Dunelm Mill Reviews

★★★☆☆
3.0 / 5
421
52% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Dunelm Mill

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Latest Reviews

★★☆☆☆

“They dont like the truth”

Written on: 28/08/2015 by greglee (8 reviews written)

I took delivery of my order from Dunelm last week done a truthful review but seems the truth hurts so they choose not to let customers see it ,so why hide the truth the review system is there to point customers in the right direction no matter how good or bad a review is .So i thought at least here they do the right think and people will make there own call… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 22/08/2015 by Tigsy (1 review written)

Having just visited Dunelm Oldbury branch I was disgusted when I went ton the curtain department to get some 3in tape, having seen the please wait here sign for someone to serve me, I waited and waited when eventually someone came and was told there was only 2 on the curtain dept as everyone else was on holiday, I asked for my tape and was told there was none in stock. Not very good for a busy Saturday… Read Full Review

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★☆☆☆☆

“review moderated”

Written on: 14/08/2015 by ianbrough60 (1 review written)

My very factual review of a product and service was not published by dunelm. I therefore have no faith in Dunelm's review process, service and products. They appear to publish only the good reviews… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 10/08/2015 by SteveAAA (1 review written)

Made an appointment by phone for a rep from the Romford branch to visit to measure up for new blinds. On the day no-one turned up. Phoned the branch and was sent around the houses, with two seperate individuals promising a call back which never came. Eventually discovered that the rep knew nothing about it and that the appointment details had not been entered onto their 'system'. Wasted the whole morning and in the process of making a complaint… Read Full Review

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★★★☆☆

“Postage spoils experience”

Written on: 06/08/2015 by Bozzz55 (1 review written)

Having found a Brabantia 10ltr waste bin at what appeared to be a good price I was unable to actually purchase one from either our local or other reasonably close branches as none had stock! I then proceeded to order "buy and collect. Not available "buy and collect". Only available online, price plus £3.95 postage! Why, given many online companies offer free click and collect from Argos, can't Dunelm simply do the same to their local branches?… Read Full Review

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★★★★★

“Great service”

Written on: 04/08/2015 by Griffiths11 (1 review written)

Went to Dunlem, Fareham, on the Southhampton Road Tuesday 4th August. Was dreading the task ahead because I needed to select and order curtains for my new home. What a pleasant and relaxing experience. Was served by an adviser who was calm totally unflappable and guided me through the whole process. Nothing was too much trouble and her whole approach was " Don't worry we'll find what you want even if the computer is not being very cooperative. Thanks just a pity you weren't on commission for… Read Full Review

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★☆☆☆☆

“Avoid "Reserve & Collect" Option!!”

Written on: 21/07/2015

I ordered a bedding set for collection at Grimsby store. Was informed items were in stock and I would receive e mail in 3 hours to say order was ready to collect. After 4 hours, I rang the store and was told nothing was in my name but she would go and pick it off shelf. After a long search, I was told it was not even in stock! Went on web site again, bedding set was in stock at Chesterfield, reserved it again and awaited e mail. Three hours later, store rang and said they had no stock...when I… Read Full Review

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★☆☆☆☆

“Rubbish click and collect service”

Written on: 18/07/2015 by 430Compton (1 review written)

I used the click and collect service for the first time recently and won't be using it again. I received an email notification to say my order was available for collection on Wednesday and came to collect it on Saturday, the earliest convenient time. At the store I was told orders are only held for three days after they arrive. This was not stated in my email and does not give customers much flexibility. The worker kindly offered to go around the store and pick up the items for me and returned… Read Full Review

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★★★★★

“Great service”

Written on: 11/07/2015 by Thomsontn309 (1 review written)

Ordered a sofa and armchair - both well made and comfortable. A minor issue over the delivery time was quickly sorted by the excellent customer service department. Would not hesitate in ordering again from this company… Read Full Review

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★☆☆☆☆

“Atrocious online service.”

Written on: 09/07/2015

Having visited the Dunelm Shoreham store to test I mattress I have now been desperately trying for a week to purchase the thing online. Dunelm online shopping is in complete meltdown, they claim this is due to updating, but now they have started lying by telling me its all working fine when it clearly isn't. And it's the same for the poor staff instore who can't order anything for you to click and collect either. Dunelm is clearly hellbent on going the same way as Woolworths. I feel sorry for… Read Full Review

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★☆☆☆☆

“Treated DISGUSTINGLY by SWANSEA DUNELM STORE MANAGER”

Written on: 01/07/2015 by McGregorbp61 (1 review written)

I have been going to Dunelm since November 2014. Since then, I have spent hundreds of pounds in the store and have kept the receipts for proof, but I will never return to Dunelm ever again and will be spreading the word on how I was treated disgustingly and discriminated against by the new Swansea Dunelm store manager. On the 28th of June 2015 I walked into the store at around 11AM to look for a new bedding set. I was looking around the store when the manager shouted "excuse me, can I help… Read Full Review

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★☆☆☆☆

“Blackout Curtains”

Written on: 17/06/2015 by Matt16 (1 review written)

Bought a pair a few months ago and I cannot eliminate the smell they emanate! Had the windows open for weeks now but to me avail. Has anyone else had this problem? Does anyone have any ideas as to how I can eliminate the smell? (Fabreeze doesn't even work!)… Read Full Review

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★☆☆☆☆

“Really let down!!”

Written on: 17/06/2015 by Shellz68 (1 review written)

I placed my order on line and it was all confirmed to be in stock ..... So I waited and waited.... Only to find my bank fully refunded and NOT ONE email of explanation or apologies received. Nowadays, that is just disgusting service!!!… Read Full Review

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★★★★★

“Friendly, efficient staff”

Written on: 29/05/2015

Visited the Southport store on 28/5/15. Asked questions of and assisted by several members of staff including manager, shop floor assistants, cafe and checkout. All were very friendly and efficient. A lovely store, the perfect shopping experience. Got some bargains too! A credit to Dunelm, well done all… Read Full Review

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★☆☆☆☆

“shocking customer service Sheffield branch”

Written on: 12/05/2015 by Jorden67 (1 review written)

First time I have shopped at Sheffield branch, never again! I was purchasing 2 large items, over £200 and wanted to check them before leaving the store, as in the past i have been sold faulty items. The staff were rude, intimidating and I was made to feel as though I was in the wrong for checking!!!! I had reserved them online and got 10% off, email as proof. The manager said that she had not been informed by head office that there was an online deal and was very abrupt. HELLO !!! I have… Read Full Review

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★☆☆☆☆

“Dunelm mill vertical blinds”

Written on: 18/04/2015 by Jaslyne105 (1 review written)

Dunelm measured for the blinds and didnt fully explain how they interpret the safety guidelines for the pull cords. I couldn't reach the cords to operate the blinds unless I stood on tiptoes and at full stretch to reach across my kitchen work surface and deep window sill. I fully appreciate the need for safety for young children but Dunelm staff do not interpret the guidelines correctly. Guidelines say the cords have to be a distance of 1.5m from the ground. However, Dunelm say that has to be… Read Full Review

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★☆☆☆☆

“Zero Customer Service”

Written on: 07/04/2015 by Anahi198 (1 review written)

I have now walked out of Dunelm Mill the times as they they have no idea on customer service. The shops are like a jumble sale but i wanted a few things for a rented house that I will probably have to dump or leave behind when i move out so alesser quality item will do hence Dunelm read rather than john lewis. I wanted table cloth from their roll. Selected it brought it too the cutting area. No one there. No bell to ring. Women nearby say someone will come. She dies not. I leave. Returned with… Read Full Review

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★☆☆☆☆

“Don't order furniture”

Written on: 07/04/2015 by Andy1806 (1 review written)

We have bought a lot from Dunelm shops and always been pleased. So when we saw a sofa and chairs we liked in store we decided to buy them. However this isn't done in store and we had to order on line. The suite is made for Dunelm and delivered by courier. After a few weeks we were given a delivery date just before Easter. As we were expecting visitors the timing was perfect. The delivery van duly arrived only for us to discover that the sofa was soaking wet and completely ruined and one chair… Read Full Review

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★★☆☆☆

“tolouse drawers”

Written on: 03/03/2015 by SandraChurchill (1 review written)

bought chandelier broken bedspread supposed to be a double NOT.Bedroom drawers. All broken.A replacement a month after it had been ordered.Scored. Sent back. This is rediculous… Read Full Review

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★★★★★

“Made to Measure Curtains”

Written on: 10/02/2015 by cathymycanning (1 review written)

We bought two pairs of made to measure curtains from Dunelm, Newport. They were made in about 3 weeks and they are perfect. Made beautifully and fitted exactly. So pleased with them specially as they were bought in the 20% off period, which made them very reasonably priced. I would definitely recommend to friends… Read Full Review

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