Dunelm Mill Reviews

★★★☆☆
2.9 / 5
463
49% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Dunelm Mill

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Latest Reviews

★☆☆☆☆

“Awful service”

Written on: 27/11/2016 by Alden116 (1 review written)

I was shopping in the store at Trafford tried to fine someone on the bedding department there were no staff to be seen I then eventually found what I was looking for then went to pay and was stood in a queue for ten minutes then there was a girl who worked there stood there crying and then she walked off there was another member of staff who was messing around with a walkie talkie and someone else just stood there with there arms folded in the meantime I was still waiting to be served and when… Read Full Review

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★☆☆☆☆

“Click & Collect = useless”

Written on: 06/11/2016 by Jordans259 (1 review written)

Ordered click & collect mattress topper to Trafford Store which was supposedly supposed to be ready within 3 hours- approx time should have been 3pm Sat 5th- received confirmation email straight away 12pm saying don't come to store till you receive 2nd email ot text stating product was ready (apparently thus was in stock in first place). Got to 4pm Sat & still no email & so I called store to check what was happening so I didn't waste my time driving over there unnecessarily. No answer. Gave up… Read Full Review

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★☆☆☆☆

“Tried calling 3 different branches”

Written on: 03/11/2016 by SuzieDo (1 review written)

I tried callin 3 different branches of Dunelm, Bedford, Wellingborough and Kettering. Was on the line for 5 - 10 minutes to each one. Kept getting a message all our staff are busy dealing with other customers at the moment, please call back......which I did for all 3 and went through the same process apart from the Bedford store. The lady that answered said she would put me through to someone on the correct department. After listening to horrible music for 8 minutes I hung up. Will never, ever… Read Full Review

Suziedo's Response to SuzieDo's Review

Written on: 03/11/2016

Visited Dunelm in Wellinborough. Asked a member of staff for what I was after, was told they will be in the till area. Walked out with out even looking, the till area had a lot of areas to look. Could she not have taken me to where they were. I have since locates from a different store, who I will be doing all future purchases.

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★★★★★

“Happy with all my purchases - so far”

Written on: 12/10/2016 by Lindseyng1981 (1 review written)

Having read the reviews I cannot believe the awful customer service, quality, delivery etc. We shop at the Dartford store and so far have no complaints. The staff are extremely helpful and courteous. Mostly shop in person but have found no problems with online items or shop and reserve. Yep my favourite store but having read reviews bit concerned about future customer services. … Read Full Review

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★☆☆☆☆

“faulty bedding”

Written on: 07/10/2016 by Elsam480 (1 review written)

If you are visiting the U.K do not buy anything from Dunhelm. I recently travelled to the U.K and bought a number of co-ordinated items from a store. On my return home I discovered that one of the items had 2 holes in it, on contacting the customer service I was informed that i would have to travel back to the U.K to return the sub standard item as there is no other alternative they offer customers. I now have co-ordinated items which are useless to me. There is nowhere on the returns policy… Read Full Review

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★★★★★

“Henley cream furniture”

Written on: 16/09/2016 by Douglasy323 (1 review written)

This is the first time I have brought on line from dunelm for furniture, they are FANTASTIC you are kept informed regarding delivery of your order right up to delivery on your door step, staff so very helpful when speaking personally, which seems very rare these days. I did make a mistake with items ordered MY FAULT no quibble at all they refunded my money, may I also add my furniture is beautiful very solid and well made in fact a replica of picture on site offered. I ordered from the web… Read Full Review

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★☆☆☆☆

“Absolutely shocking ”

Written on: 01/09/2016

Would not recommend going to dunelm Nuneaton, the store as a whole is in such a mess. Staff are no where to be seen if and when I seen staff or management during my shop they were standing round and talking. I didn't know that in there job role was to stand around and chat especially not the managers. Would defiantly advise everyone to stay away from this company worst ever shop… Read Full Review

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★☆☆☆☆

“Deliveries not very good”

Written on: 19/08/2016 by Elsieandy (1 review written)

I ordered 2bedside cabinets got a delivery date for 10 / 8 didn't arrive, phoned customer services and were spoke to as if I was stupid, the 10th does not mean the 10th it means the17th, but they asked me to do a review on something I had not yet got. Well they didn't like my review and their moderated didn't put it up, me being stupid I thought you had to be honest in a review and not make up one that suits Dunelm, why did they not just do the reviews themselves. I will not be back in Dunelm… Read Full Review

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★★★★★

“Spitalfields lamp tables”

Written on: 12/08/2016 by Jaycee25 (1 review written)

I saw this product online, this set of three lamp tables were exactly what I was looking for. The price was good and they really are quite unique looking, not too heavy. They give my living room a lovely touch of chique, I love them… Read Full Review

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★☆☆☆☆

“waste of time !!!”

Written on: 17/07/2016 by 320Lloyd (1 review written)

(Sorry)Same as last lady review,I ordered 2 bedside cabinets from Bolton store at 10 o'clock in the morning, but I had already been to Blackburn for these cabinets the day before to be told only 1 in stock, so I was really pleased when 2 went into my basket from Bolton store and payment was shown, but cash on collection,although not ready to pick up for 3 hours.took almost 1 hour to get there, a bit of lunch, passed an hour on in Bolton, just on our way to store when I got a call on my phone… Read Full Review

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★☆☆☆☆

“Reserved items..... Lost!”

Written on: 03/07/2016 by Paytenc12 (1 review written)

This morning I reserved 6 storage boxes online which I understood to be available for collection after 3 hours. Not realising I had to wait for an email to confirm that they were ready for collection I set off on a 50 mile round trip to the Lowestoft store, only to be told that they 'couldn't find them'. Not good enough Dunelm. I will not be returning to this store… Read Full Review

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★☆☆☆☆

“Do not bother with the made to measure service!”

Written on: 27/05/2016 by MKCouple87 (1 review written)

We bought our first home and required curtains and blinds for the entire house. We decided to go for Dunelm at Home's made to measure service as it seemed simple and convenient. The entire process from getting them to come and measure to having the curtains made and delivered was a JOKE. On the day of putting the deposit down, they took the wrong amount of money from our card. Nobody in the Milton Keynes store ever picked up the phone so we could put it right. Once we called 15 times in one… Read Full Review

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★☆☆☆☆

“Onesies ”

Written on: 17/05/2016 by Armstrongvl163 (1 review written)

Bought 8 onesies, 4 at full price, 4 half price, all exactly the same. Each and every one has got holes in them and all 8 zips have broken between a 1 and 6 week period. Given up taking them back now .... I have a life! Shocking… Read Full Review

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★☆☆☆☆

“Curtain poles and horrific service”

Written on: 04/05/2016 by SallyHamilton (1 review written)

I went to the Plymouth store to buy 3 curtain poles and pairs of curtains. The person on the curtain department was not at all helpful. One of the poles I bought I found had no hangings in it as they had been taken out. I then had to go all the way to the Torquay store to get one which I did. The person on the curtain department was not at all helpful and the customer service definitely was not. Whilst waiting I was speaking to another customer who said 'why can they not at least say hello?'… Read Full Review

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★★★★★

“just looking but found so much”

Written on: 04/05/2016 by Tierney459 (1 review written)

popped in to have a look as we are moving.store was busy but well laid out and well stocked. staff friendly and helpful but not intrusive.furniture guys helpful explaining range and options. introduced to other staff member who helped with bedding. bought lot of what we need for new place and got so many ideas. good staff, clean tidy store, helpful but not pushy. shop was very busy and had to park out the back but got help with purchases… Read Full Review

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★☆☆☆☆

“Staff Need Customer Service Training at Dunstable Store”

Written on: 29/04/2016 by BradleyRankin239 (1 review written)

Went to purchase 4 Kitchen Stools totalling £159. First of all got my name wrong and when asking for payment my First Direct came up with a survey of asking for my date of birth and sort code. Never in my years of using my Visa Card have I been asked for this information. Rang to complain to your Customer Services Dept and they are just as bad, so you need to address your training in a big way, and by the way I am not off to Debenhams. … Read Full Review

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★☆☆☆☆

“Rude Unhelpful Staff”

Written on: 10/04/2016 by Forentav (1 review written)

Went into the Romford store today to look at the bedding and rugs. Quite liked a couple of rugs but had no prices on them so asked an assistant who off handedly informed me she had no idea and I should talk to the rug man wherever he might be. The rug man was tied up with another customer for a good 15 minuted so I asked another chap and he was able to tell me the price of one rug but not the other. I left it in the end as there appeared to be nobody about that had any knowledge of the products… Read Full Review

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★★★★★

“REALLY EXCELLENT SERVICE”

Written on: 10/04/2016

I had a problem returning an Isobelle duvet cover and four pillowcases which when I collected them were not the same colour as they appeared on the website. When I wrote to Head Office regarding my local store not accepting them back because the packaging had been opened, my complaint was treated courteously, professionally and above all speedily. The service I received was excellent and I could not be more pleased with it… Read Full Review

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★☆☆☆☆

“Why did I bother...”

Written on: 15/03/2016 by KarinaO'Hara336 (1 review written)

Ordered from Dunelm, a week later and it hasn't even left the depot. Hard work trying to cancel the order - do Dunelm know how to do internet shopping? It was my first and last purchase from these clowns… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 12/03/2016 by Beckst223 (1 review written)

Where do I start?? I ordered 2 bedside tables and chest of drawers just after Christmas as they had money off. I received a call confirming delivery of my goods, a day before delivery I got a call saying the bedside table would not be on the delivery due to some error however I would receive a call in a couple of days to re arrange delivery, this I agreed with. To my surprise I never received the call so after making contact I was informed that in actual fact the bedside tables were… Read Full Review

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