Neville Johnson Reviews

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Neville Johnson
Neville Johnson
Neville Johnson
Neville Johnson

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Latest Reviews

★☆☆☆☆

“refusing to refund my deposit”

Written on: 20/07/2017

They failed to deliver the specification of stairs that was agreed. Have had 2 aborted installations. They have taken all the finance money even before they started the job! They have my deposit too. I have no stairs and no money either. They are refusing to refund me. Terrible customer service, no one has taken ownership of my complaint. The whole process is terrible. Every time I asked a question they sent me yet another set of technical drawings...how does that help? They are so… Read Full Review

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★☆☆☆☆

“Extremely disappointing experience ”

Written on: 23/06/2017 by SegG (1 review written)

Rubbish service so far ..... Let's see if NJ can redeem themselves � Another visit from NJ ten months after the start of the furniture installations, which are still not completed, seems two of the rooms are having parts of the furniture dismantled and will have to be remanufactured and refitted. Looks like it's going to be a two year job, really should have gone to IKEA. Quicker customer service �… Read Full Review

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★★★★★

“Beautiful Oak and Glass stair case”

Written on: 01/06/2017 by sallykennorthampton (1 review written)

Decided on a new look for the stairs never imagined how well Neville Johnson could transform our dull and dreary stair case total shocked. Work was complete in a day as promised all neat and tidy at end, and the result fantastic so so pleased, light and modern look to the stairs Oak hand rail and posts are beautiful and this is then complimented by the glass our friends are all enquiring how and whom so would recommend this company to everyone. … Read Full Review

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★★★★★

“Worth the wait”

Written on: 20/05/2017 by Chapman470 (1 review written)

Everything went superbly well from design to installation and the finished article surpassed our expectations despite having seen the glossy brochure lot's of times. It really is as good as the pictures! The glass has flooded what was a fairly dark hall with light and the effect is stunning. We liked the professional, courteous and timely service but were a bit disappointed about the lead time even though in the end it has proved well worth the wait… Read Full Review

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★★★★★

“Very good job”

Written on: 17/05/2017 by Galbraithat480 (1 review written)

Here in Northampton we are very pleased with the excellent job done by this company.They have done exactly what they said and on time, right from sales, survey and of course fitting resulting in an brilliant finished article.We now have the staircase we have wanted very glad we decided to have this done… Read Full Review

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★★★★★

“Quality and service that is second to none”

Written on: 16/05/2017 by Medina127 (1 review written)

From initial enquiry, on site discussions with designer, visit by surveyor to refine the measurements and ensure the design was precisely to our requirements through to the installation itself; every element was absolutely top quality. People arrived exactly when they said they would, samples of materials were provided, thoughtful discussions were held and really sound advice offered. The service really could not be bettered. We are delighted with the quality of the finished installation and… Read Full Review

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★★★★☆

“RENOVATED 60S STAIRCASE”

Written on: 18/03/2017 by LS15 (1 review written)

We had a 60s style staircase refurbished into modern oak and glass. All staff were extremely helpful and polite from initial consultation with no heavy salesmanship to final fitting. A quality service was delivered each showing prefessionalism and experience in their own fields. We were advised at commencement of the job that the carpets and grippers needed to be removed. The work was completed in a day. The fitters were respectful of our property. A gazebo was erected on the drive so all… Read Full Review

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★★☆☆☆

“Staircase - I expected better quality and service”

Written on: 01/03/2017 by BrookeFernandez (1 review written)

The project was to fit a replacement staircase. They said the project would take 3-5 days. The first team said they couldn't finish the job as the treads had been made to the wrong dimensions so no steps could be fitted. Three weeks later another team came, fitted the bottom step and said they couldn't fit the other treads without dismantling much of the work that had already been done. They left after fitting the one step. Later, another team came and fitted the remaining steps, apparently… Read Full Review

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★★☆☆☆

“Think twice before purchasing a Neville Johnson Staircase”

Written on: 13/02/2017 by jackiemiles (1 review written)

Neville Johnson promised I would be delighted with the end result. Really? No, I am not. I need to get a plasterer in to finish the job. Neville Johnson are too mean as a company to employ a plasterer. I am not talking redecoration, that's down to me. However, the high prices charged for the staircase is just that, a staircase not a finished job to be proud of. Pathetic.... even more pathetic when I complained I was told that "I was told this would be the case", not helpful one bit. Neville… Read Full Review

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★★★★★

“Appaisal of workmanship for staircase”

Written on: 06/01/2017 by Conley315 (1 review written)

The service received from head office and workmanship of the project was carried out in a most professional way. The quotation was clear, the surveyor was very methodical and drawings easy to read and the fitters who carried out the job on site were real craftsmen. Everything turned out to be to my satisfaction and the oak finish looks beautiful and set off my hall in a very nice way. There is nothing I can say which I did not like… Read Full Review

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Heathercallaghan's Comment

Written on: 10/01/2017

Roughly how much did the staircase cost. I have ordered Brochure but want to know what I should expect. Thanks

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★★★★★

“New stairs Grantham Lincs”

Written on: 09/11/2016 by grantham111 (1 review written)

Excellent service throughout and quality product Very pleased with our staircase, no mess either… Read Full Review

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Heathercallaghan's Response to grantham111's Review

Written on: 05/01/2017

Hi, would you be able to advise the approximate cost of this please. Heard they charge in region of 20k thanks

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★★★★★

“Oak and glass staircase”

Written on: 21/09/2016 by MrsJeanJohnson (1 review written)

The work was carried out by a very professional gentleman who although worked long hours did his best not to inconvenience us. He was meticulous in his work and the work is of a very high standard. The finished product far exceeds our expectations and has transformed the whole house. We are so pleased that we chose Neville Johnson to carry out the work and would certainly recommend them to our friends and family. Mrs JJ… Read Full Review

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★★★★★

“sk10”

Written on: 30/07/2016 by Devine81 (1 review written)

The fitter arrived as scheduled. He assessed the total job accurately and carried out the installation with utmost craftsmanship and minimum disruption of the household activity. He overcame the inevitable small problems arising with skill and left the site looking completely normal ( apart from the need to decorate). Super, efficient, contractually perfect in all aspects. Very well done!… Read Full Review

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★☆☆☆☆

“Let down in London”

Written on: 15/07/2016 by VJ48 (1 review written)

After having some furniture built by Neville Johnson, I recommended them to my son. BIG MISTAKE. He was talked down to by the designer who had to come back a few times before he got the design to my sons specifications. When the bookcase was fitted it was damaged. It took some time for the so called expert repair man to come, when he did he brought with him completely the wrong equipment. Someone else then came and did a bodged job. My son was then offered a small discount. My son has been left… Read Full Review

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★★★★★

“Completely transformed our hallway and staircase”

Written on: 14/07/2016 by Davidrm26ns (1 review written)

From the arrival of the salesperson to the completion of the renovation the service was never less than excellent.The back office were always extremely helpful and efficient.The tradesman who carried out the renovation was obviously very competent and skillful and very obviously knew his job.All the materials used were top quality. The work was completed in 2 days as promised, the tradesman working until 9pm on the second day to complete.The whole experience has been excellent and we would not… Read Full Review

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★★★★★

“A British Company of which to be proud”

Written on: 14/04/2016 by masjd (1 review written)

Last year, Neville Johnson fitted a new staircase for us. As a result of their wonderful service, we ordered a new fitted wardrobe this year. This morning it was installed. Both staircase and wardrobe are beautiful quality in all respects. However, to me, what makes this company stand out is the overall behaviour when dealing with customers. You are kept fully informed of progress all through the ordering, design and fitting process. On top of this, their teams of installers are a pleasure to… Read Full Review

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★★★★★

“Renew staircase”

Written on: 30/03/2016 by newportmp (2 reviews written)

They did an excellent job the quality of the finish was exceptional. The installation was carried out wit due care and profrssionalism. Cannot complement them enough on the job doen… Read Full Review

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★★★★★

“Renew staircase”

Written on: 30/03/2016 by newportmp (2 reviews written)

They did an excellent job the quality of the finish was exceptional. The installation was carried out wit due care and profrssionalism. Cannot complement them enough on the job doen… Read Full Review

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★☆☆☆☆

“Poor project management and customer service”

Written on: 23/03/2016 by MadeleineFreeman307 (1 review written)

Purchased several items including a vanity unit for instalation before easter. several things went wrong: *i requested a certain schedule for fitting over 2 days so I could concurrently decorate my place. Neville Johnson agreed to it. On the day fitters turned up and reversed the schedule completely - turned out their parts were not ready in time; no communication was given whatsoever *left vanity unit half installed - big mirror was missing and in its place they put 3 large hideous strips of… Read Full Review

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★★★★★

“New Staircase”

Written on: 24/02/2016 by SteveDutton (1 review written)

First class service provided from start to finish by a very professional team. The fitters were extremely efficient minimal disruption excellent craftmanship and left the house in a spotless condition.Would not hesitate to use Neville Johnson again or recommend them to friends. SD Wirral… Read Full Review

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