Picture courtesy of Scott D.
| Ease of use | 7.9/10   |
|---|---|
| Customer Service | 7.8/10 |
| Overall rating | 7.4/10 |
Full review by
gmck
on 1st Jun 2008
User Rating : 6
Respect :
0
Been with First Direct for a number of years, sadly their attitude has declined, never anyone available for specialist advice (eg mortgages) and promised call backs never materialise. O% interest on current accounts, long delays in answering calls and generally a bad attitude.
gmck's review and ratings | 43 words
Review by
tricianorton1
on 23rd Mar 2008
User Rating : 7
Respect :
0
We are very impressed with FIrst Direct Bank. They sorted out transfer very efficiently and despite a few hicups (which were sorted quickly) we are very happy. Plus they give you £100 to open your account !!!
tricianorton1's full review | 56 words
Review by
nt500
on 20th Feb 2008
User Rating : 9
Respect :
0
Been with First Direct since they first set up and not once have I been let down. They have always delivered a good level of customer service and never have to wait long to speak to someone. They are a pro-active, forward thinking bank and have always been leading the field with new type of accounts and mortgages.Their text message alerts are very useful and being able to use your local HSBC bank for deposits is very useful.
nt500's full review | 119 words
Review by
Guest.
on 11th Feb 2008
User Rating : 9
Respect :
0
Been with First Direct for 13 years now and basically all I can say is simple to use and no problems. Thoroughly recommended.
Guest.'s full review | 34 words
Review by
Deneshae
on 24th Dec 2007
User Rating : 7
Respect :
0
I would recommend first direct in a heartbeat!!! I have been with them 2 years and during this time I have successfully claimed back my bank charges, had them pay for a taxi home for me when their systems were down on a weekend and I couldn't get home as well as wire money to another one of my accounts and they covered the cost.
They are always ready to go the extra mile - even if it means they have to foot a minimal bill (a £12 Western Union charge or £40 black cab bill!) and wil ...
Deneshae's full review | 177 words
Review by
XX
on 17th Nov 2006
User Rating : 0
Respect :
0
I closed my account 2 days ago. I did not want to be associated with a bank that trail-blazed charging. I remember they were the first bank started to give cash rewards if you switched to bank with them, now First Direct are also the first one to charge customers. Shame! I did not dislike banking with them.
XX's full review | 75 words
Review by
Rachybaby1234
on 5th Sep 2006
User Rating : 10
Respect :
0
I switched to First Direct after being fed up of not having a branch of NatWest in the country (I live in Northern Ireland) and having to wait five working days for money to be credited through a branch of the Ulsterbank. I saw First Direct's website and thought it sounded an excellent idea. I wasn't wrong - a simple online form and it came back to me the next day through the post, printed with the correct details. I just had to sign and that was it. Days later I received a welcome pack and a ...
Rachybaby1234's full review | 275 words
Review by
ajk52
on 7th Aug 2006
User Rating : 10
Respect :
0
You can call First Direct 24 hours a day and you get put straight through to an English speaking person. No ridiculous menus, and no Indian call centres.
My debit card was cloned and my identity was used to set up some direct debits with various people, and First Direct were very very helpful. Their fraud department is top notch, and they got my new card out to me in days.
They don't have any branches so you can't see anyone in person, but you can do a lot of things at HSBC branches anyway ( ...
ajk52's full review | 138 words
Review by
tastyle19
on 3rd Aug 2006
User Rating : 0
Respect :
0
I switched to a First Direct Current Account two years ago, just after I started a new job.
I am very disappointed with the whole experience, and I feel First Direct are confusing and difficult to work with, and frankly rubbish.
Just a few of the problems I encountered:
1) First Direct debit cards have the longest number EVER. 18 numbers vs. 12 on most cards.
2) Your account number is inconveniently hidden in the card number (not to be confused with a second card number, also writ ...
tastyle19's full review | 549 words
Review by
johnrholmes
on 31st Jul 2006
User Rating : 5
Respect :
+1
Bad points of bank charges outweigh any good points I can think of.
johnrholmes's full review | 39 words
Review by
sallyjb
on 15th Jun 2006
User Rating : 10
Respect :
0
First Direct are amazing! You get straight through to the service desk and they can always help you from transferring money abroad to more mundane every day banking matters to the unusual request! I had my purse stolen, and they not only cancelled my bank cards, but they rang my other card companies (unrelated to First Direct) to let them know too!
They are amazing as a bank.
A great way to bank. Easy painless and a UK based called centre to cap it all off.
sallyjb's full review | 88 words
Review by
wayo231
on 21st May 2006
User Rating : 9
Respect :
0
The First Direct Current Account is easy to use when using the internet banking. They ask for an internet password (not case sensitive and different to the telephone password). No need to remember your father's dog's name and if it was capitalised or not.
When you ring them it goes directly to a human being in a UK call centre! They are also very friendly.
Excellent all round service.
wayo231's full review | 80 words
Review by
foxview
on 5th Dec 2005
User Rating : 10
Respect :
0
I have been with First Direct for 6 months and found them excellent. The internet banking is very good and easy to understand, and when you telephone them you always get through to a real person.
foxview's full review | 48 words
Review by
naw
on 21st Sep 2004
User Rating : 10
Respect :
+1
I've had my First Direct Current Account for over 10 years. I have a couple of bank accounts with other banks and my partner and I have merged all our accounts together. Frankly I'm astonished at how awful the other banks call centers are compared to FD. The Halifax (now HBoS) is an incredible example of incompetance.
FD can make immediate decisions, they show flexibility and 9/10 times you're speaking to a real person within 3 rings. None of this awful "Call (avoidance) Center" Press 1 for t ...
naw's full review | 121 words
Review by
lesleymark
on 28th Jan 2004
User Rating : 9
Respect :
+3
I moved to First Direct a few months ago when my previous bank decided to withdraw free overdrafts. So far, I've been very impressed. They handled the transfer of direct debits, standing orders, etc very smoothly. Call Centre staff have been very helpful. So far, I'm delighted!
lesleymark's full review | 82 words
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