The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.6 / 5
1690
70% of users recommend this
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★★★★☆

“utility is the best”

Written on: 26/04/2016 by Millerns367 (1 review written)

Very pleased with the way representatives deal with matters. Switch over took place without a hitch. The two problems are 1. The length of time one has to wait for an answer to a telephone call 2 having problems not being able to connect on the website. My numbers and password I'm told "is not recognised"… Read Full Review

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★★★★★

“Very good customer service”

Written on: 24/04/2016 by Gallagher183 (1 review written)

Never had any problems and very good rates… Read Full Review

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★★★★★

“Too good to be true!!”

Written on: 23/04/2016 by auHenderson453 (1 review written)

When recommending Utility Warehouse the immediate reaction is that it is too good to be true. It isn't!! It's great to actually speak to a real person whenever one has queries. The staff are always polite and courteous. It is so much better to just have one bill to cover utilities, broadband, mobile and landline… Read Full Review

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★★★★☆

“Helpful when we phone up - real people who,mcan...”

Written on: 23/04/2016 by ValentinaKelley1955 (1 review written)

Helpful when we phone up - real people who,mcan answer/advise, not a call centre system. But sometimes a long waiting time to get through to the relevant department… Read Full Review

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★★★★☆

“Overall”

Written on: 22/04/2016 by Reilly70 (1 review written)

Very satisfied except for past month when have not received invoice for March gas & Electricity usage, normally dated 5/6 of month, this despite a phone call to customer services some days ago who advised me these were in the process of being sent out!!… Read Full Review

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★★★★★

“Especially for you! ”

Written on: 22/04/2016 by Salvatore434 (1 review written)

Been great for me. Hubby refurbishes houses so we regularly shop with B&Q and gets wads of cashback - some months I don't pay any utility bills at all as the cashback off-sets it. Other than that, the costs of gas and electricity remain one of the best, if I have a problem Customer Services respond quickly, and I'm just glad I was introduced to them… Read Full Review

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★★★★★

“Easy, straightforward and good value!”

Written on: 21/04/2016 by Almah128 (1 review written)

Easy to set up and use. Knowledgeable and helpful staff. Clear lines of communication. Good value and a Cashback card! It was recommended to me by a family member and i would recommend it to friends and family too. Support to set up your account if you want it. … Read Full Review

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★★★★☆

“A good start”

Written on: 20/04/2016 by gerardt (1 review written)

Not been with the company long but so far, so good. Telephone response excellent… Read Full Review

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★★★★☆

“I can trust Utility Warehouse”

Written on: 17/04/2016

I have been using Utility Warehouse for several years and although Inswitched my phone/broadband, I thinK we are getting the best deal with gas/electricity. Bills are clear and concise, which, for me is a big plus. Any queries have always been answered quickly and rectified… Read Full Review

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★★★★★

“Switch over”

Written on: 16/04/2016 by Jaders (1 review written)

Had good correspondence all through with plenty of detail when needed, staff answering the phones were always polite and tried to get the questions I asked answered… Read Full Review

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★★★★★

“Switching was easey ”

Written on: 16/04/2016 by Jasiah303 (1 review written)

Switching my tariffs to the best possible was simple and straight forward, adviser was very informative,many thanks… Read Full Review

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★☆☆☆☆

“Massively overpriced!”

Written on: 15/04/2016 by Lauradav14 (1 review written)

Recently moved house stayed with utility warehouse for first two months. Shopped around and got my bills down to less than a third of the price. Soon as utility warehouse found out i was swapping my electricity bill all of a sudden jumped in price! Last month they charge me 250 pounds for gas and electricity now am paying less than 90 pounds a month. Stay away from them over priced!!!!! When i moved they also charge me twice once as the occupier of the new house and for the second time as the… Read Full Review

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★★★★★

“I have had nothing but 1st rate service since I joined ”

Written on: 15/04/2016 by Dolanjc354 (1 review written)

I cannot speak more highly of this Company. I have received nothing but 1st rate service, whether it be by telephone or the internet from my first day. Whether it be by telephone with a query, the staff have really gone out of their way to resolve my query there and then. I recommend this company to anyone thinking of transferring or joining them. Well done. I definately would recommend them to a friend or acquaintance… Read Full Review

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★★★★★

“Great customer service”

Written on: 15/04/2016 by Kaelynw281 (1 review written)

I had a query regarding my Gas/Electric bill. The person I spoke to was helpful, courteous and pleasant. This is what other large corporations should base their customer service on… Read Full Review

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★★★★☆

“Good but am I paying too much”

Written on: 15/04/2016 by Maloney317 (1 review written)

Excellent service. People answer the phone, unlike N Power. Your router is so useless that I had to ditch the broad band which put my costs up. You need to sort that out or offer people a higher price for better equipment. My main concern is - am I paying far too much ? There seem to be lots of cheaper deals. I can't be bothered to change and am quite wealthy but I that is not a great business model for you to follow !… Read Full Review

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★★★★★

“Monthly utilities”

Written on: 15/04/2016 by Princehl320 (1 review written)

I have been with UW for electricity and landline phone for years and found both of these methods of dealing with the provision of the utility and paying for them reliable and fair When I contact UW by automated phone calls for meter reading or person to person calls for help and advice everything is smooth running, warm and friendly. … Read Full Review

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★★★★★

“Love everything about utility warehouse. Very happy...”

Written on: 13/04/2016 by Kimberleyjane (1 review written)

Love everything about utility warehouse. Very happy with the service… Read Full Review

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★★★★★

“My Relationship with the Utility Warehouse”

Written on: 13/04/2016 by Addisynj477 (1 review written)

My dealings with Utility Warehouse have been extremely satisfactory plus I am saving money every month compared to my previous provider. The staff are all extremely helpful and polite and I have no hesitation in recommending their service to friends and family… Read Full Review

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★★★★★

“UW club excellent service and value”

Written on: 13/04/2016 by DCrees (1 review written)

I have been a member of uw club for a few years and have been completely satisfied with the services they supply… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 13/04/2016 by princessreviewd (1 review written)

Every time I call the customer service I'm overwhelmed with the politeness and genuine care and attention I receive! If every company was like this, the world would be a better place. 5 stars isn't enough for them if I'm honest. Xxxx… Read Full Review

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