Ideal World Reviews

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I recently purchased a Polti Cleaning system from this outfit.It arrived on a Friday afternoon a few days later,very good so far. Because no one was at home the delivery van driver threw the package over our 6ft fence,damaging our fence and flatening the plants behind.Since then I have written to them, provided photos of the damage and spoken to umpteen so called customer service.I am now taking the case to the County Court. Never again Ideal World are just a bunch of Con Artists,I think the authorites should close them down and take them off the air.If any directors or managers read this (which I dought) I would be interested to hear your thoughts

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I received an email order confirmation from Idealworld shopping channel for an item i did not purchase. the email details contained the name of a different person and delivery address (although that person does live in my street). I emailed idealworld explaining that i did not order this item and i am not the person named, and enquired what had happened. I received an automated response stating that they would get back to me (addressed with the incorrect name), but have still not heard anythin ...

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I ordered a Ubisurfer netbook for £150.00 - payable over three months at £50 per month. It was faulty when it arrived and so I had to pay £8.95 to return it - (they promised they would reimburse this but have not done so to date).
I filled in the returns form and asked for replacement. I rang customer services in India and they could not help me - they are in the difficult position of having limited powers and just take messages. I received a call today saying that they had m ...

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Ordered a 13-in-1 ladder from Ideal World, after the (what I thought at the time) excellent sales presentation on the channel.

It took about 3 weeks to arrive, and was left outside our house whilst we were away on holiday. We asked them to either deliver before we went away, or after we returned - this was obviously ignored. A nice start to customer service. It sat in the rain for 10 days, it's cardboard soaking. Very annoying. Product wasn't damaged, but could have been.

The ladder is as good ...

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Had to give one star as system doesn't allow no star.

Still chasing Ideal World for a craft item missing from June, 2009. Emails ignored, letters ignored. Have spoken several times to off-shore "customer service" (hollow laugh!) centre. Agents speak perfect English.....until they realise that the call is a complaint when they suddenly lose not only any ability to understand English but also their sense of hearing. Twice got through to on-shore call centre. Was given the third degree (they coul ...

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If I was asked as a shopper on Ideal World (Ironically named) whther they should purchase goods from this channel I would have to say absolutely NO, your phonebill will be enormous, you'll never get any reply to emails, your goods probably won't turn up, an if you opt to spread the cost of your payments over 4 months or so....they will take the money in one go,should be re-named Immoral World.

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been waiting 23 days for my order to be delivered,worst customer services ever ,all non english people at the other end of the phone so i think we are being put through to India.the company dosent respond to any e mails will not recomend Idealworld to anybody you do not deserve anyones support
patricia aspinall i will click on one star but you dont deserve it

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like another reviewer I too decided to give Ideal World another chance and ordered the Ubisurfer and car charger, total cost about £165 about 2 weeks ago. Rang today to enquire whether product had been despatched and was told it had never been ordered and they couldn't tell me if they had taken money from my credit card. At this time I haven't been charged - but this was for a 21st birthday present which I thought was sorted. I have emailed customer services for an explanation but am not ...

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I ordered a Tom Tom Satalite navigation system from my brothers birthday. When it did not arrive I telephoned their customer service department to be greated by their indian call centre and someone called Alan. Although perhaps Alan was not his name.

On asking why the item had not arrived, I was told that they had no record of me having ordered anything. Ah Ah I said but you have deducted money from my credit card. When I said this I was informed that the product was with the courier awaiti ...

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I ordered Grease Lightning Blockbuster with 8 large micro cloths. When the Cloths arrived, they sent me 4 small cloths at £9.99, how did they get this wrong when the large ones were advertised for the same price. So i rang the customer service, on the other line was a Asian lady she said she could not hear me and told me to put the phone down i was angry bec i have been holding on for 8 minutes and its not even a free number, so i rang again and it was a gentleman on the other line and i e ...

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DO NOT BUY ANYTHING FROM THIS COMPANY. THEY DO NOT CARE ABOUT THE CUSTOMER. They are not transparent and are difficult to contact, only via India call centre who can do nothing to help you. They take your money before sending the goods and do not keep you informed WHEN there is a delay in sending you the goods. They are RUBBISH. I have being buying from QVC for years and their customer services is THE BEST, they are transparent and you can contact them anytime and their customer services are b ...

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Do not buy anything from this
company they take your money and then have no means of being contacted, only via India call centre who can do nothing to help you. I have faulty goods and they have my money. PLEASE BEWERE!!
NO CUSTOMER CARE

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We ordered a Bissell Powerwash and in a week or so the wrong item arrived. The telephony are foreign, rude and refused to offer a refund. I was offered a timed pickup time for the return of the wrong item that was missed only to be told that they do not have timed pick ups. I was told last week in the same call that the correct item had been shipped then they were out of stock. 5 e-mails to them have gone unanswered and I have been refused access to their complaints procedure.

They have now ref ...

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STAY WELL CLEAR! CHEAP NASTY AND NO NOTION OF CUSTOMER SERVICES! Got a sewing machine from them in September - it is awful - does not work, cheap and nasty and stalls every two minutes. Sent it back - at cost of over £8 to me (!!) and it was received by IW over 10 days ago. Refund time? Yes? NOOOO! Got sewing machine on easy pay and today second and final installment was taken from my account! Yes over 10 days since they received the faulty one back.

Call to order the machine should h ...

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Never trusted TV shopping channels, but in a weak moment ordered a Ryobi Multi Tool and accessories from Ideal World. Whilst model listed (RLT30HT) on invoice matched the model received it wasn't the same model as demonstrated (not touch button start). When I spoke to their Customer Services, no managers available, no way of checking what was actually shown on programme! Couldn't stop laughing when the rep said I could lodge a complaint and the complaints team "might" phone back! What a slip of ...

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we ordered an item from ideal world and have had so many problems we are told by customer services that they have no managers to talk to also no trade association membership to complain to,i have arranged telephone callbacks from the company but with no managers you guessed it no call back ihave sent e~mails to them again no response, next step who knows but never again will i shop with ideal world,if only i had known how bad they were at customer service.

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I have ordered with Ideal World before, however this last order has been dreadful,
incorrect item sent, courier collected a week later, I was told to wait 21 days for a replacement and when it never came I called the customer service line and was told that they would have to refund as the item was never returned back, this matter must be reported and I am taking the matter to Trading Standards, as their standards are quite clearly dropping!!

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I ordered a strimmer on 8th August 2009 and the presenter said we would have it by the next weekend. The money was taken from my credit card immediately but the strimmer never arrived. I phoned and was told that it was despatched by a separate company and they could only email the company and I would have to wait 4 days for a response. To cut a long story short, I have phoned customer services 7 times for about 30-50 minutes each time at 10p a minute. They keep saying they will call back and ...

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They let you order and take your money and then after several phone calls and emails ( all unanswered ) because you have got fed up of waiting and summer turns to autum you find that it is out of stock. Not such an Ideal World after all is. Still havent got my money back either.

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I have just tried to order a sewing machine from Ideal World for a special needs grandchild
I made phone call was hanging on listening to music, wasting my money then
a foreign speaking lady came on could't understand what I was saying, said
the line was bad and could I ring back, so I didn't place an order and will
be billed for this phone call. I WILL NEVER MAKE THIS MISTAKE AGAIN I AM
A PENSIONER AND ONLY MAKE NESSESARY PHONE-CALLS (looks like i should learn
from bad judgement).

I would hav ...