First Direct Current Account Reviews

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★★★★☆
3.8 / 5
74% of users recommend this
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  • Customer Service

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First Direct Current Account
First Direct Current Account
First Direct Current Account

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Latest Reviews

★★★★★

“value for money banking”

Written on: 25/09/2014 by bexsy (1 review written)

I pay £0 for banking, and I have the use of an overdraft, really simple to use, easy switching service, access at any time any computer, excellent customer support when you call, always speak to someone from uk!I think they could improve a little like being able to nick name accounts, can get a bit confusing if you have several. £100 for switching...I'd say worth it, previous bank kept increasing charges so I ended up paying £20 or more /month for same service, now I get it all for free… Read Full Review

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★★★★★

“Been with them from the start”

Written on: 02/09/2014

About time I said how happy I am with this bank. Very simple easy to transfer money and friendly staff based in the UK… Read Full Review

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★★★★★

“Been with them from the start”

Written on: 02/09/2014

About time I said how happy I am with this bank. Very simple easy to transfer money and friendly staff based in the UK… Read Full Review

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★★★★★

“Great service for over 10 years”

Written on: 03/08/2014 by Averye1989 (1 review written)

I have always had great service from them… Read Full Review

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★☆☆☆☆

“Ridiculously bad”

Written on: 05/01/2014

This has been my worst account opening experience ever. My partner and I applied online first, then were told we had to apply again over the phone, and spent one hour each with an operator. Two months later, we haven't heard back yet from First Direct. After complaining, all they tell us is we need to retrieve the application again online, something their website wont let us do. In summary: absolutely awful, dishonest service. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Nightmare banking!”

Written on: 22/08/2013 by Reginaldfw (1 review written)

Wish someone had told me about this so called bank! Took out current accounts for my wife and myself....took ages to set up and reams of paper and pamphlets. Security process when telephoning was laughable...I never seemed to get it right....but was it just me? Paying in £1500 per month was a pain and my wife decided it was not worth the effort and tried to close her account. She wrote a letter,they phoned, and it took three hours to close. They immediately denied her Internet access, so when… Read Full Review

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★★★★★

“A big fan for many years!”

Written on: 29/06/2013

I have had an account for over twenty years and throughout that time I have experienced excellent service almost throughout. Not perfect, but so much better for most of the time than it might be reasonable to expect. I would have no problem recommending First Direct to any friend of member of my family. There is an incentive scheme for people who make referrals, but I am receiving nothing for writing this review! For most of the time I have had an account I have used the online service… Read Full Review

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★★★☆☆

“Would recommend but with caveats”

Written on: 29/04/2013 by Charlotteadelesmith (5 reviews written)

I've been with first direct for a few years now. Find them to be good customer service, well trained staff and answer within at least 3 years. I have to say, better than some banks. In addition to this, Online banking system is easy to use and customer friendly. Whenever i have requested an overdraft or a bit of information on new accounts, they all know there stuff so this is good. Negatives include there mortgage process is lengthy and they are very very tight on lending. I went through a… Read Full Review

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★★★★★

“First Class”

Written on: 09/04/2013 by mcmatt (3 reviews written)

I joined First Direct a few years ago, with the offer of £100 free to join, and another £100 if I left within a year. I never bothered to collect the second £100, as they have provided consistently excellent service. The main benefit - when you call up to discuss your account, you get straight through to a human being with a brain. No computerised menus or moronic scripts - and so far they have fixed issues quickly and fairly. Thoroughly recommended… Read Full Review

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★★★★★

“Who are First Direct?”

Written on: 10/03/2013 by ken.webb (8 reviews written)

Use them every day, rarely hear from them and they rarely hear from me, perfect! I joined them from Lloyds Tsb about 10 years ago and use their internet banking. Everything has always run as smooth as silk. If I ever have had the need to call them, maybe 4/6 times, they have always been helpful and quick to advise. They actually called me a week or so ago and checked some transactions that had appeared, seems someone had tried using my account details to obtain a pay day loan! New debit… Read Full Review

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★☆☆☆☆

“Was a good bank, but being copied and bettered by...”

Written on: 04/01/2013 by Mozchops (1 review written)

If you like being treated like an utter muppet, then I would highly recommend 1st Direct. I have banked with them since 1996, but not anymore. My experience of late has been the pits and I have closed my account due to the insulting and patronizing way I was treated as a so called loyal customer. I wanted to try them for a car loan as they more competitive than the car dealer...Big mistake, I was experienced to a 40 mins phone interrogation by some half- wit picking over ever area of my… Read Full Review

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★★★★☆

“very good”

Written on: 22/11/2012

been with them for 25 years ie since the start and very happy, quick to pick up the phone helpful and polite and 100% satisfied( UK call centre Scotland I think) but, the visa dept I am pretty sure is on another continent and it has a different feel, not as reassuring, I had a BIG problem with a charge back issue and there is a big gap in my opinion between the UK general centre and the VISA dept… Read Full Review

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★☆☆☆☆

“They just close my account”

Written on: 25/07/2012 by Ihatefirstdirect (1 review written)

One day I was a valued customer the next day they closed my account with no explanation. I didn't overdraw and had a very generouse salary going into the account? Ohh yes they closed it a day before pay day and left me totally stranded. BE WARNED they appear nice but they make up their own rules as I go along… Read Full Review

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Reginaldo's Response to Ihatefirstdirect's Review

Written on: 22/08/2013

Agree....steer well clear!

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★☆☆☆☆

“Poor internet banking, good phone service”

Written on: 22/06/2012

FIRST DIRECT CURRENT ACCOUNT: FD is part of HSBC, but the call centres are based in Yorkshire, not India. As a result, the 'phone service is efficient and punchy. However, and it's a big however, the internet banking service is really poor. Other banks and building societies had better internet banking services at the turn of the millenium let alone now. You have to set up payees using FD's names - you can't enter details yourself. Similarly, you can't rename or amend payees yourself… Read Full Review

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★★★★★

“Exceptionally good, modern personal banking”

Written on: 13/04/2012

I have held a 1st account with First Direct for 6 months and I received a £100 incentive within a month of switching from HSBC. I agree with the review below - at last there is a bank with decent, courteous and helpful customer service. The best feature of First Direct is that you call up and straight away get through to an adviser. For other banks you have to enter anything up to 3 different security numbers (how the elderly use telephone banking is beyond me). Internet banking is… Read Full Review

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Reginaldo's Comment

Written on: 22/08/2013

This is not 1st direct I know...it takes ages to get past their silly security, and then they are hopeless and when I closed my account was on phone for three hours!,

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★★★★☆

“A decent bank at last”

Written on: 12/04/2012 by dicey (1 review written)

I switched from Lloyds TSB to First Direct years ago, and have been delighted with their service ever since. They are prompt, helpful and courteous. This should be the norm, but it's like the sighting of a rare animal in the banking sector, so I felt compelled to report it. Definitely worth the switch! The only drawback is that you have to credit so much into your bank account every month to get it for free. If you can afford to do that, it's totally worth it!… Read Full Review

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★★★★★

“Simply put... They are the best!”

Written on: 12/04/2012 by dennispj (19 reviews written)

Been with these guys for quite a while. They have won loads of awards so you shouldn't have any concerns about banking with them. Telephone is always picked up near instantly and they are very helpful. Shame they don't offer Buy To Let mortgages. Keep it up First Direct!… Read Full Review

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★★★☆☆

“Not for those married”

Written on: 27/02/2012 by TonySomerset (13 reviews written)

Maybe a fine current account for all you singles. It sexually discriminates against married couples. I understand the law against money laundering requires them to make checks on individuals. Now you may routinely trust organisations competence and be perfectly happy to let key original documents out of your sight. Never having had any experience of First Direct I was not agreeing to the original driving licence being posted to them. Let alone trusting the PO not to lose another letter. Other… Read Full Review

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★☆☆☆☆

“As bad as all the rest when it really comes down to it.”

Written on: 16/02/2012

I no longer have a bank account. I get paid in cash. It's the only way to not get messed around with banks and their, quite frankly, disgusting customer care. I was sucked in by First Direct's "Holier than thou" attitude towards other banks, and all the hype regarding their customer service after many years of putting up with dreadful service from both Barclays and Abbey National. Sadly, they're just like all the others, indeed (not that I had any) but their unpaid DD/SO charges are the highest… Read Full Review

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★★★★★

“Couldn't ask for better service!”

Written on: 11/02/2012 by apkirkby (2 reviews written)

Customer service is second to none. All calls are answered within seconds, no holding in queues and then getting put through to an overseas call centre. If they can't help you immediately they will take contact details and WILL call you back when they say they will. The call centre staff will take personal ownership of requests and follow up with calls, sometimes weeks later if requested, to ensure that everything has been completed to your satisfaction. I've dealt with first direct on… Read Full Review

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