Neville Johnson Reviews

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★★★★★
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Neville Johnson
Neville Johnson
Neville Johnson
Neville Johnson

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Latest Reviews

★★★★★

“A British Company of which to be proud”

Written on: 14/04/2016 by masjd (1 review written)

Last year, Neville Johnson fitted a new staircase for us. As a result of their wonderful service, we ordered a new fitted wardrobe this year. This morning it was installed. Both staircase and wardrobe are beautiful quality in all respects. However, to me, what makes this company stand out is the overall behaviour when dealing with customers. You are kept fully informed of progress all through the ordering, design and fitting process. On top of this, their teams of installers are a pleasure to… Read Full Review

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★★★★★

“Renew staircase”

Written on: 30/03/2016 by newportmp (2 reviews written)

They did an excellent job the quality of the finish was exceptional. The installation was carried out wit due care and profrssionalism. Cannot complement them enough on the job doen… Read Full Review

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★★★★★

“Renew staircase”

Written on: 30/03/2016 by newportmp (2 reviews written)

They did an excellent job the quality of the finish was exceptional. The installation was carried out wit due care and profrssionalism. Cannot complement them enough on the job doen… Read Full Review

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★☆☆☆☆

“Poor project management and customer service”

Written on: 23/03/2016 by MadeleineFreeman307 (1 review written)

Purchased several items including a vanity unit for instalation before easter. several things went wrong: *i requested a certain schedule for fitting over 2 days so I could concurrently decorate my place. Neville Johnson agreed to it. On the day fitters turned up and reversed the schedule completely - turned out their parts were not ready in time; no communication was given whatsoever *left vanity unit half installed - big mirror was missing and in its place they put 3 large hideous strips of… Read Full Review

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★★★★★

“New Staircase”

Written on: 24/02/2016 by SteveDutton (1 review written)

First class service provided from start to finish by a very professional team. The fitters were extremely efficient minimal disruption excellent craftmanship and left the house in a spotless condition.Would not hesitate to use Neville Johnson again or recommend them to friends. SD Wirral… Read Full Review

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★★★★★

“Exceeded expectations”

Written on: 15/02/2016 by MissAP (1 review written)

The whole process of purchasing furniture from Neville Johnson was very professional and carried out with great attention to detail from the initial request for a brochure to the telephone call after installation. All the staff worked to the highest standard, being both efficient and friendly. The completed installation exceeded my greatest expectation and has provided more storage space while appearing to take up less space than my previous furniture. I am delighted with my beautiful new… Read Full Review

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★★★☆☆

“Customer Aftercare”

Written on: 14/02/2016 by Dixied361 (1 review written)

We had bedroom fitted furniture installed just over 2 years ago and experienced various snag problems owing to the haste in fitting. Eventually all was put right until a sliding robe door frame decided to dislodge. This was eventually resolved but the door now sounds like it’s running on a train track. Fitter was tasked to replace the runners but unfortunately refused to replace and stated that there was nothing wrong with the ‘train track’ noise. Unfortunately I was not there at the… Read Full Review

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★★★★★

“New oak staircase ”

Written on: 10/02/2016 by francote (1 review written)

Neville Johnson fitted 2 oak staircases for us from ground floor up to a loft extension. The fitter did an excellent job for us, taking pride in his work and keeping us informed throughout. Great care was taken to minimise any damage and mess. I was also impressed that managers visited during the job showing the company was involved and interested. Our builder was also very impressed with the finished job. As well as looking great, this has added value to our house. Customer, Bristol BS9… Read Full Review

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★★★★★

“Staircase Renovation”

Written on: 08/02/2016 by mtoakham (1 review written)

A very impressive company in every way. A seamless journey from design through to survey and fitting which has transformed a dull staircase to a feature of our house. No mess, no redecoration or cleaning to do. The company completes the job exactly as promised… Read Full Review

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★★★★★

“wall shelving for books”

Written on: 29/01/2016 by Leland34 (1 review written)

The Neville Johnson staff I met were very considerate and really intent on supplying the highest quality design and materials, with a customer service to match There were many consultations and updates throughout. Fitting was carried out efficiently (and best of all: nothing to clean up afterwards!)In a word IMPRESSIVE OL11… Read Full Review

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★★★★★

“Exceeded expectations”

Written on: 26/01/2016 by oggy3 (1 review written)

My small study now looks fantastic. Product is excellent and in respect of their communication with me, helpfulness and attention to detail all their staff were quite superb, especially the fitters. I would have rated them with 6 stars if that were allowed!!… Read Full Review

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★★★★★

“Replacement Staircase Wow!”

Written on: 23/01/2016 by Anghut (1 review written)

We had a new staircase fitted in November and from start to finish everything went like clockwork. All the staff were extremely friendly, polite and helpful. The fitters worked extremely hard on the day of installation and cleaned up and polished after them. Downstairs had never been so clean and spotless. An amazing job. Would happily recommend them to anyone… Read Full Review

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★★★★★

“Outstanding transformation”

Written on: 02/01/2016 by bobapcoed (1 review written)

I am absolutely delighted with the oak staircase Neville Johnson fitted in my entrance hall. From the initial visit to discuss design, the surveyor's visit and the actual fitting were all carried out in a most courteous and professional manner. We were kept well informed at each stage of the process and could not be happier with the end result. We would not hesitate to recommend Neville Johnson… Read Full Review

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★★★★★

“Just like in the adverts !”

Written on: 26/12/2015 by faLong343 (1 review written)

Neville Johnson are an excellent company to deal with. They were so proficient at every stage in the process and we are delighted with the end product. Our new banisters look every bit as good as they do in those alluring adverts. P and K Murphy LS 16… Read Full Review

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★★★★★

“Super Staircase”

Written on: 23/12/2015 by BarryNicholsonatNorthumberland (1 review written)

From planning through the survey to fitting, everything was first class. All members of staff that we encountered were friendly and knowledgeable. The staircase was beautifully crafted and put together and certainly adds a "wow" factor to our hall… Read Full Review

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★☆☆☆☆

“Rude Salesman”

Written on: 22/12/2015 by mvDobson462 (1 review written)

The salesman was very rude, offensive, patronizing, arrogant, self assured and chauvinistic. He said it was people like me (a business woman) is the reason why he is still a bachelor at 72. He made insulting comments about my carpets even though I had already said they were being replaced in a few weeks. He kept slagging off the competition and putting them down to big himself up, very unprofessional! He told me he didn't like sales so don't bother asking for a reduction in price even though I… Read Full Review

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★★★★★

“Stair case”

Written on: 11/12/2015 by 129Marsh (1 review written)

I have just had a staircase fitted by Neville Johnson and I cannot believe the difference it has made to my hallway it is so much lighter and seems more spacious .Friends that have come in to look are so surprised that it looks so nice.The workmanship and quality of the product is fantastic.I was dreading the mess and upheaval but it was all finished in two days with hardly any need to make good existing decor. The installers were so clean I did not have to clean up any mess and nothing was to… Read Full Review

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★★★★★

“Brilliant update to my home”

Written on: 09/12/2015 by NN13 (1 review written)

This was a huge purchase for me after my husband died and I decided to update my house. I researched a couple of companies who did this type of renovation, but Neville Johnson were quick to respond and I felt their brochure and salesman were very professional. It was not a difficult choice to go with Neville Johnson. The staircase not only looks fabulous, it has given such class and style to my hallway.The oak and glass makes the whole area look larger and much lighter. The preliminary drawing… Read Full Review

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★★★★★

“New Staircase”

Written on: 29/11/2015 by MrsTaylorLeeds (1 review written)

Really high quality materials used to give an outstanding finish - it's expensive but you do get what you pay for and after looking at several cheaper options we're really pleased that we went with Neville Johnson. Fitters arrived at allotted time and were professional throughout. Negligible damage to the existing decoration meant that we didn't have to decorate afterwards, which was something we anticipated. All in all, 10/10 across all fronts. Thank you very much! … Read Full Review

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★★★★★

“A transformation of our home”

Written on: 23/11/2015 by WalkerJohn (1 review written)

Mr & Mrs Walker From our initial contact with Neville Johnson we chose their inline-glass and natural oak staircase, from a range of different designs that we liked. The design and installation was carried out by a truly dedicated team with a minimum of upheaval. The final result was outstanding and we are highly delighted with the workmanship and quality of the finished product. Many thanks to all involved, for transforming our staircase into a unique feature of our home. Well done… Read Full Review

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