Dunelm Mill Reviews

★★★☆☆
3.0 / 5
412
53% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Dunelm Mill

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Latest Reviews

★☆☆☆☆

“Treated DISGUSTINGLY by SWANSEA DUNELM STORE MANAGER”

Written on: 01/07/2015 by McGregorbp61 (1 review written)

I have been going to Dunelm since November 2014. Since then, I have spent hundreds of pounds in the store and have kept the receipts for proof, but I will never return to Dunelm ever again and will be spreading the word on how I was treated disgustingly and discriminated against by the new Swansea Dunelm store manager. On the 28th of June 2015 I walked into the store at around 11AM to look for a new bedding set. I was looking around the store when the manager shouted "excuse me, can I help… Read Full Review

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★☆☆☆☆

“Treated DISGUSTINGLY by SWANSEA DUNELM STORE MANAGER”

Written on: 01/07/2015 by McGregorbp61 (1 review written)

I have been going to Dunelm since November 2014. Since then, I have spent hundreds of pounds in the store and have kept the receipts for proof, but I will never return to Dunelm ever again and will be spreading the word on how I was treated disgustingly and discriminated against by the new Swansea Dunelm store manager. On the 28th of June 2015 I walked into the store at around 11AM to look for a new bedding set. I was looking around the store when the manager shouted "excuse me, can I help… Read Full Review

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★☆☆☆☆

“Blackout Curtains”

Written on: 17/06/2015 by Matt16 (1 review written)

Bought a pair a few months ago and I cannot eliminate the smell they emanate! Had the windows open for weeks now but to me avail. Has anyone else had this problem? Does anyone have any ideas as to how I can eliminate the smell? (Fabreeze doesn't even work!)… Read Full Review

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★☆☆☆☆

“Really let down!!”

Written on: 17/06/2015 by Shellz68 (1 review written)

I placed my order on line and it was all confirmed to be in stock ..... So I waited and waited.... Only to find my bank fully refunded and NOT ONE email of explanation or apologies received. Nowadays, that is just disgusting service!!!… Read Full Review

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★★★★★

“Friendly, efficient staff”

Written on: 29/05/2015

Visited the Southport store on 28/5/15. Asked questions of and assisted by several members of staff including manager, shop floor assistants, cafe and checkout. All were very friendly and efficient. A lovely store, the perfect shopping experience. Got some bargains too! A credit to Dunelm, well done all… Read Full Review

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★☆☆☆☆

“shocking customer service Sheffield branch”

Written on: 12/05/2015 by Jorden67 (1 review written)

First time I have shopped at Sheffield branch, never again! I was purchasing 2 large items, over £200 and wanted to check them before leaving the store, as in the past i have been sold faulty items. The staff were rude, intimidating and I was made to feel as though I was in the wrong for checking!!!! I had reserved them online and got 10% off, email as proof. The manager said that she had not been informed by head office that there was an online deal and was very abrupt. HELLO !!! I have… Read Full Review

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★☆☆☆☆

“Dunelm mill vertical blinds”

Written on: 18/04/2015 by Jaslyne105 (1 review written)

Dunelm measured for the blinds and didnt fully explain how they interpret the safety guidelines for the pull cords. I couldn't reach the cords to operate the blinds unless I stood on tiptoes and at full stretch to reach across my kitchen work surface and deep window sill. I fully appreciate the need for safety for young children but Dunelm staff do not interpret the guidelines correctly. Guidelines say the cords have to be a distance of 1.5m from the ground. However, Dunelm say that has to be… Read Full Review

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★☆☆☆☆

“Zero Customer Service”

Written on: 07/04/2015 by Anahi198 (1 review written)

I have now walked out of Dunelm Mill the times as they they have no idea on customer service. The shops are like a jumble sale but i wanted a few things for a rented house that I will probably have to dump or leave behind when i move out so alesser quality item will do hence Dunelm read rather than john lewis. I wanted table cloth from their roll. Selected it brought it too the cutting area. No one there. No bell to ring. Women nearby say someone will come. She dies not. I leave. Returned with… Read Full Review

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★☆☆☆☆

“Don't order furniture”

Written on: 07/04/2015 by Andy1806 (1 review written)

We have bought a lot from Dunelm shops and always been pleased. So when we saw a sofa and chairs we liked in store we decided to buy them. However this isn't done in store and we had to order on line. The suite is made for Dunelm and delivered by courier. After a few weeks we were given a delivery date just before Easter. As we were expecting visitors the timing was perfect. The delivery van duly arrived only for us to discover that the sofa was soaking wet and completely ruined and one chair… Read Full Review

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★★☆☆☆

“tolouse drawers”

Written on: 03/03/2015 by SandraChurchill (1 review written)

bought chandelier broken bedspread supposed to be a double NOT.Bedroom drawers. All broken.A replacement a month after it had been ordered.Scored. Sent back. This is rediculous… Read Full Review

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★★★★★

“Made to Measure Curtains”

Written on: 10/02/2015 by cathymycanning (1 review written)

We bought two pairs of made to measure curtains from Dunelm, Newport. They were made in about 3 weeks and they are perfect. Made beautifully and fitted exactly. So pleased with them specially as they were bought in the 20% off period, which made them very reasonably priced. I would definitely recommend to friends… Read Full Review

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★☆☆☆☆

“Lack of communication with Sunhelm”

Written on: 30/01/2015 by Beckettq144 (1 review written)

Hi I am still waiting for refund from the end of Dec 2014. I have sent numerous emails to no avail. Incredible to have such POOR CUSTOMER SERVICE. Dunelm owe me £69.99 for my item. Can someone contact me. I am on your system!… Read Full Review

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★★☆☆☆

“Farcical Delivery Issues”

Written on: 24/01/2015 by andyblokeuk (1 review written)

Reading between the lines, furniture comes direct from supplier... So Dunelm have to coordinate. Supplier, themselves, courier and customer... If one of these proves to be bit rubbish, then there will obviously be problems. The Couriers 'Panther group' were very poor... Dunelm, have you checked the trust pilot reviews of those guys, stop persisiting in using them. Errors caused me to constantly call Panther and Dunelm, navigating the same dreary menus each time, listening to the same hold… Read Full Review

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★☆☆☆☆

“be wary of gift cards”

Written on: 16/01/2015 by 1959Buckley (1 review written)

Disappointed to learn that unlike other retailers you cannot use gift cards online or to order goods in store. This is not clear when gift card is purchased. Be wary!… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 10/01/2015

Today I spent over £200 at Dunelm Mill, Parc Plaza, Bridgend, only 2nd time I've visited Dunelm. The checkout woman at the click and collect section had problems with one product and the bar code, resulting in charging me twice for 1 item. I checked my receipt before I left the counter, waited to speak to her about my overcharge only to be told that she would have to check the security cameras to ensure I hadn't picked put 2 items! I replied check my trolley I haven't even left the store… Read Full Review

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★☆☆☆☆

“Click and Collect.... Or was that forget?”

Written on: 09/01/2015 by CharlieD991 (1 review written)

I have used this type of service with other retailers and overall it works ok. That was until I tried Dunelm Mill. So I reserved my items online and was able to select from a number of stores to collect from, I chose the Enfield store at Dearsley Road (the closest store to where I live). Following this I received an email stating my goods would be available to collect in store 3hrs later that day, excellent -a nice on-line experience, easy to use web site. At this point, having used this… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 02/01/2015 by northlight (1 review written)

Very poor customer service. Some of the staff are racist, for instance, one of them told me customers are ruder these days because of the social make up of the country. The people who serve lack an training and are led by an extremely incapable person in charge… Read Full Review

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★★★★★

“MADE TO MEASURE CURTAINS”

Written on: 15/12/2014 by nannyplum10 (1 review written)

i used the home measuring and fitting service for curtains for a non standard size window. the service was excellent, a lady came and measured, bought with her several sample books, great choices. i did have to wait 5 weeks for fitting. the fitter arrived 5 minutes early, did an excellent job of hanging curtains, he checked the rail first,then did a very professional job, he took his time(50 minutes to fit one large bay window), he made sure curtains were hung and pleated properly. once again… Read Full Review

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★★★★★

“Dunelm Mill Rustington.Outstanding member of staff”

Written on: 10/12/2014 by 446Hahn (1 review written)

We recently visited your store in Rustington for the first time, mainly looking for cushions for our lounge,and possibly some curtains. A very cheerful assistant helped us to select some lovely cushions and curtains.She then suggested that maybe we would like to look at some bedding for our newly decorated bedroom and she gave us some very good ideas. We ended up refurbishing our lounge and our bedroom,we are delighted with the results.A big thankyou to your very efficient sales lady, she is… Read Full Review

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★☆☆☆☆

“Reserved Stock no longer availaible”

Written on: 05/12/2014 by 235Weaver (1 review written)

Reserved some blinds as wanted to be sure I could have them by a certain date (they were available for delivery but delivery time in the past has been slow). Reserved as in stock at Chester, went to collect - told no stock. Then tried to order online with express delivery - told would be a week. Chester took no steps to resolve or get blinds for me. Just a rubbish firm to deal with… Read Full Review

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