| Customer Service | 5.5/10   |
|---|---|
| Quality of website | 7.9/10 |
| Value for Money | 6.7/10 |
| Overall rating | 6.7/10 |
Full review by
Guest.
on 7th Aug 2008
User Rating : 2
Respect :
0
Good Points: Good website
Bad Points: I experienced dreadful service, delivery, customer service.
General comments: Waited 2 weeks for a black electric cooker from www.johnlewis.com. They delivered a stainless steel gas cooker.
Seemed to drag their heels sorting out the mess. Have to now wait for a further 2 weeks for a delivery slot. I feel they have made no attempt to rectify the situation.
Guest.'s review and ratings | 59 words
Review by
rakshasi
on 4th Jul 2008
User Rating : 10
Respect :
0
i ordered a fridge online from www.johnlewis.com which was delivered in two days. a couple of days after i had been using it, i noticed a large scratch near the base which i had missed when unpacking it.i was hesitant to call as i had not reported it as soon as i had unpacked it - but as soon as i did, they apologised and replaced it with a new model in two days!excellent service on all counts - i would go back to them just for their customer service!
rakshasi's full review | 102 words
Review by
jclarkeuk
on 25th Sep 2007
User Rating : 5
Respect :
0
I ordered items, and the delivery company used by John Lewis are dreadful. Persistently said they tried to deliver the parcel over 2 weeks. Eventually, I cancelled the order and will order from a company with a more reliable delivery company. Items ordered were for christening presents, and as they hadn't arrived I had to turn up without any gifts.
On another occasion I had ordered flowers to be sent for a present. The flowers arrived as a gift, but they were not good quality! I complained to ...
jclarkeuk's full review | 155 words
Review by
erica3
on 21st Jun 2007
User Rating : 10
Respect :
+1
I am very impressed with the ease of ordering and efficiency of service at John Lewis, as I am currently into the eighth month of waiting for goods to be delivered from Browns of York. It is refreshing to deal with a store that understands the meaning of customer service.
erica3's full review | 78 words
Review by
djferros
on 30th May 2007
User Rating : 10
Respect :
0
John Lewis is a quality store, and it appears their website also reflects this. At first my card was declined (my card companies fault), and John Lewis called me immediately to let me know. As such, I was able to contact my card company and sort the problem out immediately, without adding to any delays.
djferros's full review | 112 words
Review by
PeteB
on 3rd Jan 2006
User Rating : 10
Respect :
0
I ordered a Bose sounddock from John Lewis online on a Wednesday afternoon at 4.15pm; it was delivered the next day at 8.55am!
PeteB's full review | 45 words
Review by
Madness12345
on 10th Apr 2005
User Rating : 0
Respect :
0
Ordered a 32" Hitachi plasma TV from John Lewis Watford, I specifically ordered this TV due to it being manufactured in Japan to the highest quality. On delivery and unpacking I noticed a huge empty space at the rear of the TV and that there was no country of manufacture. I phoned JL and they were unhelpful on the phone claiming their display model also had a gap. I went to the store and found that there was no gap. To my shock, all the staff began whispering to each other on my arrival which I ...
Madness12345's full review | 167 words
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