Ideal World Reviews - www.idealworld.tv

★☆☆☆☆
1.1 / 5
859
7% of users recommend this

Summary

Ideal World is a television shopping Channel. You can buy things by phoning up when they show something you would like on the TV. You can find it on Freeview Channel 22, Digital satellite Channel 634, and NTL Channel 855. If you have bought anything or just enjoyed or hated watching the Ideal World shopping Channel then write a review.
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Latest Reviews

★☆☆☆☆

“ Delivery service was appalling. Give the drivers...”

Written on: 22/05/2015 by Dabid (1 review written)

Van driver 95/drop 36, C round. This driver needs to take lessons in dealing with customers. I class a 45 second delivery as disgusting. Ideal! You have been let down badly by your delivery service. Last time I buy from you. D Mellor. … Read Full Review

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★☆☆☆☆

“Be Warned!! Before you purchase from them!”

Written on: 22/05/2015

I bought a steam generator iron last march which was faulty and was sent back and replaced 26/6/14. This is now pouring water out of steam holes. I contacted customer services to replace this only to be told that the warranty starts on day of original order! Therefore this iron does not have a full years warrant If you are going to return a faulty item DO NOT ACCEPT A REPLACEMENT. If you must have the item then GET A REFUND AND THEN REORDER. Disgusting service and pricey call centre… Read Full Review

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★☆☆☆☆

“Flexi pay on two items but full amount taken with no...”

Written on: 20/05/2015 by DominiqueFrost (1 review written)

Firstly I purchased a dress and Hermes left a card stating thrown over my back garden gate. Garden gate does have access to anyone plus on day in question it had been raining plus there was lots of black sacks, wood, garden rubbish and other items that was against the back gate in order for my handyman on that day to dispose of. Was on flexi pay and I requested this I have done in the past on this site and other shopping channels but for some reason whole amount taken. Secondly purchased a… Read Full Review

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★☆☆☆☆

“Absolutely Useless”

Written on: 13/05/2015 by firbob (1 review written)

I bought the vax vac and steam mop on the easy payment it was sent to the wrong address.I made arrangements to get it picked up and get a refund . its was picked up on the 14th of april after numerous phone calls they finally said it had arrived at the warehouse on the ist of may the day after I was told it arrived they proceeded to take another £33 from my account not happy… Read Full Review

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★☆☆☆☆

“Due to damaged to my debit card i had a replacment, i...”

Written on: 06/05/2015 by 13keegan (1 review written)

Due to damaged to my debit card i had a replacment, i did not know to inform them i missed a payment unknown to me (i know my fault ) however i received a DEBT COLLECTORS LETTER and a missed payment letter when i took it with customer services @10pence per min i felt the opperator held me on the line for near 1hour PLEASE do not use this company as they COULD cause you to GET A VERY BAD CREDIT RATING … Read Full Review

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★☆☆☆☆

“DISGUSTING LIARS ”

Written on: 06/05/2015 by avensis10 (1 review written)

I had difficulty with plants last year after many phone calls & buck passing eventually I received my order containing totally dead plants I contacted co many times was asked for proof I sent them photographs took over a month to get a refund I have since been contacted many times to give them a second chance eventually but sadly I relented ordered off tv told plants would reach me in 3-5 days not true so ie mailed them no reply I phoned & was told they meant 14 working days not true could I… Read Full Review

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★☆☆☆☆

“No delivery no one knows where product is ”

Written on: 05/05/2015 by Wilson379 (1 review written)

I ordered nutribullet on 25 th April was tracking it then Hermes kept saying no such number now it keeps saying out for delivery but I've still not got it I'm cancelling tomorrow the other 2 payments for this item and I will never shop again with you and I wish the people on the phone would stop telling lies… Read Full Review

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★☆☆☆☆

“Why never to use ideal world! Be warned!”

Written on: 01/05/2015 by BartATT (1 review written)

Today waited all day for a parcel to arrive byHermes, I never left my property.i found a note through my letterbox to say sorry I missed you. They never rang the doorbell! I bought a sitNcyce and a screw was missing, it cost me a fortune on the phone call but they said they would send it, but it was never received, similar, I ordered a vibrapower belt, which was faulty, so they asked me to send it all back. When the replacement arrived the extension belt was missing, again an endless call… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 30/04/2015 by Ashtyn1953 (1 review written)

ordered two memory foam mattresses. Two were sent to my Hermes but apparently sent straight back as both mattresses had one barcode and not two separate barcodes as required. Ideal world the sent another two with yet again one barcode and yet again they were sent back. Finally one mattress arrived however the invoice stated the quantity was two. Phoned Hermes who stated only one had been sent. Phoned ideal world who said another was on its way. This never turned up and after three phone calls… Read Full Review

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★☆☆☆☆

“Lost parcel - bad customer service”

Written on: 30/04/2015 by Chrissy87 (1 review written)

I ordered a Nutribullet from ideal world on the 19th of April.. I received an email on the 21st of April at 8pm saying that the delivery would be in the next 24 hours. The next day I went on to track my order which said it was delivered to a neighbour on the 21st of April at 11.42am no calling card was left and my neighbours told me they didn't have it, I then emailed hermes (the courier) Who took 3 days to get back to me to tell me I had to contact ideal world, i them emailed them who also… Read Full Review

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★☆☆☆☆

“Call Ideal World to make your complaint”

Written on: 27/04/2015 by Shyann250 (1 review written)

I recently purchased a Karcher pressure hose from Ideal World after seeing the product demonstrated on their television channel but had to cancel as the product was in fact a duplicate purchase. Despite telephoning the recommended number on the sales invoice(which connects to sales staff in India)to cancel, I discovered that IW had a cancellation policy which required me to receive the product first and then arrange for a return of the product before they could re-arrange a refund. This… Read Full Review

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★☆☆☆☆

“They MIS-SELL and do not provide in full your paid for...”

Written on: 19/04/2015 by Idealworldhater (1 review written)

I have now learnt to record their presentations to prove they are NOT providing in full exactly what you have paid for. There is the ongoing saga with an offer that was aired 10/03/15. 2x Tower pot kit and 6 Jumbo flowering clematis. Firstly I only received 5 clematis. After protracted emails regarding this, they keep saying they have dispatched another plant. That was about 1 month ago. No good way of putting this, they use delaying tactics, and basically LIE! Needless to say I have NOT… Read Full Review

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★★★★★

“custermer service”

Written on: 19/04/2015 by SariahVance (1 review written)

I don't normely write reviews.I just want to say that I am very happy with the products I have purchased of ideal world,great service,always deliver on time.even when I had to send a product back it was dealt with very quickly. Would recommend you to all my friends and family… Read Full Review

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★☆☆☆☆

“Should have read reviews first!! Worst company/service...”

Written on: 18/04/2015 by Franklinf80 (1 review written)

I have never written a review but after such a bad experience I had to let people know the bad experience I have had. I'm still in shock knowing a well established organisation has so much inconsistencies and bad customer service. If I had researched a little more and read the reviews for this company (ideal world), I would have never used this company. I ordered a Bissell carpet cleaner in 2014, after waiting over the 10 day delivery time and constant contact with the customer service centre… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 17/04/2015 by Morrisonpu169 (1 review written)

After a long wait plus several calls to unhelpful customer service my plant pot & plants eventually arrived .The plant pot was broken and it looked very cheap plastic, all of the plants were dead .This cost £26 00 for a pot I could have bought for around £2.00 at the garden centre .Cheap horrible product not at all like it was presented on the the TV channel. I will never purchase from Ideal World again. I should return this however I know how unhelpful the staff are so will put it down to "A… Read Full Review

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★☆☆☆☆

“karcher pressure washer ”

Written on: 12/04/2015 by qgHolder1956 (1 review written)

Ordered item in feb. Received but it was broken so returned. Replacement was requested now in april and still no items. Been advised to wait 10 days, then another 10 days and so on. Spoke to a manager who advised he would try and get it sorted and ring back, never rang back and still nothing. Have not received my money back either. Will neve purchase anything again from them… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 11/04/2015 by dmLaw150 (1 review written)

Sent a dangerous overheating laptop. Rang customer service,.first rep swore and hung up on me after telling me to ring Dell. Rang again after speaking to trading standards and they agreed to send it back. This cost me £23!! This is the worst company in the universe for customer service and second rate products. Please see all the other very unhappy customers and judge for yourself.YOU HAVE BEEN WARNED!!!! … Read Full Review

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★★☆☆☆

“drill bit offer”

Written on: 08/04/2015 by david6789 (1 review written)

I think it is a load of junk I have done similar tests on other drills and had similar results. I am stuck with the package as to return it on postage charges alone it will cost me £10.00 so that is down the drain As to the 10 year guarantee the postage charges are more than enough to cover the cost of any of the drills that are guaranteed. In my opinion just another rip off… Read Full Review

Stiggy251's Response to david6789's Review

Written on: 11/05/2015

I quite agree with you worst set of drill I have bought I have burnt out 3 of the so called indestructible drill bits poor quality rubbish

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★☆☆☆☆

“very disappointed”

Written on: 04/04/2015 by Shelbys242 (1 review written)

ordered spin bike three weeks ago and it still hasn't been delivered. find it hard to believe they can't track your order with courier and get back to you. the service is very impersonal dealing with call centre in india. i shop on the internet alot and i have never encountered such poor service. i will never use ideal world again and will never recommend it to anyone. extremely disappointed… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 30/03/2015 by 169Melton (1 review written)

Ordered an exercise bike body sculpture. In one trainer which arrived on time but had a fault so contacted Ideal World for uplift. Arranged to take a day off work (no pay) and uplift was from 8 am to 8 pm. Courier never turned up so phoned ideal world to arrange another uplift but said I would not want a weekday as I couldn't take another day off. Arranged for a Saturday, stayed in the whole day and nobody turned up again. Phoned again and had a pointless conversation with a call centre… Read Full Review

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