Neville Johnson Reviews

Click here if this is your business
★★★★★
4.5 / 5
705
89% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Neville Johnson - Ask a question now

Media Gallery for Neville Johnson

Neville Johnson
Neville Johnson
Neville Johnson
Neville Johnson

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Neville Johnson staircase”

Written on: 16/08/2017 by Glain (1 review written)

Extremely pleased with my new oak and black metal staircase from Neville Johnson. Helpful salesman, knowledgeable surveyor and best of all supremely skilled, hardworking fitters from Oldham who have created a staircase that is admired by everyone who has seen it. Can't recommend this company highly enough… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“A highly professional approach”

Written on: 31/07/2017 by DW12 (1 review written)

Everything went to plan. Knowledgable salesman but not pushy, very thorough survey, and best of all, a fantastically skilled fitter. All to the promised time scale. DW, Exmouth… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“FANTASTIC STAIRS”

Written on: 28/07/2017 by Meghan159 (1 review written)

FROM THE QUOTE TO SURVEY TO FITTING WE CANNOT BELIEVE THE PROFESSIONISM AND COMMITMENT TO CUSTOMER SATISFACTION.THE STAIRS WHEN COMPLETED ARE UNBELIEVABLE EVEN BETTER THAN WE EXPECTED AND WE EXPECTED A GREAT JOB .WE CANNOT RECCOMEND THEM HIGHLY ENOUGH.WELL DONE TO EVERYONE INVOLVED IN OUR STAIRCASE RENOVATION.MR P… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“New stairwell from Neill Johnson”

Written on: 25/07/2017 by VicMarcia (1 review written)

We had our stairwell updated to oak and glass by Neville Johnson. We are absolutely delighted with the finished product which has made our hallway much lighter and more modern. The craftsman who did the installation was excellent and totally professional. He completed the work to a very high standard and within agreed timescales. The company looked after us from start to finish. LD1… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Our new staircase”

Written on: 24/07/2017 by MalikChaney (1 review written)

Our old stairs had served us well for nearly 40 years but our stairs had no hand rail on either side and as we are getting older this was a problem. Having seen a Neville Johnson advertisement we requested a brochure. Then we contacted the Company and a staircase designer called round and talked us through various possibilities. There was no high pressure sales promotion but good and honest advice. In fact the designer returned to visit us on a second occasion to answer our questions. Then a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service from beginning to end”

Written on: 24/07/2017 by christhegirl (2 reviews written)

We are extremely happy with the service we received from Neville Johnson. We were given very good advice, without any pressure. We were informed of the progress with our order several times and the installation was exceptional. Our house was left clean and tidy (even the garden!). We are now the proud owners of a beautiful staircase which has transformed our hallway… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent seevice”

Written on: 24/07/2017 by McLeodfx185 (1 review written)

I cannot stress enough the professional service and product that we have bought. I would recommend Neville Johnson to my friends and family in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“refusing to refund my deposit”

Written on: 20/07/2017

They failed to deliver the specification of stairs that was agreed. Have had 2 aborted installations. They have taken all the finance money even before they started the job! They have my deposit too. I have no stairs and no money either. They are refusing to refund me. Terrible customer service, no one has taken ownership of my complaint. The whole process is terrible. Every time I asked a question they sent me yet another set of technical drawings...how does that help? They are so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Extremely disappointing experience ”

Written on: 23/06/2017 by SegG (1 review written)

Rubbish service so far ..... Let's see if NJ can redeem themselves � Another visit from NJ ten months after the start of the furniture installations, which are still not completed, seems two of the rooms are having parts of the furniture dismantled and will have to be remanufactured and refitted. Looks like it's going to be a two year job, really should have gone to IKEA. Quicker customer service �… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Beautiful Oak and Glass stair case”

Written on: 01/06/2017 by sallykennorthampton (1 review written)

Decided on a new look for the stairs never imagined how well Neville Johnson could transform our dull and dreary stair case total shocked. Work was complete in a day as promised all neat and tidy at end, and the result fantastic so so pleased, light and modern look to the stairs Oak hand rail and posts are beautiful and this is then complimented by the glass our friends are all enquiring how and whom so would recommend this company to everyone. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Worth the wait”

Written on: 20/05/2017 by Chapman470 (1 review written)

Everything went superbly well from design to installation and the finished article surpassed our expectations despite having seen the glossy brochure lot's of times. It really is as good as the pictures! The glass has flooded what was a fairly dark hall with light and the effect is stunning. We liked the professional, courteous and timely service but were a bit disappointed about the lead time even though in the end it has proved well worth the wait… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very good job”

Written on: 17/05/2017 by Galbraithat480 (1 review written)

Here in Northampton we are very pleased with the excellent job done by this company.They have done exactly what they said and on time, right from sales, survey and of course fitting resulting in an brilliant finished article.We now have the staircase we have wanted very glad we decided to have this done… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Quality and service that is second to none”

Written on: 16/05/2017 by Medina127 (1 review written)

From initial enquiry, on site discussions with designer, visit by surveyor to refine the measurements and ensure the design was precisely to our requirements through to the installation itself; every element was absolutely top quality. People arrived exactly when they said they would, samples of materials were provided, thoughtful discussions were held and really sound advice offered. The service really could not be bettered. We are delighted with the quality of the finished installation and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“RENOVATED 60S STAIRCASE”

Written on: 18/03/2017 by LS15 (1 review written)

We had a 60s style staircase refurbished into modern oak and glass. All staff were extremely helpful and polite from initial consultation with no heavy salesmanship to final fitting. A quality service was delivered each showing prefessionalism and experience in their own fields. We were advised at commencement of the job that the carpets and grippers needed to be removed. The work was completed in a day. The fitters were respectful of our property. A gazebo was erected on the drive so all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Staircase - I expected better quality and service”

Written on: 01/03/2017 by BrookeFernandez (1 review written)

The project was to fit a replacement staircase. They said the project would take 3-5 days. The first team said they couldn't finish the job as the treads had been made to the wrong dimensions so no steps could be fitted. Three weeks later another team came, fitted the bottom step and said they couldn't fit the other treads without dismantling much of the work that had already been done. They left after fitting the one step. Later, another team came and fitted the remaining steps, apparently… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Think twice before purchasing a Neville Johnson Staircase”

Written on: 13/02/2017 by jackiemiles (1 review written)

Neville Johnson promised I would be delighted with the end result. Really? No, I am not. I need to get a plasterer in to finish the job. Neville Johnson are too mean as a company to employ a plasterer. I am not talking redecoration, that's down to me. However, the high prices charged for the staircase is just that, a staircase not a finished job to be proud of. Pathetic.... even more pathetic when I complained I was told that "I was told this would be the case", not helpful one bit. Neville… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Appaisal of workmanship for staircase”

Written on: 06/01/2017 by Conley315 (1 review written)

The service received from head office and workmanship of the project was carried out in a most professional way. The quotation was clear, the surveyor was very methodical and drawings easy to read and the fitters who carried out the job on site were real craftsmen. Everything turned out to be to my satisfaction and the oak finish looks beautiful and set off my hall in a very nice way. There is nothing I can say which I did not like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Heathercallaghan's Comment

Written on: 10/01/2017

Roughly how much did the staircase cost. I have ordered Brochure but want to know what I should expect. Thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“New stairs Grantham Lincs”

Written on: 09/11/2016 by grantham111 (1 review written)

Excellent service throughout and quality product Very pleased with our staircase, no mess either… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Heathercallaghan's Response to grantham111's Review

Written on: 05/01/2017

Hi, would you be able to advise the approximate cost of this please. Heard they charge in region of 20k thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“From concept to completion I can only complement...”

Written on: 12/10/2016 by Bilplopa (1 review written)

From concept to completion I can only complement Neville Johnson on the care taken, advice given in refurbishing of our staircase. We chose natural oak with twist spirals and feature step. The fitters did a fantastic job leaving the area clean and tidy after installation. We are very very impressed with our new staircase and so have our visitors… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Oak and glass staircase”

Written on: 21/09/2016 by MrsJeanJohnson (1 review written)

The work was carried out by a very professional gentleman who although worked long hours did his best not to inconvenience us. He was meticulous in his work and the work is of a very high standard. The finished product far exceeds our expectations and has transformed the whole house. We are so pleased that we chose Neville Johnson to carry out the work and would certainly recommend them to our friends and family. Mrs JJ… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview