John Lewis Reviews - www.johnlewis.com

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★★★☆☆
2.6 / 5
40% of users recommend this
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Latest Reviews

★★★☆☆

“Installation of a new TV. Ref 36195912”

Written on: 25/07/2014 by grCameron139 (1 review written)

The set arrived as promised and was installed. However the Sky remote has to be reprogrammed in order to connect with the new TV , this was something that J L where not prepared to do. When an old person signed up for an installation they expect everything to work. I received no satisfaction from a telephone complaint. I am disappointed as I am a J L fan. John L… Read Full Review

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★☆☆☆☆

“order cancelled with no proper explanation”

Written on: 21/04/2014 by patrickjanssens (1 review written)

They cancelled my online order (Toshiba laptop) without any proper explanation. Apparently I didn't pass their "Security check". Will use Amazon for my future purchases. Never have problems with them… Read Full Review

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★☆☆☆☆

“John Lewis decided to cancel my order. Ruined New Year...”

Written on: 31/12/2013 by JAMMARBRO (1 review written)

I placed an order online on Friday 27th December at 11.02 am for 1x sonos 3 and 1x Sonos 1 wireless music systems, and also a hostess trolley. Total price £625.89. I was advised that the Sonos systems would be delivered seperately, on Saturday 28th December, and the Hostess trolley on Friday 3rd January. I noticed on Saturday morning that John Lewis had sent me an email at 15.05 on Friday to say that the order had been cancelled. This was not at my request or knowledge. I ran the customer… Read Full Review

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★★★★★

“Got worried by bad reviews but had a great experience.”

Written on: 12/12/2013 by Lynski83 (1 review written)

Ordered an iPad mini with retina from johnlewis and paid for next day delivery. I ordered at 8:30 am and did not receive a dispatch email that day, so I got worried when I read many bad reviews. However I needn't of worried as I received the email with a tracking number at 12:50 am the next day. Received the iPad later that day and could not be happier with it and John Lewis's service. … Read Full Review

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★☆☆☆☆

“Playstation 4 at John Lewis”

Written on: 02/12/2013

The whole experience was a joke. I purchased a PS4 as well as an extra game on the midnight launch. I was straight on the add to basket button as soon as it hit midnight, my PS4 and extra game were added to the cart. John Lewis sent me an email to say that my order, which was two items under one order number, would be ready to collect at waitrose the next day. I checked back 10 mins after midnight to see if they still had stock showing but they showed all out of stock. I thought great, they… Read Full Review

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★★☆☆☆

“Wolf in sheeps clothing”

Written on: 28/10/2013 by regularexpression (1 review written)

I have shopped at John Lewis for a number of years now, the main reason being the expertise of their staff, large choice of goods and up until now excellent customer service. So what changed? I purchased a John Lewis fridge and freezer, two separate units costing me over £600. I went for John Lewis brand hoping that should I have any issues they would come good and sort them out. Well after 3 years the freezer starts playing up, I contact the store where I purchased it and was told, you… Read Full Review

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★☆☆☆☆

“Not what they used to be!”

Written on: 27/10/2013 by Jamesandsarah (1 review written)

We have just taken delivery of a wooden coat hook from John Lewis and the item is clearly a damaged returned product from another customer. This is not the first time it has happened, a year ago we ordered a sleepy head baby nest for our new born baby which was delivered dirty with a returns label on the packaging. We recently ordered a pair of made to measure curtains and a blind in store, the curtains were damaged and the blind was the wrong type! Not impressed with the recent quality of… Read Full Review

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★★★★★

“top dog!”

Written on: 24/10/2013

Bought a Samsung tab 2 from them,with no problems at all.always in there,top quality service!… Read Full Review

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★★☆☆☆

“Wrong flowers”

Written on: 18/09/2013

My sister ordered some flowers for my birthday and paid for same day delivery. Just as I was going out in the evening, someone turned up from the local florists with bunch of flowers which bore no relation to the bouquet that had been ordered. I suspect it was whatever flowers they had left at the end of the day. It was actually quite a nice bouquet but there were not many flowers and it was a totally different colour - and different flowers. Very disappointing… Read Full Review

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★☆☆☆☆

“MacBook £150 Cash back offer not fulfilled ”

Written on: 13/09/2013

I am a regular John Lewis customer and on many occasions have been delighted with their exceptional customer service BUT today I am extremely disappointed at their dismissal and apparent lack of knowledge of their Google advert promising £150 cash back on a MacBook Air: Ad related to john lewis macbook air johnlewis.com - Apple Macbook Offer‎ www.johnlewis.com/apple-macbook‎ 94 reviews for johnlewis.com Claim up to £150 cash back, plus Free Delivery & 2 Year Guarantee.‎ 1,049… Read Full Review

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★☆☆☆☆

“JOHN LEWIS STOLE MY MONEY”

Written on: 08/09/2013

I paid several hundred pounds online for a product to be delivered the next day by 10.30 am. It never arrived. I cancelled immediately as JL failed to fulfil their contractual obligation. Have called 3 times and been on hold for up to 30 min and still not been refunded. Have written 3 x and sent 3 emails and still not refunded. Several days after i cancelled, they ttried to make delivery. Almost a week after i cancelled, they again tried to make delivery. The courier called me (at work) and… Read Full Review

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★☆☆☆☆

“Customer Service Shambles”

Written on: 21/08/2013

Ordered a Vaporetto steam cleaner which arrived missing the accessories. Same as other reviewers, they were impossible to get an answer on the phone, promised to phone back, never did. We are about to reclaim our money from Visa. Do not use under anycircumstances… Read Full Review

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★☆☆☆☆

“No honor to price match”

Written on: 10/07/2013 by Dompyone1 (1 review written)

The people in the store are ride if you tell them your visit is to claim the price match, I receive an email before I bought the pushchair telling me that they will match the price from pram world.com that I should buy, pay in full and then they will refund the difference, I bought the item and after I did the application for the difference they refuse to do it. I wrote to customer care but I did not get a response. Waste of time and money… Read Full Review

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★☆☆☆☆

“Don't buy a computer from these muppets”

Written on: 04/05/2013 by stegill (2 reviews written)

I bought two Lenovo Yoga notebook computers from these people, costing £1000 each, thinking that John Lewis has a good reputation for customer service. Sadly, it seems that the reputation and reality are very different. One device went wrong after 2 months - the technical support people both in store and on the phone were very pleasant but completely clueless. The chap on the phone was very frank - admitting that he didnt know what he was talking about and indicating I should go to the… Read Full Review

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★☆☆☆☆

“Price match worthless”

Written on: 23/03/2013

I tried to get a price match with a product from a rival retailer. Waited well over the 24 hours they promise to respond in to ne told that they wouldn't price match because it is a showroom not a shop. Really what a ridiculous commment- they are the same thing. They clearly want the advertising gain from their advertising but don't want to honour it… Read Full Review

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★☆☆☆☆

“dont waste your time with price match ”

Written on: 15/03/2013

waiting over a week for a price match now competitor is out of stock and nobody got back to me saying i have to re-order the item, wrong poor service!… Read Full Review

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★☆☆☆☆

“We paid a little more for a Samsung larder fridge and...”

Written on: 22/01/2013 by unhappypanda (2 reviews written)

We paid a little more for a Samsung larder fridge and a larder freezer in order to get the John Lewis service. What an awful mistake that was. Money was debited from my ac almost 3 weeks prior delivery. We were promised that the delivery men (from Expert Logistics) would unpack and site the two items and remove all packaging. On arrival (Saturday delivery), the men just dumped two huge boxes in our kitchen and asked us to sign. When we queried about the unpacking and siting they looked very… Read Full Review

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★★★☆☆

“They don't seem to care about customers any more”

Written on: 19/01/2013 by JT365 (2 reviews written)

I have been a loyal customer of John Lewis for many years and, until recently, have always found their customer service to be excellent. If things ever went wrong they went out of their way to put them right promptly and couteously, making sure I was left satisfied. Not so with a dishwasher I bought from them recently. I ordered from JL because I thought I could rely on them for a complete service - delivery, installation, and dispoal of the old machine. When the new dishwasher arrived the… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 15/01/2013 by Newland666 (1 review written)

John Lewis appalling customer service. Present ordered on 9th December to be delivered to my elderly aunt and uncle. Found out in January that it had not been delivered, very upsetting for myself and relatives. Emailed a complaint. They replied the item was damaged in transit and they had tried to call me on 20th December, no call, email or text received and 20th Dec was far too late when the present should have been delivered. They refunded the money on 2nd January but NOT the delivery charge… Read Full Review

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★☆☆☆☆

“Appaling customer service”

Written on: 07/01/2013

I normally buy everything from Amazon (excellent returns policy, guaranteed next day delivery, good prices, etc.), but decided I would give John Lewis a go as I'd heard good things and they offer a 5 year warranty on electricals. Never again. Order placed on 27th Dec and website said I'd be called within 48 hours to arrange delivery (I'd have already had the same product from Amazon for 24 hours by then....). Anyway, I waited until 5 days had passed and the order status hadn't changed, so I… Read Full Review

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