Rampdale Motorcycle Insurance Reviews

★★☆☆☆
2.1 / 5
43
33% of users recommend this
  • Customer service

  • Value For Money

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Rampdale Motorcycle Insurance
Rampdale Motorcycle Insurance
Rampdale Motorcycle Insurance
Rampdale Motorcycle Insurance
Rampdale Motorcycle Insurance
Rampdale Motorcycle Insurance
Rampdale Motorcycle Insurance
Rampdale Motorcycle Insurance

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Latest Reviews

★☆☆☆☆

“RUDE AMD USELESS ”

Written on: 07/09/2016 by Penningtongg1958 (1 review written)

Took out insurance with this company as they seemed to provide good cheap cover for my bike. After having the bike for a month, turned out I needed a new bike after old bike kept letting me down and couldn't keep affording new parts. Phoned up to get quote for different bike. After three promised call backs and me calling back everytime. They informed me that the premium would go up which I expected but that they expected me to pay £250 up front! I told them I wished to cancel after making two… Read Full Review

By Rampdaleltd

Written on: 13/09/2016

Hello,
We are disappointed to read your review on this site . So that we are able to respond to your comments can you please supply your full name & policy number, who will then be able to look into this matter. Thankyou.

Regards,

Alan
Rampdale Ltd

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★☆☆☆☆

“Appalling AVOID AVOID AVOID ”

Written on: 04/08/2016 by ronnilobby (1 review written)

Purchased insurance paid my deposit for monthly payments then days later told I have not been accepted for monthly payments and I needed to make payment in full which I couldn't refused a refund was spoken to in a very rude manor they shouldn't of took deposit before check was done… Read Full Review

By Rampdaleltd

Written on: 04/08/2016

In reply to this comment, please note that before a policy can be purchased online a customer has to accept our "terms and conditions" which states the following:

***CREDIT SEARCHES We and/ or the insurer and/or credit providers may use publicly available date from a variety of sources, including credit reference agencies and other external organisations to verify your identity or creditworthiness, to avoid fraud, and to obtain beneficial quotes and payment options on your behalf. Each of the searches may appear on your credit report whether or not your application proceeds. If you have chosen to pay by direct debit we use a finance Company called Giscours Ltd. Generally, if you have arranged Insurance over the phone the below will have already been carried out, however, the below should apply if you have arranged cover Online. To determine whether Giscours Ltd will accept your application they will use credit reference and fraud prevention agencies to help make their Decision. If your application is successful Giscours Ltd will send you a credit agreement, this must be signed and return to Giscours . If your application is unsuccessful we will contact you and request if payment can be made by another method.***

If the alternative method of payment is not acceptable to the customer then we would have no choice but to cancel the policy. This would be done on a pro-rata basis but is subject to a minimum charge of £27.50. In these situations, Rampdale does not make a charge and the customer purely pays for the time they are on cover.

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★★★★☆

“"Fantastic Customer Service"”

Written on: 12/07/2016

I recently purchased a policy online but I made a mistake by putting in the wrong registration number. I was stopped by the police as they said I was not showing up on their computer as being insured. I explained I had bought the insurance so they contacted Rampdale who confirmed I did have cover and they corrected my registration number immediately. I was allowed on my way again. Great customer service and I would recommend these guys for Insurance. … Read Full Review

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★☆☆☆☆

“worst ever compnay”

Written on: 05/07/2016 by gazowens (1 review written)

The worst company ever , they cant even help an ex war vet who has miss understood that the insurance was going to charge him twice in the same month all because he changed his pay date, the thing i cant get over is that they charged me on the 6th , and not not noticing that the new pay date was on the 28th of the same month, thinking because i already payed once that the next pay day would be the next month, however they have now said that they are not willing to help me even though i have… Read Full Review

By Rampdaleltd

Written on: 10/07/2016

Good Evening,

With reference to the comment you have left, please note that we take every comment seriously and I would kindly ask you to email us providing me with your full name and address so I may look into the issue which you have raised. Once I have done so I will contact you to advise you of my findings.

Regards,

Compliance Team

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Rampdaleltd's Response to gazowens's Review

Written on: 10/07/2016

Good Evening,

With reference to the comment you have left, please note that we take every comment seriously and I would kindly ask you to email us providing me with your full name and address so I may look into the issue which you have raised. Once I have done so I will contact you to advise you of my findings.

Regards,

Compliance Team

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Rampdaleltd's Response to gazowens's Review

Written on: 10/07/2016

Good Evening,

With reference to the comment you have left, please note that we take every comment seriously and I would kindly ask you to email us providing me with your full name and address so I may look into the issue which you have raised. Once I have done so I will contact you to advise you of my findings.

Regards,

Compliance Team

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Gazowens's reply to Rampdaleltd's Comment

Written on: 11/07/2016

Heres my im mad because i had already payed for Junes installment , i hadnt realised that i had to pay twice, then you send me letters threatening to cancel my policy, you are bang out of order, i realy thought my son and i had a great insurance policy, but i dont think like that now, if you want more details please ring me or you can read it in the local papers because thats my next step

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★☆☆☆☆

“Insurance canceled without knowledge of the Customer.”

Written on: 16/05/2016 by apollo.damien (1 review written)

The motorbike insurance was canceled without my knowledge. Rampdale uses several insurance companies which you can't get in touch with or even find details online. Xpekt is one of those companies. After several calls trying to avoid my insurance being canceled, or any help in the situation, Rampdale just replied with a "too bad" attitude and the customer help department were really rude. Something you chose these companies to try and save money but you end up spending even more. I suggest… Read Full Review

By Rampdaleltd

Written on: 18/05/2016

In reply to this comment, please note that we only ever cancel a policy after contacting the customer via email or post (sometimes both) and in some cases by telephone. If no response is forthcoming we have no alternative but to cancel the Insurance as per the terms and conditions of the policy.

Regarding the second point of not being able to get hold of an Insurance Company, please note that all Brokers act on behalf of Insurers and as part of the agreement they shall have to deal directly with the public unless an issue can't be resolved.

Rampdale will at all times endeavour to offer a professional and courteous service and if any customer feels this has not been adhered to should contact our office to let us know so the appropriate action can be taken.

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★☆☆☆☆

“must be the worst insurance company on the planet ”

Written on: 14/12/2015 by unhappyguest192 (1 review written)

where do you start with rampdale, i suppose with the customer service that does not actually exist beyond getting you to take a policy with them zero help beyond the initial interaction they hide behind your policy small print that they fail to inform you about because its "our responsibility" to read them in full i assume that usually takes place afer you qualify for the law degree and you fully understand the draconian rules they set in place The other rampdale excuse is fobbing you off to… Read Full Review

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★★★★★

“Bad Service ”

Written on: 30/09/2015 by moonridermore28 (1 review written)

Avoid at all costs !!!! Poor service & Bad advice given !!!!!!! Worst experience having to deal with these clowns & wouldn't recommend… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE TOTAL RUBBISH NO HELP ”

Written on: 07/08/2015

Two weeks of begging for my 6yrs no claims discount document. Customer service is nil spent hours on phone at premium rate ( 0844 ) all I got its in the post or its been sent by email even had phone put down on me. Had to contact my insurance company direct it was sorted within 5mins. They where happy to take my money every year since 2009 but because I found a better broker and better insurance at half the price they didn't like it. # PLEASE AVOID THIS COMPANY YOU WILL BE SORRY AND OUT OF… Read Full Review

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★☆☆☆☆

“Worst experience ever ”

Written on: 17/05/2015 by RavenO'Keefe431 (1 review written)

DON'T USE THIS COMPANY STAY AWAY. I've had nothing but trouble with this company and there sister company. Pretty much impossible to get in touch with , was told by an advisor that ramp dale don't take calls unless you want to cancel the policy. Took me 20 calls over a period of 2 weeks to try and get in touch. Customer service doesn't exist with this company. They have a cheek saying there the no1 biker insurance. Never experience a service like this , and after all my trouble did I even get… Read Full Review

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★☆☆☆☆

“rampdale insurance experiences”

Written on: 07/03/2015 by JanPostupa (1 review written)

They just completely rip me off. NEVER MORE you false ****** insurance company !!!!!!!!!!! It was just wasting of money and time!!!!!!!!!!!!!! … Read Full Review

Johncoates1's Response to JanPostupa's Review

Written on: 24/03/2015

would love you to phone the office and discuss your problem. If we have done something wrong we will rectify it and give you £25.00 for your troubles.
If we are right it would be nice for you to retract your comment.
Lets see what happens !!!

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★★★★★

“thank you ”

Written on: 05/11/2014

took out a policy back in March on a Honda scooter all pretty straight forward passed my test and bought a Harley custom 1200 , my insurance company for some reason wouldn't do the change, this was turning into hassle but fair do's he really sorted me a brill quote with another company top guy and better than I could get… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 16/10/2014 by youhehe (1 review written)

Complete waste of time and money! They just completely rip you off... There are much better value for money insurance companies, who act professional. Don't know how their alowed to operate. High admin charges, no refunds given! Insurance doesn't register on police data base. No explanation, my son could of at least had a years no claims it they were professional enough to explain things properly. We canceled 3 months early, no refund and lost years no claim… Read Full Review

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★★★★★

“thank you Ashley”

Written on: 09/07/2014 by annemacdoneld123 (1 review written)

Bought a bike on a chassis number as cheap, phoned loads of places cant help, phoned an advisor job done all sorted and he explained how to register the bike cheers… Read Full Review

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★★☆☆☆

“Customer service bad ”

Written on: 09/07/2014 by Callahanqd300 (1 review written)

I bought a new bike and was recommended Rampdale initially the quote was very expensive but they came down on price which I was happy with. I held the insurance for a year with no claims but their renewal price was so much more expensive than other bike insurers decided to go with someone else. My new insurers needed proof of my one years no claims bonus. They kept ring Rampdale but were consistently on hold and when they finally answered were instantly cut off. Their phone line is an 0844… Read Full Review

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★☆☆☆☆

“Advise not to pay monthly with these ”

Written on: 17/06/2014 by mattybrooker (1 review written)

i hope your reading this GISCOURS you nasty people, if anyone chooses to pay monthly with rampdale it will be with giscours, giscours also provide payday loans, i bought a sukida 125-5b a while back from learner legal.com and got insured with rampdale i chose to pay monthly, about 2-3 months into the policy the bike got stolen and never recovered, i decided to stop paying the monthly installments, i mean why keep paying insurance for a bike you no longer have !, after a while giscours took me… Read Full Review

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★★☆☆☆

“NCB not displayed when clicking through from Confused.com”

Written on: 24/05/2014

I hope by telling this story that someone else won't make the same mistake with Rampdale. I'm not saying don't buy from them, just be wary. Last weekend I brought bike insurance. I had generated 2 quotes, one with 5 years No Claims Bonus (NCB) and the other with 2 years NCB (learnt after speaking with my current insurer - I have a terrible memory). The price was identical. Unfortunately I then got distracted by a phone call and then later came back to buying the insurance and accidentally… Read Full Review

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★★★★☆

“very helpfull”

Written on: 25/04/2014 by Keegan295 (1 review written)

i bought a second hand bike from ebay, 125 lex moto cheap and cheerful, went to local insurance place got a crazy quote, my mate said phone these guys . job done happy days and saved loads… Read Full Review

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★☆☆☆☆

“expensive and bad service”

Written on: 07/03/2014 by zeScott362 (1 review written)

Don't bother with this company they are totally useless and charge well over the odds, be wise and use a comparison site and save yourself a fortune and a lot of hassle,also if you buy a new bike and the dealer says that they do good deals with rampdale its because they earn commission from it… Read Full Review

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★☆☆☆☆

“No customer service!!”

Written on: 28/11/2013

My son contacted Rampdale to cancel his motor bike insurance which was due to run to next May 2014. He didn't realise until he received a letter detailing the repayments that he will be paying the exact same amount of money whether he has the insurance or not and that it would have to be paid in full within 7 days. He contacted the company on receipt of the letter to retract the cancellation but was told it was too late. We realise that the consumer has a responsibility to make themselves… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 25/10/2013 by Ana12345 (1 review written)

PLEASE AVOID THESE PEOPLE!!!! My partner had a bike insured with Rampdale people. At some point we have sold the old bike and bought a new one. Wanted to transfer the policy but were told by Rampdale that the insurance company wanted additional £500!!! And this is for the bike which is considered safer!! The lady from Rampdale then advised to cancel the old policy and make a new one. Gave me a quote. I asked her how much the cancellation was and she told £ 23.00, so I wrote a letter to them… Read Full Review

Johncoates1's Response to Ana12345's Review

Written on: 06/11/2013

if you contact us with your name we can then listen to your call with the member of staff. Should the error be ours we would certaingly remedy it.

We await your call with interest

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