john lewis www.johnlewis.com reviews | Watch This Item.

Average Ratings
Customer Service5.7/10 Based on 7 ratings
Quality of website7.4/10
Value for Money5.7/10
Overall rating5.9/10
50% Recommended7 out of 14 Reviews
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14- John Lewis www.johnlewis.com Reviews

  • Full review by
    zurich Rank: Corporal
    on 13th Jun 2009


    User Rating : 1
    Respect : 0

    Good Points: The only reason they get 1 point is they refunded without any issue although i did have to chase them up.

    Bad Points: uncourteous and unfriendly management with no ability to sort things out. no explanation of what went wrong but got the impression they knew what was going on but they weren't telling me. Will NEVER use again.

    General comments: I ordered a 40" toshiba tv from johnlewis.com, despite being given a 2 week delivery estimate, as i thought i would be in good hands. how wrong i was. instead of a 40" tosh jl sent me a 50" panasonic!!! fantastic news for some but it was too big for me and i doubt they would have honoured their 5 year warranty. anyway i was stuck with a monster tele which i was told in no uncertain terms i could not use until it had been swapped for my original choice which of course was out of stock. i decided i would wait the week or so until more stock came in. but the date of arrival kept slipping until i was told, 6 weeks later, that no more stock would be coming in. i then decided a refund would be the best option and the monster was picked up a week later. the tele that i had originally ordered then mysteriously appeared back on their website at 200 pounds more than i had paid. of course i complained but got nowhere.
    zurich's review and ratings     | 232 words

  • Review by
    kalinosia81
    on 19th May 2009


    User Rating : 5
    Respect : 0

    john lewis is a good company with a very bad delivery service - using HDNL who simply don't deliver...
    kalinosia81's full review     | 115 words

  • Review by
    MB101 Rank: Lance Corporal
    on 23rd Apr 2009


    User Rating : 1
    Respect : 0

    Very disappointed with John Lewis ... not what you'd expect from such an established retailer. Goods delivered damaged AND late - no apology or much help from their so called customer service team
    MB101's full review     | 33 words

  • Review by
    LDav Rank: Corporal
    on 3rd Apr 2009


    User Rating : 6
    Respect : 0

    John Lewis has boring overpriced furniture. Almost an exercise in how much beige and brown can be fitted on a single page. However once you get over the initial impression, it at leaswet offers a range of colours for the boring furniture, disguising it somewhat. On the other hand the electricals I bought there were very well handle, the price match was relatively hassle free and painless.
    LDav's full review     | 72 words

  • Review by
    ganwilliams Rank: Lance Corporal
    on 19th Feb 2009


    User Rating : 10
    Respect : 0

    great selection of products from technology to fashions at fair prices given the level of service and information offered! and easy to find what I was looking for... although Free delivery is a brilliant offer, I opted for buying online one day and collect my goods in my local branch the next day... saved having to wait in for a delivery or worse collecting the goods from a nearby depot! great service
    ganwilliams's full review     | 73 words

  • Review by
    pauline 27
    on 10th Jan 2009


    User Rating : 8
    Respect : 0

    I rang Customer Service department after my Grandaughter opened a present of pjamas only to find the top was the correct size but the bottoms, which were purchased together as a set were 3 sizes bigger. They said someone from the childrens department would call, which they did left a message to say the correct size were on a display at the moment. As soon as someone from the display department could remove them they would be posted out to me. Said they would keep me informed.I think overall t ...
    pauline 27's full review     | 137 words | 1 comment added.

  • Review by
    mclean3 Rank: Lance Corporal
    on 4th Jan 2009


    User Rating : 4
    Respect : 0

    I've been told I can get a refund on Sony TV we paid £780 and it is now £599.99. Unfortunately, because I bought it online there is no refund offered. In future I will be going in to the store.
    mclean3's full review     | 61 words

  • Review by
    Guest.
    on 7th Aug 2008


    User Rating : 2
    Respect : 0

    Waited 2 weeks for a black electric cooker from www.johnlewis.com. They delivered a stainless steel gas cooker. Seemed to drag their heels sorting out the mess. Have to now wait for a further 2 weeks for a delivery slot. I feel they have made no attempt to rectify the situation.
    Guest's full review     | 59 words

  • Review by
    rakshasi Rank: Lance Corporal
    on 4th Jul 2008


    User Rating : 10
    Respect : 0

    i ordered a fridge online from www.johnlewis.com which was delivered in two days. a couple of days after i had been using it, i noticed a large scratch near the base which i had missed when unpacking it.i was hesitant to call as i had not reported it as soon as i had unpacked it - but as soon as i did, they apologised and replaced it with a new model in two days!excellent service on all counts - i would go back to them just for their customer service!
    rakshasi's full review     | 102 words

  • Review by
    jclarkeuk
    on 25th Sep 2007


    User Rating : 5
    Respect : 0

    I ordered items, and the delivery company used by John Lewis are dreadful. Persistently said they tried to deliver the parcel over 2 weeks. Eventually, I cancelled the order and will order from a company with a more reliable delivery company. Items ordered were for christening presents, and as they hadn't arrived I had to turn up without any gifts. On another occasion I had ordered flowers to be sent for a present. The flowers arrived as a gift, but they were not good quality! I complained to ...
    jclarkeuk's full review     | 155 words

  • Review by
    erica3
    on 21st Jun 2007


    User Rating : 10
    Respect : +1

    I am very impressed with the ease of ordering and efficiency of service at John Lewis, as I am currently into the eighth month of waiting for goods to be delivered from Browns of York. It is refreshing to deal with a store that understands the meaning of customer service.
    erica3's full review     | 78 words

  • Review by
    djferros Rank: Lieutenant
    on 30th May 2007


    User Rating : 10
    Respect : 0

    John Lewis is a quality store, and it appears their website also reflects this. At first my card was declined (my card companies fault), and John Lewis called me immediately to let me know. As such, I was able to contact my card company and sort the problem out immediately, without adding to any delays.
    djferros's full review     | 112 words

  • Review by
    PeteB Rank: Sergeant
    on 3rd Jan 2006


    User Rating : 10
    Respect : 0

    I ordered a Bose sounddock from John Lewis online on a Wednesday afternoon at 4.15pm; it was delivered the next day at 8.55am!
    PeteB's full review     | 45 words

  • Review by
    Madness12345 Rank: Lance Corporal
    on 10th Apr 2005


    User Rating : 0
    Respect : 0

    Ordered a 32" Hitachi plasma TV from John Lewis Watford, I specifically ordered this TV due to it being manufactured in Japan to the highest quality. On delivery and unpacking I noticed a huge empty space at the rear of the TV and that there was no country of manufacture. I phoned JL and they were unhelpful on the phone claiming their display model also had a gap. I went to the store and found that there was no gap. To my shock, all the staff began whispering to each other on my arrival which I ...
    Madness12345's full review     | 167 words | 1 comment added.


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