XE Currency Converter Reviews - www.xe.com

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★★☆☆☆
1.8 / 5
55
16% of users recommend this
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Latest Reviews

★☆☆☆☆

“If I could give zero stars, that would be it”

Written on: 29/09/2016 by geaven (1 review written)

Their customer service definitely needs work, I was told in a very condescending manner that I can't use their service because I don't have GST registered (as I'm only a small business) and told I can't use XE for payments! And just like that, my account was canceled and I was not offered another solution and promptly whisked out the door. What is with that? I'm off to OFX where my business matters!!! xe.com only works well as a conversion tool to see what the rates should be, not for trading… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 31/08/2016

Avoid this company - very painful to activate a/c.. they ask for every bit of info imaginable, including on the recipient! You need to provide recipient's passport and bank statement to transfer a couple of $100 to them!… Read Full Review

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★☆☆☆☆

“Glad XE.com made it hard for me to get an account”

Written on: 17/05/2016 by ep2016 (1 review written)

Damm, I should have looked for reviews on xe.com before I even started with them. I just wasted at least an hour of my time & then back & forth e-mails with them for 3 days. 1. First I tried to sign up & they had site issues where I didn't get the proper e-mail to sign up. 2. I called up expecting to speak to someone in Canada & instead I got someone in Latvia & when I said I thought you were in Canada he seemed surprised & had no response. He then told me he didn't even know they were in… Read Full Review

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★★★☆☆

“Compare before using XE.com”

Written on: 06/03/2016 by Canexpat (1 review written)

We've used XE Trade for six years to transfer funds from Canada to France and were quite satisfied until Saturday, March 5th 2016, when the quote given us was about 300 euros less than we had expected it to be. Unfortunately, trusting XE and the friend who had recommended it to us in the first place, we transferred $15,000 CAD to our French account without looking at other fund transfer sites and only the next day (Sunday), realized that we had lost money. I called XE trade, was able to cancel
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★☆☆☆☆

“Beware!”

Written on: 11/09/2015 by yxHarris-Alt413 (1 review written)

Customers are offered different rates! If you want to most competitive rate you must call and negotiate. This was a very different company when I started working with them 10 years ago. Their support was based in Canada. It is now outsourced which makes me uncomfortable if you run into problems with a trade… Read Full Review

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★☆☆☆☆

“money missing”

Written on: 21/08/2015 by AlexiaDelaney170 (1 review written)

I transferred money to Ghana with this company two weeks ago. My benefiaciary hasn't received this money yet. I called the company, who can't trace my money. I asked for a refund and they are telling me, i will receive the refund between 15 to 21 more days. Please don't use this company!!!!!… Read Full Review

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★★★☆☆

“Changed their procedures”

Written on: 30/07/2015 by MeganNicholson99 (1 review written)

I have used Xe for many years, mainly to transfer funds to Uganda. Two years ago, they stopped transferring funds from an educational charity without warning, due to some security restraints, probably not their fault, but some warning would have been helpful. My most recent transfer this week took six days, much longer than usual, I think they have moved some of their operations to Slovenia, which is strange, and may explain delays. Also they stopped sending out courtesy emails to recipients… Read Full Review

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★☆☆☆☆

“Terrrible. Beware!!!”

Written on: 17/07/2015 by Jasmine461 (1 review written)

Awful service. Long wait times. Terrible customer service… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 27/02/2015

I used XE.com to transfer funds between Canada and the UK. The experience I have had is terrible. Although they are supposed to transfer funds in 3 days, I have found that they send through inane questions, typically at the end of the business day, in what can only be seen as an attempt to stall the transfer. It also takes them 24 hours to reply to any email, phone customer service and they are totally useless. XE.com have had my money for a week now and although I call or email every day and… Read Full Review

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★☆☆☆☆

“Complete lack of attention to detail and no customer focus”

Written on: 03/02/2015 by mmullin (3 reviews written)

Too bad 1 star is the lowest rating I can give. The experience has been awful. I have used the XE website for years as a source for exchange rates, and turned to them to set up an account to move some money from Canada to the UK, as a result of the finalisation of my late mother's estate. I set up an account with a competing website in about an hour. A week after starting with XE I gave up. As their support is off shore, the lack of understanding, complete lack of customer focus in their… Read Full Review

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★☆☆☆☆

“XEtrade started out great - but now they are terrible!!”

Written on: 26/11/2014 by bookseller11 (1 review written)

We are a small US book company who started using XEtrade nearly 10 years ago to make payments for used books to sellers in other countries. At that time their customer service was in Canada, and they were just wonderful. Excellent assistance, no hassles, easy to use. Seems the last few years that they have outsourced to Eastern Europe (Slovenia?)andthe whole company has gone downhill. Constantly making work for themselves by hassling us for additional company information - to PROVE who we are… Read Full Review

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★★☆☆☆

“Really long processing time!”

Written on: 26/11/2014 by KaidenO'Reilly (1 review written)

XE trade stated that they give the most up-to-date rate..bullsh!t..I went to the website prior to making the trade and saw what the rate was; however when booking the trade, the rate was completely different (lower). Took over a week for the funds to get to my sister in the UK. I live in Canada. Never will i use xe trade again. lesson learned… Read Full Review

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★★★★★

“Positive review”

Written on: 29/10/2014 by Isabelle363 (1 review written)

I have read the negative reviews about XE. However, they seem to have now corrected any problems as I have now used them twice and found them better and faster than my previous alternatives… Read Full Review

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★☆☆☆☆

“Cant i give them 0 stars? AVIOD THEM”

Written on: 12/10/2014 by 1976Spencer (1 review written)

Great website and app to keep an eye on the mid-market levels; nothing else. Stupid and intrusive questions all the time to open an account. Finally (after a month), got the account. The rate suxs. Just unacceptable. Dont waste you time with them; use transferwise or any other option. Their "no comission" way is totally false. They just add i would say a 1.2-1.5% over the rate; ending in a 2.5-3% difference from mid-market. Seriously? EUR-GBP-USD, 3%? No thanks. i Better pay an 0.5%… Read Full Review

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★☆☆☆☆

“I registered for xe thinking i would get a better deal...”

Written on: 18/09/2014 by 17Kincaid (1 review written)

I registered for xe thinking i would get a better deal for my money. Having entered all my details which included my credit card details for some reason i was concerned about this aspect of the registration process. I contacted my bank who put an alert on my credit card and to my shock i received a phone call from them less than 8 hours after to say that someone had tried to gain access to my account! I rang xe to enquire how this could happen and all they could say is that "someone else is… Read Full Review

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★☆☆☆☆

“Avoid this company like the plague!!”

Written on: 10/06/2014 by ieConway1952 (1 review written)

I went through the very laborius process of setting up an account. I set up currency exchange as the AUD was at an all time high against the USD. They never made the transfer. Couldnt get anyone on the phone who spoke English well enough to find out why. This company should be closed down. More than a year later, still waiting for a response!!… Read Full Review

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★☆☆☆☆

“Long delays”

Written on: 10/05/2014 by Lewisj52 (1 review written)

I usually use another online company to do my foreign transfers and I thought that it took too long for the funds to arrive, it usually took 48 hours. I decided to use XE and now more than 1 week later My family have still not received the funds. I contacted XE and advised them and they told me that the money would be sent within another 7-10 days and since I was not happy with their service that I could use a different company in the future. I WILL NEVER USE XE AGAIN AND HAVE CLOSED MY… Read Full Review

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★☆☆☆☆

“Money transfer from UK to China”

Written on: 01/05/2014

Registered online after what appeared a soldier's training ground. Got through it, paid my 2550 pounds to be transferred into Yuan. By the way this was seven weeks ago, I no longer have the money neither does my wife in China. One month before I decided to use XE, I I gave the same instruction to my own personal bank & they transferred 550 pounds in eight days, matter closed. I am now having a devil of a job getting the money back. It's always someone in Latvia who keeps leading me up the… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 14/04/2014

Very disappointing. I set up an account with xe.com (including sending a scanned bank statement) believing it to be a Canadian company - and perhaps legally it is. However, when I called I was speaking with a man in the Philippines who had access to my information. I have no reason to doubt their legitimacy but I would NEVER send my personal & financial information overseas and had I known this would never have set up the account… Read Full Review

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★★★★☆

“Fast and reliable information ”

Written on: 11/02/2014 by kryptex (2 reviews written)

This is a very good and handy website. Any one looking for a quick info on currency rate, i guess, this can be the right place. I have using it for years,it's always exceptionally easy to use. XE has evolved from time to time.And it can be used in mobile apps also,this comes in very handy. They can improve their trading platform a bit an can make it more user friendly.Specially, they can incorporate more flexible payment feature… Read Full Review

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Nigelhamley's Response to kryptex's Review

Written on: 23/09/2014

This is a highly questionable advertising review. Be careful using XE i find them unreliable

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