Ideal World Reviews - www.idealworld.tv

★☆☆☆☆
1.1 / 5
7% of users recommend this

Summary

Ideal World is a television shopping Channel. You can buy things by phoning up when they show something you would like on the TV. You can find it on Freeview Channel 22, Digital satellite Channel 634, and NTL Channel 855. If you have bought anything or just enjoyed or hated watching the Ideal World shopping Channel then write a review.
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Latest Reviews

★☆☆☆☆

“Don't have anything to do with this company!”

Written on: 14/09/2014 by MareliMcKenna (1 review written)

I purchased several gardening items and after waiting an age for delivery half the items were missing. Contacted customer services via e mail and got a reply back several days later and could not read it as it made no sense what so ever. After a number of phone calls and speaking to various people including someone from their head office I eventually gave up as it was costing me more than the missing items were worth! Have never shopped with them since. Dreadful company with the worst customer… Read Full Review

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★☆☆☆☆

“worst customer services ever!”

Written on: 09/09/2014 by fatmaxtaffy (1 review written)

The service provided by this company is absolutely appalling and how they are still trading beggars belief. They sent me a illegal and unsafe electrical item for this country. The item being for the 110 volt system was reported immediately. They offered to send a 3 pin plug instead of the attached 2 pin Euro plug instructing me to cut off and replace it. Contrary to several Acts and Statute of the UK. They failed for the past 4 weeks to rectify the situation and have paid for the return to… Read Full Review

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★☆☆☆☆

“Don't trust what they say!!!”

Written on: 06/09/2014 by samchung (1 review written)

Have you ever wondered why they seem to always have so many more good reviews than bad for their products? Well, its because they reject the bad reviews and refuse to publish them. I bought a memory foam mattress from them recently and sent them a bad review. My review was completely in accordance with their terms and conditions for reviews, and yet, they rejected it without giving a specific explanation. The points I raised were as follows: 1. They stated that memory foam mattresses are… Read Full Review

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★☆☆☆☆

“Second rate”

Written on: 02/09/2014 by Dunlapsm110 (1 review written)

I am amazed at how this shopping channel has changed for the worse, its new deals where people were dressed as cowboys was abysmal and I had to turn it over every time a presenter appeared dressed up it was embarrassing. When some presenter chat and laugh it is entertaining but he appears patronising and smug and a turn off… Read Full Review

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★☆☆☆☆

“Customer Service. Sorry, forgot to put LACK OF at the...”

Written on: 23/08/2014 by ianhowuk (1 review written)

I have been waiting almost 3 weeks for an adaptor for an item that was delivered with a 2 pin plug. Surely, the item should have been ready to use straight out of the box. I have sent 3 emails regarding this and I'm still waiting for the adaptor to be delivered. Atrocious customer service in my opinion… Read Full Review

Annoyed65's Response to ianhowuk's Review

Written on: 24/08/2014

I had the same issue with a kitchen product, The indian call centre person told me to go out and buy an adapter !!
Needless to say it was sent back and i have not shopped with them since. If you put the phone number in to the "say no to" web site it will give you a uk number to call.

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Annoyed65's Response to ianhowuk's Review

Written on: 24/08/2014

I had the same issue with a kitchen product, The indian call centre person told me to go out and buy an adapter !!
Needless to say it was sent back and i have not shopped with them since. If you put the phone number in to the "say no to" web site it will give you a uk number to call.

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★★☆☆☆

“Rock bottom since ex bid tv presenter joined”

Written on: 23/08/2014 by JacquelynLarson (1 review written)

What has happened to ideal world since this ex bid TV presenter joined, the new promotions and hour auctions before the price goes back up is rubbish, the new promotion of the presenters dressed up as cowboys is embarresing it all seems to have got really cheap looking since this presenter joined. The other presenters are fine but please no bid TV type gimmicks because it makes this program look really cheap and tacky just like the aforementioned show… Read Full Review

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★☆☆☆☆

“awfulawful awful”

Written on: 22/08/2014 by cameraman909 (1 review written)

Have you ever tried to get your point across but their computer says NO Been trying foe 3 months with umpteen people to get a refund. Truly shocking experience. Avoid like the plague !… Read Full Review

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★☆☆☆☆

“Bad service AGAIN”

Written on: 17/08/2014 by Carlov452 (1 review written)

I have given one star didnt want to give ANY not worth rating!!!! I will never again use Ideal World, yet again I have had part of an order delivered only to be told by customer services in INDIA (rip off phone call) to be told to WAIT for rest of order..cant try the Handy Multi-tool out as the 2 Oils & garden bag are missing..emails are NEVER answered & phone calls to the SO called customer services are a disgrace..WHY cant I/World have a UK call centre? I am returning the part delivered order… Read Full Review

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★☆☆☆☆

“Useless!”

Written on: 09/08/2014 by Bretth302 (1 review written)

Ordered 2 wigs earlier this month-they sent the wrong styles. Arranged for collection-did not happen. They then sent a return label (which could not be downloaded),so I returned unwanted goods at my own expense. Waiting for a refund of over £200-not hopeful!… Read Full Review

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★☆☆☆☆

“rubbish item rubbish customer service waste of money w”

Written on: 07/08/2014 by 210Bradford (1 review written)

bought a bissell cleaner but it didnt work i gave it the benefit of the doubt and perservered with it but the solution went straight through the machine and soaked the carpet as it didnt suck the water up, total rubbish sent it back but all they would do is send it away to be repaired, it was broken from the start i have spend my hard earned money and got nothing for it wished i had gone to argos as there customer service is excellent and i know they would have been far more helpful. ideal… Read Full Review

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★☆☆☆☆

“customer service very poor”

Written on: 06/08/2014 by Krystal190 (1 review written)

We purchased a Tomtom. The car charger was faulty. As we had spent hours updating and customizing the product we did not want to return the whole thing. Advised Ideal world that we would be happy to keep the item if they would give us a small refund to replace the faulty charger. No respunse. Advised again. We were told our query was being forwarded to concern department and we should allow 10 DAYS for them to respond. No response within 10 days. Contacted agsin. Was told due to a hitch the… Read Full Review

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★☆☆☆☆

“awful customer service”

Written on: 06/08/2014 by SavannahFlores133 (1 review written)

I have requested an invoice from them for a recent purchase on at least 10 occasions and they keep on not delivering. I need it to put through my business accounts. They have kept fobbing me off and finally sent through a despatch note which I had initially received. I will not use them again and if you want to phone them it is 10p per minute. Do not bother with them they are utterly useless. Hope this helps :)… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 05/08/2014 by angels9 (1 review written)

they dont care about there customer been one for the last 8 years or so but after the last problems with then will never ever use them again need to have training on how to look after customers with out us they would not have a job hard to get refund replacement ect never ever again which is a shame as i am disabled and relied on them wrote letter to them did'nt even reply says it all… Read Full Review

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★★★☆☆

“Complaint process - Customer Service”

Written on: 23/07/2014 by ZachariahPadilla162 (1 review written)

Used site a few times, delivery to date had been excellent. Problem comes when you make a complaint. I have just received a delivery and the garment was not packed correctly. The top in question was just rolled up and placed in the black plastic delivery pack. Not individually packaged as you expect-It looks like it came out of a wash basket. I emailed customer service and complained about the standard of the packaging and the overall presentation of the product. If I was a first time… Read Full Review

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★☆☆☆☆

“Monies not well spent”

Written on: 21/07/2014 by zyAllison231 (1 review written)

Purchased a Wagner W867E sprayer, well what can I say...... Rubbish cheap plastic arrived broken,parts missing,customer service were hard to understand.......had to have a day off work, now 5.30 pm still no collected at this time.... lost days pay to get the cheap product sent back.....I would not or will I recommend the company..... If they had checked this product before dispatch this would have arrived with all parts and not damaged inside....they seem not to have checks on the product… Read Full Review

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★☆☆☆☆

“williams waterless wash”

Written on: 21/07/2014 by York310 (1 review written)

Bought williams waterless wash poor quality thought I was buying a product that was like showroom shine not a patch on showroom shine should not demonstrate the same way as showroom shine won'tbuy again… Read Full Review

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★☆☆☆☆

“Still not received my item! Never will I use again”

Written on: 19/07/2014 by Jamisoncl382 (1 review written)

I ordered the the vibropower disc. It has still not came. Customer services keeps saying it is with courier and will arrive in 2 days time. It was dispatched on the 2/6/14. I have lost count of the amount if times I have called customer services over this. It would be really nice to talk to a UK representative about this and not be kept on the phone to an call centre abroad for ages before someone eventually answered the phone, especially as it is not cheap to call! This is the first time I… Read Full Review

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★★☆☆☆

“ McCulloch Line Trimmer +Brush Cutter, Hedgetrimmer,...”

Written on: 10/07/2014 by KenleyPorter196 (1 review written)

The item itself is very good and does the job well - Ideal Worlds first line of customer service however is awful. From taking this into the garden to the strimmer head disintegrating took about 10 minutes - to be honest it looked a bit brittle to start with and I wasn't that surprised, so I thought I'll get in touch with customer services and explain the situation and that I need 1 small part replacing and they'll sort it. After two phone calls (one very long) I gave up after been told… Read Full Review

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★☆☆☆☆

“handy multitool”

Written on: 08/07/2014 by 73Griffin (1 review written)

We bought a handy multitool for £350, I am a disabled person and needed the handy multitool for our garden, it is a seasonally machine and now it will not work, I contacted ideal world but they just fobbed me off to the manufacturer and then they just gave me a number to get it fixed, Both companies are very unhelpful and treat you like dirt, I cannot believe the way they treat you. They just want your money. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“MY DAD PURCHASED A GOTAB WHICH HAD TWO FAULTS FROM DAY...”

Written on: 07/07/2014 by Preston319 (1 review written)

MY DAD PURCHASED A GOTAB WHICH HAD TWO FAULTS FROM DAY ONE I RETURNED IT BACK TO IDEAL WORLD FOR A FULL REFUND AND REQUEST WAS IGNORED TELEPHONED CUSTOMER SERVICES AT 10P PER MINUTE AND ASKED SAME QUESTIONS OVER AND OVER AGAIN TO BOOST COST OF CALL AND EVENTUALLY SPEAK TO A REAL PERSON UNFORTUNATELY IT IS AN INDIAN CALL CENTRE AND I AM ALMOST CERTAIN A RELATION TO PHONEJACKER AS THEIR WHERE A LOT OF RING A DING A LINGS AND ABOUT AS MUCH USE AS A CHOCOLATE TEAPOT AN AWFUL COMPANY TO BUY OR… Read Full Review

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