Neville Johnson Reviews

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★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“glass and spindle staircase ”

Written on: 22/05/2015 by birding (1 review written)

Thank you Neville Johnson for an amazing lounge transformation with the installation of a glass and spindle staircase. On entering our home everyone stops and remarks/so modern,so stunning. Great company,strongly recommended to anyone. Phil and Anne, Derbyshire… Read Full Review

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★★★★★

“thrilled, greatvjob ”

Written on: 06/05/2015 by harrisilkley (1 review written)

Couldn't recommend Neville Johnson highly enough. Very professional from designer to fitters Our staircase was, on time,on budget and without any of the fuss or mess we feared. Absolutely delighted Mark H. Ilkley… Read Full Review

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★★★★★

“Monstrous '60s staircase - gone!”

Written on: 15/04/2015 by WickfordChris (1 review written)

We had put up with our hideous 1960s staircase for much longer than we wished. Initially attracted by the wide variety of designs the NJ designer helped us settle on a modern oak & inset glass design. Then the surveyor took meticulous measurements and pointed out minor design features that would need special attention because of the layout, before supplying detailed templates. But the crowning feature was the care and attention given to the project by the fitting team - every joint perfectly… Read Full Review

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★★★★★

“What a great improvement. ”

Written on: 15/04/2015 by onlyone (1 review written)

When we moved into our present house we inherited a very dated staircase. We researched modernizing it on line and found Neville Johnson. The choice was fantastic and the most difficult thing we had to do was to make a decision on which design we would like. We eventually went with a glass and oak design. The service we got from the Neville Johnson team was excellent. The planning and installation was meticulous and everything went exactly as planned. We were skeptical regarding the… Read Full Review

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★☆☆☆☆

“Not the quality advertised. ”

Written on: 12/04/2015 by MrL.fromLondon (1 review written)

What we liked: - the brochure - the sales person's ideas What we didn't like: - 9 months delay in completing the project - workmen coming without the right tools or material - the damage to the wall and wooden floors - the finish (holes not filled, scratches, misaligned elements, etc...) - some of the staff who were useless or simply rude and threatening - the cost, it only it was a better finish... Based on our experience, I find the number of good reviews suspicious (are they real?) or… Read Full Review

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★★★★★

“The best company we have ever dealt with”

Written on: 09/04/2015 by Harris48 (1 review written)

From designer, surveyor, installation team and customer services through to completion of the contract the process was seamless. The price quoted by the designer was exactly what we paid and gave us more than we expected, with second to none quality. The contract was started and completed within the dates agreed. The room was cleaned and ready to go when the installation team left. Little Aston, Sutton Coldfield… Read Full Review

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★★★★★

“BESPOKE STORAGE”

Written on: 20/03/2015 by TheMailman (1 review written)

Words fail me, I could fill a book with superlatives!From start to finish Neville Johnson were "FANTASTIC." DESIGN & SURVEY /FITTING "EXCELLENT PROFESSIONAL & FRIENDLY" BUILD QUALITY/MATERIALS "SUPERB" I would definately use again IF I move home!!!!! PM STAFFS… Read Full Review

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★★★★★

“Staircase to heaven”

Written on: 19/03/2015 by PaulStanbridgeExmouthDevon (1 review written)

We live in a modern apartment but the stairs did not provide the contemporary feel we wanted. We looked in a Neville Johnson brochure and were impressed at the choice. We decided on oak and glass. As soon as we contacted them everyone we spoke to was friendly, helpful and very professional. The quote,plans and payment terms were very clear. Neville Johnson delivered in all respects. The installation took less than a day, the old stair spindles and newel posts were removed and disposed of. The… Read Full Review

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★★★★★

“Glass Staircase Replacement”

Written on: 05/03/2015 by cbuckler (1 review written)

We were very pleased with the professional way the staircase was designed, and the comprehensive drawings gave us the confidence to use this company. The fitter worked tirelessly, arrived when he promised and finished on schedule.He finished the job to a high standard and tidied up all the mess and taking it away with him. The overall effect has transformed our hallway and I am sure it has added value to our home. We have had many visitors since the work was completed and all of them have been… Read Full Review

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★★★★★

“Professional staircase transformation GU47”

Written on: 21/02/2015 by jonathon26 (1 review written)

The ultimate professionals from design and communication to installation. The workmanship and quality cannot be faulted. We have had so many complimentary remarks and are already recommending Neville Johnson to anyone that visits… Read Full Review

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★★★★★

“Classy Neville Johnson Staircase”

Written on: 20/02/2015 by KenandSusanScotland (1 review written)

We have recently replaced our 1960s staircase with a modern beech-wood and stainless steel design from Neville Johnson. We are extremely pleased with the high quality of work and finish. The design, materials and craftsmanship are of the highest order and has transformed the interior of our house. From the first visit by the designer through to the fitting this company has been a pleasure to do business with. The work was completed expeditiously and efficiently in one day. Congratulations to… Read Full Review

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★★★★★

“Complete transformation”

Written on: 19/02/2015 by Whiteoak99 (1 review written)

After nearly 40 years, our staircase was looking tired. Neville Johnson transformed it in just one day by installing a new modern wood and glass design. It looks fantastic! They were efficient and professional at every stage; quotation, survey and installation; with no sales pressure. The job was completed with a minimum of disruption. Brian R, Bristol… Read Full Review

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★★★★★

“Neville Johnson Library Wall and Office”

Written on: 21/01/2015 by Leahu148 (1 review written)

We asked Neville Johnson to quote and design a large and high library wall (with ladder) and to fit an office into an area in our new apartment. We were very happy with the design and booked the installation for November last year. A surveyor came before the installation and went through everything in absolute detail and ironed out any queries. The fitters arrived on the allotted date and time and set to work. I have to say that we were incredibly impressed. They worked solidly through the 2… Read Full Review

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★★★★★

“New staircase”

Written on: 21/01/2015 by PFChislehurst (1 review written)

The new staircase lived up to the publicity: the highest quality materials, installed extremely well with great attention to detail and with minimum upheaval, All aspects of this purchase from initial planning to the installation were handled in a friendly and efficient way… Read Full Review

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★★★☆☆

“Customer Service has disapeared”

Written on: 11/01/2015

We had fitted wardrobes from Neville Johnson fitted in October 2014. The salesman was very helpful and the initial installation was done to a good standard. However the installation was not completed as they had a defective saw and could not finish the plinth. This was not a problem as we were assured they would come back and fit it. Over the next couple of days we found a few other minor defects in the finish which we highlighted to them. When they eventually fitted the plinth ( it was not… Read Full Review

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★★★★★

“Glass Staircase”

Written on: 23/12/2014 by Margaret8745 (1 review written)

From start to finish the service we had was first class. Sales pitch was low key and not pushy, surveyor thorough. The installation team were polite and lovely to have in our home. The finished product has completely transformed our house we absolutely love it. MA TW11… Read Full Review

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★☆☆☆☆

“Appalling service ”

Written on: 22/12/2014 by Jacqueline397 (1 review written)

Work stared on the 1 November 2015 it is now 20 December 2015 and sill nit finished and have had the fourth compleation date cancelled again today… Read Full Review

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Russellsprouts's Comment

Written on: 22/01/2015

Do you own a time machine?

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★★★☆☆

“Could do better!”

Written on: 13/12/2014 by niCompton45 (1 review written)

Recently had fitted wardrobes from Nevillr Johnson. We were impressed with the designer even though the designs were very expensive and twice companies such as John Lewis. We have had many problems along the way including forgotten or delayed appointments, several visits to correct faults on the wardrobes after installation etc. So far, NJ have always returned to correct faults but the attitude of some of the staff is not always customer friendly and slightly rude. We very much like the… Read Full Review

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★★★★★

“Staircase Balustrade”

Written on: 04/12/2014 by philip.s (1 review written)

We had our old bannister/balustrade replaced by natural oak with inlaid glass panels and to say the least we are delighted with the end result. The glass panels have truly 'opened up' the main hallway and stairs, giving the appearance of a much larger and brighter hall area and stairs. We love the modern clean and natural lines which also fits well with age of the house and other features. The sales and survey team were most impressive, at no time were we put under any pressure to buy, their… Read Full Review

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★★★★★

“shelving”

Written on: 28/11/2014 by 453Whalen (1 review written)

I would recommend Neville Johnson in the highest terms. The process from initial design to final installation was carried out with true proffessionalism. I am delighted with the shelving. Many thanks. A.C. of WA8 5BW… Read Full Review

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