Written on: 20/03/2013
I have just had the wonderful experience of wearing my Caroline Castigliano (Munroe) for my Wedding. It had to have major alterations done which were a bot daunting. However, after a lovely consultation with Veronica, the in-house tailoress, I felt confident and at ease. Veronica is a superb professional of the highest standard and she altered the dress as if it had been made to measure me from scratch. Wearing the dress was a privilege. It fitted me like a glove and there were no... (read more)
Written on: 02/08/2012
My whole experience of caroline castigliano has been wonderful from start to finish! I have admired her Knightsbridge shop from afar for years and always thought I would buy my wedding dress from there. My first appointment was just lovely, it was just my party in the shop and we were greeted with champagne. We discussed my wedding and the sort of styles I was interested in. I tried on loads of beautiful dresses, many I never would have considered. There was no pressure to buy and i never... (read more)
Written on: 30/07/2012 by GiselleFletcher
I have recently visited the Knightsbridge store and can honestly say that was the best shopping experience I have ever had. From the minute I walked through the door I felt I was looked after like a Princess. The store itself was so stylish (like the dresses) marble floor large changing rooms and beautiful armchairs. My mum and I were offered a glass of champagne by the sales associate, who was absolutely lovely. She really helped me decide what I was looking for and what suited me. After... (read more)
Written on: 23/02/2012 by kategr
I bought my dress from the Caroline Castigliano Berner's street store. I had booked my appointment online on their website and the next day I recieved a phone call confirming my appointment. When I arrived I was warmly welcomed in by Sam, who was to be my stylist. The store itself was exactly like the place I imagined buying my gown, beautifully lit with gorgous draping curtains. Sam first of all sat me down and chatted to me about what I was looking for and about my wedding, which really... (read more)
Written on: 05/08/2011
My daughter and I visited the Leeds branch of Caroline Castigliano a couple of weeks ago, after my daughter made the appointment (my wedding by the way). We were greeted by 'Jo' who spent a lot of time discussing my requirements and offering us some of her ideas. She was utterly lovely and put me completely at ease. Her assistant was also extremely professional, courteous and took care of us. I tried on several gowns (about 7 or 8) and Jo was fantastic throughout, even when I tried the... (read more)
Written on: 10/07/2011 by JennaW (1 review written)
On 09/07/11 My Mother, Bridesmaid, Chief Bridesmaid and I had an appointment at Caroline Castigliano in Guildford. We had been to a very average store before hand so the comparision was easy to make. From the moment we arrived we were welcomed with a glass of wine each and the chance to browse the collection on our own. After 10 mins or so we were introduced to Yvonne who would be helping us. Yvonne spent time asking about my wedding plans and any pre-concieved ideas that I had about my... (read more)
Written on: 06/02/2011 by Lucy Clark (1 review written)
I have just bought my wedding dress from the Caroline Castigliano store in Knightsbridge, and had a simply amazing experience! I found the sales assistants so helpful in every aspect, from choosing my dress to the accessories, they made every decision so easy and simple to make. I also had a really good time, they treated me really well and it was not at all overwhelming as I thought it would be! I can't wait to go back for ny next fitting! (read more)
Written on: 02/02/2011
Simply amazing, I bought my dress at Caroline Castigliano last weekend after searching for six months and visiting wedding dress shops all over the world.If you are looking for beautiful dresses, simple and understated you must visit this designer, the gowns are exceptional,and the staff are brilliant, the patients they had while I tried on endless dresses was something else.I found three dresses I was in love with and it took a while to work out which one to have ! (read more)
Written on: 26/01/2011
I actually purchased my dress from the Brompton Road branch of Castigliano in September. I had a truly wonderful experience in store. Valerie was my dress adviser and she made me, my mother and my bridesmaid feel extremely welcome. I tried on a number of dresses and never felt rushed or pressurized into buying anything. In the end I chose a dress that was very different to the one I had anticipated (I liked 'Beauty' before). Yes, the dresses are expensive, but they are beautiful and the... (read more)
Written on: 26/01/2011
I telephoned Caroline Castigliano in Leeds earlier this week to arrange an appointment for my daughter to try their dresses on. The lady could not have been more helpful on the phone and as we had already arranged appointements with other shops offered to stay late and see us at 5pm. She then went through the whole process of what to expect, how the dresses are made etc.. amazing customer service. If the dresses are anything like their customer service we'll definitely be buying a dress... (read more)
Written on: 16/01/2011
I had an appointment at the Caroline Castigliano store on Berner's Street and I was so impressed with the staff there. They made me feel very welcome and comfortable, and I had a really enjoyable afternoon. I was very nervous about picking my wedding dress, as it's the one dress that I can't get wrong, but the lady looking after me went out of her way to explain the different styles available and she listened to my concerns and the look I was hoping to achieve. She helped me pick a dress... (read more)
Written on: 13/01/2011
I have walked past this shop since I was eight years old,my mum and I used to discuss which dresses we liked in the window , I always dreamed of going in one day and yesterday was that day.
I was so nervous , I had such high expectations I thought may be going in would break my dream .Needless to say I had the most wonderful time ,I tried on lots of dresses ,they were fabulous and I choose the gown of my dreams for my wedding in July.I still feel in a whirl I am just so excited I cannot... (read more)
Written on: 08/01/2011
I can only say the experiance for me was exceptional, the ladies that took care of me were fabulous and everytime I visited I was made to feel that i was the only girl getting married! When my gown arrived it fitted as if it had been painted on me I could never have dreamed of looking so good!!
On my wedding day I felt beautiful I wanted the day to go on for ever.
Written on: 29/12/2010
Just bought my dress before the prices go up next week !! Wow I felt amazing, I so nearly didn't go to Caroline Castigliano today as I read the reviews on this site and thought it would just be a waste of time . I couldn't have been more wrong I had a great time and tried some fantastic dresses. I have to say I did buy my dress from the regular collection rather than the sale dresses that they offered me , I know it was a bit more expensive but I love it !
Girls , go to CC and try the great... (read more)
Written on: 28/12/2010
I went along to the Caroline Castigliano sale store in Berners Street and would warn any bride to think twice before doing the same. I had gone along to the store to try on the sales dresses in the hope of finding one in a style I liked. When the Sales Assistant asked what style of dress I liked I referred to one which was not in the sale but was by the same designer. The assistant seemed to take great pleasure in telling me I couldn't afford to look at the non-sale dresses and was not... (read more)
Written on: 21/12/2010
I went to the Berner St branch in London and found the service completely below expectation. The lady serving me was extremely patronizing, looked down her nose at my eighteen year old sister and referred to me (a 33 year old woman) as a "little girl". Having seen the lovely dresses online I was hoping for a special experience, sadly I this was not the case. I've decided to go elsewhere. Shame as lovely store and dresses. (read more)
Written on: 04/12/2010
12 Years ago I was getting married (Edinburgh),and thought I'd book an appointment to "see what style fitted me" then go elsewhere and look for something similar but less expensive... Of course I ended up with the very first dress I tried on, as all other shops and dresses were just plain wrong after that, and the quality and feel of the fabrics are just amazing.
The ladies there were fantastic, and even had me come in one day when I phoned them in tears as I was unsure of my choice of... (read more)
Written on: 03/12/2010
I just love this boutique!!!!I went to the Bath shop as it was nearer to my parents house and so my mum could feel part of all the fittings and we could really enjoy the whole experiance together!
Well it was better than I could have ever expected and in the end my mum bought an evening dress to wear to a special event she was celebrating with my Dad the week before my wedding, and so we had some of our fittings together. I really can't express how great it was, and how the ladies made each... (read more)
Written on: 14/11/2010
I bought my dress from the Nottingham branch of Caroline Castigliano and the whole thing turned into the kind of nightmare a bride dreads. I noticed that once I had paid for my dress, which they were quite insistent was paid for upfront, the service dropped immediately. It all started to feel very wrong when I was told by the fitter I was'' a bit of a funny shape'' (I'm 5'4'' Size 12 36dd) and I would have to pay extra if I wanted the dress to fit!! Having already paid £2,500 for a dress I... (read more)
Written on: 14/11/2010
I have been panic stricken about choosing my wedding dress and I felt I had tried so many different designs I just couldn't make a decision,until yesterday and I bought a Caroline Castigliano! I feel such relief. I can only say to brides in the same situation as me go to the Caroline Castigliano shop in Leeds it is fantastic the ladies there could not have been nicer and the dresses are really beautiful.I wish it was easier at the out set to under stand the differences between all the... (read more)
Written on: 07/09/2010
I had a truely fantastic experiance at this very beautiful London store .The lady who served me was so nice I felt totally confident in her advice, and ended up buying two evening dresses ,I wore one of them last week and it was a big hit. Thank you Caroline Castigliano .
Written on: 05/09/2010
I bought my dress from the Berners st store. The assistants were helpful but i found very pushy on the sales side. I was ok with it though because i loved my dress, until the fitting. I was not told how to move in the dress to ensure the v neck front did not gape, and had not thought of it myself as its my first wedding and i assumed a 3k dress would not do this! On one of the final fittings i realised i would be showing my breasts to all my guests the min i lifted my arms to dance! the... (read more)
Written on: 11/07/2010
I just bought my wedding dress at the Berners Street sample sale and it couldn't have been a more rewarding experiance, I have dreamt of wearing Caroline Castigliano to my wedding for years and I just could not stretch to the price when I eventually met my man.So as soon as I heard about the sale through a friend I booked an appointment to see the dresses,I was blown away when I found the dress I had seen on the internet 35% off in my size and fantastic condition it is called Carlotta.The... (read more)
Written on: 10/07/2010
I booked an appointment at this store on Berners Street for their 2 week sample sale and regretted it almost immediately. The attitude and approach of the staff (or at least the one I saw) is bullish, arrogant and unhelpful. Every time I tried a dress on I felt as though I was on a game show with 30 seconds on the clock to decide which of the dresses I was going to buy. She spent most of the time telling me how I should be feeling and implied I should disregard the feedback from my sister as... (read more)
Written on: 03/07/2010
I love this place,I spent the afternoon trying on some simply splendid dresses and met some fabulous girls,I can only say to all B.T.B try Caroline Castigliano they have great staff and the best dresses I have ever seen.
Written on: 08/06/2010
Wanted all brides to be to know I bought my dress from the Leeds boutique and have never looked back.The service care and attention my mother and I received was outstanding every time we visited. The manager was a very elegant lady with so much passion and made me feel that I was the only bride that existed!On top of this I loved my dress. (read more)
Written on: 02/06/2010
After a disasterous experience in one of Edinburgh's supposedly high quality bridal stores and with only two months to go before my wedding, I called Caroline Castigliano's Edinburgh boutique in a dreadful state. At this point I was absolutely desperate and needing something to be fully fitted and made to measure because I'm an awkward shape at the best of times. Altering an off-the-shelf dress had already proved to be a complete waste of time. Given the timescale I wasn't hopefuly but... (read more)
Written on: 14/05/2010
AMAZING! THANK SO MUCH FOR A TRUELY STUNNING GOWN AND FOR MAKING ME FEEL REALLY FABULOUS. YOU ARE VERY SPECIAL PEOPLE.KEEP UP THE GOOD WORK ,YOU WILL CHANGE PEOPLES LIVES FOREVER AND MAKE GIRLS LIKE ME REALLY HAPPY. (read more)
Written on: 26/04/2010
I went to CC shop in central London to look for my wedding dress. The shop is very nice and big, but I did not like the attitude of the staff, I think I was served by the manager. Very posh, patronizing attitude! The dresses were descibed as they were the best in the world, but I have seen much better. Maybe a little bit less of this formal attitude would help! I would not recommend to a friend. (read more)
Written on: 16/04/2010
My experience at Caroline Castigliano Knightsbridge (CCK) was AMAZING! The women were so lovely, and made me feel so very special. I loved that they asked what words do you want to describe you on your wedding day. It really helped us to get going in the right direction. They suggested dresses within in my price range, and they never made me feel like I should be spending more. They didn't push like some of the other shops. The most important thing was I was happy, and you could truly... (read more)
Written on: 09/04/2010
I went to the boutique in Edinburgh to look at bridal shoes. The sign at the dorr did not say 'By appointment only'. When the lady answered the door (after ringing the bell twice) I was quite abruptly told that it was appointment only. I stated that I only needed to look at shoes and was told that they were very busy. I was not offered an appointment and was, quite frankly, appalled at their customer service.
I would recommend potential customers avoid this boutique. (read more)
Written on: 24/03/2010
I just wanted to say thank you so much to the wonderful ladies in Knightsbridge for a truly fabulous experience. You made, what i first thought to be a very daunting task, so easy and fun. I am so pleased with my dress and the accessories which again you made so easy to pick out. I really can't wait for my wedding day now! i'll definitely recommend to a friend. (read more)
Written on: 11/03/2010 by allisonsmith (1 review written)
I have just picked up my Godiva wedding gown this afternoon from Caroline Castigliano Boutique in Bath and i am so excited, relieved and utterly appreciative of the Manageress and the expert fitter for their amazing service. I didnt realise but I had turned up for my fitting 1 week too early! I got the date completely wrong. The manageress was so calm about it, even though the fitter was not even in the store. The manageress called the fitter and she was there within 5 mins, with a big warm... (read more)
Written on: 11/03/2010
I have just picked up my wedding gown from Caroline Castigliano in Bath and I am truly over the moon with not just the dress, but also the fantastic level of service I received on my three visits to the shop. Not having bought a wedding gown before, I was a little daunted by the whole prospect, but the Manageress made me feel so at ease, taking the time to chat through all of my ideas and aspirations for the wedding, and then when it came to trying the gowns on, The Manageress and her... (read more)
Written on: 09/03/2010
I recently brought my wedding dress from your Bath branch and I have to say the whole experience from begining to end was exceptional! The style, grace and overall attention I received was outstanding. The manageress and her assisant clearly know everything there is to know about weddings and the beautiful dresses at CC. I walked into the shop feeling rather daunted by the whole prospect of choosing probably the most important dress of my life and left on a cloud! Thank you so much CC Bath! (read more)
Written on: 06/03/2010
Just had to let everyone know I wore a Caroline Castigliano dress to my engagement party in Florence went back and bought my wedding dress, my mum bought a beautiful gown to wear from there for the evening of my wedding and I purchased a stunning little number to wear for leaving the wedding.
Visit this fabulous designer the dresses are somthing to die for.
Written on: 03/03/2010
What an utterley horrendous experience! Never have I been met by such shallow, ill-mannered, disinterested, superior staff as the Manageress and assistant at the Bath branch of Caroline Castigliano.
Ms Castigliano, if you wish to sell gowns retailing in excess of £3,000 to discerning, educated women, then might I suggest you encourage your staff to spend less time on hard-sell tactics, and possibly invest some of your profits on staff training in good manners. Perhaps you should promote... (read more)
Written on: 20/02/2010
Can only say the whole experiance was amazing, I visited Caroline Castigliano on two seperate occasions and loved the dresses so much i couldn't choose one. My best friend then suggested i go wedding dress shopping with her. I did and I just couldn't find anything to compare to the castigliano dresses.I have now bought my dress and i am in love.Go and see the girls at Caroline Castigliano and enjoy,I am wearing Paris with an exquisite beaded belt if you want a fish tail you must look at... (read more)
Written on: 18/02/2010
I went to CC, Bath to find a dress after trying on a lot of dresses and not finding 'the one'. The sales lady was very helpful and we had a very successful visit, but the dresses wasn't exactly perfect and so i said i was going to think on it. This was immediately met with threats of the 2009 prices ending 'that day' and going up by 10 - 15% at the end of the day due to VAT!!!! (load of rubbish on the 8th Feb!), this would have increased the cost of the dress i was thinking about by £450 -... (read more)
Written on: 13/02/2010 by Lollie pop (2 reviews written)
I went to Caroline Castigliano and had a fantastic experience. I had been to so many other places to try dresses and none of them looked after me as well as the girls in Caroline Castigliano. I tryed a variety of dresses on before I found my special gown. I fell in love with it the second I put it on, even my dad had a tear in his eye. (read more)
Written on: 08/02/2010
I went to the boutique in Bath where I was met by the most shallow sales person that I have ever had the misfortune of meeting. I found a dress which was within my budget but when I said that my wedding was 13 months hence so I would like to 'shop around' I was told that if I did not order there and then, I would probably not get the dress ontime. I was also told that any other dress is just inferior and it would be 'my loss' if I did not purchase a CC dress!! Their sales tactics alone put... (read more)
Written on: 13/12/2009 by Lollie pop (2 reviews written)
I am amazed at the service you get in the caroline castigliano store in knightbridge, i had been all over london looking for the perfect wedding dress and finally i found it. The dress was out of this world! it is in the 2010 collection that had just arived that day. All the staff were really enthusiastic and fun, they let me try on masses of dresses and in all honesty i loved everyone!But through their clever guidence i made a decision and i couldn't be happier. I recomend that every girl... (read more)
Written on: 01/12/2009
I just returned from my honeymoon,I always remembered this site, I looked at it when I was trying to decide about my wedding dress, so I want to let all Brides to be to know that shopping at Caroline Castigliano is the most special experiance a girl could ever wish for !
I was looked after by a young woman who really loved all the dresses I tried on so many
I knew I had to wear Caroline Castigliano the gowns are just incredable the style the fabric I knew i would never regret it,and when my... (read more)
Written on: 28/11/2009
Had a viewing at the store in Guildford and it was awful. Lady went on about what vision I had for my wedding, what 3 words describe my wedding and how its all about the dress and that guests will notice if it is the best quality lace/silk and that other shops quality does not compare. Also kept saying not to listen to my mum and bridesmaids as its all to do with how I feel in the dress. She said I would have to order in the next week or else they would never make it in time as they had so... (read more)
Written on: 30/10/2009
I just picked up my gorgeous wedding dress from their shop in the West End and I can't wait until my wedding! Looking for my dream dress was everything that I thought it would be. I had such fantastic guidance - those ladies really know what they are talking about!
I always thought I would marry in a slinky number but they convinced me to try on a big dress....which I absolutely fell in love with! Now I just can't wait to wear it!! My advice to other brides is to keep an open mind on what... (read more)
Written on: 26/10/2009
Our daughter was married in central London June 7th 09 we live up north ! the planning advice support and what a wonderful dress all made possible by the staff of Caroline Castigliano they were super from start to finish we couldnt recommend them highly enough from fittings Champagne lots of tears when we saw our daughter in her beautiful gown Caroline was even present on her final fitting what more could you ask for
Delighted Mother of the Bride , (read more)
Written on: 26/10/2009 by kirsty88 (88 reviews written)
They have a nice selection of gowns at Caroline Castigliano but the sales techniques in their store just off Oxford Street leave a lot to be desired. At first it was pretty funny that they wouldn't discuss dresses with me, just "visions" however this soon wore thin when i tried to explain that i actually had a pretty decent idea of the type of dress i wanted. I know everyone has different techniques and I am sure that some people find this works well, however the customer should always be... (read more)
Written on: 24/10/2009
Any bride looking for a great experiance must make a trip to Caroline Castigliano in Guildford.I stepped in this shop a year ago and have never looked back!The manageress, was very young but she really new her stuff.I fell in love with a gown and I must have returned 4 or 5 times before I finally ordered it.
I then met the lady who takes care of the fittings she was outstanding,I was crying when I collected my gown because I woudn't be able to go for any more fittings and be made to feel so... (read more)
Written on: 23/10/2009
What an awful, awful experience. I made the mistake of paying the £25 fitting fee because my BMs and I could only come on a Saturday. Before asking me anything about the dresses I might be interested, the overbearing sales woman asked how much I would like to spend. When I did not want to speed the £5,000 she suggested, I was immediately sent to the sales rack and had to beg to try anything else on! While fitting me she told me not to listen to my friends feedback (rather to listen to... (read more)
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