John Lewis www.johnlewis.com Reviews
Latest Reviews
★☆☆☆☆
“Don't buy a computer from these muppets”
Written on: 04/05/2013 by stegill (2 reviews written)
I bought two Lenovo Yoga notebook computers from these people, costing £1000 each, thinking that John Lewis has a good reputation for customer service. Sadly, it seems that the reputation and reality are very different. One device went wrong after 2 months - the technical support people both in store and on the phone were very pleasant but completely clueless. The chap on the phone was very frank - admitting that he didnt know what he was talking about and indicating I should go to the... (read more)
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★☆☆☆☆
“Price match worthless”
Written on: 23/03/2013
I tried to get a price match with a product from a rival retailer. Waited well over the 24 hours they promise to respond in to ne told that they wouldn't price match because it is a showroom not a shop. Really what a ridiculous commment- they are the same thing. They clearly want the advertising gain from their advertising but don't want to honour it. (read more)
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★☆☆☆☆
“dont waste your time with price match ”
Written on: 15/03/2013
waiting over a week for a price match now competitor is out of stock and nobody got back to me saying i have to re-order the item, wrong poor service! (read more)
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★☆☆☆☆
“We paid a little more for a Samsung larder fridge and...”
Written on: 22/01/2013 by unhappypanda (2 reviews written)
We paid a little more for a Samsung larder fridge and a larder freezer in order to get the John Lewis service. What an awful mistake that was. Money was debited from my ac almost 3 weeks prior delivery. We were promised that the delivery men (from Expert Logistics) would unpack and site the two items and remove all packaging. On arrival (Saturday delivery), the men just dumped two huge boxes in our kitchen and asked us to sign. When we queried about the unpacking and siting they looked... (read more)
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★★★☆☆
“They don't seem to care about customers any more”
Written on: 19/01/2013 by JT365 (2 reviews written)
I have been a loyal customer of John Lewis for many years and, until recently, have always found their customer service to be excellent. If things ever went wrong they went out of their way to put them right promptly and couteously, making sure I was left satisfied. Not so with a dishwasher I bought from them recently. I ordered from JL because I thought I could rely on them for a complete service - delivery, installation, and dispoal of the old machine. When the new dishwasher arrived the... (read more)
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★☆☆☆☆
“Appalling customer service”
Written on: 15/01/2013 by Newland666
John Lewis appalling customer service. Present ordered on 9th December to be delivered to my elderly aunt and uncle. Found out in January that it had not been delivered, very upsetting for myself and relatives. Emailed a complaint. They replied the item was damaged in transit and they had tried to call me on 20th December, no call, email or text received and 20th Dec was far too late when the present should have been delivered. They refunded the money on 2nd January but NOT the delivery... (read more)
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★☆☆☆☆
“Appaling customer service”
Written on: 07/01/2013
I normally buy everything from Amazon (excellent returns policy, guaranteed next day delivery, good prices, etc.), but decided I would give John Lewis a go as I'd heard good things and they offer a 5 year warranty on electricals. Never again. Order placed on 27th Dec and website said I'd be called within 48 hours to arrange delivery (I'd have already had the same product from Amazon for 24 hours by then....). Anyway, I waited until 5 days had passed and the order status hadn't changed, so I... (read more)
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★☆☆☆☆
“John Lewis Price Match ”
Written on: 28/12/2012
Richer Sounds Liverpool store which is a large competitor of John Lewis,in selling television advertised a Samsung LED TV for less than that advertised by JL. I naturally went on the JL website to discover their Price Match Form which was duly completed and returned. I also phoned their Customer Service Office who agreed to investigate the undersale and resolve matters in 24 hours. Now 9 hours later JL require my address, contact number, together with Richer Sounds full address, this... (read more)
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★☆☆☆☆
“Taking orders for stock they dont have”
Written on: 20/11/2012
Tried to get a nexus 7 tablet . Stock levels have been low with just a few available intermittently. I managed to complete an order yesterday and had an order number with delivery to my local Waitrose next day for collection. Today get a call saying sorry we dont actually have any stock for delivery to your local store and cant tell when stock will be available. Poor indeed. (It is also very annoying that their stock systems dont reflect real time info. Item in stock, add to basket, get to... (read more)
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★★★★☆
“Gotta love them”
Written on: 02/10/2012 by efg123 (1 review written)
John Lewis - they aren't perfect, but they make you feel safe and at almost at home. Surprisingly often the price isn't on the product. Ie most of the time. They also aren't great at explaining the product and amazingly some things of their own label that you can find in the shop aren't available on line. (read more)
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Showing 1 - 10 of 60 Reviews
★☆☆☆☆
“ Nice site... poor customer service”
Written on: 03/07/2012
Ordered a laptop that had 4 'in stock' . Called 4 days later to see why it had not been dispatched and was told the order was still processing but it would be with me in the next 7. Come on guys it is not the 1950's! (read more)
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★★★★★
“Great Store!”
Written on: 17/05/2012 by Tiink (6 reviews written)
Ive only ever ordered small items from john lewis, such as towels, candles, kitchen utensils, etc. They have always arrived extremely quickly, usually within 2 working days. After reading reviews on here, i would be hesitant about ordering large items, but i highly recommend it for small items=) (read more)
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★☆☆☆☆
“What has happened to John Lewis?”
Written on: 06/04/2012 by Donkeykong2012 (2 reviews written)
As others, I used to believe that John Lewis provided superior customer service - that no longer appears to be the case. Having ordered a cooker and a fridge (a basic order I thought) they have continually failed to organise delivery, installation etc etc. I have had to manage the entire process, with them repeatedly turning up unannounced and wondering why nobody is in. The couriers are not provided with enough information. Having evetually had both delivered, the fridge was faulty - Still... (read more)
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★☆☆☆☆
“Return my calls!”
Written on: 12/01/2012
I ordered a Samsung TV and a John Lewis own brand bookcase from John Lewis 16 days ago with an expected delivery of 5 days. They have shown as dispatched in my account for 2 weeks now. I have now called them 4 times and emailed 3. I keep being told someone will call me back but nobody ever does. 3 days ago I did get an email from them telling me the order had now been (read more)
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★☆☆☆☆
“So Much For The Much Vaunted John Lewis Customer Service”
Written on: 09/08/2011
I have shopped with John Lewis for years because I trusted them to give good customer service. JL wins awards all the time for customer service, this year (2011) included. In 2008 I bought a Hotpoint Condenser Dryer which came with the usual JL 2 year guarantee. That guarantee expired some 11 months ago. Two weeks ago, the Dryer refused to start the programme. I contacted JL with a formal letter to the Senior Customer Services Manager describing the problem and explaining that, although the... (read more)
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★★★★★
“Our 37" panasonic plasma tv developed a fault more...”
Written on: 03/05/2011
Our 37" panasonic plasma tv developed a fault more than 3 years after purchase. Had to use John Lewis's 5 year guarantee which involved an independent inspection of the set confirming it was beyond economical repair. John Lewis sourced a brand new 42" replacement set for us & had it delivered promptly. Great customer service . (read more)
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★☆☆☆☆
“Bought it and exchanged for quality issues. Pearls...”
Written on: 23/04/2011
Bought it and exchanged for quality issues. Pearls were not as good as claimed by Dower & Hall but price is as expensive as quality one. I understand this is not entirely John Lewis' issues but John Lewis is selling Dower & Hall with its reputation.
Well, the replacement is no better than the first one but it's acceptable. HOWEVER, it came with an unprotected plastic bag and the orginal jewellery packaging box was missing. This is a John Lewis fault, right? The worse thing is, John Lewis...
(read more)
★★☆☆☆
“Very helpfull customer service.... but only over the...”
Written on: 29/03/2011 by kisonka7 (3 reviews written)
Very helpfull customer service.... but only over the phone....
I've reserved a beer fridge in Oxford Street Branch and been told to come and pick it up any time. Sounds good, when I have arrived to collect it i've been told that it's still in a warehouse and it will take 4 days to get it to this store...
(read more)
★★★★☆
“bought a samsung tv.the staff were very knowlegdable...”
Written on: 22/03/2011 by fussygirl (3 reviews written)
bought a samsung tv.the staff were very knowlegdable and helped me to make the right decision,they gave me a couple of suggestions and were generally very helpful. very pleased with the service ,would buy any electrical device from them again. (read more)
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★★★★★
“Ordered a new Sony computer, best price on web by far,...”
Written on: 15/03/2011
Ordered a new Sony computer, best price on web by far, on Saturday at 5pm. Arrived Monday morning at 10am. First class (read more)
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Showing 11 - 20 of 60 Reviews
★☆☆☆☆
“John Lewis claim to have the best customer service but...”
Written on: 16/02/2011
John Lewis claim to have the best customer service but I have only had the worst experience with them. I bought a coffee maker for Christmas for my friend which ended up being faulty. My friends called them up to arrange a pick up to get another machine, but these idiots came to my house instead of my friends'... despite very clear instructions NOT to come to my house. The most frustrating part of this is that my friend had taken a half day to stay at home and wait for the deliverers. SInce... (read more)
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★★★★★
“I bought a 42" Panasonic HD TV from them and it was...”
Written on: 30/01/2011
I bought a 42" Panasonic HD TV from them and it was delivered the next day. They were the only shop to offer a 5 year guarantee.
I also bought a sony electric toothbrush on the 6 December last year, but unfortunately it broke down on the 27 January. I sent a mail to the service department asking them for a refund and I got a reply the next day to say that my refund had been sent to my bank. I did not even have to sent the faulty goods back.
The service was fantastic which is very rare...
(read more)
★★★★★
“Great website for shopping online. ”
Written on: 15/01/2011 by meghanhughes (1 review written)
Great website for shopping online.
I mainly use this for buying clothes and perhaps it's not the cheapest, but for ease of use and the quality of choice it's fantastic. Would definitely use again, and infact already have several times - delivery is always excellent too.
(read more)
★☆☆☆☆
“I have been a loyal John Lewis customer for many years...”
Written on: 14/01/2011
I have been a loyal John Lewis customer for many years but my last two orderd from their website have been an absolute nightmare. My first order was a bedside table to be delivered to my house. After two weeks i called John Lewis to enquire about the delivery and they told me they had tried to deliver the day before at 7pm however no one was in so they left a card - total lie. We were in, sitting in the front room by the window, no courier and no card. Checked the address was correct etc,... (read more)
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★★★★★
“I really like using the John Lewis website. It is easy...”
Written on: 12/01/2011 by lewism (1 review written)
I really like using the John Lewis website. It is easy to navigate and the search works well. I bought Christmas gifts for friends and family, finding something for 5 people. Checkout was easy. Goods were delivered on time. No complaints. I later wanted to buy an extra gift set from there. I was worried about asking them to deliver it as I knew that most of the courier companies were really behind from the snow. I went to the checkout hoping to find a 'collect in store' option and was... (read more)
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★☆☆☆☆
“Poor delivery and found it cheaper elsewhere. Waste of...”
Written on: 10/01/2011 by doodlez (1 review written)
Poor delivery and found it cheaper elsewhere. Waste of time (read more)
Visit johnlewis.comGuest's Response to doodlez's Review
Written on: 20/07/2011
I find doodlez review completely unhelpful no explanation at all
Reply to this comment
★★★★★
“Brilliant TV exceptional colours although could do...”
Written on: 09/01/2011
Brilliant TV exceptional colours although could do with an on screen Equalizer to fine tune the sound which is a bit too speech orientated for me. John Lewis though were fantastic giving me £155 off on the list price due to a price match of an online Shop.
Delivery was quoted as 7am-2pm on Jan 7 and it arrived at 11am that very day on a John Lewis truck. Price match request took a few days to approve although it was sent on 31 Dec 2010 so there was a bit of delay for New Years holiday. But...
(read more)
★★★★★
“Extremely good value compared to competitors. Items in...”
Written on: 24/12/2010
Extremely good value compared to competitors. Items in the package were deliverd on time. Package price dropped to £1599 just after I had purchased it and johnlewis.com honoured their "Never knowingly undersold" price promise and refunded my £200 very promptly. This was my first major purchase from their website and I have nothing but praise. I would like to thank them all including the customer service team and the delivery team. (read more)
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★★★★☆
“I had to allow a window from 2 till 9. Finally arrived...”
Written on: 28/11/2010 by misticaber (1 review written)
I had to allow a window from 2 till 9. Finally arrived at 6pm Parcel left in boxes so I had to assemble TV myself (read more)
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★☆☆☆☆
“I returned an item to John Lewis online and my card...”
Written on: 24/11/2010
I returned an item to John Lewis online and my card wasn't credited. When I phoned to enquire why I was told they had no record of receiving it however, it can take up to 3 weeks from them receiving it to it being scanned into the system! I'm now having to send them the proof of postage when the package may just be sitting on someone's desk. (read more)
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Showing 21 - 30 of 60 Reviews
★☆☆☆☆
“In a large order with johnlewis.com totalling about...”
Written on: 29/10/2010 by littlebubba555 (2 reviews written)
In a large order with johnlewis.com totalling about £3,000 this bed was included. I signed for all the boxes on the delivery note. A fridge Freezer was part of the same order, which took almost 2 months to arrive meaning that we could not move into our house. Once the fridge was delivered we discovered that a package for the bed was missing and cannot be build. We are so far told that it will be 3 weeks until the bed slats can be deliverd! I have only ever been called back once when... (read more)
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★☆☆☆☆
“on the website delivery is stated as 2 weeks. After...”
Written on: 29/10/2010 by littlebubba555 (2 reviews written)
on the website delivery is stated as 2 weeks. After checkout that changes to 4weeks. So we sat on our hands and waited patiently. After four weeks and no contact we contacted customer services. It took four further phone call for anyone to take any notice and a further three weeks for delivery. This was very very poor service. The fridge was only one ofseveral items on the order. There were problems with two other items one of which is still not yet resolved.
Completely useless service, and...
(read more)
★★★★☆
“very easy to order and delivered on time - what more...”
Written on: 27/10/2010
very easy to order and delivered on time - what more could you ask for! (read more)
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★★★★★
“Website was easy to use and find the products I was...”
Written on: 27/10/2010 by jrc923617 (5 reviews written)
Website was easy to use and find the products I was looking for. Ordered a duvet set and a fold down washing line. Both were well priced compared to other sites. Even better was the fact that it was free delivery.
Goods arrived quickly within a couple of days of ordering, packaged well.
Very happy with the quality of the products. Would recommend.
(read more)
★☆☆☆☆
“i ordered 4 T shirts to have them ebroided with a log...”
Written on: 09/09/2010
i ordered 4 T shirts to have them ebroided with a log for work. John Lewis delivred the wrong ones but they went straight to be enroidered. when discovered to be worng JL want tnothing to do with it. i realise this is a bit exceptional but the dissappointing thing is that JL have just washed their hands of me with no solutions which is not how they sell themselves.
do not expect them to care if you have a problem even if they created it. i spend (sorry spent) thousands at JLP and from now on...
(read more)
★★☆☆☆
“I didn't find John Lewis online at all good. I ordered...”
Written on: 04/09/2010 by roxyfloss (17 reviews written)
I didn't find John Lewis online at all good. I ordered a £1,200 Sony laptop in December and waited in all day for its delivery but when I phoned JL I was told that it had been lost and my account credited. I was furious and asked why on earth nobody had contacted me or sent another one. It took hours and many calls before I managed to secure another laptop.
However when the screen hinge snapped JL online told me to take it to my local John Lewis store. The store did not want it at all and...
(read more)
★☆☆☆☆
“ ”
Written on: 25/08/2010
Website said certain goods were "in stock" and there were more than 10 of them, and could be delivered within 14 days. Then got one email to say each item would come from the manufacturers directly, not from john lewis at all, and that the manufacturers would contact me about delivery within 2-3 weeks. Email also said money would be taken when items were dispatched.
Next day, website status says items had been "dispatched" and £1.8K taken from credit card. But no-one had telephoned or...
(read more)
★★★★★
“Excellent product. Great customr svice. Prompt...”
Written on: 29/07/2010
Excellent product. Great customr svice. Prompt delivery. Very efficient and friendly instaler. (read more)
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★★★★☆
“A large range of goods, always delivered in good...”
Written on: 03/06/2010 by mike13 (31 reviews written)
A large range of goods, always delivered in good condition and within good time. the customer service has been good as well.
the products are a tad on the expensive side, but the name brands they stock do attribute to this.
the customer service is what you are paying for, so for that reason its worth going through ' john lewis '.
(read more)
★★☆☆☆
“The online delivery to a store is useful, quick and...”
Written on: 01/06/2010
The online delivery to a store is useful, quick and reliable. The returns procedure is inconvient and slow. First you have to send an email saying why you want to return the item then wait...up to a day...to receive a number that you write in the parcel. Next you send back through the post office..ok...JL dont tell you they have received your parcel back and I am still waiting for the money to go back into my account 2 weeks later. I dont even know if they have received the item back. I have... (read more)
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Showing 31 - 40 of 60 Reviews
★★★★☆
“After having the whole house improved we bought all...”
Written on: 21/04/2010 by mr mrs sphere (7 reviews written)
After having the whole house improved we bought all our bits for the new kitchen including material for the new blinds in all the rooms, the bluewater store was fantastic and everything we needed.
Cannot fault the service and they arranged to get everything delivered.
Mr Mrs Sphere
(read more)
★★★★★
“Purchased Panasonic DVD recorder. Intermittent problem...”
Written on: 12/04/2010
Purchased Panasonic DVD recorder. Intermittent problem where it would switch itself on and take over the TV channel being watched. (A minor but irritating fault). Returned to store on a couple of occasions for repair. Problem still persisted so offered full cash refund. Such good service bought a new DVD recorder whilst still in the store. Very helpful staff, took immediate responsibility for sorting out the problem (none of the "you need to/it would be quicker to contact the manufacturer... (read more)
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★★★★★
“After we had our kitchen done we decided to buy some...”
Written on: 26/02/2010 by PATRICIA DELMANSON (3 reviews written)
After we had our kitchen done we decided to buy some trendy lighting for the eating area, well John Lewis were the only company we could find that could deliver whay we wanted.
The lighting looks fantastic, they sit over our new granite table that the kitchen company installed, John Lewis delivered on time, one light was broke but with no bother it was replaced and turned up within 48 hours.
Fantastic service will use again.
(read more)
★★★★★
“I purchesed a set of saucepans and a kettle and...”
Written on: 25/02/2010 by RubyStanley (4 reviews written)
I purchesed a set of saucepans and a kettle and toaster from John Lewis online. The service was very good and they delivered within 2 hours of the specified time which is reasonable in this day and age.I have never purchased online before but i will use there service again. (read more)
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★☆☆☆☆
“I have had an horrendous experience purchasing your...”
Written on: 16/02/2010 by underscrutiny (3 reviews written)
I have had an horrendous experience purchasing your products ( simplehuman.co.uk) through John Lewis online. (14813009) The original order of (3) sku # CW1835 White small corner bins arrived with 2 of the three bins damaged (dents). In addition someone ( JL or SH ?) had fixed large stickers to the front of each bin and by the front I mean across the front of the white surface, these stickers could not be removed without leaving a residual glue . I contacted JL and requested exchange products... (read more)
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★☆☆☆☆
“John Lewis has a wonderful reputation but their online...”
Written on: 12/12/2009
John Lewis has a wonderful reputation but their online business has descended into shambles. Not only have they failed to deliver orders where customers have paid extra for specific delivery dates but they have failed to tell those customers that their orders will not be fulfilled.
They say that they have thousands of unfulfilled orders yet continue to take orders which they may not be able to fulfil. They ignore customer complaints even though I have a "read receipt" for my complaint to...
(read more)
★☆☆☆☆
“I ordered a 40" toshiba tv from johnlewis.com, despite...”
Written on: 13/06/2009 by zurich (2 reviews written)
I ordered a 40" toshiba tv from johnlewis.com, despite being given a 2 week delivery estimate, as i thought i would be in good hands. how wrong i was. instead of a 40" tosh jl sent me a 50" panasonic!!! fantastic news for some but it was too big for me and i doubt they would have honoured their 5 year warranty. anyway i was stuck with a monster tele which i was told in no uncertain terms i could not use until it had been swapped for my original choice which of course was out of stock. i... (read more)
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★★★☆☆
“john lewis is a good company with a very bad delivery...”
Written on: 19/05/2009 by kalinosia81 (1 review written)
john lewis is a good company with a very bad delivery service - using HDNL who simply don't deliver... (read more)
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★☆☆☆☆
“Very disappointed with John Lewis ... not what you'd...”
Written on: 23/04/2009 by MB101 (2 reviews written)
Very disappointed with John Lewis ... not what you'd expect from such an established retailer. Goods delivered damaged AND late - no apology or much help from their so called customer service team (read more)
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★★★☆☆
“John Lewis has boring overpriced furniture. Almost an...”
Written on: 03/04/2009 by LDav (4 reviews written)
John Lewis has boring overpriced furniture. Almost an exercise in how much beige and brown can be fitted on a single page.
However once you get over the initial impression, it at leaswet offers a range of colours for the boring furniture, disguising it somewhat.
On the other hand the electricals I bought there were very well handle, the price match was relatively hassle free and painless.
(read more)
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Guest's Response to doodlez's Review
Written on: 11/07/2011
Such a comment really deserves a full explanation and in the absence of such I'd guess there is other than a true motive for the words . . .
We've bought hefty items as well as the piffling ones for many years and always found the firm reliable in efficiency and pricing. Five ear guarantee inclusive on a TV . . . And there's more!