Dunelm Mill Reviews

★★★☆☆
3.1 / 5
55% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Dunelm Mill

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Latest Reviews

★☆☆☆☆

“GREAT INSTORE -RUBBISH TRYING TO CONTACT THEM AFTER”

Written on: 09/11/2014 by Vargaswu241 (1 review written)

You do get brilliant service in branch, BUT try calling to get up dates on your order...impossible called today..the call is picked up automatically and tells you it is putting you through....but no one picks up & it drops the call after 20 ring tones....tried it solid for 15 minutes 7 calls & 140 ring ones later no response...emailed HO ... reply will be back in touch with 4 days....tried Leeds again TWICE 40 ring tones later NO RTESPONSE....called HO....had to wait 15 minutes to get though to… Read Full Review

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★★☆☆☆

“Alteration service. ”

Written on: 29/10/2014 by Ululla (1 review written)

Bought two pairs of cream chenille curtains. Lovely curtains and reasonably priced. One pair had to be shortened. This when all goes awry... First two pairs were lost. Third pair came back in a disgraceful condition. Side seams all over the place and lining crooked all across bottom. Stevenage store Manager was asked to look at this. He just said it was not the norm and yet another pair of curtains were sent off. This started in August 2014 . Now 27th October 2014. Curtains back to store… Read Full Review

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★☆☆☆☆

“Forgot the chair!”

Written on: 01/10/2014 by daviespdv (1 review written)

Given a 4 hour time slot for the delivery of a chair and had to wait in all morning for delivery. Finally the wagon arrived 'with the chair@. After another 10 minutes I was told that they had not got the chair on the wagon-somebody had forgotten to put it on the wagon. What a waste of my time. Totally unsatisfactory… Read Full Review

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★☆☆☆☆

“Shocking appalling service”

Written on: 22/09/2014 by Jackie40plus (1 review written)

Placed order in July. Was assured all items were in stock and ready for delivery on 8th Aug. order did not turn up. Was told that Ceva (the courier company) had been terminated that day and that's why the order was not delivered. Another delivery date was set by new company. Full amount taken from bank account. Order was partially fulfilled. Still outstanding one item despite being told in was due in stock on 31st Aug. Was told I would be given a refund. To date still awaiting this. This… Read Full Review

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★★★★★

“dunelm mill romford”

Written on: 14/09/2014 by Whitefj199 (1 review written)

NEVER HAD SUCH AMAZING CUSTOMER SERVICE. HE HAS GONE ABOVE AND BEYOND. ALSO MUST SAY AFTER VISITING THE STORE THEY ALL SEEM SUCH A GREAT BUNCH OF PEOPLE. NOTHING TO MUCH TROUBLE. NEVER DONE REVIEW BEFORE BUT STILL CANT BELIEVE SUCH A HELPFUL BUNCH. NOT LIKE MY LOCAL DUNELM STORE YOU STAND IN QUEUE AT CUSTOMER SERVICE DESK AND THEY CONTINUE CHATTING. WILL TRAVEL TO ROMFORD IN FUTURE… Read Full Review

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★☆☆☆☆

“Holkham Natural Striped lined curtains”

Written on: 11/09/2014 by Hopkins7 (1 review written)

POOR QUALITY - I bought these curtains for my lounge and dining room. When I opened the packaging I was disappointed with the quality of the fabric but they matched my decor perfectly. However, on closer inspection the curtains were really badly made - flaws in the material and puckered uneven hems. I thought maybe I was unlucky with the pairs I had purchased, so I ordered a further two pairs on line, and when they arrived they were even worse! I returned them to Dunelm and there was no… Read Full Review

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★☆☆☆☆

“Comfort Zone Pillows DO NOT fit standard pillow cases”

Written on: 27/08/2014 by Murphycornwall (1 review written)

Purchased two comfort zone pillows - which state quite clearly on the packaging that they fit standard pillowcases. They don't! They have a 5cm wall. Local Dunelm Mill have a no return policy for pillows, duvets that have been removed from their packaging. Fair enough. Emailed customer services who replied with a link to their website directing me to buy their standard pillowcases....... which don't fit. I did point this out and am still awaiting a reply. John Lewis for me in the… Read Full Review

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★★☆☆☆

“SOFT FURNISHINGS BEDDING”

Written on: 07/08/2014

Dunelm's own pillow cases DO NOT fit their Comfort Zone Walled pillow - too small. In fact pillow case stated measurement is 48cm but is actually only 45cm! I bought two Duvet covers in May '14 - one is coming apart at the seams after only one wash [guest bedroom]. I must say on returning pillow cases and duvet covers I was given a 'no-hassle' refund - quite right too. I hope Dunelm addresses this constructive criticism!… Read Full Review

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★☆☆☆☆

“faulty curtains”

Written on: 05/08/2014 by Rochevd220 (1 review written)

i ordered a pair of made to measure curtains and a matching roman blind, after 3 weeks my curtains were ready to collect. when I unpacked them at home the roman blind had a mark on the fabric. each curtain was marked also. I find it very poor that this was not checked before leaving the factory. when I returned these back to the store I was told that I would have to wait for them to be sent back to the factory for them to examin the curtains and then decide if they were going to make a new… Read Full Review

Patlight's Comment

Written on: 19/08/2014

I totally agree with you they are worse than useless, actually to be fair not Dunelm's fault but their curtain makers, we spent nearly £500 on two pairs of curtains and was promised a pattern match which did not appear, it was 1 and a half widths so needed a join, my 3yr old grandson could of done a better job! I took them back and the staff said " well I've seen worse" which I didn't want to hear, as it happened the manager was out so they promised to ring me! 'still no call', so they are sitting somewhere waiting for someone to make a decision, I shall give them a couple more days then I shall be going in all guns Blazing!! I feel really let down on there promises

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★☆☆☆☆

“really poor!”

Written on: 02/08/2014 by karrich (1 review written)

Toulouse tv stand , bought online, mores the pity. Only buy it if you fancy some diy! I will never shop there again. Kept unit purely because it was my third attempt to buy a tv stand, previous two not from dunelm, and couldn't be bothered to return it . Just used a tube of filler to repair cracks. Awful quality… Read Full Review

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★☆☆☆☆

“Very Poor Quality Curtains”

Written on: 29/07/2014 by Alia266 (1 review written)

Recently purchased curtains from Dunelm Mill. The curtains are so badly made and puckered at the seams it's unreal and no way will that curtains ever hang properly. The material is such poor quality and overall the curtains are rubbish. Mind you I only paid £20 for them so looks like you get what you pay for. Will not shop there again. Only thing I liked was the pattern so!!!!!… Read Full Review

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★☆☆☆☆

“consumer rights no way”

Written on: 28/07/2014 by alisonexdunhelmcustomer (1 review written)

brought dorma quit cover and pillow cases first wash seams split on cover took back to store were they accepted faulty goods did not have receipt on me ( did not expect to be returning it) gave me credit note returned home found receipt went back to store to get refund told as they had issued credit note would not give refund !!!!!!!!!!! will give credit note away as with not shop there again consumer right you must be joking… Read Full Review

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★★☆☆☆

“Waiting for furniture...over a month encounting”

Written on: 02/07/2014 by 476Richards (1 review written)

My partner and I went into our local Dunelm Mill on the 25/05/2014. Along with a couple of items we bought in store, we ordered 2 bedside tables cost £207. The gentleman that served us, helped fill in the details online it saved us the hassle of doing this ourselves, he told me that the delivery should be with us by the 13th. Here we are 30/06/2014 still waiting on the delivery, I have phoned twice asking where the bedside tables are, Dunelm can not tell me! Until they can guarantee… Read Full Review

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★☆☆☆☆

“Damaged Items delivered twice in one week.”

Written on: 13/06/2014 by DD89 (1 review written)

I ordered a brabantia bin from Dunelm's online store this week, it was delivered with a dent in the side so I took it back to the store for a refund and was told the only way I could re-order was online as they didn't have a replacement in stock. I did so the same day and the second bin was then delivered two days later with a dent in it AGAIN. This is ridiculous. I would never use them for online products again… Read Full Review

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★☆☆☆☆

“DUMBelm - My last visit”

Written on: 27/05/2014 by Youngtp435 (1 review written)

I waited (my own stupidity) for twenty minutes, for an assistant with "training" to be located, to cut me a length of piping cord in the Inverness store. I spoke to three other members of staff who all said they couldn't help. Two pairs of scissors were within my reach - I was so tempted!!! Heaven help us! This is one shop I will not be visiting again. Quite ridiculous… Read Full Review

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★☆☆☆☆

“No Delivery, No Refund. Terrible service”

Written on: 22/05/2014

I ordered some furniture and bedding and paid for next day delivery. I took the day off work and the items were never delivered. I called customer services and they said there was a problem woth the courior. I had to cancel the order as I am rarely in to recieve it. I was told my money wouldn't be refunded until they had received goods back from the courior. So despite waiting in all day and never receiving the delivery I cannot get my money back yet.Really terrible service. I do not trust this… Read Full Review

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★★☆☆☆

“Clueless!”

Written on: 22/05/2014 by Hayleyf90 (1 review written)

After trying out a huge amount of mattresses in numerous shops we finally settled on one which we loved in Dunelm! However when trying to order the mattress instore it took around 30 minutes for the assistant to look for the mattress and ring various people (assistant was very helpful but it was very time consuming and I had a 3 year old to entertain during this time). After this time we were told this mattress could not be found anywhere on the system even though it was on display! We settled… Read Full Review

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★☆☆☆☆

“Lack of refund”

Written on: 19/04/2014 by Ruiz56 (1 review written)

I have not received a refund from a item dunelm received on 28/3/14 through collect plus… Read Full Review

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★☆☆☆☆

“Disappointing customer service at the curtain department”

Written on: 07/04/2014 by amCassidy92 (1 review written)

I went to Dunelm looking for a quote for some custom made curtains/blinds. I was assisted by a young shop assistant at the Manchester/Trafford centre location. After providing all the measurement and chose a couple of materials for the curtains, I had my quotes. I was quite happy and the lady by informing me that i could chose up to 5 samples and deliver them to my home address, it would have been even more fun iin selecting what i would like to have in my flat. So i did. I chosen my 5 samples… Read Full Review

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★☆☆☆☆

“acacia square wall cupboard”

Written on: 25/03/2014 by emimec1306 (1 review written)

ordered 2 square wall cupboards paid extra got them next day , great ,until we opened them and found that they were broke,dirty,and obviously been sent back by someone else,not only that,they were corner units triangle shape , even though box said square,after talking to dunelm found out that item we ordered does not exist,have now finally received a refund 14 days after returning item , only after sending numerous emails , would not phone as it cost £2.50 to call first time… Read Full Review

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