Ideal World www.idealworld.tv Reviews
Summary
Ideal World is a television shopping Channel. You can buy things by phoning up when they show something you would like on the TV. You can find it on Freeview Channel 22, Digital satellite Channel 634, and NTL Channel 855. If you have bought anything or just enjoyed or hated watching the Ideal World shopping Channel then write a review.
Media Gallery for Ideal World www.idealworld.tv
Latest Reviews
★☆☆☆☆
“TREES WHAT!”
Written on: 21/05/2013
I know they are a have terrible customer service and they cant understand you but why the hell didn't you prune the tree!!! I find your complaint completely baffling!! (read more)
★☆☆☆☆
“Rip off phone ordering”
Written on: 20/05/2013
If you going to order something from this dreadful channel make sure you do it online (if you already have a membership number). It costs 20p per minute to phone them. The phone call is automated and it took 7 minutes 20 seconds for them to complete my order. They drag the call longer by suggesting other items to buy and giving a description of the item you are buying (which you can't skip). Last time I placed an order with them (which was about 3 years ago) they lost the order and they... (read more)
★☆☆☆☆
“More like TRESSFUL WORLD.....!!!!!!”
Written on: 17/05/2013 by chuckler (1 review written)
"Ideal World"..... BAAAAAA!!!!!..... It's more like "Stressful World" I was told £17.50 would be credited to my account for problems i had and I could claim it by ordering via the telephone. I asked if there was a time limit in which I could claim this credit and they said NO There is no time limit....!!! I have just placed an order for £79 and they said my credit had run out on 31-3-2013 I'm tearing my hair out here......!!!! Cos that's impossible...!!!! Because the credit was for items... (read more)
★☆☆☆☆
“trees”
Written on: 12/05/2013 by debbiejemmerson (1 review written)
got 4 fruit trees mini orchard for small gardens not to grow moor than 5ft tall when thay arrived 3 were small 4th one was 6ft 11inch on arrival id conplain but cauld not make the man on other end of phon understand he just kept saying and and my husband after 30 min of the man not understanding decided to ask for superviser the man then said will give you six pound in vouchers my husband asked for superviser again and after 40 mins got superviser that offered him 5 pounds in vouchers do... (read more)
★☆☆☆☆
“triangyello steam mop”
Written on: 10/05/2013 by coastline (1 review written)
I PURCHASED TRIANGYELLO STEAM MOP FROM IDEAL WORLD 06/05/2013 DELIVERED 10/05/1213 PUT IT TOGETHER AS INSTRUCTED BY LEAFLET, ADDED WATER SWITCHED IT ON VERY LOUD NOISE, AND THERE WAS NO STEAM AFTER A MIN OF WAITING SWITCHED IT OFF TOOK OFF THE FLOOR COMPONENT AND BURNED MY FINGER AS IT WAS HEATING WITHOUT STEAM, CALLED CUSTOMER CARE ??. SYSTEM WAS DOWN FOR 4HRS? BUT IDEAL WORLD STILL TAKING MONEY FOR A 4 MIN WAIT TO TELL ME SYSTEM WAS DOWN TRYED CALLING 5 TIMES THAT DAY. GOT THROUGH ON THE 6... (read more)
★☆☆☆☆
“Where are peoples rights”
Written on: 08/05/2013
I have had such bad service from Ideal World, I can accept that maybe the screen on my GoTab wasn't covered by the warranty when it cracked for no apparent reason, but it took them 23 days to acknowledge my problem, this only after I posted umpteen bad comments on their face book page. Their face book page is almost entirely made up of people with a gripe of some sort, the problems are that,1.Language, With Customer Services being in India people with English as their first are speaking to... (read more)
★☆☆☆☆
“NO customer service AT ALL”
Written on: 03/05/2013
I tried to make an order but my password did not work, I asked for a new password, not only did it take TWO days to send it, it was the same one !! After sending FOUR more emails to get it sorted and to try and get my order placed, I received just ONE reply asking what I wanted to order !! I then emailed them to tell them I was disgusted with their service (or lack of) Once again NO reply UNTILL 9oclock Sunday morning when I was telephoned by a person with poor English, asking if I still... (read more)
★☆☆☆☆
“Complete dishonesty”
Written on: 02/05/2013
I ordered a refurbished iphone on 02/04/13, expected delivery date 12/04/13. It didn't arrive after 2 weeks so I rang Customer Services. They said it should be with me within the next 10 working days offered a free case and charger for my trouble. Then I received an undated, unsigned letter from Ideal World confirming this, saying the delay was due to "a logistical issue" but additionally giving a tel. no. 01733318675 to ring if I wished to cancel. There was no number to ring if I wanted... (read more)
Deanl's Comment
Written on: 07/05/2013
I to have had same problem with iphone 4 from ideal world. Rang on 7/5/13 and was told they would cancel my order with out my say so .what a joke .something needs to be done about this. So my next call is to trading standards
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Barbara21's Comment
Written on: 08/05/2013
I also intend to complain to Trading Standards. However, I recommend that you report it to Trading Standards in Peterborough, where Ideal World is based. In doing this, one TS office will deal with all the complaints, rather than isolated complaints going to lots of different offices. There is then a greater chance that the complaints will be acted upon.
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★☆☆☆☆
“Go tab tablet”
Written on: 02/05/2013 by blue7 (1 review written)
Bought a go tab for Christmas of Ideal world.Very soon after it developed a fault , screen went blank didnt charge and didn't turn on. Called ideal world and was told to send back which I did using their preferred delivery service. It was tracked and was delivered. After several weeks of no response as to what the fault was if they were going to replace or refund my money etc I contacted them numerous times and got the automated email we have received your inquiry at customer service ( note... (read more)
★☆☆☆☆
“CUSTOMER SERVICE NON-EXISTENT”
Written on: 01/05/2013
Just received the same standard e-mail twice to the same query. I wanted to order Elizabeth Grant "special offer" postage free, but I had no internet so telephoned instead. I was forced to listen to other offers as they "were experiencing high demand and only automated ordering was available" before getting to the item I wanted to order and then had to listen to further offers before processing the order itself. Hung up in the end as I was held in a "queue" being told that I would have to... (read more)
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Showing 1 - 10 of 669 Reviews
★☆☆☆☆
“Misleading - almost dishonest”
Written on: 25/04/2013 by blueridge01 (1 review written)
I've bought many things from Ideal World, always relying on the customer reviews before committing to the purchase. Not now! I bought a very expensive exercise machine and when asked for a review, I gave a fair and honest review of both its good and bad points and also commented on a delivery mess up and poor customer service. Surprise surprise, my review 'didn't meet their guidelines' and they wouldn't accept it. How dishonest is this! So..........if we don't give five stars it doesn't... (read more)
Leebrown2812's Response to blueridge01's Review
Written on: 25/04/2013
Our reviews are moderated independently by BazaarVoice and therefore they are all published good or bad as long as the guidelines are met.
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Blueridge01's reply to Leebrown2812's Comment
Written on: 25/04/2013
Who knows then what the 'guildelines' were - I said nothing insulting or defamatory, I gave an honest review of both good and not so good and in fact I did not go into detail about the mess up with delivery and difficulty with customer service as I was reviewing the product not just the site.
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Leebrown2812's reply to Blueridge01's Comment
Written on: 26/04/2013
Please email me the details and I will look into it. lee.brown@idealshoppingdirect.co.uk
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Blueridge01's reply to Leebrown2812's Comment
Written on: 26/04/2013
I unfortunately do not have a copy of the text, as it was input directly onto the site and as it wasn't published, it's not available. I bought Vibrapower disc to which I gave 3 stars as a rating. I stated that after an initial mess up with delivery and an apology email from Ideal World, I had received the item in good condition. I stated that whilst it seemed a sturdy and well made machine, there were shortfalls - which I detailed in brief, and that I hadn't had it long enough to judge long term results, only that it wasn't quite as 'magnificent' as the professional demonstrators would have us believe. That's about it - like I said nothing insulting, just honest.
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Leebrown2812's reply to Blueridge01's Comment
Written on: 29/04/2013
I will see if I can find it and let you know. Thanks Lee
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Sandy27's reply to Leebrown2812's Comment
Written on: 25/04/2013
I too brought an item I was not too happy with, I too was asked by Idea World to write a review, but because it was not 'glowing' it too was rejected. Fact!
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Leebrown2812's reply to Sandy27's Comment
Written on: 26/04/2013
Please email me the details and I will look into it. lee.brown@idealshoppingdirect.co.uk
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Sandy27's reply to Leebrown2812's Comment
Written on: 29/04/2013
Thanks, but I wont be wasting anymore of my time. Its as clear as day my review was rejected because it was a negative. Simple. There is nothing for you to investigate.
My advice to anyone is that if you want true customer reviews use Amazon or Ebay's websites, they print all good and bad.
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Leebrown2812's reply to Sandy27's Comment
Written on: 30/04/2013
I can assure you we do the same. I'm sorry if you feel differently. As I say all our reviews are moderated independently and you will find good and bad reviews published all over the place.
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Freda45's Response to blueridge01's Review
Written on: 01/05/2013
that's exactly what happened to me only i said i could'n't review the items as i'd never received them. they said exactly the same thing but not a word about looking into the missing items and it's impossible to make contact with them except through their abysmal customer services in India on a premium line rate never ever going to have any dealings with this company again
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Blueridge01's reply to Freda45's Comment
Written on: 01/05/2013
When will these companies realise that cheapskating on customer service is a FALSE economy. It may be cheaper initially to site your call centre in some far flung low paid location but how many customers do you lose because when we try to deal with them, they either cant speak English, are not given the ability/tools to assist or, as in my case, are told to repeat robotically on the 'phone "our systems are being down we are not helping you please calling later" (sic). I actually thought I was listening to a recorded message until I interrupted him to ask a question, he then repeated it all over again in the same poor English. I have no personal quarrel with that poor individual, who was sitting somewhere at 4am in the morning their time having to fend off irate Brits, I DO however feel that for the millions of pounds spent on their site, Ideal World COULD AND SHOULD do better! This is not the first time I have had cause for disappointment with them, it will however be the LAST - I won't be buying from them again. Given the number of poor reviews on here, proportion that number up to take account of those who don't use this site and you have a real problem that if not dealt with will lose you thousands of customers.
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Freda45's reply to Blueridge01's Comment
Written on: 01/05/2013
how the hell else do you contact them? have tried e mail and won't accept have had phone numbers on another review site but surprise surprise you have to leave a message and guess what? they DO NOT phone you back
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★★☆☆☆
“Your Secret Medium Control Shapewear”
Written on: 25/04/2013
The disappointing thing was that initially we had to pay additional postage for 1 item even though all items were ordered together. Postage is SO EXPENSIVE with IDEAL WORLD. I brought this to the attention of Cust.serv. but they did not want to know. The items were received promptly but did not "do as it said on the tin" I believe the control shapewear was intended for YOUNGER TALLER models Rarely do you see clothing demonstrated by older smaller women! but it still did not fulfill the... (read more)
★☆☆☆☆
“Go tablet 6in”
Written on: 24/04/2013 by mariop1
hi bought a 6in go tablet for a chriistmas present for my son. 3months late it developed a screen fault. after 2 weeks trying to contact custoner service they sent me an email to inform me that the screen is not covered by the guarantee. please before you by from idealworld think 2 times. very bad customer service. i have to say this: only in the UK a company such as idealworld is allowed to trade. very disappointed (read more)
★☆☆☆☆
“ideal world far from ideal service”
Written on: 18/04/2013
This is the second time I have had an issue with Ideal World the first time was about their craft site when nobody in customers servises had any idea about the product I required as not enought material was sent to finish the project. This time I placed an order for bustline trainer total cost £45.98 quiet a lot of money to me. I was sent the wrong item a Neck trainer (a cheaper product) and after sending 3 e-mails the first sent on Sat, today Thursday I phoned them asking them to return my... (read more)
★☆☆☆☆
“still a load of plums”
Written on: 17/04/2013
follow on from last review.2/3/13 bought trees,15/4/13 still waiting for correct order to be delivered.they keep saying it will be 10 days.this company is a sour apple. (read more)
★☆☆☆☆
“INCOMPETENT STAFF”
Written on: 16/04/2013
This company are top of the list for total INCOMPETENT staff. I ordered an item that arrived in good time but it was faulty this is were the problems started. It took me 6 days to get through to customer services as every time I called I was told they could not help me as their systems were down. I also sent two emails with no reply. After some days I finally spoke with customer services with regards to having the item collected from my home address and returned to them. They arranged for... (read more)
Antony.cashmore's Comment
Written on: 04/05/2013
i agree it is time ideal world sorted them selves out i have tried four times to make a complaint but was told i was being rude because i asked for some one who could speak english less than 0 out of 10
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★☆☆☆☆
“B&Q Karcher Pressure Washer Cheaper”
Written on: 15/04/2013
total rip off. lessons learnt. never again. cheaper at B&Q. (read more)
★☆☆☆☆
“HORRENDOUS CUSTOMER SERVICES”
Written on: 14/04/2013 by jabee1978
Having purchased a Go Clever R974 tablet for my grandsons Christmas Present the tablet developed a charging fault in February, I contacted customer services and they sent me a return label, having returned the tablet to them I am unable to get a reply as to when it will be returned to me, I have received emails apologising for they way I have been treat but still no information on when the tablet will be returned to me, I am sick and tired of being fobbed off, the tablet was almost £200 so... (read more)
★☆☆☆☆
“Digusting service not to be trusted ”
Written on: 12/04/2013 by Sertabs (9 reviews written)
24 of April I ordered a vibra power machine yodel delivered it ( joy in its self) this is a heavy machine took him ten minutes to thump it up my three flights of stairs So suprise suprise when I plugged it in it wouldn't switch on great Since then I have called six times four of them being asked to call back in an hour ten three hours When I did get through explaining I neede the faulty machine collect and repaired or replaced Was told to expect a call from the courier to set up a date,... (read more)
Sertabs's Response to Sertabs's Review
Written on: 12/04/2013
March not April this is what stressed does to you
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Blueridge01's reply to Sertabs's Comment
Written on: 01/05/2013
poor you - send your bill for counselling services to Ideal World! I sympathise.
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Blueridge01's reply to Sertabs's Comment
Written on: 01/05/2013
poor you - send your bill for counselling services to Ideal World! I sympathise.
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Blueridge01's reply to Sertabs's Comment
Written on: 01/05/2013
poor you - send your bill for counselling services to Ideal World! I sympathise.
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Blueridge01's Response to Sertabs's Review
Written on: 01/05/2013
You need to see my post about the very same product. At least mine worked but sure wasn't as impressive as their presenters would have me believe, Add to that the mess up with deliveries (Yodel not to blame this time as a very helpful man at Yodel looked it all up for me on his systems even though I didn't have a delivery note because Ideal World put this in another box which they hadn't actually given to Yodel!). Customer Service (that's a lie under the Trade Description Act to start with) in the Punjab or similar were being told to tell all callers 'our systems are being down etc etc etc' so no help there. My review was rejected too - on the basis it didn't comply with their 'guidelines' - ie it wasn't five stars so they sure didn't want to print it! I hope that anyone thinking of buying from them reads this site first!
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★☆☆☆☆
“Do not use this company”
Written on: 12/04/2013 by hongkongandy (1 review written)
I order goods £14.99 on 24th March, delivery 29th March (est). I was tracking the items on the website and they were out for deliery, back to depot, out for delivery, back to depot for 'relabeling' our for delivery, courier to retry (?) eventually signed for by cUstomer on a day no one was at home, nothing delivered to neighbours. In other words the courier was lying. I have spend over £5 on phone calls and sent 5 emails all with out reply. I did reveive a letter with a form to complete... (read more)
Hongkongandy's Response to hongkongandy's Review
Written on: 19/04/2013
despite being promised on the phone (calls total £7.10 now) that delivery would be 19th latest. Still nothing.
be warned this company are RUBBISH.
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Freda45's Response to hongkongandy's Review
Written on: 01/05/2013
how is this company still in business? why has no-one taken them to court?
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Showing 11 - 20 of 669 Reviews
★☆☆☆☆
“rubbish grundig griddle”
Written on: 08/04/2013 by mercurypics1982 (1 review written)
It's now been 3-4 weeks I have been trying to explain to ideal world the product I purchased from them is rubbish!!!,so I get a phone call from customer relations saying they will get it picked up TO-DAY Monday the 8th, guess what NO- COLLECTION, if any out there purchased a GRUNDIG 2000watt GRIDDLE and the food sticks please post your comments thank-you. So remember when you BUY from these channels when it comes down to complaining the PIGS WILL FLY AROUND with there TONGUES-OUT !!!!!. (read more)
★☆☆☆☆
“phoned 5 times before i could get any sense from the...”
Written on: 01/04/2013
phoned 5 times before i could get any sense from the call centre (indian), was put on hold for ages 20p per min,finaly spoke to some one who understood english(just)bought a drillbit set, tried to cancel it 10 mins later they refused and said its been posted,it was on a sunday so how can it be posted,once they have your money its immpossible to get a refund,the 5 calls cost me £9.20 altogether ,in the end i said stuff you and will never buy from again,prices are over inflated for the same... (read more)
★☆☆☆☆
“a load of plums?”
Written on: 30/03/2013 by youngzola (1 review written)
ordered 2 off 4 fruit trees apple plum pear and cherry,i got 4 apple trees and no cherrys.emailed told to give it 2 days 2/3/13 its now 30/3/13 and still waiting i emailed 30 times no one answered till i threatened legal action,then told to give it 2 days.they want me to phone but i have seen the feedback for customer service its c.r.a.p at best,this is my 2nd order thats gone wrong and its my last .best avoid this company. (read more)
★★★★★
“6 inch gotab ”
Written on: 28/03/2013
Great product easy to use.very fast delivery 5 star thank you ideal world (read more)
★☆☆☆☆
“REVIEWS”
Written on: 28/03/2013
You have got to love the way they will alter a items details just so they can give it a new item number and then they can erase all the bad reviews and start afresh,Drill Bits,Fruit Trees,Tablets and the list goes on. (read more)
★☆☆☆☆
“Faulty goods returned back to me”
Written on: 26/03/2013
Bought a tablet for my husband for Christmas, The charger stopped working within 2 months, actually got a label to send it back. Received the tablet back saying that pins had been crushed and was not under warranty.I have sent a letter back saying it would be impossible for this to happen if it had fitted correctly in the first place. Now waiting for an answer but if no response think it will be worth going to small claims court. The more court claims against them may be the answer. Just... (read more)
★☆☆☆☆
“Customer service”
Written on: 24/03/2013 by Bsac1070 (1 review written)
Communication very poor , having to deal via phone with people that English is not their first language. Tried to get a statement of our account by email or letter which they refused although you get an automated reply of of receipt of email no further correspondence . This in turn cost us money because of incorrect card number not being used. A plus , faulty product returned without cost to us (read more)
★☆☆☆☆
“Very poor customer services and products.”
Written on: 23/03/2013
Three out of 3 of the products I purchased were faulty very soon after I bought them and one has something missing from the box (And I have still not received it after 5 months. When I called to complain I was assured that a manager would contact me and that was 2 weeks ago. I also waited all day at home for them to pick up a faulty blender (which cost me £200) and noone showed up. When I called to them all I got were excuses. (read more)
★☆☆☆☆
“B”
Written on: 21/03/2013 by malpet
Bought a Belling a food mixer that was supposed to be British made.Plainly stamped on the bottom.MADE IN CHINA.Ideal World did not even have the decency to respond to my emails.Will NEVER use or recommend them again, (read more)
★☆☆☆☆
“Dreadful Customer Service and Delivery”
Written on: 21/03/2013
Placing an order with order desk was just torture .. they could not understand English and kept asking for the same information three times and still struggled. After then waiting 10 days for product it finally arrived but in an extremely battered box and, more importantly, without the key to enable it to be used. Reported it immediately, and after a further three email chases for a response I am still waiting! Appalling service from start to finish .. whenever that may be!! (read more)
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Showing 21 - 30 of 669 Reviews
★☆☆☆☆
“IDEAL WORLD COOKSHOP HALOGEN OVEN DISASTER as does NOT...”
Written on: 20/03/2013 by Expo2013
This paid for...received with damage..chipped glass bowl....returned immediately as instructed by the 10 pence per minute line which took 4 minutes to be answered...then 5 minutes of jargon ....Heard nothing at all fromI World !...Have emailed before re this... sent picture of damage...spent loads on 10.pence per minute calls and spoken to nobody..and often told to ring back after one hour after i have been on phone for all this time as the system was down.. Then a man called me..NOT RE MY... (read more)
★☆☆☆☆
“Assam make up.”
Written on: 20/03/2013
Do not buy this product it does not work, I don't know what they use on Assam show, but it was not what they sent me, it's rubbish not worth the 25 pounds I spent, they do not refund the postage so I have nothing to show for my money . Do not buy from idealworld. (read more)
★☆☆☆☆
“APPALLING CUSTOMER SERVICE !!”
Written on: 18/03/2013
I returned a faulty little yello steam cleaner after having it for only three weeks and requested a replacement instead I was sent a REFUND and told no stock was available, on their website stock IS available but at a HIGHER price, I have emailed them four times , each reply has taken a week and it is clear from the replies that my email hasn't even been read , they just keep informing me a refund has been processed ! I already know that and I didn't want one ! They have the worst... (read more)
★☆☆☆☆
“NIGHTMARE COMPANY”
Written on: 18/03/2013 by dirtydi
Purchased a laptop/tablet for my grandson for his Christmas, he used it Christmas day and once a week for 3 weeks as it stays in my house. To my shock horror, the charger which is the plug came apart in my grandsons hand, I called them and they said they would email me over a label this did not happen so a week later I sent an email and received the label, I then sent it off to Ideal World. This was 7 weeks ago, I have called at least once a week at 10p a minute and keep gettting... (read more)
★☆☆☆☆
“never again”
Written on: 18/03/2013
call handler failed to action new debit card details and I was sent to debt collection agency. 3 months later still trying to sort this out. Customer service is very poor. i will never use ideal world again and would not recomend to anyone didnt want to give a star rating but had to give one (read more)
★☆☆☆☆
“TERRIBLE, WILL NEVER USE THEM AGAIN !!!”
Written on: 17/03/2013 by LIZZ14 (1 review written)
THIS HAS GOT TO BE THE WORST COMPANY TO DEAL WITH EVER ! HAVE BOUGHT A COUPLE OF SMALLER ITEMS WITH NO PROBLEM, DECIDED TO BUY MY SON A £200 TABLET FROM THEM FOR CHRISTMAS AS WAS THE EXACT ONE HE WANTED.. BIG MISTAKE, WENT WRONG AFTER 2 MONTHS. SENT IT BACK OVER 3 WEEKS AGO AND STILL NOT SORTED OUT, HAVE CONTACTED TRADING STANDARDS WHO GAVE ME SOME ADVICE. WAS PROMISED A REFUND OR REPLACEMENT BY LAST THURSDAY AND STILL NOTHING! EVERY TIME YOU CALL CUSTOMER SERVICES YOU GET SOMEONE WHO... (read more)
★☆☆☆☆
“WORST SHOPPING CHANNEL EVER!!!!!”
Written on: 15/03/2013 by chris2013 (1 review written)
if i could write what i honestly felt believe me i would but id properly get done for swearing!! this is the worst tv/online shopping channel i have ever bought from in my life. this has happened to me on 2 yes 2 separate occasions when ordering msam products twice bitten i can assure you never a third time you order something pay £4.99 for delivery (you can get next day delivery with royal mail for that price) then you have to wait 10 working days for delivery yeah that's right 2 weeks... (read more)
Lizz14's Response to chris2013's Review
Written on: 17/03/2013
COMPLETELY AGREE, STILL WAITING FOR THEM TO SORT SOMETHING OUT 3 WEEKS AFTER FIRST COMPLAINED. JUST SPEAK TO ONE INCOMPETENT PERSON AFTER ANOTHER... TAKING MY CASE TO TRADING STANDARDS.
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Chris2013's reply to Lizz14's Comment
Written on: 18/03/2013
I have contacted watchdog tv show about this might be good idea if others do the same lets see how quick they are then
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Lizz14's reply to Chris2013's Comment
Written on: 19/03/2013
How did you contact watchdog ? If you let me know i will do the same. The more people the better.
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Chris2013's reply to Lizz14's Comment
Written on: 19/03/2013
email them your story the more that do it the better it will be
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★☆☆☆☆
“Don't do it, you will be sorry”
Written on: 15/03/2013 by Mr R Clarke (1 review written)
I purchased the drill all drills,should be renamed drill wood drills. A very clever and convincing display on there TV channel convinced me to buy. As a tradesman I thought it odd that I had not come across this product before. I soon realised why. I gave them the full test, concrete floor, a lot of burning but not much else, mild steel took for ever with a huge amount of force,finnished the hole with a regular steel bit. The diamond coated screw driver bits were of low quality and the first... (read more)
★☆☆☆☆
“poor service, poor customer care”
Written on: 14/03/2013
placed an order which was delivered to the wrong address. Took a long time to finally receive my order. Spent a long time on the phone to customer services (at my expense...). no replies to 4 emails. poor customer service. (read more)
★☆☆☆☆
“unresolved problem with faulty tablet”
Written on: 14/03/2013
would never buy of this company again bought a 7inch tablet for my wife for xmas by 9th jan would not turn on contacted ideal world promised a collection on the friday after waiting in all day no collection took it to collection point on the sat of the same week rung up several times since to some far flung part of world god only knows were but they could not speak good english and were total ignorant and cost me a fortune still no nearer getting my problem sorted avoid this company like the... (read more)
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Showing 31 - 40 of 669 Reviews
★☆☆☆☆
“rubbish !!!”
Written on: 13/03/2013
i ordered a halogen oven in november , after not receiving it . i have phoned there customer services 6 time , was promised replacement , never came , i have been promised a refund , never received it !!! (read more)
★☆☆☆☆
“Ideal World review”
Written on: 13/03/2013
I will never ever order anything from this company, I have warned all my friends(and I have plenty) never to order anything from this company. (read more)
★☆☆☆☆
“Wish I'd read reviews first”
Written on: 11/03/2013
Ordered Linda Lucardi Skincare Package. Never Arrived. Rang up and informed would check and sort out. Fair enough received refund within a week. Then received an email to review the item. Added a review stating unable to review as never received order and also no explanation what happened to my order. Surprise! Ideal World rejected my review and would not print it. Wish had read these reviews before ordering. (read more)
★☆☆☆☆
“Total sham”
Written on: 01/03/2013
Never will I be ordering from these people again. Customer services is a joke. If you email them they ignore you if you phone they give you the same answer every time and they are totally unreasonable. I ordered to remote cars for xmas presents one is faulty, apparently I have to return them both even though one has been given out as a present and is now on the other side of the country. They will not repair one without having both back. They will not budge on this at all. The entire... (read more)
★★☆☆☆
“Proto-col”
Written on: 26/02/2013 by chezzausauk
So, I hesitantly purchased Proto-col package from Ideal World tv. The products arrived within 4 days. Once the products were opened, I noticed they weren't full. I waas NOT getting the full 50ml's as stated on the product. Ths is just as much Proto-cols' fault but I feel Ideal World has left the products sit for some time and they have evaporated. There is no way to review this on IW. I have endevoured to reach customer service to no avail. Never ever again will I ourchase from this channel.... (read more)
★☆☆☆☆
“Item never recd, 35 days and still waiting for refund”
Written on: 21/02/2013
I've been ordering online practically ever since it was possible to and this is the first time I've experienced such appalling behaviour from an online company. The item never arrived, they acknowledged this and said they couldn't credit my card but had to send a cheque for the refund. I told them this wasn't acceptable but in any case a cheque wasn't received. In fact 35 days later and still no refund. I've contacted my card company, and will contact the Office of Fair Trading and Trading... (read more)
★☆☆☆☆
“Appalling delivery service from the courier they use”
Written on: 19/02/2013
This is the third order placed with Ideal World in 2 months, and the third late delivery. Still awaiting Toshiba tablet ordered on 8th December as a Xmas present. I like the products Ideal World sell, but they seriously need to look at their use of Hermes as a courier company, as with all three latest deliveries, they ran late because Hermes sat on them for 5-7 days, constantly stating on online tracking "courier re=attempting delivery" when they had certainly not tried to deliver to MY... (read more)
★☆☆☆☆
“DO NOT order from this company”
Written on: 18/02/2013
Ordered 7" tablet, both sent back as faulty, no refund given had to threaten them with action ...still awaiting refund on postage... no one answered the telephone either just ansa phone...total and utter shocker..Do not buy from this company (read more)
★☆☆☆☆
“presenters should be ashamed”
Written on: 17/02/2013
placed an order still waiting took me all my time to repeat and reapeat every single letter to order never had such a difficult experience so if i was a presenter on this show i would not stand there saying how good it was till you have tried odering rest my case thank you mrs p mccormick (read more)
★☆☆☆☆
“Delivered to wrong address, no apology. Terrible company!”
Written on: 16/02/2013
Item was sent to billing address and not delivery address. Rang up, was kept on hold for ages at over 10p per min, customer service useless!!! Told them I had read through the reviews and I wish I'd seen them before I ordered! DO NOT USE THIS COMPANY!!!! Reporting them to trading standards, I have never been so annoyed in my life before! (read more)
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Sandy27's Response to debbiejemmerson's Review
Written on: 14/05/2013
Gosh, the Irony!