John Lewis Reviews - www.johnlewis.com

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Latest Reviews

★☆☆☆☆

“Never use again”

Written on: 25/11/2016 by YasminPayne322 (1 review written)

About 12 months ago I purchased an Ipad from John Lewis when it arrived I was shocked to find it had been packed into a large box with no packing to stop it moving around inside. At that time I telephoned them to complain about the poor packaging of such expensive and delicate items, they said they would take note of it. I just decided to try them again and purchased a sony walkman at £130.00 at the time of ordering online I left a message explaining about my last experience of poor packing. I… Read Full Review

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★☆☆☆☆

“How silly does John Lewis think people are?”

Written on: 18/11/2016 by poppey (15 reviews written)

Having visited a John Lewis store on various occasions over many months, I visited Johnlewis.com to find the item I wanted in stock online. I then waited and visited again twice over a 3 month period. Still no stock in store, but available online. Then the penny dropped! John Lewis have now come up with a really good wheeze of making more money by only (apparently) stocking items online so that you can "pay" to go down to your local John Lewis store to collect them. Yes! In effect, people… Read Full Review

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★★★★★

“Great value Cushions”

Written on: 06/07/2016 by cosynest (2 reviews written)

Bought these Feather filled cushion pads to replace the hollow fibre ones that came with the cushions (from M&S) and they just transform the cushions. Very easy to plump up and they are so much more comfortable too. A great and cost effective way to improve otherwise poor cushions. Recommended to all… Read Full Review

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★☆☆☆☆

“Dire cutomer Services”

Written on: 07/06/2016 by LarissaCasey (1 review written)

Unscrupulous and less than honest. Shame to see a once respected icon who prided itself on its customer services fall to such low depths, which includes giving loyal customers the run around, ignoring emails and “customer services“ representatives being rude. I will never order from them again… Read Full Review

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★☆☆☆☆

“Appalling Treatment by Customer Service etc ”

Written on: 01/04/2016 by GWReviews (3 reviews written)

Email today to the Managing Director of John Lewis. Dear Managing Director of John Lewis, As a Loyal Customer who has everything in his home electrical purchased from John Lewis I am shocked at the way I have been treated. It is clear today John Lewis is too Big its failing Customers! Firstly I am medically Retired with Series Heart condition customer and this has created severe ill health and heart issues through the stress of How I have been Terrible Treated. Back and forward with… Read Full Review

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Gwreviews's Response to GWReviews's Review

Written on: 31/05/2016

PS

Thanks To Customer Relations Manager
John Lewis Technical Support

She alone Strived to remedy a difficult situation and try to put things right going far beyond all those befor. I say Thank You

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★☆☆☆☆

“John Lewis will not honour price match”

Written on: 02/12/2015 by 360Richards (1 review written)

Price Match Not honoured. I bought a PS4 for £289.95 2 weeks ago. This item is now selling for £249.99 at Argos, Game, Tescos and Smyths Toys. Sent evidence and John Lewis are refusing to orice match. Never Knowlingly Undersold does not exist. Avoid jL… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 23/10/2015 by Eleanor15 (1 review written)

I'm sure the product would have been great had they not smashed the oven door whilst delivering it - 2 months on I finally got a refund after all their failed promises to repair or replace - but they never even bothered to come and collect the broken item. Constantly had to chase up John Lewis's, the promised return calls never happened, nor did the 'compensation' that was mentioned. This has been the worst experience I have ever had of making on-line purchases. Strongly recommend you shop… Read Full Review

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★☆☆☆☆

“Oops, no stock control?”

Written on: 14/07/2015 by sqGarza89 (1 review written)

Ordered a bed frame in the July 2015 Clearance sale. Was a fantastic deal - too good to be true as it turns out. Also ordered an accompanying piece of furniture and arranged for carpet fitter to come out from John Lewis so we could get the carpet done before the bed arrived. A few days later and email arrives telling us they can't fulfil the order for the bed. All very odd - how much sale stock you have to get rid of is normally something stores have a good handle on, that's why there are sales… Read Full Review

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★★☆☆☆

“Birthday Disappointment”

Written on: 21/01/2015 by jesoli68 (1 review written)

After ordering an IPOD on Amazon we found it cheaper at John Lewis the order was cancelled and we returned to the store a few days later to find the item had a price change and had increased from £89 to £119 my daughter was extremely disappointed as this was her birthday present that we were not able to afford we discussed with staff why the increase of such amount and why only a unpopular colour had been left at the cheaper price (the colour was important as another gift from grandparents… Read Full Review

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★☆☆☆☆

“food price in restaurant overpriced 8 chips and a...”

Written on: 30/07/2014 by Phillips194 (1 review written)

wont go there again on a sunday plus 1 saucer with 2 tea cups couldnt believe the size of the meal better off at mcdonalds… Read Full Review

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★★★☆☆

“Installation of a new TV. Ref 36195912”

Written on: 25/07/2014 by grCameron139 (1 review written)

The set arrived as promised and was installed. However the Sky remote has to be reprogrammed in order to connect with the new TV , this was something that J L where not prepared to do. When an old person signed up for an installation they expect everything to work. I received no satisfaction from a telephone complaint. I am disappointed as I am a J L fan. John L… Read Full Review

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★☆☆☆☆

“order cancelled with no proper explanation”

Written on: 21/04/2014 by patrickjanssens (1 review written)

They cancelled my online order (Toshiba laptop) without any proper explanation. Apparently I didn't pass their "Security check". Will use Amazon for my future purchases. Never have problems with them… Read Full Review

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★☆☆☆☆

“John Lewis decided to cancel my order. Ruined New Year...”

Written on: 31/12/2013 by JAMMARBRO (1 review written)

I placed an order online on Friday 27th December at 11.02 am for 1x sonos 3 and 1x Sonos 1 wireless music systems, and also a hostess trolley. Total price £625.89. I was advised that the Sonos systems would be delivered seperately, on Saturday 28th December, and the Hostess trolley on Friday 3rd January. I noticed on Saturday morning that John Lewis had sent me an email at 15.05 on Friday to say that the order had been cancelled. This was not at my request or knowledge. I ran the customer… Read Full Review

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★★★★★

“Got worried by bad reviews but had a great experience.”

Written on: 12/12/2013 by Lynski83 (1 review written)

Ordered an iPad mini with retina from johnlewis and paid for next day delivery. I ordered at 8:30 am and did not receive a dispatch email that day, so I got worried when I read many bad reviews. However I needn't of worried as I received the email with a tracking number at 12:50 am the next day. Received the iPad later that day and could not be happier with it and John Lewis's service. … Read Full Review

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★☆☆☆☆

“Playstation 4 at John Lewis”

Written on: 02/12/2013

The whole experience was a joke. I purchased a PS4 as well as an extra game on the midnight launch. I was straight on the add to basket button as soon as it hit midnight, my PS4 and extra game were added to the cart. John Lewis sent me an email to say that my order, which was two items under one order number, would be ready to collect at waitrose the next day. I checked back 10 mins after midnight to see if they still had stock showing but they showed all out of stock. I thought great, they… Read Full Review

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★★☆☆☆

“Wolf in sheeps clothing”

Written on: 28/10/2013 by regularexpression (1 review written)

I have shopped at John Lewis for a number of years now, the main reason being the expertise of their staff, large choice of goods and up until now excellent customer service. So what changed? I purchased a John Lewis fridge and freezer, two separate units costing me over £600. I went for John Lewis brand hoping that should I have any issues they would come good and sort them out. Well after 3 years the freezer starts playing up, I contact the store where I purchased it and was told, you… Read Full Review

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★☆☆☆☆

“Not what they used to be!”

Written on: 27/10/2013 by Jamesandsarah (1 review written)

We have just taken delivery of a wooden coat hook from John Lewis and the item is clearly a damaged returned product from another customer. This is not the first time it has happened, a year ago we ordered a sleepy head baby nest for our new born baby which was delivered dirty with a returns label on the packaging. We recently ordered a pair of made to measure curtains and a blind in store, the curtains were damaged and the blind was the wrong type! Not impressed with the recent quality of… Read Full Review

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★★★★★

“top dog!”

Written on: 24/10/2013

Bought a Samsung tab 2 from them,with no problems at all.always in there,top quality service!… Read Full Review

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★★☆☆☆

“Wrong flowers”

Written on: 18/09/2013

My sister ordered some flowers for my birthday and paid for same day delivery. Just as I was going out in the evening, someone turned up from the local florists with bunch of flowers which bore no relation to the bouquet that had been ordered. I suspect it was whatever flowers they had left at the end of the day. It was actually quite a nice bouquet but there were not many flowers and it was a totally different colour - and different flowers. Very disappointing… Read Full Review

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★☆☆☆☆

“MacBook £150 Cash back offer not fulfilled ”

Written on: 13/09/2013

I am a regular John Lewis customer and on many occasions have been delighted with their exceptional customer service BUT today I am extremely disappointed at their dismissal and apparent lack of knowledge of their Google advert promising £150 cash back on a MacBook Air: Ad related to john lewis macbook air johnlewis.com - Apple Macbook Offer‎ www.johnlewis.com/apple-macbook‎ 94 reviews for johnlewis.com Claim up to £150 cash back, plus Free Delivery & 2 Year Guarantee.‎ 1,049… Read Full Review

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