephone customer services team to discuss your complaint further?

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
★☆☆☆☆

“Keep away from this company at all costs.”

Written on: 22/06/2014 by 153Adair (1 review written)

This is the worst company I have ever had dealings with. They fail to meet their promises and are totally very difficult to deal with. I would advise all people to keep away… Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir/Madam,

We're sorry to hear that you are unhappy with the Utility Warehouse. I am unable to locate your account details from the information in your review. Please can you call our Freephone customer services team to discuss your complaint further?

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
★☆☆☆☆

“.21p per unit compared to EDF @ .14p AVIOD!!!!!!!!”

Written on: 13/06/2014 by obCollins451 (1 review written)

This outfit are an utter rip off, they were charging me £90 per week to heat a small flat on a key meter. You should be ashamed to charge this amount and hang your heads in shame. I was with them for phone and broadband a guess what they dont work weekends so no use if you have technical problem. Avoid at all costs Im now with EDF and saving a fortune through USWITH.COM The guy who runs this outfit in Hampshire has a very nice Aston Martin you do the maths… Read Full Review

Report this review
★★★★★

“good delivery”

Written on: 13/06/2014 by Wileybb202 (1 review written)

I was kept informed all the time of when the delivery would be. … Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir/Madam,

Thank you very much indeed for writing a review for the Utility Warehouse. Should you require any assistance, please don't hesitate to get in touch.

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment

Unknown0614's Comment

Written on: 21/06/2014

The delivery service is with dpd who have a one hour window service for all they're customers the good service would of been dos not utility warehouse. Dpd are the only delivery service to offer thus to companies. Just thought id say mainly so you know how great dpd is for service

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Sneaky hidden charges…daylight robbery!”

Written on: 12/06/2014

Having initially been semi-strong armed into switching to gas and electric with Utility Warehouse on the basis that the cash back card rewards would basically cancel any gas/electric charges and we would get everything for free (!), the sales person neglected to mention any of the charges: £1 for having each card (no mention of this when you apply for sibling card) £.35 for EACH top up!! Again, no mention of this by the sales people and it isn't on their bill…it just turned up on our bank… Read Full Review

Report this review
★★☆☆☆

“Beware sounds great but hidden charges”

Written on: 08/06/2014 by Ravin1102 (1 review written)

I'd be very careful signing up with this company as they sound initially brilliant the cashback card sounds great but actually there are a lot of exclusion criteria is and there is also a hidden charges on being told that we had no contract we were able to leave whenever we felt we were then told are leaving there would be an admin charge and a charge for the router which we were never told about so I'll be a bit cautious and I they are not the cheapest their Internet is got very poor… Read Full Review

By Utilitywarehouse

Written on: 27/06/2014

Dear Sir,

We're sorry to hear that you are unhappy with the Utility Warehouse. I am unable to locate your account details from the information in your review. Please can you call our Freephone customer services team to discuss your complaint further?

Kind regards,

Michael Richards
Customer Services Manager

Reply to this comment
Report this review
overview