Dunelm Mill Reviews

★★★☆☆
2.8 / 5
496
47% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Dunelm Mill

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Latest Reviews

★☆☆☆☆

“Bad quality & even worse customer service”

Written on: 21/09/2017 by ClareBear124 (1 review written)

I ordered a chest of drawers and paid express delivery to get it within 5 days, it came 2 weeks later and was damaged. I had to continuously phone the company, yes they refunded delivery, but there was no apology and the customer service is appalling. Lied to me about delivery and claimed I wasn't home to receive it, when I was and it had never left the warehouse (I phone the courier company directly). Overpriced, poor quality furniture. Buyer beware !!!… Read Full Review

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★☆☆☆☆

“Blackout curtain lining”

Written on: 16/09/2017

Very disappointed that the 2 Dunelm shops I have recently visited (sat 9th+thurs14th September) had not enough stock to sell me 4.5 metres of blackout lining for my curtains. Would have thought a shop which specializes in this requirement would have ordered sufficient as to not run out… Read Full Review

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★☆☆☆☆

“Order delivery”

Written on: 05/09/2017

Absolutely disgusted with the service. Ordered furniture at beginning August (£795 paid). Delivery due 29th Aug. After lots of aggravation still not received it and was told today that they would have to raise a new order, with delivery due 11th Sept., the reason being that courier only received part of the order, and after holding it for so long sent it back to Dunelm. Still haven't received an official invoice, after twice being told they had our e mail address wrong. We have been on the… Read Full Review

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★☆☆☆☆

“Their online service stinks, & local shop does not...”

Written on: 04/09/2017 by NanyH (2 reviews written)

Their online service stinks...Two phone calls both waiting 15 and 16 mins to get through!.After not hearing about a wardrobe delivery for nearly 2 weeks...3-5 days it said...I contacted them and they said they would tell their It dept to look at the problem. A week later I had heard nothing else so contacted them again...Oh didn't we tell you we are going to refund as it is not fed through....actually they said 'fed through' about 10 times! They said it was their problem not anything to do with… Read Full Review

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★☆☆☆☆

“shambolic company”

Written on: 24/08/2017 by veryangrey (1 review written)

Ordered verticle blinds, picked them up mid July. Had them fitted, but it was obvious that something was wrong with track, as the wand/rod was difficult to turn. After 2 days of trying to get through on phone, gave up and drove a 30 mile round journey to store. there I spoke to the "expert in curtain dept" who phoned manufacturer, must be a faulty track and will send out another. We also arranged a fitter to come and change the faulty one we had and adae was fixed for him to visit. a week later… Read Full Review

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★☆☆☆☆

“Shambolic ”

Written on: 16/08/2017 by Foxs313 (3 reviews written)

Purchased some wardrobes on line recently which were advertised as 1-2 days delivery and the couriers would contact me to arrange delivery. After waiting 2 days of no contact I rang Dunelm customer service and after waiting over 30 minutes for some one to answer my call was told they would contact the supplier to find out what had happened. After 6 hours of waiting and another wait on the phone was then told that the courier /supplier had not got my order due to a problem on the system and… Read Full Review

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★☆☆☆☆

“Never going back to shop”

Written on: 03/08/2017 by gcHastings76 (1 review written)

Tried to buy 4 garden chairs set. Was told first they don't do them. Only to find them on their website. But them in my basket. Went to pay!but would not let me. So rang head office a D emailed them. To be told sold out and and should of not let me put in basket. And would be taken off site. That was 23rd July 2017. Now today 1st August back on site for sale. Not happy. Not going to shop there again. Bad customer service… Read Full Review

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★☆☆☆☆

“Atrocious customer service ”

Written on: 23/07/2017 by LizPafkes (1 review written)

Went to buy garden furniture only had 2 of 3 boxes in store I suggest returning for missing box but no not able then was sent on 3 hour round trip to collect from another store and they didn't have it there!! Called 1st store obviously annoyed suggesting they should let me take the 2 boxes and source the table for my inconvenience but not allowed!! Can't make decisions to do that so I stupidly ordered online waited 8 days for delivery but there had been a system error and they couldn't tell me… Read Full Review

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★☆☆☆☆

“I WILL NOT BE GOING BACK TO DUNELM”

Written on: 23/07/2017 by Duckworthhd274 (1 review written)

I said I would not shop at Dunelm again 5 years ago when the curtains tie backs and cushions I bought were rubbish and customer services did not want to help. 5 years on I went back for the first time and had nothing but trouble ended up leaving my stuff in my trolley and walking out phoned the customer service line and was told they would look into it and phone me back but didn't. Oh well you live and learn this time I will stick to my word and will not be going back… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 22/07/2017 by fdHickey427 (1 review written)

Just visited my local store in Fareham. On entering the shop, the queues at the tills were well in excess of about 40 people waiting. Guess what only 3 tills open. We went in to look at some chairs. On finding one we liked, we were unable to find out the name of it or how much it was, as there was no label or anything to identify it. I then spent 15 minutes locating a member of staff and having done so, I was told that it was not his department and he would get his mate who dealt with… Read Full Review

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★☆☆☆☆

“keep clear”

Written on: 14/07/2017 by cookma (3 reviews written)

One of the worst companies I have ever dealt with, ordered a vertical blind, over a 5 week period it was lost, not delivered, out of stock, bent and the final straw was the delivery driver said "there are bits missing, do you still want it ? ", we said no, so he took it away, then Dunelm said he had too deliver it, so we got the delivery only to have to wait in another day to send it back. Stay clear. Its on here as they wont let you review the company on there facebook page … Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 12/07/2017 by ZariaCassidy63 (1 review written)

A couple of weeks ago I went into the Barnsley store to collect some reserved items. When I got there i gave my number to find out my items were no longer available. Before I could even say a word to the women behind the till she reassured me and said she would try her best to sort it. There was no luck so she called for the manager who then called for another member of staff to assist me. I was in the store for an hour and they did there very best, luckily after them searching and reassuring… Read Full Review

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★☆☆☆☆

“Disgusting Service!”

Written on: 11/07/2017 by Aalisha (1 review written)

The service of this company is absolutely disgusting and I would not recommend anyone to use this company. I have ordered 2 furniture items which firstly got lost, secondly they arrived damaged and cracked and thirdly I am still waiting for a replacement nearly 4 weeks after ordering. I have been promised delivery 3 times which have all failed! The communication from the company is appalling and each time I have called the company I have had to wait over 30 minutes. I will be requesting… Read Full Review

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★☆☆☆☆

“Quick to take your money that's about all”

Written on: 07/07/2017 by Charlottedymond (1 review written)

Ordered a sofa on Sunday delivery was supposed to be 3-5 days, it's now Friday have received emails and messages all week telling me delivery would be today, got a message last night saying delivery would be today between 9.45 and 11. Cleared old sofa to make room for new one last night. Get a phone call this morning "you are due a delivery if a sofa today I'm sorry to say that you won't be getting the delivery today, your sofa has come in damaged and we can't send a damaged item" I asked when… Read Full Review

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★★★☆☆

“Mirror”

Written on: 13/06/2017 by Stiles68 (1 review written)

Bought a free standing mirror price tagged at £85 but was reduced to £60, when got home noticed the £85 label was stuck over another so pulled this off to see original price tag of £79.99, very naughty Dunelm… Read Full Review

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★★★☆☆

“Good products , dreadful staff attitude”

Written on: 06/06/2017

I have tried to reserve and collect curtains twice, one I'd paid for the other just reserved, neither experience was satisfactory, the first time despite the product apparently being available in the store, aid for and my reserving it I had a phone call to say it wasn't available. The second time the site said to wait to receive a text or email before going to the store, I received neither and had to phone the national helpline to find out what the problem was; I was advised it was a computer… Read Full Review

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★★★★★

“Made to measure service”

Written on: 03/06/2017 by Hazrl (1 review written)

I have just used the made to measure and fit service at Duneln in lincoln. From start to finish the service was excellent pity I cannot name people because the lady who took the order to the gent who fitted them I couldn't have asked for a better service. Speedy service and great in touch communication all the way. Everything done to suit me not them. Quality first class they were not cheap but worth every penny get what you pay for Many thanks… Read Full Review

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★☆☆☆☆

“4 hour time slot”

Written on: 30/05/2017 by GloriaHurst130 (1 review written)

So, my delivery day has arrived.Had a text this morning to remind me of delivery, unfortunately, it is now 13:15 hrs and still no text with a four hour time slot, how hard is it to communicate with a customer? So the time that has dragged by this am could have been put to better use. Not a happy person!… Read Full Review

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★★☆☆☆

“What a load of rubbish”

Written on: 19/05/2017

A poor quality of service. The only way to get anywhere sadly seems to be to complain and demand to speak to a manager. I won't be going back anytime soon… Read Full Review

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★☆☆☆☆

“DO NOT BUY SOFA OR CHAIR FROM DUNELM”

Written on: 07/05/2017 by Nylahm266 (1 review written)

TERRIBLE EXPERIENCE DO NOT BUY ! Bought sofa and chair arrived damage ! Contacted Dunelm the same day in March and I am still contacting them continually. Sent numerous emails over 10 and spoke to advisers over many hours ! I am totally frustrated and upset . I spent good money on the products and have tried to be very reasonable but it has been a wast of time they do not care once they have your money ! They have not signed up to the furniture ombudsman now I know it's so you have no one to… Read Full Review

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